The Heights in City of London, Westminster

Just dreadful. The long wait and the food which was beneath average. Awful service as well. The waiters couldn't care less...

Bar en el piso 15 del hotel. No hay restricciones sobre quién puede acceder. Grandes vistas a través de partes de Londres. No hay cervezas de barril pero abundan en botellas. Precios altos debido a la vista, pero vale la pena una visita.

He visitado aquí hoy. Mi amigo pidió un desayuno tradicional, el té también estaba incluido en la entrada al bufé (tostadas y croissants adicionales, etc.) esto era casi 17 y pedí huevo escalfado en una tostada con una orden de frijoles (menú) y un té. Por cierto, el desayuno que pedí vino y era 1 rebanada de pan de paquetes de pan tostado 2 huevos escalfados y una cucharada de frijoles. El desayuno de mis amigos estaba hecho. Mi cuenta fue de 37. 69 No le presté demasiada atención (mi problema, ya que mi amigo y yo estábamos demasiado ocupados conversando) sobre la factura y pagué con mi teléfono, y cuando llegué a casa, ¡me di cuenta del precio! Llamé al restaurante y hablé con nuestro camarero, quien dijo que, al pedir frijoles, eso significaba que estaba ordenando el menú, por lo que me cobraron el desayuno tradicional. El extra fue una propina que se agregó automáticamente. Pedí hablar con un gerente y él me avisó que me enviarían a Bk, lo que obviamente no hicieron. Aconsejo verificar lo que va a pagar y también verificar la factura. . no había una factura detallada, era solo el precio. La vista es increíble, pero me gustaría subir y mirar y luego ir a algún lugar decente.

Estuve aquí para una reunión rápida de café y la vista era estupenda. El servicio era un poco cutre (camarero inicialmente nos trajo la orden de otra persona) pero muy amable.

La ubicación es insuperable, por lo que este lugar nunca luchará por los clientes. Lo que es una pena, ya que me gustaría ver a la gerencia queriendo ofrecer un mejor servicio a sus huéspedes. El ambiente tiende a ser un poco caótico, ya que parece que la mitad del personal de la BBC va allí para reuniones (reuniones muy ruidosas). Si planeas trabajar allí, no puedes obtener el wifi a menos que hayas pasado la noche, no imprimirán nada para ti, ni siquiera te ofrecerán una tarifa. La comida estaba bien, bastante normal y el servicio estaba bien.

Food and drinks were good and the prices were not out of this world, considering the location I would recommend visiting The Heights Bar just for the views, staff were very friendly and the service great.

I was there for a couple of drinks and it was amazing. I really enjoyed the view, see almost half London, extremely nice service, polite staff, special thanks to manager David, who made my evening even better and nicer. Thank you David, you are the best, special thanks and to Magda, who was looking after my orders, amazing service. Definitely will be back soon 😊

If you want somewhere very quiet to have a drink and enjoy views over London, this place is a find. The bar doesn’t have ‘atmosphere’ but it is a respite from the crowds. I had the champagne flamingo cocktail and the chicken burger and enjoyed both.

This place is good to meet because of the location, but the bar itself is a little rundown and sad looking with no atmosphere. The service is OK but would not use regularly

The view is dazzling. It takes just 30 seconds via the elevator from the street to the bar/restaurant on the top floor but the convenience ends there. As time elapses this bar becomes more out of touch with reality. The menu hasn't changed for years, in fact neither have the physical menus themselves. Wine should improve with age but at 'The Heights' it doesn't. I don't think there is anything 'wrong' with it other than that it is absolute filth. It hasn't been chosen for the way it tastes but purely for it's profit margin. It really was the most disgusting wine I've had since that bottle of Lambrini I shared with my childhood sweetheart 17 years ago. At roughly £20 it isn't exactly good value either. The servers, though pleasant enough, aren't professional. Our wine was suitably dumped (it was garbage) on the table for us to serve ourselves with, despite customers now being discouraged from acquiring service at the bar. We also noticed that the staff were swearing and arguing with each other. The decor is very boring. I quite like the big leather sofas but the rest is very dated. I have never tried the food here and I don't think I ever will. Worth popping in for the view but don't waste £20 on the 'wine'. Have a beer instead... and make sure it comes in a bottle...

I came here with a group of 30 on a Saturday night. The customer service was appalling. Several members of our group were spoken very rudely to by the staff and we saw the managing swearing at one of the waitresses. It's meant to be table service but there weren't enough staff. So people in group were going to the bar and getting sent away (very rudely). There was even a threat that we would get kicked out of we went to the bar again. Just to show how amateur this place is, they couldn't serve any drinks after about 9pm. The explanation was weak and again rude. It's like this place can't deal with customers. We all left to a pub nearby. Awful experience - AVOID!!!

Éramos un grupo de unos 25 personas que reservaron una zona para bebidas el sábado por la noche. Casi todo el personal era grosero a nuestro grupo.

I've been here a few times. I've never eaten here just had drinks and nibbles and also attended a works event when a whole section of the top floor was hired out. It has a truly great view of London. It's located on Regent St., adjacent to the BBC.From the outside it looks like a pretty tatty 70s high-rise hotel - but looks can be deceptive!

Attended a business meeting at St George’s and finished the evening with an Avocado, Cherry Tomato, Green salad. Some others business people ordered from the menu too. The best part of the hotel was the amazing views from the restaurant.

I have just celebrated a Big Birthday at the Heights Bar. The food was great and the staff went way beyond the call of duty including helping us to decorate the space before everyone arrived. The views are fantastic and people emerge from the lifts and just go 'Wow'! So thank you to the Heights Bar for making my party so special.

This wonderful venue has views out over London that are unsurpassed and we have been going there for light suppers, drinks and coffees for a long time. We decided to book part of the venue for a birthday party - and it was a wonderful night. The staff could not have been friendlier or helpful. We asked for canapes to be served on the hour at 6pm, 7pm and 8pm (superb dessert-y macaroons etc by then) and the service was so smooth we didn't have to worry about a thing. A reasonable price, we got to decorate the space - with staff help again - before the party started and it was just a lovely evening with none of the stress that seem to happen. I can't thank everyone enough - from the events manager to the venue manager and all the bar and venue staff - what stars! What a lovely venue and the views over London from all sides of the building are breathtaking.

A gem hidden in the centre of London with amazing view. Good service, food and special thanks to the manager Surijit for looking after us.

I stumbled on Heights Restaurant at the top of the St. George's Hotel on Upper Regent Street a while back on my evening wanderings from Primrose Hill down through Marylebone and Fitzrovia. I cherish views over London and this place affords an unusual vantage point...

Lo único bueno de este bar es su ubicación en la calle Regent y altura (perdone el juego de palabras) con vistas al West End. La comida es regular y bastante cara. La decoración es muy de los años 90 y realmente podría actualizar (alfombras manchadas y arrugas cubierta con cinta de enmascarar).

Die Aussicht ist wirklich unglaublich.

La comida era magnífica. Hospitalidad del personal fue impecable. Recomiendo encarecidamente este lugar. Las vistas el aliento también. Mención especial a Marina & Surijit que no podrían haber sido de más ayuda. El 100% de retorno.

Siamo stati una mattina a fare colazione: la vista è molto bella, ma il prezzo è davvero esagerato. Inoltre il buffet non è un granché.

Pensamos bar es así el personal de moda horrible muebles desatendido, pero la vista fue de agradecer

At the top of Regents Street is the St Georges Hotel and on the 15th floor is The Heights a bar and restaurant with a great view over London.We met here as it was central and we were all coming from different main line stations - Oxford Circus is well known for everyone and the hotel is only about 10 minutes walk away. It was great for us as, apart from 3 gentlemen, the place was empty! Mmmm, I can hear you say - not a good sign, but we were able to drink coffee for 2 hours and chat and laugh to our hearts' content without anyone bothering us.We were the only diners so had a table by the window and service was, naturally, good. We mostly had the set lunch which included a glass of wine - a choice of 3 starters, mains and 2 desserts. Food was well cooked - I had the bream and creme brûlée and although not huge, I was well fed.The one downside was that the Ladies was being renovated and so we had to use the one disabled loo - long waits for everyone! Not a long term problem though.This is not a restaurant I would recommend if you want some atmosphere but it was great for us and a good time was had by all!

Need a place to have a coffee, meeting and WIFI use, with panoramic views over London and away from the blare of the various chain coffee shops? Then this is ideal...

The description on the menu did not match with the meal we received. Food was ok but was a little disappointed.

Dropped in on a Tuesday evening for dinner and the view. Restaurant was empty and few people in the bar. Decor of whole hotel is tired and all needs changing. Meal was well cooked and presented and service was not overly attentive. Visit let down by guest toilets. Gents smelled appalling and Ladies had carpeted floor which could not be mopped and had bad stains on. All needs upgrading urgently to move to become a 4**** hotel fit for the west end of London.

It's a quiet place so it's good for business meetings. Food is really tasty but service is a bit slow. I have uploaded photos from the restaurant so you can have an idea of the presentation of the meal and the view that you will have whilst dining.

Good range of drinks to go with the veiw.If you are eating then there is also a good menu,no matter what time of day

Billed as a stunning top floor restaurant, the views are very disappointing - none of the famous city of London Skyline as windows face towards Marble Arch (invisible). . In spite of booking for 6 people the staff seemed surprised to see us but quickly pulled themselves and some tables together to make a table for an extended party of eight. The menu was a mish mash of snack food and mains. Nothing very appealing - my minute steak was tough, served on a huge ciabatta roll lined with a slab of processed cheese that hadn't melted but stuck to the bread. The chips were fantastic - a saving grace. I would not bother to visit again as even the view is pedestrian. Staff willing and efficient, but were not very welcoming.

Le lieu pourrait être super (15ème étage d'un immeuble, de grande baie vitrées). Mais malheureusement les mets que j'ai choisis (je n'avais pas vraiment eu le choix, le restaurant ferme tôt à 22h, voire avant). Le burger au poulet, il était franchement pas génial du tout... Mais alors pas génial du tout du tout...

on the 15th floor of saint george s hotel.good food and service,reasonable rates.good English and Continental breakfast.

E' il ristorante dell'Hotel Saint Georges, ha il vantaggio di essere al 15° piano dell'hotel con una vista spettacolare. Il livello è medio, poca scelta di piatti, menu su uno stampato in carta un po' fast food, tuttavia il prezzo corrisponde al servizio.Ho preso un trancio di salmone, che era buono, solo la presentazione un po' discutibile con una riduzione di vino rosso troppo liquida intorno che, oltre a creare un abbinamento discutibile, rendeva il piatto un po' impressionante.Servizio abbastanza lento, seppur cortese.Comodo se si è nell'hotel, può valere la pena per un pranzo o una cena non impegnativi, con una vista molto bella.

Visited this restaurant last Saturday with friends very much looking forward to the experience . An experience it was ..service awful and very confusing having to almost prompt the waiters and waitresses on what to do next . Waited an hour almost for our food which was extremely poor and cold on arrival . Everyone was so hungry we ate what we could . There are so many amazing places to go in this city avoid this one at all costs ...Awful Awful Awful

We are schhol friends of fome 50 years' standing and like to meet here every year as it's a central location, and has wonderful views. The staff are always thoughtful and attentive.Magda, in charge of the proceedings was extremely patient with us as we made our choices from any menu we chose, and we really appreciated the way in which we were catered for. It is so easy to find meals to suits every purse, here. We'll be back!

Very pleasant and friendly staff look after you at The Heights. It is a popular place to meet for non-residents and those who work nearby. The restaurant food is good, without being exceptional. The views are great. The drinks prices are much as you would expect from a hotel in the middle of the West End.

Very reasonably priced bar and food for London, great cocktails. Nice staff once you have their attention. Great view over the city. Loved the fact it was quiet and not too crowded.

As guests of the St.Georges Hotel we dined "in house" at The Heights. What a wasted opportunity this bar/restaurant is. Completely lacking in atmosphere with all the romantic ambiance of an office. We had no problem with getting a window table, there only being two other couples in the room. The waiter made us feel as though we were being a nuisance in asking for food at 9.15pm, although literature stated that dinner was served until 10. The food, however, was enjoyable and the view was good. I was upset, when presented with the bill, to find that a service charge had been added although provision had been left to add a tip.

Bit pricey for what is simple fare but a nice quiet retreat from Oxford Street with great views. Plenty of comfortable seating for larger groups.

Situated just next to the BBC and opposite the Langham hotel I regularly use The Heights for meetings. Location is very convenient (few minutes walk from Oxford Street), is usually fairly quiet, always able to find a table. Muzak can be a bit irritating but the staff will turn it down on request. The view is wonderful.

Great location for nice panoramic views from the 15th floor although there are not a lot of noteworthy sites to view, in fact very few at all.The variety and selection was limited and so much more could be done to create a more intimate atmosphere. Not in the same street as the Langham located opposite, either price wise or ambiance wise.

Offering a great view of London, this quite hotel bar is a great intimate place to have a few drinks with friends prior to an evening out!!!

A wonderful little secret is this bar - not many people know it exists unless they are staying in the hotel. I was undecided about which white wine to go for - the superb staff offered for me to do a mini wine-tasting to help me decide - such a treat to try different wines that way.

All perfect in the Heights... I prefer the continental breakfast but is always a pleasure with good jazz music in the morning.

We enjoy coming here for drinks with friends when we're in central London. In the past we have found the service friendly and inviting but this time it seemed quite rushed and unwelcoming despite being almost empty. We ordered one round of drinks and they even messes the bill up. It may have been our waitress was having an off day but it's put us off a little. Cocktails are great here and it's definitely something to do to impress friends who want the full tourist stuff but also enjoy the quiet and relaxing atmosphere away from the shops.

I booked the small lounge to hold a champagne reception through email and phone to the events manager, and it was all very easy. It required a minimum pre-order of food and drink of 300GDP.All my guests were very impressed - from the sign at the lifts with my name on, to the views, to the polite but easy-going attitude of the staff - and kept thanking me for finding such a wonderful place! The small lounge has max occupancy of 20, and I had invited 25, but because there were no other events that afternoon, we felt able to spill over into the main bar - which was especially useful for our 2 1/2 year old. We ordered 5 bottles prosecco, mineral water, orange juice, and requested sweet canapes. All was in order, and we also ordered some bottles of wine while we were there, and it came to about 350GDP.Without question, I would recommend to others who need to entertain out-of-towners for business or pleasure!

We booked this restaurant because of its proximity to the theatre we were going to and because of the view.The bar area seemed reasonably busy but the restaurant was almost deserted. We were pleased that for a central London restaurant it had a set menu at £21.75 for 3 courses and a drink (this is not mentioned on its website). However, we were very unimpressed with the cooking. We both had braised lamb (and were surprised to be asked how we wanted it): it was OK but the mash it came with was cold.We told the waitress who offered to have the meal redone but we decided to put up with it.Wouldn't go again.

Well we really enjoyed the view while having a nice bottle of wine My dislike was that we had to pay a small fee to get in can't understand why being we where residents

The views were outstanding and the layout was lovely, really lots of space. A good choice of food on the menu, Staff very attentive. Price we thought was a little steep for what we had, we both had the Chicken Supreme dish, which was great. The décor perhaps could do with a little bit of a revamp, but compared to other places we have stayed at it was ok on the whole.

I visit The Heights regularly to use the bar. It's an ideal place to sit down and catch up with friends. There are plenty of couches, plus standard seats or high-tables with stools. Friendly staff provide table service and they have a standard selection of drinks/cocktails to choose from. They also have decent quality food to order. The views are impressive, being on the 15th floor, you overlook either East or West London. It's true the look is a bit dated but as another reviewer mentioned they will be having a renovation in 2015.

Invited by friends to join them for lunch at The Heights. The ambience, food, wine and company combined to make a special lunch that will take a lot to beat. By accident or design we were the ONLY diners that day. The quality of the starter (seared scallops and king prawns) and the main course (pan fried duck) was superb - and while some people might interpret the service as slow, we saw it as extra time to chat and soak up the wonderful view. Staff seemed to melt into the background until it was clear we were ready for the next course or more wine. We couldn't have asked for more.

I have been here a few times and would recommend it for a drink whilst overlooking London. The cocktails seem expensive but the are doubled. Also lots of free crisps. The service is a little slow but that feels OK as it's a generally relaxed atmosphere. Not too busy. It's one of those places to take a relative or friend visiting London for a couple of drinks and sightseeing in one go. I agree with other reviews that the decor is dated but it's worth at least one visit.

We went here with some local Londoners who remember this being a good business restaurant with a great view of the city in the past. Frankly on both counts it was a disappointment. The maître d' in charge looked and acted as though he was working under duress and should have been fired. The food was boring, took forever to arrive and the view very average. The fit out was very tired and need of a refit and over all a wasted experience. Interestingly there were few people there so the word is obviously out. The only good thing was the wonderful company of our friends.

We went as a party of four on a Friday evening at around 7:00. We were told there was no need to book and there wasn't. The décor is jaded but the restaurant is due for a refit in 2015. We had a table by a window looking West over London to a marvellous sunset. Service was good and prompt. There is a reasonably priced set menu at around £25 for three courses, with a good selection of dishes. A la carte is also very reasonable (around £16 for a main course), which is not bad for a restaurant in this location. The food was good. I had lamb which was tasty and tender. The bar area was less than half full when we left, so it's worth trying if you just want a quiet drink with views over London.

I went there with a friend who only had an hour for lunch and we had to leave most of the meal uneaten. We ordered the daily special because we thought that that would be faster but it still took 40 minutes to get to us. There were very few people eating there, so the cook could not have been preparing other meals before us.I have no complaint about the quality of the food.

I had a "full English breakfast" here. The food was fine -- typical full English breakfast. I suppose it is difficult to get this sort of breakfast wrong! Staff were fine -- not great, but better than the norm in England (I suppose because the staff were all from overseas).What really sets this place apart is the great, panoramic views. It is worth a meal here just for the views. I cannot think of any place in central London with such a great view.

Took my friend here for a christmas treat on our christmas shopping date! Planned this surpise and was a real treat. Although the concierge downstairs wasnt very helpful when we asked if the heights restaurant was within the building, the staff in the restaurant were helpful. The food was really nice and they had the champagne was a nice treat! Views are amazing would be good at night or on new year! Was only £11 each on a living social deal and was really worth it! plenty of food for the price!

Booked for an evening meal with family at the Heights. The atmosphere is relaxed and the decor is pleasant and comfortable - and of course the views are great. The menu is limited but we found the food to be very good indeed, across all 3 courses - and this was made better by the service, which was excellent. Prices pretty much as you would expect. We all agreed we will definitely come back here again - a bit of a hidden gem in the centre of town.

We went for a living social special offer for afternoon tea. The views were very good and the restaurant is reasonably furnished. The cost was. £11 with the deal full price it was £22 per person. You expect afternoon tea to have a selection of cakes on a cake stand and a few rounds of sandwiches of a selection of white or brown bread. Not here. We got one white bread finger. Approx 1/3 round of ham and tomatoe. One finger of egg mayo. One finger of smoked salmon and cream cheese. The menu said turkey but they didn't have any. There were no cakes. Just two of the smallest mince pies I have ever seen, not a lot bigger than a penny in diameter. Also three strawberries and cream made to look like Santas. This was all served together on one plate. A pot of tea or coffee was also included and an alcoholic drink as well. We then asked if we could have some more sandwiches. As the three mouthfuls given were not enough. They said the chef isn't here so they can't make any. A chef to make a sandwich? After some discussion, we got three more fingers. :-0. . The staff said they understand about the value and tried to be helpful to us. The place could be great but the management is obviously rubbish. They have a good place with views but aren't going to make any money the way things are run. The ladies toilets have also seen better days. The carpet is shabby and worn anthem doors and fittings are in poor condition. Was a very disappointing experience for the four of us.

My friend managed to get us a voucher for Christmas afternoon tea here. The venue itself was quite easy to get too, not far from Oxford Street. On arrival we took the lift to the top and went in. The service was friendly, though it was not very clear where to go when you get there, we went to the bar, hoping that would be correct and it was. We had a lovey seat by the window and the view was absolutely fantastic.The afternoon tea arrived and was average. It all came on one plate, and although nice I would have been dissapointed if I'd paid full price for it.The venue itself was nice and clean and there were plenty of staff on hand to help with anything.Overall although this was a nice place to go, but I will not be rushing back, the best bit about it is the views.

We had a quick drink in here before supper. I was expecting it to be a bit more swanky, as it looked rather tired and like a Little Chef inside.Good views and worth a visit, if only to escape the hustle and bustle of the West End.

Kulinarische Genüsse sollte man hier nicht erwarten, aber das Essen und der Service ist ordentlich. Wir waren mit einer Gruppen von ca. 30 Personen (angemeldet) dort essen. Der Wein war gut, mein Lachs war sogar lecker. Die Vorspeise (Artischocken) war enttäuschend. Der Kaffee nach dem Essen kan aus einer großen Kanne. Der Ausblick aber entschädigt. Ich habe in London schon schlechter gegessen .-)

we stayed at the hotel so were lucky to have these views at our disposal i did not dislike anything the staff are so nice and friendly

Good tasting breakfast but the selection could be wider... For example, the "full breakfast" did not include toast at all.

Bom pra happy hour e reunir os amigos, inclusive se não estiver hospedado no hotel. Se estiver pela região e quiser descansar um pouco, é altamente recomendável.

My wife and I recently visited The Heights restaurant while we were out in London doing an evening shop. She had another meeting to go to, but we thought it would be a pleasant spot to stop. The views were fantastic.She was in the loo when I grabbed a table and began by ordering a cappuccino. While I waited for my order the server asked me what I had ordered. I thought one cappuccino was simple enough of an order. By the time my wife came to sit at the table I was served my cappuccino and the server (a different one from the first) asked my wife what she wanted. She said she did not want anything and the server jumped in by stating, 'You have to order something if you are sitting here.' I guess this did not include my cappuccino and was done on a per person basis. She explained she was leaving shortly (which was true) and the server looked at his watch before moving off.I could not believe how rude he was! The place was not entirely busy for a weekday night and there were plenty of free tables available.My wife left and I drank my cappuccino as I reviewed work emails on my phone. Within a few minutes a server dropped the receipt for my cappuccino on the table without enquiring whether there was anything else I wanted. I guess it was assumed that if you order a coffee you must not want a dinner. I could not believe how poor of an experience this was making. Surely a good restaurant would welcome service from respectable customers. So instead of ordering any food as I was disenchanted with being prompted to hurry and finish, I checked the bill and read £3.50 for the cappuccino and an optional £0.44 service charge! Really? A service charge for a forgotten order, rude behaviour to my wife and the desire to see me quickly exit once my drink was finished. I was not impressed!I quickly left £3.50 in change and left.I felt this was such a shame as I had heard and read positive reports about this place. Customer service should be paramount in its importance. Customers should feel welcomed, not pressured to leave.Bitterly disappointed! I was sure to tell my friends and work colleagues to avoid The Heights in future.

The view wasn't great before dark, quite industrial looking (no way as good as Vertigo 42 but a lot cheaper!) but once the sun set it was rather nice, with the lights. restaurant decor needed updating and so did the staff's English and service skills. They were nice enough but when we arrived early and asked to sit by the bar for a pre-dinner drink they presumed we just wanted bar food or tapas and changed our booking. It wasn't a problem though as the restaurant was empty. We opted for the two course set menu at £19.95, including a drink and it was good valur for money. I had the scallops followed by Red Snapper, both of which were lovely (fish a little dry though). However, my friends had the other two options for starters and main and they were not so happy, they were nice but nothing special. not much thought or flavour had gone into the veggie options. We were left alone but bordering on be non-attentive, waitress not pouring our wine etc but they did ask that each course was OK.It was nice if you are in the area and probably just for a drink but I wouldn't rush back.

Special although not so known place to have a drink with friends or even a meal. Have never tried full dinner here, but drinks and snacks work well too!

Great views, nice light atmosphere. Food is good and service is friendly (not always fast though).

Menu very limited but view makes it worthwhile! Ideal for after work drinks or after shopping in Oxford Street .

I know this place has bad reviews, but I like it. It's unpretentious, and the staff may be a little laid back, but they're really nice and friendly if you speak to them politely and give them a smile - I've been here several times now and we always get good, courteous service and good food at reasonable prices. I agree that the place could do with a good refurbishing (although if they turned the too-bright lights down it would already help to provide more atmosphere in there and allow you to see outside as well). All in all, I will be returning!

What a shame. An amazing alternative view of London, but tired 90s decor and no service at all.We came here just for a drink, and whilst the cocktails we ordered were very good, the service was less than "hot", and took a long long time. Felt like we were gatecrashing rather than being welcome.No follow up, or engagement, and we left. And to add a service charge for £8 cocktails when the service was just to make them and then walk them 10 feet to our table - taking the preverbial. This place could be a winner, but i'd visit, take in the view, and order the cheapest drink possible. Wasted opportunity.

Tired decor, non existent service and great views.

It has got a lovely view but the staff are so poorly trained. They smile but are clueless, argumentative and frankly pretty hapless. One meal arrived 25 minutes after all the others and as it was a salad one has to wonder why; a curt "sorry about that" was delivered with the same force as the plate which was banged down on the table. They 'forgot' to give us bread/rolls. The waitress smiled nicely as she informed us that she had written down 3 beefs and one beef and therefore it was us who were wrong in saying that we wanted 2 sirloin and 2 fillets... This is the first restaurant I've been to where I have absolutely refused to pay the service charge, food was average but the experience was awful

The Heights had the potential to offer a nice setting for a business dinner, overlooking London. Unfortunately the actuality was one of the worst dining experiences we have ever had.Service... what service? After arriving on time we were made to wait 15 minutes for our table despite the fact that there were only 2 other tables occupied in the entire restaurant area. Drinks orders were only taken for half the party whilst we waited and then when the drinks did arrive, the table was finally ready at the same time. For those of the party who did receive drinks, they were made poorly and were certainly not recognisable as the drinks they were meant to be. In good faith we were seated and ordered our food, hoping this was a small glitch in what was generally good service. Oh how wrong we were.No bread was offered to our table, despite other tables being offered. Our orders were taken and despite the menu stating food was freshly prepared, we were not prepared for the long wait that ensued. Some of this wait was filled by waiting to see if our request for the wine list would be fulfilled. After 15 minutes we were bored with waiting and fetched the menu from the bar ourselves. 5 minutes later, the waitress finally brought the wine list.The starters were poor. Some dishes were so poorly thought out and executed they were inedible. We especially had high hopes for the Tea Smoked Duck Salad. What was brought out was iceberg lettuce smothered in salad creme with tiny morsels of shredded duck embedded within the folds of creme. The asparagus was cold and nearly raw and was going wrinkly with how long it had been since it was actually cooked.After another long wait and chasing the staff for some sort of service, the evening had turned into a farce. With only 3 other tables of diners (small groups of 2-4 people), we were amazed and how long everything took and how hard it was to find a member of staff to place a drinks order with.When the main courses were brought, one of the dishes was incorrect. Instead of rectifying the situation, the waitress started arguing with us saying that was what she had written down so we were wrong! The main courses were sub standard, even to poor a greasy spoon when comparing the steak and chips option. The fillet steak was so tough, even when cooked medium, that we suspect it was beef roasting joint cut to fillet size.The prices on the menu could have been cut by two-thirds and we still would have struggled to justify paying full price for what was served.During dinner, a wine glass was knocked over accidentally and smashed on the table. No staff came to offer assistance and the broken glass remained on the table after plates from the main course were cleared and the dessert menus brought. No fresh napkins were brought as we had used ours to clear up spillage from the broken glass. The pile of napkins and broken glass remained on the table even as we left. w|e asked if there was a manager we could speak to. We were told yes but, you guessed it, he never materialised.Half our party decided it was too much of a risk to order any more food. The other half, still hungry after not being able to consume the main course, decided to order. Another drinks menu was requested at this time and after 10 minutes waiting, we once again had to fetch our own menus from the bar area.Two of our party had to search the restaurant and bar in order to find someone who could take our drinks order as if we waited any longer for table service, we may have grown old.The final insult to the evening was the service charge being added to the bill. What cheek.We could only justify the absolutely appalling lack of service and poor food by guessing all the staff had been made redundant and this was the last night of service... unfortunately for all unsuspecting diners out there, it was not. The aging of the decor and shabbiness around the edges can be forgiven if the food and service is up to scratch. Unfortunately it just accentuated how poor this restaurant really is. St George's Hotel, get your act together and invest in decently trained staff, decent chefs and then you can charge the premium for the the views from the restaurant.