The Longhouse in East Ayrshire

We called in on a busy afternoon for the Longhouse, but we were still dealt with promptly and shown to a table. We opted for the 2 course lunch, which offered a good choice and proved an enjoyable meal. The staff were pleasant and efficient in their in their business, which made for a pleasant experience.

Great food & lovely staff. Korean BBQ chicken is DELICIOUS and quite spicy. Nice breakfast as well. Chicken tempura , gambil pil pil king prawns with garlic bread & chips & cookie dough dessert were all delicious. Wee taste of coconut chicken was also lovely. Christmas dinner was DELICIOUS and a seriously big portion of turkey. Staff service is always friendly and exceptional efficient. The managers always pitch & are great at their jobs. WELL DONE. Brilliant as always.

I got the bacon loin medallion or something similar that was on the specials menu, I quite enjoyed it. My partner got the macaroni and wasn't impressed, I tried it and both agreed it tasted like a tescos microwaveble meal. Staff were nice but seemed to be rushed off their feet. Atmosphere and aesthetic we both enjoyed.

We were a group of 4 adults, a toddler and a baby. We've all been before, some of the group on many occasions with no complaints about the food. Sunday 20th changed all that. 2 Sunday roasts where the meat was inedible due to the amount of fat. We mentioned it when the plates were cleared and they were removed from the bill. Once we left I asked the other 2 about their food, something they've both had before. The grimaced and said it was just edible. A couple of minutes before our meals arrived we could smell that something had been burned. I got the burnt bit in my Yorkshire pudding. When we left we were still hungry so got cheesecake and ice cream somewhere else. We won't be back

This is a lovely place but food was a bit overpriced and bland and there were quite a few mistakes made

Fantastic restaurant. Our go to place and also when meeting friends or family. Never been let down. Beautiful place, service is great and the food is lovely.

Lovely food and atmosphere will be back

Food was amazing, Thai green chicken curry was tasty and had a wee kick to it, the fresh fruit pavlova was delicious, staff were very helpful and atmosphere was good

Food was absolutely phenomenal! Service could do with a little bit of improvement, just doing a check back a little earlier on food rather than when we're almost finished. I had the bao buns and the only criticism I had was there wasn't enough of the gochujang mayo, it was delicious and I just wish there was more than a small drizzle over top. The s'more skillet was really more-ish! Portion sizes are great and the cocktails are definitely worth it! Will be back for sure!

Birthday dinner 4 11 people. Food delish and service good. Restaurant quite empty. Special thanx 2 Carrie 4 goin the extra mile with happy birthday message on pudding

Alexander did an amazing job, as he was on his own serving 16 in our private party

Part and buffet, drinks fab but prosecco a little expensive so did not purchase it.

Family meal with grown up children - one of us is coeliac and so requires a gluten free menu. The GF menu is well thought out and varied, with the waitress passing on the GF menu as soon as we arrived having booked a table online - nice touch. Lovely food both from the GF menu and the normal dinner menu - classics done well. Great value and lovely ambiance. Couldn’t fault it. Highly recommended for GF food, too. Well done the long house. If we’re back in Kilmarnock, it’ll be our go to place to eat. Staff were excellent

Recommend you keep an eye on the bill as they tried to charge extra for me changing the vegan cheese to regular cheese on my burger (it was a swap not an addition, real cheese probably cost them less, and they didn't say it would be extra in advance) - to be fair to them they did then remove the charge for the final bill when questioned, so that was good of them and I'm sure it was probably a mistake but just fair warning to check before you pay. A little bit slow getting food/drinks but staff were nice. I was disappointed that there wasn't a bigger selection of options for vegetarians/vegans/pescatarians but there are some at least. Desserts looked nice but I was too full to have one. I had the beyond meat burger (with dairy cheese instead of vegan). It was alright. Chips were decent. Really didn't like the coleslaw. Not seen Heverlee beer on a menu in years - nice to have that again! Overall enjoyable but not incredible.

Went again for my birthday & not disappointed. The food is ALWAYS excellent and the staff are so welcoming and friendly and do a great job of service. We'll Done.

Went here today, outstanding service and food was hot & delicious

First bad meal I've had at a Buzzworks. Roast beef - very disappointing.

Great food, service, cocktails and atmosphere!

Five stars for everything, we would love to come back 👍👍👍 Thomas & Sabine from Berlin

Always loved it and it continues to be the best place to eat out in Kilmarnock. Great selection of food, generous portions, fab!

Been in a fair few times in the last year or so The foods always great and the atmosphere to match, service is usually good too, the staff are lovely and very accommodating, the waitress called Carrie or Carly is fantastic :)

The atmosphere and design of the place was beautiful 😍 but the size of the portions of food was considerably smaller than the last time I went, almost half! Was good quality food though! I had the bao bun. Fries were AMAZING 🤩

Pretty expensive for the size of the portions service is also pretty slow you order at the bar not table service and was stood at the bar 5mins before one 9f the staff served yet they weren't dealing with other customers just looked to be doing general prep the greeter eventually came to the bar and asked if anyone could assist me been here twice now last time was for lunch service was better but again the prices are high for what you get and the quality is good but not worth the inflated price

Had a great night with my family good food and good service that's all you can ask for also very reasonable price for 13 people

Absolutely love it here! The cocktails are amazing and the staff are so nice :) Food is always so tasty!

Daughter ordered veggie option. Mushroom pasta but it had chicken in it. Servers couldn't be more apologised more, they were fab. Pity about the kitchen

We were in Sunday. We have been before and never had a problem.on this occasion the starter, croquettes were cold in middle then when the chicken came it was also cold .the service was let down by the food.

Delicious food , fantastic service , the girl serving was very helpful and friendly. Was a bit surprised they don’t have any Ale’s on draft but the lagers were great anyway. I’ve tried the Chicken Pate and the Chicken skewers. The portions were decent , the only thing I was a bit disappointed was the chicken pate . I was expecting it to be homemade but it was similar with the one you get from the supermarket with 1£ . Even the shape of it was of a plastic container. Very good looking desserts and fantastic decor.

"We enjoyed a lovely evening celebrating my Dad's 90th birthday. The food was perfect, portion sizes were most generous. Despite the restaurant being so busy all the staff were amazing and delivered excellent customer service. Would highly recommend

1st time in, and I was impressed. It was early Tuesday morning, so it was pretty quiet. Met at the door and shown to a table right away. Drinks order taken, straight away. Decor is very tasteful. Toilets are spotless. I ordered French Toast with mixed berries....really enjoyed it. My partner had the triple pancakes with pork sausage and bacon.. would have benefited some more maple syrup. Didn't want to ask. We will be back to try a lunch or dinner. Think would book the next time

Evening meal for 4. First off, we waited at the main desk to be shown to our table....We waited, and we waited and then we waited a bit more. Finally, we were shown to our table. Ordered some drinks, then I asked about the soup of day. Curried Broccoli. Yea, I agree, it didn't sound nice. Trust me, it wasn't. Who ever made it 100% did not ask anyone in the kitchen to quickly taste this, if they had, it would have been spat out and told.. just open some tins of soup !! Then who ever made the pina colada's, thought watered down milk and no Bacardi would fool the customers. Didn't fool us one bit. And who ever made the beer battered fish Doesn't know how to fry fish. Your food was Flipping vile. With a final bill of £150 We were robbed. But that's ok....I believe in letting my feet do to the talking, we will never be back. But better still, this review goes onto all of our facebook, then of course we will tell ten people, that ten will then go on and tell ten more, so on and so on. Kilmarnock deserves a lot better than being stuck with the duke and the long house They wrote : At The Longhouse, we are passionate about simple dishes with big flavours, from mouthwateringly tender 28 day air dried beef to fresh locally sourced seafood — all cooked to perfection by our talented chefs. Hahahahaha what a load of utter pish from Buzzworks Holdings – a multi award winning hospitality group that own the long house.

Breakfast was lovely, staff were really nice would definitely return

Extremely disappointed! Once, regular guests. Unfortunately, our recent visit was such a bad experience. Food cold and lacked flavour. Cocktails watered down!! What has happened to the friendly management? Once provided such a fantastic & friendly service. Sadly, we will not be returning 👎

Checked online and it said they were open until 1030. The window says the same. When we arrived at 10, they were kicking people out and wouldn't let us in.

Nicest restaurant in killie. Great food, wine and atmosphere

Our servers for the day were Carla, Skype, and Steven. All three were excellent. Our main server was Carla, who was very knowledgeable in the menu that was served up on our visit. She also helped us when we asked about information about the function room we are thinking about. On the whole, the visit was very enjoyable, and we will be using it a lot more regularly.

For beginning to end of our lunch was an absolutely fantastic experience . Staff were extremely knowledgeable, professional, polite, friendly and explained the lunch special menu to us. We both got starters and main meal, which were presented beautifully, the best quality and delicious. Would highly recommend The Long House and will definitely be back. Keep up the excellent work.

Lovely meal. Staff great. Surrounds nice .

The drinks took age's to come, the food looked lovely but mine was cold, no came to check if everything was alright with the food. Any place I've been to you always get a check back. There was no one around to tell. But we didn't let it spoil our night. We don't get a chance to go out together very often. But I don't think we'll be back there.

Food was really good service was slow had to keep asking the waitress to come over to order. When we received the bill it was supposed to be 40% between 5-6pm we were charged the full price we had to say to the waitress it’s was promptly changed. The service used to be good not sure why it is so slow the restaurant wasn’t even that busy

Great food and amazing service...without going into too much detail the long house went above and beyond for us after I explained that we just had a baby 11 weeks early and wanted a quiet night to have a nice meal. The table was perfect, the food was amazing and thank you for the gift that you gave us to celebrate our baby. My wife will be staying at the hospital for the foreseeable with baby so we will definitely be back and will bring I'm Maya to meet you all. Thanks so much. My wife was crying happy tears because of the kind gesture!!

We had lunch from the value lunch menu (£9.95). The food was very good and we thought it was excellent value for money. I had the salt beef sandwich with fries, my wife had the ham & cheddar sandwich with fries, and my daughter the smoked salmon sandwich with a bowl of broccoli soup (this tasted waaaay better than it sounded or looked!). The fries were really good and required no seasoning; hot, crisp, properly salted, and plenty of them. All the sandwiches were very tasty, with a good balance of ingredients, and all came with coleslaw and a small, dressed salad. Both servers were very attentive and pleasant, and had the right balance of intervention when taking and placing orders, and then clearing the table afterwards. My wife uses a wheelchair, so I had phoned ahead to make sure accessibility wasn't an issue and to book the table (recommended). I'm pleased to say there were no accessibility issues at all getting to the table. And in fact another group of wheelchair users came in while we were dining, highlighting the ease of accessibility. One small issue was the entrance to the disabled toilet, which my wife found partially blocked by chairs stored near the door. This made maneuvering her chair a bit more difficult than it needed to be. We hadn't realised it was possible to eat outside until after we'd left, spotting the outside dining area as we passed by. It would have been good to have this option as we'd have taken it given how nice the weather was. There is a council pay car park right next to the restaurant, so parking isn't a problem. The disabled spaces - which we used - are free to use (there are lowered kerbs to facilitate wheelchair use). The other spaces are fairly cheap with it being a council controlled car park. All in all, we had a very good dining experience and will definitely visit again.

Very quiet when we went , service was slow considering how few tables were in, place unfortunately lacked any atmosphere during this visit

Went out for an early dinner and picked off the early bird menu. I picked the Haggis, neeps and tatties. If you are hungry at all avoid this menu. The portion was embarrassing, at best it was a disc of haggis about 2inch by a half inch with corresponding tatties and neeps. My brother in law who recommended the place was mortified. What I got was tasty but seriously, the chef must have tiny hands if he thinks that portion was decent. For 16.99 I also got a small sticky toffee pudding which was nice but almost bigger than the main course. Calamari starter was small bit nice as well. The manager should head up to the White Cart in Busy, for £11.39 their portion of Haggis is a big plate full that I was stuffed after eating the night before. The food was nice , they just need to make you aware that it if small portions.

Lovely atmosphere and the best mash I’ve had in a while! Partner was very happy with his roast beef too.

Food amazing. Staff polite. Quickly served. Really love it there.

Delicious food, welcoming staff, beautiful venue inside with a roaring fire. Lunch menu only £10, with good selection and amount of food. Coffee and cakes were spot on too.

Omg I'm so impressed with this place, the decor is so cosy and modern, the menu is impressive, something different as well as traditional and the quality of the food was exceptional.

Very disappointed! Service was slow, had to ask 3 times for drinks order...even when came one was missing. Portions small & very expensive! £200 for 4 of us. Mustard chicken was overcooked & tastless. Cheesecake was more like a mousse & very bland. Didn't eat it. Went Wouldn't recommend

No totally shocking tiny portions kept asking if we were ready to pay when we were still eating felt like going next door to Ferris for a fish supper which we would have been better doing in the first place give it a wide berth

Pate was amazing as was tempura, steak pie was good but watery gravy. Service was great, defo would go back.

Not been in a while but they have upped their game as I loved the food.

Absolutely brilliant x the staff were wonderful , great team thank you 😊

Just home and looked at the receipt and noticed that there was two items on it that I did not have Two latte .. I had a pint of lager and my wife had a soft drink

I've been a fan of the Buzzworks restaurants for sometime now but sadly my last few dining experiences have been less than good. Not sure what's going on but they seem to have become so complacent with their brand, the food has suffered enormously. I dined at The Long House on Saturday 17th Feb. My tempura had to be sent back. It was inedible. Overcooked, it resembled badly cooked chips more than the usual feather light battered chicken. The main was bog standard fish and chips and was certainly nothing special. It's a shame to see Buzzworks go downhill. Their menus have become repetitive and uninspiring. I used to look forward to a visit to one of their restaurants but now I'm beginning to look at other options for a nice meal with friends. Shame

Eaten here a lot and food and service always great. Can be busy but if you've booked then fine.

Extremely disappointing! I used to be a regular to the Longhouse, taking my family for both lunch and evening meals, however….. Over recent times both the quality and quantity of food has hit new lows, it genuinely pains me to write this review as this once fantastic restaurant continues to disappoint. Unsure of who the chef is but they really need to have a word with themselves putting out food like that. In August I went for brunch and got eggs with bacon and avocado on sourdough bread, I’m attaching a pic for reference, I had eaten a little bit of the tomato but the rest was as it came. This plate is a small plate, not even the size of my hand to give you an idea of size and the sourdough was soo thin it was almost see through. Decided to give it another go today (12th Feb 24) to see if it had improved , took the family with me and got ham and cheese ciabatta, once again I have attached a photo for reference. Had to send it back to ask the chef to actually put some ham in the thing. Even after it came back it was very poor quality. I have had better sandwiches from garages on the motorway. The other meals were mediocre at best. I used my benefit card to pay to take some credit off it as I won’t be back. More than happy to speak with Buzzworks if they want to get in touch. I replied to the survey last time this happened and got no response hence doing a review on here this time. I hope you sort things out, it would be a shame to lose what was a great restaurant from the town.

Gets very busy so recommend booking. Food was well worth it. Will come back again. Handy free car park nearby too.

Visited for Sunday lunch. Pre booked and got a nice table, served by friendly staff. We ordered the “warm artisan bread selection with smoked sea salt butter” to share and we expected more of it. Two slices of plain sour dough, a chapati and two wholemeal pitta breads. The butter was just plain jane out of a packet and certainly not salty or smoked as advertised. The main of BBQ Beef Taco’s was nice, served in two tortilla’s, the beef was tender albeit had more of a chilli flavouring than BBQ. Chips and a side salad were basic. Can’t help feel they are missing out a wee bit here. No specials or even a Sunday Roast.

Such a lovely time close to the cosy fireplace! The food and service were excellent. Thanks for a lovely evening.

Very disappointed as I have eaten there a few times and always been satisfied. However this time the service was so slow. Half an hour to get a drink order. The place as busy but not full. My main course (Mustard Chicken) was tasteless, Overall I was disappointed by the whole experience.

Meal was nice but for the price of the steak pie it was disappointing as the portion of steak wasn't great. Staff were lovely and atmosphere was brilliant. If the portion of steak had been more then it would have been top marks but this is the only thing that let it down slightly.

As excellent as ever. Staff so friendly and professional.

I am not usually one for leaving reviews whether my dining experience has been good, bad or indifferent. However, after having dinner last night along with my wife i have got to say that we both left the restaurant more than a tad dissapointed. We both started with cullen skink which was tasty enough although i felt that my plate contained far more potato than fish. The two of us opted for fish and chips as a main course. The batter on the fish was really overdone and the chips resembled those skinny little fries that you would get if you ordered a mcdonalds happy meal. They were absolutely devoid of flavour.At £18 per head i was expecting far far more. However, the final sting in the tail was when the bill arrived and i found that i had been charged £10.05 for a glass of merlot. I blame myself for this shocker as i never read the drinks menu so i guess i just have to suck it up. I do think that paying over 10 quid for a glass of wine is excessive, and i felt really ripped off. We have used this restaurant a number of times over the years but i dont think we will be rushing back. We had 2 soups, 2 fish and chips, one red wine and one blackcurrent and soda, we paid £61 for the experience. To say that we were somewhat underwhelmed would be massive understatement.

Usual first class Buzzworks cuisine and service. It also helped that there was a 40% deal on and we used some points we had built up which vastly reduced our bill. Although saying that the regular pricing is competitive and always worth the money anyway

Fabulous lunch with special people

This was my second visit, but this time not so good. I ordered macaroni with chicken which was watery and pretty grim. The chicken looked almost processed and it was tasteless. Unfortunately the service was very slow even for a midweek and we were a good 45 mins in before mains appeared. I personally wouldn’t rush back, there are more attentive places to eat (this was a family reunion meal). even through the staff are good and part of the bill was credited, food that looks grim should never make it beyond the kitchen and service (when there are plenty of empty covers) should be prompt. Shame, really 😢

The Menu is really hit and miss some items are good but others are shockingly bad. Its is hard to believe they come from the same kitchen. There is one constant throughout the menu, it's all overpriced. If you do decide to visit avoid the chicken burger and the Guinness stick to the asian themed dishes they where good (but be warned if you want extra sauce it will set you back £4)

Travelled from Hamilton twice to dine here. Food is outstanding

The tricky thing about this is that the week previous we visited their sister restaurant The Tree House in Ayr and it was absolutely brilliant. Having done that, this was just very slightly off. The pudding (I ordered the same) wasn't the same. I had the garlic and chilli prawns - absolutely delicious. I had the same starter as before and that wasn't quite the same either. That's said it was all lovely, service was great and a lovely setting. If I were pushed I'd choose the Tree House BUT the Long House is a really good shout if you want some good grub in Kilmarnock.

Great table, service, food and value for money

My previous experience was not great last time I was at the long house but it was considerably different this time round. The staff was very attentive and the food was good.

Big thanks to AJ for being great at my step-mums special birthday dinner. Food was great and service was top notch.

We went for a birthday meal and all I can say was it was ok but when your spending £35 per head I did expect more. We waited over 30 minutes for our main course and the chips tasted cheap & frozen not homemade or fresh. The cocktail for £9 was horrible and came in a thimble and I had to keep my coat on as the place was freezing. This is my fourth or fifth visit and each time it's getting worse and more expensive.

Went to longhouse tonight for dinner please don’t waste your money food was terrible husband had the steak and ale pie he had one little bit of potato and a couple of carrots and the puff pastry was terrible just crumbled as soon as u touched it I had the burger and chips the burger was chewy as hell asked for a slice of cheese was charged £2 for the cheese chips were only thing that was good £43.30 for just crap food

We’ve been regulars at Buzzworks for years l, but this was a very disappointing experience. Firstly, we were presented with 2 different kids menus, one 30% more than the other for some of the same dishes. Obviously it was the more expensive one which was the live menu. Not a great start. Secondly, after we’d ordered and the table next to us arrived, we heard the server inform them of a Sunday roast being available. This was never communicated as an option to us, and 75% of my party would have ordered this. Food was just okay. Overall not what we’ve come to expect from Buzzworks. Disappointing.

Delicious food and great service! Lovely fireplace as well! Perfect for cold winter!

First time in this establishment. Went for lunch with relatives who reside in Kilmarnock and who had recommended. Courteous greeting at the entrance. Quick and efficient service and the food was delicious and plentiful. Thoroughly enjoyed our lunch. Recommended.

I’ve been here several times travelling from Glasgow to meet up with friends. Love it. Staff are always friendly and helpful, as usual food did not disappoint. I had mushroom crepe which was beautiful. Well worth the drive

really really bad bartender staring and clearly talking about customers to the serving staff

Fantastic food and service, especially the memory retaining waitress 😂

Amazing service and the food was fantastic too, portion sizes were brilliant, will return and would recommend too!

Went for lunch with my daughter as a treat. The lunch menu is not great. I ordered Thyme roasted chicken, and when it arrived it was, swimming in liquid. On my first taste I discovered it was cold so sent it back. The chicken was barely cooked, the mash was tasteless my knife struggled to cut the 'tender stem' broccoli. The whole dish lacked seasoning and for £18, I was disgusted. I complained but was shrugged off with a 'sorry to hear that'. This is unacceptable. Speaking to friends, they have had similar experiences of awful food and overpriced drinks. I will not be back.

The restaurant is nicely spaced, the food was lovely and the staff were friendly, attentive and professional. I would definitely recommend this venue.

Had a meal on the 28th of October, with friends from over 40 years ago. The restaurant was fantastic, and the food was so tasty ( coconut chilli curry). The staff was always ready to serve. Will spread the word, but I live in Dorset 🤔

Tried here for the first time as we were in the area and omg 5/5 amazing. Food was delish and my partner didn’t let anything go to waste whether it was a tiny spoonful left on my plate or my daughters plate. Highly recommend and will definitely be back :)

Recently visited for lunch , Monday 2 October ,afternoon. Had a voucher as a gift so was using it up . My husband and I had two courses and two soft drinks . Meal was lovely , staff were pleasant and service was good. Paid our bill and as excepted had to add to it . Thought it was a bit more than expected but left it at that. On getting home looked at the bill and seen we had a service charge applied. Now had left a tip on the table and was not asked about any service charge. So in total a tip of nearly £9 . A e mailed the company that evening asking if this was now something they were doing as compulsory . Still no reply, contacted them by phone , was told a would get a call back , still waiting . While a do not object to tips if they are applying this they must tell customers. It has put me off going back . Times are hard and £9 for a tip at lunchtime is a bit expensive

First time at the Long House and it was steak night and it didn’t disappoint!!! Both my husband and I ordered fillet steak and it was delicious!! Great setting and atmosphere. Waiting staff were lovely and very attentive. We will certainly be back!

It was a mistake to go there it just wasn’t nice , expensive and nasty. You could tell the staff knew it was poor. When we were asked how the meal was we were honest . The staff accepted this and apologised . £100 for 3 meals and wine , you couldn’t pay me twice that to eat there again.

Great place, food was great and plenty of it.

My food was lovely but my husband felt the chicken in his dish was a bit tough and undercooked. He was bothered with stomach pains all night afterwards .

Ribeye was cooked perfectly music was bit too Loud for a chilled atmosphere. Overall good experience.

Great food & excellent service as usual. Best restaurant in Kilmarnock. Macaroni cheese is the best in the town ( apart from my wife's of course).

We attended our friends wedding reception and it was great , Fantastic service, Food was amazing, highly recommend

Very nice excellent food and service thankyou

Went when it was really quiet i had steak pie then choc fudge cake both were delicous .portions on small side enough for me but not sure if a man would be full

It's like all other restaurants very pricey so cut back on the alcohol food was.good plenty of room It's nice

Delightful restaurant, beautiful inside,the decor is truly amazing,the staff were so helpful and friendly, spotlessly clean,now to our food what more can I say if my wife and mother in law were not there I would have licked my plate clean,I had a wonderful dinner as did my wife the portions were huge but manageable. Thank you everyone.

Great food, great service. Staff made us feel welcome and were able to accommodate for a dietary requirement. Would highly recommend

I was in the long house for the toilet so stop spying on me and I will phone the police