The Oak Y Dderwen in Wrexham

Old haunt on the Wrexham pub circuit run by craft union. Was busy with after work early afternoon crowd on a Monday afternoon when I popped in. Sone funny characters in there. No real ale but Guinness was fine. Pool table. 🎱

I'm going to be honest, I'm baffled by the positive reviews? We called in on our way back from Erddig Parkrun for breakfast after a recommendation. There were 3 tables of 4 to a table of us. We were shouted at that "we should have pre-ordered". We weren't aware, so apologies, but in our defence, nowhere is it stated that pre-orders should be made? We didn't expect our food to be arriving all at the same time, as in the 12 of us, but we could reasonably expect it to arrive a table at a time? If you're providing tables and chairs to accommodate around 24-28 people, surely you should be able to serve them? We asked for oat milk - I have a lactose intolerance. Not available. I had almond but if you had a nut allergy too, this would be impossible. We all got our drinks haphazardly - mine was lukewarm. I didn't complain because I couldn't be bothered after all of the chaos of drinks not being delivered table by table. Out of our party of 12, 3 of us hadn't got our orders an hour and a half after ordering. One lady, who is Dairy intolerant also, was given a "vegan breakfast" with eggs on it. She had to send it back and point out that the menu said 2 hash browns and toast - she'd received no toast and 1 hash brown. When her toast arrived, it had butter on it. She had to send it back. We had to request a refund as my food hadn't arrived and I had to get going. Lovely surroundings, chaos in service and food delivery. Sorry but giving Dairy free people Dairy is not good; neither is not serving people within 90 minutes.

Dirty tables, food on the floor and looked like there was just one member of staff trying to do everything (I actually felt sorry for him)

Great staff, had a fish a chips recently, one of the best I've ever had from there.

Bought two custard slices and a chocolate eclair from their van and i was highly disappointed. The slices were considerably smaller than recent purchases and had a slither of custard. The bag they were in was so light in weight i had to check which bag had the eclair. I have bought sandwiches in the past and they have had hardly any filling which is shocking bearing in mind they are so expensive. I will never purchase from this company ever again which will be their loss as there are times i spend quite a lot in a week. Appreciate cost of living increases but if you are going to charge unreasonably high prices for your products please ensure your product matches the price increase and quality you should be providing.