The Lounge in Burnley

Nice environment, decent food with a varied menu. Was here last might and again tonight as I type this. Knocking two stars off for incredibly slow service. Was slow last night but tonight bordering on ridiculous - and they aren't busy. Planning on staying at Crow Wood regularly as one of my companies offices is local, so will quite possibly be in The Lounge a couple of nights a month and sometimes with colleagues. Come on guys, up your game - this has all the ingredients to get a regular 5

Service and food always good, but I feel its time the menu should now be changed. Its a small lunch menu and surely most people would have tried everything they offer.

Excellent food, nicely presented, friendly and helpful staff. Tables clean, and no residue left on tables after being cleaned. good choice of food and drinks. Well attended. plenty of parking, especially for disabled.

The lounge is superb, food, service and ambience are excellent. The staff are very friendly and make you feel welcome. It’s our go to for eating out.

The food was good. Staff at first friendly, but then let themselves down when the 'Manager' displayed total arrogance and ignorance towards my Dad who is in his 80s. He ordered a bilberry tart, he wondered if he had the right pudding as it didn't have any bilberries in it and questioned this with a waitress, she checked with the chef and it was, she said, a bilberry mix. My dad wasn't offered a replacement. We mentioned it again and the 'Manager' came over and refused to credit my dad for the pudding and became very arrogant. I'm not being funny but she looked like she had just left school and the way she spoke to us was down right ignorant. What happened to the customer is always right ? and good old fashioned customer service NOT argue the toss until the customer becomes distressed, disgusting 😡😡😡

Lovely meal and Lovely staff and a birthday cake for the birthday boy. We all had a different dish and all 4 was lovely. Best meal out my mother in loe declared

We had lunch with our 2 grand children. Food was really good, the kids meal of chicken nuggets was also good. Service was a bit inattentive but otherwise a great lunch.

We booked a table for lunch and told the call taker of my wife's being intolerant to gluten (coeliac) and lactose. There was no mention of disclaimers / waivers whilst on the phone, so to do this once we'd travelled and ordered drinks was another abysmal piece of communication on their part. On arrival we were shown to a table and our drinks order was taken. The waitress said her supervisor would take the order due to the intolerance, all was looking good. Then came the real nugget of poor service. We placed our order then the supervisor came back with a 'disclaimer' and plonked it and a pen in front of my wife and said something on the lines of you have to sign this. When questioned on the legality of this, the supervising waitress stated well I can't serve you unless you sign it. We declined to sign, finished our drinks and left. I have been to some poor places over the years, but this beats them all. Such a draconian attitude whilst trying to duck out of their responsibilities, quite shocking for what is alleged to be one of the best restaurants in Burnley. Banner headline of 'Welcome to The Lounge at Crow Wood– one of the best restaurants in Burnley, we’re told.' Perhaps they should add unless you have an allergy or intolerance in which case we're not very good. The FSA states that restaurants cannot avoid or limit their legal responsibilities by brandishing a contract and a pen. We shan't be returning anytime soon and will also raise this with the FSA and coeliac uk as it is truly disgraceful and has left my wife upset and me angry. If you have an allergy or any intolerance, I would strongly advise you against going here.

The Service and Staff was Excellent from start to finish and the food was very good from a good selection and the surroundings was night and relaxing . All in All Excellent .

This restaurant is constantly first rate, the menu extensive, service is always well above average, and the room itself has a very pleasant atmosphere. I use this place frequently and have never been disappointed. Favourite dish is Fillet Steak Melt utterly delicious. The staff are always very professional in their attitude and it shows, thank you for all your hard work

I was staying in the main hotel and decided to have a spot of lunch after using the leisure facilities. Food was good and I felt the staff were very pleasant and attentive. Not sure I’d eat here in the evening bit like lunch tune ambience was perfect.

My husband booked for my birthday, and for a birthday meal especially, I was very let down. We normally go to Bertram’s or Wilfred’s but decided to give The Lounge a try…. Ish we’d stuck to what we know. We were greeted and shown to our table and quite promptly asked for our drinks order. The drinks arrived promptly too. This was the best service of the night. None of the staff looked like they wanted to be working that evening….i don’t want OTT singing and dancing, fireworks or anything silly, but someone who looks a little pleased to be serving you what could potentially be a very special meal out. The food we had as starter and main were really good, very tasty. When my main course was brought, I was asked if I wanted any sauces. I asked for mayonnaise. The waiter went away and didn’t return….busied with anything but mayonnaise. The staff seemed to ‘potter’ with jobs such as wiping the bar down, entering info into the computer/till but weren’t attentive to the people in the dining area. My husband finished his main and as a waiter walked past our table, (wasn’t paying attention, my husband had to literally grab his attention) to ask where the mayonnaise was we had been offered. The waiter went off from us, passed on to another member of staff, who stood waiting with some mayonnaise on a plate in his hand, whilst the other waiter returned for him to then tell him which table to bring it to!?!? We sat with empty drinks glasses, both is us trying to get the attention of someone to order drinks. When the lady eventually noticed what’s we were trying to do, her manner was as if we were causing her ‘extra work’ After we got our drinks we were offered the dessert menu. For the entire time it took for us to drink our drinks (which were pints) no-one came to take our dessert order, despite again trying to get a member of staffs attention. We resulted in getting up and leaving. The lounge would have got desserts, further drinks and liqueurs coffee from us had they been ‘on the ball’ but sadly this was not the case, they lost out. Won’t be returning in a hurry.

Great service received throughout visit - Ethan, Kelsey and Alex are so friendly; immediately make you feel at home and make sure any needs are attended to. Totally recommend the Beef Bon Bons - a perfect Lancastrian meal! Thank you!!

The staff who served us were very inattentive. Had to go up to the bar to ask where our drinks were because they were taking so long. The girl I spoke to asked what we wanted to drink, even though our order had already been taken at the table. A waitress then brought us the wrong drinks, so they had to go back and change them. Food ended up coming out before the right drinks. Will end on a positive- food was lovely.

My birthday treat with family, 8 of us, 6 having afternoon tea, and my two grandsons aged 14 and 11 off the menu. TBH the thing that marred the event was lack of care by one member of staff. We were not asked if we wanted tea or coffee with the Afternoon Tea, in fact one of my daughters enquired at the bar after we’d finished if tea was included. She was told it was but we should have ordered it? The table was left full of empty plates etc for quite a while and we felt that one of the staff just didn’t care and was quite rude. A young lady with a ponytail and a young man that served us with our Afternoon Tea trays and took them away were lovely, but the occasion was marred a little by this one staff member with something of an attitude, we all felt it and it’s not on. Several of us have worked in the service industry and even if you’re having a bad day it’s not the customer’s fault, we were all polite, quietly conversing and respectful. The food was good, and my grandsons loved their bao buns and burgers. I’m a Crow Wood member by the way, and was disappointed not to receive the usual birthday Voucher for the Lounge, I’m afraid a number of club members are beginning to feel second class to the new spa project.

Visited on Friday evening for a family catch up. Took advantage of the 2 for 1 fish and chips offer. All 4 of us commented on how lovely and fresh the cod was, with equally amazing batter. The chips, as always, were great. One comment would be the bread and butter was bread and marg, you can tell the difference. No room for dessert, but would love to try next time. No issues, highly recommended, especially for 2 for 1 deal.

First visit in a while but the food in the past as always been good..unfortunately last night wss very disappointing. Firstly our pina coladas which were made together were so different..one was perfect the other not..Next the fish pie which used to be packed with good chunks of fish was just tiny flakes..literally had to fish through the sauce to find anyyhing .The buttermilk chicken was deep fried chicken in breadcrumbs Not the same as in thd past. Won't be rushing back anytime soon.

Really disappointed with the fish pie last night. It’s usually always really good but last night I was literally fishing through it no pun intended trying to find any fish! There were no chunks of fish like there normally is but tiny little flakes of white fish and salmon. So basically paid for some mash and a sauce. We ordered two pina coladas too and both looked and tasted completely different even though they were shaken at the same time by the same bartender. One was missing an ingredient.

We all enjoyed a family meal at the Lounge in January (4 adults). Staff were really lovely and it was a cosy setting. The purple mood lighting in there is lovely! Lots of choice on the menu for all- we enjoyed a selection of different food including; garlic bread, popcorn chicken, prawn cocktail, fish & chips, burger and beef tacos. All food was served to an excellent standard and we enjoyed our meal. Thank you all! See you again soon!

Dined in the lounge as a family of four (2adults and 2 older children). I like how the restaurant has a smart but relaxed vibe about it. We took advantage of the two for one burger offer which was good value. We all enjoyed the food and the service was excellent. Pic is of the ‘warm Belgian waffles with hot fudge sauce and Malteser ice cream’. 👌🏻

Just had a lovely breakfast with family at the Lounge. The Lancastrian breakfast was amazing and the service from our waitress Iwona was fantastic. It was definitely the best breakfast we have had locally.

Fabulous meal on a very busy Boxing Day lunch, great food , fantastic service and a great atmosphere, fabulous value for money.

Visited the lounge today as a surprise New Years Eve Meal. Have to say the atmosphere and food were really good. All the staff were very professional and courteous but must give a special mention to our waitress Beth, she was very helpful With the menu choices.

Professional service delivered by welcoming staff. Everyone had a smile and gave attentive service. Food was hot and delicious and well presented. Staff asked more than once is everything was satisfactory and made sure our drinks orders were replenished . Amazing value for money on Boxing day .

Great venue for an event which I attended to raise money for charity. I’ve also dined in the lounge with my family and friends, whatever you’re looking for, the lounge can offer it.

Cannot fault this lunch; from the lovely set tables, excellent food, great value and the best service we have had in a long long time. Well done Crow Wood Lounge team.

My husband and I visit The Lounge at Crow Wood regularly and always enjoy our meals there. The food and service are excellent and the staff always make us feel welcome. On Boxing Day we took some of our family along and we all had...

We go regularly for dinner and lunch We went Boxing day for dinner for the second year running Last year was one of the best meals of the season this year was just as good if not better Service is excellent Super efficient Staff always...

I hosted a meeting with a potential client (6+ people) early in August this year. We each had the club sandwich which was generously filled and beautifully seasoned. The staff were more than accommodating and we thoroughly enjoyed our experience. The client wasn’t local (Birmingham...

Nestled within the elegant ambiance of Crow Wood, The Lounge beckons with its promise of culinary excellence and a memorable dining experience. Stepping into this sophisticated space, it's evident that attention to detail and a dedication to quality are at the heart of the establishment....

Excellent food and service, great local place to eat for all ages . Everyone enjoyed the food, lovely polite staff including our waitress who was called Beth , all round 5 star.

We come to The Lounge Monday to Friday after our workout…all the staff are amazing, friendly, familiar but Alex is our stand out for going above and beyond. She’s always kind, helpful and makes a genuine effort. We love all the staff but we just...

Wonderful cappuccino & indulgent hot chocolate served by brogen on two separate occasions during the crazy run up to Christmas, the friendly, polite service with a smile makes all the difference - we will definitely be back and will be recommending to all our friends...

I’ve been an in-frequent visitor to The Lounge over the last few years whilst visiting friends on my visits from Florida. Every member of the team I’ve met are fabulous - friendly, and chatty without being too disruptive to my catch ups. Having experienced breakfast,...

I’ve always loved The Lounge but I’ve only ever been for breakfast/lunch/tea and didn’t know what to expect of them for a big do like a Christmas Party Night. But as usual, they did not disappoint. The food was amazing. I’d go as far as...

A work Xmas party night We had a great time The food was fab - hot, delicious, and substantial The disco was entertaining And the table settings were stylish - there was no nasty 'tat' on the table. I understand that the venue has made...

We had a fantastic Christmas party night at the Lounge last weekend. The food was exceptional and the service was second to none. It was a lovely atmosphere and the manager Ryan was accommodating all night. We want wait to return Christmas 2024!

Myself & work friends visited for an evening meal and was warmly welcomed by Beth. She ensured we had everything we needed and was very friendly and polite. The service from Beth was great and the food was lovely. Definitely recommend to family and friends.

Both myself and my team of 25 had a lovely time on Friday, we received a very warm welcome from all of the staff at The Lounge. The Christmas meal was amazing – all 3 courses and service was very prompt, so thank you to...

Every year we always have a Christmas party as a group of friends (after all Christmas parties are not just work events). This year, The Lounge was our choice of venue. The night did not disappoint. With party nights I am always dubious about mass...

Went with friends for the Afternoon Tea on Saturday 2nd December. The staff were very friendly, helpful and attentive. The sweet and savoury treats on the afternoon tea were all absolutely delicious. We agreed that it was probably the best afternoon tea that we have...

Love it here. Best place in Burnley for Breakfast/brunch. Never been disappointed. Lovely staff and always great service.

The venue is excellent with a varied menu to suit all palettes. Good service and value for money. Would highly recommend.

Went for breakfast which was fantastic, very attentive staff and the waitress Beth was more than helpful. Will definitely be retuning

Just out for an evening meal so nipped along to ‘The Lounge’ at Crow Wood. Welcoming venue coupled with excellent menu/food. Superb friendly service provided by Beth.

Best bacon sandwich around. Often visit after a gym session for a quick butty and a brew, it’s the best part of the day 😂 The morning team are always friendly and smiley, no matter how busy they are. The Lounge is a great aspect...

A perfect setting for a catch up with friends. Lovely service, food was incredible and a beautiful venue! Highly recommend.

Love this venue, the food was excellent and staff were really friendly. It has a relaxed atmosphere but still had a quality dining experience.

We enjoyed a lovely dining experience last week. The food was of excellent quality and much, much better than a large local competitor. We would especially like to mention the service we had. Iwona looked after us very well. She had a really pleasant manner...

An excellent affordable venue for dining. A good menu with options. Friendly well presented staff and always a friendly welcome. I would recommend this restaurant for any occasion.

I recently planned my 30th birthday meal at The Lounge. Ryan was very helpful & nothing was a problem. The whole planning process was easy & stress free. The food was second to none, and all of the guests thoroughly enjoyed it! I have enjoyed...

All the family and friends joined my Daughter-in-law's 30th birthday party. The food and service was excellent. Even the Manager Brian showed off his photography skills for us all. Well Done all!!

Went here for my daughters 30th birthday. Staff were very pleasant. Food very nice. Would recommend.

Food is great, service fantastic making The Lounge our favourite lunch venue bar none. On this occasion we brought two guests to Crowood. The range of choices on the menu and the quality of the food ensured they will soon be joining us for another...

We came here for tea with a friend from overseas to treat her to a Sunday lunch/dinner! It didn’t disappoint, the food was excellent. Would definitely recommend and add on the cauli cheese!! Service was really great, they even accepted our written order from our...

Great food, wonderful service and lovely surroundings. Staff been there for years which shows they are also a good employer.

Regular visiter over the last year or so, having been for breakfast, lunch, dinner and also just drinks (the patio is a real sun trap during summer 🕶️), The Lounge is a favourite for all generations of our family. Menu is varied and the food...

I love The Lounge, always a relaxed atmosphere. The staff are attentive and friendly, and the food is superb. We came on a busy lunch and Alex was amazing, would highly recommend to everyone! well done all

Excellent service, really enjoyed the choice of food, good vegetarian selection, gorgeous rose wine, very relaxing afternoon, will definitely be returning

Excellent service. Staff really helpful and so friendly. Food exceptional. I would highly recommend The Lounge. We all want to go again.

This place was recommended by someone who assured us the food is amazing! Not knowing the area and using the postcode, it took us a while to find the place. Stunning location with plenty of ongoing building work. Plenty of parking available. Welcomed through the barrier by a friendly receptionist and then met by a surly young girl who asked if we had a booking, told her no to which she sighed and pressed a few buttons, the place was empty. Shown to a large table and given menu. We waited 10 mins and then our orders for breakfast were taken. Half an hour passed, and our coffees and food arrived. Everything on the plate was covered in black pepper, and the bacon was like leather. Scrambled eggs were a wet mess with pepper overload. Mushrooms also fried in pepper and a hard, crispy sausage. Toast was nice. Toilets are spotlessly clean. We paid and left just as the place was filling up.

Amazing service from Beth very friendly and kind. The breakfast was great. Would defiantly recommend to family and friends.

Myself & my friend visited this morning for breakfast & was warmly welcomed by the lovely Beth. Beth was attentive & ensured we had everything we needed especially in regards to my baby boy where she asked right away whether I needed a high chair. She was timely and efficient, Beth also ensured no dietary requirements or allergies needed addressing and ensured we had a lovely experience for breakfast this morning, thank you Beth. We will definitely visit again :)

Wonderful service & attention to detail , service with a smile - lovely welcome & atmosphere lovely & relaxed

As an original member at Crowwood Leisure, I've had the pleasure of dining at the Lounge restaurant on numerous occasions, and I must say that Grace's exceptional customer service truly stands out. Her warm and welcoming attitude, attention to detail, and dedication to ensuring a memorable dining experience make each visit a delight. Grace goes above and beyond to cater to members' needs and preferences, making me feel like a valued guest every time. Her professionalism and friendly demeanor are a testament to the excellent service provided at Crowwood Leisure. Thank you, Grace, for your outstanding hospitality!

Stylish decor, very clean and great atmosphere. A Spacious relaxed dinning area with high celings and lots of natural lighing. Excellent service on the whole and particularly the food service which was very quick. Food came out hot and fresh and tasted fantastic as always. I would strongly recomend the buttermilk chicken. Very pleasent experience and cant wait to return.

My friend and I came for afternoon tea, good selection, it was lovely. Friendly and attentive staff.

Lovely experience catching up with my sister on Sunday. Had the beef roast which was so delicious. Our waitress Grace helped recommending between starters all while making sure we were okay and that our drinks were kept topped up throughout our stay, We were stuck on a few different options for starters and she suggested the duck gyozas which we absolutely loved. The drinks menu had great range of cocktails and spirits, I had the Pina colada.

Food amazing as always, we took advantage of the two for one on the cod and chips today, it was lovely. The staff were lovely pleasant and helpful.

Excellent venue. Good parking. Good choice of excellent food. Staff friendly and helpful. The grounds are lovely to to walk round after eating

Just celebrated my birthday with a fantastic fternoon tea at The Lounge. I think it's fair to say there was more savory than sweet which suited me, the 'cup' of fishpie was absolutely delicious. Our waitress told us that it was available in a larger...

The fish pie was amazing, the best I've ever tasted. Alex was delightful and the atmosphere was great. Always love our time in The Lounge x

All the staff are amazing at Crow Wood. However, i must highlight one. Beth is always so friendly when we go for coffee. She is a real credit to Crow Wood

I dinned in the Lounge last week with my family, and all i can say is how excellent it all was. Ruby was very attentive and friendly, making sure we had a fab time! will be back for sure, thanks guys!

Came in for drinks with a friend and was surprised with how good the service was. Greeted happily by staff members and Andy the barman helped us choose what drink to get. He recommended a cocktail and he lived upto his choice. It was beautiful!...

Relaxed atmosphere. Brogen was very helpful and professional. The food topped an overall 10/10 experience.

Great lunch, delicious burgers, good prices and friendly service. The environment is great with sufficient seats. Thank you Ivona

Table of 5 booked for 6th September at 6pm . We were seated immediately and complimentary water was offered and arrived to the table within minutes on this hot day. Our order was taken very professionally and our starters arrived promptly, which led on to...

We came to celebrate a my elderly mothers special birthday. The food and drink was amazing! But the best part was how one member of staff made my mother feel so special.. she brought a cake with a sparkler my mother was absolutely over the...

Visited the lounge several times, food is fine, good value for money. Unfortunately the service is lacking. No one checked if our food was ok , plates taken away no one asked if we needed more drinks or deserts. Always annoys me that is is...

We were a family of eight adults and three young children ,celebrating our Golden Wedding . The evening was perfect, everyone enjoyed their chosen meals, served by friendly staff, nothing was too much trouble. The food was delicious and as it was a very warm...

Great food my parter got the eggs royal and I got the tacos although they was more like wraps I still enjoyed them nice restaurant staff were pleasant too

We are frequent visitors to the Lounge and never have we had anything less than a lovely meal, the staff are attentive and the food exceptional. The whole place is a credit to Burnley

Lounge at crowood. What a fantastic spot for a family afternoon. My self and my wife pooped in for an afternoon drink with our 3 year old boy , knowing there was a play are for him whilst we relaxed with a wine and a...

Excellent service and first class food! Brilliant evening . Staff attentive but not over bearing. Knowledgeable about menu and able to offer advice s as nd guidance

The service was spot on and the food arrived promptly and was delicious! Looking forward to visiting again

A great place to relax and enjoy fabulous food. Staff were really friendly and attentive, without being intrusive. The play area outside was fun for the grandchildren and made it pleasant and relaxing for all the family

Beautiful food as always. Service is always great and atmosphere is lovely. Food is good value for money and menu is varied.

From being an original gym member I can genuinely say the service has dropped significantly of late. Having visited with family recently on three occasions not only were the service staff rude (the lounge staff) but somewhat lazy in what you would only imagine receiving...

Fabulous meal and great surroundings too. The staff & food were amazing. We come to crowwood regularly it’s a great gym & the food is always good whether you eat in The Lounge, Bertram’s or Wilfred’s. It’s great to have this place close to home....

Beautiful food, setting and service. We always have a relaxed meal at the lounge, highly recommended.

Excellent food, first class service- all round brilliant night. Staff friendly and knowledgeable. Thank you

The Lounge is bright and airy, it has a very wide choice and the food is excellent, served by friendly helpful staff. My husband uses a wheelchair and the access is very easy.

Lovely food, nice staff. Outside area is nice with play area for children. Fish and chip Friday is fantastic value for money.

You can’t beat it here mid week for a spot of lunch. We come on a regular basis, and I don’t remember a time where it’s let us down. The steak sandwich is my usual go to, and the duck fries!! It’s not over prices,...

We frequent this restaurant frequently and it is consistently good. The menu, food cooked to perfection especially the Sunday Roast. The staff do their utmost to please even with the most difficult of diners. It is so popular that booking is strongly recommended, all in...

Great for a catch up with friends. Lovely staff and nice atmosphere. Food and menu good too. Good for all ages

Crowwood has a great reputation for their Spa and their food and I use to eat there regularly. I ordered the fish pie and when it was served it was only lukewarm so It was returned. It was then re presented on the same plate...

We were in the area and called in for lunch. The venue is very impressive and the food / drink is spot on. The staff are amazing. 10/10 for The Lounge at Crowwood.

Visited for work/friends meal for a birthday. Food and the atmosphere was excellent. Service was good. Adequate parking on site. I mentioned when booking that we were attending for a birthday and we was presented with a sparkler in a piece of cake. A really...