Gerrards (North Wales) Ltd in Wrexham

I'm going to be honest, I'm baffled by the positive reviews? We called in on our way back from Erddig Parkrun for breakfast after a recommendation. There were 3 tables of 4 to a table of us. We were shouted at that "we should have pre-ordered". We weren't aware, so apologies, but in our defence, nowhere is it stated that pre-orders should be made? We didn't expect our food to be arriving all at the same time, as in the 12 of us, but we could reasonably expect it to arrive a table at a time? If you're providing tables and chairs to accommodate around 24-28 people, surely you should be able to serve them? We asked for oat milk - I have a lactose intolerance. Not available. I had almond but if you had a nut allergy too, this would be impossible. We all got our drinks haphazardly - mine was lukewarm. I didn't complain because I couldn't be bothered after all of the chaos of drinks not being delivered table by table. Out of our party of 12, 3 of us hadn't got our orders an hour and a half after ordering. One lady, who is Dairy intolerant also, was given a "vegan breakfast" with eggs on it. She had to send it back and point out that the menu said 2 hash browns and toast - she'd received no toast and 1 hash brown. When her toast arrived, it had butter on it. She had to send it back. We had to request a refund as my food hadn't arrived and I had to get going. Lovely surroundings, chaos in service and food delivery. Sorry but giving Dairy free people Dairy is not good; neither is not serving people within 90 minutes.

Great atmosphere exelent staff lovely for afternoon drinks

Love this place, I've been quite a few times in the past and i think the food is always great, just like home cooked with a great selection of really good quality meats, the staff are really helpful and there are traditional ales behind the bar, (not sure how often they change there guest ales), they have an xmas menu out at the moment so I may be making another visit 😋

I ordered my food which didn't turn up even though they had charged me for it, when I called them up they hung up on me. Very disappointed

Lovely fish and chips only problem disabled people can't get in shop due to high step and no handrail.