The Mansion House Harvester in Reading

Unfortunately it appeared so understaff that the staff working were incredibly busy and overwhelmed. It took 20 minutes to clear our plates and a further 20 minutes to get us the bill. We wanted desserts but didn’t bother waiting in the end. When we asked for the dessert menu, the server brushed us off and said how busy she was. She was very rude but I expect she was just feeling a lot of pressure. We felt the waiting around and lack of server attention spoilt the meal for us. Our table was also dirty, sticky and the wasn’t very pleasant. Unfortunately we wouldn’t return.

A very enjoyable second visit to this restaurant. We felt welcomed from the moment we were sat at our table. The food was a good price, hot and well presented. Just enough to not feel overly full. Any delays to our meal were explained carefully. We were among the last to leave , but didn't feel rushed at all.

Was served by Katie very friendly, helpful and welcoming, on a busy night, an asset to the company, food very good as always and very big portions

A lovely setting, and looks quite impressive. We stopped here after visiting family, before a long drive home. Menu looked appealing, but I think we all chose the wrong dish. Greeting was friendly on arrival, and the free salad bar is always a bonus. We chose a harvester expecting to get a standard service. This wasn't to be the case. My partner's steak was rather chewy, and the battered halloumi I ordered, hadn't been done quite long enough for all the batter to crisp, leaving it very greasy, and sadly I can still taste it as has been repeating on me most of the three and a half hour drive home. I ended up leaving two of the pieces. I was somewhat surprised to be asked what I wanted to do with it, but as time was against me and my appetite spoiled, I couldn't order another dish. Service when the issues were raised was somewhat lacklustre, and not the usual experience I have come to expect from Harvester, not even an apology.

Just back from our ‘breakfast with Santa’ at the Mansion House Harvester in Reading. I wanted to share amazing our experience as we were really impressed and so would defo recommend! The Santa’s grotto was really well decorated and a lot of effort had gone into making it special for children. Santa and his Elf were really great too and really friendly and went to a lot of effort. It was really well organised with bringing table up at a time to go into santas grotto and Elf did this superbly. Santa gave a Christmas stocking to the children which included some activities and a little chocolate. The elf took a picture of your family with Santa on your own phone too. There was also Christmas table activities for the children as well. The food was really lovely and presented well and really reasonably priced, food came out quickly too which is a bonus with small children. My son said his pancakes were the best pancakes he’d ever had! You didn’t have to put down a deposit to book whereas a few places you have to do this. As it’s located in prospect park you can also take your children for a run around after too to burn off some of their energy. Thoroughly enjoyed our time and we will definitely be booking again for Santa next year! Also special mention to our waitress Sandy who was really great with interacting with the children! The restaurant was really nicely decorated for Christmas and really clean. The lady on the front desk in a stripy top with brown hair was also fabulous and so friendly (didn’t catch her name but she had an accent)

Llegamos más temprano que cuando había reservado nuestra mesa, ya que habíamos estado en otro restaurante, sin embargo, el ambiente no era bueno allí y tampoco los clientes, así que nos fuimos. Le aconsejé a la chica hasta que llegamos temprano y le pregunté si podíamos sentarnos antes. Ella nos revisó y nos acomodó en media hora antes y vino a aconsejar cuando estábamos sentados en el bar, nos hizo bienvenidos y fue muy servicial y amable. La comida era agradable como normal. Era para el cumpleaños 42 de mi hijo, así que tuvimos 3 hijos con nosotros, yo, mi hijo y mis padres. Por lo tanto, era importante que el menú fuera adecuado para edades de 6 a 86 años

Visité la Casa Mansión con un amigo para el almuerzo y el servicio era genial. Sandy nuestra camarera era muy atento y nos ayudó con nuestras opciones de bebidas y comida. Sin duda recomendaría.

La comida era buena Yo tenía el cerdo del vientre que era muy tierno, mi esposa tenía la hamburguesa ella dijo que era muy bueno, nos atendieron por Sandy que era muy educado y servicial. Volveremos a comer allí.

Fui con mi pareja para el personal agradable a la bebida y el perro. Comida muy buena y agradable selección en la barra de ensaladas. Vamos casi todas las semanas y siempre disfrutamos de nosotros mismos

Great service waiting staff were on point Only downside is since the change in menu £15 for a chicken salad and more for a flat bread Prices will likely be the downturn in trade as with soft drinks it’s between £20-£25 pp

Harvester had a menu change on Tuesday so some items may have gone.. they no longer have a separate lunch menu and they don't serve corn on the cob anymore; but now a lovely corn bread instead, and you still have the salad bar, which you can return to as many times as you like! Parking by the restaurant is free, just enter your reg on a screen upon entering. Great food, I had ribs, my husband 'wing, turf and surf', my sister had scampi (decent amount of scampis) and my Dad haddock. 2 puddings, 4 drinks, 2 were alcohol and Bill was just over £100. We left, very full and very pleased. Friendly staff, will definitely visit again.

I was greeted by Alex and he showed me to our table Izzy served us both provided prompt service and were very accommodating

One very unhappy waitress as we arrived, clearly didn't want more customers. Waitress at table trying to sell so many extras it feels uneasy. Also clearing tables as we were still eating, one person even had to move their food so she could take cutlery away whilst she was still eating.

Really enjoyed our visit here as part of a catch up with friends. Plenty of parking but remember to input your vehicle details at reception to avoid a parking fine. We booked and were seated fairly quickly. Great choice on the menu and a lovely full salad cart too. My original combo was awesome. Really tasty and well cooked. Perfect. Really recommended

A massive shout out to Jack! A brilliant waiter, friendly, helpful, kind, hard working and smiley lovely young man. A massive credit to the harvester. Great customer service. 😊

Absolutely disgusting service. It was quiet during the afternoon and we got served chips that had clearly been left there for hours and the same for everything else eaten. We won’t be going back. An I don’t suggest eating there to anyone. Especially knowing it was a quiet day and that’s the service.

Really great service and lovely food, Thanks Emma you really helped us celebrate my friends son's birthday. Will definitely come again.

The reason for my 5 star review was mainly because of the excellent service I received , especially from a young lady called Kelly She was very helpful and nothing was too Much trouble Thanks Kelly

Just had a wonderful meal in The Mansion House Harvester despite it being super busy, the food was delicious, salad bar was fresh and the waitress Izzy was very professional even under pressure. Great service. So many people are quick to complain about bad service, I think more people should do the opposite and send possitive experiences.

We had lunch here on a Monday back in April last year. We went for the £15 lunch deals (gammon and scampi) plus a kids pizza followed by sticky toffee pudding, a waffle sundae and a kid's build your own cookie. Mains were good and the puddings were fine, but simple. Service was friendly and quick to start with, but it slowed down as the place got busier, so ordering desserts took a long time and paying was even slower. Then we had a problem with the bill. A free beer voucher took off a Pepsi instead, preventing the Flavour Fan Club from working and it messed up the lunch deal, so only one worked. After lots of faff with the terminal, they had to refund it and start again and we got the £10 overcharge taken off. Everyone should check their bill carefully if using any vouchers, because you can't trust their computer system!

Our Food was outstanding. Our waitress Catherine was absolutely fabulous. Thank you for a lovely meal and wonderful service.

Kathryn was a very efficient and attentive waitress meal was what we expected . The place was nicely presented a lovely fun lunch.

Kathryn was very friendly, helpful and professional. Thank you for a good experience and will definitely return in the near future

A great lunch with perfect service - Kathryn is fantastic and made our 3 year old feel so welcome. The food was cooked really well and reasonably priced considering the large portion sizes.

Excellent service from Kathryn today. Thanks so much. Very helpful and quick service. Kathryn explained her own recommendations for food. Very friendly and happy environment

Kathryn was fantastic, super efficient and polite. Food was fabulous. Definitely return soon. Venue is spectacular with some beautiful views.

From the get go the communication was fast and easy between me and the restaurant organising a meal for work with no idea the amount of people coming. Alex our waiter was so patient with us, all 10 of us were lost half the time, forgetting to order starters or two people talking at once, and he was completely patient and gave amazing service with a smile. The customer service was amazing and the food was faultless. None of the dishes had any issues and we will totally be coming back again. Lastly, there was no demand for our table after we payed and we somehow continued to chat until close, they never made us feel like we had to leave: very welcoming. Thanks so much!

Service was really good and quick. Ordered quickly and then food came out promptly. It was very fresh and tasted really nice. Our server was really friendly and accomodating (Kathryn). Overall a good experience and we will come again.

My cousin and I came for a catch up over lunch. The food was as expected as we have eaten here many times. I was less than impressed by the server Kath, at first serving us she was fine, however when we paid our bill she gave us the code to scan to write her a review. Kath was very pushy in the way she did this, telling us we had to scan it then as she only had one code. I was just about to write the review when she came and asked if we had done it yet!!! In my opinion this is poor customer service and not the way to get people to leave you a good review, so I won't!!! Maybe a more training is needed????

Thankyou Kathryn. Very helpful and got everything we asked for. Very good with our children also. Very happy server. Thankyou again

Kathryn really looked after us today. Excellent place for lunch and the location is really nice being next to prospect park. Lots of parking, too

Great place to come alone or with others, I had Kathryn serving me she was amazing and understood what my needs were and met them perfectly 10/10

Good food, ample portions, swift service. Friendly, attentive waitress in Kathryn. And of course the legendary salad cart

Had a lovely waitress Kathryn. She was amazing very kind and helpful. I enjoyed my lunch thanks to her I would definitely come back.

Great service from sandy and would come back just for her service again, she was such a laugh ……. thankyou so much sandy ..

Great welcome. Excellent service by Catherine. Food was awesome. Great choice of salad. Loved the bread as usual. Cannot fault anything.

Went for lunch today….Kathryn was very helpful, friendly and provided quick service. Would come again. Thanks Kathryn. Thanks.

Lovely food, nice location , nice staff. Competitive prices. As always great service from Kathryn during a very busy lunch time 👍🏻

We had a lovely time. Great location. Good food and great value and wonderfully served by the one and only ………..Kathryn.

Really good service from Kathryn. Will be back. We love the harvester salad bar, who doesn’t love a harvester salad bar.

Kathryn, our server, was AMAZING! So kind and helpful, she really made our trip worthwhile. I will be coming back! Thank you!

Very good food and the the waitress Kathryn was very polite, welcoming and a pleasure to be around. Highly recommend visiting this branch

Was served by Kathryn who was very chatty. Food arrived quickly and was good value for money! Got a discount code on the app!

We waited a little to be seated. Our waitress Kathryn was really attentive and friendly. Food was perfect, the salad bar was well stocked and fresh and our meals were cooked well and tasty

Service and food were great, Kathryn was excellent and attentive. Table booked for two o’clock and the restaurant was too busy, so just nice.

Great food and service amazing! Kathryn is always so polite and helpful working really hard. Great for a spot of lunch!!

Great evening @ Mansion House tonight. Lovely food and waitress service from Cerys was great. Very attentive - will definitely come again.

Lovely time here with friends on Saturday night. Drew poured me a great pint and was great at explaining the gin options to my girlfriend!

We went in for breakfast and the server Kathryn was so lovely. We had a baby and she kept talking to her and being so friendly. The food was good too :)

Totally superb Jason was totally amazing very efficient Lovely meal even though I work there The service was 100% Thank you Sandy and Doug

Great service from Kathryn. Lovely breakfast, great value, tasty food. Good variety on menu. Would definitely go again.

Lovely service from Kathryn she was very nice and was quick to serve. The food was great it came out in good time.

Delicious lunch - the chicken and waffle is delicious and so much food! Kathryn was speedy and polite :)

First time for our family at this harvester. Nice/different location in the park. Tasty food followed up by lovely big desserts afterwards. Special thanks to Sandy who served us today. We would definitely visit again.

Arrived at 7.30 for out booked table. The restaurant was.not overly busy. Seated in a booth which was nice. Upon looking the window area was filthy. We ordered our meals and went ti the salad cart wich was mostly empty, over ripe tomatos and a...

Christmas Eve festive dinner with our family booking of 15 was amazing. Food was great and service was excellent. Have recommended to all of my friends. Well done to the staff especially to the lady in charge as you are an asset to the company.

Cooked breakfast...good except poached eggs were way to overdone 😔 Staff lovely and lovely environment. Shame about eggs though.

Went for lunch on Christmas Day. Absolutely superb. Couldn’t fault food or service. Complete contrast to last Christmas Day at Toby Carvery Newbury. Our server Sandy was brilliant. Nothing was too much trouble and she cheerfully brought a couple of little extras we asked her...

Christmas burger was excellent with a pig in blanket on top of the bun. Had to microwave as it took 3 hours to deliver on Monday afternoon by Just Eat. Wine was Oyster Bay lovely

Joint birthday for 12th and 30th great service and really helpful, good food and Libby looked after us so well. Really helpful with Birthday cakes, great food and good atmosphere.

Ordered the festive menu. The sirloin steak and the baked mushroom were impreesive. The waitress, Libby, was polite. We were satisfy with the service.

Amazing food, great service from Cerys. Very pleased with everything and would come again. Reccomend for a family meal

libby is an excellent server thoroughly enjoyed my experience + amazing service would recommend her

Lovely service from Kathryn looked after us well I had the eggs benedict which was absolutely lovely

Brilliant service by Catherine who went above and beyond with her service. We will definitely be back

Food was lovely, amazing size portions for the money, Kathryn was an amazing waitress she was so kind and helpful. She really look after us. Highly recommend eating here and if you're served by Kathryn you are sure to be looked after.

Had a lovely meal out with great speedy service by Kathryn. Please heat the cheese sauce up for the nachos though.

We was served by Kathryn who was very polite and quick with everything. Great service from Kathryn and lovely meal but was sure about my starter.

Had an excellent lunch. We both had simply salmon and it now comes with ratatouille as well as hollandaise sauce, peas and lovely creamy mash. Kathryn our waitress was very pleasant and attentive and we thoroughly enjoyed our lunch.

Lovely friendly service at the mansion house. Had a really friendly waitress called Kathryn that made the visit really enjoyable and the food was lovely too 😊

Ordered the veggie and the normal breakfast. Pretty bland nothig spectacular about the food. Would recommend something else from the menu.Friendly staff and super nice location.

Lovely friendly service, SANDY was our waitress so attentive.food was spot on 2 courses for £17.99 brill price

We was served by Kathryn today who looked after us well and was very kind. The breakfast was yummy and filling.

Coffee was very nice but the service was dire. Waitress for starters had a miserable attitude right from the moment I walked in. Coffee was served in a cup without a saucer, so nowhere to put my teaspoon. I was served hot milk in a bottle that had no handle, consequently I was barely able to hold it long enough to pour it into my cup. The worst part was between starting to make my coffee and serving it to me the waitress went and served a dog a treat and failed to wash her hands after it had its mouth in her hands. Furthermore… she couldn’t stop looking at her phone throughout the whole encounter. If this waitress wants to be an asset to Harvester the best thing she could do is go and work elsewhere.

Delicious food, clean and tidy. Food came out in very good time. No issues. Service was great thank Kathryn 😊

The lady serving was so friendly and helpful. Her name was Kathryn and she couldn’t do enough for us. The steak was amazing - in fact all of the food was well cooked and tasty!!

Very nice food and fairly priced. Salad was fresh and the steak was amazing. Kathryn was brilliant, friendly and very attentive

Beware of this scam restaurant if you go to eat here you will get a parking fine , their registration screen was not working and not staff to help. Got a £100 fine.

Good place for a hearty meal with kids. Not haute cuisine, but the food is tasty enough and there's plenty of it at a reasonable price. Our waitress Sandy was very helpful.

Disappointing. Service was not just slow, but items forgotten and when this was brought to attention, no apology. Just a stern face. Poached eggs hard which is unforgivable. Clearly, many improvements needed. Some unruly behaviour from a middle man in the bar area was unacceptable....

I find people only post on here when things tend to go wrong, but I was keen to highlight what a lovely dinner me and my partner had on Sunday afternoon. We both went for the combo, which was excellent. Highlight of the meal was...

Just had a birthday meal with my wife and just couldn't fault the food in any way.. The steak and the gammon was excellent and the service and time taken for the meal was great

Starting with the food, everything was really good and no complaints there. The experience however was really poor, and I don't think it was the staff particularly, I think it was that they were probably short staffed. We made an error in booking and booked...

We went to celebrate a birthday. Sandy, the waitress, welcomed us and was extremely helpful with our menu choices, and patient despite us making several changes. She was kind and smiling. We hope to come again and that she will be the waitress serving us.

Emma is amazing. Professional, on the ball, polite, goes over and above and works so hard. Table after table she runs. We eat there every Sunday for Breakfast Emma sees us and sets up the coffee sugar ready to go. Thank you Emma. Lyn and...

Like harvester for salad and menu choices. Food was very tasty. Service at the table was non existent. Seemed to take ages to get anything. Had to stand to get waitress attention for getting anything. Never saw her from delivering our meals till the end,...

Decided to go for a quick lunch while we were waiting to collect something. Just ordered a drink and a main and obviously salad bowl. Had to wait to get seated but that was through absolutely no fault of the staff. MANAGEMENT - YOU ARE...

This spot is horrifying, all staff looked miserable and like they were forced to be there . Was only one nice staff , manager seemed like he didn’t care , food was disgusting and not enjoyable . Would not go back and feel bad for...

Our waitress sandy was very polite and catered for all our needs. She went out her way to get us extra custard as we hardly had any on our bowls. We go the the mansion house regularly and I must say all the staff are...

Sandy was absolutely amazing, great customer service, so helpful and friendly and very fast service. Thank you 😊

Sandy our waitress was absolutely amazing. As was the overall service. Although we arrived almost an hour early than our booking, we were seated straight away. Friendly service. Don’t think we need to eat now until at least Wednesday!!

Cost effective for family meals, a little lack lustre but you get what you pay for in quantity but not quality. Good location and easy parking.

A beautiful setting. Food was lovely and the service was excellent. Was worried about time as was going out afterwards but even though the restaurant was busy we were served quickly and efficiently.

Really nice and relaxed lunch. Good menu competitively priced. Shout out to waitress, Sandy, who was so friendly and super efficient. Will certainly return to the Mansion House.

Called here for a late lunch. Each of us had 3 courses for £14.99 from the lunch menu which was excellent value, and included the unlimited salad bar. The food was good and so was the service. It was fairly quiet at the time of...

I think this has to be the worst harvester ever. The entrance was dirty as were the toilets. The floors were uneven and covered in food. The salad bar was empty . The food was very poor standard not what you expect from a harvester....

Lovely meals & excellent service from all staff - Sandy went above and beyond! A very happy birthday girl 😊

Good food, great salad bar, the restaurant is clean, and the service was very friendly. Thank you Sandy!

Had a lovely family meal and Sandy really took care of us. We always enjoy tge Mansion House as its family friendly

Got sent the Birthday Voucher for a Free Meal when ordering another main meal, so let my friend treat me. Greeted and seated by Imogene who gave us great friendly service. We both had two visits to the salad bar before our meals came out....