The Orangery in Richmond upon Thames - Phone Number, Reservations, Reviews

Coeliacs? Take your chances! Love Kew. Members for years. First visit since becoming Coeliac. No labelled GF options. On investigation, this was not obvious, some salads, were available, but were self service and cross-contamination was rife. Assistant didn't initially understand this but kindly went and got me some fresh from the kitchen. No cakes or sandwiches were available in any restaurant. Disappointing really.

If you're not like the folks who visit Kew with a picnic basket in tow then your dining options are limited and most likely you'll end up having a meal in the Orangery. A beautiful building re-purposed as a cafeteria-style, self-service dining hall. I actually thought it was quite cool. The inner flow of people could be controlled a little better especially during busy periods. It was confusing trying to locate clean trays and folks kept asking staff for cutlery. Some signage and proper stands for cutlery and trays should be employed. The little flimsy wooden cutlery unfortunately have been introduced here which is great for the environment but not great for cutting pies and shoveling enough food in a mouthful. There are meat & fish meals for £14.95 and vegetarian for £13.95 which comes with a starch base and two sides. We had one fish strew and a Harissa roasted chicken. I skipped the rice and asked if I could have a third side instead. I loved that this was possible! The roast butternut squash and glazed aubergine were excellent; tasty & healthy! Also loved the corn on the cob! Sure it's a little pricey but you must remember where you are and where the money goes. It helps us all and mother earth so folks either need to walk with a sandwich or cease the grumbling. The tables were dirty and we cleaned them ourselves, as was the floor in places where folks tread on food. So more attention and care if needed. During our time there we didn't see anyone come to sanitize and wipe down any tables. Someone should be employed to do this constantly.

Considering the beautiful surroundings, the Orangery is a big let down. Hugely overpriced, food at room temperature for lengthy periods of time, one shot of coffee as standard or forced to buy a bucket sized cup. Hot food looked unappetising, size of plates suitable for a small not very hungry child. Whoever has this concession is trading on a captive audience. Poor choice of sandwiches but at least they were refrigerated, with astronomical mark up. Next time will take will take a beautifully prepared lunch in a cold box and eat outside, which is a shame as we like to support Kew . In essence a rip off.

Obviously the Orangery is a fabulous and unique location. Five years and one million pounds later, I wonder what actually changed. But that's actually good. It's all brilliant. Except for the scones and the tea. Having afternoon tea at such a royal place - and at such an elevated price - you would except a minimal knowledge about tea brewing. Just throwing the loose tea into a pot and leave the leaves there is awful - unless you like your second cup of tea bitter and undrinkable. The same with the scones. They were wonderful five years ago - served with clotted cream and jam in separate bowls. Now they appear prefabricated with cream and jam clotted on top of the scones hours ago. Pure sacrilege in God's own country of high tea and scones, right? Please call me, when you're back on track - and I'll be back any time. Btw. your staff is wonderful. Kudos to the excellent Egyptian moudir kabeer and to the young British lady, who kindly noted - apparently again again - the abuse of the traditional tea and scones heritage. God Save the King, His tea and His scones!

Underwhelming experience yesterday when we popped in for a mid-morning coffee and snack :( The interior of the building is visually very lovely and filled with light as it was a clear day but, aesthetics aside, it was a really disappointing experience. The prices are very high - £4.30 for a smallish can of some obscure fizzy drink! £4.50 for a slice of cake, not guaranteed you will get a generous portion as they appear to have been unevenly cut, freshly-pressed apple/orange juice at £3.75 which you may think 'fair enough' as it's fresh but the price is for a small plastic cup filled two-thirds, my son's face when he saw it was a picture indeed. The layout for serving is not great. Why not have the tills in the first main serving counter hall where you take your trays? Instead, you choose your food and drinks, then have to go through to the doorway between the two spaces where the tills are based. Nonsensical. Additionally, what was really annoying was by these tills they have cheaper options of biscuits/snacks but it's too late to choose these as you have already made your selection from the more expensive items in the serving hall! Tsk. The cutlery and condiments/sweeteners were also very hard to locate, not in the serving hall nor next to the tills where it would be rational to have them but hidden away in a separate section where the tray trolleys are located. My daughter had the chocolate cookie which we all thought was great, however my oaty cranberry version was over-baked and extremely hard. My husband's scone was fine with additional Tiptree jam and Rhoda's clotted cream. Our coffees - a flat white and a small latte - were indistinguishable and a poor offering. Ugh. I was expecting a better standard of operations from Kew to be honest and I can see by previous reviews, I'm not the only one!

Sandwich dry not much choice poor information cups and cutlery dirty - door open constantly as not handle on outside so it cannot be shut properly and cold fraught blew drinks off the table on to our clothes - how disappointing

Supposedly the middle ground of options for Kew, I think I would have rather eaten the children's pizza at the Family Kitchen than eat anything at The Orangery ever again. The Kew website states that all cafes and restaurants close at 3pm, and we arrived at 2:20pm. There was minimal food remaining, all of which had clearly been left languishing and was in a terrible state. We were abruptly informed by two very rude members of staff that all food stops at 2:30pm, and the meagre offerings of expensive sandwiches and items left behind started to be quickly scooped up so that the continuing stream of customers still coming into the cafe could not purchase them. At this point, another team member then brought out a brand new plate of sausage rolls and left them on the Deli side. The seating area was filthy and each member of staff looked like they would rather plunge themselves into the freezing cold lake in front of the Palm House than work at The Orangery. Don't bother.

Smashing lunch with a friend highly recommend the freshly cooked Katsu Curry with sweet potato, It was absolutely delicious with a cheeky glass of vino.

On a old, rainy day in December there was hardly anyone here - which was wonderful, because this beautiful space is often chaotic on busier days. On the upside - they have started making proper espresso coffee agai rather than relying on an automated machine. On the downside, the cappuccino was pretty tasteless - and they have NO GLUTEN FREE CAKES! In this day and age, this is ridiculous. Compared with the offerings at continental, the catering here is .... pretty feeble.

Two stale cakes and 2 lukewarm coffees all for £16.40. Come on Kew Gardens ! You can surely do better than that….

We have been to the Orangery for a Sunday lunch twice recently. the roast beef was amazing; tender and so incredibly tasty. It came with roasted vegetables and broccoli all very delicious, Yorkshire pudding and an excellent beef gravy. We were so impressed that we came back the following week for more. The serving staff were particularly patient with us as my partner has dementia and I was trying to organise both of us. This week the weather isn't good but we are going again next Sunday to enjoy the autumn colours and tuck in to a perfect roast dinner. How does the chef cook such tender and yummy beef?

Not sure where to start really. I know it can be difficult to keep wasps out, BUT having sweet fruity cakes on a completely open display is not a good idea. barely covered with bits of plastic sheeting, there were multiple wasps all underneath the sheets and tucking into the cakes. NOT appealing! The cost of coffee (note, plus extra charge for the cup - like what are you going to put it in, really!) was very steep for what you got, but more importantly the quality was very poor too. Bring a picnic and your own drinks is my recommendation.

Really disappointing to see that this is still an embarrassment to Kew. Please do fix it! All we want is slick service with a decent choice of food. Neither is in evidence here: Late Sunday morning in the school hols had one person making coffee with one person on the separate till. Two queues seems unnecessary. I had intended to eat, but the range was limited and unattractive. Bluntly, you could almost charge what you wanted to this well heeled captive clientele, but you simply have to sharpen up your offering.

Expensive, chaotic. Would not recommend - bring a picnic with you! None of the buffet style sandwiches are labelled and all piled next to each other so if you have allergens or dietary requirements, not the place for you. Not accessible

Die Orangerie ist ein heller Glasbau mit Gastronomie. Hier gibt es vor allem Kaffee und Kuchen und kleinere Mahlzeiten. Perfekt für eine Kaffeepause oder um etwas zu essen. Wird bis Frühjahr 2023 renoviert.

Unfortunately, the Orangery is closed. The open space is some form of cheap modular building with no ambiance at all. Additionally, no pastries beyond what is on the tea tray. I ordered a pot of tea, an iced tea and 3 small, marginal scones and the bill was 23 GBP.

The flavour of weak instant coffee with poor homogenised milk served in a paper cup all for the best part of £4. Disgusting.

We visited Kew Gardens and thought that we would treat ourselves to a hot meal at lunchtime.To summarise the Orangery,the few staff that are actually visible are miserable.The place feels dirty,pigeons strutting about picking up dropped food.The food is below average and ridiculously priced £5.75 for a sausage roll no more than 3 inches long,a bottle of beer nearly £8,no justification for those prices.The hot food was warm and dripping in oil.,the vegetables on offer were obviously undercooked.The water dispenser dripped out water which meant that your lukewarm food then became cold because it took so long to get a cup of water.The toilets were filthy.The cake we had was only just defrosted and cold in the middle.You would do better to visit outside of Kew if you are eating and give your hard earned money to an eatery that deserves it.No excuses Kew, a lot of improvement needed.

A beautiful old building offering not too attractive food. It was more a place to rest a bit after walking through the garden .

Good selection of food what we chose was good. Seems to run like a well oiled machine. No frills what you see is what you get.

This venue promises so much as the building itself is absolutely lovely but inside is a different story The food on offer looked alright but expensive whilst the coffee etc is served in paper cups!! which doesn’t tally with the decor Not what was expected

I could only give 4 out if 5 . I loved the decor, bur service was bad. They serve coffee in plastic cups, people were complaining of no cutlery it was a Shambles. Surely for the price you pay to enter Kew Gardens & the...

Appalling. Lunch today cost £21 for a small chicken leg without much meat, potatoes, a small hard chocolate cake (£4.50!!) 1/3 of which was inedible, and a can of drink. I had to eat it on paper plates with undersized bendy plastic cutlery. To be...

The Orangery, in Kew Gardens looks to be a beautiful old building and we decided to have lunch there. Self service seems to be very popular and the food on display looked OK. So standing in line at the only checkout open, we discover that...

We used to enjoy eating here pre-pandemic but what a change since our last visit. The food is still fine but the way it is served and the price are shocking. We paid £28 for two main meals. Not unreasonable for decent, hot meals. However...

Coffee or lunch at the Orangery used to be such a treat. No longer I’m afraid. I am a Kew member and have visited at least monthly this year. I gave it the post Covid benefit of the doubt to start with but when my...

Ridiculously overpriced - £13 for two an egg roll and a prawn bagel, neither of which were that good. And the place is dirty, especially outside where the area by the bins was covered in litter with no attempt to clear it up. Unsure how...

We stopped for morning coffee- very nice -and got a lovely comfy seat and table in the stunning Orangery. Unfortunately it was very busy, a victim of its own success no doubt. Staff were very busy, but most helpful.

I ate lunch here while visiting the Gardens for the day. Awful. The service was appalling. The queues terrible (Quiet Tuesday lunchtime on cold day in March!). All the time I sat at a table eating my egg sandwich (ok), not once did I see...

my waiter thomas was so good he was attentive and very attractive😉 i was on a bad date and thomas made my day better, would love to take him out sometime lol

Take a picnic. And a flask. Even the tea - brew it yourself in lukewarm water - is awful. Then they have the cheek to charge 15p extra for a paper cup - because they've run out of mugs. Oh, and if mugs should be...

We had to queue to get a sandwich. My salmon bagel was priced at £7.95. Salmon was meagre and bagel not great. For bagel, small baguette sandwich and one beer and one small wine bottle came to just under £30. Overpriced and poor service. We...

Was awful the last time we were here before Covid. But chanced it again today and on a cold February day it was a very pleasant place to sit enjoying coffee and cake in a lovely setting after visiting the orchid festival. It wasn't super...

We had lunch here while visiting the Orchid Festival at Kew Gardens. The building is gorgeous - really llght and airy and a joy to sit in with the sunshine coming through the big windows. There's a good choice of cold and hot dishes and...

The prices are crazy here, £5.60 for a sausage roll, I repeat £5.60 for a sausage roll. £2.80 for a black coffee and 15 pence extra for the paper cup. Salmon bagel which I admit was very good, but £7.95. £20.35 for two of us,...

We were left disappointed on this occasion Our waitress made us feel like she didn't want to serve us and the other two waiters didn't seem to care much about us either. This happened when trying to order food then again when trying to get...

Poor signage, I couldn't see if there was a one way system. Sausage roll on a paper plate, paid extra 15p for tea in a paper cup. Ok, they are trying to be green but then discovered the cutlery was plastic!! You are expected to remove your own rubbish, but it would be good if the tables were sanitised occasionally. Plus it took me ages to find a seat.

All the existing reviews say it all - stupidly overpriced and poor quality... lovely building, that's the only positive I can offer

Don’t buy a sandwich here. Seriously, just don’t. £6.50 for a soggy (though allegedly toasted) pesto, basil and mozzarella sandwich on brown bread that was absolutely tasteless. On examination, this was explained by the fact that the pesto, smeared liberally over the large, un-toasted half, was accompanied by two tiny slices of mozzarella that barely covered a third of it and one - yes ONE piece of tired basil. On reflection, I think there was supposed to be tomato in there too but I didn’t find any. I wasn’t looking for a gourmet meal, just something to fill a hole after a good walk around the gardens. But this was horrible and were it not for a chance to recover in one of the nicest bits of the gardens, I’d have gone home fuming. Seriously Kew, you should be able to do better than this.

Visited with friend bought 2 portion of chips and they didn't have any vinegar which is a condiment that is all most always on offer. Chips served in little dishes for £2.95.We later had a pot of tea each and one scone and jam withe cream which was ok.All of the time we spent there over 1 hour a pigeon was walking around restaurant pecking at crumbs and dropped food. It isn't what is expected in any eating establishmentmaybe outside but not indoors.

Over £65 for the worst afternoon teas I’ve ever had. Soggy and clearly defrosted. Stale sandwiches, I’m sure my food had been recycled off someone else’s left overs as chunks of my cakes were missing and random corners of cakes where on my plate. When asked if my son could have some cucumber sandwiches we were told “no these are prepared hours ago”

So disappointed with the quality of the food here, steep prices and grumpy staff! Taken for a day out treat by friends but could not believe how bland tasting and uninspiring the food choices were - the quiche was a solid lump of cold, tasteless jelly. 3 small scoops of bland/unseasoned salads squished into the smallest of plastic bowls (a request for a plate was denied!) can set you back £7. Then £4.15 for a mini mass produced cardboard loaf cake - shocking! What a terrible waste of opportunity here to provide customers/visitors with an experience to match the wonderful surroundings. Staff desperately need training in customer service. There was no care, no concern, poor service and just really terrible food. Our only solace was a kind barista who made a macchiato with a smile when the coffee machine would not oblige. Will take my own picnic next time!

Very disappointing experience! No filter coffee but charged for an Americano, asked for cream and got skimmed milk, cash till not working so had to re-queue to pay before leaving. Amateurish and would not go back!

After spending over £100 on tickets to get into the gardens, we decided on stopping for lunch at the orangery due to its setting and beautiful building. Unfortunately, the choice was minimal and there was no gluten free option for my sister. We all ordered toasties, I’m loathed to use the word ‘toast’ as these where soggy and cold in the centre. Collectively, we spent over £70 on very poor quality food and it left us feeling sick for the rest of the day.The staff had no idea how to manage the covid sage tables and allocated one that was already taken. For so few people in the restaurant, it was chaotic and stressful.My advice is, get yourself a really nice picnic together and a blanket, sit outside and enjoy what you’ve paid your hard earned cash to see.

My visit to Kew Gardens was excellent and only spoilt by the lunch at the Orangery. The serving staff need training in customer service. I had to ask twice if I could have some vegetables to go with my casserole. My friend asked what one of the salads was and the serving staff didn't know, neither did the manager so they called for the chef who unhelpfully said that it was to go to the quiche! We wanted to sit on the Terrace and found out that we needed to check-in and have a table number to sit there. This was not obvious and by the time we sorted that out the food was cold. The portion sizes were seriously overpriced at over £12 each.On the plus side: The person on the till and the man at the door were helpful and the food tasted good. That said we will take a packed lunch next time we visit.

Terrible customer service. I just wanted a quick coffee pitstop but whilst the lady in front of me was let in and the people behind me also I wasn't allowed in as on my own....no real explanation given or alternative takeaway offered..just shown the door..it felt v rude. Will never eat there again but at the Maids of Honour instead which is a lovely warm and welcoming traditional cafe....

Stopped here for a coffee and cake after a wall around the lovely gardens... could not believe the prices!!! Well over £4 for a muffin or mini loaf cake! The profit they make must be astounding, just because of the sheer mark up on each item. A cookie and hot chocolate cost £6.25. Avoid at all costs and bring your own food!

Visited Kew Gardens today on a family visit. Had a nice time in the gardens despite half of the attractions being closed! I understand the situation however the majority of the gardens indoor spaces were closed or unable to access. When visiting the orangery to get takeout drinks and snacks I was rudely Introduced by a staff member moreover for a packet preserved muffin it was £4 with a small latte, a water, can of Pepsi and a fizzy lemon can of pop was £18!!! Will not be using the catering facilities again.

a treat to be enjoyed, the gardens were lovely but areas closed - why not the middle of winter yet, doors not automatic so handles had to be touched - why? never the less a good walk in fresh air. However, the cream tea experience poor. Dry scone, breakfast tea bags that were open for anyone to touch, paper cup, press button water machine, shared milk receptacle - hardly corvid secure. given a table in crowded area definitely not 2 meters apart they need to remeasure, and when empty tables were available in other part of orangery a re think needs to be had..

Sandwiches were very dry, and the vegan curry full of bugs. Horrible food and atmosphere. The staff were rude.

Popped in and grabbed two sandwiches and two bottles of beer...sandwiches were wet and soggy underneath and dry and crispy on top, so probably been made the day before and kept in the fridge. Just swiped my card at the till, but then the shocker came when I saw the charge on my card a few days later...£26...really!? I though I was supporting Kew Gardens but turns out I'm actually supporting a mediocre catering company called CH & Co Catering who must have a contract to supply the Orangery food. Prices here are double what they should be, and I doubt Kew are benefitting. Next time I'm taking my own picnic food and drinks.

I know these are difficult time but £8 for an ordinary panini. Skipped that but the £4 carrot muffin was a shocker. Dry and cheap. It was fed to the birds Coffee and tea fine but that’s it

I stopped in and had some tea and a snack. It was a great experience and had lots of seating inside and out.

It was busy the day we were there because the weather was bad. The queue was quite long but moved fairly quickly. There were good options including a cheaper meal deal. On a sunny day eat outside and enjoy the view.

Great building, good food and drinks. Kew staff eat here too. A lovely outpost at the northern edge of Kew gardens

The orangery was initially supposed to be a greenhouse for citruses, but the windows are to small, so it was converted into a restaurant. Although we only had coffee and cake, the quality was evident. Don't miss it!

Delightful building in the delightful Gardens, but the cafe is seriously busy and seats can be difficult to find even in winter.

Comimos rico en un almuerzo rápido durante nuestra visita a Kew Gardens. El lugar tiene unas vistas preciosas. Hay variedad de comidas y combos para elegir. Bien! repetiría sin dudas !!

We sometimes have a meal at the Orangery for a treat. I'm a bit of a 'foody' and very fussy and I know that the quality and variety will satisfy. This week I had turkey, stuffing and a pig in a blanket, my partner had gammon, Yorkshire pudding and apple sauce. Both were served with roast potatoes, parsnips and sprouts. Very very delicious! It's not cheap at £27 for two but the quality and quantity justifies the price. The service comes with a smile, it's clean and warm and nobody seems to mind if you bring your own coffee, if you are buying a main course. The portions were so generous that the chef obligingly gave me a take-away tub.

Went in for coffee and self-service has been taken to a whole new level of meaning: you really do have to do everything yourself! But you have no control over the strength of your coffee and no option of hot milk to go with it. Over priced considering there is absolutely no service provided.Later we went back for lunch (they have you captive) and were pleased to see that at least the food was being served on to plates by the staff. Unfortunately there was a long queue and only one person serving. However she was faster than the one and one half till operators (one or other was always leaving their till to help a customer). At least the lady serving the food had the nous to realise that if she kept serving at the same rate our food would become cold before we paid, so she explained that she would stop until the till queue had reduced. Even so our food was only luke warm!The only good point was that the food was delicious except for the sprouts which were raw.Summary: good food spoiled by lack of service and high prices.

Sad to say our experience at this eatery was just plain awful. We had the soup, tasteless, a sandwich with little filling, a falafel wrap which had the consistency of plasticine, black coffee flavoured water - no depth, not a good experience.

My thoughts . . .cake costing nearly a fiver should be remarkable . This was not . Frangipani and Cherry is a great combination of flavours , but only if properly baked. This poor tart was unloved and half baked and , as already mentioned , Kew expect you to cough up five of your British Pounds for the privilege

The Orangery only looked pretty; the food was awful - I had a chicken sandwich and probably the most tasteless and watery cup coffee in my life..

Oh dear, I'm afraid my findings are the same as the majority here. Awful!

I thought this would be a cool place to try an afternoon tea but I was disappointed. First the pavilion is under renovations so it tea was in a temporary tent/temp building and rather than looking out over gardens it was mostly overlooking a row of bushes with the palace in background. The food was unremarkable. Much better places for tea.

I shall simplify my review to highlight the issues I experienced whilst visiting here and hopefully it will warn you suitably to avoid at all costs!

Very disappointed with this basic restaurant. The food was awful. We chose the trout, pea quiche. Where was the trout? No fish in the quiche at all for both my partner and I. It was tasteless and a very poor quality. It was not cheap. Wine was over £30 per bottle for a poor wine. Salad with the quiche was charged for and again a poor quality. Outrageous as the quiche was so poor. I would never go again

Really nice restaurant with a full range of food and drink, we had the home made curry which was excellent

Went here for lunch during a visit at Kew. Don't bother. Take a packed lunch instead. It's canteen style, the hot food is overpriced and badly cooked, the sandwiches are overpriced and not fresh. All in all we would have been better off taking a packed lunch and saving ourselves 30 odd quid and a dining experience reminiscent of Eighties school dinners. Could have been so much better.

Just awful. Totally ripped off because of over- expensive food. Never again. Stay away unless you don’t mind paying stupid money for terrible food.

Oh my goodness gracious me. Expensive salads and the service is unique but I never going back here again

We visited Kew Gardens yesterday and decided to go for a coffee break in the afternoon at the Orangery. We were shocked to see how much the cakes and refreshments were, we couldn't afford to have 2 slices of cake as it would of cost us just under £10 not including the coffee! There is a self service coffee machine which doesn't give you a full mug of coffee. The table was sticky so we moved 3 times but all the tables inside were sticky, the floor was not clean and there were pigeons walking around your feet!! Even the furniture was not clean, we gave up and sat outside in the heat to finish up as quickly as we could. The customers next to us were complaining as they were served marmalade with their cream tea apparently they had run out of strawberry jam. Really unpleasant experience and not a good representation of Kew Gardens at all!

I came here for a late lunch which ended up at 4:30pm! Nothing fresh available: the wraps and a sandwiches looked seriously past their shelf-life. No other non-sweet food available, although there were a few scones and cakes. I was looking for something nutritious and obviously this is not the place for that. Sugar in everything! I chose a tiny “Health Bar” (1.5 cm square) and a cup of normal tea which came to £5.25. A lot. Then I produced my membership card expecting 10% off and was told that only applies to the cafés in Kew Gardens. This is a restaurant!!! Ludicrous. Do not venture inside except to have a look at the pretty interior.

Terrible. Understaffed, glacially slow service, meagre portions of almost-cold "full" english breakfast (half a slice of black pudding?!). Avoid.

We had a nice lunch here and the cake, Although expensive, was very good. They only sell water in cans which is not great if you want to take something around the gardens with you in the hot weather. The building itself is noteworthy so it is a nice place to eat.

Poor expensive food with very little choice at 3.30pm. Sticky tables and litter lying around. It feels like they have a captive audience and barely provide a service.

When we visited Kew Gardens we went to the Orangey for coffee. We both had Americano coffees and a Portuguese custard tart each. The coffee and tarts were good.

the Orangery is our favourite place to eat in Kew. There is always a great selection of food and we love sitting inside or on the terrace.

Expensive, unwholesome food in a lovely setting. an expensive ham sandwich lacked any filling apart from a miserly piece of ham trapped between 2 slices of plain white bread. The self serve coffee is just not right. What a dreadful advertisement for all the splendours of Kew Gardens

Before embarking on the trek of Kew Gardens as a party of four adults we visited the Orangery Restaurant for a cup of coffee and decided to have a scone too just to keep the hunger pangs at bay. Whilst warm and fresh they were nothing out of the ordinary and 4 scones alone were nearly £17.

Having visited the Kensington Palace Orangery several years ago, my Mum and I were really excited to treat ourselves to a lunch at the Orangery in Kew Gardens. The gardens are beautiful and the building is very impressive, but the cafe itself was completely inadequate for the location. It is literally a cafeteria inside a beautiful building, where you have to take the tray around yourself and the tea is served in paper cups, the food on cardboard plates etc. And despite the very lacklustre nature of the cafe, it was still rather expensive. We had a small slice of quiche (no salad on the side) and a bowl of soup with a slice of bread and it cost well over ten pounds.

Wife and I had 2 scones, 2 jams, 2 creams and 2 teas for £13. There tasted fine, just all bought in items, nothing special but the prices were. Even the pot of tea is size of a mug, everything is smaller or charged more. Just a bit of a RIP off. Bring your own food or just arrive at openning time and have late lunch elsewhere.

My wife, adult daughter and I ate a late lunch (3pm) here on a Monday in mid-April 2019. We were in Kew Gardens for the afternoon and needed sustenance. We bought a crab with mayo sandwich, the vegan mushroom bourguignon and a piece of the coconut and pineapple cake and a piece of pear and almond cake. We then split these dishes among the three of is. There was plenty of food and it was quite tasty. The cakes were particularly good. Our meal cost us £37 and, while pricey, was satisfying.

When visiting a place like Kew Gardens which has an international reputation, one would expect the available food(s) to be first class.

We both had soup and sandwich. The French onion soup was probably the worst soup I had ever tasted. There were onions in it but that's where the similarity ended. The baguette was undercooked and there was very little filling. The bread on my wife's sandwich was stale. I would recommend bringing a packed lunch

Had a small snack here. Wide selection of hot and cold meals, alcoholic and non-alcoholic meals. Prices are a bit steep, but you're supporting the Kew Foundation and thus gardens with your purchases. The view from the terrace is very nice.

Very good place with a buffet service to eat there or take the food and enjoy in the gardens, great space and ample natural light

We visited for coffee; the coffee itself is OK and there is a great choice of cakes BUT despite notices on every surface about allergies, the list of food information produced by a member of staff had details of only two of the cakes on sale. Why bother making a song and dance about allergy information if you don't actually have the relevant info?! The seating area itself was dreadful - really dirty. We were there at 10.45 and it had only been open since 10 so really no excuse; the floors were dirty and the chairs and sofas were filthy.

We had afternoon tea in here it was very pleasant. Staff excellent. the cakes are scrummy. I had the lemon drizzle cake which was delicious. My friend had a scone and said it was a bit dry.

Busy place with lot of hungry visitors. I had a main (mexican chicken with veg and rice). Food looks nice and chefs look proper but man this food (£15!) is bland with no spices, rice overcooked but the broccoli would have loved a little more time in the steamer. The diningarea is inside the orangery or outside... Feels messy with cheap looking furniture scattered all around.

Food was reasonably good but quite expensive for what it was.Choice was limited as well.We were a captive audience.

This is a must do visit if you do Kew Gardens i cannot rate the Cream Tea highly enough, also they do a good range of food. Relax outside and take it all in.

We had a great soup and sandwich for under £8 which was great stop for lunch. They also had a selection of salads and hot meals. Nice building close to place. The only negative would be the use of the chairs on the stone floors. It makes it very loud snide with the scrapping of the chairs every time someone gets up or sits down.

The prices in this cafe are outrageous. £5.50 for a chicken sandwich (£3 M&S;), £2 for a bag of crisps (65p Sainsburys), £6 for a small slice of quiche (£2.50 Waitrose for a whole quiche) etc etc. A family of four could reasonably expect to pay upwards of £50 for a lunch that could be had for much better quality by stopping at a supermarket en route. I get that Kew is permanently cash-strapped -- even more so under this government -- and needs to raise revenues wherever possible. However, hosing the families, seniors and tourists (most of the visitors) once they are inside the gates speaks of disrespect. Wouldn't it be more equitable to add a couple of quid to the ticket price?

I see little justification for charging these prices. 13 pounds for a small main course (March 2019). The beef stew was nice but a Mexican chicken was tasteless. I’d recommend bringing a packed lunch and saving your money. This is basically a self serve cafe.

The roast dinner whilst not cheap it was well cooked with decent ingredients and plentiful quantity. It was very pleasant. If it was a couple of quid cheaper per head it would have been 5 stars.

I know cafes in attractions tend to be a little pricier than normal, but this cafe is extortionate! The food is overpriced and a cup of tea was £2.35 for what can only be described as an expresso sized cup. Daylight robbery!

Firstly the cafetiere was packed and there was hardly any seating. It appeared that most of the customers were not eating a lot and were just sitting at the tables chatting. I'm not surprised they were not eating much because the food (and drinks) are vastly overpriced, it's another example of the catering industry taking advantage of their customers. The coffee was luke warm, weak and tasteless (the cup was only two thirds full). The food is very expensive, a steak and ale pie was £11.50 and a small piece of cake at least £4.50, suffice to say I only had a coffee (well I think it was coffee) and I can safely say I won't be going to the Orangery again. It was a shame really because the gardens and Orchid Festival was enjoyable.

It is a delightful 18th century, yet modern restaurant nestled in the heart of the Royal Botanical Gardens at Kew in the United Kingdom.

The menu that day was caribbean, and although busy and quite crowded we managed to find a wonderful seat in one of the wonderful and staggeringly high windows in the sun. We enjoyed the wonderful chicken stew and a glass of wine. The style is buffet and there is seating out on the patio and grass