The Hop Pole in Bassetlaw

The food was absolutely delightful, bursting with flavor and beautifully presented, complemented by a friendly service that made the dining experience truly enjoyable.

Gluten free fish and chips amazing. Only downside is no gluten free lager. If people eat gluten free, then they will drink gluten free. Not everyone likes cider and there are loads of gf beers / lagers available nowadays.

Will not be returning here. Booked a table for 3pm for 6 people, first 3 arrived at 2.55pm our table was still occupied so told to sit at bar until ready, wasn’t seated until 3.10pm which is fine, went outside to wait for rest of party to arrive, and the owner took it upon himself to interigate our daughter as to where we was and why we was sat down late, then we came in with rest of party, the owner continued to question us with raised voice, told us we have to be off table by 5pm which again is fine, but didn’t leave it there he continued to approach us looking for a fight, other people in there noticed it and said how rude he was being, had to loudly tell him to back off and leave it so we could eat, spoke to staff who were fine to be told he was probably drunk, which explains a lot but not a good way for owner to be with guests, won’t be returning or recommending

My partner is celiac so the gluten free aspect was met by virtue of no Yorkshire pudding on her dinner. However she has a potentially fatal tomato allergy and asked if the gravy contained tomato, it did, so she asked if a gravy could be made up without tomato inclusion. This was refused. She then asked if she could have a little extra cheese sauce over and above that which covered the cauliflower to compensate for the lack of gravy. This too was refused and her dinner was served dry. This was very disappointing seeing as these requests were accommodated readily during our previous visit a month earlier. My meal was lovely, I have no food allergies, but my partner’s was spoiled by the complete lack of customer service from the chef. This is the first time this has occurred and there are other establishments locally which Will go that extra mile to ensure customer satisfaction. We shall not be visiting the Hop Pole again.

Went for a works retirement party, 16 of us, the night was amazing. Food and service was 5*. The food was quick and hot and the best steak & Guiness pie ever tasted. We all had different food choices & everyone was happy, it all came out together. The staff were lovely and helpful and we were not rushed. The ambience of the place is also 5*. We will definitely return .

- [ ] Following several previous satisfactory experiences, we visited as a table of six for a family birthday meal. Initial service and starters were excellent. Following starters, service was slow and we had to go to the bar to order a second round of drinks as table service dropped off. For mains we ordered one fish and chips which was a generous size portion, four steaks all ordered medium rare - which came cooked ranging from medium rare to well done. We sent the well done ribeye back and after much dispute with the manager and a 20 minute further wait received a medium rare rump!!… We received no apology, just argument from management. We requested this be taken off the bill and one member of our party went hungry. The 6th main was a tuna steak, whilst the tuna was exceptional, a long thin clear piece of plastic was found in the potato - raising this with the manager resulted in no apology, and after discussion with the chef, we were told ‘we have no plastic in our kitchen.. this looks like tinsel’. I can assure you the plastic came from the food and I was wearing no tinsel.. I would also be very intrigued to see a pub kitchen which has no plastic packaging - how on earth do they meet health and safety standards if none of the meat is plastic wrapped!?!? So another member of our party went hungry. In the end we asked to speak to the owner, who turned out to be the manager. No offer of a drink whilst we waited for replacement food.. no discount on the bill except for the 2 uneaten mains we insisted be taken off and barely even a sorry from the management/owner. Such a shame but we will never eat here again whilst under the same management and have friends who planned to eat here in the near future who will no longer do so either. Sometimes food goes wrong and that’s perfectly okay but if you aren’t prepared to put it right or even apologise we aren’t prepared to give it another chance. We paid upwards of £200 for a meal and drinks we were extremely unsatisfied with

Best Sunday roast around! Will be here weekly staff all make effort and ensure you’re looked after everything on the plate was cooked perfectly

Went there for Sunday lunch , best i have ever had ! service was excellent and friendly , atmosphere was great and just a really nice destination . Family and i will definitely be back .

Best ever, not exaggerating , we’ve had many a Sunday roast, Quite simply the best ever. Add yo that fabulous service, setting and decor. 5 star plus.

Just got home from having the Hop Pole Sunday lunch, the best I have eaten fir a very long time and would highly recommend it. I had the beef which was beautifully cooked and my partner had 3 meats. The veg was perfect and the cauliflower cheese was to die for. Definitely going back.

Just cycled there with the dog. Wanted to sit outside with food but told we could only eat food on the decking, but dogs not allowed on the decking. So basically, we were excluded from eating. Ended up having a bag of crisps. Just finishing off drinks when a waitress brought food to the next table. When I questioned this in the bar they couldn't give me a reason. In a nutshell, if you've got a dog don't go there. We certainly won't go back.

Can honestly say I just had the best tuna I've ever had. There were four of us, and all the food was really nice. Atmosphere and decor nice and lovely helpful friendly staff.

First time here with family. Lovely food and atmosphere friendly staff .brilliant

Nice food, lovely decor, a bit on the expensive side for the area... nothing was outstanding, and a mysterious loo in the ladies, what's that all about 🤣

My son decided to take me out for lunch. Always apprehensive as he knows I have high standards. The menu had some amazing choices on offer. I believe it was the new Autumn menu. My son had Truffle Mac & Cheese. I tasted some. I would normally avoid a pub mac&cheese but this was flavoursome and piping hot. I had the Arabian steak which was cooked to perfection, slightly pink. My son ordered the fish and chips. The fish was very fleshy and tasty and was the size of a small whale. I had the Hop Pole burger. The beef mince was quality and a great addition of pancetta and bacon chutney. I always ask for a bottle of tap water in a restaurant and pleasantly surprised this came in a carafe with ice and lemon and the water glasses arrived with ice and lemon as well. A great touch. The staff couldn’t have been more attentive. Big shout out to Adam for his attentive and smiling service. My friend and I go out for lunch’s often so are well versed in good and not so good service and food. Before leaving I messaged my friend insisting we come here as soon as possible. Would highly recommend this place. Yes there may be a small wait for the food but if you want food, unprocessed, cooked order and piping hot with quality ingredients then a small wait is worth it! Top quality chef! Sadly it won’t let me add photos which show how amazing the food looks.

Great outside areas for food and drinks, next to the canal. Summers evening place to be.

Service & food was excellent. Biscoff cheesecake to die for! Love the furniture & style of the place. My mother-in-law has been lots of times but this was only mine & my hubby’s 2nd visit & would definitely come here again.

I had lunch here with my Wife, I had a meatball baguette in which I found a hard, sharp piece of orange plastic which looked like the corner of a lid. Luckily I bit down on it before swallowing and was able to remove it from my mouth. I asked to speak to the chef who didn’t want to know and left it to the young lady in front of house to deal with. She told me she would raise it with her boss which I hope has happened. I hate to think of the damage it would have caused had I swallowed it. Safe to say we won’t be eating hear again.

I went to this pub yesterday, and I must say it is lovely and in a beautiful location. We bought wine and went outside, I wanted to order food so grabbbed a couple of menus. My friend and I were sat on a table next to the canal, and the staff member said food isn’t served to those tables, only on the terrace just outside the doors. This was a shame as I had just driven 3-hours from London. We liked where we were sitting, so I decided I wasn’t going to move just to eat. I was a little upset to then see food being served to a table just along from us about half an hour later - that is double standards. I returned to London without eating : ( Also unsure as to what was in the middle cubicle in the female toilets?

Says dog friendly but can't eat if you have a dog . But sells dog ice-cream. Couldn't believe we Couldn't eat not happy

We went as a family of nine which included one child under four and two under one year of age. Albeit we were asked relatively quickly for our food order, nothing had appeared from the kitchen after one hour and thirty minutes, at which point we left. We asked three times if the child’s meal could, at least, be brought to the table without success. Staff seemed really inexperienced. As we left the manageress pointed out that the menu stated the wait could be up to forty-five minutes for food to arrive but didn’t seem to comprehend we had waited twice that long. Such a shame as the surroundings are lovely.

Absolutely amazing place by the river, food was cooked perfectly and service was excellent, would 100% recommend 😀

Two hour wait for food. Burger wasn't cooked. Steak came on its own 20 mins later still nothing to accompany it. However, when it was finally put right, the steak was amazing.

Great location,,,,has always been a great place to go but food is up and down. Staff on Friday in bar area were a little rude .....

Appalling customer service bad attitude waited 1hour30 minutes for food so disorganised half the meal arrived we had to ask where our veg and drinks WERE?. As we were half way through the meal. So poor the excuse was the weather .That's funny been told they can't predict the good weather. Our table was booked so anyone just coming in casual if you can't cope with the staff you have don't be greedy serve your booked. Customer's first.A lot of money was spent with drinks before and after an apology would have been nice but no just couldn't care less attitude very rude in fact Crash course in customer service and training is needed urgently

Very poor customer service management don't care. Food nice when you get it.We waited 90 minutes then only half the order arrived we had eaten half of the meal before veggies and drinks arrived. After complaining we were told its the weatherso funny you don't take bookings if you haven't got the staff we booked a week ago so just been greedy and taking people off the street.Very inexperienced staff who need a crash course in customer service attitude was appalling .Food nice if you can get it.Think carefully before you go it a lovely setting and a nice pub but be prepared for rudeness and appalling service

Absolutely horrendous service .We waited for menus ordered and waited and waited after repeated asking for food it arrived 1 hour and 30 minutes later and half the meal that was ordered didn't come till we had eaten half of our meal and asking repeatedly asking for our drinks . The service was appalling no one knew what they were doing very inexperienced and lots of attitude. My advice stick to drinks beautiful pub but no knowledge off customer service bad experience

Drinks were reasonable priced didnt have food so cant comment about that staff let me try a cider iv never had before so thatcwasxa great touch x

Well what a night we had at the Hop Pole last night!!! I booked three weeks ago for our family of 11. This week I emailed, at their request a list of meals. So our meals would be ready when we arrived.We arrived at 6.30 by 7.30 No Meal...We were then told ONE HOUR after arriving that the 1 Meal of fish and chips was not available. I asked to speak to the manager and was told by a very young nervous waitress "I suppose I'm the manager". After numerous complaints about the abysmal service our meal arrived ONE HOUR AND THIRTY MINUTES LATE. .The whole experience for what was a very special family celebration was an absolute disappointment. WE WILL NEVER RETURN TO THIS PLACE AGAIN. I finally asked for the name and email address of the real manager but this was refused. Staff are untrained no social interaction with guests and are quite rude. Had I read the reviews others have placed I know we would gave gone somewhere else. So I hope if you are reading this honest review you will think again about where you eat......

Great food, freshly made and truly flavoursome, lamb kofta and the hop pole burger are well worth selecting for a pop in lunch , was quiet when we were there but it was a Thursday afternoon

Enjoyed a fantastic Sunday lunch at the Hop Pole. The quality was outstanding and service genuinely flawless. Definitely recommend 👌

Enjoyed a fabulous meal at the Hop Pole. We had the roast beef Sunday roast. The meat was perfectly cooked and delicious. Vegetables were fresh tasty. The dessert was awesome and really indulgent. Service was attentive and welcoming Well done, Hop Pole will definitely recommend.

A long time since visiting. Absolutely blown away at how everything has been improved. Service, atmosphere and Sunday lunch all been tremendously upgraded. Will not be long till next visit.

Great space. Food OK. Lovely outdoor areas.

Husband and I are semi regulars and the food and service are consistently good. Paid a visit last night and really pleased to see a chef special menu on. Tapas style dishes, excellent choice of flatbreads and a delicious crispy beef Asian style salad. Good by the glass wine selection and the usual great service. The owners have invested heavily and the outdoor furniture and decking is beautiful. Perfect for day evening dining when the weather is good. Good value too.

2and a half hours after we ordered the fish and chips arrived this was after the lunchtime rush so no excuse really, the barman apologised when I went to the bar because the servers just didn’t come to the table to take drinks orders because they were embarrassed too, only went because Blacksmiths was full

Only popped in for a drink, staff were lovely and friendly and welcomed the dog. Only down side seemed to be there was only a very small ‘tiled’ area with 3 tables dogs could be seated inside.

Lovely pub in a fantastic location on the Bank of the Chesterfield canal . Loads of outdoor seating . We met with friends for evening meal . The food was absolutely outstanding but the service at times was lacking and a bit disorganised with them bringing out a meal we hadn't ordered , no follow up after food was served and after ordering 2 standard brandys got 2 courvosier xo ones at 12 quid each. Thankfully Wendy the owner was at hand to sort everything out and we did leave a good tip . We'll worth a visit as the food is divine and I'm sure staffing will improve with training.

We had the best Sunday lunch ,food outstanding service outstanding atmosphere outstanding, booked again for next Sunday. Can't believe what they've done with the outside facilties can't wait for summer, what an asset to Retford , I would recommend The Hop Pole to everyone I know superb.

The food is pretty good, but quite expensive. Drinks are as expected, and a decent amount of beers on tap. Location is superb, right on the canal with lots of outdoor space, but nothing to amuse the kids. Service is average, mainly kids who have no idea of customer service or an ability to converse with paying guests.

Great food poor service things forgot and then no apologe. It's a shame as food is great

Ordered food and it arrived 50 minutes later. I had pork. The actual pork was lovely but the 9 chips that arrived with it were poor, my partner had pie the parsnip was raw in the centre so we fed to the dog, so I’m not impressed at all for the price. I’ll return for a drink and setting but I will not return for food. Table service was non existent which should be a given at these prices!

I am appalled by my recent experience at The Hop Pole. On Easter Saturday, the first warm sunny day of the year, I walked with seven others along the canal for a drink (or five!) at The Hop Pole. Our plan was to sit outside and have a few drinks and enjoy the weather. The pub itself is very nicely furnished inside and out. Unfortunately, I suffer from lower back pain (herniated disk) and neck pain (fused disks), which can become unbearable when I sit on hard surfaces for long, and the benches were all hard wood. So, on the way back from the ladies, I spoke to a member of staff. I explained that I was in a great deal of pain (in fact, I used the word agony, which was not an exaggeration) and asked if they possibly had an outdoor cushion I could use. She said no, sorry we don't. This, by the way, is often the case. Returning to my table, I was informed that, in fact, the shed, which was ten feet away from our table, was full of outdoor cushions. You could see them stacked up through the window! I returned inside the pub and asked to speak to the manager. Guess what? It was the same woman. When I asked her why she had been untruthful about the cushions, she told me in a defiant way that those cushions were 'musty', so she didn't think I would want one (remember, I used the word agony). I then told her I was sitting outside as part of a party of eight people who were planning to spend the afternoon sitting by the canal drinking, but now we would be finding somewhere else to enjoy the sunshine. That was when her whole demeanour changed. She apologised and said, "Of course I can get me a cushion." Too little, too late!

Lovely place to relax a little bit expensive but the place looks stylish and you will enjoy the surroundings.

This place has a lovely feel and is very tastefully decorated. Staff were pleasant. The food was tasty but half an hour seemed a long wait for a sandwich and then 2 attempts to get the right combination of sandwiches that we had ordered. It was luke warm but wasnt going to send it back after waiting thst long!

Didn't eat, just stopped for a coffee on our walk along the canal. Beautiful place in a great location. Friendly staff and a lovely coffee.

Very good Sunday lunch here. Nicely presented main with vegetables served separately. Busy popular and sunny restaurant with nice round tables that are good for groups of 4. Wouldn't pay the extra for All the Meats as portion is no larger - you still get 3 slices. Steak pie supposed to come with roast veg but didn't. Was filling enough already.

Lovely snap beautiful restaurant

Fantastic food, sunday roast is one of the best we have had, we were so pleased with our choice and raving about the pub, then things went downhill service was terrible, we had to ask for food, ask for plates to be cleared and ask for desserts, to be forgotten about and we ended up leaving without dessert as we were bored having asked three times for the dessert menu. Was told they were short staffed. Such a shame.

First time visiting and what a lovely little gem of a place, beautiful interior, delicious food and a lovely atmosphere. Love the fire place, give it's a really homely feel. Well done 😀 x Look forward to visiting again x

Excellent atmosphere food was exceptional staff attentive .Will definitely return .

Visited last Sunday as a table for 4. Great service and drink selection. Sunday lunch menu is simple and the food was very impressive. Presentation, taste, timing all spot on for us. Price was correct considering the level of food provided.

Me and my partner used to really love it here up until last night where we were made to feel singled out and embarrassed in front of the whole restaurant. We’ve been here several times and never had this problem before but the waiting staff seemed to want to make a show of us. Very disappointed and quite unhappy as we really did like it here but we will not be returning again.

Delicious dining experience. Can recommend the fillet steak.

Excellent food we visit every week. Cannot fault the place wonderful staff always greet you personally know what you drink and Adam is particularly attentive. Cannot recommend this venue highly enough. Particularly wonderful in the Spring and Summer the gardens are spectacular.

Food was good, table wasn’t set upon arrival (we were a bit early), despite booking a month before for Valentine’s weekend. Younger waitress was great. Bartender I found a bit off, not even a ‘how was your food? or a thank you after I paid the bill. Great yearly visit to Hop Pole! Fillet was spot on!

Fantastic Sunday lunch & I'm very particular as I cook a very good roast! I would definitely go again & would recommend. Staff were very attentive & helpful with my disabled mother-in-law.

Really good sandwich meal in a good place.

Sunday lunch - wonderful The best I’ve had in a long time

Took my friends last night had the most amazing tomahawk steak between us it was fab, staff very friendly and helpful, nothing was too much trouble, will definitely be having it again, great to have locally

Amazing food and very friendly staff. We have been to the hop pole several times throughout last year and we were very sad to hear that it could have been closing down. Went again last week for Sunday lunch and we thought that it would soon be closing but we found out it’s not which is a big tick for us. We have been to many restaurants for Sunday lunch and I have to say the hop pole is the best around.

We had lunch here today. Fish n chips they were absolutely delicious. We had to wait a while because they were busy, but well worth it. The food came fresh n red hot. The batter was crispy n light. We were well looked after staff were friendly but not intrusive.

An amazing Sunday lunch I can honestly say was fantastic. The staff were brilliant well mannered and very polite . 10 out of 10 . well worth another visit.

Had christmas dinner at the hop pole, wow, just amazing, we had the best day, food superb, staff couldn't do enough for us, the place was decorated lovely for christmas, didn't know if I'd enjoy going out for christmas dinner but everything about it was perfect, it's definitely odds on favourite for dinner again christmas 2024, but we'll be visiting before then for sure 😀

Fabulous experience for Christmas Day lunch. The atmosphere lovely, the staff attentive and efficient. The food good and promptly served. Would definitely do it again and look forward to visiting again in between. Well done all at the Hop Pole

Sunday lunch was delivered by smiling friendly staff very promptly from point of order. Plenty of staff being effective in a very busy period, all accompanied by courtesy, smiles and a great atmosphere. The meal was the best Sunday lunch I have had in a long time, no hidden extras and the taste and quality was consistently high throughout the meal, right down to the depth and taste of the gravy. Well done to all the kitchen team and particularly the chef! The last very big tick in the box was when darkness fell and the full extent of their christmas lights and fabulous decorations became apparent. Truly stunning. Well done to the whole team, I would highly recommend a visit

Went as a late birthday celebration Friday evening. Booked a table. Greeted by friendly staff and taken to our table Our drinks order was taken and we were given a menu. Drinks arrived almost immediately and our order taken. The place is beautiful and the Christmas decorations are beautiful outside and inside. The food was prompt and absolutely delicious. Couldn’t rate it enough. Good portion sizes too. Throughly recommend a visit here. Already booked in for a Christmas meal in a few weeks - can’t wait. 😁🎄😁

Just enjoyed Steak Night service was great. Terrific team Wonderful and extreme value. Thanks.

Disappointing visit to this pub. Food was ok (Hence 3 not 2 out of 5 ) Main problems were Chef left the building before we finished our order at 9.00 pm so couldnt get the sticky toffee pudding ! A lot of young staff that didnt know what they were doing, serving wrong dishes with incorrect sides etc leaving us to re-shuffle at the table. Toped off when the bill came with an £18.00 service charge. Restaurant filled with smoke at one point causing breathing difficulties for one of our party ( no explanation) they have 2 log burners and wasnt sure if they were 100% safe ! was asked if everything was ok at the end and I said no. The member of staff just went quite and continued with the payment as wasnt confident enough to ask what were the issues. Owner was walking around opening doors to eleviate the smoke and causing a draft. The conclusion was that no one was in charge as staff seemed lost and unmanaged. Asked one for the bill and she said im off home and just walked passed us with a mouth full of food. We actually said good bye to the chef on his way out as he knew he had left us before we finished our meal. This made us think that no one really cared !! which I dont blame them as they are only kids and if the boss doesn't care then why should they. He was sitting having a glass of wine just next to our table so must have been aware we were disappointed with the evening. £200 for 4 of us was expensive for this level of service. It was Saturday night and the pub felt quite ( Half empty ) we passed a few places on the way up and they were heaving which tells you something about this place. I would avoid in future as their are many lovely eateries in Retford. Also befware of the smoky fires as this could make you very ill if your next to them !! Mike

We went walking along the canal side on a beautiful sunny but crisp day and called in for lunch. There were 2 log fires burning it it was so warm and cosy with a lovely atmosphere. We enjoyed the rump steak sandwich with fries it was delicious. We thoroughly enjoyed our visit and will definitely return.

Called in while passing, never been before. Had the steak night special, was excellent. Great staff. Went to leave a tip after paying to be told that there's no need as they add a service charge on !! Not happy at the fact we weren't told about this charge first off. While I don't begrudge leaving a tip, it should be pointed out that there is a 10% charge on top of your final bill.

We are regulars, not sure how it only has 4.2 stars should be nearer 5

I had to put a 1 star for the three categories so that I could register a review. Looked up whether this establishment was dog friendly as we were attending a canine event a few miles up the road earlier in the day. Was delighted that it stated that it was and on our journey home impelled in the car park with our 3 brilliantly behaved dogs whilst the wife went inside to see if there was a place in the bar to eat as we were starving. On asking about food and availability to sit with the dogs the person clearing tables said that they were dog friendly but not on a Sunday. Not what it said on your site hop pole. In other words we are dog friendly when we are not so busy and your money comes in handy but get stuffed if we are busy. A warning to the ever increasing amount of travelling dog owners out there.

Very disappointed with our Sunday lunch. The service was diabolical... Thought our friends had booked a table but they hadn't. Asked the young girl who "greeted" us have you got a table for four to be met with a blunt 'no' asked when will the next table be free and was told ' no idea I don't know how long people take to eat' asked could you give me a rough idea as we're happy to have a drink and wait. The table was established for 45 minutes, and we're all happy with that. Waited at the bar to be served and had to ask the girls chatting & playing on their phones if they'd mind serving us. We sat outside in the lovely beer garden overlooking the canal once we got a drink. By the way The Bacardi wasn't poured to the top of the measure thingy. I think it was poor training rather than a deliberate short measure They actually called us to our table 30 minutes later yaay. Asked what the seasonal veg was to be told 'no idea, I'll go and find out' ... peas, carrots, green beans & cauliflower cheese (very seasonal) I asked could I have more veg and no cauliflower cheese please as I don't like it. I actually got he same amount of veg as everyone else 🤷 Beautiful meat but I don't think the plate of food was worth £18.95. Once finished we weren't asked if we'd like anymore drinks or a pudding even though a member of staff looked at our empty table on numerous occasions especially when she was at the side of us with a handful of forks sorting out her hair with both hands!! Poor service and badly trained staff are letting this place down. We won't be rushing back

Beware of the added charges for service. You could end up with a bill higher than you were expecting.

Firstly, beautiful steak & ale pie, £16 a pop, but very very nice. Not too broad a range on menu, but cannot fault pie on pea purée with chips and gravy. Staff attentive, but not overly so. ************************************* EDIT - Be aware that a 10% service charge is added to your food and drinks bill in an underhand way. They tell you the cost, they take your card or cash and issue a receipt. We weren’t aware of the cost of our drinks so didn’t question the total £44 and change. Later driving home and working out the costs I thought the bill a little high. Checked the bill and there was the 10% service charge. Not mentioned at any time, it may be in the small print on the menu, but to me, underhand. We won’t be visiting again. D&D Bennett

UPDATE Sept. 2023 - Sunday Menu £18.95 for a Sunday lunch - top end prices. "Stand by, watch your front !.". Or .. "Cabin crew to seats, doors to automatic, here we go ! ".. Fairly busy inside - roughly 80% capacity. Outside areas empty due to weather. Bar staff too busy on personal mobile phones behind the pumps, & other bar staff behind the bar, drinking their own drinks in their own cups, requiring customers standing waiting at the bar for service to literally ask if they could serve them. Very bad . Those drinks & mobiles should be taken out of view or wait until the bar is empty of customers wanting service. - Not a good look or impression. (It's like they don't care). Spirit measures jigger NOT being filled to the brim correctly, leading to customers being sold short measures. Could just be poor training or unprofessional behaviour by the bar staff rather than purposeful serving of short measures tho'. Waitress holding approximately 7 clean forks in her hand whilst fixing her hair band with both hands, whilst setting the table is probably also NOT a food Hygiene recommend. Just put the cutlery down until you've finished your personal grooming I'd suggest. Taking orders - waitress asked what the seasonal veg was?, to answer , " I don't know, its seasonal". Staff should know the menu. During the meal not a single enquiry as to satisfaction with the food.Not too much of a problem there. Just etiquette, I guess. (Or lack of concern over this fact ?) Post meal ,no enquiry regarding additional drinks or dessert menu. - leading to the 4 of us not bothering to order additional drinks or desserts - another £ 40-45 sale gone amiss. (Perhaps grub pubs don't need the business these days?) - it's not as though pubs are constantly struggling/ going out of business these days tho' is it .. ' Oh, wait,.. my bad !' 😂 If it were my business,I'd be upset at the lack of awareness displayed & the sloppy habits that seem to be creeping in amongst the uncaring waiting-on staff- as a customer I'm displeased when paying these prices, as the food itself is quite good. The 'waiting on staff' let the whole side down here. After about 15 minutes waiting for someone to approach the table we accosted a passing member of staff, asked for the bill, paid , & left. Staff - some staff are identified by smart uniform tops ,others in normal clothes(albeit dark) give the impression that another customer is addressing you, so this can be annoying. Consistency/ uniformity is key here, I feel. Food itself was well cooked, well presented & good quality. Portions were reasonable at this price level. Kitchen team being let down by 'front of house'.

We enjoyed another Sunday Lunch here at The Hop Pole. It was very busy as usual - the meal was excellent with a variety of vegetables and gravy, no extras to pay for. The landlady is very welcoming and the staff very efficient.

The pub is beautiful, very tastefully decorated with an excellent outdoor seating area. The menu however is extremely limited with hardly any choice for main meals which was very disappointing, especially when there are no specials in addition. Although the chips were homemade, they did not taste fresh, being very pale and chewy like they had been blanched for a few days. The staff were also not very attentive. It was a real shame as the pub and setting is stunning but the food offering left is feeling very under whelmed.

We visited The Hop Pole for the first time for a family wedding, great atmosphere, staff were amazing, very pleasant and helpful, live music, food we had was good but not amazing for a wedding, could do with a bit more parking but overall great experience 😀

The food was lovely. Had rustic bread and butter to share, a pasta bowl and pie of the day. The spinach tortellini was so tasty.

Can't speak highly enough of the venue, the staff, the catering and the wonderful setting. Staff couldn't have done more to make it a day to remember.....and they looked after the guests who have Coeliac Disease requiring a gluten free diet with real care and knowledge about it. Wonderful day.

I had a Sunday roast, it was phenomenal.

Went to a wedding and it was brilliant. The venue is beautiful, the food was great and the staff were lovely. Wish it was closer to home. Well done to the whole team, it was really busy and we could all see how hard you were working in the ridiculously hot weather!

It was busy for a Thurs evening, good job we booked!, party of 6, service and food wax excellent. Not been before, more pricy than normal pub food but the service, standard of food and beautiful surrounding were worth it. Looking forward to another visit.

Had a Steak and Ale pie and it was 😋 No idea what was in the gravy sauce, but it was rich and delicious. Great friendly service - love this place x

Lovely fish & chips, only fault or though was nice the fish laying on a bed of crushed peas. Personally prefer then separate but each to there own. Will be back Fantastic location by the canal

Lovely lunch with my mum, not a lot of choice though. Nice location by the river.

Best Sunday roast we’ve ever had. Was camping locally and found this place online, luckily booked a table as they were turning people away. Lovely pub by the canal, the food was perfectly cooked and the cauli cheese was 10/10. Desserts stunning as well. Would deffo return if we are in the area again in future. Many thanks

Had a few days away plenty of walking,going down the canal towpath came across the hop pole,called in for sunday lunch,roast beef dinner x 5 not the cheapest but got to say it was brilliant everything cooked and laid out lovely ,the cauliflower cheese was the best iv,e ever had ,so if you want cheap go to macdonalds or some where but if you want a proper meal ,and service go to hop pole my new fav restaurant will be back...

Pleasantly surprised! One look at the menu yielded little of appeal and an expectation of maximum price for a minimum portion. However, after ordering our food arrived promptly, looked appetizing, tasted good with decent portion sizes. Although I was a little disappointed with the chips which came several minutes after my main course, 'fresh out of the fryer' but hard and chewy nonetheless. The decor and ambiance are lovely and I think in part that's why my chicken breast and chips cost 18 quid. The wife was happy with her prawn and chorizo linguine for £17 which is all that matters. Can't fault the staff who were excellent.

We booked in for Sunday lunch after the recommendation of a friend. It did not disappoint. The staff were lovely and attentive and the food was amazing. The cauliflower cheese is the best I’ve ever tasted. My only criticism is, please either serve food canal side or let dogs on the deck. You lost custom yesterday. I will be going again🥰🥰

Lovely family meal, very good service and polite and friendly staff 😀 fantastic steak and ale pie 🥧

Rang booked table for two. Asked if they had veggie menu. Yes they said. Arrived. Sat down given menus. Then nothing. No service. After 15 minutes we got our own drinks at bar. Ordered food. One veggie option. After 45 mins food arrived. Hot dish...Cold! Complained to manager. She took cold meal off bill. Next table also said "rubbish service" which it was. Nice decor but menu and staff rubbish. Won't be going back till they get organised

Stopped for a quick drink great location next to canal bit busy so never stopped for food would visit again

Popped in on the off-chance and will be back

Excellent main meal, side/starter that we had with the platter main course was both expensive and not very impressive in either taste or portion. Good service, 5 minute check done to confirm we were happy with the the meal.

Amazing setting, let down by the poor service and average (highly priced) food..... Visiting the area with friends and stumbled across this beautiful pub restaurant. Hopeful of good food and attentive service..... Delivered neither. Such a shame as lots of potential.

Had a lovely walk around the Idle valley nature reserve. Decided to go for a pub lunch afterwards. Not being local did a google search and this pub looked a good bet. It turned out it was. Canal side setting with amazing covered outdoor seating areas. Good food and drink. Helpful pleasant staff. It was sunny which for this year was a bonus! Well worth a visit.

80th Birthday party Brilliant place to have a birthday party Food was exceptional and good variety to choose Cod fish chips, served with crispy batter, peas Steak various types cooked to your liking and perfection Vegetarian dishes Chicken dishes Desserts are incredible, a good variety Atmosphere relaxed Decor very refreshing Seating comfortable Staff attentive and considerate Thank you