Based on 3.178 opinions finded in 2 websites
Based on 3.178 opinions finded in 2 websites
Opinions
What an inviting establishment! They make one feel right at home with warm and friendly service. I came with a family group of six. We were generously welcomed, well informed, and well-cared for. The potato leek pie was a hit and the rooms were well stocked and clean. Would definitely swing through here again.
Halli A . 2024-04-29
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Visited this restaurant on a busy Saturday evening, and had Great meal. Callum and Annabelle both provided excellent service as well
ScottishFoodie10 . 2024-04-27
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Had a lovely breakfast, staff were very attentive and friendly. Nothing is ever a bother to them. Amanda brought us out some lovely fresh pastries and served our breakfast. Callum took our order and as he knows I love hash browns he popped them on my breakfast too. I have been coming here for years and it’s lovely to still see the original staff are still here. It shows it must be a nice place to work and the staff being happy gives customers an amazing service and makes us feel like valued customers. I watched the staff serve other guests and they took the time to chat to everyone and made sure everyone was happy. They are an amazing, friendly team. Ps… our dogs loved the left overs we took home from our huge breakfast and they were very happy! Thank you for the doggy bag
claire M . 2024-04-26
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We had a fantastic time made to feel extremely welcome . The manger Callum went above and beyond to make our experience effortless and enjoyable . The service was second to none with nothing being too much for them . The chef Amanda makes amazing food and was extremely friendly and again made sure our breakfast’s were all made to our specification's . Overall we will definitely go back to The highland gate again and would highly recommend this beautiful establishment
Michael W . 2024-04-26
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Excellent lunch and service in this amazing find after a long drive. Forget the boys name, short hair, very outgoing and friendly, his knowledge of the menu was outstanding as was the recommended fish and chips. We will most definitely be back, thanks to Barona behind the bar.
880ray . 2024-04-22
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Great experience for 4 days while we stayed at the Inn. Great food and the staff were all responsive to every request. Friendly and pleasant.
Sandy Beaches S . 2024-04-20
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Really nice place, good atmosphere and reasonably priced. Situated in a nice wee spot too. Staff are lovely as well. Definitely be back.
Liam J . 2024-04-20
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I visited here on a trip to stirling. We both had fish and chips it was delicious the fish was great portion size. I was so full count even eat a pudding. The drinks were reasonable price also great food thumbs up 👍
Poppy2688 . 2024-04-17
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Usually a big fan of Marstons rooms and this was a typical nice room but no heating! This was the coldest hotel I have ever stopped in and it’s not even very cold outside. My bed felt damp to get into, I had to take the duvet off the second bed and my wet clothes didn’t dry (Scottish weather). The room was ok and I prefer a colder room but this was a little too cold even for me! Small point but the bath (great to have) did have very high sides, not a problem if your fit and agile.
Weary_journey . 2024-04-14
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Staff helpful and pleasant. Restaurant comfortable and good surroundings. Facilities clean and presentable. The menu was clear and varied. The food itself was good although the steak a little tough. The meal was certainly overall of good quality but portions were on the small side.
John boy . 2024-04-12
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The food is excellent !! I cannot rate it highly enough - Thank you Chefs !!! It is Very reasonably priced too, the service was excellent as well, A special mention to Manager Callum for looking after me so well during my stay at the hotel and assistant manager Matt and all their staff, A big shout out to the front of house team that i have met so far, Cameron, Christopher, Joe, Bronagh and Megan and others that i don't yet know the names but who have helped my stay to be very pleasant - They are great front of house staff, so are the kitchen staff and the house keeping staff too - All are Fantastic ! I will be making this a regular dining/accommodation (Great comfortable en-suite rooms too) stop from now on !
Paul . 2024-04-09
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Bronagh was a great help and very attentive.
C . 2024-04-07
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Stayed here after a day at the Safari Park. Lovely hotel room. Breakfast was great all round 10/10 Dinner was fantastic,starters were Chicken Tenders Cauliflower wings Fish cakes all starters 10/10 Main meal was sweet potato curry Chicken n mushroom pie 10/10 again Will be back for sure.
Gavin Gowans . 2024-04-05
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Great service. Thank you, Matt.
Mary Yates . 2024-04-05
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Food was amazing. Tarot card reading was great value for menu. Staff were lovely and couldn't help more if they tried. Drinks were also very reasonably priced.
Voyager38262807671 . 2024-04-04
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Thanks to Matt and Callum for the excellent service we received, the food was delicious. We will certainly be back.
Annie Galbraith . 2024-04-03
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A well priced, family friendly and welcoming establishment. The food was good, the service top notch. Thank you.
Craig McIntyre . 2024-04-03
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Garbage food and terrible service. For a facility this big, they struggled to seat us, struggled to prioritise guests, and we were forced to order their disgusting food through the app. We had suggested we did that in the first place, but management asked us not to. I definitely won't be going back.
The Bobster . 2024-04-02
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Megan has been fabulous tonight. We’ve had amazing service and the just the friendliest experience. Thank you so much
Clare Lanham . 2024-04-02
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Megan was great! She worked hard and was very helpful with a very friendly demeanour. The Highland Gate is a wonderful place, great food, great service, great atmosphere
Jennifer Jones . 2024-04-01
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Good food, service excellent and small play area for the kids
James Williamson . 2024-03-31
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Megan Duncan was quick to help and friendly as well. Good work!
Evan Jones . 2024-03-30
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Service was brilliant - especially Megan Duncan - good Scottish name. Staff were awesome. Everyone loved the food which was reasonably priced.
Manicured Concrete . 2024-03-30
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Friday night quiz night - keep.it going please - great fun!
Graham Sharpe (Home) . 2024-03-30
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Great food. Lovely atmosphere and very welcoming kind staff
Catriona MacLeod . 2024-03-30
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Great atmosphere and great service, would definitely be back.
pinia86j . 2024-03-29
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Had an amazing night, bronagh looked after us well!
Kathryn McKrell . 2024-03-29
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Fantastic service and food, thanks you to Calum for a great time
Alison Simpson . 2024-03-29
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Calum was very friendly and welcoming from the moment we entered. This continued throughout our visit and he was kind enough to reccomend some pleases to see during our visit
Louisa Thompson . 2024-03-28
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The food was lovely, and our waiter was okay he smelt like he had just smoked 10 cigarettes.
Craig Kelly . 2024-03-25
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We visited Highland Gate in the past few weeks and was greeted and served by Cameron who was just lovely. He was very pleasant, nothing too much bother and a pleasure to be served by him. Cameron recommended kebab to my husband which was lovely. Food and service great Thanks again, and we will return.
Lorraine McPherson . 2024-03-24
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Great place to go to eat, staff really friendly and offer great customer service every time we go.. and they remember us..! Food excellent and drink prices really reasonable. Will be booking again soon.
Ben Marshman . 2024-03-24
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Customer service from Callum was a 10/10! Highly recommend staying here - lovely staff, great location & lovely food!
Lydia Reich . 2024-03-23
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Megan Duncan needs a raise. Top customer service
Tyler M . 2024-03-20
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Megan especially was 10/10 her service was amazing, very friendly and very helpful
Brooke Wallace . 2024-03-20
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Great service from Megan and Megan was so chatty we where leaving but stayed just to talk to her 10/10
Jay Stewart . 2024-03-20
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Got served for lunch today by megan food and service was incredible
Reidzy . 2024-03-20
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Food was lovely, good choice on the menu, all arrived together and made changes no problem to meals eg adding a starter as a side.
Mini Shakespeare . 2024-03-20
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Stopped here on our way home. Service was great. Food a bit pricey for portions but was yummy. £6 for a chicken starter (see photo). Kids loved the play but outside. Would recommend.
Ariane McCallan . 2024-03-18
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The place is gorgeous inside and out so we were very confused why it was so empty - but after our experience we completely understand why. The food is unnecessarily expensive and poor quality (the garlic bread especially is a solid very odd pastie which I couldn't even let my son eat because it was so hard). The service from our female waiter was unfriendly too based on her reaction to us ordering on the QR app on the table. She bluntly walked away making very clear she was unhappy that we hadn't ordered directly with her even though she was nowhere to be seen for over 20mins when we entered.
Jennnnn . 2024-03-17
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Calum’s service was utter class… food was exceptional, will be back asap
Leah Macmillan . 2024-03-17
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Came for a meal for my sons birthday, amazing service from the lovely Bronagh, son absolutely loved the sticky chicken, the chicken kebab was amazing also, would definitely recommend ⭐⭐⭐⭐⭐
Jennifer R . 2024-03-16
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Visited today for lunch and it what a great experience. Staff were friendly and attentive and the food was delicious. We were given a lovely table by the window and all three of us throughly enjoyed our meals. We will look forward to returning the next time we’re in the area.
ArchieNYC . 2024-03-16
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Staff were friendly and attentive, but the main meals were burnt, and it was hidden so we didn't notice straight away, the meat was turned over to hide the burnt side.
david benton . 2024-03-16
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You know when you are told that if you need anything….just ask…well, we did! Nothing was too much trouble for Branagh, Megan & Lucy! First class experience all round. Thank you. Geoff & Laure-Anne
Geoff Taylor . 2024-03-14
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We've been here several times and enjoyed good food. Tonight we are staying too. Megan checked us in and went to great lengths to ensure I had a suitable room as I'm using crutches. She also served our meal. Megan is an incredibly personable young woman who makes our dining experience lovely. The food was great too. Thank you.
Maggie Roderick . 2024-03-14
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Staff were friendly and attentive. Exceeded expectations.
Jane Macadam . 2024-03-11
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We had a wonderful 3 night stay at The Highland Gate, to which we added the breakfast for £8.75. We will definitely be back. Kudos to Lewis (breakfast) , Bronagh, Callum and Luke for making our stay wonderful. They’ve been the highlight of our 87 day voyage!! Dinners were wonderful and after our first dinner we decided to dine at their homey restaurant for the remaining 2 nights. Great location for the Trossarchs.
Chris Cadue . 2024-03-10
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Brilliant food & excellent service from friendly staff
Jenny Macdonald . 2024-03-10
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The place is very nice, the welcome is fantastic with a top manager! We took the time to chat with Cameron who is a very nice young man!
Max Pin . 2024-03-10
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Called here with family after a visit to Stirlin Castle. Good choice and rapid charger for car. Brilliant
Colin Taylor . 2024-03-09
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Calum and matt superb hosts .luke served us tonight .couldn't have done more for us .Great service all round
Gary Gilson . 2024-03-08
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Really good service - Thanks Luke!
Brogan Sutcliffe . 2024-03-08
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Had dinner tonight 8th march 2024 and can honestly say through being part of the hospitality industry my partner and me had the most amazing time... Our server was Luke and his attention to detail was spot on. Gave us space but made sure to quality check making sure we were ok. Food was outstanding and will most definitely be back... Also a shout out to the manager as his first impression was everything and he made sure to engage in conversation with us. Just exactly what we needed... We stay five mins away and never took the time to enjoy it and now it will be our new date night place
Claire Jack . 2024-03-08
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Amazing staff very friendly and welcoming especially our waiter luke who was very pleasant and helpful can't speak highly enough of him. Food was amazing great sized portions which both my wife and I really enjoyed
Stuart Bermingham . 2024-03-08
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Absolutely fantastic service! Food was quick and the staff are very friendly! A must visit!
Shai Humphries . 2024-03-07
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We came previously but wasn’t impressed hover this time it was excellent. Very dog friendly and great food lovely staff. Thanks
Jack H . 2024-03-07
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This a nice place for a casual value meal. We had two breakfasts and a dinner here while staying at the inn. Staff were very friendly and my fussy 7 and 8 year old daughters munched all their food. Would definitely come here again next trip away from Ayrshire.
Hazel M . 2024-03-06
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Very easy check in. Room was clean and tidy bed was super comfy and the bath was amazing, as I only have a shower at home. Very fast and reliable wifi
David Mayhew . 2024-03-05
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We were really happy with the food, staff and facilities. No complaints from us.
Shanna Battaglia . 2024-03-05
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The staff were welcoming and helpful. The food was good, service excellent, room comfortable and clean, easy parking and good amenities which all made for an enjoyable stay.
Elizabeth Walsh . 2024-03-04
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Had an excellent meal here on Saturday afternoon, Cameron was very helpful.
Joe Tudders . 2024-03-04
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We had a great time at the Highland Gate for dinner on Friday night. The food and service were 10/10 Luke and Megan were great and took time to answer all our questions,especially when they were busy. We will definitely be coming back!
Lucy P . 2024-03-03
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Lovely Sunday lunch . Staff very attentive but not intrusive x Matt top man Thanks again we will be back soon .
Georgina Hutchinson . 2024-03-03
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Great good great service Cameron helped us massively
Ryan Riley . 2024-03-03
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Great overnight stop here. ....Luke was a star!
Debbie Bamber . 2024-03-02
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Very friendly and helpful staff. The manager Matt in particular made sure we were looked after. The food was delicious especially the Fish.
linda McCulloch . 2024-03-02
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I have mixed feelings and with valid reasons too. Stayed at their hotel over Christmas and our booking had breakfast included. We only choose to use this breakfast booking for the 25th and 26th of December, and must I say I was disappointed of what was served for breakfast on Christmas! I initially thought that this is what they usually serve, only to go back on 26th and figure out that is not. Considering all places are closed for Christmas, I was expecting breakfast a little bit more, but instead we got served the bare minimum. Staff very agitated and not at all friendly on Christmas morning too, so disappointed with the service. 26th was a whole new experience and was what I would normally expect from a breakfast.
Alexandra-Gabriela Comandasu . 2024-03-01
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Staying the night at the hotel connected. So handy to have a pub next door. We had a great meal here. Anna was our waitress, super friendly and did an amazing job accommodating all our need! Well done
Jess Cottrell . 2024-03-01
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Delicious for a nice casual lunch
Kirsten Mcleod . 2024-02-27
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We've had both breakfast and dinner here and thoroughly enjoyed both, especially dinner, which was enhanced by Calum! He reminded us of a favorite bartender at home, took care of us in a humorous way, and was generally attentive and answered questions easily.
Mary McMullin . 2024-02-25
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We had a very relaxing lunch with fantastic service from Megan and Lucy. There is a varied menu to suit all appetites and tastes.
Charmaine Gordon . 2024-02-23
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Food was amazing. Amanda the chef made sure all of our food was correct. Service was fast and everyone is so welcoming.
Julie Duguid . 2024-02-23
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Food was delicious was seated by calum very nice guy sound and lovely to talk too
Matty Aniolowski . 2024-02-23
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Pub quiz Friday night good atmosphere only £1.
Phil Ginn . 2024-02-23
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Went to a Quiz night and thoroughly enjoyed it, lively atmosphere and good service
Oona Ferrier . 2024-02-23
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Great day, good food and super laugh for quiz
Lindsay Hewitt . 2024-02-23
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Lovely food, helpful staff... I would recommend a visit.
Tracy Johnston . 2024-02-22
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Great place to stay with lovely food and great prices. Loads of space for parking and fantastic staff. Thank you!
Keith Whyte . 2024-02-21
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good food and service and pet friendly, no dog snacks though for my small dogs
Ellen Cook . 2024-02-21
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Excellent welcome, warm friendly service. Value for money.
Carol Bonthron . 2024-02-21
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Thanks to Matt and Calum for a fantastic visit and stay! Great business and amazing food. ⁸
John Young . 2024-02-21
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We had an overnight stay here and had a fantastic visit thanks to Matt and Calum! Rooms are spotless and food wad great value!
Q3366HMjohny . 2024-02-21
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Great service and lovely atmosphere and served brilliantly by Amanda
Adele Ramsay . 2024-02-20
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Amanda was amazing helping make a plate for someone who is very particular!!!! She has a great sense of humour 😁
Fern Milne . 2024-02-19
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Excellent friendly service and very good quality food with massive portions. The whole place is modern clean and tidy. Would absolutely recommend.
stevie watson . 2024-02-17
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Server was very polite and attentive food was good quality and a reasonable price and a fairly large portion, atmosphere was nice and chilled lots of kids about but all well behaved. Overall a good experience.
Scott Dawson . 2024-02-17
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Four of us enjoyed lunch at the Highland Gate. All meals were good. The best gammon steak I have had. Generous portions.
Bobbie Dickie . 2024-02-17
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We were immediately seen to on arrival. From there on the service was excellent. The manager was very helpful and the young gentleman who served our table was very good and friendly. Even the man who filled up the machines in the kids play area promised to give my granddaughter a reward if she ate all her meal and true to his word ,he let her chose a child friendly toy. She was absolutely delighted. The food was hot and the quality very good. The prices were very reasonable. The parking facilities outside were abundant and spacious. My family will definitely be returning and thanks to all for a great day. Thomas Gow.
Tommy Gow . 2024-02-16
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Food was good, staff were lovely.
Tom Carr . 2024-02-16
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Prosseco was not chilled brought another bottle after i asked for a chilled one it was still warm. Then asked for a jug with ice to put the 2nd bottle in. Starter was cold in the middle I had kofta so after the 2nd plate was still not hot and cold in the middle I asked them to just bring the main and to my utter disbelief the seabass was also luke warm and not once did anyone come to ask if everything was OK. Will not be back, very poor! Hot prosecco and cold food. No thanks
Linda Jamieson . 2024-02-16
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Had good value lunch. Waiter listened and had alteration made to one course to suit us.
Derek Gunn . 2024-02-16
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There was 5 of us having lunch last Saturday which was absolutely delicious especially the lamb shank compliments to the chef. Calum was a fantastic host and the banter was just hilarious and his recommendations were spot on. The girls helping where very pleasant and friendly. Good experience all round.
Karen Borthwick . 2024-02-16
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Really nice pub and restaurant. Very cosy and relaxing
Jay Kay . 2024-02-13
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Great setting, lovely warm table and delicious food.
J Kirkwood . 2024-02-12
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First time here. Nice atmosphere and lovely food. Good choice of food. Joe, our server, was great. So friendly and helpful. Restaurant and toilets very clean. Will definitely be back and will be recommending to friends and family.
Lynne Alexander . 2024-02-11
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Food was decent but service was terrible. Waited ages on drinks, ordered deserts two were brought out then we were told they had run out of the other, which was sticky toffee pudding, which is one of the most popular deserts anywhere so to run out of this was ridiculous. And to wait until the other deserts were served before telling us wad just ridiculous, this actually ruined things especially given the very slow service.
Isobel Jackson . 2024-02-11
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Quiet afternoon lunch No problem with service at the time and food was good Problem came after we left and I looked at bill in detail We had ordered from the set lunch menu 14:50 two course 17:25 three course (from memory) so was surprised to find food total £40:58 Mystery solved when I realised we had been charged full price for sweets! No mention when we ordered sweets that we would be charged extra OK our fault for not challenging bill when presented but it does leave a bad taste especially as in view of the service we thought we had received we left a decent tip!
Bob Milne . 2024-02-09
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Excellent meal. Our server Culum was amazing and very helpful. Lovely atmosphere and nice music played in the background. Thank you.
Scott Johns . 2024-02-09
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Arrived late and the kitchen was closing. The manager very kindly arranged for some food that the staff were eating to be shared with me, which was very much appreciated. Have stayed here a few times and the rooms are always clean and comfortable and the restaurant welcoming.
Mark L . 2024-02-05
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