The Lounge Dorking in Mole Valley

I stayed in the Vineyard Hotel during COVID before and the experience of that and the Visitors Centre was exemplary. Fast forward to 2025 when I returned with my parents and what a different experience it was. *Granted this latest review is about the Visitors Centre only (not the hotel)* Firstly the main café in the bright conservatory style room was devoid of food options, just soup and sandwiches were the savoury options! They did have lovely cake options however. Staff here were lovely though (just want to point that out). Move onto the gift shop where the staff were efficient, albeit a bit militant - so, lacked a bit of warmth which would make for a nicer experience in a countryside vineyard. Move onto the receptionist in the lobby who we were signposted to, to enquire about the tours and tastings. She appeared like back office staff at a desk hidden behind a computer. She didn't even offer any welcome as I approached. I had to commence the greetings before the query which made me feel distinctly like she wasn't the receptionist. She proceeded to engage me from behind the desk not making any attempt to come to the front desk which contained to make me feel like I was enquiring with the wrong person and was disturbing her. As I enquired about booking into the tasting and tour. She advised the tours don't start until the end of March and tastings are midday only. Completely contrary to what the website which stated the tours availability are "year round" and I told her this as it was the reason we decided to visit it that day. She seemed a little surprised but generally non fussed. Like "oh does it say that" well that's not correct. No apology for the misinformation nor any urgency to take note and ensure the information is corrected on the website. I was so unimpressed with the customer service and felt, for the visitors centre, they didn't want any visitors at all! Come on Denbies, you can do better.

I recently had the pleasure of dining at Star and it was an exceptional experience. The ambiance was warm and inviting even on a Tuesday evening, making it a perfect spot for both casual meals and special occasions. I can’t wait to come back to try more of the menu.

Great pub, plenty of parking, excellent service - bespoke Bloody Mary made at the table. Had Sunday lunch, with generous portions with all elements cooked perfectly

This restaurant is AMAZING🤩. For vegetarians and meat eaters alike it is amazing. My family have been going here for 25 years and every single time it has been amazing. Also it is very family friendly and if your children are waiting for food and have got bored there are some fish opposite the counter/ left of the entrance. Also no alcohol is allowed but it is very handy as tescos is only across the road. Also if you have warm beer they will happily trade it in for a cold one out of their fridge

May not be the most appealing from the outside, but the atmosphere, food and bar staff are just lovely. The Crown is our go-to pub for Sunday lunch after a walk in Chapel!