The Moat House Hotel in Caerphilly

Staff are so nice, we’ve just moved to the area and walked into this pub as strangers, we know feel so at home here, food is always hot and fresh. No complaints at all

What a lovely pub , lovely atmosphere, very welcoming . Great staff Lovely food .

Quiet place, pretty standard marstons

Had a fabulous Cheers to Heroes breakfast at the Moat. Staff all friendly and welcoming as ever. A very well organised event. Food piping hot and great atmosphere. Tables laid out with a poppy and the themed music in the background. Come away very contented.

Lovely food and excellent service.

Great food great staff lovely friendly relaxed atmosphere

Love coming here for some lunch or a pint. Always a great atmosphere. Great service from Megan on the bar she was very enthusiastic and always makes the experience 10x better! Definitely recommend

Came in for some food, and a few drinks and it was such a lovely evening out. Megan, the girl behind the bar, was so so helpful and so polite!! She is an absolute credit to the team and we can only hope she serves us on our next visit.

Had an amazing family meal here! Would 100% reccomend! Was served by a lovely young lady by the name of Megan, she was a delight and helped us chose what to order as we are all pretty picky aha.

A pub with a very friendly and welcoming atmosphere. Staff very attentive and accommodating. Great food and excellent value for money. Will be back

Usually I pop to the pub for a drink with friends or sometimes on my own, you will always find good company either way. Occasionally I also eat at the pub, either in the bar or lounge, and always get a great meal. I’m not one of those that orders the same meal every time, but will change it up. Over everything that I have ordered there has always been a consistency of both the quality of cooking and the timely manner in which it arrives. I do read other comments before leaving a review and have noted a few issues with people and waiting times. I am busy quite a few weeks a night and don’t always have a large window of time in which to eat. The staff are forthcoming with waiting times, generally proactively or certainly if questioned. I would rather know than sit waiting for an unknown period. There have been times, when the pub was very busy, that I was unable to eat but being made aware of the fact allowed me to make timely alternative arrangements and look forward to a meal another night.

Excellent service. Really nice meal. Great value, great ale and an ale card for a free pint every 6th purchased. Staff are all lovely. Worth travelling from the other side of town for. Will be back soon. Paul B.

Fantastic food and staff, nothing ever a issue and will always do their best to make your time here good

Brilliant food, staff where Brilliant would recommend

Great family friendly local pub. Reasonable priced good food and plenty of choice when it comes to the drinks, including Well kept ales on the hand pulls. Definitely a place to recommend especially with them having all the sports channels available.

We were a family of 12 for our Granddaughter birthday, all the meals came out on time and no problems with any of the meals which were a very mixed selection well done to the kitchen staff

First time to have food here but will definitely return and recommend. Food was lovely and the staff were great, very friendly, helpful and welcoming. Nothing was to much trouble.

Had a fabulous time catching up with friends, Leanne was so welcoming and food was great. Such a lovely atmosphere that time went by too quick, will definitely be back.

14 of us went for a 60th birthday celebration. Food was tasty, service very good and great atmosphere. Between us we tried most of the dishes on menu, all very good. Great place for a big family gathering, plenty of parking too!

Waited nearly an hour for food. It arrived cold. Frozen garden peas would have been warmer than the cooked. Asked for no tomato or mushrooms as allergy to both. Both arrived on serving plate! Being a Marston's pub I really expected better. I wouldn't bother going to this pub again and I wouldn't recommend it either. Very disappointing. Only given the 1 star rating as I couldn't give a half.

Such a great pub! Food was incredible. Staff were all so friendly and very helpful with any questions we had. Would definitely recommend this pub for anyone looking for a great meal with family

Although there is a promotion to win free beer, if customer left a 5* review, I couldn't be tempted. My husbands meal of gammon and chips was good. I drew the short straw of ordering vegetarian chilli. Half the plate was filled with nachos and sour cream. Little chilli to be seen amongst pillau rice. As this is a Marston pub, I would expect food to be comparable with others. Disappointed.

They did exactly what it said on the tin many thanks everthing A1 fab as it should be and more cheers very nice food many thanks Alun davies

Nice atmosphere and warm in the winter. Dart board to play on which is a bonus

Had a meal last Tuesday with my quiz team. As per usual on a Tuesday night we were served by Joe and it was perfect as always .Love the Pub, always friendly staff ,good atmosphere.

Family get-together at the moathouse on Saturday, as per usual the food was great , service was excellent and everyone had a great time . Been there before as it is my local pub and served by joe who is always excellent and attentive.

I had a meal last Tuesday evening. Joe McCarthy served me, he’s very polite and happy go lucky, with a great sense of humour. I love the friendly atmosphere and it’s clean environment. I’d recommend this pub to anyone.

Went with some friends and had Joe as my server. He was amazing and went out of his way to make us comfortable and welcome, nothing we asked was too much

Lovely food and even caters for gluten free our family all had lovely meals. Jo was super helpful so deserves a mention too!

Made me and my dog very welcome when we popped in for a drink.

Been to The Moat House a few times and never disappointed, to day we arrived unknown to us a few minutes late for the kitchen. However the management and staff jumped into action, took our order served the drinks and within minutes our food was served, both fresh and hot. What more can you ask for. 5* every time.

Terrible food regulars clicky and stuck up. Won't be going there again

Good Community focussed Pub, always a friendly and welcoming place. Quiz nights on Tuesdays are excellent and well attended. Excellent value Sunday Lunches. Hot, tasty and big portions. Staff are efficient and friendly. Particularly pleasant and friendly, with attentive service and an easy manner, is young Joseph (Joe) McCarthy. Always pleasant and a key member of an excellent team.

Great food for very reasonable price. Service is great too especially from the young man Joseph 👏 Definitely recommend

Local pub, good service by Annie

really nice pub, good service from annie,would recommend to familys and friends

Such a lovely place to go to. Family friendly and all of the staff are amazing especially Llew who serves us regularly. 10/10 would recommend, looking forward to visiting again.

FairPlay. Great atmosphere, good food cheap booze. Couldn’t ask for a better service from the barman llew. Really good value for money. 10 10

One of the best pubs going. Great service! Special shout-out to Joe Mac! Class lad, he brought a lot of positivity to the night!

Brilliant time down here with a few of my mates. Food was stunning and all the staff were very friendly. Llew served us all night and was very easy to talk to as well as pouring the best pints😉

Had a lovely Sunday afternoon dinner at the Moat House with the family. The food is exceptional. Definitely worth a visit if you're local or visiting. - Ryan Hyde

Visited the moat house and was told while ordering drinks there was a 45 minute wait for food, which was fine. By the time I’d sat back down, glazed over the menu and got back up the wait had gone up to 1 hour and 15 minutes without anyone new coming in. Their reason was “theres only 1 chef and about 100 tickets”. Baring in mind there wasn’t 100 people in the restaurant, barely 50 from memory and being a marstons pub its all microwave stuff anyway. Came across like they couldn't be arsed and were trying to coax us into going elsewhere… which we did

Went here for food last night and our meals were stunning!!! Will definitely be returning xx

Lovely food, great atmosphere, brilliant service and staff members. Definitely recommend going for a nice family meal out!!! Gordon Cokeley

We went out for a Father's Day meal with my father-in-law and me. The food was delicious, and the whole family enjoyed it.

Went for food, and they have got the big daddy burger OMG would highly recommend. The meal was stunning out of this world, and I got to say the best burger I've ever had hats of to Jay and leanne stunning

We had a fab afternoon celebrating my dad's 86th birthday.Jay, Leanne and staff even put balloons and banner up. Food excellent and staff friendly , attentive and nothing was too much trouble. Thank you so much xx

Good value for money, food is good an the staff are very friendly, I will definitely go there again

Great for a meal and drinks Always a friendly face at the bar and the food is lovely also if you fancy the beer garden out the back it’s a lovely place well cared for.Congratulations team Moathouse

We always enjoy our visit to the Moat House, whether for food or a pint, both of which are excellent. Jayand Leanne who run the pub have trained their staff to a high level so that we always receive a warm welcome, excellent customer service, and a4 very nice atmosphere.

Popped in for a club sandwich and a drink..The manager(at least i think he was the manager) went above and beyond..Food was excellent ..will definately be visiting agsin soon

We arrived for late food just after 7.30 on a Friday night and was extremely busy to be fair. We had fantastic service from Leanne, Jamie and the team and we're made to made to feel very warm and welcome😊.

We popped into the Moat house around 7.30 on Friday night for a late bite to eat. Even though it was quite busy we had fantastic service from Jamie and the team and they made us feel very welcome. Many thanx.

Great place for food and drinks lovely owners and good guiness.

Dined as a family of 4 and all had amazing food. The welcome was second to none and all staff were so helpful. Fantastic value for money and we will definitely be returning!

Food was amazing. Service above and beyond made to feel special.

Thank you to our local pub. You were amazing accomodating over 30 of our friends and family for food and a further 20+ for drinks. You truly made my 50th birthday celebration a great!

Best pub in Caerphilly, good atmosphere, sky and tnt sports and probably the best pint of Stella in South Wales. Locals in the bar are friendly enough and free juke box on Fridays and Sundays.

Just called in for a drink or two with friends. Lovely atmosphere, friendly and helpful staff and superb draught ales.

A friendly greeting, delicious well presented food, clean tables, good service and just a fab night out

Absolutely amazing food, the most warm and friendly welcome ever! Would eat here over and over again❤️

Went to The Moat for Lunch with my Children and Grandchildren recently. The Service was excellent from the extremely courteous staff. The food was served very quickly and was up to the usual very high standard with all of us really enjoying our meals, even my young Grandchildren finishing their meals. I would recommend The Moat to anyone and we are all looking forward to our next visit.

A welcome back to the old times of this great local pub in recent years. Food is great, ales, a particular favourite of mine, are well kept as are all the beers and the atmosphere is great. Food is a particular bonus, great value and most of all good quality and tasty on a consistent basis. Best of all the zero tolerance attitude to drugs is hard to apply these days, but this is the case in the pub making it a safe place to bring your family. A comment I have heard regularly in the bar amongst friends who these days have children. All in all a place which does its best to be a a welcoming venue with a can do attitude to making your experience a positive one and welcoming to any issues raised in order that they can be resolved.

Superb Sunday Lunch. Good choice of meats, with veggie, vegan choices too. Good sized portions of perfectly cooked Turkey and vegetables, pigs in blankets, Yorkshire puddings and Cranberry sauce. Tasty and satisfying meal. All for £9.99 each. Jason and Lianne are friendly and welcoming and the pub had a nice Family and Community feel. Will definitely go again for Lunch.

A group of my old school mates were looking for a venue for a meet up, and food. One booking in town had dropped through and I suggested to meet and eat in the Moat House. All were familiar with the pub but were wary because of they had heard things about the pub from 3-4 years ago. I reassured them that the pub was very different these days having been turned around and improved greatly as I am a regular and have posted the same on here before. The pub is now a great venue for all, including families, with many old faces returning and new faces appearing to enjoy the well kept ales, beers and food. I have read a recent post with some surprise as this is certainly not my experience of the pub in recent times. All my friends enjoyed their time at the pub and very much enjoyed the food served for them. The atmosphere is friendly and warm. The staff do what they can to help your visit go smoothly and if there is a problem will do what they can to resolve any issue they are made aware of. Needless to say the all enjoyed the visit and many have returned to the pub since following their experience.

We are regular visitors to the Moat. Always receive a warm welcome. We had food tonight which was lovely. We had steaks , mixed grill and everything was well cooked and delicious. Thanks to Jay, Leanne and staff for great service. 😊

Waited 2 hours for food. When the food arrived it was of a very poor quality. My mixed grill consisted of ‘ bits ‘ of very small meat. I didn’t even try the chicken breast as it was bone dry just to look at , and the steak was smaller than the size of a standard frozen burger. The sausages actually tasted ok and weren’t dry. Overall the quality and service was non existent! Looks like they’ll just take your food order despite having a pub full of people. It was just chaos in there. My partner ordered her steak to be cooked Medium , but again was way over cooked and non edible. This pub could do so well under the right team / management but it’s being run by people who unfortunately haven’t got the first idea of how to run a food order/ hospitality establishment. Easy pub food menu = delivered very poorly.

I went to the Moat House over the weekend just for drinks with friends. The atmosphere in the pub was excellent and the staff were amazing. I was so happy to see that sky and tnt sports is back in the pub as this has been missed over the years. From experience I can only highly recommend the most house to anyone. It is a great local pub. The food is always amazing too. The pub is a credit to how it’s run by the management and by the team of staff they have. I for on will be going back in the near future and do recommend it to all my friends and family

Very nice food and service at a reasonable price. Would definitely visit here again 👍👍

We were greeted on arrival , seved by the politest young man ,the food was hot and realy tasty , cooked to perfection ,my husband , and my sister and her partner had a very pleasant few hours in the establishment .

Absolutely beautiful food, everything was cooked beautifully & the chef/owner refunded the price of my whole meal as he said there was only half a portion left of my chilli (which was huge) what a fantastic experience, definitely coming back.

Booked a meal for 13 people a few more came, staff weren't phased , excellent service, great food and a great atmosphere. Highly recommended we will be back

Had a really warm and friendly welcome with excellent gluten free food. Will definitely be going again and telling friends too.

Awesome night with a great atmosphere. Only went in for food but ended up having food too as it smelt so good.. also stayed to watch the football as they now have sky and bt back which is great to see..

Came for the rugby what a day. Brilliant atmosphere awesome raffle and amazing food half time. Landlord/landlady are just the best. Look after their customers 100 💯

Great local with no frills and good value food. Try it…. Clean, tidy and well run if you’re looking for a good meal on the basic side but well prepared and in good friendly surroundings this is a fine place - Nothing fancy but still good value.

Today was the second time that we had lunch at the Moat House. Both times the staff were polite and helpful. Today, my wife had the gammon. Her preference with meat is for it to well cooked. Also, with her being blind, she needed the gammon to be cut up as this makes it easier for her to manage. No problem. The gammon was cooked to her liking and cut up as requested. I had the rump steak. Again cooked as requested. Both the meals were piping hot. In addition, they offer a good range of drinks including cask ale, which is served at the right temperature and appears to be well kept. I had Directors, which is a very nice bitter.

Very accommodating and friendly.

Lovely warm feeling pub with great staff, very accommodating.

Great little pub , held the wake for my grandfathers funeral here , staff were spot on , food the produced for the wake was fantastic. Would recommend for a meal , a drink or indeed a wake.

Great service and prices. Would definitely recommend. Spoke to Jay and leanne before our booking and communication was a breeze.

As always had a wonderful time at the Moat as we seen in the New Year. Great company and always made to feel welcome.

Super Friendly staff and comfortable environment... I have eaten in many Marsdens but find the food here to be far superior.. Always a.lovey treat to take a visit to the Moat House In

Came for Christmas Eve food with family we all had steaks and they were all cooked perfectly from med rare to med well. Thank you team Moat House smashed it

My experience was amazing! We had our Christmas get together here and the staff were fantastic and the food was delicious.

The new owners have really turned this place around compared to the previous management. The cask ale choice is perfect and always available, Marston’s menu is really comprehensive but the extra touches are what make the difference. The home made batter using Marston’s Pedigree is brilliant. We visit every week and haven’t had a single bad experience. Would recommend to anyone looking for a really good value for money foodie pub. Biggest problem is deciding what to eat each week! Would give 10 stars if I could.

Visited on a very busy Christmas evening and they managed to fit us in, as usual excellent service and such friendly staff. Food was spot on too! Will be back x

Fabulous Christmas meal in the Moat House Caerphilly this evening ,compliments to chef Jason , I recommend this pub to all , lovely atmosphere and good staff ,don't miss it

Myself and my partner visit regularly now . This pub is a lovely family pub great atmosphere lovely very attentive staff whom go above and beyond to make your experience there a great one .Food is amazing great value for money and always to a high standard . plenty of parking and a garden area for those warmer days .

My partner and i are regular visitors now we wouldn't go anywhere else. Great atmosphere,Great location plenty of parking . Amazing ,lovely very efficient and multitasking staff , Food is incredible always a lovely warm friendly welcome not much more you could ask for .

Visited last night. Have to say, the food was outstanding. Reserved a table for 4, met up with friends, a nice Christmassy vibe going on. Service: Despite a busy bar, was promptly served. Like the fact they politely inform customers that haven't booked if there is going to be a slight delay on food delivery given the number of largee bookings they catering for. That's good service. Lets people make an informed choice for themselves. Was asked how our food was. During and after meal. Don't be shy speaking up there and then, they would prefer to rectify something if its not quite right. They would rather have happy customers after all. Why wouldn't they?! Food: I went for the Mixed grill, large plate of perfectly cooked food. Tasty and lots of it. Steak cooked exactly how I like it, sausages awesome. Egg not overdone. Friends had the Spicy Burger. He said he loved it and would go for it again, had just the right kick to it he said. Wife had sausage and mash and her friend has steak and ale pie and both enjoyed with a good quantity of steak in the pie. Clean plates all round which is why we tipped. We never usually tip in a pub but felt everything was pretty much perfect. Will definitely continue coming here. Thanks to Jay, Leanne and staff for great food and service.

Fantastic friendly staff the moment we arrived and went above and beyond to help. We ordered the sirloin steak & it was cooked to perfection. Highly recommended and will be back. www.cardiffentertainments.co.uk

Food in my opinion is the best in any Marsdens I have been in.. Thank u for a lovely evening ........

Christmas festive menu for 8 friends. Great service and great food. A very warm welcome from Jay, Leanne and all the staff. It’s a great pub to visit

Visited the Moat House after the Christmas Fair in Caerphilly on the off chance of having some food. While the restaurant was busy & there was a small wait as a result the food was amazing and all cooked just as we requested. The staff were very polite & professional. As a result we ended up staying after food for a few drinks as well. I'd heard good things about the food here & can now say I've experienced it myself. Not on person from our group had any complaints. I can recommend popping in for food to anyone that's in the area. I'd highly recommend the steak, although the burgers looked amazing too!! Thanks to all the staff for a warm welcome & a good experience. We truly enjoyed our evening

Was shown to our table and advised of where to place our order which was very patiently taken as there were a few changes to the set menu required especially for mine as I’ve lost over 4 stone and didn’t want to sabotage my diet. Food for everyone came relatively quickly and no one was disappointed, all plates were emptied and we were asked if everything was okay and did anyone need anything a few times. Our table was cleared promptly giving us a clear space to relax and talk. Tonight we were celebrating our 39th wedding anniversary for which we traveled 15 miles to be with family. We’ll definitely be back there for other family occasions.

I visit The Moat 3 or 4 times a week because the food is always excellent with extremely good service. The quality of the food is great for the price. All the staff are very welcoming. Whenever we have a family night out my daughter always says let's go to the Moat. Would recommend The Moat to anyone.

Can’t fault The Moat for its food, everything cooked perfectly. Jay and Leanne so friendly, nothing too much trouble. Highly recommend.

Staff are very friendly and the food was fantastic we will be back also just ordered Christmas dinner

Food was very tasty and well cooked. Staff were very friendly and helpful. Look forward to another visit there in the near future.