The Harrods Brasserie in Kensington and Chelsea

Really disappointed. The food was good. Definitely not worth £75- the pot washer was casually walking across the dinning hall, wearing their uniform looking rather out of place, wiping their hands upon themselves.. I’ve been for afternoon tea a a number of chain restaurants to a ‘lower standard’ and have never witnessed this before.. The clean crockery was being carried in plastic trays from the kitchen to the severing room, across the dinning room, I thought they’d be a different procedure considering it’s a minimum of £75 pp. Once customers left their tables the staff would hoover around their tables!! Hoover and it was a sound you couldn’t ignore. The decor was MDF painted with panelling on it to create an aesthetic, however the wires which lined around the top of the room were unmissable. Quite disappointing for such a wonderful store ?!

The usual tea room is closed for refurbishment and will not reopen until much later in the year. We were therefore in a 'makeshift' tea room on level 4 of Harrods. That being said it it was still a very beautiful and ornate space. The pianist was not expected and was a lovely touch. The food and drinks were delicious. This is an expensive afternoon tea but well worth it as a special treat.

Very disappointing, overpriced and pretentious. The food and drinks were mediocre. Service was terrible. My waitress Julie actually walked past me several times, even after I’d made eye contact with her. She pretended not to see or hear me. The only saving grace was the piano player and the young man serving drinks/tea; they both did an excellent job. Overall this was NOT worth the money at all. I recommend going elsewhere!!

We expected a first class afternoon tea with champagne. The sandwiches were not very fresh and fillings not good. The scones were hard and the cream not clotted but runny. The cakes were over sweet. The pianist was excellent! We’ve had much better afternoon teas at less than half price!

My first thoughts are to say that if anyone wants the afternoon tea experience then go to The Ritz, Claridges, Browns or The Savoy NOT Harrods. This whole experience was overpriced for afternoon tea, how can that be justified. The restaurant is not private or quiet, our seats were backing the lifts and customers come out of the lifts and walked through the restaurant, it felt like you were in a corridor, such bad design. Service was very poor, we waited and waited, when they came they were very nice but the disappearing all the time was annoying. We had tap water but our glasses were filled and the jug taken away. If you wanted more water you had to wait. Food was ok but not wonderful, nothing to get excited about. The scones were cold and basic, I have had better in local cafes. Pour your own tea as no service, never came with refills for tea like other places. Harrods would be an experience but it wasn't anything special at all yet they are charging prices that one would expect an exceptional experience. Toilets are miles away and you have to queue, make sure you go before as you will have a long wait if you go during tea. It was unacceptable.

This was a pleasant afternoon tea experience in a nice setting in Harrods. I loved the caviar amuse bouche and the fine bone-china and linens used to make the experience feel special. On the downside, the sandwiches were a bit fussy and I would have...

A lovely small cafe in the heart of Harrods. On the lower ground floor through the jewellery department, this place is perfect for brunch or afternoon tea. A fixed menu (with choices) gives you an option with endless tea, coffee and/or juice. Options for champagne...

My adult daughter and I have enjoyed the Tea experience all over the world. For the first time we “dragged” my husband to accompany us for a Harrod’s Tea experience. He thought it was over priced but fun. My daughter and I thought it was...

I took my mom to the Harrod's Tea Room for her 80th birthday and it was delightful. Though the decor is more 1980s than 1880s, it doesn't matter. Enjoy the tinkling piano, the trays of treats, and, of course... the tea. I had the vegan...

Came from south London so looked up dress code before wasted our time , I have trouble walking so couldnt wear a comfortable shoe as stares no sports wear shoes , get there everyone’s wearing trainers feet were absolutely killing me was not happy at...

Took my daughter to High Tea for her 18th birthday. Mario was our server. We made a reservation in advance and had an amazing table and time. Mario was attentive and even took beautiful photos. Highly recommend for an English tea experience. I love the...

Fabulous cafe and excellent service. Great place for a special birthday. Took my husband here for brunch on his birthday. Food was excellent.

Had a wonderful time scoffed all the savouries and sandwiches then scrounged some more. The staff were excellent throughout nothing was too much trouble . We were so full they even boxed up our cakes and scones in classy boxes and we left extremely happy...

The service was excellent , the tasting menu was very good, the tea expert was also very good. Its an experience

The sandwiches & pastries were delicious. The atmosphere was very nice and the service excellent. No complaints here.

Afternoon Tea gift from my daughter. Excellent service, lovely room with lovely piano music. Food was delicious but too much to eat. Scones were lovely. Plenty of re-fills of tea. It is very expensive but a lovely treat..this was our second visit for the afternoon...

Don't bother. Very bland food. Very slow service. Not worth the price. Not impressed at all. I have had better high tea in London in other places.

Went here with my mum for her birthday as a special treat and it was fabulous. We had our breakfast the food was lovely we had the croissant filled with raspberry's and Avocado with poached eggs on toast with a side of bacon and it...

Birthday afternoon tea. We booked a table, we were there waiting 10 minutes early but were seated almost 20 minutes later than our booking. Lots of people were seated earlier but we were told that they ‘had checked in earlier’. I’ve never heard of checking...

Came to celebrate our wedding anniversary and must say what a delightful experience it was from start to finish. The savoury and cake/scones selections were perfectly prepared. The ambience in the tea room was so relaxed. The staff were attentive and professional. Special thanks to...

Came here again as in London again. Its a treat to come here and be pampered by the staff. We came to the cafe to celebrate our big birthdays belatedly and got a wee card each and a happy birthday from the staff. Nice of...

Only UK70 pounds sterling set Tea menu offered🥪🍰 Couldn’t eat all That Sugar‼️ Been there; Done that. Regrettably none of the iconic feeling that it gave in 1985. Don’t need to experience again now. Next stop: Silver heaven at ‘The London Silver Vaults, Chancery Lane’

For my first trip to London, I knew I wanted to have afternoon tea! I researched many places and was set on two other options. When I told friends and family I was going to London, I was asked multiple times if I was going...

Poor service. No ambiance, felt like we were sitting in a reception room after the wedding had finished. Afternoon tea was sparse, and it was unclear whether you could ask for more without further charge. Please note a service charge of £26 was also added...

Fantastic ambience, I guess that’s really what you pay for. Whole place was decorated like a Tiffany shop and the cutlery was very Tiffany-like as well. The food (crossiant and pancakes) were pretty good but it’s not very special or mind blowing. Fruit salad could...

The most expensive hyped up afternoon tea in London! Awful service and mediocre food trays just thrown at you. The waiter was clearing in before we had finished our amuse. The tea was bland and poured like truck stop cafe. The pianist must’ve been on...

This was our 3rd trip for Afternoon tea at Harrods and we won’t ever return. Today was so disappointing & left a really sour taste. Sandwiches weren’t fresh, selection was terrible & scones were tasteless. Service was a let down & not professional enough -...

As mature ladies who enjoy Afternoon Tea, my sister and I were excited to visit The Harrods Tea Room, but we left feeling a little disappointed and will not be returning. The Tea Room was not easy to find on the 4th floor and the...

The food had been sitting out for quite awhile. The sandwiches were stale and warm. The cakes were spongy and damp. I really wish I would’ve skipped this part of my trip. If they are short on help perhaps serve less people and guarantee some...

Came here for my birthday for brunch, the service was okay, nothing special. The was croissant was average and the main was okay however the fruit salad was awful. I wouldn’t recommend it, I would save your money and go somewhere better. On top of...

Delicious and proper afternoon tea! I had an enjoyable afternoon tea at Harrod's. Make a reservation in advance! The service was amazing and my tea and water were always topped off. I was not charged for the tap water. The variety of sandwiches was delicious...not...

Birthday present for my partner and so worth it. Loved the service, food and ambiance. Couldn’t fault it. The smoked salmon bagel was delicious.

We had high expectations of the afternoon tea after seeing all the gorgeous looking cakes in the food hall beforehand. We went on a day of the train strikes so had rearranged our time to later but when we arrived earlier than expected they were...

Me and my husband had a Virgin Experience gift for a Harrods Cream Tea, we went to London for the weekend to celebrate our 42nd wedding anniversary and used our voucher for the above, we were very pleasantly impressed, Cream Tea was fabulous, and they...

We had the champagne afternoon tea in the Harrods tea room, the selection was so poor and the wait for a second pot of tea was so long we ended up asking several members of staff for a pot, i can honestly say its the...

Very disappointed, tiny little place and if you blinked you'd miss it from the road. Being Tiffany's I would've expected a far better standard! The food selection was poor but my fault for not looking at the menu before hand.

Firstly be warned if you are sitting on the first row of tables there is a thoroughfare that people can walk through the tea room to access elevators at the four end. We had people constantly walking past us until we asked to be moved....

My husband an I were given a cream tea experience in harrods as a Christmas gift . We were very disappointed 1st the scones were rather claggy they stuck to ur mouth , 2nd ly I think one table spoon of cream between 4 scones...

There is certainly better venues - Weak tea undercooked doughy scones. Attention by the staff non existent. I expected better almost felt we were located in a corridor with the amount of people wandering through

Nice experience with the service and food. it is nice to sit down and have some tea after a long day shopping.

Visited for afternoon tea on a quiet Monday lunchtime. Extremely friendly smiling hostess welcomed us in and gave us a choice of seats. The service was professional and attentive but discreet. Our waiter explained each part of the afternoon tea from the amuse bouche to...

Not sure we’re to start…. This is truly luxurious surroundings with staff that go above and beyond. Celebrating a special birthday with my sisters and partners. The food however was on the next level, absolutely delicious and plenty of it. Everything about the restaurant screams...

We had a gift experience from someone very special. What a great memory… we thought ! From the moment we arrived we felt that we were somewhat of an inconvenience. The member of staff checking people in looked completely flustered and was not welcoming in...

My husband and I had cream tea during a short trip to London. Used a Virgin Experiences voucher which was easy to book with Had seen some variable reviews so not sure what to expect however the whole experience was fabulous ! Plain & fruit...

A lovely experience that we were given as a gift. We enjoyed our beautifully presented tea very much. We skipped lunch before and were very glad we did. The sandwiches and patisserie were gorgeous and all very flavourful. Scones were warmed and served with traditional...

Had a wonderful lunch here. Staff were friendly and welcoming. Atmosphere was relaxed. Service was perfect, I never had to look around for anyone and they’re timing was perfect. Food - delicious

My 2nd visit, this time for my wife instead of being the birthday boy. Last time, a few years ago it was downstairs on the ground floor. It was fantastic then. However, no pun intended they are literally on another level. Ambiance - 5 stars,...

We Went here for breakfast the food was amazing as was the service felt very spiolt for my 60th birthday will definitely be going back thankyou

Yes it is expensive, but it is Harrods. The live piano music is a nice touch. A great selection of teas to choose from. The service is great.

We eventually located the tea rooms after a long tour following not great signage. Once there we were warmly greeted and shown to our table where we were introduced to our waitress who explained the menu very clearly. We were not overly impressed with the...

Really easy to find and, even though we were a little early, the security guard welcomed us in and the staff seated us earlier than our table time. We were offered tea or coffee, and orange or apple juice, and both were unlimited. I opted...

A lovely afternoon with my daughter for my birthday treat. Super select served to us by the fabulous Gabriel.

Fantastic Afternoon tea , the kitchen output is a full tick . The serving team a little training on experience and tea recommendations but apart from that lovely decor and good treats I would recommend

I wanted to try the high tea experience. The ambience was excellent and the service was good. I was given a lovely table with no reservations - great. The presentation and and formality were excellent. The disappointing part was the multi level plater. I found...

The food was spectacular and very filling!. Excellent service!! Definitely recommend!! Thank you for special surprise cute cake with it saying on the plate Happy Anniversary!!

5 star service from our waiter Gabriel, from start to finish the service was amazing, the food was delicious

Enjoyed their afternoon tea; lots of tasty food and desserts over the 3 course menu. The generous table spacing made for peaceful private conversation, and the piano player provided wonderful background music. Attentive staff. Highly recommended; everyone should take proper afternoon tea at least once.

AFTERNOON TEA for 4 ladies from STAVANGER, Norway. Harrods is a fantastic building, with interior that can take your breath away. The lift to the tea room is like going into a Louis Vuitton travel luggage. BUT, we also went there for the afternoon tea....

Thanks to Gabriel for good service. Afternoon tea for 3. an excellent Experience. A Classic menu with all you need. All good.

Went today for cream tea, fabulous experience, staff wonderful couldn’t do enough. Can’t thank them enough.

This was booked with much anticipation via a virgin experience voucher. The dress code is fairly informal, only item prohibited was ripped jeans. The main room we sat in felt airy, good distances from other tables, high ceilings and lit appropriately. The ambiance was perfect...

Amazing experience in a lovely setting. Warm and friendly greeting . Lovely seats gorgeous crockery. Delicious and fresh sandwiches not dry or cold. Amazing scones. You could have as many sarnies as you wanted. Lovely staff who couldn’t do enough. Not tried the cakes yet...

Please do not spend your money here. Take your money go somewhere else. It’s not with it. The staff is extremely rude. I had a manager serve me, and she was extremely rude. The food was just ok, no better than the free breakfast at...

my wife had a birthday present of a voucher for cream tea for two, so we went with our two sons aged 18 and 20. My wife had a hard time making the booking, she was told that no tables were available and she had...

Small cafe Wall colour remind u of Tiffany And ordinary simple Tiffany coffee cups Ordinary standard of sandwiches n finger foods Think is overrated and overpriced

Bravo! My second afternoon tea so far and yet another outstanding meal. Truly no one does afternoon tea like the British. Absolutely delicious coronation chicken sandwiches and the egg mayo truffle sandwiches were absolutely divine. The savoury was well balanced with the sweet dishes, which...

Beautiful afternoon tea for a birthday surprise, pure luxury, staff are super attentive and even came over with some extra birthday treats, lovely surroundings and great food thank you

Too expensive for a bad experience, what was served was very simple. Afternoon tea ,minimum £73 per person, and even then poor in quality and variety. We definitely didn't like.

The setting and decor of this venue is stunning. The cutlery, crockery and ambience delightful. However the service, I feel, falls short. Myself and a friend visited for breakfast. I mean, it just had to be breakfast at Tiffany’s didn’t it! Our fruit and croissants...

It was so quiet, live classical piano music, lovely atmosphere and beautiful design. Staffs were so friendly and super welcoming, serving was so fast .

We had afternoon tea at the Tea Rooms in Harrods in London. The place is lovely and pleasant, peaceful, with excellent tea, food, and service. It's a very enjoyable experience and, as is usual with afternoon tea, there is plenty of food.

An average afternoon tea in a beautiful although slightly outdated room. Shop customers just strolling through the tea room whilst we eat, we looked up the dress code and adhered however anything goes so I’d say remove the dress code on your website. We shouldn’t...

Afternoon tea . Really surprised by bad service. Not once did the server come to us. Really really shocked would not recommend have been to many afternoon teas . Fortnum and mason is so above this.

Outstanding! Delicious food and very nice staff!! We wanted a light meal before our spa, and this was just that!!

Loved our Afternoon Tea experience at Harrods Tea Rooms. Friendly service, delicious tea and scones. Lovely setting and you really do get to immerse yourself in the experience and relax and enjoy. I am not a very adventurous eater, so the tea sandwiches were a...

After a fabulous afternoon tea in Fortnum & Mason a few months back, we were really looking forward to visiting the Blue Box cafe. Unfortunately the experience was underwhelming to say the least. A small cramped room which was scuffed and scruffy round the edges;...

Wonderful place we had a great time the staff are so friendly and happy to help you. We had a cream tea while we were there. There was a large selection of different teas that you could choose from which was very nice.

Me and my boyfriend went for lunch, our waitress was lovely and was always making sure our drinks were topped up. The price was quite reasonable as the food was amazing and very filling and we couldn’t even finish our mains, we are both quite...

I love high tea and was very disappointed in Harrod's Tea Room - the whole experience felt very much touristy. I've had high tea at many places in the UK - Kensington, Chatsworth, the Ivy, the National Portrait Gallery-this was, unfortunately, the worst. Yes, it...

Visited here today with my friend and wish we had gone elsewhere. The decor is lovely but for what you get to eat it doesn’t offer value for money. No bagels available today and pancakes were not pancakes - more like sponge cakes.

My daughter brought me here for breakfast for my birthday. The actual cafe is lovely - decoratively however they’ve crammed too many tables in and we were practically shoulder to shoulder with the next table and you could hear all the conversations on tables either...

Starring with the receptionist, I can’t describe the rudeness and unprofessionalism that can be met in a leisure place. First thing when we approach the lady, and even before welcoming us was to show us the menu and pointed to the price.. It’s understandable action...

What an overall inferior experience we had at the afternoon tea rooms in Harrods. It didn’t start great as at the afternoon tea reception the hostess came across a rather rude, arrogant with no manners to greet guests and was miserable throughout. We got there...

Well for the money I spent I could had a day at spa !! Tea weak Service very slow Cocktail very weak in alcohol Table was small Not much choices in sandwich Cakes not all that had better Only thing was the scones !!! With...

Took my aunt, 2 cousins and my partner for a small birthday celebration. We all have dietary restrictions and the staff were accommodating to that. Elegant atmosphere. Delicious food.

Absolutely 5 star rating for everything about afternoon tea at The Harrods Tea Rooms. Tables dressed beautifully with crisp white tablecloths, service impeccable, afternoon tea delicious. Was pleasantly impressed at just how wonderful the whole experience at the tea rooms was. Very relaxing time spent...

What a lovely morning treat. We were surprised at how small it was. Which was good! As it made the experience an enjoyable one. My breakfast was lovely. I don’t eat eggs so had bacon instead with the avocado toast. I also had a lovely...

Lovely setting very relaxing. Staff were lovely and the Afternoon tea was beautiful. Changed some of the sandwiches which was no trouble. All in all a lovely experience.

A much smaller place than we’d imagined but that wasn’t detrimental, it makes it cosier. Very smart and immaculately clean. The staff we encountered were super nice and every bit as professional as you would expect considering your surroundings. Our breakfast was beautiful, every aspect...

Breakfast at Tiffany’s - love the Tiffany blue interior, which made this once more a fantastic Tiffany experience. Breakfast is served as a set menu, which includes fruit salad, choice of croissant and choice of a dish; unlimited drinks (coffee, tea, juice) are included in...

We came to the tea room About one hour before they stopped serving. We waited at the host stand for over ten minutes before sometime came to seat us, and then they tried to put us at a undesirable table. We asked for a booth...

Rude, dismissive and frankly appalling staff. Not worth the price tag to be treated with such disregard even with a booking. Ruined my sisters birthday.

I loved everything about afternoon tea at Harrods. Just the right mix of decadence and a laid back atmosphere which felt very comfortable as it is part of a department store after all. Potentially the best service I have experienced at any restaurant, with great...

Lovely experience! Our server called Mario was very attentive and patient as I took me 3 yo with me!

Stopped in London on our way to Iceland from San Francisco. I know what to expect when dining. Reservation and tea for my wife, she’s into it. Our waiter was very professional and friendly in the beginning. Ordered a bottle of champagne. All was good...

My boyfriend and I enjoyed an amazing champagne afternoon tea today. Service was attentive without being over-bearing so we didn’t feel rushed. Food was delicious - the vegan option was so good that you wouldn’t have even known it was vegan. We were offered more...

I am writing this as I still sit at the table. This was an absolute and utter letdown. This is the second time I’ve been to afternoon tea and the standards and quality has fallen so far. Such a shame.

We went for afternoon tea for our first wedding anniversary celebration. They had a special lunar new year menu on instead of their usual menu. We were seated quickly at our table. The waitress came over a few minutes later and presented us with a...

We visited the Blue Box Cafe in Harrods for breakfast, the cafe is as you'd expect full of white & Tiffany blue. The breakfast was in my opinion great value you got a fruit bowl, filled croissant (the chocolate one is superb) and a main...

Harrods Tea Rooms- Afternoon tea I had read mixed reviews of the gluten free afternoon tea at Harrods, but having been bought a voucher for Xmas I had no choice but to book. I notified them in advance we both needed gf. They were fine....