The Horn in East Hertfordshire

I visited a few weeks back and was very impressed with the recent refurbishment. Returned on Friday with some friends I had recommended the place to. Wish I had not bothered! We were greeted at the bar by a heavily intoxicated customer who appeared to be heckling several other customers. He proceeded to walk around the bar pointing to my group and saying “They are all queers”. Firstly, we most certainly are not and secondly, I am sure that some people would find that sort of language, highly offensive. The inebriated customer also informed the manager that we were “queers” also. The manager awkwardly looked and walked off. The bar was so busy, we were unable to find a seat. If I am honest, I would have preferred that the drunkard had been dealt with in a slightly better way as he appeared to be putting several customers off and I know we were not the only ones who would have rather he leave. Given the pub’s sleek and modern refurbishment, I am surprised it attracts customers of that sort of demographic and I will certainly re-consider visiting again if the pub are unwilling or unable to deal with inappropriateness from customers. My friends were disappointed with my recommendation and at being humiliated by an out of control drunk. They won't be returning.