The Lounge at The Cube Birmingham in Birmingham

My lovely family and friends organised my hen party two Saturdays ago. We had a cocktail making session followed by a champagne afternoon tea. Can I say how wonderful everything was, we were well looked after by Victoria, Ricardo and another lovely lady, sorry but I don’t know your name ... all the staff we dealt with were brilliant and helped to make this a wonderful experience, enjoyed by everyone. I can highly recommend this venue, and will certainly be returning very soon.

Me encantó, mis hermanas 40. Perfectamente situado. Fácil acceso a bares, tiendas, estación de tren. No podría haber elegido un área mejor

Habiendo llegado alrededor de 2. 30 p.m. para tomar una copa y algo ligero, nunca fuimos bienvenidos por nadie, a pesar de que el lugar no estaba ocupado y el personal estaba "ocupado". Nos sentamos con vistas a las vistas de Birmingham, que es el punto más. Después de unos diez minutos, decidí ir al bar para intentar pedir. Había pocas posibilidades ya que solo una niña estaba sirviendo. Eventualmente, con una agradable disculpa por la espera, pude hacer mi pedido. ¡Tienes que pagar por adelantado! ! ! Cómo alguien puede hacer un desastre de ensalada César. No sé, pero Dios puede hacerlo aquí. Presentación abismal e inseguro de lo que contenía. Lo devolvió para que el chef decida en qué contenedor lo arrojó. En una nota positiva, la hamburguesa que mi esposa tenía era muy buena. Buen café En general, fue una experiencia muy pobre y durante casi 80 años, incluyendo algunos vinos, olvídate de que las vistas no son tan buenas.

Nos alojamos aquí por una noche y lo que fue una gran noche. Música en vivo en el bar, que sirve cócteles fantásticos. Preciosa zona de estar dentro y fuera en la terraza que tenía calentadores. Estaba muy lleno, pero aún así nos sirvieron rápidamente. La habitación en sí era amplia, pero tuvimos la habitación premium y tenía una terraza enorme con vistas a los canales. Volveremos.

Bien vale la pena visitar, si sólo por la fantástica vista de Birmingham, los precios de las bebidas no son demasiado caras, no puedo opinar sobre los precios de los alimentos, pero sin duda vale la pena una bebida,

We visited with friends on a Saturday night . It was really busy . We were really lucky to get a table with comfortable settees on the balcony. The views are fantastic as you are on the 25th floor. As it was a winters evening there were see through screens so it was nice and warm and you still got a great view of the city. The drinks are quite expensive but you would expect these prices from the sort of venue it is. We were served nibbles with our drinks . The waitress was really friendly and the service was really good.

Visited here with some friends as we were recommended to do so by the manager of another pub. We took the lift to the 25th floor to Marco Pierre-White's restaurant. The view was fantastic and believe it or not, the drinks weren't that expensive. £6 for a pint and £3.50 for a coffee. (no more expensive than Costa!) The staff were well presented and polite. There was a small outside seating area, (although the ground is somewhat un even so watch your stepping) This is definitely something you should experience, even if it is just to see the view.

Everything about this place is excellent. The food, the drinks and the service was all first class. Well done everyone!

I had a fabulous lunch here with my boyfriend. Would recommend to anyone, children are welcome as well..

One of the best afternoon teas I've ever had, really fresh sandwiches and a gorgeous selection of cakes and scones, lovely friendly helpful staff

We visited using a Groupon voucher for the festive afternoon tea. I have never been to the lounge before so went with an open mind. The decor is just as you would expect from a place like this, high quality but at the same time comfy and relaxing, wth a great view over the canal. The staff are welcoming and polite and asked if we had any dietary requirements so they could be taken into account. The afternoon tea itself was absolutely gorgeous, with all different desserts from mini donuts to rocky road, and of course fresh scones. The sandwiches are served on fresh thick bread and are filled with great tasting fillings and there was plenty for two. Along with a pot of tea each you can't go wrong. You are not rushed either which is a good thing.

Me & a friend visited here on a Friday afternoon after purchasing a groupon offer for a sparkling festive afternoon tea.The service was brilliant & we were taken care of. The food & presentation was beautiful & the prosecco was lovely. My only criticism would be to have 2 of each item so you don't have to decide who is having what & you can both try everything. Other than that great selection of sandwiches & festive sweets. Lovely clean modern decorated light open room. Very cosy!!.I would return in the future for sure.

Went for afternoon tea, very enjoyable, lovely fresh sandwiches and cakes with glass of prosecco in a very relaxed atmosphere, really enjoyed it

I have been here on a number of occasions on groupon offers for afternoon tea, each time we have been extremely satisfied, value for money

Visited for brunch with a Groupon voucher. Prosecco and a club sandwich. Sat by the window over looking the canal - lovely morning. Food was delicious and staff friendly and helpful - thanks!

Had a wonderful afternoon tea for an amazing price.A good selection of cakes, sandwiches, my friend doesn't eat fish and they were quite happy to accommodate changes of the sandwiches for her.Presentation of the food was beautiful and the taste of the food was delightful. The views were lovely overlooking the canal. Very bright, cheerful and relaxing night atmosphere for a wonderful afternoon tea.

I bought a Travelzoo voucher for afternnon tea for two as a surprise for my partner.Nice variety of sandwiches and cakes plus a glass of Laurent Perrier Champagne. Staff were friendly.I experienced no problems making and later changing the booking as everything was dealt with in a professional manner.There are great views of Birmingham and the surrounding area from the restaurant on the 25th floor but the balcony would not suit someone who is scared of heights.

We visited the Lounge at the Cube for a late lunch it was nothing special . The menu choice was disappointing compared to other restaurants nearby. The restaurant over looked the canal which was nice .We were told they had run out of steak so I chose the salmon and pasta .It would have been nice but it was covered in black pepper. I know dishes are seasoned but why chefs add black pepper to the food amazes me as its on the table as an accompaniment to add it yourself if you desire. The chef did cook a fresh meal and I must thank her as it was lovely and really tasty I really enjoyed it . The staff were polite. The service was ok .

Having come here for a few after dinner drinks, the bar itself was very nice and the views were spectacular with an added bonus of live music when I was there too

Had a voucher for lunch for 2 people - we were a bit early but that wasn't a problem. Staff were polite and greeted us cheerfully. My daughter came with us and we had a nice quiet table overlooking the canal. Both myself and partner ordered the burger. My daughter had a jacket potato with cheese and beans. We also shared a calamari starter between us. The food came out pretty quickly and looked very tasty. The burger came with a good sized portion of fries and salad. The jacket potato was huge although my daughter managed to eat it all. We all agreed that the food was excellent and would definitely go back again!

To start off they never answered the phone so to book we had to go in. Which was annoying as it was massively out of the way.The food was ok, my salmon was only just hot and the salad was very salty. But my friend enjoyed her pizza.Overall it wasn't terrible, but the staff were not friendly and the food was not to the standard we were expecting.

The food is OK but nothing special. The lunch sandwiches and cakes on a stand look enticing, but in fact are pretty standard. Is it worth walking out of Birmingham to get here? No.

Very impressive quantity and variety of sandwiches and cakes and a lovely glass of Laurent Perrier Champagne-bought with a Travelzoo voucher. Great views of Birmingham from the restaurant on the 25th floor.

We visited as a Birthday treat for my Mom. I admit, I was unsure exactly what to expect and imagined sandwiches with weird fillings, but they were pretty normal - ham & tomato, cheese & pickle and tuna.There was a good variety of cakes and we managed get through them all, but felt rather full (and fat) afterwards.We paid extra for processco, which added to the occassion, but still had pots of tea and coffee.I must admit we had a great time and plan to return again once we've worked the calories off!Inside it's very modern and clean. The table could have done with a wipe before we were seated instead of afterwards and on a hot day sitting by the windows it got rather toastie!! This is my reasoning for the 4 out of 5.

I took a friend of mine there for lunch as a 50th birthday treat we had a glass of bubbly I had a pasta dish and she had salmon we had puddings of cheesecake and pancake it was a very nice meal

Was very impressed with the lunch at the Lounge, I had booked a voucher off a voucher site 2 for lunch £10 which was a very good price. I had salmon salad & my sister had a wrap. We had a glass of prosecco each at £7.50 a glass & Creme Brûlée at £4.50 each.

Abbiamo comprato tramite Groupon un the del pomeriggio ci siamo recati alle 14 come da appuntamento preso telefonicamente. Abbiamo aspettato qualche minuto per sederci e poi siamo stati serviti velocemente. Tutto ok passato un bel pomeriggio.

Me and my partner visited the cube lounge and spa today and I must say the service was brilliant, our food was at our table within 15 mins and was fresh and tasty, we then ordered some scones which were served with clotted cream strawberries, blueberries and a jar of jam. Yes there were people in dressing gowns as we were but people need to understand this restaurant is part of the spa! Which makes the experience more magical

Went for afternoon tea , for a friends birthday ,excellent really enjoyed it , service great , lovely clean , couldn't fault it at all

Brought a Gropon voucher as a treat for my husband and myself , arrived at the lounge to find unhelpful staff , we were told to take a seat ! Ten minutes later still sitting , I approached the waitress and asked her if she was going to serve us , to get the reply of "I can take your order here " at this point hadn't had a menu hadn't been told what we could order , I eventually ordered our food , the food arrived very disappointing , please don't waste your money here spend it where you are going to get good service and nice food .

I brought this afternoon tea as a present for my work colleagues, it was great value. We had fantastic service from Carmel via email. When we arrived they accommodated our dietary requirements (nut allergy and lactose intolerant) very well and we had fantastic sandwiches and cakes, surrounded by a lively venue and good service.Well done!

Cube is a fresh & contemporary place. .. We sat in the window next to the canal...so it was relaxing. The people who worked there were friendly & helpful. ..food was nice. We had brunch there, it was fresh & tasty.... I wouldn't be happy paying full menu price for it but would purchase a deal again to take advantage the next time we visit Birmingham. .

A friend and I had a voucher for afternoon tea here and thoroughly enjoyed ourselves. With unlimited tea and coffee, plus a glass of prosecco each, the tiered cake stand arrived with delicious sandwiches, scones (with clotted cream, jam, strawberries and raspberries) and plenty of cakes on offer. It was all really lovely and the service was excellent throughout.Pleasant environment, next to the canal, buzzing with people, some on spa days, others just visiting for food or drink.

Me and my mum love visiting places for afternoon tea!Weve been here a few times, i must admit we only ever go when we can get a voucher off groupon, i wouldnt pay full price for this however enjoyable it is, it does lack the taste of being homemade, can be basic but still nice. Staff can be a little distracted even when its quiet

Arrived at airport lounge and to our surprise we could just walk in without being asked if we had booked.The choice of food was very poor,I ended up with a fish finger sandwich.Could not believe how noisy it was with kids just running amok.We would have been better sat in the wethspoons bar which looked very nice.Shame we paid for this privilege and we will not use the facility again.shame really as airport is really nice...

The service was brilliant and the staff were very friendly and on the ball with the drinks and food, however the cutlery was disappointing as they did not match in the same table and also the teapot was stained. But overall the tea was delicious and the cakes were lovely. I would visit again.

Came with a friend for an afternoon tea, service was crap! food was mildly okay! view was nice, but service was not! would not go again!

My other half and I purchased a groupon voucher for a champagne brunch a while ago. It stated on the voucher, on the groupon website and the actual venue website to simply call/email to make a booking.I phoned around 10 times only to be faced with the same answer machine message to leave a message and someone will get back to me. I also emailed 3 times with no response.Feel rather frustrated by this I decided to turn up and see if I could book it in person. When we arrived in the lounge we were met by a rude member of staff who pointed us over to the bar and said we would need to talk to the young girl there. When we finally were able to speak to the girl in question (another party were making a complaint about their visit) I asked if I could book in my voucher and if they had any space to fit us in there and then (the bar area was virtually empty) this request was met with a lot of huffing and puffing and that we should read the voucher as it clearly states we should phone to book. I replied with the fact that I had over 10 times along with various emails, she did mange to 'squeeze us in' on that morning but made it clear that it wasn't the 'done thing'. I wish I could say that was the only complaint I had but it just got much worse after we sat down...The 'champagne' was more of a sparkling wine, the brunch which was pictured on the website (smoked salmon on a bagel with scrambled egg etc) was actually a miserable chicken sandwich....After we left I sent a very long disappointed email to the venue only to be faced with an extremely rude and aggressive member of staff. I asked to instead liaise with the manager to which she replied that she was the manager!! I asked for the general managers email but have still had no response. I am so disappointed in their lack of customer service and general people skills I would never return. The whole place needs a refresh of staff I think!! DONT WASTE YOUR MONEY!!!

Visited for a late Mother's Day afternoon tea. Fabulous service and the afternoon tea was lovely - we were sat by a window able to watch the boats on the river going by and great position to people watch the people going by and the people fishing. very peaceful here but close to all the local amenities when desired. Will visit again.

I had brought this on offer for me and my mum (glad I didn't have to pay full price). We pre booked and I was asked about any dietary requirements at the time of booking which was great. As no meat or egg we were left with cheese sandwiches which was a shame, a few more options would have been nice (cheese and cucumber, cheese salad, houmous salad, cheese and pickle, just to name a few I can think of).It was a nightmare finding the place due to poor sign post as mentioned on other reviews. This meant we were slightly late, which they didn't mind (thank god). The view onto the canal was lovely if you were lucky enough to be sat by the window but unfortunately we were put near the staircase opposite what seemed to be a sitting area for visitors to the spa (dressed in swimwear or robes). It was very tight and very busy which was a shame when booking the aftrenoon tea in advance. We were hoping it would be a lot more relaxed and quiet than it was.Tea and coffee was of usual standard and cakes did taste nice. Sandwiches were ok but on the small side so we had to order extra at an additional cost. Cake sizes were just right so can't complain there, very nice, pretty and tasty.Just a warning to all the mummies, there is only one toilet which also had the baby changing unit inside. On a busy over booked Friday this wasn't so good. We had to queue to use the toilet (for the baby changing unit), with a crying baby and pooey nappy in a small dingy corridor, this was my worst nightmare, to top it off once we finally made it into the toilet once the changing unit had been put down there was no room to swing a cat never mind change a baby. :(I have been to a few Afternoon teas and this one at The Cube I would say was ok. Maybe on a quiet day with a canal view my review would be a lot more positive and different.

We've visited twice, and found the lunch food good, though on the second occasion the salad garnish had been dressed too early and was a bit limp.It's clear a lot of "Ladies who lunch" frequent this place for brunch, lunch and afternoon tea. Strangely, guests from the adjacent spa also come up, in dressing gowns. I don't think this helps the ambiance much, as others have commented. Service is good, with friendly staff. The Club sandwich is very good, with generous portions. Drinks are possibly a little expensive, but it is a canal side establishment close to the Mail Box, so not too surprising. Just one thing - the entrance is not easy to find. It can be accessed from the canal side but the main entrance is inside the Cube building and is not clearly marked.

As it was my partners 1st Father's Day we wanted to take him out, I got a groupon deal so was worth the money. Entrance is hard to find, overall we had a lovely time. Would deffo come back, only with a voucher or a special offer though :) x

The venue itself is very nice and has a great view over the canals if you're by the window. People sitting there in their dressing gowns sort of ruined the atmosphere so be warned!The quality and range of of the desserts was very high but the scones were a bit dry and were served with whipped cream rather than clotted cream. The sandwiches also had very minimal fillings but the food was fresh.They offer a section of teas or filter coffee but some places I have visited offer lattes, cappuccinos, etc.Service was great. The serving staff were very friendly and always smiling although the first person to welcome us had a lack of patience as we tried to decide what drinks we wanted (having not even been seated yet).I would recommend it for younger people or for a very casual afternoon tea experience but not suitable for people wanting a traditional, classical experience.

We had trouble finding the entrance. Not well sign posted. Once inside the overall ambience was lovely. The staff were professional and with our Groupon voucher we ordered the pasta. The plates were cold but the food was very tasty. The house wine (white) was lovely. It is situated on the canalside which is a pleasant walk from the Barclaycard Arena. About ten to fifteen minute.

Went on groupon for lunch with my friend and 1 year old daughter. Was worried about taking little one but they were very welcoming and accommodating for her. We had a steak baguette and tuna crunch sandwich both came with chips and were really nice for the money we paid as we got a glass of wine too.

Went on a groupon lunch deal which was good value at £10 for 2 mains. We had salmon pasta and cheese and bacon burger which were very nice. Drinks were expensive but the view of the canals were lovely.

I had a Groupon voucher for Prosecco tea for two. I booked for three as I had two friends staying with me. When I was asked for £22.50 for the third person I was gobsmacked!! One round of sandwiches each. A scone each but only 2 pots of preserve between 3. No clotted cream. The cake selection was decent but nothing appeared particularly home made. We left hungry! I would not pay full price but if you get it on Groupon it's probably quite decent value.

Delicious food in a lovely light canal side lounge. Would have got 5 stars if the prosecco was colder

As a newly diagnosed celiac, I went back here for a GF treat. Its just not the same, even the attention to detail when serving.. And I had no fruit on mine which I thought was really strange. You can see in the picture the proper tea on left....&mine on the right! But mum's was delicious!!

Brought a deal off groupon. Personally wouldn't have paid full price. Given a couple of dry sandwiches, cut into triangles. Not asked preference of filling. Given 1 ham, 1 tuna, and 1 unidentified sandwich filling. Cakes were nice but not enough for 4 people! Didn't appear home made-possibly shop brought? Nice touch to have unlimited tea. Staff friendly enough.

My husband and myself had a great brunch here last week . The staff were very friendly and the food was really good . Didn t have to wait long for our meal to arrive once it was ordered and can say my Club sandwich was superb .The place is excellent to and we were lucky to have a table by the window . Will certainly visit again .

Came here last Saturday on a 'Tea for Two' as someone kindly treated us to it -it was wonderful.Waited on by two smiley waiters, seated overlooking the canal, crusts neatly chopped off the sandwiches, could've sat there all day...enjoyed the lounge music, comfy seats and the toga party adjacent were well behaved.....BrillThanks Carol...loved it...x

Booked via Groupon for High Tea with a glass of Prosecco at £10 per head was great value. Lovely finger sandwiches, fab cakes and scones with fresh cream, plus unlimited tea or coffee. The Lounge was bright and airy with a view of the canal and the staff were friendly and helpful. Enjoyable afternoon spent with girlfriends, we will be back.

Came here with a friend for afternoon tea, the staff are friendly but seem lazy. Served us our prosseco, pot of tea and Sandwich and cake platter in one go. The sandwiches seemed to be going stale, maybe done in the morning and left uncovered. The cakes were overcooked so quite dry. When we wanted some more tea as it had gone cold, they just topped it up with hot water. So cold tea mixed with hot water equals luke warm watery tea. Wouldn't go back.

Went here from a Groupon voucher afternoon tea. It was great, the food was lovely and so were the cakes. Only thing that bothered me was we wasn't allowed to choose what sandwiches we wanted which was a shame as we were a bit picky. But would still recommend

Definitely worth a visit! Fabulous restaurant and views breathtaking. Lucky enough to see a wonderful trio play and sing. Wonderful evening with friends.

Came here today for afternoon tea using a Groupon voucher. We chose the option which included the glass of prosecco and have to say the whole experience was great. The sandwiches, scones and cakes were delicious and the fizzy was great too. We'd only bought the voucher yesterday and emailed on the off chance they might be able to fit us in at short notice, and thankfully they were.In recent years I've had a number of different afternoon tea experiences and this one is definitely one of the best I've had. The only criticism I have is that it was a little tricky to find The Lounge, it is located within the spa at The Cube in The Mailbox but there was nothing to signpost to The Lounge. I ended up having to ask for directions from someone working nearby. Once in the decor and atmosphere were lovely and it was well worth the visit and definitely value for money.

My wife and I called in for the traditional afternoon tea using a Groupon voucher. The lounge itself is very nicely appointed, trendy but still friendly with background music playing. We were able to choose our own table in the window next to the canal. The table had a beautiful white cloth and was adorned with a glass bowl containing a fresh gerbera flower. Having recently enjoyed a narrow boating holiday it was great to see the canal traffic cruising by. We were offered tea or coffee and asked about allergies. Within a a few minutes we were presented with a cake stand decked out with an impressive variety of sandwiches, cakes and on the top level scones with raspberry jam and cream, together with a pot of coffee and a jug of steamed milk. The sandwiches (both brown and white bread) and cakes were very fresh and tasty. Fillings included cheese, tuna and chicken. Cakes included cherry bakewell, chocolate brownie and rocky road. plates were garnished with fresh fruit, raspberries and strawberries. The china was plain white and perfectly suited for a traditional English tea. However all was not rosy in the garden. The cream was tinned aerosol. Clotted cream should have been provided as should a small pat of butter. Our second jug of filter coffee was a bit weak. The cheese was a rubbery white and tasteless offering (why not a medium cheddar?) and the toilets dirty with no maintenance chart visible. The ceiling light was a dingy yellow adding to the poor appearance. A few pence more spent and you would be getting a ten rating!!!!. Oh by the way, are the waiting staff just too cool to smile??

Nice little sandwiches. They happily responded to my request for no meat or cheese. The cakes were divine. Staff could have cracked a smile though.

amazing! treated 4 of us to afternoon tea and Prosecco and was blown away. very nice treat using groupon voucher

We visited here today and thoroughly enjoyed a Groupon deal for Brunch and Procesecco. Greeted by friendly staff and the service was great. Lovely to sit in the window overlooking the canal giving the opportunity to watch the world go by. We both had the Club Sandwich and when it came it was presented with salad and fries, if anything the only downside would be that sauces were presented sachet form. Atmosphere is really nice, great background music at the right level. Our brunch was really filling, so much so that the geese and ducks enjoyed the bread from the second half of my sandwich! Although this was a Groupon deal, it would be a place I would consider on my next visit and paying the full asking price...

A belated Mothers Day present which was purchased via Groupon and we all had a lovely afternoon, lots of sandwiches and cakes to go round, very child friendly as my niece who is 5 years old and my niece/nephew twins were also there, there was plenty of high chairs to go round. Lots of lovely freshly cut sandwiches which also catered for my mom who is vegetarian, lots of fresh tea and coffee and plenty of sweet treats!!!!Lovely view over the canal but only let down by the weather as it was raining all afternoon. The service was excellent and followed by a glass or two of Prosecco, a great experience and will definitely be going again. The only downfall is its not sign posted well at all as I couldn't see which door to go through to find the lounge.

After booking afternoon tea for 4 via groupon for a friends birthday treat we were all really looking forward to coming here. The afternoon tea itself was very nice - plenty of sandwiches, cake, tea and a good glass of bubbly. The view over the canal was lovely and the lounge was really nicely decorated. However, our waiter seemed rather clumsy and a bit absent minded in terms of service. A few examples - he accidentally knocked my glass of prosecco and spilt a bit with no offer of refilling it (this was traumatizing for a girl who is v v keen on her bubbly), also after knocking a butter knife off the table which fell into my friend's bag he proceeded to look through her bag to get the knife back -I was always told a gentleman never looks through a lady's handbag but it appears I am mistaken. In general it wouldve been nice if we'd had the staff check everything was okay during our tea but alas, it seems you cannot have everything today. With a bit of retraining in basic waiting etiquette this place would improve hugely in my opinion.

Efficient bar staff...fantastic evening...Fabulous cocktails...cool vibe...chilled atmosphere and great live music!

Visited the Cube as I had a Groupon voucher as a gift for afternoon tea.What a pleasant surprise. Lovely food. Pleasant staff, great location.Would recommend without hesitation

Treated my best friend to afternoon tea here and wow what a amazing time we had. The service was excellent so too was the coffee, cakes, sandwiches and a glass of wine to follow. There was a great selection and more than plenty for us both. We will definately recommend The Lounge and will visit again.

Treated my mother for Mothers day to Afternoon Tea here. Fantastic selection of sandwiches and cakes given. Service from Kamil was excellent with his nothing is too much trouble attitude. Would absolutely recommend!!

loved the view over the canal had to book a table but lunch was great tasty and hot and staff great too

Equipped with the inevitable voucher, we came to The Lounge for the second time within a month. This occasion was for an afternoon tea following a concert and as it was relatively late, the restaurant was rather quiet. So we gained a canal-view seat and almost one-one service.The afternoon tea has set our standard; it was a delight from start to finish. Service was friendly and efficient and extra tea was offered at no extra cost. We enjoyed it from beginning to end. We thoroughly recommend making the walk down to the Cube and even the walking through the Spa entrance to the Lounge. It's well worth it.

We went for afternoon tea with mulled wine. Food was lovely beautiful bread was used for sandwiches and there was plenty of filling in all. The scones were so fresh and the coffee and tea kept coming for no extra charge. Would go again

I had a groupon offer for afternoon tea and i wasn't disappointed! Lovely friendly staff, beautiful location and lovely food.

Lovely location by the canal nice to relax and watch the passing boats and people.Service poor no communication no atmosphete. Food ok nice choice. Disappointed they hadn't read the email request for plain scones. Cakes not freshly baked. Glad we have been unsure if we will return.

Visited with voucher from friends for wedding whilst on honeymoon weekend, great friendly staff amazing cakes and sandwiches felt really looked after and your staff are a credit to your company esp the guy who served us couldn't do enough.

Went with a groupon voucher and it was lovely. Friendly attentive staff, delicious food, I would recommend the club sandwich, and a bottle of peroni! Couldn't fault it! Went all the way to brum for a sarnie and it was worth it

Very disappointing. Service poor, location average, food unimpressed. Dry bread, scones and tepid tea. Even with a groupon voucher I expected more. Won't be going again with it without voucher.

We purchased a groupon voucher and visited the lounge to have afternoon tea and prosseco :)The lounge is lovely and there was a very nice relaxed atmosphere with very pleasant background music playing.The staff were very friendly and attentive without being over bearing The location is nice too right by the canal - would be even better in the summerThe tea was very nice too.... A nice selection of sandwiches, a very nice scone with jam and cream and a nice selection of cakes too.....all in all it was scrumptious. We had extra tea and coffee served which was nice and the prosseco was great!I will definitely go back and can recommend it for a visit whenever you are in Birmingham Well done to the staff for making it sic ha pleasant afternoon :)

Went with a groupon voucher for lunch and thoroughly enjoyed it excellent value for money great food and friendly staff. Location a bonus very nice looking into the canal. A great afternoon

Vi sited on a groupon voucher, after eventually finding our way in (really needs entrance to be displayed better) waited a while to be acknowledged by a member of staff.. once seated, we were served with presecco, then our tea arrived. was a long wait then for food to arrive, then we had to request side plates as they were not brought over.. by this time tea was going cold, no top ups were offered and had to approach the bar to request further drinks. bread for sandwiches was lovely and fresh but cut so small, do not think we had a round of bread each.. cakes selection was disappointing (10 rather small cakes between four people,) with a small scone each.. not sure what the original cost for afternoon tea is, and maybe you do not get the same if you use a groupon voucher, but have had much better for couple of pounds more than this cost

I bought a Groupon voucher for lunch for 2 with prosecco. I came with my daughter yesterday and we both throughly enjoyed our time here. Finding the restaurant was a mission in itself! First we couldn't park anywhere but we were told to park in the Mailbox which was a massive help and only a short distance away! When we entered The Cube there was no signs to say what was on each floor so we spent quite a while going up and down escalators before deciding to go into the main hotel and ask for help. We were told the way but still couldn't find it straight away as the doors look like huge windows that don't open. (Secret doors my daughter said) Once we eventually found it we were shown to a table with our menus and a lovely waiter called Kamil served us. It's a set menu for the voucher but there was a good choice. We didn't want the prosecco as I don't like it and my daughter is only 9 so they happily changes it for us for orange juice and water. Our meals were lovely and we even decided to have a desert which was equally as nice! The restaurant is only small but with lovely big windows so you can see out onto the canal. It is part of the spa so you do get visitors having their lunch in their dressing gowns but it didn't bother us. They were probably more embarrassed than us. I would definitely visit here again.

Visited here this week with my Mum using a Groupon deal for Afternoon Tea with Prosseco.The lounge is nice enough - light and airy with nice views across the canal. A large TV showing Sky News 24 dominates the room which was intrusive and counter to the otherwise chilled atmosphere.Whilst our welcome was friendly and pleasant, I was less impressed with our young waiter who was efficient but far from friendly. I'm sure waiting tables is far from his dream job, but would it hurt to crack a smile?The food was beautifully presented, however by the time it arrived the tea was cold having being served much earlier. No hot top-ups were offered which was very disappointing. The Prosseco was beautiful, bread for the sandwiches was perfectly soft and the scones had a fantastic flavour. Sadly the food was let down by the sandwiches in spite of the thick soft bread. We were served 2 spicy chicken (which were gorgeous), 2 ham and tomato (very stingy on the ham) and '4' cheese & pickle with far too much pickle. The use of margarine spread was unforgivable - it's nasty cheap taste was the predominant flavour on the ham sandwich.We had to ask for butter for the scones, a request that was met with a perplexed look from the waiter.So whilst there were some highlights, over all as afternoon teas go, this was very average and we were left feeling glad we had only paid the price of a groupon voucher. We won't be returning; there are far better afternoon teas elsewhere.

Me and my partner visited The Lounge for Brunch today via a groupon deal. Have visited many times and the food is always fresh and of excellent quality! When booking this deal the reply from Manager Carmel to advise booking date and times is always fast. Only disappointment with this visit was myself and my partner are not massive fans of Prosecco so we asked the waitress if we could trade for a soft drink. We had 2 Orange Juices each and were charged £4.60. Not that I'm tight however I'm sure orange juice is a lot cheaper than the Prosecco. However besides that minor complaint we were very happy with everything else!

Myself and partner visited today and was absolutely wonderful, great service, lovely cakes, fresh coffee and tea, great atmosphere... Fantastic deal and would be more than prepared to pay full price in the future, have been to the Laurent Perrier restaurant at MPW, The Lounge's afternoon tea is far superior in service and quality! Very impressed and could not fault it! Thank you

A group of friends and I attended an afternoon tea here. The ambience of the place was lovely however the afternoon tea was not what I expected. Most of the sandwiches seemed as though they were bought from a supermarket and the cakes also tasted the same. I would say for the standard of the place it was quite disappointing, don't think i'd pay full price!

Went with a group of girls. When we booked through groupon it was a lunch at the lounge. On the voucher it stated you could have a fillet if salmon but when we queried why thus wasn't in the menu the waiter told us it wasn't available as part if the deal. False advertising?The wine was excellent. (A glass was free as part if the deal). Otherwise it was £5.95 for a small glass or bottle of beer. The sandwiches were good, as were the fries. However, everything was over salted. I wouldn't pay the full price because it just isn't worth it. I wouldn't recommend this and won't be returning

to be sharing a restaurant with women attired in white towelling robes, they were obviously there for the spa but to be sharing with 'normal' visitors is a bit strange.It was a Groupon Christmas present lunch which doesn't seem to offer anything very enterprising. It was rather dificult to find an entrance as the whole place doesn't seem to want to put up any signage to assist. It was just an ordinary lunch in a slightly tired looking place, however the food, steak sandwich and chicken/bacon stack with chips was fine.Would we go there again...........no.

We took advantage of the brunch and Presecco offer on Groupon and we're not disappointed. I had a superb steak sandwich and fries and my fiancée had the goats cheese sandwich. Not your typical brunch but was very good quality and decent Presecco too. Combined with a great canal side location and contemporary decor it was a lovely lunchtime treat..We will be taking advantage of the offer again when its next available!

My husband and I visited in December as we had a Groupon voucher for a festive afternoon tea. After trying to find the entrance for about 5 minutes (it's not obvious) we found the lounge and were told to take a seat where we liked. The staff were very friendly and the afternoon tea, complete with prosecco, was delicious. It's a nice setting too with big windows looking out canalside.As the lounge is attached to the spa, you'll be mingling alongside people in their bathrobes, which did feel a bit odd to start with, but I suspect it was more awkward for them!Would recommend, was good value for money.

We had booked a festive afternoon tea for four with prosecco.....on groupon However we couldn't go within the time limit, so they kindly let us go a bit later.It was hard to find the entrance! But the tea was STUNNING!We had sandwiches, about five different ones, scones with jam and cream, an tons of delicious cakes......there was tea on tap too!..... We had so many cakes we took some home with us!It was a thoroughly enjoyable time.Highly recommended! We'd like to go back!Service was good, staff were friendly, toilets were clean.Offer was very good value.You have a view out over the canal and near the mail box ......nice,,,,made a good change for us as we don't live near the city.The only thing to get your head round is the fact that the spa guests are there too, having meals in bathrobes....so the atmosphere is slightly odd! But never mind, it didn't put us off our great tea!!

We visited the Lounge for brunch on New Year's Eve as a post Christmas outing. The atmosphere, service and food was a delight. However I was slightly shocked to people sitting in bathrobes from the attached spa. This wouldn't have suited me however everyone was relaxed, at ease and all needs were met.

We have just had a wonderful start to the day here this morning. We purchased a Groupon voucher for Brunch with Prosecco and enjoyed just that in a very nice relaxing environment looking out over the canal. Our brunch consisted of Scrambled egg smoked salmon and toast with a decorative side salad and a glass of prossecco each.We will return here again when staying in the area.

I recently visited to have festive afternoon tea for the first time here with my husband, 22 month old daughter and 7 month old son. The staff were so accommodating and friendly. They made us and our children feel welcome and relaxed, we shall definitely be returning.

Lets start with the self proclaiming 'arty' portraits on the walls of Marco Pierre White...slightly pretentious! He certainly isn't working here......The bar itself is nice, ambient lighting and especially the views from the full floor windows. We came just for a drink, it wasnt very busy, but the staff were quite miserable - no smiles, & the service felt automated, I've seen better customer service in McDonalds!. When asked about the building, how high was it etc., (something I thought a lot of tourists might ask)...they didnt even know! apparently they 'do their jobs and just go home' hardly the comment you expect from such an establishment. We didnt eat, but there was a private function on and we saw some 'food' passing by......oh dear me, looked like the deep fried frozen party mixes from Iceland!! Not what I would have expected to see somewhere like this. This place could be really spectacular, but it isn't. Tip: travel up in the lift, have a look out the windows and go back down again.......

Arrived as we have many times and sat at a table. Several staff behind the bar doing nothing so we waited and waited and I decided to go to the bar. I asked what the current beer is and the response was "its in the menu on the table"...... I'm not joking. I went back to the table and we decided to wait for someone to serve us. It did eventually happen 10 minutes later. Then another 11 minutes went by (yes I did watch the time) and my partner went to the bar and got a raised eye response from the poor bar staff when asking where our drinks were. They still didn't arrive and then we asked the manager to look into it. He was very pleasant and apologetic and the drinks finally arrived and he removed the tip from the bill (we would have refused to pay that anyway) the lager had a strange taste to it. Sort of cleaning chemical taste but we thought that it must be the taste of this strange lager. Within a couple of hours of leaving this dreadful place we had very bad stomach problems and can only put it down to an error with chemicals in the lager pipes or glasses or a deliberate act by the shocking staff. You should be ashamed of this report especially for what you charge. We won't go back.

Firstly I would like to start by saying I would have liked to give the lounge a 3.5 review. Myself and my partner visited the lounge while on a spa day in the cube. We were taken up wearing a dressing gown which was a little strange to begin with. When we relaxed it was a very pleasant lunch time tea. We both had a glass of champagne and waited for the afternoon tea and sandwiches to be served. The sandwiches where very pleasant and tea was good. The service was good and attentive. All in all very pleasant afternoon.

A friend & I thought The Cube was a must to visit for a glass of wine whilst visiting Birmingham.wish we had saved our money.took rather a long time to be served, when I was going to get up & go to the bar, we where finally served, as they like to put on a service charge for the shoe leather! We asked for 2 glasses of white wine, there where no prices on the drinks list for whine, we where looked at & asked would we be wanting the house wine!! NOT impressed. as soon as the wine arrived we where asked how we would like to pay,, bit pushy for my liking, so we didn't open a tab, paid cash..the house wine was terrible, over priced rubbish. drank up & left.The only good thing was the view.

We booked an afternoon tea for two via groupon.The food was good but not great but the service was pretty non existent, we didn't get a hello from either of the waitresses that brought our drinks and food over, they just looked totally bored at being their!

Not great but okay... Had purchased a groupon festive afternoon tea deal. Overall the quality of the food disappointed me. Glad I hadn't paid full price.

I accepted an invite from two potential clients for a business lunch here and it was quite a good choice from a limited lunch time menu, and very reasonably priced. Excellent views across Birmingham here and quite easy to find but I got lost....in the car park! No fault of the venue, just my incompetence. Must take the family..................

Booked afternoon tea as part of groupon voucher. Easy to book online quick reply to booking. Good selection of food fresh sandwiches. Lovely canal side view and good service.

My daughter took me to the Lounge at the Cube for a pre-Christmas afternoon tea. And it didn't dissapointed. We've had afternoon teas elsewhere and this is good value for money with a Groupn voucher. Just £19.95 for two with a good selection of finger sandwiches and great selection of cakes. As much tea as you can drink and a small glass of proseco. Yummy