The Palazzo in Burnley

I write this review as I sit waiting for my food. The reason is that I'm sat closer to the table next to me than my wife. Crammed in like sardines, you can't even sit down without moving tables! I literally can't have a conversation Horrendous service. Mediocre food at best.

I always enjoy the very hot and spicy steak calzone. Service always good, I would definitely book around Christmas time it is always packed.

Best Italian food in Burnley. Good cocktails too!

What a beautiful building, the staff are incredibly friendly and the food was outstanding. This has to be one of the finest Italian Restaurants we've ever visited in the UK.

We are trying numerous food venues as a family after never really doing it. This was our second outing. We were disappointed. The food was quite bland, the pasta that I got was watery, the pizza topping literally fell off as you picked it up. The temperature of the foods were not the same (we ordered starters and mains together). The service was quite slow in terms of bringing the food out, taking our order, and finally when it came to bringing the card machine out to pay. We won’t go back but it was worth a try.

Excellent venue, stunning decor in a period building, brilliant food and hosting by Pino and the team.

I was looking forward to going here,as I had heard great things but first impression was £9 for a glass of white wine & £12.50 for a splash of Gin and tonic!! Turkey dinner came & I thought it was a child's portion. 1 & half brussle spouts,2 small roasties ,1 pig in it'sblanket & turkey was from Bernard Mathew's roll (not carved from the turkey breast). Singer had a great voice but made me want to go to sleep...nothing up-tempo. 1st and last time. Overpriced and Over rated.

A lovely place, meal lovely too. Could do with a few more staff on. X

Lovely looking restaurant and the food a service was spot on ❤️

Visited for the first time when travelling to watch our beloved Clarets later in the evening. Food was excellent, sensibly priced, staff friendly and all round good experience. Would recommend.

First time here and will definitely be back. Really nice food in an incredible building - great atmosphere throughout the bar and restaurant - great range to suit anyone I would say

Nice food great service nothing not to like definitely will come again when working in the area .

The live music provided a lively atmosphere which was perfect. Excellent service and delicious food. Our server Charlene greeted us with a smile, providing us with a personal experience including complimentary birthday profiterole! Will definitely be returning.

Had a calzone pizza it come with 3 pieces of steak told the waitress she said she’s told the chef then handed me the bill to pay ! Not worth the aggro so paid then said am leaving a bed review she said well I’ve told the chef

Very loud music, it was Saturday night though.

The best Italian food in Burnley. Located in the centre of town .service amazing food amazing staff amazing give it a try guys you will not be disappointed x

Excellent food, drinks and service. We both enjoyed pizza and pasta respectively and thoroughly enjoyed our meals. Would definitely recommend!

We had a table booked at 2030 on Saturday 26th October, for 12 people. We arrived from 2000 to have a drink at the bar, however, we didn't get seated till 2110. We chased the staff multiple times for our table in this time and no one really seemed to care. Once it got past 2100, we asked for the manager and explained we had been waiting almost 40 minutes for our table, he again didn’t really seem to care and asked us to give him 2 minutes. He gestured us to follow him after a short while and showed us to our table and muttered a slightly pathetic ‘sorry’ as we walked past. We were sat in one of the booths in the upstairs section, the identical booths around us were all set up for 6- 8 people, however they crammed 12 of us onto one of these meaning there was little to no room for our food and drinks. The food was okay at a push, one of my friend’s had the carbonara which came with undercooked pasta, however at this point we were all starving after our wait so cracked on. As it was our friend’s birthday we asked if they could do a dessert or something along those lines for him, kindly they said yes, they could do us a complimentary brownie, great! You can imagine our surprise when there was an £8.50 charge for a brownie on the bill! Speaking of the bill, this came to around £320, the waitress asked if we would like to pay together or split so we opted for split as we each wanted to pay for what we had. Completely reasonable right? No! The waitress sighed at us, rolled her eyes and walked off. Overall, an abysmal experience and safe to say none of us will be returning.

Great place to visit. Beautiful building to eat in. Good food at good prices. Good drink choice too..can get busy so we always book. Well worth a visit.

Decent pizza. Came with family for birthday. Seemed like everyone enjoyed their time. Nice location too. Not cheap though

Unfortunately the dish I chose was very salty.

Excellent restaurant, very good service Thanks Dino great masterpiece always very kind!!!

Having arrived at this place, at the suggestion of some colleagues, I started with a second course of meat (beef fillet) which was excellent in quality, cooking and presentation. Then, tasting their pizza, masterfully prepared by Pietro, I thought I'd get one all for myself! Result of the evening, total excellence on every front! Highly recommended!

The best pizzeria in Burnley, Especially for the pizza chef who is a master.

Always a good experience here ❤️

Formerly a bank. Beautifully presented. High ceilings. A real spectacular restaurant. An afternoon with family. Big tables available especially for a big occasion. Fantastic bar area too. Extensive menu with proper Italian dishes. Mouthwatering. Food was excellent and the service was friendly and superb. Highly recommend this restaurant. Must be rammed in an evening at the weekend, so I would definitely book. Be aware gents toilets are downstairs so ask if disabled facilities are available

Fabulous place. Lots to choose from on the menu, and the food was excellent. Served by professional and friendly staff. Great atmosphere. I can't wait for my next visit!

Visited as a family of 5 on a weekday. Lovely place. Very decadent. The food and staff was good. However, after we had finished our starters we gathered the plates with the interest of helping the waiting staff. How wrong we were ! One of the male waiters came over to collect the plates. He stood there huffing and puffing and shaking his head negatively! He then proceeded to take the plates and rearrange them making it deliberate that he wasn't pleased. Our main meals arrived and were spot on . However the same waiter who served the last plates of food never spoke. Never asked if we would like black pepper or parmesan. Never expressed any words of enjoy your meal ! I feel that this waiter really spoiled our experience and we didn't deserve the treatment that was delivered. Especially as I spent almost £200! Shame because it was a lovely place with lovely food and mainly lovely staff.

Came for my girlfriend’s birthday meal, and couldn’t have asked for better service. We ordered prawns and calamari to start, which were tasty and well portioned. For mains we ordered lasagne and a chorizo rigatoni, which were great, very authentic Italian. Dessert was also a hit, we got the tiramisu and a sticky toffee pudding. Drinks were presented well and came in reasonable time. Staff were warm and welcoming and sang happy birthday. Will definitely be visiting again.

Great stylish building, friendly staff, if a little disorganized, good food. The high ceilings worked against as it got busier and it became very noisy, but overall we enjoyed our meal.

This place was an absolute stratospheric discovery. Marvellous venue, excellent service and some of the best delicacies I ever tried. As myself being Italian, I appreciated dishes sourced out of fresh and excellent prime ingredients. True authentic flavours. A delicious Parmigiana, bathed in a sublime tomato sauce which incredibly won over my own home made version. A risotto with fresh porcini and a creamy texture. Another risotto with salmon and fresh seafood flavour that never tires the palate. All bathed in a dreamy and engaging Sauvignon from New Zealand - among the best white wines to match these types of dishes.

This was an oasis for my friend and I after almost a week in a Holiday Inn... I did a bit of research on TA and found this pace and we arrived hungry! Started with lovely cocktails and then when seated,h ad fab service from Ciara, who seemed to sense our need for good food! She was quick to offer adaptations to choices and was generally incredibly kind and personable throughout our visit. The food: Excellent beef carpaccio ( and I eat a lot of this!) There is a wood fired pizza oven so obviously, the garlic bread was FAB. Great olives, although spicy, so be warned... Mains did not disappoint- slow cooked beef for my friend and Fritto Misto for me- plated so beautifully btw. This is a beautiful space with excellent food an genuine staff- thank you to Charlene also, If in Burnley: Go!

Service and food both fantastic. The Caribbean martini was amazing 👏

Went on a Saturday lunchtime. Only a few customers in. Food was very good but pricey and the wine was very pricey. I found the staff apart from one waitress a bit aloof. (No smiles) Decor was amazing though. No parking at all though which lets it down . 40 mins wait which was useless.

Honestly, can't go wrong at all with this place, the food is amazing, the staff are constantly on the ball and very friendly, the service is fast, you get your food within 20minutes, starter within 10, the pricing is also very fair.

Absolutely superb restaurant, we loved it from first going in to leaving. Was lovely and quiet when we arrived so was greeted by staff straight away and given the choice of anywhere we liked to sit. They asked us for drinks and were so fast in bringing them. They gave us more than enough time to choose our food so we didn’t feel pressured to order, and I was amazed at how fast and well done the darling bread starter was out! Our pasta dishes were only 5 minutes behind the pizza so not long at all, amazing service. When we were all done the table was cleaned up swiftly and asked for any more food, but we were not rushed out when we didn’t want anything else which I did really appreciate. Just an all round gorgeous building with amazing food and drink options. Superb staff that want to help and keep everything so clean and tidy.

We visit regularly and our latest visit for our anniversary was a great experience thanks to the friendly staff

The last time I visited the building it was still a bank!. What a transformation. The food and service were excellent. Will definately be back the next time I am in town

The food here is amazing. Quick service and plentiful however the tall italian waiter who served us who's been there since when it opened I think is incredibly rude. 3 times I've been here and I say the same each time. I asked to pay for my bit of the bill as I had to leave so he threw the receipt at me and told me to work it out myself! If it wasn't for the delicious food, I would never step food in this premises again.

A thoroughly enjoyable evening with delicious food, excellent wines and service. Felt very spoilt, a long time since we have had such a good meal

We had a meal there on the 31st August 2024 we sat down and waited 20min for somebody to take our order . There was no water offered while waiting we then proceeded with our order I ordered steak and had to wait another 5 mins after asking for a steak knife to be able to eat my steak .we was sat so close together you couldn’t move .and you certainly couldn’t hear yourself talk .we felt like they try to cram as many people in to make as much money as possible not an enjoyable experience in my opinion

£16 for a microwave lasagne, service very slow. Bill way too high for the service and quality of food. Won't be back

My girlfriend had fond memories of visiting this place when she was younger, and it certainly lived up to the nostalgia. Set in a beautifully restored old bank, the atmosphere was unique and charming. The service was wonderful, with staff who made us feel welcome from the moment we arrived. My girlfriend tried a few cocktails, and they were absolutely incredible—well-crafted and delicious. The food was equally amazing; she had a carbonara that was perfectly creamy and full of flavour, while I opted for a calzone that was done to perfection. We couldn't fault a single thing and will definitely be coming back again!

Beautiful restaurant, felt like in Italy. Great service, delicious food.

Came for an anniversary meal out with our two children, one with ASD. Staff were very friendly and informative. Food was delivered quickly and the kids make your own pizza, It was very interactive for our boys who loved the whole experience. Prices were not cheap but neither was the quality and I feel it reflected well on what was delivered to us with good timing. I had tagliatelle lamb and my wife gluten free Carbonara, again excellent. Only niggle was it got loud but not overly so. We will be back again.

Me and my family have been coming here for years. Food and cocktails are always amazing and the staff are lovely! Would deffo recommend 😁😁

Called at the pallazzo by the off chance and I have to say we were blown away - drinks were quick and easy asked for menus and ordered some food the waitress was a young blonde girl (didn’t get her name ) she was excellent- polite engaging smiling the food arrived within 10 mins piping hot fresh everything you expect and want. The service was excellent from start to finish and food was delicious! Well done and great job all the expectations of a city centre restaurant and more. Would highly recommend

Love this place!! We come often and have never been disappointed. We also have picked up takeaway pizza a few times and it’s the best around!!

Simply the best! Great food, great atmosphere, great beer. Staff always welcoming and hospitable. Absolutely love this place.

I have been here in the past and had good food, however, tonight was not good at all. Garlic mushroom starter was very small even for a starter. The chicken main was small, extremely salty and oily. Left me with an off stomach and my stepmum who had the same meals. When we were asked how our meal was, the waitress said the chirozo is supposed to be salty. Very disappointing especially for the price you pay..

Went for a colleagues leaving meal. The service was top notch, and the food was delicious 😋 can't wait to go back.

My boyfriend and I have been to The Palazzo a few times now. The food and service has always been amazing. Very fast. It’s actually a very decent price for what you’re getting as some Italian restaurants are very expensive.

Italian restaurant in the centre of Burnley. Very beautiful and impressive former bank building with marble walls and high ceilings. Bar area with a bigger range of drinks than I’ve seen anywhere. Spacious dining area very tastefully decorated. Exceptional service, in our case from the daughter of the proprietor. Extensive Italian menu with some British favourites. I recommend the pizza starters, particularly the rosemary one. I had the seafood linguine - the best I’ve ever had. Highly recommended in every area - the best Italian ever!

Top marks for this hidden gem in Burnley town centre! Service was spot on--friendly, attentive and nearby. Food was quick (maybe too quick?) and delicious. We started with the chicken ceasar salad that had plenty of chicken, but lettuce was on the slim side. My husband had the pancetta with gnocci from the specials menu while I had the linguine pescatore, both fantastic. The trio for dessert were three small, but shareable size portions after a gorgeous meal, which we followed with the best coffee we've had in a long time! The atmosphere was flawless and definitely made you feel like you were transported to a little European city restaurant. Seating was ample in the bar section and restaurant areas with lots of options for large groups. Please let them know if you are mobility-challenged and to be placed on the main floor as the mezzanine does not have an elevator, but does offer a great view.

The food was amazing could not fault it at all. However the service was very slow took half an hour to order drinks and another 15 minutes for them to arrive. Also through no fault of their own was very very noisy so could not have a conversation with each other. At one point the waiter snapped at me for miss hearing him which put a bit of a damper on things which should have been a pleasant night out enjoying my birthday.

Excellent food and service for a party of 12. Up there with the best pizza I've ever had.

Momo was a pleasure. Fun, attentive and ensured we had a very enjoyable experience. Thank you! x

Great meal great service (especially momo) will definately be back

Met my sons for lunch and staff, Alex? Gave us time to settle then took drinks and the order. Food arrived soon after and was delicious. Both my sons took half their pizzas home. Will be back soon to try another dish on the menu.

Beautiful meal in a beautiful building. When you enter you really don’t feel like you are in Burnley. We had starters which were very fresh and delicious. Then the main course were big servings and was hard to finish. But overall it was a pleasant experience and what we needed.

This place is amazing I would recommend you come here. Also there was a waitress named Alex and she was very polite and she was just incredible. Also the toilets were very clean and plus in my opinion the pizzas were outstanding. By Ava age 8

First time dining here. The place was beautiful, the food was amazing, and the staff were friendly and attentive. We will definitely be dining out here again in the near future

Went on a Thursday night for a friend's birthday, the food was delicious and the venue and atmosphere are lovely. The highlight was how well we were treated by the staff, who dont rush you at all and make sure you have everything you need! Loved it!

Great restaurant, great food and very friendly staff.

Really lovely setting, friendly and helpful staff and delicious food. We had a garlic starter to share, a pasta dish each, a side dish and a bottle of wine, very reasonably priced (bill came to 77.50). Would definitely rebook when next in Burnley

My experience from Friday 7th June We came to the restaurant to celebrate a friend's 30th birthday a very special occasion people had come from colne, Blackburn and even up from Scotland to celebrate We called and booked a table for 12 people the previous Monday 3rd june and confirmed numbers the restaurant accepted our table no problem booked for 7 o'clock when we arrived the waiter asked how many was in our party we again confirmed they was 12 and that we booked prev to get a reply "yes I'm aware you've booked" he walked off came back "I'm working on your table, do you want to sit together?" Of course we said yes we waited at the bar for half an hour before being seated I say being seated we was squeezed under the stairs leading the balcony (didnt know we was getting the harry potter Experience) on a very small narrow table we had to put the shortest person at bottom of table so no one was banging their head, at the top of the table TWO people was placed one having to balance on the very corner of the table. There wasn't enough room for anyone's meals or drinks but that was only the first of our problems. We order 4 Margarita pizzas a waitresses came over and Said 2 of the pizzas had garlic on which hadn't been ordered would we still accept it? We was all starving so we did. When food 4 pasta dish's was sent back cold 2 was fish pasta dishes one was swapped to a pizza instead and the rest was very clearly microwaved as came back steaming but still cold in the middle one VERY CONCERNING one was still a fish pasta dish that was mircowaved!! The pizza that had replaced one of the pasta dishes came out wrong the other pizzas came out sloppy seeming under cooked all not cut so when trying to cut it all the cheese and sauce just slopped off onto the plate (someone had ordered a garlic bread with their pasta and that came out cut?) We ordered 5 colas and the poor waitress was struggling to get around our very cammed table to the point the tray toppled over spilling the all down my friends back soaking her, all down the front of the poor waitress and down another friends jacket on the table and in people's food and smashing glasses on the floor, We demanded management who was unapologetic and Unfazed they left our friends and waitress soaked they had to take themselves off to bathroom to try clean up. When we started listing everything that had gone wrong and was unacceptable they said "well what can we do to sort this" We said first off apologies to our wet friends and to the birthday girl her birthday was spoiled by their Negligence. No one finished their plates, when it came to the bill they tried to charge us for the 5 colas they spilled all over us !! After a debate they knocked off the wrong food the colas and a percentage None of us will be back and we're still unhappy a special occasion was ruined

Best italian restaurant in Burnley and surrounding area. Lovely food and a good selection of beers including a couple of decent ipa's 'Loom' and 'Jute' from the Salt beer factory, for those who don't want to drink generic lagers.

Very friendly, great staff, fantastic atmosphere 😊

Fantastic quality food! I always try something different when I eat here and every time I have been impressed? The décor is fantastic too. As are the staff.

Highly recommended. Lovely food and service. Everyone really pleasant. Live music as an added bonus

Sunday 5pm, quite busy but not full, very nice atmosphere. Huge building, very grand and spacious. Good food, large bar area and quick service with a reasonably priced menu. Would definitely go again.

Visited on a Sunday with a friend having wanted to try it since moving to the area two years ago, I dont have a particularly high opinion of Burnley but I was blown away by This restaurant. Interior was very smart and true to the original building features, food and service fantastic everything cooked perfectly. We have already booked a few return group meals

Fabulous as always. The food was super, atmosphere lively and friendly, service very good.

My food was good but my daughters pizza was soggy in middle and one the male waiters was a bit rude,chief was pleasant and smiley and bar staff was friendly too.

We frequented the restaurant on a Busy (full) Saturday evening. We received a warm and friendly welcome. Prior to going through to our table, we sat in the lovely bar area to have a cocktail. We had our elderly grandmother with us who isn’t very mobile and Momo couldn’t do enough to help. He offered us to eat in the bar area if this would have been easier for my grandmother and showed me a couple of tables in the restaurant area to see which we preferred - we chose to eat in the restaurant. When we were ready to go through to the table he insisted on helping us get my gran get to her seat (she absolutely loved him for that, as we all did!). The menu is fantastic, we didn’t know what to choose and definitely over ordered. When the food arrived it was absolutely stunning. Every single staff member was lovely, friendly and attentive despite being extremely busy - nothing was too much trouble. 10/10 would recommend. We’ll definitely be going back. I love to see a gorgeous building like this being put to use. The team at Palazzo are doing it right and I wish all the success to these guys.

The prices are the best so cheap and it's the best of the best I would highly recommend.

This place is SECOND TO NONE 😍❤️!!! It’s absolutely BEAUTIFUL inside and the food is absolutely deeelicious!!! I’ve known the owner since I was a little girl, he and his family have owned restaurants all over Lancashire from Accrington when it was booming, to the lovely scenic clitheroe and now he has this absolute gem in Burnley. If you’re ever around please take the time to pop in for lunch/dinner it is outstanding, you will not be disappointed. See you soon guys xXx

Great food in an amazing building. Service as always excellent and attentive. Highly recommended

Excellent food, service and atmosphere

Stunning venue but very noisy Food well had better Noisy

Had an amazing meal at the palazzo recommended tagliatelle Angello with chilli by Mo fantastic recommendation meal and atmosphere was brilliant thanks for the recommendation

We love it here! Palazzo does the best Italian food!! And the servers are amazing

Always amazing food. Service second to none Fantastic

Beautiful restaurant with great service and mouth watering food.

Wondering early evening drinks served by the lovely Alex Highly recommended

This is my second visit here, as was the first time.. the food was faultless and delicious across the board , so compliments to the chef. Where I feel a little disgruntled is the 10% service charge that landed on our bill, which amounted to nearly £17, there were only 4 of us dining for lunch!, although the service was good, I would not have tipped £17!, we had to ask for drinks orders to be taken twice, had to ask for cutlery for one diner. I always leave a tip and leave an amount I feel is deserved. Like I said, the service was good but not exceptional and definitely didn’t reflect the £17 charged. Why do you automatically apply 10%… we are not in America… and your menu prices are certainly not cheap!. I don’t mind paying for good food, but feel like advantage is being taken here!.

Excellent place to eat,good service and friendly staff

Over priced tiny portions and terrible customer service we won't be returning.

Firstly complements to the chef the food was excellent. This was our second visit in recent weeks very disappointing that the bills have been incorrect both times. The first time we paid cash which we checked between us, 15 minutes after paying, a waitress came back to us saying we had paid 14 pounds short we disputed this but our taxi was waiting so we paid and left. A member of our party contacted the Palazzo next day after much discussion monies were refunded. The food is excellent so we rebooked deciding to pay drinks at the bar and our meals by card only to get our bill and find all the drinks had been recharged on our bill.plus a bottle of water when we had tap water. We complained and after a discussion with the waiter and checking till ect our bill was altered with a very insincere apology it spoiled the night and no even though we cannot fault the food twe will not be booking again, they do need to address billing and payment methods .

Was with a large group of about 15. Food would have better if i had got what I ordered, but they gave me the wrong meal and then they told me it is what I ordered...as I was not familiar with their menu and forgot the exact name of my meal, they confused me by giving names of the food and them insisting i got what i ordered (defensively blaming me), so I asked for a menu back to show them what I ordered. Eventually they made my correct meal. But by this time everyone else had finished eating, and I was kinda past eating, it wasn't bad but just not a great experience. Not cheap for the little I had, or the experience.

Great place, atmosphere, service, food and drink

Went there for our 5 year-old's birthday - couldn't fault it

Could not fault the service or the food. Order taken within minutes by very on the ball staff, food brought out very quickly, incredibly fresh and very tasty. Desserts the same. Lovely and approachable staff. Would recommend to anyone.

Chaira was a lovely hostess and was very accommodating. Lovely food and venue would recommend

Absolutely love coming here. It's one of the best places to dine out and nothing ever disappoints. We got the Pasta Agnello for the main and the lamb was literally amazing. So soft and such a tasty meal. Drinks are really good too!. All in all, it's a great place to go. Can't get better staff either, they're all so friendly and accommodating. Would highly recommend.

Lovely welcome and good service. Fletcher at the bar was fantastic and his cocktails were great :). Lively atmosphere and good food.

We were so well looked after. Palazzo accommodated at very last minute change. The food was 😍😍. Great portions, full of flavour and several large parties catered for at the same time. The team there are so friendly and are amazing with little ones...could not recommend more. Great night,great atmosphere, great service

Such a beautiful building. Food was excellent and so was the wine. Good choice of drinks. Service was excellent. Would definitely come back here.

Amazing food good service definitely go again

Noticeably smaller portions than last visit and prices going up