The Old Pottery Kiln in Braintree

Waited when arrived and no one came to us. We had to go to a staff member to say we have a table booked!!! Ordered food at bar again only to wait as only one staff member behind bar. Waited then again 45 mins for food and then had to chase it up as the table next to us came in after and got food before us. No apology for waiting and chasing food

Probably one of the worst dining experiences I’ve had. Waited 45mins for starters, main meal inedible, burnt and cold food. Steak really tough All 4 of us were unable to finish our food as it was just awful. Definitely will not be returning! Such a shame as the actual pub is nice inside.

Well this was a mixed experience, some good some bad during our visit yesterday, we were shown to our table We ordered our food and I wanted a pint of Pedigree as it is a Marstons pub but for the second time we have been here there was none ready, the barrel took nearly half an hour to change, there was only one other bitter on which was not one I liked so I had to wait, they do seem to have a problem here having beer ready to serve. Anyway enough of my rant on the beer availability. The food was actually very good apart from lack of sauce on the three hunters chickens that we ordered, portions were quite small also. The mixed grill was excellent though. Service was generally quite good apart from the wait for the beer. If they had got their act sorted out this could have been a 5 star review instead of a 3 star.

Great food, amazing service and friendly staff, couldn’t ask for better, was seen to from the minute we walked in until we left, staff always happy to please

We went to watch the football and the staff was very friendly an polite The pub was very clean and no matter which way you looked you could see the football They also have an app so you can order Would really recommend

I had ordered the hunters chicken for dinner, when the food arrived it looked like a kids portion there was roughly 9 chips on my plate, unedible chicken which was chewy and tough to eat and 1 piece of limp lettuce. There was hardly any cheese on the chicken and a sliver of bbq sauce on top. This was disgusting to eat and I would not recommend to eat here for any food. I will not be returning.

Slow service……. Arrived on a Wednesday for impromptu meal. Took nearly 50 minutes to get standard food. Many items on the menu not available on the app. Won’t be coming back

Great food and service friendly welcoming atmosphere with polite helpful staff very patient with naughty grandchildren

We have visited here previously and can honestly say that once again this did not disappoint. We brought our grandchildren with us on this occasion and as previously we were made to feel very welcome. It just says something about a place when you are greeted with a smile a hello and welcome when you arrive. Excellent menu choices especially for the younger ones. And an extra note the food was served promptly and hot. It's these little things. Thankyou once again we will be back very soon !!

Went out for some food and a couple of drinks at The Saxon arms, first time I've been here and I can say for certain that I will be back. The restaurant and bar was clean, the food was lovely and plenty to choose from. The staff are lovely, the manager Jennifer was so attentive and made sure we were ok and although she was extremely busy she still took her time with us and made us feel welcome. I'll definitely be recommending this pubs to my friends and family. Thank you again Jennifer and the team at Saxon arms.

We had a dinner in the restaurant and were made to feel very welcome. The staff were attentive without being over the top. Good food, valur for money and there was a nice atmosphere. We will be returning.

Staff friendly and nice enough but the kitchen has some issues. Some of our food was cold, some lukewarm and the kids southern fried burger was missing it's cheese and sauces, ie dry. We would not return, not worth the money for the quality of food serrved plus we couldn't eat together as one meal had to be sent back.

Very nice food, great for families, our waitress Danielle was kind, friendly and overall amazing. Also, cheers to Vicky In the kitchen marvellous food!!😘👌🏻

We had a table of 6 for Mother’s Day we chose the 3 course set menu which was not only good value but very tasty 😋

One meal out of 3 ok. Thai curry sloppy, tasteless and poorly presented. Very small portion. Vegan chilli even worse. Full of pickled jalapenos and again very sloppy. Chef needs some lessons on taste and presentation and portion control. Not worth the money charged.

Lovely food and excellent service from Marie, varied menu, good old fashioned pub grub and reasonably priced. thank you 😊

Brilliant night - Disney quiz when we arrived and we was welcomed to join in! Danielle, the waitress was smashing and made it more fun… food was fab and a good night all round! Thanks Danielle for the hospitality 😀

First time back since the refurbishment, wow !! We came with our grandchildren, one of which can be very fussy. Not so here it seems. Kids options were great good portion size too. A lovely lady called Jennifer served us turns out she is the Manager. She helped our fussy one choose from the Menu thankyou so much !! Lovely atmosphere, great food ,happy grandparents !!

Well this was a mixed experience, some good some bad during our visit yesterday, we were shown to our table and two of us went to the bar to order drinks, there was a barman at the other end of the bat who showed no enthusiasm to want to serve us so we waited for the lady behind the bar to finish serving the customer in front of us while the barman continued to do nothing. We ordered our food and I wanted a pint of Pedigree as it is a Marstons pub but there was none on, there was only one bitter on which was not one I liked so I had to have a lager instead, I asked the barman if there was a problem getting Pedigree as I had the same situation at a pub in Kent at the weekend but he said no theres no shortage it just takes 72 hours to settle, maybe they need to have more than one barrel setting at a time to cover the setling period. Anyway enough of my rant on the service and beer availability. The food was actually very good, the desrt we had to wait much longer for than we would have liked though. If they had got their act sorted out this could have been a 5 star review instead of a 3 star.

Service was great, food was delicious and we didn't wait long at all. Great amount of variety on the menu and very decently priced

Had an amazing meal for a family of five , we all eat something different so it’s a bit of a pain , but the chef Victoria Did not disappoint all the different meals come out piping hot , Nice generous portions with a good price tag Would 100% recommend and will be back again soon

Lovely food and service, thoroughly enjoyed the Philly cheese steak! Really nice atmosphere will definitely be back.

Amazing food! Lovely staff ⭐️⭐️⭐️⭐️⭐️ Great service with excellent recommendations! The chips are to die for 🍟

Nice ambiance. Really friendly staff. Good value for money. Would recommend for a quick business lunch :)

Came in for a quick bite to eat on a busy day for us, service by bar person (name unknown) and waitress Danielle was prompt, food was solicitous and hot. Perfect for a quick bite to eat.

Marstons who incidentally own the pub make some great real ales yet only one was on offer, why? For my second pint i bought a pint of lager and a bag of crisps, it set me back £7.20. Outrageous! I won't visit again.

Visited for a family meal too celebrate my granddaughters birthday.I would like to thank all the staff for great service.All meals arrived at near enough the same time,good quality,decent portions and hot.A memorable visit and once again,thanks to all involved.

We accidentally ordered a burger with bacon in it today and had to return it as a member of our party is a Muslim and does not eat bacon. Azura and Josh dealt with us in such a professional and friendly manner replacing the burger with a fresh one without the bacon and no quibbles. The food was good and the attitude of the staff concerned was excellent and we definitely will be returning in the future. Thanks for not making us feel bad about our mistake.

Came for the first time to the Only Fools quiz in September. Whilst the quiz layout and some questions were a bit odd, the overall night was really enjoyable. All staff and quiz master were great, beer was lovely and the gourmet chicken burger was...

Ok, so this place has much improved from when it used to be The Old Pottery Kiln (at least you get edible food now). I really wasn’t fussed on trying it, as in my view, simply changing a name is akin to Windscale to Sellafield....

We had a lovely meal this evening. The food was lovely and the service was great. Azura was very attentive and managed my odd food requests with no trouble at all. She even personally wrote a happy birthday message for my daughter. A very enjoyable...

Meet a friend here regularly. Service is good and cost of both foods and drinks is very reasonable.

Really nice place and very good food. Azura was very helpful! I will be back regularly with my football friends.

When here for Sunday lunch as we week two weeks ago and it was very good. We go to the Saxon Arms in Witham at least twice a week. Good service and good food. I can recommend it.

Upon arrival I was greeted by the lovely, courteous staff (specifically Sienna, Anastasia, Azura and Jen). In general, all of the food tasted amazing. Our kind waitresses Niamh and Sienna were very attentive throughout. Highly recommend visiting.

Brilliant sevice, especially Azura. Would recommend food and drink here. the chicken sharer was divine up the valley

Azura was a delight, she catered to all needs of valley green united and made it an extremely pleasurable experience. Up the valley

No better than the Pottery Kiln. They never get this place right. Packet food and the drinks are a rip off. You wouldn’t choose to go here for a nice evening out. Always end up driving past and going to the Duke of Wellington in...

Not impressed by the attitude of one of your staff. Its not the first time this has happened. You are going to lose customers at this rate and previously lost a booking of 20 people due to the lack of customer service. Seriously has he/she...

We are a group of friends who meet every month. The Saxon Arms is great for a get together, the food and service is always excellent. Azura was very helpful and went the extra mile when we muddled our coffee order. We have booked again...

My father and I popped in for lunch today. We was greeted by Azura who was very welcoming and professional. Great service from the minute we walked in and until we left. 🍻

Warning look at the bill over charged on drinks when I told the young lady on till she argued with me until I proved it was a over charge . Rude and unworldly staff avoid better pubs near by ..

Had a great night of poker staff as always where amazing friendly and welcoming every welcome to the redtoon poker leauge

I have now been to the Saxon arms 4 times now for meals, I can honestly say we have always had good service, helpful and attentive and very good meals. I also commend them on their allergies concerns and an allergy menu.

Booked a table here on Bank Holiday Monday to have a meal and catch up with friends and had a lovely time. The menu is very good, with so many of my favourite dishes to choose from. We all ordered something different from the menu...

Great selection of drinks. Always greeted with a friendly face from happy and polite staff. Glad this is my local pub!!

Decent prices for a pint, never overcharging and very welcoming staff at this pub.

Cowboy burger was fantastic. Staff was very helpful.

Staff were great. Food was amazing. Presentation was outstanding. Came out quick and pipping hot. Would recommend the cowboy burger.

Lovely setting very friendly attentive staff...however the food lets it down ...worst jacket potato ever, small, cold and barely any filling ..veggie curry must be from same supplier as Wetherspoons ..but double the price and no Nann bread ! Wont be going back.

Had been befor it changed name, but this visit was a big improvement, food better cleanliness much better unlike previous visit we will be going back, big screen under pergolas in garden so great for sport now weather getting better

Food here was great and the venue its self is very nice. The service we got from Marie was 1st class

Good food, great choice from menu, plenty of veggie/vegan options lovely clean place, cheerful waitress Chloe

Have been back here a lot since the referb!! Now there is a seperate area for the sports fans and family dining which is great. The food is amazing and came out quickly, which is needed when you have children 🤣 The staff are all...

Second time I visited since the refurb. On our first visit it was explained customers now order at the bar and food would be brought to our table, which we accepted although the queue to order was a while. The food was delicious and staff...

Looked like a new pub told had a refurb no so long ago, clean tidy very family friendly place and good selection on the menu. Recommend the ultimate beef burger and good pint of morreti. Kids menu was OK no issues food came out quick....

We have been here for lots of family meals and quiz nights. Great atmosphere, friendly staff and lovely food. A few things are out of stock at the moment but the new menu comes out next week. It’s not the fault of the staff, it’s...

This was the first time we’d visited since the pub was taken over,It was very busy, we’d booked a table & when I went to order I was told there would be about an hour’s wait for the food. As we were already there we...

Good standard menu at a reasonable price. Quick service. Well spaced tables in the quieter part of the pub

Went in for something to eat. Didn’t expect customers dogs sniffing and jumping up at me at the bar. The fact dogs are in an eating establishment is beyond me. Some places keep dog areas separate to eating areas, which works. I don’t expect dogs...

I booked a table for 15 as a family birthday celebration.. We arrived everything was ready for us.. The service was great, ordering the food was easy, everything came out together for each course. The Sunday roast was delicious. Highly recommended. There was a really...

The place is what it is. This was a new years lunch with the family. Initially they tried to place us on a table for 4 when there were 5 plus a high chair but after a brief conversation this was resolved. The atmosphere was...

Overall much improved since refurb, food was good quality ,hot, tasty, and quite quick from ordering. Initial first choice of baguettes were not available, nor was crumble for dessert. Choice of food on menus seemed good. Staff were polite and friendly especially the young man...

Impressed with the refurb. Food ok but visit spoiled because air con on too cold to remove coats. Toilets closed only disabled available. Overall disappointed.

We held My husbands wake here on Monday. I have nothing but praise for how our afternoon/evening went. All staff were very helpful and accommodating, before and on the day. Pictures I had taken up the day before had been put up by staff exactly...

Friendly staff, great food, varied menu, clean premises including toilets. Happy to adapt dishes to suit special diets

Tried this for the first time and would definitely return. The menu selection is great and the staff are friendly. Didnt wait even 10 mins for our 3 meals on a busy evening, and saw some other meals come out which looked really nice to...

Entered the pub at 3.45 on 04/09/2022, booked a table for 4 asking at the time do they do a traditional Sunday roast, yes we do, was the answer. We were seated and ordered but were told they had run out of Roasts, that is...

Lovely food and great service from Azura very welcoming and all the staff made it a great experience will be back again in the future

Lovely food and friendly staff. The menu is a nice mixture of old classics and some interesting new dishes, so all tastes are covered.

Very pleasant meal st the pottery kiln today, staff very friendly, food very tasty and good service by our server Blake. Very well mannered and happy to help. Will definitely be back

Very nice lunch, husband had a curry I had hunters chicken. Chicken in both meals lovely and tender just the right amount of cheese on the Hunter's chicken.

Booked a table for 7 of us as two for one deal was on..couldn't book online or automated service as it only allowed 6 or less, so had to call restaurant..confirmed 2 for 1 deal was on too. Now, young bar staff didn't know what...

Visited this restaurant yesterday evening for the first time Good value food with a nice friendly atmosphere Looked after very well by our waitress Azura. Great service with a smile!

Great atmosphere, friendly staff and perfect pints. Very clean well run pub, highly recommend. 5 stars.

Attended recently with Family for a booked event Breakfast with Belle. What a fantastic event incredibly well organised with super friendly staff. Took my grandchildren along who thoroughly enjoyed the whole experience. They don't have the greatest of attention spans but we're completely mesmerised and...

Visited last week and food was cooked perfectly which was delighted. Service was excellent and special thanks to Azura for the exceptional service, can’t fault her attention to detail and general attitude a pleasure to deal with Had some steaks both cooked exactly as requested...

Truly great service and food was perfect. First visit and will visit again. Great manager and attentive staff

Its very hit & miss eating here and this time was another miss. Starters of mushrooms and prawn cocktail were fine. Mains of cod & chips and 8oz rump were terrible, cod was hot one end and cold the other, steak was asked to bhe...

6 of us attended for family day and the beef was hard, rubbery and not fresh. The Yorkshire pudding was salty and stuffing balls was rock solid that it broke a tooth! Will definitely not be visiting again

Lovely atmosphere lovely staff friendly people. Had such a lovely day our lunch was really nice we even had dessert. Would recommend to everyone

azura was very friendly and accommodating, was very good service, every time we come here she is very welcoming.

Four of us dined here for the first time and the food was exceptional value for money and our server tended to every need and regularly checked in to make sure the food was ok and that we were adequately topped up with drinks. Very...

Came in with my family looking forward to a nice sunday dinner, To be told at 6.30 that they had none of the seasonal vegetables left.. (Odd I know!) I then opted for the burger option and was brought what could only be described as...

Larissa was absolutely fantastic and gave the best service ever. I would strongly recommend anyone going to Pottery Kiln the foods great and atmosphere even better. Larrissa is a true asset to the staff there and I cannot thank her enough. Would definitely return and...

We just had my mother's 84th birthday celebration here. There were 9 of us and we just don't think it could have been better. The food was delicious and portions were generous. They catered for two special diets (gluten-free and nut allergic) with no fuss...

Good afternoon, we had a little family get together on Saturday evening for my 50th, I just wanted to say a big thankyou to everyone who was working that night. We had a great time, the bar staff were patient and very helpful, it all...

Well, even though this had mixed reviews I thought I’d give it the benefit of the doubt - I wish I hadn’t, possibly the worst “service” I have ever received, absolutely shocking! I booked a table for myself on Easter Sunday, I did the walk...

After reading the reviews I was unsure but we went tonight and had the best time and delicious food,the staff were very friendly and polite , the place was very clean , so don’t always believe negative reviews you always get some bored Karen moaning...

Lovely place, staff very kind and welcoming, delicious food, highly recommend wether you want to eat or just chat with the friendly bar staff and have a drink

My friends and I have visited here a lot and previously we have had a lovely time with lovely food and excellent service. Unfortunately on our last visit the food was still very nice with generous servings and great value for money. However, we were...

Fancy a midday meal on a Thursday, no fish and no pies on the menu. No other options suggested or apology given. Tilla massla good flavour the last fish and chips at 1220 was fine but chips needed more cooking.

Waitresses are really good and attentive. The food is absolutely shocking £18.80 for a Sunday roast that’s was rough. Crispy potatoes the menu says I had to ask for a steak knife as they was like rubber. 2/3rds of the plate was veg which isn’t...

Great place to come after work with friends, always got BOGOF on the meals and good food. Quiz night is entertaining if it’s on. The staff are all brilliant, would definitely recommend.

Very Friendly waitresses, food is amazing. Fast service. Highly recommended. Going to be my regular from now on.

Gemma is a fantastic supervisor and have a lovely bunch of crew working for her. Highly recommended to visit!

Lunch today was lovely, tasty well cooked food and served by friendly staff, really pleased with service overall since taken over! Can’t remember the ladies name who served us but you were amazing so Thankyou! Deffo be back again and again, events you have planned...

Our waitress Paige was a great service, food was great big meals, I had a lovely time with my partner, will come again!

Larissa served us today, very polite, hard working and a confident young lady,well done and lovely food. Thank you Larissa

Wicked service looked after exceedingly well by Conor and Paige made my first day incredible 10/10 service will be back soon