The Old Mill Cafe & Farm Shop in Carmarthenshire

The staff are friendly and welcoming. Food was average at best. Myself and my partner had steak, we ordered sauces to accompany the steak however they did not arrive with the meals. When I went to ask as no one had come back to the table they hadn’t even cooked the sauces so we were half way through our meals before they arrived. When they did arrive they were very watery and tasteless…I assume as they’d been rushed to be made. They did apologise and took the cost of the sauces off the bill. I asked for my steak to be cooked medium and it came well done. I hardly ate any of it and when they asked how food was I said the steak wasn’t very nice and overcooked however didn’t receive any apology or offer of a refund it was shrug of the shoulders and that was it. I did find that the young girl serving our food and drinks leaned over me constantly, once tipping a drink all over my arm. There were no restrictions for her to walk around the table but she still constantly did it. This doesn’t bother me normally but it was every time a drink came or she served food…..don’t be lazy just walk 5 steps around the other side of the table. We went on a Saturday night and booked a late sitting, by 21.30 they had brought us the bill (which we hadn’t asked for) and by 22.00hrs they cleared all our glasses away and then they turned the lights off in the room as I assume a hint for us to leave. This was exactly the same as last time we attended over a year ago it feels like you’re forced out when it would be nice to sit and have a few drinks after food. We waited a year since attending last due to the situation at the end of the night, on that occasion the food was actually really nice. On attending recently the food had gone downhill too so we won’t be returning. There are much nicer restaurants close by where the food is much nicer and the staff don’t make you feel like you have to leave early on a Saturday night.

Food and service was good . Unfortunately it was so cold in there we all kept our coats on. Told its always cold nothing they could do . Need to invest in some heTing big time

We had a delicious meal from the lunch menu which is great value. One of the best salads I've had in a long time and made extra delicious with the garlic bread from the starter menu. My daughter loved her food from the child's menu which was great value. Glad we booked as it was busy but all the staff were working hard and so accommodating. We will definitely return! Highly recommended.

Customer Service in here is absolutely disgusting and the workers attitudes are absolutely appalling! Ordered a boneless bucket at the till with a woman and she put the whole order through completely wrong, when the food came I told them it was wrong and if they could change it their reply was “no that’s what’s on your order ticket” absolutely no help and food was also disgusting! Do not recommend at all and staff need to have some customer service training.