The Moon Under Water in Croydon - Phone Number, Reservations, Reviews

Avoid! The venue has a stale odour. The kitchen couldn't get a simple order right. The chips were far to greasy and very small portions. The manager refunded my whole order which I appreciated, and deserved.

**Terrible Experience - Avoid at All Costs** I recently visited this Wetherspoon location, and it was one of the worst experiences I've ever had in a pub. The service was absolutely abysmal—staff were rude, unhelpful, and seemed completely uninterested in doing their jobs. It took forever to get served, and when I finally did, the staff acted like they were doing me a favor. The entire place had a terrible smell, making it incredibly unpleasant to stay there. It honestly felt like the place hadn't been cleaned properly in ages. To make matters worse, the toilets were disgusting—dirty, poorly maintained, and just added to the overall awful atmosphere. I won't be coming back and would strongly advise others to steer clear of this place. There are far better pubs in the area where you'll be treated with respect and can enjoy a clean, welcoming environment.

My husband and I recently visited Wetherspoon, and our experience was incredibly disappointing. We ordered two beers and an Aperol. While my husband was served his beer, I was refused the Aperol because, according to the staff, I didn't look over 18 years old (I'm 24). None of my electronic documents were accepted as proof of age. We decided to sit on the terrace, and I took two sips of my drink before a female waitress approached us, took all of the beers away, and issued a refund. However, the refund was only for the full beers; they did not refund the partially consumed one. Frustrated, we went home to get my physical documents and returned to the establishment, hoping to enjoy our time together. But the evening was already ruined when we were flat-out refused service, despite now having my ID. The female staff members working there were utterly incompetent, while the man at the bar had no issues with us. It’s a shame how a simple outing was turned into such a negative experience due to the lack of professionalism from these women.

My recent experience at Wetherspoon was truly disappointing. After reading several negative reviews, I was hoping they were isolated incidents, but unfortunately, I encountered the same poor service. The staff seemed uninterested and unprofessional, which made the entire atmosphere uncomfortable. It’s clear that customer service is not a priority here, as several of my requests were either ignored or met with rude responses. It’s frustrating to see that many others have had similar experiences, yet no improvements have been made. I expected better from a well-known chain like Wetherspoon. I won’t be returning anytime soon and would advise others to look elsewhere if they want to enjoy their meal in a welcoming environment.

Went in for breakfast last week , several things I ordered were unavailable, so thought I would try again this week ordered traditional breakfast for my husband with bacon well done it came , not well done , ordered fiesta brunch for myself , was cold and missing the hallumi , I told a staff member who apologised and said he would get it for me , it never arrived , never going back to this branch again 😡

He needs a bit of happiness injected into the place

Cheapest prices I've ever seen in London.

Staff was very friendly and helpful. The place was clean. And the service was great

Good food at a very reasonable price served with a drink

Why are your staff so rude to disabled people when all we asked for was a ashtray?

Can't praise this pub enough.the staff are more than friendly and go out of there way to assist you and help.i was working down here as a self employed contractor and felt welcomed by all the staff especially the manager Jennifer who really helped with an issue I had. 10/10👌👌

Suffered racist abuse from staff after Englands defeat in the Euros. The managers present refused to pass the name of the individual responsible, therefore I’m left with no choice but to pass this onto London metropolitan police service, and Wetherspoons head office. Not a good idea to shout at women and kids is it ? Footballs never coming home

Would leave zero stars if I could. My family went to enjoy the match and after England’s humiliating defeat, the bartender felt it appropriate to hurl racist abuse towards my Latin family, they’re not even Spanish but I wouldn’t expect a smooth brained individual who works in a pub to be able to tell the difference. He shouted at my auntie and nephew to the point where my 5 year old nephew was crying. Wetherspoons being a company that promotes diversity and inclusivity, I am absolutely appalled by the behaviour of their staff. I have made a report to the police and will be following this up very closely. I will also be contacting Wetherspoons head office to ensure that the employee receives some sort of disciplinary action. To my utter dismay, the managers present refused to provide me with the name of the racist bartender. They’re clearly trying to shelter one of their own. You can expect a visit from me when I return from abroad. We’ll see how racist you are to a man’s face. Absolutely DISGUSTING. This is precisely the reason England will never bring home a trophy.

Great fish n chips, can't go wrong with a nice Guinness. Friendly staff and good size beer garden

Quick and friendly service and app easy to use

It is what it is. Our local pub lol. They are quick and efficient and reliable. Love it.

Great food and service for the price Will be popping in again

I am very happy to come the service was quick 5 star and the waitress Courtney was very helpful.

An utterly grim 'Spoons. Very large car park outside which is repurposed as an outside space, but you cannot avoid smokers. Very poor ale selection, only "old man" ales. Poor lagers, like Carling etc, went for Stella, but pleasantly surprised by the £3.99 price.

Hi GOOD ATMOSPHERE GOOD BEER GOOD FOOD The only watering hole in NORBURY

This is your normal whetherspoons pub, cheap and cheerful. Portion size are not the biggest. As they also say you get what you paid for. The food could have been hotter, you couldn't wait too long to eat it or it would be cold. Service was quick enough, staff were friendly. As a quick bite to eat, it does the job.

Terrible pub The manager Jenny off her head on coke Food bad Jenny is a terrible manager

Great Wetherspoons where I go with my son. A good atmosphere and really great staff that always go the extra mile. Smashing??

A smallish 'Spoons with friendly staff, but limited guest ales on this visit.

It is what it cheap food cheap drink what do people want ?

Update: Went again today a few years after my previous review, the pub seemed a lot more crowded, The food was really good still but the food service was just OK, a smile would be nice. Another great Wetherspoon's pub. Went in there for Fish and Chips on Friday, ordered the food and drinks from their Mobile app, saves queuing at the bar. Both the drinks and food came very quickly, and I must say the food and drinks are exceptional value for money, with the prices they charge you'd expect the food to be rubbish, it's not. The service was great as were the staff. Also the toilets were very clean and modern, I think that is always nice to know. I highly recommed this pub. If you like this review, can you please click the like symbol below. Thank you!

A bit crowded, but that was expected for that time of the day. Great service.

Nice clean friendly toilets were extremely clean which I was quite shocked as other weatherspoons which I've visited was disgustingly dirty

it was quite packed, but managed to find a seat, the staff were extremely helpful and friendly, the food was excellent

Always cheap food and drinks and really quick service. Love it here

Excellent , very clean, lovely atmosphere

First visit Karaoke night very noisy Thanks

Staff was welcoming abs very helpful. My first visit bug I would go again.

Nice locals wetherspoon, it is a spoons, so it's the same old . Staff are brilliant & so friendly Thank you

It's cheap as chips. The food is the usual wetherspoons standard, cheap but as a result not great and often dry and overcooked. A large seating area outside which is very good. Table service through the app. Filled with locals

I enjoyed it. The beer was cheap and the food was ok. I was surprised at how many people were in there for a weekday afternoon.

Very good Wetherspoons, chilled atmosphere

Great atmosphere and a lot of beer on tap choices. The food was decent.

Lovely place..lovely food..lovely atmosphere..will definitely be back again..

Some dodgy folks go to that one getting drunk 😄 maybe it was the day I went in but i finished my drink quickly.

As a pub it's an average place, but I came a few times for food, and it's done quickly and deliciously.

Great value for money on the food service and great atmosphere. Would recommend this place highly.

I came here with my family and the pub had a good atmosphere. Our food was delicious! I think the Chefs name was ‘Elle’ she came out to tell us to enjoy our food and also to introduce herself which I thought was very nice of her. Lovely staff!

Bar staff are very friendly and accomedating

Just a normal whether spoons sometimes quiet depends what time u go. Nice bit of standard food pub burgers chips it's what u need after a few beers

Quiet Tuesday night but the garden was busy. First time in here. Wish it was over my way.

Give Tony a raise! He and the team were amazing today. We had a funeral today and they were absolutely on point. Props to Tony especially

Mixed grill, cooked to perfection. Brilliant food and price

good place for cheap food & drinks. i probably wont eat here again but the drinks were good!

Quick service gr8 food friendly atmosphere

Great spot for cheap drinks and snacks. Lovely staff

Went today 7th August met by a loud mouth pushy barmaid who was dam right rude Didnt have the correct facts of a situation but called me rude. We were at the bar, no one else there, being served by a NICE young girl 2 guys came shouting their order we got left and then the loud mouth barmaid pushed her way in, contradicting herself and taking the till that was being used for our order stating theres 3 other tills GO AND USE THEM THEN!!!! I m shouting.this barmaid out as she caused embarrassment lets do the same to her... if read, she knows it was her i suggest you ask your manager for training in hospitality as she is the worst rude barmaid and lets the others down thanks to the lady manager who listened

Had a great meal with my son. What can i say other than we both enjoyed our meals and it was very reasonably priced looking forward to going back for more.

Nice family-friendly public house. Good service and reasonable prices

The food was amazing and tasted fresh, we didn't have to wait long. My aunt recommended I will definitely eat there again.

Good Wetherspoons, you know what to expect.

Well maintained and busy . Open area for sitting under sky as well available. Prices are very good 👍 👌 Deserve 5 Stars 🌟

Spacious area indoors and outdoors, good value meal deal.

Great Wetherspoon pub. Prices can't be beat.

Steak is delicious amazing job kitchen cheff . Exelent.

I ordered Vegetarian Brunch and they brought me Bacon and Pork Sausages with Egg beans and Chips when I went to complain they said it was a mistake and told we can get you a vegetarian brunch which I did order or we can give you the refund and then I was told I was rude and all the staff got together and I was asked to finish and Leave I explained them it was an insult to me and they didn't care I will never go back again

Nice local pub with great service

Standard spoons, food has imporved lately

This is sooooo good for a spoons!! We all had a great meal. Staff and regulars were nice too

Lovely space and comfy beer garden

Atmosphere loud, vibrant, inclusive ...love it. The food is excellent value for money the actual food is ok. I had a curry, but breakfast here is second to none and I could eat two at a time.

At first the service was fine but as I continued to visit and buy food the some management or managers became deceitful. I took pictures of my food for proof. They tried to sell me small fish and chips when I paid for a larg portion. I've been to many weatherspoons for many years and this was an insult of my intelligence. I refused the food and gave the staff one last chance ,TheyTheycouldn'tcorrect it.

Great local pub with low prices

Satisfied with the food and beer. Atmosphere somewhat lacking here for some reason. If you are looking for a quick drink and snack it's just the ticket.

Great food, lovely, quick table service.

Friendly staff, clean and spacious pub. A bit like your Nana's living room homely. The food is of a good standard compared to other Weatherspoons and comes quickly. Decent smoking/beer garden too.

I went here on Sunday 19/3/2023 just wanna say what lovely staff work there they made me and my family so welcome food was great would definitely go back there such a lovely environment compared to some of the others weatherspoons I’ve been 2 staff need a pay rise well done

Nice atmosphere inside, and very reasonable prices on the beer and drinks, food was quite good and came quickly.

Very nice pub and very friendly staff.

I haven't been to this pub in over 8 years and met an old friend there for lunch. Staff were great and friendly and food was really good. I'll definitely be going back.

The manager is very friendly, and all very pleasant, will come again.

Lovely staff, Jamelia is a superstar! So friendly and wonderful hospitality! Thank you. Xx

Fish and chips excellent.. Service very good.. Clean surroundings..

What can I say , clean , pleasant, reasonable priced and fast service . If you are acquainted with weatherspoons pubs it's one of there better ones . The 5 stars are because it over achieved but its an average pub with average food but if you are expecting chef 👨‍🍳 prepared quality food you would give it one star , a curry and trimmings for a fiver says it all but for the level that they aim for they do a great job .

Great meal. Nice staff. Could have a wide choice on the menu. But overall a great night out

Nice and warm with decent beers

Good service and friendly staff

Friendly staff and enjoyed breakfast

Klasyczny angielski pub,duży wybór piwa,mocnych alkoholi i dobre, smaczne jedzenie

I used to work opposite in Windsor House when this Wetherspoons opened in 1993. Back then it was a breath of fresh air as far as a lunchtime pint! (The Norbury Hotel was dire - on one occasion three of my colleagues went down with food poisoning when they ate there.) Once the Spoons opened, everyone from the office went there. I remember the fish and chips was £1.40. Amazingly, this Spoons still offers a great deal on fish and chips as their 'Afternoon Deal': Mon-Fri, 2pm-5pm with small freshly battered fish and chips + soft drink for £5.20, or alcoholic drink £6.50.

The service is very poor and the manager doesn't really care

A lovely pub on London Road in Norbury. Very clean and tidy with some booths down one side a mixture of high and low tables down the centre. There is also a space along the front with tables as well. The Guinness was excellent as was the Daleside Santa's Progress. A word of caution though: please ask permission before taking photos in this pub. A fair request I think. They're very polite and helpful. They don't take offence, just explain the situation.

Food is not amazing, but uauuu what a beers selection! Top!

Very good atmosphere &friendly staff.

Felt very cozy, and good service too.

Chips under cooked and dry meat with no sauce to it, The decor is very very tired and dirty,it definitely needs to be updated and would be nice if the cocktail jugs are a little less watered down.

The good is always good here and the atmosphere is very friendly.

Great beers great prices great selection

It is what it is,cheap cheerful but very good value

Lovely coming back to the area from the states after 25 years

En cualquier momento. Cualquier hora. Gente mayor. Gente joven. Familia. Todos son bienvenidos

Lovely, friendly staff, great service

Perfect local pub, if only they had Sunday roast a d traditional dishes (Yorkshire pudding, pies, etc)

Slow af serving food when busy. Left hungry and with refund.

Nice weatherspoons pub with a large garden area