Chatime Canary Wharf in Tower Hamlets

Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet. I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great! The other year I changed the property manger and the new one is kind so I changed the star to 3

We would like to express our deepest appreciation for Ayesha from JLL, who played an integral role in making our move to our new apartment an incredibly smooth process. Ayesha demonstrated an impressive attention to detail, particularly in remembering our specific interest in certain neighborhoods and buildings. As soon as a suitable option became available, she promptly reached out to us, showing her commitment to meeting our needs. Throughout the process, Ayesha was proactive and responsive, addressing all our concerns with professionalism and care. She worked diligently to ensure that all necessary changes were made to finalize the tenancy agreement, which reflected her thoroughness and expertise. What truly stood out was her willingness to go above and beyond, even assisting with minor issues that would typically fall outside her role. Her support didn't just end with securing the property, but extended well into the post-move phase, which made a significant difference for us. We are truly grateful for Ayesha’s exceptional service and dedication, which made the entire experience seamless and stress-free. JLL is fortunate to have such a talented and committed professional on their team.

Modern day fraudsters. They are never impartial and always side with the Landlord, however when moving into the property they treat you a different way. They kept hold of my deposit through pettiness, it took me over 3 months to get it back. BEWARE OF THE FAKE REVIEWS !!!

Great experience working with JLL Canary Wharf team to find a new place that fit what we wanted and within our budget :) The team are very responsive and supportive and make the experience feel as hassle free as possible!

We had a fantastic experience working with JLL Westferry Circus when renting our new home. The team was incredibly professional, knowledgeable, and responsive throughout the entire process. Our agent, Jennifer Dawson, was extremely helpful in understanding our needs and constraints, and showed us a great selection of properties that fit our criteria. They were patient, answered all our questions, and provided valuable insights that helped us make an informed decision. We're thrilled with our new home, and grateful to the team for their hard work and dedication.

We were very pleased with all the arrangements and thank Lauren, Joanna and Indra for arranging for a new tenant to occupy our apartment hopefully for another 12 months. Each of you assisted us in your specific roles and we are very grateful and look forward to working with JLL again when the apartment next become available to rent.

Danny from the JLL Canary Wharf office was really professional from start to finish of our purchase. Danny understood what we were looking for from the start and showed us a range of good options. Danny was in constant communication and straight forward thoughout, making sure we were informed and helping the purchase run as smoothly as possible. Danny was always on hand to resolve any queries we had. I wouldn’t hesitate to use Danny again as a seller or a buyer.

🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report, consistently avoided calls and emails, & attempted to deduct a debt on a utility bill even after being informed numerous times by the utility provider that the debt was for a period prior to our tenancy. TDS dispute has been raised and Paige Waller fails to respond to TDS. Failed promises, severe lack of communication, and no deposit returned. You will definitely suffer when it comes to getting your deposit returned.

We had an excellent experience working with Ayesha at JLL. She helped us secure a property in One Park Drive at a very competitive price. Her professionalism, dedication, and knowledge of the market made the entire process smooth and stress-free. We highly recommend Ayesha to anyone looking for top-notch real estate services!

I am extremely disappointed with JLL's service. We vacated our premises in January 2024, provided all necessary bills and proof of payment, yet they are still holding our deposit. They keep making excuses about the utility provider, which is unacceptable. Moreover, Paige Waller didn't inform us that she was no longer managing our flat and failed to introduce us to the new property manager, Ashley Prowse, who had no background knowledge or context on our situation. This lack of communication and professionalism is frustrating and unacceptable. Avoid JLL if you want a hassle-free rental experience.

Extremely shocking experience after renting for almost 3years with these guys. Our deposit has been wrongly kept on hold for more than 4 months now. 1st they tried to wrongly charge us for damages which were pre-existing when we moved in. Thankfully we had all evidence and they had to remove those charges. But now they have wrongfully kept our deposit on hold with no proper context. Good luck to anyone choosing these guys , u will for sure suffer when it comes to getting deposits back.

Jennifer Dawson delivers exceptional service. Highly recommend this agent!

Excellent and fast, everything has been sorted and moved in within days.

Joanna Ludlow at JLL was great to work with. She is responsive, thoughtful and extremely knowledgable about the building(s) and the area. I would highly recommend anyone looking to ask for her.

Really good service from Helena & Jennifer - made everything really easy, would definitely recommend

Had a great experience with Ayesha. Fast responding, suggested properties that are just perfectly fulfill my expectations.

My experience with Adam from JLL was just great! He guided me through all the available options and helped me secured the best flat for me. Very patient and helpful. Thanks again Adam!

JLL provided me with an effortless letting and move-in experience! I highly recommend their services!

Had a great experience working with Jennifer and Helena!

Just moved internationally and finding a flat had been very stressful, among 1 million other TODOs. Ayesha S has been a delightful help throughout the process and I was lucky to have her. The flat I eventually signed beats my second choice by a lot. The only thing bothered me a bit was the inaccurate info about which buildings allow pets but it worked out this time.

I recently had the pleasure of being helped by Ayesha in the CW office to find a new property to rent. She asked very specific questions and was able to tailor multiple viewings for me in a short time frame. She was very efficient, honest and never wasted my time. Through the process with the landlord she was always available to answer any questions I had and help where possible. I would definitely recommend her to friends and family. Thanks again for all your efforts Ayesha!

We recently let in to RW flat. Our overall experience was quite good and appreciate thorough professionalism from the team. I also wanted to recognise ayesha suzen who assisted us and prompt with all questions, that made us finalise this flat instantly

I had an exceptional experience working with Adam Garson. He helped me finding an apartment in E14 without getting tired of my specific requirements. He always replied quick, friendly and with all requested information at hand. I will definitely reach out to him again, if I am looking for another apartment.

Jennifer Dawson at JLL has been fantastic in helping me to find the perfect James Bond apartment in Canary Wharf at Landmark Pinnacle with stunning views across the London skyline. From the first viewing, making an offer and signing documents Jennifer and Helena Borgese were great, efficient and communicative. They’ve made my move stress free and I could not recommend them and the team at JLL more highly!

Totally joke. Go kight frank!!!!

I have been partnering with JLL for two years for both Amory Tower and then Horizons Tower which has been an absolute pleasure. I'm having an excellent experience with Stefania Schiavon as my letting agent. She is incredibly professional, responsive, and goes above and beyond to ensure a smooth process. Always supportive and doing her best yo solve any issues and ensure that you are well & safe! Stefania's attention to detail and commitment to customer satisfaction truly set her apart. I highly recommend her services to anyone looking for a reliable and dedicated letting agent. Thank you, Stefania, for your outstanding support!

Sending junk to my home address without my permission

Great rental experience with Rico! Efficient communication and professional rental process.

Thank you Jennifer and Helena for making the move-in process smooth and as easy as possible. Very happy with the experience!

My experience with the JLL team during the process of corporate relocation for my client was nothing short of exceptional. From the onset, we were presented with an array of exceptional property options that were well-aligned with the client's specific needs & preferences. Every step of the way, we felt carefully supported & thoroughly informed, thanks to their deep knowledge & expertise in the field. It's rare to encounter a service that combines such professionalism with a genuine commitment to the client's needs. Our interactions with the team were consistently positive, marked by their attentiveness & the ability to address our concerns promptly & effectively. What stood out the most, however, was their dedication to ensuring that every aspect of the relocation process was seamless & stress-free. It’s with great appreciation, that we extend our thanks to Joanna & Indra - for their outstanding service!

I am having a trouble getting my deposit back, ever since I provided the full proof of payment for the bills and that I have a full right to get the deposit returned, Paige Waller (the property manager) has immediately stopped replying to all my emails and calls. She had told me that they were having trouble with getting in contact with the Utility provider for all the flats they are managing, and they are getting legal advices for that. However, the utility provider answered my calls very easily and has replied my query with the invoices and received payments. It feels like she was just telling me that to not release my deposit. It was been couple months since I finished my payments, and she has been ignoring me since January. I have sent her almost ten emails and calls ever since- none replied. I also got connected to her colleagues and a senior manager, no one really in the management answered a single call. Very disappointing and disrespectful.

I had a great experience with Adam Garson from the Canary Wharf office of JLL. As usual looking at properties and negotiating lease and details can be a stressful experience. Adam was able to guide me through with ease and quickly from start to end. He always replied to calls emails texts fast and I felt he was working for me along the way. There water a few hiccups where things went wrong etc. and Adam always jumped in to help and sort things out in a fast and fair manner. Really a fantastic experience and a great real estate agent. Thanks Adam!

Excellent service and support from Adam and Helena.

Hassle free renting & top quality service. JLL has lived upto its name & standard with great client facing agents such as Adam & prompt & efficient service management by Khurram Taj.

Taj from JLL Canary Wharf branch is an excellent property manager. I couldn't be happier !

I would like to express my thanks for Stefania Schiavon. She has been very helpful on any topic and issue.

I'd like to express my gratitude for Stefania Schiavon, our property manager. She has been incredibly helpful, and I can't recommend her enough. Stefania consistently responded promptly and efficiently, addressing and resolving any issues or inquiries we had. Her dedication to assisting us has made our experience exceptionally positive.

Adam Garson and Helena contributed greatly for the success of our move. We could count on their professionalism and prompt responses. Truly happy with the support and the online processes.

Danny was absolutely amazing throughout the whole process, was chasing both sides and answered all our questions. I would give him 10 stars if I could. Thank you again for all your help and support in purchasing our first home!

We've recently moved into a property let through JLL. Our letting agent, Adam Garson, really impressed us with his professionalism, responsiveness and dedication to ensuring that our tenancy got off to a smooth start. He responded promptly, even outside normal working hours, and even helped us agree some pre-tenancy requirements with the landlord to streamline our move-in process. We are really enjoying our stay so far and hope to experience the same high standard of property management.

JLL service is amazing. Efficient and find new tenants very quick. Good communication as well.

It was my first flat haunting but luckily I met JLL and Jennifer who provides me a great help through the process to got my ideal flat in a right time, Ieva then being a great support through the communication process and led me to move in to the property smoothly. Therefore I will definitely recommend them for my friends who's looking for a new place to live, wonderful experience. _____ Jul. 2023 Come up with another review after I've moved out of the property I rent with JLL. The check-out process of my end of the tenancy was very smoothly, Olga Nimets was very helpful and supportive throughout the check-out process. Got my deposit back in full amount smoothly as the rest of steps the checked-out was, which I really appreciate to JLL teams' support of my whole renting experience with them in the past 13 months. Will still definitely recommend JLL for any of my friend who's looking to rent a property.

My renting experience with Rico was excellent! He efficiently found me the perfect apartment and was incredibly helpful throughout the entire process, always responding promptly to my queries.

Renting: Thank you Rico for showing me the right flat at the right time. After not having found one for a long time, Rico was able to find exactly what I was looking for. He is very professional and nice. Maintenance: The Property manager, despite her huge efforts and level of care, put me through a difficult experience when I needed maintenance. According to what my property manager said my landlord seemed offensive against me without knowing me. I am a professional as well so this behaviour felt odd given I pay rent on time, all bills and always keep the house clean and tidy. Having been unwell in 2022, I was aiming for some calm this year, instead I am afraid of using anything in the house now knowing the maintenance process or that it won t be repaired at all. This is the first time in my 11 years in UK that I receive offensive comments by a landlord.

Adam is a very professional and reliable letting consultant that helped me a lot during the renting process which made the renting experience easy and efficient.

Fantastic agent Adam! Very fast responses and extremely patient.

Very good customer service from Gemma, she's been very helpful!!

Stefania was our property manager for the past year and she has been very helpful and supportive throughout the entire process of renting. Couldn’t recommend her enough, she was always very quick to reply and helped to resolve any problem or query that we had!

Thank Rico/Helena/Olga to get me a place to live in London! Was a smooth experience.

Highly recommend Adam Garson - very friendly and professional. Also, Stefania Schiavon went above and beyond when I need help with my property's appliances. She is caring and responsible - the best property manager. Highly recommend!

Adam was incredibly helpful during my rental process. What I liked the most was how sincere and mindful he was. I had been in contact with a number of agents, none of them felt as sincere and genuine as him.

Quick and efficient service. I have been renting for 4 years in London now and the process to complete my current tenancy with JLL was by far the fastest and easiest. Adam helped me through the whole process with information and with viewings. Definitely would recommend

I had the pleasure of working with Stefania Schiavon as my property manager, and I cannot speak highly enough of their exceptional service. Their attentiveness and responsiveness were truly impressive. Additionally, Stefania exhibited a genuine care for my satisfaction and well-being as a tenant. They made it a point to regularly check in at the end of the tenancy, they were a reliable and responsive property manager.

To the entire Jll team, it is clear that all of you value your tenants and are committed to their satisfaction! I feel so blessed to be in your care! Special Spotlight on: Adam - You found me a place to call home! You treated me like I was your only prospective tenant. You're a focused, honest, kind, and caring gentleman! Indra - If you want it done, ask Indra! Thank you for your commitment to excellence; it shows up in everything you do! Paige - You always come through! With each of my minor move-in issues, you got right on it! You're the Queen of Resolution.

Adam was very helpful, responsive and knowledgeable. The whole JLL team made the move-in process smooth and trouble-free. Highly recommended!

It's not often that you come across a property manager who embodies efficiency, professionalism, and genuine concern as consistently as Stefania from JLL does. My experience with her was truly top-notch. I recently encountered an issue in my rented unit and, as most tenants would know, the process can often be stressful and prolonged. However, Stefania has utterly transformed that norm. Right from the moment I reported my concern, she stepped up and made it her priority. Her response was swift, clear, and assuring. The issue was handled with a level of efficiency and speed that is rare to find these days. I wholeheartedly recommend Stefania and the team at JLL for anyone looking for a seamless, stress-free property management experience. If there were a sixth star available, I would not hesitate to give it to Stefania. Here's to excellent service, and here's to Stefania! Thanks again for making my rental experience an enjoyable one!

Nothing but praise for our property manager, Stefania Schiavon. Always replied timely and offered to help whenever possible. Hands down the best property manager I've interacted with so far.

I'm a block manager in Canary Wharf. I worked Stefania Schiavon in this office on resolving issues with a disruptive tenant in one of the flats. She was very professional and great to work with.

Adam Garson was extremely pro-active and energetic in finding us a great new tenant for our property. He was very attentive and kept us fully informed of developments throughout. He found us a great new tenant very speedily and I would not hesitate in recommending him

We have been tenants managed under JLL for the last 3 years. This is one of the best property management and real estate agencies to work with in London. Our property manager is Stafania who has been lovely to communicate with. She has made sure our transition between properties was as stress free as possible. She was quick to organise contractors to attend our current flat for minor repairs and kept us up to date with talks with our previous landlord. A very capable and kind property manager.

My husband and I worked with Adam Garson and Indra Vaitkiene and our move was seamless. Adam is a wonderful estate agent and did everything in his power to find us a rental that suited our needs. Highly recommend.

Joanna is one of the most efficient agents I have met. She listened to our requirements and recommended flats with honesty and care for our needs. She did not try to push us into flats that would not suit us which is rare for an estate agent. We found our ideal flat! Thank you Joanna!

Gemma has been incredibly amazing. She has helped us a lot with our process and has been really kind and patient throughout. I am more than grateful to have used JLL for finding property as well as really thankful for Gemma. Big big big thanks 💕

We had a great experience working with Adam Garson at JLL. He was extremely professional and didn't waste my time showing listings that we not a fit. He was diligent to keep searching for the right place, and he nailed it! He was also great with the leasing process (this was a corporate let) so a little more challenging. Once the paper work was completed, Adam's colleague Indra Vaitkiene(nee Mikalauskaite) was extremely helpful getting the move in details sorted. Being a relocate for abroad made it more confusing on our end, and the support was very helpful. Many thanks to them both. I highly recommend their services.

I just moved to the London and was searching for a flat. The Team and especially Adam and Indra made the process from the first viewing until the final move really easy and were always there for questions and help. Sometimes it can be a bit tricky if you are a foreign but they ade everything working nice and smooth. I can really recommend this broker and specifically Adam and Indra.

Great service from Adam who’s based in this agency. He was helpful, courteous, has great knowledge on the properties he looks after, and responds to questions very quickly. Really good experience with JLL overall as well.