The Observatory in Blaby

The staff are friendly and welcoming, the food we had was very nice. Would recommend the ribs and chicken.

It's my 3rd visit now since discovering last month. Great food and service.

I and friends go for breakfast once a week also on occasions with family, venue great for those with disabilities easy access and egress. Wide range of items for breakfast , produce to a good standard. Service first class. Staff supportive and welcoming, even with requests for certain food . Place is great. Suggest booking as it can be busy on occasions. Would recommend for all ages. They even make all ages special and value the experience. Tried local venues in the area not a patch on this. Parking is good , but remember to log reg number on arrival.

Tried to walk in without booking but was full Danny soon checked the seating arrangements and made space for us as a family to get in. Fabulous service as always.

Top service from Benjamin. Nice place, great staff.

Staff are friendly, and soundings are good. Food is average in quality.

Best value for money breakfast, staff very welcoming and can’t do enough to help. And kids eat free what’s not to like

Exceptional food and service, Danny made sure we were seated and gave top quality service, thankyou

We stayed at Primeir Inn and had breakfast at the Beefeater. Danny and the rest of the staff were nice and friendly. Well organised and good service. The food variety and quality were very good.

Great food, love the breakfast! Big thanks to Danny

Delicious food, I loved the fireplace! Thanks.

We went for a family meal the other day. Warm atmosphere, delicious food and excellent service. The manager went the extra mile so we could have a marvelous experience. Would strongly recommend this place. Definitely we be back!

Had breakfast while staying at Premier Inn, very friendly and welcoming staff. Some fresh fruit, warm pastries and good cooked breakfast

What a dreadful place. I recently came here for an evening meal and breakfast and I have to say it was awful! Evening meal The incompetent, rude and quite frankly strange staff member captured in my photos where a shirt and jeans (dressed like he was going to pub with mates instead of working) I score him a 0 stars. The brunette girls were holding him up. No doubt he was the manager, he couldn’t manage himself. The food was ok. Breakfast Again staff had no customer service skills. The girl with blue hair was rude and unprofessional. Breakfast was the worst. That silly girl with blue hair is very unprofessional. I do not recommend.

Visited on Sunday April 7th for a drink, as with our previous visit a week or so before, staffing the bar area seems to be at the bottom of their priorities, previously we had to visit the restaurant to ask to be served, this time after waiting for minutes, we left

Great meal and had surf and turf. Manager was great and honoured our discount code too! 👍

Can not believe how bad the service is. Just don’t get the service you need . Food as bad . Nothing nice to say about it

Food was amazing, service from Ben S was exceptional. Couldn’t fault anything. Highly recommend

We had lunch here today,greated by friendly staff,served quickly by a lovely waitress,everything looked and tasted perfect,lovely atmospher,lovely experience,we'llreturn.

Been here a few times and had no problems. Went for a Easter roast, served by the manager. We ordered 2 lots of UNLIMITED potatoes, we were served 6 roasties on a plate. We kindly asked for some more as we had eaten them. The manager became very defensive and refused, stating that was all we were entitled to. Whatever, carried on with the meal. She then came back and gave some potatoes which we thanked for. I asked why on the menu it says unlimited as I was confused, she then patronised me and pretended I was being absurd and offensive. I really didn't care at the end of the day but she made it into a huge thing and I felt very uncomfortable and confrontated when I tried to be as polite as I could. The menu is clearly very misleading, don't dare question them!!!

Went for a Sunday lunch, sounded lovely on the menu, what arrived on the plate was very disappointing. Firstly let's just say the staff member who served the table was excellent, the issue was the food, bullet dry peas, soggy carrots, all 5 slices of them, 3 tiny pieces of potatoes amounting to less than 1 third of a baking potatoe, 3 dried small slices of parsnip, 1 cold brittle Yorkshire pudding, and 5 tiny slices of fatty lamb rump which varied in texture and temperature. The red wine gravy was a dry as an AA meeting. Had been a while since we had eaten at this establishment and I was surprised that the carpark was so empty when we arrived, the restaurant also seemed less busy than I remember. Sunday lunches are a competitive market, lots of choice, I shall be choosing elsewhere in future.

Excellent food and service. The staff work hard to make sure you are enjoying yourself. The Duty Manager even stopped clearing tables so he could make us coffee when the bar was supposed to be closed. What a gent!

Rude obnoxious staff avoid. Ran out of everything when we arrived at 10.30am on Sunday for breakfast. Plates, cutlery, no glasses. Dirty plates and dirty tables everywhere. Got shouted at by extremely rude waitress for getting a spoon out of the supposedly "staff only" area even though there were no signs stating this. If they had replenished the spoons I wouldn't have to get my own! Waitresses were arguing with each other in front of me too. Extremely unprofessional. Would never go back. AVOID.

We had dinner and drinks here and breakfast as we were staying at the Premier Inn next door. Food was excellent both dinner and breakfast, piping hot and tasty which seems to be rarity these days in most pub restaurants. The service was exceptional. Ben the bartender was tentative and very good with drink recommendations. We will be visiting again.

Nice place but could do with more staff as waiting times not ideal but our waiter was a great young man. Food is what you expect

50/50 on food depends on the items you pick. Steak and gammon are really good, but the classic chicken burger was a let down. Good pint selection.

Standard Beefeater based on a couple of visits. Not spectacular but not bad either. Menu as you expect. Service ok but not spectacular. Worth a visit.

Great tasting food with plenty of choice from what you'd expect at a steak and grill restaurant. Service was a little stretched when we were there, but additional staff seemed to start shift as we were leaving around 7 PM.

Beautiful food and great service

Great food amazing atmosphere and lovely staff just remember to book a table as you won't get one

Went to the observatory for a breakfast. The service was first class. The coffee machine had stopped working due to the milk being empty, before I could call for some one to fix it the front of house guy had noticed and was there with the milk ready to refill the machine. The food Is good quality and first class and plenty of it. Friendly professional staff with plenty of parking. They also remind you to put your car reg number in the machine so you don't get a fine.

First class meal, service excellent, no need to book. Use every week , friendly staff

Busy place, haven't been for since 2019 and although not much had changed inside the food was good, service was good too. Obviously the steak just tasted right, despite this the first visit in years I'm sure we're going to be back sooner..

*So update after tonights service, this is our local eatery and we normally sing their praises, Until tonight, forgot one of our meals so we waited, they put the rest of the food under the heat lamp which dried the food out and warmed the coleslaw - till they were all ready and then the server had an attitude about it, not impressed other than that normally Fantastic place to eat, quality food at reasonable prices! But for me its usually the staff, nothing is too much trouble and they a super freindly.

Average. Very average. Steak was ok. Service very intrusive.

Booked here for a birthday meal and it was awful. Ordered drinks, ate starters and main courses were delivered before our drinks arrived. Had to chase drinks twice. Eventually 1hr 20 mins later drinks came. I had the chicken melt which was like a childs portion, chips were cold and they forgot the salad which I had to chase. Other people's chips were cold and the 2 steaks ordered were cooked wrong. Food & Service was awful, I expected better on a Fri night. Didnt send food back as didnt want to wait a long time again. Clearly not enough staff either. We were given the drinks on the house but I won't be going back here.

Very quiet at 4pm., food fine, service a bit slow, guessing staff didn't start shift till 5.

Consistently good, been visiting for year

Please don't waste your money going here. Drinks took 1 hour 20 mins to arrive. Food was cold and poorly presented, steak and ale pie burnt, wilting salad. We were compensated for the drinks and the staff are doing their best but it's a total shambles. Food significantly overpriced for the quality.

Great service by Danny today. He has made that place great again. Perfect customer service, friendly and personable. I would definitely recommend this place. Thank you.

Service was brill just a little slow with the drinks , food was nice had to send my medium rare steak back to be cooked as i asked for well done but wasn't really a problem didn't have to wait long for it to come back will definitely go there again

Lovely Breakfast as usual and very good service from Dan He's a Credit to you will be back again soon.

The food was great, the manager Lauren was lovely, we had a good night.

Great service food was nice manager Lauren was nice and friendly will definitely be going back

Excellent service brilliant server it was Sophie food could not fault it 😀 👌 👍

Grilled Prawn skewer tonight 👎sorry service from Javi was excellent 👍

Came here for food with the missus, food was great and the manager Lauren was great and very friendly. Our server Lilly was friendly and knew the menu very well and was incredibly polite.

As a regular great place to come, have really got know the staff. The restaurant manager Lauren is great and very friendly and always makes an effort to say hello and have a chat!

The bar staff are great. Great place to come as a regular

Ben was amazing and so polite.his service is outstanding.nothing was trouble for him

This was the most shocking experience of food service and cost ...I would never recommend

Great food and service.clean place and Anna is credit to you establishment..friendly staffs always welcoming

Always been great here to celebrating my birthday.lpvy music and team always happy to work and help

Nice place clean friendly staff

Anna that has been there years always helpful ,I work in customer services,lovely lady ,very help full

Xmas team meal Steak was cooked correctly I use the venue for meetings every Thursday and the breakfast is brilliant Staff are great and friendly

Lovely place to eat, great meals. Everyone is really nice

Nice large area, solid food and great service!

Very good food. Plenty to choose from. Fresh food brought out regularly. Towards end of service there was no eggs mike the chef reopened the kitchen to make myself and my friend fresh eggs.

Mike the chef was fantastic, plenty of food and made fresh for us even though it was nearly time to close, great service!

Danny who served us was excellent. Good food and good value

Lovely new year's day meal with the family, thank you Lily for a fantastic service and being so attentive

Great meat - great service - great night. Special thanks to Daniel, Alain and Lauren

Lauren was a lovely hostess, ensuring we were comfortable and regularly checking in. We only had nibbles but they were still lovely! Nice one team & Lauren … Thank you!

Fantastic breakfast and service from all the staff, big thanks to Danny for looking after us. Will definetly be back

A very pleasurable boxing day meal. Thanks guys.

Very great staff. Everyone very friendly

1st Time coming here, Lovely atmosphere Friendly and welcoming. Food was Great.

Absolutely shocking service lost track of the times was told no food, then went to the restaurant was told no table for over 3 hours when the place was nearly empty, complained to the Premier Inn staff were I was staying and of course they were exceptional as usual and as if by magic there was a table straight away 🤔 I ve had dealings with 2 ladies at this establishment and both have not been very professional or helpful and the local customers told me it's the norm with the ladies in question, which is a shame as next door at the Premier Inn it's totally opposite can't do enough for you and make your experience a good one thing is the 2 come hand in hand and as much as I like the staff at the Premier inn I'll be telling my company to look elsewhere for accommodation and food, wake up whitbread breweys your pubs are killing your whole package experience

Boxing Day meal - best roast taties I’ve had in years!

We dine here quite often so decided to have Xmas dinner here on Xmas day, really disappointed, came in to a great atmosphere downstairs and got put upstairs where there was no atmosphere whatsoever, starter was poor, veg on the main was undercooked and got served the wrong dessert. All I kept looking at was dirty pots piling up in front of us on a table near to the stairs! Such a shame really because we’ve never had a complaint about this place

Very noisy and very drunk customers, music too loud, tasteless and flavourless food, poor quality, expensive for cantine food but great service.

Terrible experience. Very efficient waitress but brought wrong starter she wrote nothing down but she soon remedid It.main came That was fine Then it went down hill our waitress went and New one came was talking near the till to a young man for over 20 mins we had the Xmas fayre there was about 10 people in I stood and waved she put her hand up but carried on talking so I went over after 8 mins and said we wanted our desserts and drinks we've waited almost 30 mins she said previ+ous Waitress had said everyone was eating I said not 4 half an hour so ordered cheese and biscuits and drinks After 15 mins I went to her and cancelled them and paid.no apologise bad experience last week went to forest park table to table Wonderful meal and service Shall stick with them in fortune.

Could've done with more custard on the Christmas pud!

Visited for lunch today and had a good experience, fabulous cocktails and attentive, polite service. Would recommend. Sophie H our server was very friendly and provided an excellent service. Thank you!

The lad serving behind the bar gave excellent customer service when we came for our work do, the lady with glasses (browny/blonde hair and a ponytail) who was also in the bar area swore at him because there wasn't enough cutlery. There's no job worth being sworn at by a colleague. I was across from the bar waiting for a lift, he was doing a good job and being polite with every customer where as this person he was working with is a different story (Fri 8th December 2023)

Waited nearly 2 hours for food last night 25/11/23,the staff seemed absolutely miserable & stressed out ,table was booked for seven,actually got food at 8.50

I found the bar man rude and the waiter was very rude. After spending over £300, the waiter was asking for a tip several times. The atmosphere wasn't that good either. I won't be eating or drinking there again.

Good food and great staff made this an enjoyable visit.

Had the best steak I have had in quite some time. Service very good even though it was busy. Thankyou.

Staff couldn't be more helpful food was lovely...just missing beef dripping gravy on menu to compliment steaks tomato base isn't the same all round great place

I have visited beefeater observartory many times and had a great experience however, my wife and I decided to go for breakfast midweek with a dissapointing outcome. The hot food wasn't fresh or warm, coffee was below par and the bread was stale. I appreciate that midweek is quieter than the weekend rush however food standards should never slip. Maybe opt for a cook to order approach for midweek to ensure the food standards are sustained at an exceptional level.

Service is very poor, takes to long to get served. Avoid.

Love this place, good is always lovely.

Came here for the buffet English breakfast, they had cereals, yogurt, toast machine, coffee machine and the help yourself buffet to English breakfast. Food was nice however upon the booking there is no mention of how long you get to eat, on arrival we are only allowed 45 mins!!! The time you got what you want that's 30mins left. It should be extended to 1hr30 at a minimum! Of course I know why it ain't. And you to update the website, not just when the booking is, but how long your time slot is, use something like DesignMyNight just as a suggestion.

Couldn't fault it. Sunday lunch was delicious.

Really good beefeater and the server was awesome!

I came here with my daughter as a birthday present. The place was stunning, very well looked after. We had a young smart lad with curly hair, I think his name was Brendon. He looked after us really well, gave us some suggestions, made us some amazing cocktails. Food was just amazing. I had the Chicken and pork ribs as recommend by Brendon. My daughter had a sirloin steak. Food was very quick and was done spot on. Would defo recommend coming here.

I had a table here last Sunday with my wife and the place was amazing. Our waiter Brandon was very nice, polite and very cheeky in a good way aha... The food was amazing so complements to the chief and will be going again soon.

What has happened to this place? Popped in for a few drinks Friday early doors and the place was dead. Staff didn't seem interested and the bar was wet and empty glasses on tables with 3 staff stood around. Ordered cocktails to be told first of all some not available due to running out of spirits and then the one that was made was just served into a glass even though the menu said shaken. When asked if it could be made properly all I got was attitude saying the sheet doesn't say shaken (even though the menu did!). Very off putting that the staff were also chewing gum quite aggressively as well. Such a shame as it used to be good for food and drink

The surroundings were nice and the staff extremely friendly, unfortunately the food was less impressive. Sunday Roasts weren't very hot to begin with so they didn't stay warm for long. Vegetables were rather hard and the Yorkshire puddings inedible. Quite a few basic ingredients were also unavailable.

The food is always good and the staff are helpful. We went for breakfast and was seated in a roomy booth. Unlimited coffee and tea available. The breakfast is available in both hot and cold forms with a cooked breakfast and continental on offer. The only I would say is they should have additional coffee machine as one is not enough and they should also have more than one toaster.

We are regular customers at the observatory but after our last meal and the poor customer service we have had we will definitely not going back. We had 3 steak meals that weren’t cooked to how we wanted. And we had 1 fish and chips but the bit of fish that was in it was grey.we had a waitress who acted like she didn’t even want to be there and when we complained you have a manager who wasn’t interested. It was a Total waste of money.

Some of the worst food I've ever been served. Steak was well done when asked for medium. Triple cooked chips where barely cooked once. Blue cheese sauce tasted like salad cream. Hands down worst ever.

Lovely place, great garden area. The chap serving behind the bar (Connor) was exceptional, friendly, polite and professional. The food took a while, a good 40 minutes to arrive, which is fine, these things do take time when busy. The steak, however, was a huge let down. Everything was cold, including the steak, mushroom, tomato, fries and peppercorn sauce. I’m at a loss for words. Huge disappointment. In this day and age, getting the basics right shouldn’t be difficult.

Really nice place, decent selection of drinks, food was appalling! Can't believe they've the cheek to charge 20 pounds for the appalling standard of steak delivered! Was cooked really well, but quality of the steak was pretty average, the rocket was really sad and depressing, the promised mushroom was more than rubbish, and the sauce they'd charged an additional 3 pounds for, was an appalling half a tiny pot! Disgraceful!!! Wouldn't bother going here for a meal! Real shame, it's a stunning place with so much potential, they just need to employ a decent chef!

Good but not all that amazing. Decent service & beer, typical fresh frozen generic chain pub food

Had a fabulous night for my birthday. All of the staff were great but especially out waitress Lauren!! She was friendly and funny and made the experience great. Nothing was too much trouble and bought out my birthday cake much to my surprise. A fantastic night !!!!

Excellent breakfast value for families.

Been here for the last three weeks on Sunday at 6pm while staying next door at Premier Inn. However this week was very different, service was very slow although not as busy as previous two weeks, every week we have been sat near kitchen/service point, near screwed on bull, but for some reason this week kitchen staff were very loud and unprofessional, with a lot of shouting with one person shouting hot for it to be repeated with a lot of laughing, one waitress I heard shush them as it was getting louder, but then the servers were laughing at them, that behaviour is fine if your behind a door out of earshot, this loud behaviour was constant from our main course to pay in bill,it made for quite a oppressive atmosphere, had i been seated at the other end of the restaurant it wouldn't have bothered me, the previous two weeks we had male waiters informative, also asking if we wanted skinny or normal fries, this wasn't offered on this visit, also our drinks were finished by end of starter, but we're never asked if we would like another one. Hence we will not be returning, we will now stay at another local Premier and eat elsewhere shame,but your staff on Sunday evening didn't think about your customers experience. And by reading my reviews you will see I don't use this platform to moan, but strive to leave fair reviews, thank you for your past custom. Especially the guy with tattoos and rings,brilliant service when he's on. And the guy last week who actually took the time to tell us his shift was finishing (dark hair 20s),