Based on 1.018 opinions finded in 2 websites
Based on 1.018 opinions finded in 2 websites
Nº 203 in 405 in Stirling
Nº 55 of 102 Other cuisines in Stirling
Opinions
One of the best breakfasts I’ve had. We had the loaded croissant and maple bacon pancake, and the Terry’s hot chocolate and americano. All excellent. The place is nice, clean and has a nice homely feel.
Alex Wong . 2024-11-07
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No suggestion was made for you to leave MJ you decided that all by yourself when you decided to tell us how wonderful else where was to which I replied - why not go there then and that suggestion was only made after you decided all by yourself you would never be back.! When you write a review MJ stick to the facts do not elaborate the truth to suit yourself. You returned an item you did not like and took a strop when you had to pay for it. Like I told you yesterday I hope you have a great rest of the day and keep enjoying other eateries who I have no doubt in my mind know exactly what you are about. Ps this is 2024 this industry will not tolerate your extremely backward mentality. All the best MJ. Oh lastly how can you be allergic to cows but still drink dairy.....!??✌️
Stefano Crobeddu . 2024-10-05
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Avoid at all costs. Customer service appalling. When I suggested ‘have you ever heard the phrase, the customer is always right?’ The manager’s (rude) response was: ‘Not in here!!’… Please do yourself a favor, and go somewhere else.
M J . 2024-10-04
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Lovely brunch menu, great baking and a very cute set-up. Staff were pleasant but felt annoyingly rushed- eg lifting plates while one of us was still eating. We had 2 courses each and coffees and felt like we were being pushed out, though more than half of the other tables were free. Very off putting. Had the pancake stack with bacon and maple syrup which was delicious, and very filling. Unfortunately one of the pancakes was still raw in the middle, also off putting. A shame, as this has been a favourite place for a while.
Catriona Gunn . 2024-09-14
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Should have eaten somewhere else! 2 normal fry ups and 2 coffees was over £35! This is not some high end fancy restaurant, it's a student cafe, with mismatched decor, at best! The food was not good and the price was absolutely ridiculous. Don't waste your time looking for this place, some things are best left hidden.
N S . 2024-08-20
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Phoned ahead and got a table which was great. Breakfast on point. Pancakes great
Francis Ridgeon . 2024-08-17
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My friend treated me to breakfast at this quirky wee cafe the other day. Pancakes 🥞 were delicious 😋 Great service, friendly & helpful waitress. Beautiful wee place hope to visit again soon 🤗
Claire Walker . 2024-08-07
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One of the most delicious breakfasts we've had. Such variety and delicious flavours at a reasonable price and with wonderful atmosphere. What a hidden gem. Definitely coming back.
NevnDi Harbor . 2024-08-03
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Great food and service, vegetarian options too.. bit noisy at peak lunchtime though.. hence 4 stars for atmosphere..
Shirley Crosbie . 2024-07-08
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Always a great place for a lazy weekend brunch with friends and family.
Rebecca Maxwell . 2024-07-06
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Nice wee place, staff very friendly, food good.
Agnes Sheriff . 2024-07-01
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Very nice cafe, nice and friendly staff I highly recommend.
Imane . 2024-06-25
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Lovely cafe with lots of seating. The service is always friendly and attentive. I LOVE the choice of hot drinks - the Nutella hot chocolate was so good!
Katie Tobin . 2024-06-25
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Didn't eat here. Just had a cappuccino. Was tasty.
Ian Houston (Rastus) . 2024-06-25
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Stunning location and friendly staff, will definitely return
Hamish McMullan . 2024-06-20
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An absolutely DELIGHTFUL breakfast, couldn't have asked for a better breakfast!!
sparklyclarke . 2024-06-07
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We love it here, great food and always great service and a friendly welcome. We have two dogs and they absolutely love it. They lead me to the cafe every time we walk past as they get bacon and pupcups when we visit. Thank you Hideaway cafe ☺️🥰
Amy Hamson . 2024-05-29
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Very poor experience… the menu seems to have recently changed, with very limited choices compared to the old menu. The quality also seems to have really decreased, our food was very lacklustre, with parts of the brunch cold and stale bread served. And an “avocado smash” brunch, made with mass produced guacamole instead of actual avocado? Very disappointed
k vdw . 2024-05-14
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We were here for breakfast and the breakfasts were perfectly fine as were the teas. It was strange to have to ring the doorbell and be taken to a table but hey-ho I'm just out of the mindset of COVID like precautions. However, although the restaurant was not crowded, the background noise was dreadful. I cannot imagine how much strident sound half a dozen small children or several ladies-of-a-certain-age would generate. Sadly, it will be my abiding memory of The Hideaway.
Carol “Grouchylady” Wallwork . 2024-05-07
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First time dining here . First impression the cafe is beautiful and staff very friendly . Found very little choice on menu if you don't like bagels or sour dough bread . Both of which my friend has an intolerance too . To save embarrassing ourselves I ordered food and my poor friend sat with tea . There was a mix up with order and I waited an extremely long time for scrambled eggs and toast . The egg was lovely but the sourdough was very hard and couldn't bite it . We both felt the prices were also a bit high for what it was . It was busy and I'm sure other diners were happy, but wasn't for us. We ended up in co-op nearby for a brown bread sandwich for my friend.
Carol “Dora5” . 2024-05-03
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This was a very pleasant surprise and the food was exceptional.
V . 2024-04-21
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One of the best vegan bagel I ever had
Torsten Freytag . 2024-04-20
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Far too overpriced. We thought our bill was incorrect at first. £17.80 for a latte, a cinnamon latte, a brownie and a slice of carrot cake. I have since checked surrounding cafe's, and their prices are nowhere near as dear. For the same order, it looks like we'd of paid around £12 (i.e La Cucina has their lattes priced at £2.95, compared to £4.50 at The Hideaway, and 'Friend of Mine' has them at £3 - £3.80). The cafe has a nice interior, and nothing negative to say about the staff. Our server was lovely (I think she had an American accent). The coffees and cakes also tasted great, but the prices unfortunately soured this and are just too high for this current climate where price is the most important thing.
Jen_23458 . 2024-04-12
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Lovely food and great service. Lovely offer of puppicino and bacon on the house for your dog.
aileen duffy . 2024-04-12
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Dog friendly. Water, puppychino, and bacon served on the house for dogs. Excellent menu and eventing served fresh. Staff very friendly.
Michael Duffy . 2024-04-12
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Really enjoyed our family visit there fab food fab staff
louise dalton . 2024-04-11
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Didn't have a good experience staff were rude was over charged on the bill why I questioned the over charge had a short reply which made me feel Embarrassed
Claire Tucker . 2024-04-10
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Menu looks interesting, food and drinks looked good and nice atmosphere. Maybe avoid if you’re going alone as never got to try anything. One of those places that isn’t good unless you’re a table of 2+. Waited to be asked my order for 20mins and left after a table of six that came in 10mins after me were having their order taken. If you don’t mind being in the face then you’d be ok but didn’t feel like it and want to be placed in the rude customer category 😅
Rachel K . 2024-04-09
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Brilliant spot for coffee and lunch! Highly recommended.
MrAVA . 2024-04-07
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Great atmosphere, service, coffee and the food is out of this world
Graham Robertson . 2024-04-01
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Amazing food, service and atmosphere as always. It would have been 5 stars but they don't seem to have any children options/menu which isn't great for families.
Thomas Murcia . 2024-03-29
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Phenomenal food and really nice service. Extremely dog friendly.
Tom Pearson . 2024-03-20
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One of my absolute favourite spots for brunch or lunch. So many good cakes to take away too, including gluten and dairy free options. I came in with my dog today and he was absolutely delighted with his free puppachino and bacon bits.
Camper62029636998 . 2024-03-16
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I used to go here pre-covid, but it has changed. My friend and I went there for a light lunch and asked for soup, the reply was 'we don't do soup'. OK, what scones do you have - 'we don't have scones'. We opted for fruit loaf and coffee. The cost was far higher than we usually pay elsewhere, so we won't be going there again
Vicki S . 2024-03-14
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I was in Bridge Of Allan for an antiques fair and a local friend took me to the Hideaway. A lovely, very well run cafe with attentive service, even though the place was full on a Saturday. My coffee was very good indeed - and I'm hard to please on that score! I had the spicy beans with poached egg and it was truly delicious. Highly recommended
Stewart Sandison . 2024-03-10
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What a beautiful little cafe! You just couldn't go in here with any negativity and I am very surprised at some people's behaviour towards hospitality staff. We witnessed the lovely Italian waitress be berated by an extremely rude lady so sad for someone to be so negative in life.... Anyway this hidden gem is not a place for scones or bacon rolls however the breakfast menu is extensive, refreshing and delicious!! Don't even get me started on the vast array of fabulous homemade cakes 😋 I had the zingy salmon which was to die for as was my huge millionaires shortcake. We can't wait to return.
clairec4875 . 2024-03-02
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I was very impressed with this cafe, which as the same suggests is set back from the main Street in Bridge of Allan although there is easy parking nearby. It's got an accessible entrance for prams/mobility aids. The food was of an unexpectedly high quality and coffee was excellent. Good atmosphere and service was fairly prompt too. This is an excellent lunch stop and I plan to return in future.
Scott Oliver . 2024-03-02
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Went in originally just for coffee but every plate of food that passed us amazed us so we simply had to get brunch, it was everything we hoped for and more. We got the be naughty pancakes which were fluffy and cooked to perfection. We also got the Caesar salad which was show stopping and would definitely be worth the trip back from Perth alone. Waitresses were very accommodating and friendly and the food came out in no time. Overall no complaints, just that I couldn’t bring kitchen staff home with me!
Bella A . 2024-03-02
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As I arrived I was spoken to by a rather rude waitress. Took me back. She initially said sit anywhere then when I sat down she said not there! I could detect an atmosphere in there among the staff. I didn’t feel welcome. It’s very over priced and there are lots of other nicer cafes to choose from, I would say avoid. I contacted them via messenger to say I wasn’t happy with my experience and they didn’t even apologise or find out what had happened to follow it up. I see there are a few reviews on here about the staff being rude I’m not surprised. Take your custom elsewhere
mariehZ4705KE . 2024-03-01
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A delightful little cafe with a lovely family atmosphere, great food and really friendly staff..10/10
Scott Fielding . 2024-02-26
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After driving around trying to find dog friendly cafes we by chance found the Hideaway cafe, so pleased we did !! Food was delicious, staff welcoming and great atmosphere. (Complimentary Puppycinos and bacon was a big hit with our puppy) we will definitely be back.
Kevin Gorrian . 2024-02-17
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A cafe where one might be able lie low for a while. I hid away at the cafe after robbing a bank in Dagenham. The staff at the cafe were good as gold and leant me a disguise to wear for the week. Cheers gang, you really saved my bacon!
Sam Buttsy . 2024-02-06
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Foodie Secret haven. Not your average place, rather a bistro with eclectic menu and specialties. Everything from new takes on bagels and omelettes (try the Zingy Salmon!) and the most luxurious pancake stacks with fresh toppings to be had. Great vegetarian food, and they even invented a Matcha iced latte with fresh strawberries. The desserts and cakes are fresh made, and out of this world. Notes: they are VERY busy sometimes, you just have to go with the flow. Very friends and family, very relaxed, very comnfortable. DOgs are welcome.
Martin B . 2024-01-18
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What a little gem this place is. The staff were great, the interior is class and the food was absolutely outstanding.
Ian Gow . 2024-01-13
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Nice interior, nice coffee but cake was stale. Thought I was going to be getting something special as it’s not the cheapest of places. Seated and served quickly and coffee and cake served quickly also but it tasted like it had been lying out for a few days and if cut any thinner would have blew off the plate with the slightest draught. Shame really.
Fearless22916278515 . 2024-01-13
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Very nice place, decent number of tables, and a good menu. Service was excellent, both attentive and prompt. Thoroughly recommended.
Iain Banks . 2024-01-10
MORE AT Google
Lovely little cafe, love the access arrangements works for guests and customers. Comprehensive menu with something to suit everyone. Staff were lovely placexwas spotless. The food was nice but portion sizes were far too much.
Suzy Q . 2024-01-09
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Lovely little gem hidden away took us 3 tries to find it! Food was lovely. Atmosphere was great and nice to see some well behaved dogs.
jamieleey2021 . 2024-01-06
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This cafe is very pretty inside and clean. However… Food was average and definitely not worth the money. It’s incredibly expensive. I know this is a cafe in bridge of Allan, which is predominantly expensive however, you would assume the food would be better for the price. One thing which made me dislike my experience the most was the staff. Was served by a young girl who was taking orders, she was very slow taking orders. Not just with our table, but many tables in the cafe as well. Further, another woman I assume as the manager is what I would call as rude. She was rude to customers around us as well as overhearing talk of other tables and complaining about them, not discreetly either. Her staff don’t have many manners and seem very depressed in their work place. I wonder why. There are many lovely spots around the area which I would recommend. This is not worth your money.
Sienna R . 2023-12-21
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Excellent lunch. I had the chicken sourdough sandwich which was really rich, tasty and a generous portion too. Highly recommended!
N C . 2023-12-18
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Great food and place to have lunch. The dog loves going too!
William Watson . 2023-11-24
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Not a menu that suits all.Been twice now in the Autumn and cafe could have been warmer.
Morag mitchell . 2023-11-15
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Vegan Scottish breakfast was huge 🙈 Food is nice, service was a bit slow, quite pricey
Julia Strang . 2023-11-05
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This is a hidden gem serving interesting, and freshly prepared food in gorgeous surroundings. The staff were helpful and pleasant.
adriennel488 . 2023-10-23
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Wonderful dog friendly eatery. Lovely attentive staff, relaxed atmosphere and great food, even catering for the doggies.
Sharon Thomson . 2023-10-16
MORE AT Google
My wife and I called in to the Hideaway Cafe and enjoyed a very nice lunch and good service. We enjoyed the food on offer and the reasonably varied menu.
Markeverett . 2023-10-16
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A very pleasant addition - for us - to the many eateries in Bridge of Allan. It's a little hard to find for those of us who are not natives but worth the trouble.
David Robertson . 2023-10-12
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We found this cafe on Tripadvisor as it was a convenient stopping point for us en route from Inverness to Carlisle. We had a really excellent lunch with friendly and efficient service. The food was wonderful and a little different from the norm. Fabulous!
Travellhound . 2023-09-27
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Easy to become a regular at this place - picture is of the Italian Fry, can recommend. Generous portions, cosy and lovely place. Staff is friendly and the food always delicious!❤️
Lena Schelling . 2023-09-24
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Fantastic and imaginative food but service always very slow. Been a few times now and if service was to pick up a bit it would be unbeatable.
Barry M . 2023-09-15
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Great breakfast, great service. Food was high quality and well cooked, the service was really friendly. The free extras for the dog were a really nice touch. Thank you.
Allan Savage . 2023-09-12
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I do.not understand the previous poor reviews I went today at the recommendation of a lady in Lockerbie, the service was Excellant when I enquired about a variant on my food there was no hesitation in going to ask to see if they could accommodate. The staff were attentive, polite, diligent in the service they were providing, the food was generous in portion size, the food was hot and well presented, and finally tasted gorgeous. I would definitely recommend and even asked to see the manager to praise her staff for their service. Not one smart phone in site a refreshing change from England.
Susan S . 2023-09-02
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We love this place obviously as we have been here at least once or twice a month for at least 10 years.The quality coffee is what get us back and the food served at lunch time that is on a par with the other eateries in the village if not better. This is probabily what gives the management the confidence to politely ask people to leave when silly demands can't be met. Fresh food, fair prices . and prompt efficient service is what call us back over and over again .Thank you to all
Louise W . 2023-08-16
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Cute place, nothing ordinary here. Staff are super nice and the vegan taco was so good! My dog was also really happy - bacon, water, and a puppycino all free! I'll be back soon!
maureencV7115EL . 2023-08-15
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The service was great, a very calm atmosphere for a cafe with a very friendly band helpful staff. I was served by Kayla and hope to visit again soon!
Micheal Gray . 2023-08-14
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This Cafe is a hidden gem with delicious food. Management and staff go out of their way to make you feel comfortable with good service in clean and spacious surroundings. The Granola pancakes & Basil-ade were scrumptious.
agnesg2018 . 2023-08-14
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My experience here was horrible a couple days ago I visited the hide away cafe with my grandparent the coffee was burnt and was undrinkable I had a conversation with a lady sitting a table down after returning my coffee she told me about how her coffee was rotten and how her sons cake was rock hard after that I sat back down and watched as the barista/manager came over to her table and kicked her out for “persuading customers who to leave so her and her son left happily then the manager came over to us and started to be extremely round to grandparents who are both elderly accusing them of calling her coffee rotten then she said to us “you’re conversating is extremely rude I am not be rude I’m being polite and kind the exit is right here make yourself out of my shop now everything’s free today. I DO NOT RECOMMEND and can imagine this spot will be going out of business soon.
Ben M . 2023-08-14
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Top lunch onderweg naar Glasgow. Lekkere drankjes, kraanwater, goede burgers en wellicht de beste Ceasarsalade ooit.
Leo VDB . 2023-08-14
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Positives Bright decor. Clean. Table given right away. Pleasant waiting staff initially serving 4 of us. Not so good None of us enjoyed the food we ordered. Pancakes were stodgy and portions small. Coffee isn't great quality. Two different cakes were stodgy and flavourless. Not cheap. Reasonable and basic request re food was met with refusal to accommodate/ staff inflexible. Staff disinterested in plates of food obviously not enjoyed. Customer services is poor. Overheard woman, possibly owner/ manager, being very rude to a table. Don’t make the mistake of saying anything negative about what you’re brought if you go. No one seems that bothered about your experience. This place looks the part. It isn't.
otimpson80 . 2023-08-13
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In retrospect, our first mistake was walking in off the street without checking reviews. Wish the Hideaway had been more ‘hidden’. Granted, there’s plenty of positive reviews. But too many show a concerning pattern of staff or owner with a terrible manner towards customers. I’ve never heard of a place that tells as many customers to leave! Had the worst experience because of daring to state the obvious when food that wasn’t up to scratch. Separately, customers who don’t “strictly” order off menu won’t be tolerated! What’s that about?! Too many other places on the main road to visit.
Tour423047 . 2023-08-13
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Lovely little place. Food was amazing. They even catered for my food issues of wheat, dairy and soya. If I lived closer I'd visit more often.
demieh . 2023-08-12
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Great wee find We never found the toilet Was not desperate enough to ask Our fault
Simone Moir . 2023-08-10
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Great cafe, lovely food, interesting menu, very dog friendly. Good vegetarian and vegan options. Need to book except for quiet times.
Richard Connor . 2023-08-07
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Absolutely delicious lunch here today.
Helen Thom . 2023-08-01
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nice on the inside but service was extremely dire and very unorganised and owner had a very sour attitude, would avoid.
Bow Beauty . 2023-07-25
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This is a very handy little place for coffee and cake. Unfortunately the menu is not as good as it used to be, in my opinion, since it adopted more vegan options and replaced my favourite avocado on toast so I would not go there for lunch anymore. X
Joanna Mitchell . 2023-07-23
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It has been some considerable time since we visited here Big mistake to leave it so long! Welcomed at the door and shown to a table very knowledgeable courteous and friendly staff quickly took our order. Water brought to table almost immediately (a big plus in my book) Bit of a wait for meal but that was not a problem and gave us time to chat and enjoy the ambiance - it seemed like everyone else did the same Both lunches were delicious and nicely presented and we were left in peace to enjoy it at a leisurely pace Very good value for money Certainly won’t be as long until we call in again
10252bobm . 2023-07-12
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So hidden away it was closed and the employees were nowhere to be seen at 10.30am on a Thursday...
Jusssy . 2023-06-29
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What a treat! Happy to follow the recommendation of a friend to seek this out. My huge breakfast powered me for a day of sightseeing
Fiona Turnbull . 2023-06-14
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Hidden gem! Never had anything but 5* food and drinks in here. Brought friends and family members and they all agree it’s pretty damn good! Quite unusual and creative takes on brunchy lunchy things, which makes it a nice change from usual cafe fare. Also, their cakes and bakes are amazing! The cinnamon buns are the best I’ve ever had. 🍰☕️✨
C N McIntyre . 2023-06-07
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the environment and overall feeling of being in the hideaway is not nice, food may be okay quality however expect to feel very u settled and staff seem to be very nervous and scared.
Aria Bell . 2023-05-18
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Had brunch here today with my niece and dog, visiting from out of town. Lovely experience. Fry up breakfast hit the spot, and they could not have been more dog friendly. Go visit!
Ejbsix . 2023-05-11
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Cute wee place, entrance could be a bit more obvious though
Chris James . 2023-04-20
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Lovely clean cafe, tables well spaced out - staff friendly plentiful and attentive. Food lovely and fresh and unusual options, pity no soup. Cakes expensive at £4.50 slice banana cake. Coffee not too strong, serve oat and coconut milk not my favourite prefer almond or soya but at least they have some dairy free.
Totybear56 . 2023-04-19
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Can’t review the food as we left after asking for one item to be removed from a fry up and was told this was not possible…. Very bizarre.
Sf-1011 . 2023-04-15
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This is a gem of a cafe located in bridge of Allan. Dog friendly and welcoming. The staff are wonderful and super friendly. The food is amazing and is highly recommended. The breakfast pancakes are to die for. The coffee and delux Nutella hot chocolate are worth a visit alone. Cannot wait to return. The also offer puppaccinos and biscuits for dogs as well as water bowls.
Bekki Cochrane . 2023-04-10
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Called in for brunch after reading google reviews and menu items. The menu is totally out of date and they don’t serve dishes shown on line. Food was very limited,pricey and seemed to be aimed at vegan customers. There was nothing on the menu which...
dalglish07 . 2023-04-09
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Found this fantastic cafe going through Bridge of Allan. It was a Saturday lunch time, and obviously very popular. We were welcomed in and seated immediately. There's a great selection on offer, catering to all tastes. Service was excellent, and there was a super buzz about the place. If you are ever here, do NOT miss it
Deborah McCulloch . 2023-04-02
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Hidden jem dog friendly, fantastic food and service
Ian Nuttall . 2023-03-29
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Dog friendly café up a close in Bridge of Allan. Food delicious with an interesting selection, including gluten free options. A bit quirky getting in with a table across the entranceto stop you entering, with the chance you could be waiting outside in the lovely Scottish weather. You could wait a while as service isn't rapid. Very friendly and helpful though and a nice vibe inside.
Alan Bradshaw . 2023-03-28
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Very pricey and overly fussy food. Charged me 70p for a lot of hot water!!!! Was told this was to cover the kettle costs and of course ‘ it is bridge of Allan you know’ !? £10 for pancakes, no fruit or garnish… £10.50 for...
Z6457FLclairem . 2023-03-19
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Lovely food, great place, friendly service!
Simon Jones . 2023-03-18
MORE AT Google
A true hidden gem. So hidden I didn’t discover it until 6 months after I moved to BoA! The food is great, coffee so good, exquisite brownies and cakes and the ambience inside tops it off. Will be taking all of my friends here soon!
Sam Murray . 2023-03-16
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Lovely food cooked to order. Staff were friendly and helpful. I had burger which was delicious and my partner had corn bread which was spicy and very tasty. We had coffee and shared a delicious cake. Cost about £20 per person which is quite expensive...
JRL1308 . 2023-03-01
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Very tasty food, you may need to book or queue
Stephen . 2023-02-26
MORE AT Google
food/drinks are fine but ridiculous that staff are unwilling to accommodate. a family member just wanted one pancake with some syrup but was refused by two separate staff members. explained that they have a medical condition and cannot eat large amounts, rest of us were ordering full meals but was told "they would not accommodate for medical conditions". wouldn't even give a kids portion size because they were an adult? lol
H Wilford . 2023-02-21
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The Hideaway is clearly popular and presents well. The food is nice. But it is expensive and the service isn’t great. I asked for a one-shot latte and was told I couldn’t have one. Very slow service, too.
NickLD . 2023-02-21
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AMAZING gem of a cafe! Really impressed with the excellent standard of interesting food and fantastic cakes. A visit is a must!
meggan jameson . 2023-02-20
MORE AT Google
Love this spot - great food and coffee with a good amount of viable vegan and vegetarian options. Cozy atmosphere. A perfect hideaway!
Stephanie Williamson . 2023-02-18
MORE AT Google
Really good place. I had lovely curried lentil soup today. The gluten free toast with butter was a nice accompaniment. All take away. Plus there are always gluten free tray bakes available. Everything is made in-house. The atmosphere is warm in this spacious former hall, with soft lighting and plants. Plenty of space between tables, lots of waitresses, and dogs are welcome. Couldn’t fault it. The Italian female proprietor is lovely and very helpful. They are open on Sundays too.
L C . 2023-02-18
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Nice place for lunch and lovely staff but beware the Christmas club sandwich! This consisted of three pieces of dried toast, dry turkey, some dried stuffing, a few bits of sausage and a little cranberry sauce. Definitely needed a drink to wash it down. Nowhere on the menu does it say it’s a toasted sandwich. When we attempted some pleasant, we thought constructive, feedback we were shot down by the manageress who suggested that it wasn't dry as it had butter on it (don’t think it did) and that all club sandwiches are toasted (I don’t think they are). Ginger latte was tasty and definitely welcome after eating this! We've been before and had some lovely food so it was a disappointing experience on this occasion.