Burrito Grill in East Hertfordshire

Me and my wife got food poisoning last night from here!

Possibly one of the best takeaways out there! Food was absolutely amazing and fast delivery too would 💯 recommend and no I’m not an employee or owner

Absolutely disgusting customer service!!!! Food severely delayed no apology, I was late for train for work as they were jeep telling me food is on the way but it wasn't no refund no nothing!!!! The person on the phone couldn't care less!!! Food arrived not hot at all!!! Never again avoid at all cost!!!

What an absolute joke, ordered my food which was over priced as it is, it turned up late and cold. Driver was rude and items were missing. They told me they were sending it back out and didn’t both to do so and didn’t tell me until I called up myself for an update. Absolute disgrace, I would put 0/0 stars if possible.

Absolute joke placed this order on Deliveroo and it took 2 hours to come called the restaurant twice and each time they just said it would be another 10 mins Food came and was obviously cold since it had taken so long to come. It is waste of time and money ordering from here

Really friendly hard working staff! And burritos are some of the best I've tasted. Highly recommend if your in town.

This must be a joke. And a bad one. I've been waiting for 2 hours now and my order is still not here. I was hungry and wanted to have some hot food. I'm still hungry and I don't expect the food to be warm at all, as 1 hour before this report I called the restaurant and they said that my order was ready. These guys shall not serve human beings. Terrible service.

Ordered through JustEat, was told it would be arriving between 19.25-19.40, food didn’t arrive until 20.20. Tried calling the place and it just rang and rang, was eventually told they were down to one delivery driver and it would be with us in 10 mins - when it fact was about 40 - when it did it was stone cold, soggy and inedible. Won’t offer a refund for it. Shocking service.

I recently ordered borritos and burgers I received the order within 28minutes but food is delicious and shakes was very thick 👌🩷💕

poor service, guy didn’t know what he was doing and made my burrito really bad and didn’t close it so it leaked everywhere also took ages x

I recently had an amazing order from Burrito Grill. The burritos were delicious, and the waffles were a sweet delight! Great food, friendly staff, and a cozy atmosphere. Highly recommended! 👌🌯🥞

A bizarre restaurant, food tastes great (if it arrives warm which is rare) but on several occasions we've ordered only for chips/drinks/sides to be forgotten. They always say they'll come back, but tonight we've been waiting 3 hours for drinks. Sort out your delivery team and you'll double your business Just called and spoke to the restaurant, told they're too busy to deliver the missing drinks from tonight's meal. 3 hours later after lying and saying they were on their way 3 times . Do not order from this restaurant until new ownership takes over

We've placed 3 orders over the last two weeks. Our second order took over 90 minutes and was missing an order of chips, but the food was good so we didn't really mind too much. It also was warm when it arrived, and some of the bits were cold which was disappointing. Our most recent order we spent over £60... It took over two hours to arrive, and we had to call to chase. When it did finally arrive sadly all the food was stone cold, and the corn tortillas have dissolved to the point you can't pick up any of the tacos. We tried calling 10 times throughout the evening without answer. I emailed them last week and have given them 72 hours to respond. Most of the food was inedible at that point and I'm really disappointed. Do not order delivery from here!!!

Best minced beef burrito I have ever had !

Food was cold milkshake was just milk couldn’t taste the chocolate I selected

We’ve ordered from Burrito Grill before and it has been fine. Unfortunately this time round it was disappointing. We was missing 3 items from our order, when we called the shop a staff member said he was sorry and they would send out the remaining order & a free bottle of drink to compensate. The coleslaw was fizzing in our mouths which means it was out of date! The other food items of our order tasted very nice but most of it was cold. Might not order here again sadly.

Arrived over an hour late. I ordered a peri wrap & got chicken tikka wrap. Was wet and hardly any chicken Arrived cold. Chips were cold and rock hard. Cheap for a reason. Don’t recommend

Will never be ordering from here again. Ordered via their website, spent nearly £40. The food took over an hour and a half to arrive and when it finally arrived it was stone cold. My order was incorrect, things were missing, including my daughters kids meal. I phoned to explain that I would not be eating the food and the response I was given by a lady was ‘I can’t help you, you’ll get a call back’. Waited another 24 hours for a call back until I had to phone back in which I was told by someone ‘I’d get a call back in 5 minutes from the manager’, another 24 hours have gone by and I’ve phoned again in which I’ve been told to contact my bank for a refund as their manager is never usually in to its hair a refund or to discuss my issues. The service I’ve received is disgusting and I will 100% not be recommending this place to anyone nor will I be ordering from here ever again.

Food arrived over an hour late and was completely cold. £6 of extras were missing from our order. Will not order from here again.

This was one of the best places I've had dinner in, small cozy and the food was just delicious, I will definitely repeat. Customer service was on point too.

Ill keep my original review from a year ago here but this place has gone absolutely downhill. Food was extremely cold and it was almost like they ordered the food from a different burger place to give to us. Don't know whats happened but wont be ordering again. One of my favourite places to get burgers from, staff are always so kind and helpful too!

Everyone were so friendly. Food wass too good.

If I could leave less than one star I would!!! Absolutely awful!! Firstly we waited over an hour, and when we did receive our meal not only was some food missing, the food was stone cold,!!! We eventually received a second meal, and my meal was still missing,!!! I spoke to the manager who said he would call me back...guess what...he never did,!! We could have got a tastier burger from burger king and for half the price!!! Disgusting!!

Absolutely amazing snickers milkshakes. I love milkshakes and this is definitely worth 5 stars

So disappointed! First time and really . looking forward to having a Burrito! Order was completely wrong. Extra Haloumi fries which we thought was a bonus but turned out to be inedible as they were over cooked. No dips! Extra chips that we didn’t order but sadly cold. 2 burritos ordered, sour cream in the wrong one and no extra cheese. We ended up sharing the beef burrito and throwing the rest away. An expensive £27 takeaway for a shared burrito

Bit disappointed as we have ordered a few times from this place the foods good but our latest order was not great. We had 2 burritos which were different sizes one was large the other was half the size??? They also didn't contain all the ingredients we asked for and paid for.

First time ordering and won't return. Ordered 5 kids meals and a burger meal. Took forever to turn up.. they forgot ALL of the drinks, food was cold, chips rock hard. Ordered a bbq melt and a hot and spicy type burger arrived Burger came with onions even though we asked without too! So I called about this and was told we'd receive our drinks and some fresh chips, that was an hour ago!! Update : wrong drinks and cold chips have now arrived over a hour after the original delivery 🤦🏼‍♀️😂

Best burritos and burgers . You should try the waffles as well. Everytime i come here it gets better and better. Thank you

Amazing find, as you enter you have the burrito section, and then sushi, I have read some reviews which could put some viewers off, The whole are appeared spotless and although it seemed to be a busy time, my food was prepared quickly and staff were very helpful, while i was deciding my choice burrito, which was hot and very tasty, I will almost certainly be back to taste more .

Good food. Fast and friendly service

When someone says they will collect their order, and they get a text to say "your order is ready for collection", it should be ready. To find myself waiting a further 15 minutes after arriving is not on

Ordered a takeaway for four, no order after an hour so rung hadn’t even started the order after another hour we cancelled the order absolutely disgusting service, will not be using them ever again.

My meal had a large shard of glass in it (rice bowl) that I luckily didn't damage myself on more than just a small stab in the gums, when reporting it to the place I over heard the staff acknowledging that glass had been broken and that he knew we weren't lying as we knew the glass was green. Delivery driver came to replace the dish ( I only called to report the glass for safety reasons) and the delivery driver was adamant that there was no glass in the restaurant. Avoid like the plague, absolute cowboys.

burrito was beautiful dunno what other people talking about, cheers christian great customer service

Was cautious of ordering after reading the reviews but honestly can say the food is amazing. Tacos and burrito spot on. Only negative was the cleanliness of the food prep area. Sort that out and you're on your way to a 10/10 gaff!

The manager is a really nice guy and the venue is nice but shame about his staff, they have not got a clue. Saying that the food is terrible, I never knew you could get a burrito wrong but they did, the rice had no flavour the chicken was dry and the sour cream and guacamole was in the burrito but it felt like it wasn't. All in all a waste of money. Hopefully things change here.

I had a takeaway and the fries were cold and dry by the time it got here, rice box had uncooked rice and I struggled to eat it and the haloumi were cold as well. Very poor food quality

Food never turned up. Restaurant never answered phone when I rang to query

I don't recommend. I placed my order at 8:45 and wated 2 hours to get my food. Everything was cold by the time the chips was dry and hard. I ordered my buttito whit chicken and it came whit pork and they even missed items I paid for.

DO NOT order from here. Burrito was overcooked and dry dry dry! Chips were overcooked like they'd been cooked 5 times and left to get cold. Will never use again.

Taco was cold milkshakes are awful having my meat cold is a shocker . This place needs shutting down by the looks of it . Don't thing owner of this branch really cares to improve the standard . We need something else in its place

In all honesty I was scared of trying this place due to the bad reviews on here. However I tried it and it was actually quite nice.The food was delivered on time and the chicken was fresh. The food was hot and tasty. The burrito was filling and spicy. I’m glad I gave it a chance.

None of the food was warm, the chips were totally stale as if they were from the previous day, items were forgotten and there was absolutely no taste or spice in the burritos even though we chose spicy rice, habanero salsa. The peri peri chicken we ordered was just plain chicken too! There wasn't a single nice thing in the order and definitely not worth the hour and a half wait

This place is TERRIBLE. At first, the staff were friendly and helpful. We ordered our food and waited around 25 mins for it to come. Everything came in parts but so far it was fine. The taste of the food was not great. There was not much flavour so we added sauces to be able to eat it. My sister asked for a beef burrito and was given beef and chicken - she does not eat chicken but we overlooked this and she picked the chicken out while eating. We chose not to complain yet. However, I broke one of my chicken pieces (which they said was being cooked fresh for us) and inside it was pink. I checked the chicken in all of our 4 meals and they were all more or less pink. One was leaking pink bloody liquid. I immediately felt like vomiting. I complained and we were told the “chicken is not raw” and the staff took the chicken from my box and put it in the bin. We were refused a refund, then offered 15%, and after a long debate were finally given £30 of our £50 order back. This was disappointing but we accepted it. Then, the staff came back and told us he had checked cctv and apparently there was no chicken put in the burrito which was a complete lie. They accused us of putting the chicken in ourselves and when we said let’s call the police and let them check cctv to see who was right, they changed their tone and started apologising. This is completely unacceptable and I would not recommend this place, their food is absolutely disgusting and their food and health standards are nonexistent.

Great food and great service from a nice young man named Luke. He served us well and looked after us and making everything perfect for us :D Will be back again soon from Hannah, Sara and Becky

Appalled!!! Order our food at 8:07pm and we got a call from a delivery driver approaching us naming the wrong address and food order. By this time it was 9:30pm and my food had still not arrived…I called the restaurant and they said my order had not been put through even though they took £40 of my money already? There was a lot of people in the background disagreeing with each other until they got back on the phone to me to say they would need to put my order through again and that they will give me 25% off my order next time…no chance I’ll be going back. My food then didn’t arrive until 10:20pm and my food order wasn’t right. To late for me to complain now as they are shut. Definitely will not be going back and I’ll make sure I won’t be recommending them to anyone!

Boosting this grills ratings because I think they're good is top notch

Me and my partner have just placed an order of 2 milkshakes and cheesey chips thinking we havent ordered from here before, the reviews dont look good so we just order cheesey chips as u cant really go wrong with it. Firstly milkshake came with no straws so drinking them was already a challenge and opened the chips to see what looked like sick and chips all mashed together and beaten up. So much for a "playing it safe"

Absolutely love the burritos, probably the definition of fast food, and just tastes fantastic, definitely coming again!

I tried the burritos and it is amazing the options you get for them and they are very filling for the price. Also tried the one of he burgers and it was very good, truly impressed after reading other reviews, don't now about the other burgers as they have such a wide range. Also had one of the milkshakes which was very good and I'm surprised stortford didn't have a place like this before.

Ordered a chicken bbq melt burger and a chicken spicy grilled burger arrived. They told me I was wrong and they was right! They wouldn’t send me another burger as a replacement and wanted me to pay again! All of there chicken is marinated in Peri peri sauce which it doesn’t say on the menu plus all burgers have red onion even if they say it doesn’t! Poor customer service! Won’t be ordering again!

Having used them regularly i feel Ripped off , the food arrived with no fries or drink as before due to them scrapping the meals ! But still they increase the price to way above what it was ......Disgusting way to run a business.....You wont be seeing my money again !!!

Delivery ordered food was stone cold when rang to complain totally not understanding!!

Linked to sushi and shakes, terrible customer service, block messages after promising refunds and not providing them and have fake email addresses on the website.

Order completely mixed up with the wrong fillings in the burritos despite being correctly stated on the phone and matching order sheet. I've had such great success with this takeaway in the past, it's a shame to be let down. I placed my order over the phone tonight at 19:20.

Good prices, good burritos, good halloumi burger, will back again soon

This was my first and last time ordering from that place.. The order took over an hour to arrive even in less than a mile away from home. We received someone elses order. My girlfriend had just a few bites from her burrito, there was something wrong with the taste.. 1 hour after she felt sick and vomited. Old chicken probably...... I wouldn't recommend.

Got our order wrong for the second time in as many week!! Banana nutella toffee waffle was awful!!!! Waffle was soggy, cheap chocolate sauce NOT nutella. You can tell you know!!!!! And banana was brown and slimy. Not the best at all. Must do better Burrito grill .....

Terrible!!! Took 2 hours to arrive , and when I called them to ask for an update I’ve been told the driver is 1-2 minutes away. 30 minutes later I had to call again!! And been told that “it’s not me it’s the driver , I will send you the driver number “ then even didn’t do that. Food came disgusting. I instantly threw up on it. The chicken was definitely expired!! And the fries was very old. Everything went to the bin!!!!!

First time ordering. Really good. Very quick delivery. Very well constructed burritos and loads of food for the price paid. Highly recomend..

Firstly the burrito I had was very very good. However the experience was not so. We preordered at 4pm for collection at 630pm, we done the same with Sushi and Shakes- who had the order ready for us on arrival. However the burrito grill said to take a seat because it would be 5minutes yet, no worries. 15 minutes later, when someone who ordered in arrival had been and gone I asked for an update, to which they said “2 minutes”. 5 minutes later the manager, I assume as he was sat in a laptop the entire time said to the staff “isit ready it’s a long time to have them here” it transpired they had not yet started the salad and had in,y started the burrito at the time we arrived to collect. However did not apologies for this and just said “2minutes”. The ‘manager’ did not seem to care or apologise. The following day when we came to eat the food we found the salad was but a bit of chicken thrown on a bagged lettuce salad. No Lemon Rice, Black Beans, Mango Habanero, peppers or sweet corn. As I said my burrito was good, but the experience left a bitter taste in our mouth. The sushi was however very good, which is a shame as I suspect the management of both outlets is the same- yet one can operate well, the other cannot.

I’m glad I read the reviews before placing an order. I’ve have 2 bad experiences in bishops stortford with thai and Indian restaurants so this cannot be my third so won’t be going here for food

Ordered 2 burritos, collected them 10 minutes later and they were absolutely banging.

First time ordering from them and the food and prices were amazing. We spent £65 and got a huge feast full of 5/6 sides, 2 burritos 2 tacos (that come as 4) 15 wings as well as deserts and drinks. The staff were amazing and the delivery was on time. The only thing letting it down from my experience was when ordering online you're unable to customise your food so once the order was accepted you then had to ring up the store with a huge ingredient list. Once the ordering system has been sorted it's an easy 5*

Really disappointed by their customers service. Their website doesn't work correctly. I placed my order twice, gave my credit card details and all simply disappeared. I still don't know if they charged me or not. I will know in few days if I see it on my bank statement. I called the restaurant, they wasn't really willing to help or check anything. I wanted to order by phone and I heard I cant have the same price like on their website which didn't work so I have to pay 20% more! They have second restaurant Sushi &Shakes where I wanted to place second order as well and I had the same problems. And also there I would have to pay 20% more than on their website. In total they wanted me to pay almost £15! Ridiculous. They just lost customer who was ordering from both their restaurants regularly

Simply awful food. I ordered a delivery from there and it was about 1.5 hours late. When it did arrive, it was cold and inedible. Every dish had the same, weird, mushy chicken in it filled with tasteless, hard rice. Delivery driver was rude and didn't even apologize for the extreme lateness. Wouldn't order from here again

Disgusting!!! do not order, food was 40 minutes late, half of it didnt come, took another 30 minutes to send the rest of the food out, it went in the bin, two hairs in the food and was cold, i chased for a week for a refund which i was promised on saturday and was called a liar by the manager, opened a complaint with resolver who managed to get a refund for me through just eat. Just avoid!

A well constructed and tasty burritto, who could ask for more?! Also had the nachos, which were generously topped and tasty.

Very delicious burger and the burritos 👍

Best burritos in town, freshly made right in front of you even the steak burritos, I’ve been there so many times now just to try the different verity of burritos. The nacho cheese is phenomenal no matter what you have it on. The burgers are always really made on the grill in front of you, I’ve never had a cold meal and have always enjoyed every bite, even the delivery service is fast! The customer service is great, all the staff were very lovely and informative of the menu. Very good restaurant, would 100% go there again.

Simple burger and chips absolutely terrible cold like rubber definatley microwave job wife's buritto came out stone cold even the fanta drink they could not get right was warm no refund offered. They offered different food but hell no at that standard definately one to avoid

Food was 1hour and 40 mins late told driver to take it back and send hot food to me and then that was still 45 mins after don’t understand how a company will last when service is so bad

My husband and I love trying new restaurants and decided to give it a go on the spur of the moment. We walked in and were greeted by very friendly staff. We placed our order. So far so good. My husband’s order arrived quite quickly. The portion of chips was large - great! Unfortunately his cheeseburger was cold (he took only a bite) and looked like a microwave job. My drink also arrived - a WARM Fanta. Ten minutes later (!!!) my burrito arrived - cold. Again, I only took a bite - the meat was tough and dry, the rice was really cold. We decided to leave and asked for a refund, which wasn’t given. We were offered other food, which we refused - what’s the point, if that’s the standard of their food? I was very disappointed.

This little restaurant is new to Bishops Stortford and one lunchtime my nine year old and I thought we would give it a go. Walked in and greeted by a smile and asked us what we would like. A large selection of items but we felt we would give the namesake a go and ordered two burritos and some popcorn chicken. Can not fault the food in any way at all. I work in Canary Wharf and the city and this place is near the same level as those restaurants. Still early days for Burrito Grill, but if they continue the way they are going I feel they will be a strong addition to the community

The food was delicious and presented well even the food arrived very quick in 25 min i received my order the driver well done guys✌✌

I feel even 1 star is generous - first and last time.ordering food turned up cold undercooked rice, popcorn chicken was like bullets, no spice to burritos and again cold. DO NOT WASTE YOUR MONEY HERE.

Went in, sat down. Every person in there made eye contact and looked away. Sat for 15 minutes with zero attention and menus are full of typos. Terrible service and never going in again. Be surprised if the place stays open with that sort of service and food is packed in plastic. Not fresh.

Was pretty excited to have a burrito but the food arrived so late it’s hard to tell if it was the fact that it was all cold or they’re genuinely dry and don’t have enough sauce. Either way, ordered at 18:50 delivered 20:25 is terrible and then the food was cold. We were forced to bin it all :(