The MacSmiths in Tower Hamlets

I had gone to Apple for a repair on my MacBook and was quoted £600+ which I was happy to pay at the time — they returned my laptop after sending it to the Czech Republic for a week without having done anything to it, and now quoting me £1600 for the repair. (They had said it was due to unauthorised changes made to the machine, which funnily enough, they themselves had made during a previous repair at their Covent Garden location). This entire experience threw me off of Apple, so I decided to come to the MacSmiths. Paul was incredibly helpful, immediately identifying how we could fix the machine — and it was ready to be picked up within less than a week, and for a great price. I recommend the MacSmiths highly!!! So convenient location wise as well. 5/5 stars for sure. Thank you!

Was worried about spending money on repair and considering getting a new laptop - after bringing it to the MacSmiths my screen-not-working, second-hand, spray-painted, falling apart laptop came out looking like I just bought it from the Apple store. Truly exceeded my expectations.

Paul was extremely helpful and friendly over the phone. Offered me some free advice to rectify my issue.

After taking my laptop to apple for an out of warranty repair. That would have been more expense than a new laptop.They mis identified fluid damage and it took 7 days to get the laptop back. Paul replaced the MLB for a reasonable price the same day I took it too him - he opened the machine in front of me a took time to point out the damage and discuss the repair.

If ur Hackney macbook be a blinkin To Paul u come a’knockin

I have been going to Paul for the best part of a decade for my various computer concerns. He has helped me with everything from a coffee spill all over my Mac when in uni (a total crisis!) to most recently giving my husbands and mothers computers a full service and upgrade! He is brilliant, fast, very reasonably priced and just the most lovely, charming and knowledgable man! If you’re having a computer crisis he is the only person in London I would recommend! Thanks for everything Paul- you’re the best!

Took my 10 year old liquid damaged macbook pro and Paul had resurrected it in the same very day! Great service and price!

Had my Macbook pro 2017 repaired here in 2021, Paul swapped the battery and did a general clean up as it tended to overheat (as I now know that most of the '17 pros do!). It still runs strong to this day and can take quite CPU heavy programmes without fail. Read some of the 0 star reviews here and had to laugh. Some people just don't want to be helped! Have recommended Paul to friends and fam, everyone has been happy with the speedy and reliable support. :)

Fixed my (very) broken laptop in less than 24 hours and the customer service was amazing

Within a few hours my issue was diagnosed and fixed. Unbelievable service and quality from the MacSmiths. Reasonable pricing, especially considering the quick turnaround and professionalism.

Hi! Someone recommended the Macsmiths and was impressed! Paul knew the problem with my macair immediately it was ready within 2 hours and I just picked it up and it looks spanking new he tidied it up and I bet it’s extra fast now too as he’s cleaned it up & got rid of some annoying virus clean up scammers on it!!!! Thanks a lot mate will be back if needed!!!

Paul is simply amazing and this is an incredible service! I just dropped in and handed him my MacBook Air and he was able to immediately diagnose the problem. He explained clearly what would need to be fixed and outlined the cost in a very understandable manner, and was extremely honest. He had my laptop working again perfectly within just a few hours and it appears he even did a thorough cleaning of it to get it gleaming and shining to boot. MacSmiths is just so much faster and more efficient than anywhere else I've ever experienced and Paul deserves all the positive reviews! Would recommend to anyone, thanks again.

Great, speedy, well explained diagnosis of problem with my Mac and a speedy fix.

Outstanding service and very quick turnaround. My MacBook now has a whole new lease on life.

What a guy!! My MacBook died this morning after I updated it and could not be turned back on. Dropped it to The MacSmiths at midday and three hours later the problem was solved and I’d collected my laptop - all for a fraction of what you’d pay getting it fixed through Apple/the price of a new laptop. Hugely recommend!

I thought my 8 year old MacBook had reached its sad end but decided to try the “free diagnostic” service Macsmiths advertise. Paul was super friendly, informative and figured out the problem immediately. He reassured me that in spite of my machines age it was well worth reviving and he did so in a matter of hours. He gave a quote on the spot which he honoured even though he generously replaced more parts that initially thought. I am so relieved I came in here and repaired my laptop. I’m sure if I’d have gone to Apple they would have made me feel it was a lost cause, charged me much more, and ultimately tried to sell me something new. Big thanks to Paul. I learned a lot from him today and his service was faultless start to finish. I’ll be sure to return here with any Mac issues in the future, felt in great hands.

Very reliable and quick. Have been looking after my Macs for years.

It might sound cliche but you really can't get a better Mac repair shop if you tried. The guy running it, Paul, is super friendly, helpful and communicative. He ran me through what was causing the issues with my Macbook Air and how long he thought it would take to fix it. I received a text within the hour saying the Macbook was ready for collection... he said it would take a day! He also promised it wouldn't cost more than his initial estimation (which by the way was HALF what the Apple Store quoted) and even though he incurred additional costs he didn't charge me for it. Incredible service, great cost and much quicker than anywhere else. I mean come on, this place is awesome! 💻🚀🩺

The only place I trust my mac with in London. Reliable, fast turnaround.

I've been using the MacSmith for repairs for over 5 years now..Once again today the service was quick, professional and thorough. After replacing a damaged Logic Board, Paul noticed my Track-pad had also been damaged and replaced it working another half hour and dealing with the additional problem free of charge. Kind and knowledgable, I will be back and will continue to highly recommend this service.

Ottima qualità in un locale inaspettato e raffinato

Very helpful and cooperative. Thank you.

Champions league level service, replaces a macbook screen in under an hour, everywhere else I visited quoted at least 1.5 days. Top guy, can't recommend this place enough.

Brilliant! I had an issue with one of my MacBook Pro's and the local Apple reseller looked at it and suggested nearly £1,300 to fix it so I nearly decided to condemn it. Took it to these guys (as I pass them on the way to our London office) and they fixed it for under £500. Amazing service and the explanation they give you on what they plan to do and actually what they've done is superb - Can't speak highly enough of my experience

After checking the reviews I decided to go to MacSmiths as my Macbook was damaged. I had tried to go to the brand shop but they couldn't help me and encouraged me to buy a new laptop which was disappointing but not surprising. At MacSmiths I was told about what exactly was wrong in less than 2 minutes. The laptop was fixed in no time. For a very reasonable price, my macbook has been revived and looks brand new. I'm so grateful thanks so much!

Paul was able to revive my MacBook before I even blinked an eye. Very kind and knowledgeable gentleman. Highly recommended

Tip top service from from Paul who repaired my 2011 imac. Would highly recommend.

I recently had an outstanding experience with The MacSmiths. Paul was extremely knowledgeable, swiftly diagnosed and provided a clear understanding of the repairs. Notably, the service was impressively efficient, with my Mac being restored in no time. More importantly Paul has delivered what promised, he is the go-to person for exceptional Mac repairs. Highly recommended!

Incredible service, very friendly, knowledgeable and quick. Repaired within a couple of hours. Highly recommend and will 100% be using again for all services and repairs

Excellent experience! Super friendly, knowledgeable and fast! Will be sticking with place for any future Mac repairs!

Thanks very much for sorting me out with the free cable. Definitely using The MacSmiths for my future computer related issues.

A fantastic experience all round. I have taken multiple computers to the Macsmiths and they are now all running perfectly again. Paul is extremely knowledgeable and speaks to you in layman's terms, explaining the issues and possible solutions very clearly. A very quick and reasonably priced service, highly recommended!

I would 100% recommend the MacSmiths for any issues you might have. It was very efficient ( so no stress of having to leave your laptop for days on end) plus if its fixable they can often repair your Mac within an hour or two. So when running a business its worth every penny and a great personal service, rest assured they know their stuff.

I went today to get my laptop fixed and it was fixed perfectly in an hour! Amazing service, no complaints.

Brilliant, saved me from having a tough conversation with a relative about their graduation pics. Recovered my data and reasonably priced. Highly recommend

Fantastic service, I feel like I have a new laptop! Honestly went above and beyond to fix everything, from the screen, the battery, the fan, got rid of virus' I didn't even know I had. All for under £300 including taxes, thank you guys so so much honestly.

It was like an F1 Pit Stop..............A previous problem with the Graphics card getting OVERHEATED (maybe a bit of liquid damage!!, dunno how that happened!). MacBook Pro Late 2011 Motherboard come out and in went MacBook Pro 2012 Motherboard (with USB 3). A little bit of jiggly pokey and BOOM. I got an upgraded machine that will hopefully latest a bit longer now. Within the hour. Thanks MacSmith

This place is amazing! They lovingly brought back to life my loyal macbook pro, restoring the original components where they could. Fee was perfectly reasonable and service super fast. My laptop is quite dated but here this seems to be appreciated - nothing goes wasted here, there is no rush or push to upgrading or changing unless it's inevitable. And they really do their best to avoid that. They also talk you through all the steps they're going to take and why, so you can make an informed decision. I guess it's the level of service you'd expect from the best mechanics of classic cars - but for Macs :)

Amazing fast service. Charged me half the price that apple repair suggested and spotted some important damage that apple hadn’t even noticed. 100% recommend.

Thank you, Paul, so much for sorting out my 9 year old iMac, replacing hard drive and etc. Works better than when new!

Better than Apple, super friendly support, thanks for fixing my macbook pro!

Great service,my MacBook Pro run like beast

They have been my go to Mac repair shop - especially since Apple Care wore out. Prices aren't super low, but they are fair. If they can find a more affordable and sustainable way to fix your equipment, they will. Highly recommended.

Best mac repair specialist in the UK? Quite possibly. Took my macbook air to multiple specialists after light water damage - including the apple store, and multiple other reputable specialisrs. All gave varying reasons and cited it as unrepairable. 2 months after it breaking, and unsatisfied with my less than confident, varying feedback each time, I take it to Macsmiths. Within a minute of arrival, Paul has cleaned the machine. Within 3 minutes, the back is off and components are being inspected under his surgeon-like backlit magnifying glass. Left in his reassuring hands, 30 mins later I get a call diagnosing the fault. 1 hour after that, the faulty part is repaired and machine fixed. Hard drive and everything else perfect. You are a lifesaver. Would wholeheartedly recommend to anyone. Paul should be known nationally.

Speedy and knowledgeable service. My 2009 iMac works now like a dream. Highly recommend.

Excellent service - fast, friendly and professional. Totally recommend.

Great efficient quick service. I knew I was in safe hands

Brilliant and very quick same day service, with extra advice about keeping my Mac in good shape too. I highly recommend The Macsmiths!

Love this place I have been going there for ten years they are amazing and always get the job done good price

Thanks Macsmiths - went above and beyond to fix up my battered Macbook.

Saved me when I needed a replacement mac charger at short notice, thank you!

Called in on a Friday evening. Had my computer fixed and back to me within half an hour. Terrific, fast, polite and affordable. Never written a review before but service blew me away. Thank You

A poor quality customer service from the staff was very rude didn't pay attention as guys was talking to his girl friend! I never visited again long time ago..