The Midland in Derbyshire Dales - Phone Number, Reservations, Reviews

Nice traditional pub, with a pretty beer garden by the river, staff friendly enough, however prices shocking we ordered 1 pint of guest ale, 1 pint of old mout cider and 1 lemonade £16.50!!!!!! Tourists will visit once but with that pricing means they won’t visit again not good business sense which is a shame

Nice Position And Good Friendly Pub. Have read some of the previous reviews and l can only comment on our visit today. Really nice warm day, we had lunch, which was very good indeed. The Friendly Staff and the quality and quantity of fresh food was good. When next in or near Matlock Bath, we will call in again. The Scampi and lovely crisp chips with really fresh salad and the Chili con Carne was really good.

Shocking prices ordered a Madri ana large wine£15 wine was 9.20 a glass shocking daylight robbery an wonder why pubs are closing

Just came off the train and fancied a cold cider so I went into the midland and just ordered a Kopperberg cider that cost me £6.30 FFS I could two pints of that from Wetherspoons and still have change left over. Just don't bother walking and getting a drink cause this place rapes your wallet

Waited at the bar for a while as it was quite busy which is not a problem. When it was our turn to order we were told that they were too busy to do hot drinks no apology or anything. & then as one of our party had been served the woman walked away to serve two other groups that came in afterwards before she served the rest of us . We come here every time we visit but after the attitude today we will go elsewhere in the future

Is it worth visiting, the scenery is nice having a drink by the river. But i agree with some previous reviews the 2 lady's in there so miserable and certainly Not customer friendly. I speak from customer service experience. Lets not forget who pays their wages its the likes of us paying customers. Come on ladies be more friendly and helpful and you could surprise yourselves.

The staff went completely above and beyond today for us! It was Mother’s Day so wasn’t expecting to get in anywhere due to not booking but they still accommodated 6 of us! Told us what they had and didn’t have & explained the ordering process! I have gallstones & my partner explained this to the manager/owner & asked if there was anything I could have & she rang the fish shop across the road to do me a steamed fish & they did the rest so I could still eat with my family! I really appreciate this & can’t thank them enough this really did make my 1st Mother’s Day!

Uninterested and rude staff as soon as we walked in. Poor quality beer - bad enough I had to leave my drink (pint of lager) as it didn't taste right at all. Normally I would complain but due the staff being well not welcoming it just wasn't worth the hassle. Both myself and my partner walked out feeling very disappointed by our overall experience.

The absolute worst service I've ever had in a pub. The two barstaff went out of their way to be as rude and weirdly aggressive as possible. It felt as if they were running the place into the ground on purpose. I thought we might have stumbled on to a hidden camera show. So odd. The beer was over-priced and poorly kept, and that's the best thing I could say about the experience. Matlock has lots of good places to eat and drink. It can do without this version of the Midland.

Don't bother. Uninterested staff, all one of them, too busy eating the pubs nuts. Place is cold. What a dump.

Awful cider tasted and smelt off, barmaid was miserable and if you laughed you got told to shut up. Not able to play killer, just not a pub and more a funeral parlour

When you have an aggressive sign slapped on the door regarding toilet is only for customers, I think you know what kind of customer service you're getting. Two drinks over £10, I think they're charging out of this world prices. Not to mention the miserable expressions coming from the bar staff, if it wasn't already cold outside, their stares would have had me freezing. I mean, it was as though I was robbing them, not them robbing me. I know this is close to the train station, but avoid like the plague.

We came here for a drink to end a lovely day in Matlock , we got a cider and a larger. My cider tasted awful and the glass fasted like washing up liquid so we went back to the bar to asked if it could be replaced or swapped and the man behind the bar who I presumed was head cheff of the owner spoke to us so rudely and was chucking his hands up as us … do not recommend!! Won’t be coming back! Put a bad end to a lovely day out!!

Went in for a drink with friends, completely empty on a Friday night at 8pm. We had two small bottles of Prosecco which we were charged over£17 which is absolutely disgusting! My friend had a pint of Moretti which was over £5 ! Needless to say, we won't be coming back! The pub itself was very unloved and the young girl behind the bar was extremely embarrassed about it!! Yours Joanne England permdolly@hotmail.co.uk

Went on a very hot day & was looking forward to a cold drink. One J2O & a bottle of Corona cost £9.60. Later on in Tideswell we had the same for £4.70. We did not eat & could see no-one else doing that. It turned out the cook was sitting across from us busy doing something on her phone. Someone came out of the kitchen to tell her the fish (presumably for fish & chips) was still out on the side (in high temperatures & with flies around). She looked cross & said she'd be in later to sort it. She left about 10 minutes later, telling the bar lady she'd be back down later to watch the rugby. It was very warm so the area outside by the river would have tempted us, but there were too many wasps all over Matlock Bath. The outside area looked nice with beautiful barrels of dahlias/chrysanths. Unfortunately it would have been impossible to afford more drinks, we noted someone getting 4 drinks which cost them £30. Unsure why they charge double the price of everywhere else. We would not go again.

Decided to pop in for a drink but horrified with the price of 2 pints of San Miguel at £11.40!!!! The service was pretty poor also from a young barging who had no personality. The toilets were filthy and the floor covered in urine, honestly don't bother with this place. There are much better pubs in Matlock.

Went here for dinner after a walk through Matlock, the lady behind the bar is far from friendly there was 8 of us in total 4 adults 4 children the food was all straight out of freezer bags, frozen chips, microwave pizzas and funny tasting scampi. Do not go here terrible experience.

Do NOT go here. £9.20 for two pints of pepsi! Disgraceful. I'll step foot in this place again. Avoid

We called in for an afternoon drink before heading back to our digs. Despite the dark and dingy interior, it’s a beautiful location with a beer garden next to the river, but difficult to find a spot away from the smokers and vapers. Customer service...

Best advice is Just avoid - which is a pity as it’s a great spot next to the river. All other 1-3 stars and comments are accurate re staff, prices and atmosphere. It would be simple to fix 90% of the issues with a wine list and reasonable wine, cleaning and staff mgmt.

Non-descript railway side pub. However, the outdoor seating by the river earned this place an extra point. Beware of the barmaid who had clearly had a personality bypass. We actually thought she was mute, until at the end of our purchasing experience she asked if...

Unfortunate experience. Complete and utter tourist trap, just popped in for a quick drink. Enviable location, but that's just about where the the good points stop. Run down and dirty pub, needs a bit of maintenence. The woman who served us needs a serious attitude...

Had a pint sat in the beer garden overlooking the river and enjoying the good weather. I’ve taken a point off because the drinks were quite expensive, there was dog muck between the tables in the beer garden & a screaming child inside which was...

Sitting on the terrace overlooking the river enjoying a couple of drinks before going for dinner, what is not to like about that.

2 pints of San Miguel £11.40 WTF??! Thought we were in Matlock not Montecarlo!! Pub is an absolute dump, grateful it was a sunny day and sat outside. Landlady, absolute misery!!! Save your money and don’t bother!

Tourist trap rubbish, just like every other below-par eaterie in Matlock Bath. £11 for a burger that looks like it was bought outside a football stadium. Zero effort to dress it up to make the clientele feel like they are getting their money's worth. This...

This pub is in a most enviable position as you drive into Matlock Bath. Right next to a large car park and the station. It sits on top of the river and has a large three tiered outside seating area. On first look it seems...

Terrible customer service land woman (curly hair) is awful towards people. So rude and stroppy, selling under age alcohol, making smirk remarks, really set a bad atmosphere, the pub itself is lovely located by the lake but that is all. Get rid of this land...

My partner & i had visited the Fish Pond pub at the other end of Matlock Bath & found it okay & friendly, so as we walked to the other end of the parade taking in the lovely scenery, gift shops, & arcades etc, we...

Awful place, terrible atmosphere, staff very unfriendly, no smiles and miserable. Decor very outdated and smelt old. Didn’t dare try the food and avoided toilet use! Pool table for over 14s only which was disappointing. Not family friendly. Will not be returning!

We popped in for a drink whilst visiting Matlock illuminations. It was okay for a quick drink but it wasn't very clean and the staff were a bit mardy so don't think we would go back.

Despite the poor reviews, we were passing and looking for lunch. It was quite busy but we didn't have too long a wait for our food. Seems a lovely location with great views overlooking the river, with outdoor seating. The staff seemed fine, but there...

We visited this pub for a family light lunch. We were greeted by a very abrupt and rude lady behind the bar who announced they are only serving the main menu. I asked for clarification on the items in the menu and again the lady...

We called in as we needed a drink to refresh ourselves. The place was quiet with it being early evening other than a few locals who were welcoming. Ok place for one drink.

We decided to have a drink here as the garden seating by the river looked inviting. When we went to order drinks, we were "greeted" by a woman behind the bar who clearly had no desire to even be there, let alone serve you. Not exactly service with a smile, more like "do I have to bother ?"Once we had received our drinks ( I nearly left before we got that far) we sat in the beer garden by the river. We were greeted by loads of uncollected glasses, two dirty ashtrays between lots of tables and the impression that nobody cares whether you are there or not.I would certainly not volunteer for this experience ever again !

During my visit I was served by a lady who took her time to make all of us feel very welcome and like we were a member of their family. She explained in depth the reason as to why their was no disabled facilities and also went above and beyond in all areas. She was a credit not only to pub but to the Company as a whole, unfortunately we didn't get her name but feel that she deserves recognition for high quality service.

Not a bad place, then you go to the toilets which is literally steps next to the kitchen.It put me off eating food here, luckily I only came for a drink. I felt sick to think it’s that close even if it’s separate rooms it just still feels too close

This place has definitely gone down hill. Nice seating area outside but the inside is in need of a refurb. It was a Bank Holiday Monday and tbey stopped serving at 6 pm. There were people smoking inside around the bar and no Covid policy in place. Avoid

Literally the most vile food I’ve ever had. The inside is very dated and the high chairs were covered in old bits of food. I had to wipe the one we used down. Tasteless overcooked processed food. I’m sure this pub would be perfect for Gordon Ramsey to work his magic on. I had soup and it was awful, we ordered kids meal and who knew fish fingers had grey fish inside them. The pubs still lucky to be open in such weird times we live in you’d think they would make the most to make it the best experience for customers and want them to return to it.

Lovely setting, idyllic seating area, but until you go inside it’s grim, and are greeted by sighing, uninterested, ignorant older bar member. It really is the worst customer service experience I’ve had and I’ve hit o good few pubs in my time. Had one beer on our family trip and gladly left. Don’t get caught out like we did. Thought it was our Scottish accent but reading other reviews maybe not.

Visited with family and were met with a couple of dos and don’ts, which I expected with COVID. However, once we grasped the way the staff run this place, we settled down for a couple of good drinks. Will definitely visit again, possibly to stay in Matlock Bath as a few days is a must to see everything in this delightful town. Will definitely recommend this place to anyone.

5 of us visited today. Food was excellent!! I had the steak pie which was tender and full of flavour. Portion size was big and you don’t leave hungry. I WOULD RECOMMEND AND WILL VISIT NEXT TIME IN MATLOCK. I don’t agree with these reviews I saw a lot of “entitled’ people and “snow flakes” complaining about trivial matters today. In summary if you want great food at value for money visit.

We called in here having some time to kill. My boyfriend and his daughter was already seated with drinks right by the door. I walked in with my face covered with my coat to be told in an angry tone “you need a mask” by this time I was seated where I turned round and she was shaking her head. We was then ignored until my boyfriend asked for my drink. By this point another young man had walked in to be told “sit there!” So he did and he waited for 10 mins until I said he’s better off going down the road, to which the lady then asked what he wanted. Rude staff with no customer services. A poor lady went out with her dress tucked into her underwear to which the manager made it obvious to everyone by pointing and laughing at this poor lady walking up the road, instead of quietly bringing it to her attention. Wouldn’t come here again, surprised it’s not closed down judging by the poor reviews out numbering the good!

All reviews saying this place is rude smelly and unwelcoming are 100% correct .dont bothe,gthe roadto the Fish pond pub. Awsome service and awsome food.

Would never write review of a pub we just called in whilst on walk but honestly this place is dreadful . Looks like it need major deep clean especially the toilets but the main thing was the welcome and staff. These people are in the wrong job. In my opinion I don’t think I’ve ever been in a place with such a slovenly team. They insist u sit by bar whilst they serve u to save them doing any unnecessary walking - most places are doing table service due to Covid - and are so rude they practically bark at you . We also witnessed one staff member rudely speak to a lady who came into meet her husband and was told sit there and she walked to sit with her partner and the barmaid was furious rolling her eyes behind her back at her etc. Unbelievable horrid pub no wonder it was half empty . When we mentioned it to our landlady she said it was well know what a vile place and she wondered if staff were that rude on purpose trying to be the faulty towers of Matlock Bath. Couldn’t get out of there fast enough. Walk a bit further and go to other pub. Also how is it Covid friendly for every person to have to sit at the condemned table to get there drink so the idle women can just hang round the bar . We did not see it cleaned whilst we were there .

Service without a smile. Arrived with awful attitude from staff and felt uncomfortable throughout the whole half hour we managed to stay for. Would highly recommend Charles Bar down the road for service with a smile and far tastier pints. Very disappointed.

1st June, the day after Bank holiday, half term, gorgeous day. Visited with my wife and son, walked in not greeted, saw a form on a table so filled my name etc. In, manager/owner behind bar still not a word, no other customers inside. I asked if we could get a table outside, he told us to stand over there. We stood against a wall by a door for 20 minutes. A woman then came over and showed us to a table outside and left us. 10 minutes later she came back and we ordered our drinks, BTW, nearly £5 for a pint of Carling is disgusting. However we had a table ina quiet area so decided to have another. When we asked the barmaid she went to ask the manager if we can have another then came to take our order, we were told this is our last one as we are closing! This was 6.30pm on a half term Tuesday, when a few other families that had finished their day out where starting to arrive and turned away. They said they had a really busy Bank Holiday weekend and the staff where tired! This, after reopening after 6 months of lockdown, and they had plenty of staff. Go to the fishpond instead. Never aver again will visit this place unless under new management.

Despite my reservations after reading the reviews on this place we came here for a few drinks and to watch the Euros.The bar staff were lovely, quite happy to leave us with the tv remote and when the footy was over they pointed us to a table outside in the sun.The bar maid with dark curly hair and glasses was excellent, friendly, funny and really cared that we had a good time.The only thing I can think of is that the moaners on here were disappointed that their pints weren’t served by a floating unicorn!No complaints from us

We called in here to sit outside and have a drink on a hot day last week.The landlord or owner was most unfriendly, rude and bossy.We asked if we could have a drink outside and was told sit down there! There was a table that another couple had just left with their drinks and there was no sanitising in between.We sat like naughty children while he barked at us what lagers he had, which wasn’t many.My husband who enjoys real ale stood up to try and see the pumps and was shouted out to “sit down, you’re not allowed at the bar!”We ordered the drinks, paid and quickly went outside. We sat anywhere we liked, was not shown to a clean sanitised table. We quickly drank our drinks and made our escape.Of our 4 days in the Peak District this was the worst, most unfriendly place we visited.

Lovely Riverside terrace. Good food - baguettes were generously filled. Service could be friendlier and probably more efficient as well.

we went in and we were asked for exemption card which we did not need to show absolute shambles and as you can see he was disgusted

I can confirm all the reviews in this section following my experiences today in this miserable dump. I had them all. I have spent the past year wishing the best for pubs and hoping for their quick recovery but I will raise a glass at the failure of this one.

Entered this pub with my partner and toddler. Met by utter rudeness from the man behind the bar because we didn't put masks because we were going to sit outside. Fair enough, ask us to put masks on but to be met with pure rudeness and not so much as a hello, there is no need. Learn how to politely ask people to put a mask on, instead of being patronising and rude. And also, my partner is actually expemt, you should consider this as we had no problems in any of the other places we visited that day.

Walking past the midland we noticed a table available in the sunshine, so decided to stop off and have a pint. The staff were serving other tables and failed to acknowledge us, my husband put his hand up to get a staff members attention after waiting 5 mins. His response was “ do i know you” and walked away. A customer pointed out that we needed to sign in at the front entrance first, maybe the rude staff member could of just explained this, as each pub has a different process. I walked round to the front of the pub and popped my head in and asked if I needed to sign in first, the same staff member said in a rude manner “ yeah if you where your mask” then walked away. I am actually exempt and due to my job i have regular covid tests, the staff member should not assume they everyone is a mask wearer. I then asked another staff member where do i sign in and she said “over there” clearly couldn’t be bothered to be there. I then asked “wheres over there” and she pointed to the conservatory with an attitude. Another staff member walked passed so i asked what happens next now that i have signed in and sat at a table, he said I needed to wait at the entrance to be seated. I got fed up with the staffs couldn’t careless attitude and told the staff member i have been there for over 10 minutes. My husband and I decided the business didn’t not deserve our money/custom and went to the fishpond instead, where the staff greet you upon entry and explain their process before seating you. Maybe the midland could take note. Hospitality has been hit the hardest during this pandemic so the midland need to treat their customers with kindness and respect because without us they won’t survive. I will not be returning to the Midland.

We came here as it’s at the end of our round. We had friends visiting and the first thing we were told at 1245 at lunchtime is ‘we don’t know how long drinks will take, your at the back of the queue’ There were 12 tables occupied at the back with only 3 having been served drinks. The staff couldn’t have cared less and when we asked this he said ‘it’s the system, what do you want me to do’ Well serve some drinks and look after the people that are ‘trying’ to spend money here!! Honestly with better staff and this location, this place would be the best venue in Matlock Bath. Would never recommend until they change the ownership or the staff!! Missed opportunity for someone in the future.

Went into The Midland today for drinks and a meal, a bloke behind the bar shouted "where's your mask" to me, I explained that I was exempt, to which he replied in a loud angry voice "So what's bloody wrong with you then?", everybody turned round and looked at me, he and a female member of staff just laughed at me and told me to leave, which I did in tears.

Popped here with my wife on a tuesday afternoon as we were in matlock so had some food.The one way system for the covid-19 was good but i did think the drinks were a bit pricey £5 for a dark fruits.. £4.20 for a carling and £3.20 for a appletiser.We ordered a fish and chips, and the scampi and sat outside, the outside is fab, overlooking the river in the sun.The food unfortunatley took about 50 mins to come, maybe short staffed but a long time considering it wasnt overly busy,The food was ok and portion size wasnt bad either.Would i visit again... maybe yes if the wait wasnt so long and im in the area but its not somewhere i will go out my way to go back to.The lady that other people have mentioned in reviews was working too, and we had no problem at all with her and she was friendly and welcoming.

Covid precautions in place and track and trace, so felt very safe during the visit. It was a lovely day and enjoyed a couple of refreshing drinks out in the beer garden was just what the doctor ordered. Lovely friendly staff

Yes the midland has a lovely setting on the river derwent. But like others have mentioned one member of staff (dark haired women) looked at you like something on the bottom of your shoe. We the public pay your wages at the end of the day. And from what I saw the kitchen wasn't clean. Go to fishponds and Holly tree up the road where you get a warm welcome.

Called in for something to eat and drink after getting to Matlock baths from Matlock train station. Both the men behind the bar were very helpful in the ordering process and in the answering of questions nothing to do with he midland. We had the steak pie and the cheese burger. Both were excellent. Sorry I can't slag it off like some of the other clientele. Don't just believe what you hear, go and try it.

We tried to go for a drink last week just before 7pm on a beautiful warm summer evening. Tried back door to be told very abruptly “closed” apparently a prime positioned pub in a tourist area is not stupid to close at 7pm on a lovely evening! Don’t bother going! I am local but will not grace the rude staff with my presence in their grubby pub anymore!

Stopped off for a drink whilst in Matlock .I wish we had carried on walking. I Have never met such a miserable landlady/barmaid,didn't crack so much as a smile ,very unfriendly feel about the whole place ! We sat outside & only went in to use the loo,felt like i needed to wipe my feet on the way out ,very grubby ! Avoid at all costs unless you want to see the death stare for yourself.

Just to echo previous reviews, bar staff very rude to the point the lady behind the bar actually swore and tutted when asked for a drink, her excuse I’m tired and had a busy day! Like that’s an excuse. Very sorry for wanting to spend money in the establishment. Get rid!

Bar lady extremely rude, heard another member of staff (male) say he couldn't be bothered with food and left someones order to one side. Would not visit again, did plan to stay for food but changed on mind due to terrible service.

Wish we’d read the reviews before our visit as we wouldn’t behave bothered! Bar lady just plain rude. Pub very tired. Great shame as it’s in a perfect location and has such potential.

Beautiful setting by the river, inside pub looks a bit dated, could do with a brighten up, social distancing adhered to, one way system and antibac stations, staff seemed friendly. Didn't have food, just a drink.

Me my children, my friend and my friends child visited this pub while out on a family day. The bar maid was very rude, made sarcastic comments as was unsure on the new protocol due to covid 19, we are not regulars and had never visited before so therefore we had no idea. She was not at all welcoming to visitors and will not be returning with my family, this is a shame because the pub is situated in a lovely spot.

worst pub i have ever been too, we were treated as if we had a disease... the owner looks like a sour trout, the pub stank of cabbage, it was dirty, and lack of safety measures. i have never known a sour faced old woman to be so rude and arrogant, who constantly gives you dirty looks. one of these days someone will end up giving you a slap. if you dont love your business then your obviously in the wrong job. so do everyone a favour and move on.

We visited to have a family pub lunch on a rainy day in half term. There was literally only 2 other families in there. Despite the menu looking OK we walked straight back out. Felt dingy and not very welcoming with a peculiar smell. A shame as its a lovely location but we couldn't face eating in there. Had smashing fish n chips across the road instead.

To the landlord of this pub. Do everyone a favour, sell the place and let someone else have a proper go at running it to it’s full potential. It’s ideal location is absolutely wasted on a bunch of people who have no respect for it or it’s customers. Running it into the ground!

Rude ignorant, I live here, I will never walk in to this pub ever again!!! it has had several chances, same result !!!!

On our visit the pub was very busy, due to the illuminations later that day. Too crowded to eat, so we went outside and had a drink. Good beer garden looking over the river. Nice place for a drink, although staff didnt really seem to be paying attention the job, even though the bar was busy.

Rudest welcome ever, no please no thankyou dam right rude couldnt wait to get back to her phone, looks at you like something she has stood on!!! £5.70 for a Guinness and a bag of cheddar! Drunk up and left, I suggest this place gets some different staff! No wonder its empty on a saturday night

Obnoxious staff. Avoid at all costs! There are many many more amazing places to eat & drink in Matlock Bath & Matlock town. In all honesty I've never eaten here so I can't comment on the quality of the food but the staff alone is a good enough reason not to bother!

We visited in October and popped in for food before going to the Matlock illuminations. We ordered food for three adults and two children. Prior to ordering we asked if they offered jacket potatoes and we got a blunt No reply. At the time we ordered it seemed we were the only ones waiting for food and it came out within 15-20 minutes and it was hot, like piping hot. The food was okay. One child’s meal was burger and chips (no beans or anything) and the other child had pizza and chips which was randomly served with peas. Whilst we waited for food what seemed to be a member of staff came from the kitchen with a sandwich and sat at the bar eating it. Staff seem to wear their own clothes and stand behind the bar chatting. There’s signs up explaining the the toilets are for paying customers only but I think the public toilets next door that you have to pay 20p to use are cleaner. As we were leaving we stopped to let a large group of people come in, as they all went past it into the pub to find a seat we overheard the staff ‘who are of these, where have they come from?’ It just seems like they don’t like custom. It’s a shame as the location of the pub on the river is lovely. We wouldn’t return in a hurry and would rather try somewhere else in Matlock next time.

This pub is close to the train station and beside the river derwent. Ok place for a drink if you are at this end of matlock bath. Inside is very dark and dated, with no continuity with chairs and tables. Drinks were not the cheapest around matlock. Couldn't see me eating here.

Four of us had a meal at the pub. The staff were friendly, and the food was presented well, and we all enjoyed it.My wife praised the quality of the salad and her gammon The food was value for money and it was a pleasant place to visit

Visited here for the second time this summer and on both occasions we were met with a warm welcome and a fab sense of humour. We decided to eat here this time and both had roast beef. It was so tender it melted and the gravy was just mmmmmm.Thanks to all the staff for making our visit a special one. We will definitely be back.

Lovely view and destination however ruined by rude bar lady who was not friendly or welcoming in the slightest

32 degrees on Sunday, I wanted a beer! Called in at The Midland. A very warm welcome, bit of banter with the gaffer, nice pint of Peroni by the river. Got everything I wanted in a clean, efficient pub. As for some of the comments on TA, sounds like a different Midland that I was in yesterday! Would certainly go again.

Stopped at the Midland hotel for a bite to eat in the hot sun. Ordered a ham, chicken and mushroom pie with chips the gravy covered the pie but once it uncovered to my shock the pastry was undercooked. The food arrived quickly and was warm and other service was ok not worth writing about. The garden area at the back of the hotel is great with a nice view of the river.

This is a cosy nice pub with a beautiful garden and outside sitting. Inside it is an old-fashioned pub serving nice pub grub! Good service!

Rude and aggressive staff - clearly missed the Customer Service training. Looking at the other recent reviews, it’s clearly the normal for them. It’s a shame as in a really good spot overlooking the river and next to the station; however they need to get the basics right. :-( #itsnotrocketscience

With a large family group there often is different requirements, ours had a vegetarian. The staff in this pub weren’t accommodating to say the least. Very unhelpful and unfriendly, refusing to cook a vegetarian meal. We took our custom else where, suggest you do to.

Walked in went to the bar. No greeting. Just a sullen women walked up to us. She didn’t say hello or even ask what we wanted. We just ordered. She never said one word to us. Just showed us the card machine. To which 2 layers and a bottle of vodka blue were £13!! I even said to my partner how much was it cos she never said a word.

Arrived about 7:45 pm to ask if any food- blunt reply - No.

Stopped off for a bite to eat. Food fabulous and great value for money. Staff very friendly and helpful

Made our children and dog welcome yesterday when we were in need of a break from the rain. Yes, it’s a bit dated but we didn’t want a posh place, our kids aren’t posh!!!! Huge meals, we had pies and they were fab. Kids meals were also big and reasonably priced. Felt relaxed in there.

Called in for a few drinks after Gullivers theme park couldnt fault the place staff and locals were so friendly plus Trojan the husky kept our kids entertained a lovely spot with fantastic seating overlooking the river amazing on a very hot day

I have never felt so insulted and disgusted as i have at this disgrace of a pub. The bar people were rude and curt. very limited soft drinks options. the place is dirty and dated.

Smelly pub, stunk of out of date fat from the deep fat fryer. Run by lesbians that are way out of their depth.

Would never drink here again. Barmaid was rude, and the lager tasted of line cleaner. This pub is in a great location, just a shame about everthing else.

Spent a while here on a sunny afternoon.lovely views of the river with a tiered terrace Nice interior in the pub Wide selection of food.

We called in on Weds yesterday,apart from Fish &Chips; this was the only one that we could find that sold other food at the time,It was a bit empty when we walked in,so was served straight away,and given a menu.I found out that I had to go to the bar again to order and pay before the meal.We had Chicken,Ham &Mushroom; pie with gravy,it wasn't too long to wait.The contents of the pie were a little hard,.in fact the meal was average, the gravy made the meal.The two staff that we met were pretty impartial,always talking to each other and it seemed as though you were in the way,the food was reasonable(what we had)can't comment on the other meals.All in all average.Won't go back,

Went in for a drink. Barmaid was finishing serving another customer. When she had finished we were ignored whilst she ate her lunch which sat on the bar. She then gave the previous customers order to a waitress, who was equally as miserable as the bar maid, then we were served our drinks, which were put down on the bar with some force, she then ate another two mouthfuls of her lunch and asked for the payment!

I can only reiterate what others have said about this Pub. Staff were just incredibly rude, need lessons in Customer Service and the decor was really outdated! This place clearly trades on its location alone, being a stones throw away from the Train Station. Please avoid at all costs, spend your hard earned cash up the road where your Custom will be valued!!

Just called in for a drink while having a lovely afternoon in matlock.

We visited good Friday. The place was very busy we sat outside which was ok and the drinks were ok but when I visited the toilet omg the door did not lock, the handle on the cistern was complete broke and hanging down so I couldn’t flush. The place inside looked very tired and not clean tbh. On the good side the woman behind the bar was nice and helpful

We are locals and only ever call in here for a drink if we can sit outside. the bar staff are rude to say the least. We called in over the Easter weekend and after the usual standing at the bar and getting grunted at by whichever one of the bar staff had a brain cell that afternoon (they clearly share the one) they were all trying to use the till at the same time to which one very loudly asked the other one 'are you going to move today you fat bas****. Not appropriate at all on a Sunday lunch time when the pub is full of families and children. The whole place needs refurbishing from top to bottom everything is old tired, dirty and smells. The toilets are not big enough or clean enough. I doubt they have much repeat custom when it comes to food judging by the look of it or how much people seem to leave. I've never had or intend to have the misfortune of eating there. Shame as it could be a great spot. Go up to the Fishpond, efficient, helpful staff and the food is lovely.

Entertaining was how I would describe eating here a bit like the catering version of Faulty Towers! Although we were initially put off by the aroma of brussel sprouts we went ahead and ordered some food only to be told that we couldn’t eat chips on the lower outside tier. We never could find the lower tier – I can only assume that it is the river itself and quite why you would want to eat chips in a river is beyond me. Said chips did arrive after some time (I think the ordering of one chip butty may have confused things slightly). Perhaps the strangest experience was the reaction we had to the wrong number of chip portions that were brought out – there seemed to be utter disbelief that we had the audacity to expect the amount of food we had ordered! Overall entertaining if only to prove that it is possible to eat chips outsi