Highland Gate Stirling in Stirling

This was one of our worst experiences. We waited for some time to be seated so we seated ourselves. The tables and chairs needed attention from previous visitors. We were asked if we wanted drinks or food, we said both and then we were asked if we wanted a menu!! I would like to point out that the menu online is different from the one we were given. The waiter came to take our drink order, he had no clue what a glass of Merlot was, is there no training for staff!! After a few minutes before our drinks arrived, the Duty Manager came out of the kitchen, spoke to the waiter then proceeded to ask us if we would like to move through to the restaurant as it's nicer. When our food arrived, the waitress was very unsure of what she was doing, again, a lack of training. The food presentation was average and looking around I got the feeling that the other guests were unhappy. I dread to think what it would have been like if the place was busy as the staff were uninterested. When we were ready to leave the staff were nowhere to be found and I headed to the bar to ask if we can pay the bill, I was greeted by a very vacant look before the Duty Manager appeared. I will not be back and that is due to the untidy appearance of the premises, the uninterested staff and the food was nothing to write home about. I am sorry for being blunt but this is an opportunity to make improvements and employ staff who want to be there to deliver the customer experience.

Esperando a que mi ev cobrara entré en la Puerta de las Tierras Altas para mi cena, Cameron el camarero me puso a gusto, respondió a todas mis preguntas sobre las bebidas y el menú y fue muy educado, el servicio fue impecable 😀

I can not recommend the highland gate the staff look after you really well the atmosphere is very welcome and nothing is to much for them. The food was very nice. Calum is an accet to the highland gate he is very well mannered wil be visiting again 😀

Visitó Highland Gate para almorzar después de escuchar que la calidad general había mejorado desde sus primeros días. Se demostró que esto era correcto. La principal que tuvimos fue Hunters pollo y lubina y ambos eran de muy buena calidad y servido caliente por personal eficiente y muy amable. Comparando con visitas anteriores los precios han aumentado, pero vale la pena dada la mejora en la calidad, pero definitivamente no sobreprecio. Pondremos este pub en nuestra lista para el futuro. Bien hecho con Callum y su personal.

Estaba muy decepcionado al ver que a las 4 de la tarde de un domingo te habías “quedado sin” todas las opciones de asado y no formabas parte del menú. Tu principal campaña de marketing es sobre asados en domingo. Consideramos irnos ya que esa era la razón por la que estábamos allí, pero decidimos quedarnos como estábamos allí y no era el fin del mundo. Quiero enfatizar que la comida que comimos entonces era excelente, pastel de carne y hamburguesa, así que no todo es fatal y triste y el 30% de descuento en la red eléctrica es un buen negocio. El personal era muy bueno también. Feliz de volver en el futuro.

We visit weekly for a hot drink and either chips or fries. These snacks are good. The staff are friendly and welcoming and nothing is too much trouble for them. They are kind and accommodating towards our aged disabled aunt and always make a point of fussing our little dog with her own little water bowl and doggie treats.

Signature burger: top notch. Hunter chicken: overcooked even we ask not to overcook it. Ribeye steak: small and dry, only one mushroom, chips dry. Gammon dinner: top notch. Fish and chips:ok Windows need to have a good clean. Could clearly see spider webs.

Popped in with my wife for lunch, excellent food and great service, would definetly recommend and will be back, great value also

Never been before, had a voucher come through our door, we were heading nearby so booked a table, good variety of food on the menu, good service and value. We'll definitely return.

Nice place, staff very good, food was super quick

Good food and excellent service. We would definitely come back!

Matt was great! Visited from California, great steak pie!

Perfect for us, a large group with children. Very good food and perfect service.

Estaba aquí antes de que los niños volvieran a la escuela y todos disfrutamos de nuestras comidas. Los niños estaban felices de jugar en el parque mientras disfrutamos del sol

Been many time to the highland gate, this is the busiest I've seen it, Cameron was a credit to the restaurant, food took a bit longer than normal but we were well looked after and kept up-to-date on our meals

It was all great minus not having enough mushrooms only getting 1 is very disappointing lol also here with shelby lol

Service was slow, food was mediocre to poor..will not return. Chicken caesar had hardly any dressing, chick/mushroom was all pie no filling and accompanied by rubber mash and 1 huge carrot halved lengthways, Balmoral chicken was more sparrow than chicken. Overall overpriced and not value for money at all, we would not recommend.

It’s been nearly a month since my spouse and I stayed here for one night as a stopover on our way up to Inverness, and I’m not exaggerating when I say that I still catch myself daydreaming about the cheesy potato and leek pie I had at the pub there for dinner. Maybe it was because I was hungry and tired after a long day’s travel from York to Edinburgh and then to Stirling; maybe I was mildly concussed from my seat being kicked by a screaming child for 3 hours on the train. But I swear that pie sat in creamy mash with some veggies was one of the best meals I’ve ever had. I nearly cried of joy with each mouthful. My spouse got sick of me sighing dramatically every time we sat down to dinner in the following weeks because it wasn’t that pie. It was our honeymoon, a once-in-a-lifetime holiday that we had travelled all the way from South Australia for. We crossed off so many bucket list items and visited world-renowned attractions across the UK. The highlight of the whole 4 weeks was that bloody pie. I will happily sell my kidneys for another one. The hotel itself was nice enough with friendly staff and decent amenities for a quiet night’s stay. But I will never forget the pie.

Very accommodating and welcoming. Many thanks to Calum, John and Aimee for their kind hospitality. Robin and Stelios. Ps Apologies for the late response!

We were a large party of 16 booked only a few hours before and the staff were very accommodating, friendly and organised, particularly our server Miles. He made sure we all had drinks, he took our orders and double checked them and was really lovely and chatty. Things got a bit complicated when paying the bill but staff were very patient and helpful.

Culum was super friendly & welcoming

Shelby was very welcoming and friendly. She looked after us well.

Nice atmosphere, good service - very attentive and friendly. We were served by Shelby. The quality of the food is good and corresponds to the price level.

Average food, portions are a bit stingy. Came here to watch the football a few weeks back, decided to get food here too because it seemed like a decent type of gastropub, wasn't too impressed. Chicken wings, fairly low effort but I remember they were a good £6-7 for just three fried wings drizzled with regular barbecue sauce. 5/10 Burger meat was pretty plastic-y, seemed like cheap pre-packed kind you get in the supermarket. Ordered the side of onion rings as an extra and got literally 3 tiny rings. 5/10 Calamari had a bit of an odd taste that I couldn't quite place. It wasn't *bad* necessarily, but I wouldn't be surprised if they were nearly on the turn when we got them. 4/10 Service was a bit poor, we didn't get cutlery when our food was served and I had to go hunting for some. No condiments offered either. They were friendly though, just not very attentive. As a drinking establishment it's a family friendly place, good space and benches outside are nice for a pint in the sunshine. Food was just average, but given the prices I would have expected a lot more.

The site is a short ride from the centre of Stirling, so possibly not a target unless you're staying there overnight, in which case you should be very satisfied both with dinner and breakfast food. The prices are affordable and service is good.

Stopped here for the first time whilst visiting family and was certainly not disappointed. From the moment we walked in we were greeted by such warm & friendly staff. The food we had was absolutely delicious and if we didn’t live 6 hours away we would definitely visit more regularly.

Family outing with our son and a friend from USA - very friendly and welcoming atmosphere, good food and good company - what more could you ask for. Our waitress was excellent and good craic with the guy who gave us our bill. Good value too. We have been here several times in the past and will be again in the future.

Excellent , all aspects were great.Shelby was superb and the other young blond lady with nice nails x 👌🏼😁

Our server was Shelby who was lovely and attentive . She got an extra table for us as we had an additional guest. She made sure our dog was comfortable giving him a blanket , water and treats. She made ordering easy for us and we had a lovely meal with our grandchildren

Stayed at the hotel which was very clean and bed very comfortable. No AC which meant the room was very hot though! The steak dinner was very good, I would have preferred vegetables with the chicken dish instead of lettuce, not many chips either. Car parking was free and convenient as was the location. Bus stop into the city is a short walk. Location very good. The staff were all very helpful, efficient and friendly. Thank you. Please have AC/Heating fixed soon and vary the menu to include vegetables and potatoes 😁

Served by Shelby and she was very helpful and kind.

Food was good, atmosphere pleasant but service excellent.

Delicious-sounding menu, and great value on their set menu, and plenty of screens to watch the sport. Perhaps just an over-eager chef that night, but the steak pie and hamburgers were unfortunately dry and overcooked. The starters (chicken liver pate and calamari), the gammon and desserts were spot on. The service from Shelby was great though, and I’m sure we’ll be back.

The staff here are all fantastic. Nothing is to much for them. Even though they were obviously under staffed, the service was prompt and they were courteous. The food in the restaurant was excellent for both evening meal and breakfast. My wife described the omelette as the best she has ever had.

Fantastic meal and service to be had here. Friendliest staff, and really rate the buttermilk hunters.

Excellent service staff friendly and helpful rooms very clean the food was excellent no complaints will definitely book here again

Poor meal definitely not value for the money

Thank you Calun for looking after us you were really hospitable and helpful great food brilliant service enjoyed time in Stirling,Scotland recommend this place to everyone worth the money extremely grateful for it.

Always great service and fantastic food

Nice place and very friendly staff. Food was great and we felt taken care of.

Great staff, lovely service, we felt really looked after. Thank you!

Good portions and value for money

Stopped by for lunch. Bartender extremely pleasant and chatty. Ordered a tea with a pint glass of ice to make iced tea. The server who brought drinks did not bring the glass of ice, and when we asked for it, his response was very curt. He said, and I quote, " we need to know that." Not a very good impression.

The best waitress in any Marston pub I am a truck driver and visit loads but SHELBY at the Highland gate at Stirling goes out of her way to make sure the customers are happy and looked after. I would give her 20 out of 10 and is a massive asset to the team

I found the room horrible, dirty looking, it smelled bad and there were dead insects on one of the walls, as well as small spiders on one of the curtains and brown dirt on the bathroom door that I prefer not to know what it was. The room we stayed in (102) was very bad, but I don't know how the others were. Maybe we were unlucky getting this one. The bed was apparently clean but we didn't want to stay and we left for another hotel because this room really didn't live up to the qualifications we saw when we booked. Check in was ok, the attendant was friendly.

Shelby was amazing and made our experience fabulous

Shelly our waitress was awesome

Shelby is an outstanding Waitress! Thanks so much Shelby!

Service was very good, Shelby was very friendly and nothing was a bother

Shelby was very friendly with great service

Shelby was super friendly and helpful! Meal was great, absolutely massive portions! Couldn’t handle a dessert 😂

Very attentive and friendly. Thank you Shelby.

Great food and great atmosphere. Shelby was a delight and a great server!

Great food, great price and amazing service from Shelby.

Fantastic service from Shelby and great food

Fantastic food and the server (Shelby) was brilliant.

Brilliant food. Shelby was excellent

Great food and great service from Shelby!

Great food and great service from Shelby

Shelby was fantastic. Lovely food and beer

Lovely stop on the way to our holiday. Great priced kids menu and good portion size too. With being vegan we find not many options available at places and there were several to choose from. We had the vegan burger and it was gorgeous. The way it was cooked was best we’ve ever had and so juicy!

Great customer service great food enjoyable experience

Lovely food and service! Matt made us feel like family! We will be back tomorrow!

Shelby was a great server this afternoon.

Really nice, relaxed place. Great value for money and great food. Highly recommend.

Breakfast was great staff very friendly and attentive calum showed us to our table and took our order nothing was a problem to him will definitely go back and tell family and friends

Good comfort food at good prices. Friendly staff, great service from Matt! Great place to stop after a day of exploring the local area!

Great service from Matt and delicious food

Very good restraunt, staff were super friendly and the staff were excellent especially Matt! Would recommend if I came back to Stirling

The highland gate is second to none for top quality food and excellent service, Matt took great care of us from the second we came in, such a friendly atmosphere we will definitely be back!

Unfortunately not a pleasant trip this time around to Highland Gate. This is often a pit stop for me always on my way home from Loch Lomond and the Trossachs back to Glasgow. Sadly on Sunday the service and food was extremely poor quality. We had to ask 3 times for milk for my tea and then twice for our drinks to be changed as the waitress kept forgetting. The reason for the drinks was due to the syrup having to be changed. Then when the food came it wasn’t hot and was more of a room temperature. I had the roast beef, the beef was nice however the potatoes were solid and hard to cut. Same with the other 2 orders at the table which was the trio roasts, items missing as well from the plates. Then we ordered dessert and I had a sticky toffee pudding which was freezing cold and at this point I was just generally fed up. I used to love coming here and I’ll honestly not be back.

We had a large group from KY. The manager and service team was super friendly and helpful. Had a great two nights here and would most definitely come back!

We attended on Saturday afternoon. The service was excellent.... thank you Calum Lovely surroundings with beautiful food I would highly recommend

Great food lovely staff cosy with the big fire

Check-in was easy and loved that it was in the bar area, as we had a drink before heading to our room, which was very clean, warm, and comfortable. We dined at night and the next day for lunch. Food was delicious and very reasonable. Staff were very attentive and friendly. Staff who were cleaning the rooms were very friendly and helpful; I have some mobility issues and they made sure that I could manage.

The servers are nice and friendly. The whole place has a comfortable atmosphere.

The atmosphere was amazing everyone was so kind. The food was very good especially the fries! What a wonderful place!

Lovely food. Great service. Calum made us feel very welcome.

Very good service from all the staff , even on a busy night

Absolutely amazing! Amazing food! Amazing service! Amazing everything! 100% recommend.

A decent vegan burger. Pepsi rather than Coke, and nothing else on the soft drinks menu that avoids artificial sweeteners.

Stopped off after Blair Drummond and I got a table for 6 very easy within 5 mins of leaving the safari. Shelby was helpful and very well mannered. I would definitely advise you to stop off food was well done

Fantastic food! Excellent service. Thank you Aimee! Will return rapid :)

Thank you so much what an amazing lunch and was so special as it was my dads birthday Aimee was absolutely amazing ❤️ xxx

Staff where excellent, Calum is very friendly professional and helpful. Amanda's (I think that was the chef's name)ood is very good.

Good food and service, play park handy to entertain the kids!

Good choice of food, all tasty. Very friendly staff. Would recommend for pub grub.

Food was great, staff were friendly and helpful and the restaurant was very clean and tidy with comfortable chairs. Music was too loud to start but it was turned down quickly after being asked.

Food ok service excellent....... Shelby was superb 👌 couldn't speak highly enough very professional

We have just had the worst meal in years tonight 05/07/24 I had rock hard mushrooms to start then Farm Foods Kalimari with cold fries. My wife had Inedible Chicken and Chirozo kebab with the compulsory cold fries, my wife had two bites I managed six. The waiter came at the end looked at the plates my wife asked him to ask us if we enjoyed the meal? We said in was inedible and as he could see we did not enjoy it. We had been here twice before and enjoyed it but this was shocking we had to go to Starbucks for a toastie, we and everyone I know will not be back. Yours Brian Gardiner

And a good night was had by all, with Shelby the star of the show.

First time I've ever visited here. Well,what can I say.....there was 12 of us booked for dinner before Shania Twain. Car parking- decent sized car park. Very kindly , permission was given for us to leave 4 cars in the car park to go and enjoy the concert after our delicious meals and drinks - huge thanks for that,very much appreciated by the 4 drivers. The restaurant- A decent sized restaurant with a good sized bar and seating outdoors too. Despite the restaurant being crazy busy, all the staff were fab. They all coped amazingly well ,it was heaving! There was a good amount of staff on and they seemed to have a system in place that worked well to manage the immense volume of people. The toilets were fresh and clean too. The food- put simply lovely. Not bad prices for the portion sizes,hot food stayed hot which is good 🤣. One of our meals did not arrive at the same time as the rest (was brought out fairly quickly after it was pointed out) and the restaurant responded by taking 50% off the price of that particular meal which I was surprised at,but absolutely not expected given the fact that the place was exceptionally busy- it was worth waiting for. To summarise, would I go again??? Would I recommend? Absolutely yes,of course 😀. It provided a great start to a very memorable evening. Thanks to all staff at Highland Gate,Stirling,you all get a gold star 🌟

Great atmosphere, great food, friendly staff, service a bit slow as was very busy. Book before you go.

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Thanks to Megan for looking after us before going to see Shania x

Great service and good despite very busy conditions

In for a drink only for Shania Twain concert. Staff were great & patient & accommodating.

Very busy pre Shania but Shelby was very efficient and helpful

Shelby was a brilliant waitress. The good was great and so was the selection of drinks available

All of the staff friendly and helpful, especially Shelby who was funny, professional and brought our food quickly