The Mermaid Fish Restaurant in Leeds

I ordered a sugar free drink and whilst I appreciate the effort to replace it with 2 cans, I cannot drink sugary drinks so they just ended up in the bin. Also they never read the notes, every time I order I ask for scraps, they never provide them. Apart from that, the food is good and delivered quickly.

driver rang to inform me that the app had given him the wrong details but told me he knew where was the app says delivered at 14.12 but now 14.39 and only turned up the order was wrong and the curry was spilt everywhere

Absolutely, fabulous food and service from Sue. The mermaid is back to it's best!!

Amazing food as always, my family have been coming here for years and it's never failed to be a lovely meal out.

Got to be the worst fish and chips I've ever had...once upon a time this place was packed with people even coming by coach...never again...I often wondered why the place was empty....you need to work harder I'm afraid....

Delivery fine, called them to get my drinks and the woman who answered gaslighted me telling me that I hadn't ordered drinks, was quick to get me off the phone when I said I can give her the order number... 7+7 doesn't equal 21.78 even withdelivery.

Chips gorgeous,Fish dry and tasteless with stodgy batter.

Food was great. Evie's service was great too.

Love fish n chips at home but it's a special treat to have them served fresh from the fryer at the mermaid restaurant. The taste is sensational Great service, food and lovely venue

Take away fish and chips not great chips full of black eyes hard and scrappy chips plentyful but poor quality Fish batter dry and hard no flavour £18 for two portions and very disappointed as I was really looking forward to the award winning fish shop I will no be visiting again

The large fish at £17 everyone needs to get this it’s fabulous

Great fish and chips, good service and fast delivery

I have been using mermaids for nearly 30 years I went in 1 hour and 10 minutes before closing and was told that there was no fish asked if they could do scampi was told no sausages only in a fish and chip restaurant wasn't even apologetic

Just ordered a fishcake and a teacake for my lunch today and I have to say it was the worst fish cake I have ever had in my life, it was like it had been refried from yesterdays leftovers over done on the outside and soggy grease mess in the inside, extremely salty, one mouthful and it was awful. Ever my dog refused it. Should have taken it back but I was busy with work, It used to be so good but never again.

Second time now that we haven't got our full order. I'd recommend checking everything before letting the driver go!

Emma you were EPIC. Thanks for the great service from you and the team. We will be coming again.

Food was ok not brilliant I will go again

I don't think I will be getting a fish &chips order from here, let's talk about fishcakes sold here. rubbish, a fishcake should be shop made consisting of a slice of potato,fish, topped with another slice of potato dipped in batter and fried,and not the disgusting thing that was served to me which tasted awful . Rubbish.👎 PS you can't beat a poor review.

This is the best fish and chip shop, that we always go to, last week they had sold out of scallops which was disappointing but this week they put us double portion in the order, not that I wanted 4 scallops but thank you it was a nice gesture!

Been very impressed each time we’ve eaten here. Food is great, staff are very friendly and service is very quick. Best fish and chips hands down!

Absolutely fantastic , Emma and Susan were ever so helpful I usually go to wethaby whaler but even nicer here , we Will coming again

What a good evening, Emma from the outset made our whole night something special.. Then there was the food, it was well presented and tasty... we followed up with a lovely dessert, apple crumble and coffees to finish...Sue cleared and was most helpful too... We certainly will be back.. Thank you for a lovely evening.

Call for fish n chips too restaurant we were welcomed by a nice waiter who couldn't do enough for us we ordered the mermaid special and when it came too the table we were highly surprised by the size it was like a baby whale to be honest beautifully cooked too perfection when I cut into the fish it just come away in white flakes exactly how fresh fish should do as I'm 60 years old and we used too run one of the best fish and chip shops in Middleton when I was 13 the fish was like eating white fillet steak chips were spot on and the complementary peas bread tea condiments were spot on and would highly recommend trying them .

Poor quality food. Small child portions, and staff that don't have a clue what to do. Very expensive too. I won't be going there anymore 😕

Arrived and parked in disabled bay near disabled entry where it instructs you to ring the bell after waiting for some time we had to walk to the front door. We were then waiting until the only member of staff in sight greeted us and showed to our table , we had to request a move as it was very cold , however it was no warmer and we sat to eat in our coats. The food was ok and we were happy with the service, but the visit was ruined by being so cold! Other diners were also keeping their coats on and I only saw two staff members and none apologised for the lack of heating. Doubt we will be up for a return!

This restaurant is always good, when we want fish and chips it’s the first one we go to, tonight we ordered 2 scallops aswell but they never arrived! Must be getting complacent!

Been a number of times and always enjoyed it, however today it was dire. The waitress who took our order was in an absolutely foul mood and could barely be civil. Afrer waiting about half an hour for our fish,and chips, these were finally delivered to our table but no cutlery and the sides we ordered had to be re-requested and we waited a further 10 minutes for these. The restaurant was also freezing cold and the small heaters dotted about the place made no difference to the temperature. Nobody was interested in whether we had enjoyed our visit or if the food was OK. Sadly I think this place may be living on borrowed time if they don't up their game.

When we arrived at 11.40 the door was locked even it thought it was ment to open at 11.30, when we entered it was freezing, with 3 little heater on the floor. All the table were set up for just 2 people no matter if it was a 2 or a 4 table. After ordering the i was brought a cup for my coffee all 3 cups we had were so cold and a little dirty. The only thing that was good was the food but again we could not eat all of it because half was through the meal went cold and so was tea and coffee. We would have said something but not one server came to check if everything was OK infact they did look like there wanted to be there to serve but just chat with the other servers. Are plates was not clear and we never got the bill we just went to counter and asked to pay. So will not be back again as we can't afford to spend £68 for a meal that will go cold because the building has no heating.

fab fish and chips but missed my note for scraps

Fish was cold. Won’t be ordering again

Had fish chips and peas..beautiful so much flavour

£14 for just a fish is an absolute joke. I also ordered large chips and got the smallest portion ever. No one answered the phone. Horrifically expensive for a chippy.

Recently visited, not as good these days, curry sauce, and bean arrived both cold, fish good , chips very poor, will need to find, a new fish restaurant.

Excellent food and portion size with outstanding service for all staff. Highly recommend to all

DO NOT COME HERE! Absolutely awful, will never come here again. Arrived at 13:10 for a booking at 13:15 for 7 people. Ordered food and drinks. We had starters which took around 15-20 minutes to arrive, 3 were soup which arrived cold, not even Luke warm, sent them back to wait another 10 minutes for it to arrive back warm, not as hot as it should be. We then asked for more tea and coffee. After 25 minutes and asking 3 times we were served with some luke warm but no coffee and this never arrived. ‘Unlimited tea and coffee’ is complete false advertising. Around 14:10 we finally got our main meals, all of which came with cold, soggy chips which must have been sat a while. Some of the fish was also luck warm like it had been sat for a while. After complaining about the chips the staff brought 4 plates of scolding hot chips out as most of us had finished the fish or sausage so would’ve just ended up with chips to eat alone. Not to mention the scraps which look like they’d been deep fried for hours. The only meal which was edible and acceptable was the gluten free fish and chips which were cooked fresh and piping hot. Overall disgraceful, the young lady serving us was very helpful however as it wasn’t her fault after all. When we asked for some discount off of the bill we had to argue with the male member of staff who claimed because the food was replaced it was fine. He eventually gave a 20% discount. He should have paid us never mind the other way round.

Fui al supermercado así que pensé ir por pescado y patatas fritas para el almuerzo en la sirena lo que es un desastre sin calefacción poco calentador de ventilador de comida pedida se veía bien cuando se trataba de pescado sobrecocinado patatas fritas scratty chips £ 35. 00 muy decepcionado de no volver a ir Puedo prometerte que deberían haber cerrado el restaurante y simplemente mantener la comida para llevar abierta muy, muy pobre.

Chips were hard like they had been reheated from yesterday I had ordered a regular chips and got a cone no salt and vinegar well over priced for what you get Will NEVER ORDER FROM HERE AGAIN

Order was missing 3 items. Driver claims he was only given one bag with two items. Restaurant claims they gave driver full order. Have to wait for a refund on the items not received but I’m not sure where this order has gone wrong.

Nice size fish and friendly staff

Hemos estado hoy para son el té la calefacción no funcionaba tan muy frío esto nos fue ampliado por Emma nos proporcionó un calentador potable que estaba bien la comida era excelente como de costumbre ha estado llegando a la sirena durante años y defo vendrá de nuevo gracias a Emma sue y las chicas jóvenes que estaban todos congelados pero todos tenían una sonrisa en las caras gracias chicas mantener el buen trabajo hasta creo que los propietarios deberían haber estado allí para tomar la presión del personal

Called in after shopping. A few in enjoying their meals, shown to table near a heater..it was very cold outside and was pleased with this little attention. We ordered two small fish n chips and served by a friendly lady, cups of tea and bread weren't included. Really nice fish a small portion of chips. All together a nice place to eat.

waited an hour for delivry only find a portion of chips missing from the order

Chips have been better, they were a bit crispy for me. Last went a couple of years ago and ate in, much better then

Need to read orders proply has order was wrong and more batter then fish

Excellent food and service from start to finish no matter the time of day . Great choice of menu and plenty of seats available. Seating is spread out so it’s comfy spacious and you still get the homely atmosphere and feel for the restaurant. All staff super friendly and polite including the manager who’s turned things around in such a short space of taking management position . Our favourite member of staff is Evie her smile is contagious with such a big personality and always looking smart and trendy . Lots of parking outside including disabled parking/ disabled toilets and wheelchair access. Super funky bar area and ice cream cart too . Wow keep up the amazing work and thank you for making us always feel welcome and being helpful especially with my wife being disabled.

We went with our Mother to the Mermaid for Fish and chips which were amazing , served with a pot of tea, bread and butter and mushy peas, with lovely homemade Tartare Sauce

Ramsey would have trouble here! Four front of house staff, clueless. Arrived 5.15pm, left at 6.15pm on a quiet Monday evening, received three out of four starters. A Kitchen Nightmare candidate. I could go on, but do yourself a favour and avoid. Woeful.

Ordered large chips....got normal size.

The heating was broken today, so had to sit and eat with coats on. Service was excellent. Fish a tad dry. But it will not stop me from calling again.

I usually get takeaway but decided to dine in with a friend. The food is delicious and can be cooked in vegetable oil if you request it.

Not the best. The service was poor, borderline abysmal. The person who took our order was rude and brutish. We all waited for an hour for our order. The heating wasn't working yet they continued run whixh I think is very risky. Two people stood up and left! Apparently all the fish is the same size (as we were told by a waitress) so don't be fooled to order a large. I won't be going again.

Gorgeous food and marvellous staff.

Excellent food we really enjoyed it. It was nice and hot as well.

Delivery was on point but the food was absolutely terrible, overcooked fish wouldn’t even break, not even edible and portions was absolutely tiny. Just to add to the fire they gave the wrong drinks, couldn’t even contact me to tell me they don’t have my drink. Recommend Mother Hubbard. Bigger portions and better quality. Next time please answer your phone to avoid such a bad review

I ordered three fish and only received two but what I did get was lovely it was just that I had guests and there wasn’t enough food.

You fish and chips shop, is an all rounder. Food mazing not that grease where it sticks to the roof of your mouth. Instead clean, freshly fried. You also looked after is

Great service. From Emma great personality very pleasant.

Our expectations were high, having visited the restaurant twice since the takeover. Our experience today did not live up to those expectations Firstly the temperature was so cool that most of us kept our coats on. Secondly the drinks order was incorrect, but was quickly corrected. Thirdly there was no cup for the tea. We had to ask twice, only to be told “you’ll have to wait, they’re in the dishwasher!” Meanwhile the tea was cooling on the table. There were no side plates for the bread and butter. Also, the chips were cool, but the rest of the meal was hot. The fish was beautifully cooked. The staff were frazzled. 2 serving staff for the whole restaurant was just insufficient. The girls tried hard but it was clear to us that more staff were needed. Where were the management? Nowhere to be seen.

The fish was nice yes But the price your charging just for a fish with no chips and have to order chips separately is absolutely disgraceful 😑 very disappointed to see my fish didn't came as advertised on pic only got a fish with no chips how dare you charge 14 quid just for a fish

Not great, fish very small and grey. A little over cooked, They should cook to order as many do nowadays. 1st and last visit unfortunately. Not worth the money paid

very poor food restaurant was cold. Overall nothing to say good about it. Will not return FR

For £20 we had the smallest portion of large chips i’ve ever seen. The sausage advertised is 2. We’ve got 1. For the price + 1/2 a size of a meal, not happy.

Been for years we went last week and absolutely freezing everyone sat in coats I was that cold I didn't enjoy it, couldn't wait to get back home and straight I shower to warm up heating on etc and eventually warmed up, by hell it was cold in the restraunt part even the people serving was in body warmers GET THE HEATING ON MERMAID, also chips was was thin, small and seems I must have got the scrappy type of chips, Won't be going back again especially in this weather.... 3/10 from me

Only thing missing. I asked for scraps and none was added.

Not very hot, this is a regular thing and not fair for people housebound. Plus not good value for money because of this

I am very pleased to say the mermaid is back and service is good very enjoyable meal well done

Building freezing today very uncomfortable place to eat today and fish very wet not nice at all

I have had better from there before

Restaurant review. Today we visited as a business lunch, with 11 visitors from Dussledorf and Sweden who were all keen to try that popular English dish of Fish and Chips! We have been previously and never had issues / a bad meal and this time DID NOT disappoint! Since we have been last the décor has had an uplift which is welcomed! Its clean and more modern, with the introduction of a bar, however we did not take up the alcoholic choices with it been a business lunch. I think that on top of fish and chips would definitely put the visitors to sleep in the afternoons conference! The waiting staff were smartly dressed, polite, efficient and helpful with choices. Music choice was good old Frank Sinatra and the likes, nice and calming/ peaceful to listen to, you often don't hear it all that much these days so was lovely to hum along to. I would say pricing reflects todays astronomical prices for food, however I think when paying so much extra to eat in you should be offered a side of Mushy peas or Curry sauce for free - not £2.50 per pot and all be it a small one at that. Feed back from the Dutch and Swedes was very good and all would definitely try / go again! Even the Mexican tried Mushy peas and enjoyed! We will definitely come here as a company again bringing our visitors from across the seas! Unfortunately I don't have any photos as everyone was keen to tuck in but can confirm it was all beautifully cooked and presented. Thank you Mermaid and its team. Jenny Burnell

Fabulous service from the young making the restaurant, great fish and chips, definitely recommend and worth driving a few miles to eat here.

Great service with a joke and a smile..lovely meal and I recommend the prawn cocktail for starters...then there's more....

Missing items tiny potion for the price charged

the curry sauce was flavourless, over cooked fish with soggy batter, soggy chip which seamed to have soaked in fat. very big let down.

One of the fish 🐟 and chips 🍟 shop in the area

Best fish n chips ive had for ages the large chips came in a box and large fish was wrapped up that i then put in box with chips and loved my teacake fish n chip butty.

spacious, airy restaurant, spotlessly clean. Sol (presumably the shift manager or manager) and his friendly but not overbearing staff were great. the fish and chips were lovely, very crispy batter surrounding a large chunky fillet, very well cooked, and very tasty. recommended.

Booked a table last minute to celebrate my daughters 6th birthday. When we arrived the table had been decorated with a pink birthday banner which was a lovely surprise. The food and service were excellent as usual. On the way out, the staff gave my daughter a chocolate bar 😊 thank you for making my daughters birthday extra special.

Food was tasty and our host Emma was brilliant. Her service was A class and super friendly. Definitely wound recommend this place.

Very greasy and the curry was very powdery, actually threw most of it away

Large fish is tiny dont be fooled & its also super oily, I prefer not to drink a litre of oil with my fish.

Best fish I’ve had in along while ., nice n juicy mmm Top service and very friendly staff,,especially Emma top lady

I had haddock and chips and it tasted like proper fish with crispy batter no soggy stuff and service was excellent

Everything was good except my drink was missing.

Chips from bottom of pan or yesterdays and fish missing

Edit: Sadly the quality of the food has dropped significantly, such a shame Lovely fish and chips, it always feels like a treat when you can sit on the wall on a warm day to enjoy them.

Absolutamente mierda entró en 330 hoy tienes pescado y patatas fritas y restos. x 2 £ 18. 00 las patatas fritas eran duras como rocas todo chatarra y afilado (peligro de atragantamiento) lo único que era agradable acerca de estos era los dados el resto se fue en el cubo las patatas fritas deben estar fuera y dentro de la freidora todo el día! No malgastes tu dinero en huesos asquerosos que tus peces no disfrutaron en absoluto

The food was cold,i am fed up with the delivery driver not using there thermal bagsthis is why my food was cold,the chip was cold and hard the fish was more batter than fish

We visited on a Friday lunchtime, and arrived before opening. We Were acknowledged immediately and were let in and shown to our table for a short wait until service started. We ordered two pensioner meals(available from 60 years of age) and the food was delivered promptly and piping hot. We both started with garlic mushroom, which were of a decent portion size and were delicious. We also both chose the regular fish and chips which comes with bread and butter and unlimited tea. The fish was particularly delicious, with lovely flakes of haddock and a perfect light crispy batter. I finished with a fruit crumble and custard, which was also very nice and a huge portion too. The staff were warm and welcoming particularly our server Emma, and the lovely young man who let us in early,and took time to chat as we left. All in all a lovely experience, highly recommended. We will be back .......soon!

Absolutely fantastic bang on every time

Good food prompt delivery as expected

Fantastic - very, very tasty food

Excelente personal de pescado muy amable y servicial. Solo fuimos a llevar pero no nos decepcionó. Sin duda volvería de nuevo

I took the batter off the fish and ate the fish. I binned the thick greasy batter and horrible chips. It was my first and last time there . Thankfully the portions were small.

We thought the coke was expensive, it was only a can and for £3.50 a bit expensive however the fish and chips were very tasty.

Well, this used to be OK but when we went we had to wait because apparently they don't have enough time to clean up so don't have any fish ready within an hour of closing as they are cleaning ready for closing time. Fish obviously red hot but the chips were pale and soggy as well as cold!

Best fish and chip restaurant by miles! The food is great, served piping hot and perfectly cooked. The vintage special is really good value - not much more than our local takeaway, and a great choice of starters and puddings included. Best of all, the staff - all totally professional and genuinely friendly. Abbie and Emma in particular are brilliant; we've visited a few times now, and they know what we want before we do! Absolutely first class!

Fish and chips have really improved again over the last couple of years and great service from Emma today

Really enjoyed my fish and chips I would recommend them to others you won’t be disappointed.

.i orderd a large fish & regular chips,i got a normal size fish mostly batter & i got a lage chips,not worth the money this time,delivery kept changing the time

Really good, was a tad cold when we got there. First lot of coffee was cold but was quickly rectified. Forgot to take s pic as I couldn't wait to get stuck in 😃