The Mill Hotel & Spa in Cheshire West and Chester

Very good staff and good breakfast. Nice spa. The one thing to be aware is that if your room is in the annex (building with the spa) on the street side, it is quite loud with cars in the am.

Another great stay great friendly helpful and welcoming staff. Good service all round. Fantastic breakfast eat as much as you please but don’t be greedy !!! Great gym and pool facilities user friendly. Will definitely be back.

Food ok not much selection. Staff not altogether happy.

Fantastic great room and location, highly recommend clean tidy ,

Perfect location. Spacious and clean room. Comfortable bed. Quite limited breakfast. But editable.

Expected a bit more ,first room the window wasn't sealed properly, ie cold draught and noise ,moved to another room ,which was better but bsiac and dated

Nice hotel, bar area and spa are great, had a room in the main hotel and it was a bit tired, bed was a standard double so felt small. Great stay and walking distance to the town centre.

Our room was disgusting. It looked like a very cheap and tacky way of decorating a room. I know it is an old mill but the decor was nothing more than cheap planks of wood, not even finished with varnish. No towel rail in the bathroom, no drawers just planks for shelves. If I had not seen my friends room, we would not have stayed. The staff, the location and the food were excellent, but I am loathed as to if I want to stay there again. We have stayed before and loved it. What happened, you have made it cheap and tacky. Our room was 406. Mrs Brenda Kelly.

Have stayed at the hotel Pop in for a meal in the canellto restaurant at the entrance to the hotel. Looking forward to the Xmas dinner and disco on Saturday 30th Nov

The hotel position was perfect, the room was lovely, only negative thing was being told it was either 08.45 or 10.30 for breakfast , clearly on a first come first served where breakfast is concerned but would stay again

Pros 10 minutes walk from the Christmas markets and 5 from the start of the shops. Room clean. Hotel nice inside. Breakfast basic but ok. Tea and coffee in rooms but no option for soya milk so take your own. Pool nice but hot tub small so wasn’t able to use it as more than 5 people in and it’s full. Cons Rooms a little tired. Hotel lift slow and 1 lift covers a lot of rooms. Parking free if room booked directly through hotel website but otherwise £12/ day. Wi-Fi not good. Wouldn’t work properly. We booked directly through the hotel website, securing free parking. Upon checking in, the receptionist said we needed to pay £12 parking. I said we’d booked directly through the but she waved a piece of paper at me, said “You booked through Expedia - it’s all down here” and again told me I owed £12. Again, I said I booked directly through the, she told me I was wrong so my friend paid £12 and we were able to get our room cards. Her attitude wasn’t great towards us. The following morning, I had found my booking confirmation - made directly through the hotel as I said - and returned to reception for a refund. Without checking my confirmation she said another guest - Jamie Wilkinson - had checked in after me and our bookings had been mixed up and me charged instead of him. Then she said she didn’t know how to refund cash until a colleague told her to just give us cash back. Up to this point, there had been no effort to contact us and refund our parking charge.

Rooms lovely and warm lots of hot water, meals well worth the money

We came by train so took us a little while to get our bearings and figure out where it was but once there we had an amazing time the staff were wonderful nothing was too much trouble, the food in the restaurant was amazing ( I'm still telling people about the feta melon and pomegranate salad) the room was clean and comfortable and we just had a lovely time would recommend and would stay again.

Very near to town centre which is just a walk away. The hotel is next to the canal. Great staff. Parking at the hotel is expensive at £12 per day. Pool and jacuzzi really nice, very clean.

First time staying at The Mill it was great lovely room great pool and sauna steam and jacuzzi . Had an issue while parking my car with a local who threatened to damage my car told the manager who let me park on staff car park under the camera which was a lovely thing to do many thanks will definitely be coming back and be recommending to friends and family 👍👍

Always stay at the mill when in chester

Had a fantastic time at The Mill Hotel&spa .

I haven't even left the hotel yet and I am writing a honest review. I came Wednesday 18th till Friday 20th September I can't fault my stay here atall. My first solo time away and it's been the best experience. Breakfast - a basic full English buffet and i found it very nice. They have cereals, yoghurt, tea, coffee and juices. Could not fault it. Spa treatment - I got a top facial that lasted 50 minutes and lottie was absolutely amazing. I am still actually glowing. Thank you so much lottie. Also big shout out to the spa staff. I didn't get the guys name on reception at the spa but were credit is due this guy is exceptional to his team and his patience, smile and overall service has been a pleasure. Pool area - was never overcrowded. The pool was slightly cold but I guess you needed that as the steam and sauna was hot (just how we like it though? The jacuzzi was amazing for helping with my wobbly bits lol. Changing rooms incredible. £1.00 locker but you get that back. If your staying in the hotel you can go down to the pool in your dressing gown. Or like I did hire a dressing gown and slippers for £8.00. Location - lovely pubs on the canal and 4 minute walk around the corner to the city centre and wall. Staff - really professional and well mannered. Make you feel so welcome. Rooms - the rooms are a little outdated but spacious and so relaxing. Bed was so comfy. They have a gym and bar but I didn't use these I'm gutted I've not found this place earlier. But all I can say is this is definitely my go to place to relax. Thank you mill hotel and spa for an incredible stay Jen

Had a great stay here for 2 nights restaurant and bar excellent. The free pool is excellent

Very good hotel great breakfasts in excellent location in town centre

Brilliant, definitely go back, food and staff were amazing.

The bathroom was mediocre, it was necessary to remove the bathtub and put in a tray with a shower. Remove the tiny little sink. The heat in the rooms is terrible 🔥

Great location in the centre of Chestsr City Centre. Most definitely the best location and price for a local hotel with a pool and spa facilities. Ample parking, comfortable rooms with excellent linen and mattresses. Look out onto the canal, visit the gym and pool and all within 10 minutes walk to the centre of town.. Breakfast was excellent, included and served by a very hospitable team. Check out the curiosities in reception- as usual some weird historical references in hotels in Chester seem to be a staple- like a replica of the queen's coronation crown which is actually very realistic. Excellent value. Would stay again

Lovely hotel, prefect location to walk in to town

Only just arrived will give a.review after our 4 day stay

Not impressed with the choice of breakfast as toast was cold preferred the previous way of tossting when you could do it yourself with toasters. Also the room was a bit dated and when advised of the bulb not working was not replaced whilst staying there

One of the best night sleeps I've had in a long time. The room had blackout curtains.

An absolutely gorgeous spa day today with my daughter, lovely welcome when arrived, we used the pool, jacuzzi and steam room, lunch was delicious, Lottie gave us the most amazing facials and back massages, an amazing therapist! we will definitely be back, everyone friendly and all very organised.

Lovely hotel...staff very friendly and advicable. The room was a great size with plenty room for clothes, and a fan which we needed! Only downfall was the WiFi....couldn't even get 1 meg, so useless for using technology 😔 we also didn't think highly of the restaurant...not much choice for dinner, breakfast was so so. Great hotel, close to all amenities, and would come back 🙂

We had an excellent stay. All members of staff were unfailingly friendly and helpful. Leaving the car for 3 days in the free car park was also very welcome as we walked, used public transport and cycled to get around. It was good to have secure storage for the bikes. Room was clean and comfortable. It was also great to have a hotel bar with properly kept cask-conditioned beer as well!

Lovely hotel immaculately clean. Breakfast was great fresh hot food and plenty of choice. Swimming pool went down very well with our granddaughter. Maps sent us an awkward way for the car park. Car park secure. Would most definitely return.

The hotel was nice enough, but I completely regret booking a massage at the spa. The massuese was either unskilled or inexperienced and it was an unpleasant waste of my time and money. If management cares to hear the details, I'm happy to provide them. In short, stay at the hotel but avoid the spa.

Rooms a bit small for a twin only 18” between beds, no aircon no bottled water cheap biscuits good points room clean comfortable beds good shower friendly staff nice breakfast but frayed eggs hard £12 to park it’s very expensive we payed £98 and should be around £70 with parking for the room

The hotel is a great choice for those looking for a comfortable and convenient stay. The staff is friendly and helpful, and the service is excellent. The breakfast is top-class, with a good choice and plenty of it. The hotel also has an excellent bar. The location is great, within walking distance of Chester and with the added advantage of an on-site car park.

Lovely hotel, nice and clean. Friendly staff and a tasty breakfast. Only a short walk to the centre to walk round the walls and take in the scenery.

Nice spot next to canal spa wasn't open disappointed

Just returned from our 1st stay at the hotel the hotel is so clean staff in restaurant we’re fantastic reception staff could have been better on checkout no did you enjoy your stay food was fantastic breakfast and the restaurant Small pool but nice NOW our room 204 was so bad there was no privacy at all unless you had the blind down and the road noise was really really bad even with the window closed this spoiled our stay if we were going to stay longer I would have asked to be moved so all in all if you can can get a nice room away from the road you will enjoy your stay David

Absolutely amazing hotel, big rooms great service, nice swimming pool 😊

A good, centrally located hotel for staying over for the races and visiting Chester itself. The rooms are a little dated but still had all of the amenities you would need for a short stay. The bar is well stocked and backs onto the canal where there is seating if the weather is nice. There are pool and spa facilities available but we didn’t use them, they are in an adjoining building, accessible over the connected bridge to the hotel. Breakfast was buffet style and was really good, absolutely no complaints there! Parking is across from the front of the hotel, charged through the front desk on arrival. Good place to stay and can recommend for a short city break.

Secured a great deal on agoda, b&b here. Room was quite large, facing a dual carriageway into/from the city centre. Some noise with the window open and the usual creaky floorboards for an old property. Lift quite small so we used the stairs. Bed very comfortable and some nice industrial style fittings to be in keeping with its mill heritage. Breakfast was fine, a little busy despite the booking system . Sausage and bacon need a bit of an upgrade, local butcher perhaps, as quite generic. Carpark £12, despite advertising as £9 on the booking, which is a little tight but seemed secure. Nice walk into city centre, perhaps 8 minutes. Hotel us next to the canal.

Lovely hotel with friendly staff. The bar staff in particular were very accommodating, making us cocktails that weren't necessarily on the menu. We will definitely consider staying again during our many trips to Chester. However one of the reasons we chose this place was the swimming pool but unfortunately we were unable to use the pool because it was "at capacity" and they were operating a "one out/one in system" meaning we would have had to sit in the waiting area for someone to leave before we were allowed in. Nevertheless, we had a lovely time

The room was smaller than expected. Spa is great and the best part. Didn't find any staff to be happy or friendly in their jobs at all.

The Hotel is absolutely wonderful. Not as Disabled friendly as could be. The food excellent and the staff all so very friendly and accommodating. Breakfast yummy 😋

Lovely hotel, Clean rooms, helpful staff. Car parking was a little strange but perfectly fine.

Really enjoyed our stay here. Would definitely stay again and recommend. Large rooms, beds were very comfortable, could use firmer pillows. Spa looked amazing (did not use this visit)

Perfect location, very close to the centre. Lovely staff who were very helpful. Breakfast was great too!

I admit to being a fan of old Mills being converted into hotels, the exposed brickwork and beams, uneven floors, corridors that may or may not lead anywhere and the fascination with half the place harshly lit, and the rest almost in darkness. The Mill follows this template unashamedly. The grumbles; Room was advertised as a double but it was two singles pushed together, as if we wouldn't notice. If using the spa, ladies have to pay £1 for a locker, yet it was free for men? Also, the wife had a surprise that the changing rooms were open and only one enclosed. Soundproofing is minimal as the nearby road rattled the room and one guest thought the entire floor would like to hear her conversation at 7am. To be fair to the hotel, they twice went to try and quieten her, but it did highlight the acoustics of the place. Staff were very friendly and helpful and the hotel is in a good location and quite clean.

This was mine and my fiancée’s first time visiting the hotel & we absolutely loved it & will definitely be returning. We were able to check in just after 2pm as our room was ready early. The room was spacious, clean and had a comfortable bed. There was the option of an additional plug in heater and a fan which was a great touch to the room. The pool facilities were brilliant & to use them (swimming pool, sauna/steam room & jacuzzi) is at no extra charge for guests at hotel. Towels are provided when using the pool & there is a changing room / locker facilities to use, which were very well maintained and clean. We were able to choose a time slot for breakfast, it was a buffet style breakfast and there were enough options to choose from so there’s something for everyone. The food was topped up fresh regularly. The restaurant was bigger than expected with plenty of seats available. The staff were all lovely & polite, particularly the staff at the spa reception. Overall our stay was brilliant value for money and an enjoyable experience. The hotel has beautiful decor and is in an ideal location when visiting Chester. We can’t wait to come back again.

We where in room 209 ceiling height was very low I am 6ft had to keep ducking room is tiny single room really very noisy from up above & in corridor would not stay again.

Nice large deluxe room with views of the canal. Room was a touch warm for my liking and a tiny window opener to bring in fresh air. Breakfast was tasty and staff were bright friendly and welcoming. We asked for a little extra checkout time and this was no issue for the hotel.

Good value Go down after 0900 for breakfast busy before

Close to the city Great staff Brilliant room Only just got here can't wait to use the facilities and have breakfast in the morning

Great spa ,staff outstanding, good food

Just had 2 nights here with my partner. No complaints at all, parking on site, clean rooms, excellent breakfast, good bar prices. A shout out to the young man who greeted us in the dining room and took us to our table, he was an absolute joy

Hotel was nice, parking is extra, but they do have plenty of parking. The spa was ok, pool was nice, steam room, sauna was out of order. We had breakfast that was good , buffet, plenty of seating, staff were very nice. Checking was easy, didnt wait. Room was comfortable, reasonable price. Well equipped.

Nice place for a drink, not to expensive.

Location was very good. Over all had a good experience, apart from rather noisy people in the room above 🙄

Could not check in till 3.00pm, no early check in, so of cause there was a wait at 3. Staff nice and helpful. Our room was in the new part across the bridge, top floor nice and quite, all so a good size and clean Breakfast good but a wait for table even tho' allocated time slot. Other meals cannot say as ate out. Parking can't see why you after pay £9 just because you book with agent.

5* hotel staff All the staff where lovely and helpful. 3* night sleep Could hear crack heads outside fighting all night and pigeons early in the morning. Pillows where old and terrible. The "double bed" was two singles pushed together. 2* breakfast Bacon was boiled and scrambled eggs where pale and watery. I couldn't tell you what they tasted like as I didn't want to risk my life. The croissants, OJ and cereal was fine. 3* Spa The room in-between the changing rooms and pool stank of piss. Decent size pool and small hot tube. Both seemed clean.

Rooms were clean, beds were comfortable, and the bathroom was large with a bath and a shower. There was a lot of noise from the road if the window was open. However, once shut, you were unable to hear it. The servers were very friendly and the food was good. The womens changing rooms smelt a bit, however, and the pool, although a good temperature, was extremely echoey to the point where you could barely hear yourself over the noise. Altogether though, a great place to stay in the centre of Chester, only a few miles from the Welsh border.

Stayed two nights at The Mill & we were generally happy without being bowled over. The site is a little bit higgledy-piggledy in that the main car park is across the road from the hotel, then the hotel itself is dissected by a canal, so both halves of the hotel are joined together by a bridge. The room was ok but we have had better at this price point. There was a raised screw on the bathroom threshold & the TV bracket had started to come away from the wall holding a heavy 32 inch TV on it. We noticed it was very dusty behind the TV. Not good & these issues were pointed out to reception when checking out. Toilet seat in room didn’t stay up when pushed up. Breakfast was ok we didn’t use the restaurant for any other meals. The gym, pool, jacuzzi, steam & sauna were all decent. Female gym/pool lockers require £1 coins, Gents either need a padlock of your own or you can hand in your room key for a locker key in exchange. We found the lifts in the hotel to be rather slow all round & it was quicker to just take the stairs. Proximity to central Chester is pretty good, Tesco supermarket is a short walk away down the canal for any supplies you may need.

Great location. Lovely breakfast. Everywhere lovely and clean.

Rooms were clesn,food was OK but not a great choice but the bathrooms still have nylon shower curtains and they're horrid!!!We used to have them in the 70s!!!!

Went to the Mill house spa for my partner 40 birthday. We had a lovely time. The service from start to finish was excellent. The staff were all friendly, helpful and have a great sense of humour. The hotel was clean. The food was excellent. The spa treatment was out of this world. The hotel is in a perfect location. Just a 10 minute walk from the town centre. And plenty of car parking spaces. ( parking is £5 a day) truly a lovely time. Definitely would go back one day.

Well first of all its a Yes to the pool area facilities and staff. Little restaurant is comfortable with great food & service. Large restaurant we went today for mothers day. Service good food awful. Fatty beef & hard roasties of which you only get 2. Love the Mill but won't be using the dining area again. Sorry.

Very good all round clean,good food,staff all good Very helpfull,restaurant looks on to the canal. Good bed, large room plus.

Parking is limited but at least there is some. Staff are brilliant and extremely helpful. Hotel coud use a refresh in rooms as a little dated.

The food was OK but not special. The staff were good and friendly and the service was very good. The building is interesting and there's a good bar.

Lovely hotel, food, rooms, service and staff! Secure private parking in the city centre was a bonus! Great location for exploring Chester..we highly recommend and look forward to a return visit.

The rooms were a bit outdated, the shower was not high enough for taller people, the parking arrangements were complicated as even though we paid for parking there was no space. That being said the staff were polite and friendly, spa was very nice, the location was convenient, tv in the room and the breakfast was decent for a buffet.

Good value but a 3 star hotel that could do with an upgrade in the rooms . Centrally located and service was good.

Great location for centre, food was lovely, both brekky and evening meal, bar good showing sports, didn't use facilities. Rooms good, would stay again no problems, if I had to pick a hole.... softer pillows please, personal preference but all good 👍🏼

Loved the hotel, only down fall in are room was ,there wasn't a socket for hairdryer near mirror, but the lady on reception gave me a smaller mirror to use which did the job, noticed some of the pillows were grubby, no pillow protectors.All the staff were very friendly and helpful.