The Orangery Cafe in Richmond upon Thames

We only visited the cafe and whilst the gravel seating area in the kitchen garden is extremely attractive, the service in the cafe was disappointing. This was not down to the individual staff but there appeared to be a lack of management and direction of available staff. Surely when the queue grows to more than half a dozen people staff should be redirected to help behind the food service counter. Also cutlery and crockery were not being replenished quickly enough. Customers ordering food requiring preparation need to be given an order number e.g a numbered wooden spoon to be displayed on tables. Sandwiches should be checked that they are not frozen.

Lovely view, sitting overlooking the kitchen garden. Tables with umbrellas for a bit of shade but as for the food! They boast that they use the produce from their own garden so in Summer you anticipate scrummy salads, maybe a homemade quiche full of veggie promise. Instead you get pea soup or lamb casserole or jacket potatoes . More in keeping with a chilly day in November and something that can be heated in the microwave. I’ve been coming to Ham House for a number of years and I don’t think the situation has been any different. Maybe it’s time for a rethink about the menu?

We came to the cafe for afternoon tea after our visit to Ham House and gardens.We both had scones with jam and cream and tea.delicious!

This café is exactly what you expect from a National Trust site. Cream Tea never disappoints. Look out for the small crows seeking to relieve you of the leftovers

We had afternoon tea after our visit to Ham House,I had the scone and my husband had the victorian sponge,all washed down with a nice strong cuppa!

ハムハウス内にあるカフェですが、ガーデンでの飲食ができ、スコーンを食べることができます。 ジャムもおいしく、サービスも良 いです。 優雅なひと時が過ごせます。

We only had a tea & coffee at the Orangery on this occasion. It was a lovely hot day so we sat outside on the terrace. It was a lovely setting, overlooking the Kitchen Garden. I found it really relaxing watching the bees and butterflies in the sunshine.

This restaurant had such potential, but they just didn't have any suitable meal offerings I could safely eat as someone with a dairy allergy. My husband's chutney and cheese sandwich was delicious, according to him. The young man serving was very sweet though.

We did not have time to visit the house but had lunch in the cafe. It was a sunny day so we sat outside where there are lots of tables and parasols. The soup was good with a chunk of bread, and the sandwiches were ok. The cream for the scones was ‘off’ but they replaced it. Service is a bit patchy, even though it wasn’t very busy it took a while to order and pay.

The food is stuck in the 80's and not in a good way - unimaginative, tasteless, cheap. Lowest quality food you can probably get away with these days. Coffee? Abysmal! I can taste old, burnt coffee beans - nowhere near today's standards. On the plus side, ambience is ok and the staff seemed friendly, but for me it's the food that matters even if it means paying more. Very disappointed as we live close and would like to go there regularly.

Asked for a glass for the bottle of lemonade we had purchased and were told to use a plastic cup because glasses" are hard to clean but I suppose you can have one if you really want." No thought for the environment or the customer. My frittata would have been ok if it could have decided if it was warm or cold, I suppose the microwave heating was uneven. Poor experience.

Staff were perfectly nice but inexperienced and overwhelmed. The system is chronic - a long queue with two people doing everything including taking the money, so you wait while coffees are made, soup is dispensed, cream teas are assembled..... before you can pay. When we arrived, there was one sandwich left in the cabinet, hot food was no longer being served, so just cakes and coffee. The cakes looked good. My wife asked for a decaf cappuccino but no decaf. Altogether very disappointing when you compare it with other NT cafes.

We had a visit to Ham House on a cold December lunch time We were greeted and made most welcome by the staff who explained the full menu, we had jacket potatoes and coffee which was good value We are looking forwards to having a meal in the summer

As NT members we can eat here, rather a shame that unlike other properties that there isn't a open cafe for non paying visitors. Simple lunch , but the staff didn't listen to the order, so when it arrived it was incorrect, I was fairly abruptly told that I hadn't been charged for the missing dish so I wasn't out of pocket, I was a bit surprised at this as I had been clear about my order which had been confirmed back to me. An additional staff member then added to the confusion and in doing so forget he was actually making coffees and promptly spilled a lot of milk over the coffee machine. I did get the missing plate of food, but no apology was offered. Yet again it is a usual thing with NT properties that staff training is missing or at the very least inadequate. Ham House is a lovely place, it is local and we will continue to visit, but we really wish that a ordering a simple salad lunch would be easy to organise without the degree of hassle it so often seems to be.

Nice day so sat outside in the very pleasant garden. All ok but the Afternoon Cream Tea does not include tea!!!! What a nonsense! You have to buy it separately. £3.95 for one scone, Jam @ cream is not a bargain.

Visitamos el Invernadero para el almuerzo esperaba una deliciosa selección de delicias frescas del jardín productos hizo! En su lugar sólo había aburrido sandwiches y café servido en un espantoso taza manchada de labios por personal inexperto. Aparentemente estaban entrevistando a los chefs! Pero eso no me ayuda!!! No se arriesgue de nuevo!

Este café es parte de jamón House y es un estándar National Trust Affair. El servicio de bandeja y pequeño menú de sopa del día, quiche, plowmans y chaquetas. Unos sandwiches en la nevera, así como las cajas de los niños. Hubiera sido agradable tener una amplia selección de comida caliente, pan tostado paninis decir. cafés y tartas.Teníamos sopa con pan y queso bollo crujiente. Muy agradable, calentamiento, buenas raciones y bien de precio. £12 para dos incluyendo una bebida fría.El café es decepción por asientos. Hay 3 áreas y en el más grande hay una estantería y zona y taburetes al igual de estilo. La estantería no es lo suficientemente amplia para poner una bandeja en esta zona no se pudieron cambiarnos y personas que en las mesas de otros.Esta cafetería fácilmente ganar una estrella extra con mayor variedad de comida y áreas de mejor diseñadas para sentarse. Sin embargo, el personal era muy amable y servicial, y disfrutamos de nuestra visita.

The Orangery Cafe is in an old building in the walled kitchen garden within the Ham House national trust property. The Cafe has a large number of indoor and outdoor tables and is better than the average for a National Trust cafe.

Tome un paseo a lo largo del río del puente de Richmond, y haga una parada para el almuerzo en Ham House Cafe, dirigido por el National Trust. Por lo general encontrará que todas las habitaciones de té NT ofrecen muy buena comida casera y excelente relación calidad-precio.

Vinimos aquí para una sopa y quiché a mediados de a pie, hoy, estaban sirviendo una deliciosa lentejas al rojo y coco sopa. No había sin gluten pero tuve un trozo del pastel sin gluten, que era un muy sabroso Apricot y pasas tarta. Mi huésped tenía el quiche y limonada. Nos sentamos en la terraza que mira al jardín amurallado de vegetales que parecía una delicia. Había un montón de gente porque estaba a medio plazo y, aunque el personal era exagerada fueron muy amables y serviciales. La opción caliente era un guiso de pollo, en el momento en que llegamos allí los bocadillos eran más pero estaban haciendo más. Llegamos como mi invitado es un National Trust miembro pero, por lo demás, el coste es de £4 por los jardines y el sótano de Ham House. Ham House en sí merece la pena una visita, pero estábamos en un paseo por el río de Richmond.