The Northgate in St Edmundsbury

Room looks magnificent, bed comfortable. But there's no water in the bathroom, hot or cold, there's no answer on the telephone when you call to ask them to sort it out, and there's no response to email. So disappointed that I can hardly begin to put it into words. No idea where I can go for a shower before attending a funeral this afternoon.

Somewhat of a strange experience. It's less hotel, more Air b&b. It's an unmanned former hotel where you collect keys from an external key box and then let yourself come and go without seeing any staff. Fine for me, but this may not suit everyone. Excellent location for the centre of town, good sized, well appointed rooms and a reasonable amount of on site free parking.

There's nothing bad that can be said about the Northgate. Rooms are splendid, luxurious, and everything worked as it ought to, and was spotlessly clean. It's a shame the hotel no longer has its restaurant and bar and staff and reception and all the things that gave the place its terrific reputation in Bury St Edmunds, but alas they are gone. The hotel itself may soon disappear. It is for sale, and the very friendly cleaning lady told us that most of the potential buyers want to convert it to residential. That would be a shame, so stay there whilst you can!

Nice room but unmanned hotel which seemed unusual and a bit costly.

Unmanned beautiful Victorian Hotel in the heart of Bury St.Edmunds. SUCH A SHAME! This was the best boutique hotel in town. No staff to welcome you, no reception, no bar, no restaurant. You get your keys from a lockbox outside the door, code provided the night before via text. As soon as you arrive you can see the sign “ FOR SALE “, parking provided at the back of the Hotel. The room ( I got The Harriet ) still super comfortable, cozy and warm and cleaned. No breakfast BUT kettle & coffee machine provided in the room. Price: 86£ for the night, super cheap considering the time ( 21st December, triple that anywhere else in town ) I really really really hope this wonderful place will go back to its splendour 🧡.

In need of some love and attention.

Needs a bit of maintenance, soft mattress not a winner for me & don't like rain showers but it is a great location for Bury St Eds.

Lovely room with on suite shame no restaurant or bar, pain to go out to source breakfast, very near all shops and amenities.

Awful! Do not stay here. This building is soulless and filthy. After booking you are told there is no member of staff on site. We followed the instructions on how to pick up key etc to find our room hadn’t been made up from previous person. Upon ringing the contact number were told the hotel was full and they were trying to contact the housekeeping team. Too be fair the gentleman was very polite. Miraculously 10 mins later the hotel wasn’t full and they gave us another room. Shower was cold rang again and nothing they could do until the morning. Filthy as you will see from photos. Basically a very unloved building that has no care put into it. Bathroom had two tiny lights that made it too dark to see safely at night, non frosted glass overlooking neighbouring property so couldn’t have blinds open. Housekeeping needs improving, carpets filthy, no attention put into anything in room. This out of commission hotel is just being used as a money maker with minimum input and care. Complete joke of a property.

Great hotel but up for sale so no services. Very good location and spacious rooms

Great room, but no staff and not at all clear what would happen in an emergency. Fend for ourselves, perhaps?

This is an out of commission Hotel. More like an Air b and b. Decor in communal parts is tired. Very little explanation of how things worked in the room. Underfloor heating in bathroom was set at 39degrees on the hottest day of the year. No air con. Fire doors propped open all night even though it’s clearly stated they should be kept shut. External door open all night means lack of security and safety. No staff on site at all. Woke up in the morning to see staff removing bar equipment. Oh also Hotel is up for sale. So not really a boutique hotel as advertised.

What a fabulous dining experience! To celebrate a ‘significant’ Birthday for my wife, I opted for the chefs table at The Northgate - what a wise choice this turned out to be. Greg and his team delivered a faultless selection of courses, just when you thought each individual plate could not get any better…it did, and all delivered in such a calm controlled manner. This was all backed-up by great service from the rest of the team. A heartfelt thank you to you all for making my wife’s Birthday so memorable.

Have not eaten here for a year or so and was so disappointed on my return. There is nowhere near the 'buzz' around the place that there once was. However the main issue seems to be the entire staff all seem to be kids/ students and frankly don't seem to know what they're doing, both in the bar and the restaurant. The food itself was pretty good, albeit a limited menu choice. The staff let the place down and something needs to change if its to get that buzz back. Hope they do as the place was always a great evening out.

So pub 3 . Overall an excellent experience. Service was great from the start and maintained throughout. Our lovely waitress kept the meal flowing without feeling rushed. No long waits . The food was wonderful . The starters were lovely and fresh for a hot summers day and everything served on warm plates. Main course was the roast and they easily passed our regular test of requesting more gravy. The star however were definitely the roast potatoes so hot and crisp we all thought the best we had ever eaten out at a restaurant. Perfect amount of delicious veg. Only mention would again be the pork ( wee are yet to find the perfect roast pork!) it was pork belly so understandably fatty but still very little. We would therefore recommend the beef . A delicious dessert finished the meal off nicely. We will go back to this one so for now the leader board is 1. Northgate 2. Packhorse 3. 3 blackbirds Heading to Saffron Walden next !

Exceptional service and food. Really lovely experience. Staff made us feel very welcome and the food was delicious

We had booked to go to the northgate for a small wedding lunch after we got married at the registry office, there was a group of around 25 of us and we went in to book the table and discuss options. We booked in the table and were then told to email the manager for menu options and further details, we emailed on the 27th of June, I waited a week before calling and following up, they are shut Monday and Tuesday so called on Wednesday and spoke to the manager, was promised an email back that day and nothing. Waited another week and still no communication after another follow up call. Ended up taking our business elsewhere, chesnut group must be doing exceptionally well if that do not actively want to accept business. Very disappointed, would not reccommend.

A fantastic night with stunning food and brilliant choice of wines to accompany each course. The fish course of Plaice was one of the best I have ever tasted. We will definitely be back.

An exquisite evening of fine dining by Greg Young and his staff at the Northgate Chef’s Table … what an extravaganza of a gourmet experience! 6 courses of heavenly procured and cooked food beautifully presented! Recommended - do not eat anything beforehand !! Well done enjoyed every last tidbit!

We were not pleased with a roast beef Sunday dinner. There was three very thin slices of tough beef and a super large Yorkshire pudding. Roast potatoes were so hard, they actually hurt to chew. They also were a chore to cut. Very little gravy, and no offer of more. Condamints were not on table and not offered. The bottle containing water was soiled around the neck. The price was not offering good value. The room was cold and lacked atmosphere. We will not return

This boutique hidden gem set back off the road. Came for mums 80th birthday dinner, what a find. The staff were so welcoming and professional and the food looked exquisite and taste was divine. Loved the decor, amazing place would love to see it at night in the summer all lit up, will defo be back. Thank you so much for a special day.

Delicious New Year's eve lunch! We had the teepee booked, all to ourselves. Warm, cosy and beautifully decorated. Our food was delicious. The chef prepared a lovely endive salad for us, although it wasn't on the menu. Cocktails were amazing. The whole experience was relaxing. Service was fantastic.

We enjoyed the Christmas lunch menu. Excellent selection, delicious food, service impeccable and absolutely wonderful surroundings. We’d booked a while ago and given the current COVID situation I telephoned the day before and asked if we could be moved to the tipi. Nothing was too much trouble. The tipi was snug, cozy and perfect in every way. Staff were exceptional and made a special experience for us.

We had dinner there as a couple, what can I say but fantastic! The food and staff where excellent, could not fault it. Also the location is amazing, will be back for sure. Great place to visit!!!!

Started with nice cocktails in the bar then went through to Chef's Table where we had a Sunday Roast. Maybe I don't order Roast Pork very often but this was simply the best Roast Pork I have ever had, the crackling perfect and the pork thickly cut and succulent. Roast potatoes and veg were excellent and the sticky date pudding was very good as well. The gluten free bread was delicious. Highly recommended.

Ambiance great. Service very attentive. Food superb. Really enjoyed the Rosti Chips and the Mascapone dessert. Duck was tender and succulent.

We had an early evening Sunday roast with our two small children and had a wonderful experience. The food was delicious; the beef was absolutely top notch and quality of food exceptionally high. The service was also exemplary, warm and very efficient. It is a...

Fantastic food served by helpful and friendly staff. We sat outside and there is plenty of space and it felt very Covid secure. The menu seems a littke limited on first inspection but it delivered on taste and presentation . Can’t fault it and we...

Two couples had dinner bed and breakfast. The dinners were substantial and imaginative flavours with good service - we ate outside on a very warm evening but there is plenty of space in doors. Breakfast was exceptional with good choice and more than we could...

Absolutely superb meal almost Michelin star quality. Excellent service, friendly staff made our anniversary treat so special. Can’t recommend this restaurant enough. 10 out of 10 and we are very fussy 😊 thank you for a fantastic evening

After a long awaited first evening out for the first time in a long time I was so super excited to be going out for an evening at the north gate. Beautiful surroundings, beautiful ambiance, beautiful company. Unfortunately that’s where it ended! I could of...

We stayed in the hotel for a night and made the most of dining at the venue too. We enjoyed a starter, main, dessert and cheese board, partly because the food was tasty and because the portions weren't quite as satisfying as they could be....

Fantastic attention to detail with all courses and really interesting menu. Fabulous to find somewhere that does things a little bit differently. Can’t wait to return. COVID measures all good.

This place is joint top in Bury. Really turned itself around in the last two years. The chef is brilliant.

Had a meal under the super large tipi on the rear patio, the staff were really friendly and efficient, and generally the meal was ok (my lamb was a little tough). My big gripe is with the 'discretionary' 10% service charge. I know that you...

Lovley afternoon here today drinking cocktails and watching the world go by, lovley lewis looked after us very well, we will def be back when visiting the area to do the chefs table, great hotel loved the staff

My boyfriend and I stayed for one night on Sunday 19th September in the Harriet room located on the top floor. The hotel is beautiful, the decor is stunning and it’s a very relaxing atmosphere. We’d previously eaten lunch at Northgate the day before and...

The Northgate definitely has the feel of a boutique hotel restaurant. Richly patterned wallpapers, dark furniture and an eclectic variety of light fittings set the stage for an imaginative menu that isn't overpriced, with friendly and efficient service to boot. Social distancing didn't distract from...

We were hosted at the Northgate for an afternoon tea following our wedding last week. From the start the staff were very helpful and supportive in planning our special day. We took over part of the restauraunt and the tables were all immaculate and well...

My partner and i had such an enjoyable meal saturday evening the 22nd Aug. The food and staff and whole atmosphere was perfect. We are heading to the Crown in Stoke by Nayland soon. Hoping that will be the same. Thankyou. We will be booking...

Our first meal out since lockdown and the north gate didn’t disappoint!! We had a taste of east Angus tasting menu. Seven courses with each dish explained to us by head chef!! Cannot recommend highly enough if you love good food! We will be back

Return visit to The Northgate and it was again wonderful. Great service taking into consideration the impact of Covid and felt the arrangements reassured us without being overwhelming. Delicious food , plaice cooked to perfection and chicken schnitzel which was so good. There’s something special in seeing Swiss chard picked freshly from The Northgate’s veg garden and 10 minutes later it’s on your plate adding to the flavours. We enjoyed it very much , thank you.

Visited last night as our 25th anniversary dinner.Delicious food, great wine and a lovely ambiance. The comfy layout is arranged so that there is room between each table. The bar is popular and gets busy so if visiting just for drinks you need to go early.The staff; from arrival, to drinks in the bar, through to the restaurant were fantastic. Great knowledge of the menu, all friendly, very efficient and helpful. I clumsily spilt a glass of wine half way though dinner which the waitress cleared and kindly replaced free of charge, which was unexpected but lovely. They all made a special evening extra enjoyable.We will definitely return!

I would recommend this place to all. A fantastic experience from start to finish. A beautifully designed bar area to start the evening off. We were invited into the Chefs table, which again was a fantastic experience. Really interesting to watch the chefs work together and prepare the dishes you shall be enjoying. Staff were very knowledgable and were able to recommend wine to pair with our selected meal. Would definitely visit again!

We stayed at The Northgate on Sunday night and had dinner in the restaurant.Everything was absolutely faultless from arrival.The room was beautifully furnished and spotless.We both had Sunday roasts which we really enjoyed, cooked to perfection. The wine and cocktails were great too.We were really impressed with the service, the man who welcomed us and looked after us was fantastic and the girls were all really helpful too. We came a few years ago and were really impressed with how much things had changed and improved from then.Thanks for a great stay, we will be back for sure.

We stayed the night with our children in The Templeton and Crofts bedrooms. And we celebrated my husbands birthday with friends at the Chefs Table eating the wonderful Taste of East Anglia menu. The chefs totally satisfied us with an amazing selection of food. We loved every course! Beautifully presented and everything tasted fabulous. The staff were very attentive. So pleased with our evening and definitely want to repeat it. Very comfortable sitting on high chairs at high tables too. I recommend to anyone for a special occasion. Thank you to all the kitchen staff for our beautiful meal. See you again soon I hope!

We selected this restaurant because its reputation for fine dining is becoming renowned. Four of us had booked a table for a Saturday evening. We were politely welcomed, shown to our table and shown the utmost courtesy and attention during the whole of our visit. The meal itself was very well presented, of a high quality and very tasty. The menu had a good selection ranging from meat dishes to fish and vegan selections. It was difficult to make a choice! Altogether it was a very enjoyable dining experience. Prices were higher than we would generally pay for a meal out, but there was no denying the high quality.

We had a great experience here on New Years Eve. Everything ran smoothly, food, service and events. Staff were very friendly and attentive throughout the evening. Food was lovely and all arrived promptly.

This is the second year my husband and I have booked to go to The Northgate for lunch on Boxing Day.We were recommended to book the ‘ChefsTable’ by Michael the manager and I can categorically say that we had a fantastic experience.From the moment we arrived, the customer service and experience was absolutely spot on. The menu choice and quality of the food was amazing.The working kitchen, under the leadership of Greg, was superb and very calm considering how busy they were. Greg served us our food and explained the dishes - such attention to detail (why have you not got a Michelin star?)A special thank you to Michael for making this Boxing Day a memorable experience.Highly recommended - we are surprised at the varying comments, as this is an excellent restaurant to suit all occasions.

We have been to The Northgate for Sunday lunch and also Mothering Sunday which are set lunches - this was our first visit from the a la carte menu. The bar and restaurant have had a fab makeover since we last visited. We took our family and friends last Friday. We had cocktails before dinner which are always impressive! The food was absolutely superb as was the waiter service, so friendly and attentive. Our friends were equally impressed! I would definitely recommend The Northgate.

If you are looking for a nice place for afternoon tea this is not the place for you . Whilst the hotel is really nicely decorated and the food ok afternoon tea it is not ! When we arrived it seemed that they really didn’t know where to put us , so left us in the bar with a cocktail menu until our table was ready . We went through to the restaurant and was given four rather large sandwiches and told they would get the tea later . After about 10 minutes we asked to move back to the bar because the restaurant was so noisy ( not their fault ) We then received our scone , which were lovely but still no tea . Strange kind of afternoon tea with no tea . We then had three kind of desserts all really nice but not cakes ! It just wasn’t an afternoon tea as I know it ,it was more like three women just having different dishes all afternoon . I want to say the service was poor and it was but wouldn’t want to get the young man who did serve us in a warm and professional manner in trouble . Take note he is the only reason I don’t really go to town about how uncomfortable we felt for a lot of the time . If you don’t want to offer afternoon tea then don’t but if you do please make the effort to see how it should be done .Harriets is a good example

Foi um jantar de negócios. Lugar super agradável, um casarão antigo, reformado, moderno e belo. Chegamos caminhando e sentamos numa sala do bar para um drink aperitivo. Boas opções de cervejas e vinhos. O jantar foi servido na cozinha, no modelo curso do chef. Simplesmente fantástico! Voltarei com minha família!

We have been to this restaurant before and had a lovely meal but this time we were very unsatisfied with our meals being so small compared to last time,its a shame because it is a nice place and nice setting Mike

Wow! Booked this as a birthday treat for my husband as we love The Northgate. The kitchen experience events are for up to 6 people, we knew it would be good however it exceeded our expectations. Greig, the head chef, was informative, fun & a great teacher. Still aware of what’s happening in his kitchen with his team even though he is cooking with participants. The food was terrific - prepping mackerel, lobster (there’s a story), chicken, suckling pig & meringues. Also Interacting with the pastry chef (Scott) who was prepping close by, getting to taste his handiwork too. Greig has a fantastic team who enjoy what they do & this comes across in the atmosphere in the kitchen. I can not recommend this experience enough. Obviously it helps if you love food & enjoying cooking. Excellent value for money...... worth every penny. Can’t wait to do it again.

Although we live relatively locally and have heard many good reviews of The Northgate we visited for the first time yesterday (sunday) - I only wish we had tried it earlier! We had booked for sunday lunch and met friends early to have pre-lunch drinks out on the trerrace which is delightful and set the scene for a lovely afternoon. Everything about the place was a joy, friendly helpful staff, delicious food from a very varied menu and a most welcoming ambience - my only reservation being that the waiter told us the dining room is having a refurb shortly, I hope that they don't make it too "on trend" and contemporary as it may lose its delightful atmosphere - we will wait and see and will definitely return later this summer, we are also looking forward to seeing their Christmas Day menu too.

I decided to final try the The Northgate and we wasn’t disappointed! There been some negative reviews what was sure what to expect. The front of house were attentive cleared away after each course.

Wonderful setting both inside with its decor and out side seating area. Came for a afternoon tea which was absolutely wonderful not only in presentation but individual tastes. Theses were served as individual courses. Starting with sandwiches these were trout, cheese and chutney , ham and cream cheese mustard and cucumber. Scones with jam and cream. Chocolate bomb with orange cream centre and chocolate mousse. Sourdough meringue with lemon curd. Finally macaroons and madeleines. Just make sure you are hungry. Service was very good not rush but attentive.

Decided to pop in for afternoon tea with my wife and mother-in-law to finish off my long birthday weekend. We were very impressed. They managed to accommodate us without a booking. The food was excellent (and plentiful), and excellent value for money.

Came here for breakfast as a non-resident yesterday, after confirming with Lucas Sunday evening this was ok.

We came here on Saturday evening and had the tasting menu with the wine flight to go with it. The food was incredible and the wine went perfectly (as you would expect) but it was Jacob who really made our evening. His knowledge about the food and wine was second to none and really made our evening.

Sun was shining so we decided to have are prebooked brunch outside.

This was a last minute choice but so pleased we went. The food was superb and created with such skill. It didn’t just look good, it tasted amazing. Everything was fresh, seasonal and as local as possible. Staff were all friendly but professional. The empty water bottle was whisked away and replaced almost unnoticed! Our wine choice was extremely drinkable at a reasonable price. We’ll certainly be back before long.

Hotel/restaurant just on the edge of the town centre but easy walking distance into the centre. Big restaurant of multiple rooms with well spaced tables. Service and food was all top drawer. We'll definitely be back - probably try out the Chef's table at some point with a larger group. Could do a better/bigger selection of beer/lager but that's a minor point.

After a bad experience when it first opened we were persuaded to give it another chance ... it was awful. Food, service, drinks .. steak could have been superglued to my shoes and lasted years. All the ingredients are there fir this place to be good but unfortunately, the current food and service offer are the worse I have experienced in years

What can we say from badly mixed up cocktails to bland and uninspiring food, may be spend the marketing budget on training chefs and barman

Only a one night stay, but wish it could have been longer. Rooms are clean and well equipped. Restuarant is outstanding with wonderful variety and true chef capability being shown.

As it was a wedding anniversary, we selected the taster menu at the Chef's table. Chef Greg deserves extra commendation for superb food, and personal service. Simply wonderful! Also, the service from the entire team was outstanding.

I visited this place for lunch with a friend. This hotel/restaurant is within walking distance from Bury’s town centre, however they have car park available. We were welcomed by caring and polite staff. The bar area is perhaps not as charming as the rest of the restaurant which is quirky and absolutely beautiful. We had two G&Ts; with amazing selection of gin. Food wise I had potato terrine as a starter and braised beef as main course. My friend had trout tartare and than a vegetarian dish of grilled cheese. Food was absolutely amazing, wonderful combination of flavours and presentation was impeccable! Strongly recommended, possibly the best restaurant in Bury ( I’ve tried them all ) . Thanks guys, will be back very soon!!!

Return visit of many before. Party of 3 for lunch time 09 Feb 2019. This hotel and restrurant seems to have a change in magement quite often, or is it me ?. Our visit went very well and Harry was well on form. Excelent meal and service. Just for a miniscule of more effort and to bring it back into the old ways,( those were the days my friend we'd hope they'd never end ) a table cloth and the silver backed brush to sweep away the crumbs off the table between courses would cheer us into ecstatic jubilation. Already booked for mid next week and a private party on 17th Feb, so will comment more when we have enjoyed those bookinge. Just nice!

We were fortunate enough to have the opportunity of experiencing Chef’s Table at The Northgate this weekend. This means you are seated within the kitchen area of the restaurant so you can see all the action, as well as the attention to detail and professionalism of the chefs. We had the “Taste of East Anglia” set menu (£45pp) which comprises five small courses plus bread and canapes. This was without a doubt one of the best meals either of us have ever eaten! The lamb was exquisite and cooked to absolute perfection. The goats curd dessert was also a surprising favourite. Delicious! Head chef Greg served us each course personally and he was a delight. All the dishes were presented like works of art that you almost didn’t want to spoil. We were unsure what to expect from the experience but we have come away raving about it and will definitely be going back to again with family and friends.

The food was bed beautifully presented and the quality was excellent. While the portions were fine for me, the men felt a bit short changed. The really disappointment was the waitress who was verging on rude. Not what I expect in an establishment of this nature.

I visited with my elderly Mother for her birthday and we were impressed by the way the chef adapted his dishes to our needs. I have been meaning to have a meal at The Northgate for a while.

The bar and cocktails are great, something which Bury has needed for a while. The restaurant, however does not follow suit, it seems to be trying to be something it isn’t and the portions are woefully small without having the thought, creativity or expertise behind them to warrant the price tag or style.

We dined on the chef’s table the tasting menu ‘taste of East Anglia’- overall a lovely dinner with friendly homey service.

Very disappointing. Some of the food we were served bore little resemblance to what was described on the menu. In addition, we were significantly overcharged on the final bill, when that was pointed out we were given a new bill. Guess what..we were overcharged on that too! For this calibre of restaurant mistakes like this are unacceptable. I would not recommend.

We have eaten at the Northgate before one or two good experiences one expensive chefs table meal one very poor meal then boxing day this year four of us for lunch I was quoted on the phone two prices for st meals £27 for two course and £32 for 3 course, this was completely and conveniently forgotten when the menu was given to us each dish was priced seperately no set menu.

We called in here for cocktails after eating at The Cannon. The barman was great and created 4 cocktails very quickly and served them with great aplomb.....dry ice and a bit of show! He then created 4 cocktails that were not on the menu without any fuss...lovely atmosphere and would definitely go again.

We know the head chef Greig Young and having previously eaten his food, we booked the Northgate without hesitation.

The Northgate was recommended to us. We chose the chefs table in the kitchen and had the 'Taste of Suffolk' menu with matched wines. It was a fairly quiet night, which perhaps made for a slight lack of atmosphere, but on the other hand, it allowed the staff to be very attentive. One or two of the courses were slightly challenging, but we enjoyed everything we had and the wines matched up well. We will be happy to go back if we get a chance.

10 of us came here for Sunday lunch to celebrate my 40th birthday. We had 4 children in the party and were all well catered for! I had visited once before and wasn't overly impressed but am really pleased we gave it another go! Food and service was brilliant and big thanks to Harry who looked after us so well.

We came here for drinks, and did not eat. I can only speak as I find. Very well thought out use of space, and a well designed and comfortable room in which to drink.

2nd visit here, again for Sunday lunch with a large group (12 people) had heard a few poor comments on the quality and service over the last few months however, we all enjoyed the Sunday Lunch, service was good and they were very helpful when deciding what to choose. Had pre-lunch drinks in the bar which is very pleasant before moving through to the dinning area. Enjoyed the meal!!

Visited for the first time yesterday evening. Overall a good experience, food excellent, and reasonable wine choice.

I moved up to BSE from Brighton and the Northgate has a different style from other BSE establishments. It's hard for me to describe how, so all I can say is it feels like Brighton to me. I hope that's a good thing, I love Brighton, so for me, it most certainly is. Great place to eat and drink.

Mixed feelings about this place - have been twice for pre-dinner drinks, first time found it very pleasant, nice decor, good bar drinks choice, knowledgable and friendly staff, relaxing, sophisticated vibe. Then went last night on a rare baby-sitter relieved dinner outing with the missus. Drink before dinner last night £29 for two drinks (a large G & T and a glass of middle-ranking but tasty Marlborough Sav Blanc)! £29! I thought had been mixed up with another order or that I was back in Sweden but no, this was the price. We don't get out much but even in my wildest West-End excesses Ive failed to blow the best part of £30 on two drinks. No wonder no one else was enjoying a pre-dinner drink on a Friday night and the very nice bar area and well lit patio area. By comparison a beautiful three course meal, coffees, bottle of delightful Alentejo red at the 'One Bull' was £86 (again I needed to check the bill but for the opposite reason, I couldn't believe was such good value for what is always good food and atmosphere). Its a shame because I think the presentation and vibe at the Northgate is extremely nice; maybe this is a deliberate strategy to imbue some sort of 'exclusivity' (which is always a mistake - BSE has some great evening spots and places that triumph price over substance don't fare well against such choice of established heavy-hitters) but really, £29 for two drinks is nothing short of obnoxious pricing. Wont be back in a hurry and it would put me off trying the restaurant. Again must emphasise review is for bar drinks only, we did not eat and reviews for restaurant seem generally very good. Maybe it was a cock-up that I was too shocked, and in a hurry for our dinner reservation to probe too much but thats a crazy price for a gin and a glass of wine.

Yet again what a great Meal and atmosphere and brilliant service. As title says The Northgate Staff & Food never disappoint it was faultless and such a great venue.

The test of management is when things go wrong. The did, badly, on our fist visit. But I reported this, and credit to Simon, manager of the Chestnut Group, he stepped in, invited us back and we had a great lunch. Fixed price 2/3 course menu. Carrot soup was delicious, creamy and flavoursome. My sea bass fillet was one of the best I have had. I regularly choose this as it’s a light lunch. Good service, great food. Lovely refurbished patio, with great art. I hope they do well. I went back with another friend the next day. No slips. Slightly inexperienced staff, but everyone has to learn and nothing of consequence went wrong. Well done Michael, Simon. Keep up the improvements. I recommend the Northgate. Good coffee, too, which is frankly rare!

Lovely setting eating outside, but service slow and slovenly, staff can’t really be bothered (and doesn’t dress smartly )

We arrived at our booked time, 7.30pm, and were asked if we would like a drink in the bar before dinner. This in itself was odd as the staff usually want you at your table at the booked time. Our starters were slow coming out and when finished we had nearly an hours wait for our main courses. The excuse given was a shortage of kitchen staff. Three of our meals were ok but my wife’s fish dish was to say the least bland and at worst tasteless. I am not sure if we will use this restaurant again. Very disappointing!!!!

I was taken to the Northgate to celebrate my birthday. It was a real treat. Very pleasant bar and great cocktails. The dining room was modern elegant and the dinner excellent. Great for a special occasion as well as just a lovely evening out.

Six of us had an amazing lunch here on one of the hottest days of the year. We were on the terrace in the shade and it couldn't have been better. We had the Taste of East Anglia lunchtime tasting menu. Service was exemplary with good explanations of each dish and what was special about it. Each dish was beautifully presented, and we had a couple of sharing elements (like T-bone halibut), which made it more informal and sociable - perfect for foodie friends. Some of the simplest things were special (I will give courgettes more respect now). Everyone in our party enjoyed every element of this well thought out lunch menu. Amazing food, talented chef.

A beautifully decorated hotel in heart of town. Lovely alfresco gardens fantastic bar too. Staff very friendly.

Went to the Northgate for my husbands birthday. I’d eaten here twice before and always been pleased and had cocktails with friends and been very impressed as they had a wow factor when they arrived. Unfortunately not this time. The cocktail menu has been downsized to a dozen classics. No candy floss martini anymore. They were accommodating when asked if they could do a pornstar martini however, when it arrived it was lacking in passion fruit flavour and didn’t really do it for me. We looked at the menu which out of 6 starters 5 were vegetarian. The menu generally seemed a little uninspiring so out of 4 of us 3 had a steak. We had booked for 8pm and checked in at the desk when we arrived but didn’t look like we were going to be called through anytime soon and we had finished our cocktails and were sitting with empty glasses. We decided to move things along and went through to the dining room anyway. We ordered some wine but the Albariño and the Malbec rose which they did by the glass weren’t great. We ended up going for a bottle of Provence rose as we felt you couldn’t go wrong with that and felt like the cheaper options had not filled us with confidence. My marinated vegetables with baron bigod cheese had neither tasted of any marinade or cheese. When the three steaks arrived they all looked lost on the plate and just had mushrooms plonked on top. Only 2 bowls of fat chips had come out for 3 people and one jug of peppercorn sauce both of which we asked for more. My husband left a lot of gristle on his plate and said it certainly wasn’t a £27 steak. We didn’t bother staying for dessert as the dining room was so warm no fan or air conditioning and the service had been so slow we didn’t have long until our taxi arrived! Such a shame as lovely surroundings but to compete with the price range of maison bleue the Northgate really don’t offer any competition. Will not be rushing back anytime soon!

We are local and very lucky to have some great restaurants in Bury . Unfortunately The Northgate has a long way to go to come close.

Our 1st time visit to The Northgate booked for an afternoon birthday tea for all three of us (sisters) not good at all! We opted to have our tea on the terrace lovely setting. Very hot day, admittedly, waitress brought our 3 teas to table with cafitier followed by tray of sandwiches, scones,cream and jam, lemon meringue, raspberry eclairs and made lines all at the same time! !! So whilst eating said sandwiches (which were getting dried up rather quickly ) the remainder of the food was getting warmer and melting before our eyes....not good. Waitress came and asked if everything was ok and if wanted more tea! We told here our unhappiness about said food but with no response. We decided we wouldn't complain yet but unfortunately could only eat some of sandwiches, lemon m eringues but were almost melted and very messy, the made lines we had to dip in our tea to soften up as so hard! Not great or worth £18 EACH as to what we were charged when handed the bill. My sister did complain before the bill was given to us but no one was at all interested. The staff in my opinion do not appear to have much idea about customer service. We were the only table eating this afternoon as well so not at all busy. Very inexperienced staff I feel also. All in all not a good birthday treat for the three of us. Wouldn't recommend.

One poached egg on top of half a bag of lettuce leaves.

We sat in the shade on the terrace and enjoyed the four course Suffolk lunch, which features foods from various Suffolk towns. Each course had some aspect that impressed. The Fakenham flour bread was a bit tough, but the tiny tartlet of cheese and vegetable with it was lovely. I thought the lamb and roasted cauliflower, each cooked two ways, was a great success. I found the idea of a sorrel ice cream tremendously interesting, and it was certainly very beautiful, but it had no tartness and I'm really not sure how that's possible, nor would I serve it with cucumber. The last dish, a slightly cinnamon-y strawberry ice with fresh strawberries and a shard of meringue was again inspired, So where does that leave me? The garden is lovely, the food is very well presented, but at least on the day we were there, it was a little uneven. Very good, and showing some creativity, but I'll have to try it again to make up my mind.

The Northgate was our venue for an intimate wedding meal for 38 guests. We were delighted with the customer service from start to finish. Michael and Genevieve were very accommodating to our needs and produced a bespoke wedding menu to suit our needs. Nothing was too much, from placing our handmade place names and flowers on tables, setting up a signing frame and easle, photo taking and serving a further 30-40 guests in the evening.

This newish restaurant has had mixed reviews but I went with a group of friends and had a fabulous meal, with good service, attentive staff. All in all an experience we will repeat.

This was our first visit to the restaurant and it was a good experience very pleased with the welcome, service and freshness of the ingredients on the lunch menu.