The Hampton Brewers Fayre in Peterborough

What a great team. Everyone goes the extra mile! Great service! Stayed in the Premier Inn. Ate here three nights running and was so impressed with the friendly and professional manner by all the staff. Highly recommend 👍🏻

It is a great place to go. Everyone is so helpful and friendly. The food is delicious. Wonderful. I have relatives from out of Peterborough who also enjoy meeting up with me there for a meal.

We went to the play area and had dinner there for my nephews birthday and Michelle was absolutely fantastic. She was so friendly and helpful. She really made our experience all the more better

Booked a large party for breakfast for a family members 60th, staff member on the phone was incredibly helpful and accommodating 😊

Me and my mum went on Christmas Day the table was booked for 12.00oclock we were greated by the manager and was given a pouch of Cabruarys Chocolate Twirls and then taken to our table waitress service was spot on and the Christmas Dinner was amazing it was a carvery the food was cooked too perfection the parsnips were a bit hard but it all was good and the dessert was good too definitely go again this Christmas 😊👍😊

First Time we have had Xmas day meal there , and it was very enjoyable. Staff where brilliant, food turkey etc was lovely couldnt fault it apart than they ran out of Tia Maria!!! Visit made a nice change to Xmas day for us

We visited the restaurant on Saturday night as we stayed at the premier inn. We booked a table for 8 to meet family.On arrival we were told the menu was limited 4 people ordered starters of calamarie, which was totally inedible it had been deep fried to a dark brown crisp. 2 festive nacho's, which were diabolical. Mushrooms in breadcrumbs that had been deep fried until they were like bullets. We let the waitress know, she offered us alternative starters from the limited menu, which we declined. No refund was offered. As it was a family get together we all agreed NOT to let the food upset the evening. It was diabolical a horrendous meal. We have eaten before at the restaurant with no complaint. They must have new staff , that certaily have not been trained to the required standard. So VERY dissapointed.

Good soft play for the kids and fish and chips was good too. I was a bit disappointed with one of the staff and the manager. Basically I ordered 2 kids meals off the menu provided. I ordered a starter and main each and paid for 3 courses assuming I could come and order the desert once the kids had finished and decided what they wanted. However the staff tried to double charge me. Apparently I had to order the desert at the time of placing the initial order, which isn't stated any where on the menu provided or was explained at the time of order. They let me off "just this once" in the end! Other than that hiccup we had a nice family gathering, the staff extended our table to accommodate extra guests and the kids loved the soft play. It was a bit cold at first but spoke to the staff and they turned the heating on, which was nice.

First time we have had Christmas dinner out. The service was brilliant, everyone was friendly and helpful. The food was delicious and cooked to perfection. Enjoyed the whole experience and would definitely recommend and go back! Thank you to the whole team! Susan

Food good self service restaurant

We booked a table for Xmas Eve Dinner, as we do every year. We were so looking forward to having Turkey with all the trimmings and some Xmas pudding. As we walked in there was a sign on the door saying there was no festive menu. They couldn't find our booking either. We were really disappointed, but knew we would struggle to find somewhere else to eat at such short notice, so decided to stay. It was virtually empty. But honestly the worst part was the food. It was shocking. Greasy rubbery Calamari, the thinnest driest overcooked steak, grey chips and oily onion rings that hadn't even been separated and sticky toffee pudding, disguised as a shop bought syrup pudding. Honestly, we normally really enjoy the food here, but it was atrocious. I don't know what went wrong today, but it totally ruined our Xmas day out and still no explanation as to why no festive menu. We won't be returning in a hurry

Unfortunately we had a fairly poor experience. Food choices made weeks ago not available and no notice given and just poor quality food which is not even cooked fresh on site as we are told by the customer care emails, blaming supplier issues for rubbish food. No offer of compensation

Great place. Lovely food. The server Brett made us feel at home with amazing service and a friendly outgoing personality.

Worst experience at a Brewers fayre to date. Very very limited menu, 5 items, only 1 gluten free option, food was poor quality. took 1 hour for 3 desserts to arrive, had to prompt the staff 3 times for our desserts, no apology and rude staff response, specifically from a woman I assumed to be the manager. Her response was ‘i’m not a miracle worker’ ‘it’s not my fault, it’s the kitchens’. My group of 5 have all worked in pubs and service industry previously and know that is not the correct way to deal with complaints. The desserts are pre sliced and just need to be put on a plate with a scoop of icecream, really not difficult, usually the pot wash or a server that makes them. Myself and my team were meant to be eating here all week, we have cancelled our meals and will not be eating here again. Meal deals will no longer be bought for our premier inn stays. Shocking service and food.

We arrived at 10.30 for our booking but the food was cleared away too soon. I didn't feel I had time for mine. The staff were friendly and helpful and they were getting ready for Sunday lunch. I suppose we should have booked earlier to have more choices.

Lovely meal with some ladies from our Slimming World group

Came in for breakfast. Food was delicious and good value for money with kids eating for free. Highly recommend.

Great food, friendly staff, and a cozy atmosphere. Definitely worth a visit!

Was ok. Nothing to write home about. Bit overpriced for below average pub food.service good.

Sam and emma was very attentive to myself and other customers thank you see you soon

Jessica, who welcomed us at the entrance with a bright smile, went on to be our shining star, she is now our 7 year old granddaughters idol. The service from the kitchen was very slow, however Jessica kept popping back to our table offering to give CPR to our Amber because she stated she was dying from hunger lol. We found her to be very pleasant, cheerful, helpful and a huge credit to your establishment, she deserves recognition and deserves to be staff member of the month with a pay rise. Thanks Jessica we will be back

Emma was very attentive to myself and other customers. Overhearing a conversation with her and customers next to made me chuckle. Staying here with colleagues for work for 5 days and the breakfast and lunch have good options.

Poor service waited 50+ minutes in a virtually empty pub. Food quality poor as well...never again

Absolutely disgusting food, undercooked called manager over. Terrible service. Wrong food. Understaffed. Raw onion rings. Feel sick still waiting for manager to sort it but holding my breath NO COMPENSATION AT ALL STAY AWAY

Quick, attentive and to the point service by Brett at the bar. Few menus on tables but quickly resolved by helpful floor staff. Good food for the price, however wouldn’t recommend the burger lol 😜 well done brewers fayre!

Been in a few times recently without too much fuss. However, this evening we were seated and after selecting our food we headed to the bar. A young man was serving while 3 other staff were chatting at the other end of the bar. The gent finished serving the customer in front of us. He then said "give me a minute". He then walked away and emptied the glass washer...walked pass us again had a chat with the girls at the end of the bar...walked past us again...took some forks out to a tub on the other side of the pub area then walked past us again to return to the girls to chat again. At this point we collected our belongings and left. Absolutely diabolical customer service... left waiting at the bar for over 5 mins with nobody else waiting!!! Avoid!!!

Michelle in the play area was absolutely amazing ,she helped us with our order and made sure everyone was happy with their food. She approached us with a smile and kindness.

Stayed at the premier inn next door and had breakfast here every morning, food was lovely and good value. Staff really friendly and helpful.

Staff not very friendly and total confusion over food being given to wrong table despite having numbers.

Food was very good only issue had was onion rings well over cooked and not very nice could only eat a couple

Very nice food and great prices. Staff are absolutely very helpful and accommodating.

Amazing service. Food was spot on. Staff were so lovely and polite. Will definitely visit again. The chicken and pulled ham pie was 😍 Emma was lovely 🌹

Its was delicious. We went there just after lunch time passed and the service was quick at the time.

Great service, great value for money (we had the breakfast) and a pleasant place to sit and eat

Had the saver fish and chips was awful thought it would be just a smaller piece of cod or haddock,but it was pollock tasted awful and was under cooked the only saver bit was using cheap fish wont go back there anytime soon.

It's a nice place to bring your kids, meet friends and have a tasty bite. The play area is pleasant. It can be quite noisy but that's understandable. We love the Sunday carvery, it's comforting and nice

Had a pizza but t wasn't very nice, straight out of the freezer so disappointing, staff helpful and supportive

Decent enough food, standard for a chain pub. Good facilities for the kids with a small soft play area that has tables with table service if you want to have a family meal while the kids are entertained - it's the main reason we come here. Service can be a bit slow at times.

Well priced, good pint! Excellent food

Came for a drink and munch and the staff are great kerry and Kevin behind bar happy and no issues to help but all round staff willing to go out there way to help

We went for a cheeky pint after work, ended up ordering some food, which was superb, we arrived at shift change so there was an initial wait to be served but after that it was exemplary!

Disinterested Staff, very poor service. Absolutely no attempt to actually do their job properly. Stacked chairs around us whilst chatting and studiously ignoring us. We did not get everything we ordered and paid for.

Let me say a MASSIVE thank you to all the team BUT my dinners have been cooked by LUCY & ZOE amazing food everyday after work … Also KURSTY on a return visit has been amazing , looking after all needs checking food is ok and just a pleasure and asset to company… Thank you

Food was good, came to us quickly, service was also good. Just had a main course lite lunch at £11.50 for two meals. Great value.

Have been coming to soft play/messy play on Thursday mornings regularly for a while now. Michelle is fantastic, always approachable and creating an enjoyable environment for the small ones. Will forever keep returning just to see her 😊❤️

Came in today and had some food which was lovely and we sat in the play area and was served by a really nice lady called Courtney who was polite and looked after me and my child when we needed help with the food menu Good service from Courtney thank you 🤩

Amazing breakfast once again! Great staff, great food, great value! Chelsea and her team were as welcoming and helpful as always yesterday. We also visited Saturday 17th Aug when the restaurant was full but Chelsea and team were replenishing everything in minutes and our 3 children had a great experience with so much choice of delicious food. Thank you for making us welcome and for the great breakfast experiences! Particularly great value as children eat free!!! 😊

Food was okay price for play area is ridiculous as this used to do free the play area is tiny but the lady who served us was lovely only her name was michelle she has grey hair and warm smile and amazing with the kids went back the week after and the service was not good no conversation or checking that eveything was okay

Food lovely, thank you Chef, staff lovely polite Thank you brilliant service Will, very polite, helpful, nothing was too much trouble, helped with the Birthday surprise. and Charlotte in the play, enjoyed it all. Thank you.

Brilliant service and food manager Kevin went above and beyond to extra satisfy the birthday boy

Claimed my free birthday main with a friend. We then had desserts as both our birthdays were close to each other. Service was slow but gave us a chance to catch up. Food enjoyable

Love the experience, and it is also children friendly.

The main problem I had is that they ran out of meat for the carvery at 3:30pm when we arrived for the carvery - now carvery times are 12pm - 6pm -this shouldn't really be happening just over halfway through the carvery service. They need to consider people who would be arriving later I think.

Visited here on 18th August 2024 We arrived at 9:20pm for food When we ordered at the bar the staff was clueless said they are serving good so we ordered The manager, who was really rude and not polite told us we can't sit in the restaurant area without even asking us if we ordered food or not ( no communication wat so ever) We asked for one of the meals to not contain no onions or salad on the burger and it came with all salad and onions No allergy requirements where asked The manager was wearing her sunglasses on her head and swearing on the phone whilst on bar facing customers ( so unprofessional) When food arrived, there was hardly any katsu curry sauce on the meal for the price that your paying aswell Tables messy and unclean Staff are rude, no one was there to sit us down or greet us We are in premier in and this is rude customer service

Came in for breakfast last Monday and was seen to straight away by Sam. He was friendly and professional and made us feel very welcome. Also have to give credit to the chef Ryan who cooked everything to perfection! We will be back - thank you

Nice pub next door to Premier Inn. Good dinner menu and average breakfast.

Booked a table for ten for my daughters 4th birthday. Ordered oour food 17:50 to then get notified at 19:10 that they had for got about us. Ruined my daughters birthday shall never go back there.

Its a lovely spot for a family Saturday buffet. Its has an array of delicious English breakfast and is worth its price of admission.

very warm and welcoming as allways having a breakfast choice right next door to premier in is amazing great selection of produce 👍😊

I was staying in the Hotel next door. Breakfast was very tasty, I don't normally eat cooked breakfasts and was enjoyable. I had two evening meals which I also enjoyed. The Tai curry on my first night and on my last night I decided on the Gammon with egg and pineapple. Friendly and helpful staff.

Vert nice breakfast, great choice, quality very good. Staff very friendly and readily available.

It's very good 👍 👌 😌 ☺️ 👏 😊 Also you can mix Fanta with lemonade

Ideal for a quick stop for a cooked breakfast. Food was very good service the day I went was a bit disjointed but not terrible.

Called in yesterday 9-7-2024 immediately met and showed to our table by a very polite and friendly Mitchell who couldn’t have been more helpful when ordering our food the food was very good hot and fresh dessert was delicious but the whole experience was great thanks to Mitchell will definitely be coming back

Wanted carvery but at 3.30 when ordering not available! As run out!! But advertised till 6pm! So had to choose alternative. Not only one to say same.

My husband , myself & my grandson came in last night all the staff really helpful , but michelle from the play area went back & beyond for my grandson & made our experience so lovely Thank you michelle & the Team we will be back

Really great service and bar food. The breakfast is great too with plenty of choice for all

I had to wait ages for the drinks to arrive at the table and it wasn't busy as this was midweek. Food, well the fish pie was tasty but so much sauce! My burger with cheese on the top, without the bun looked like the cat had got there first. Certainly no cheese in the cheese and the burger is chewy. We didn't enjoy it but the cheesecake and ice cream was better. One of my gripes about the menu is there aren't any prices for the beers actually on the menu. You have to go to the bar and look hard to find the pricelist. The manager shrugged her shoulders and said it didn't have prices as they were changing while the menu was being compiled. How about putting another flyer out or even adding a sticker on the menu, and making sure it can be wiped, oh, and reminding the staff to wipe the menus as I hate having a menu that has sticky fingermarks from previous guests. Remember COVID? As we were staying at the Premier Inn, there wasn't any other place to walk to other than McD's so the second night we had the fish and chips. That was much better. The breakfast was nice too.

Usual stuff. Nothing exceptional here.

After an amazing visit previously, I brought the rest of my family. The food was excellent and the services was amazing.

went for a family meal before I give birth in less then 6 weeks and the food was under cooked and uneatable the manger was like it's all set at one temperature for the food and pre made before hand I'm 34 weeks pregnant and my pie was cold the chicken was pink and you could taste it was undercooked

Cold food, pie was cold and under cooked pri -cooked. lasagne was only partly cooked, had to stab the cheese to pick it up

Wow .... What a terrible place. Table booked for 4 for a Birthday celebration. Told at the bar, No pints of peroni was being served except if you ordered a meal deal..To be honest we ourselves are in the Hospitality Business, so you can't order a pint of Peroni unless your eating,of which we were. However we could have brought a pint of Peroni x 2 bottles @ 4.95 per bottle...ouch that's extortionate. Dunno maybe we were discrimated as we are Travelling Showman ( funfair people) Who knows my

Went for breakfast, £10.99 per adult for full breakfast is a great deal, children eat for free if there is a paying adult.

A very nice atmosphere for a quick meal

Not the best premier inn breakfast. The food is ok, better than other breakfast in the area. But, not as good as the one at Premier Inn in the city.

Kevin is all ways every helpful and happy to help us if we book a table and when we get there we not happy with where it is he will all ways find us a table we happy with and if we just trun up to see if they have a table he will all ways try and finds us one he is all ways happy yo help where he can

Father's day- was running late due to an emergency called the restaurant they went above and beyond to keep our booking moving other bookings, general manager was awesome Excellent customer service by staff as well

Can’t understand this place. I’ve never been here where they haven’t taken forever and messed up half the orders. Loads of staff standing around but none serving, food takes forever, anything we changed on the orders completely ignored. I understand as a one off of course, but it is just the norm here every time we come. Also absolutely boiling, struggled to eat hot food when it was so hot, and was told the aircon doesn’t work by one staff, then just before we leave it’s turned on! Kids love the soft play though. And waitress was lovely, think she was from the play bit.

We alway have a great meal here. Yes cheap but always meets are needs as a stop off on the way to airport

Had all you can eat breakfast with family and friends. For £10. 99 really good value.

Very friendly staff and food was yum !!

Got to pub to be told 45 minute wait which was fine, then stood in line where female manager was serving then walk off, to then be served by another manager who made a joke about me being basically a dinasour asking for anything like a smirnoff ice, and advised me to have cherry cider, which is nothing like vodka, and we ordered food to then sit down after paying to the be told my food had run out, as I was put on spot to pick another meal, young waiter offered to come back, however he didn't so I went and found him to give him my order, he then came out with mealsand something totally different on what I'd ordered a second time saying it was his fault he hadn't told chef my order I refused food and asked for what I'd ordered to then wait again, my party had all finished food, and I was asked again how I wanted my steak, finally I got my food and sat there eating it while others had finished and was ready to leave, I should of complained at time however others did because of problems and didn't get anywhere I won't be returning

Had a lovely lady serve us and she was so polite. Food was fabulous and atmosphere was lovely also. Plus we had a 40% off voucher we found online that brewers fayre are offering. Play centre was clean and tidy and my son left shattered 👌🏻

Just stopped in on the off chance and really nice Full English. Food cooked perfect including the black pudding. Would defo recommend 👌

Under staffed 😞 manageress & 1 server Michelle trying hard to cope but food very slow & over cooked. Michelle running ragged, feel for the lady

Came here to take advantage of the soft play on a rainy day during half term, soft play is brilliant with seating close by to keep an eye on kids. Food you get what you pay for.

No cocktails as advertised, limited wines very disappointing

Came in for the advertised cocktails after eating elsewhere. Cocktails not available due to "low stock". OK, can we have two glasses of Merlot, a Prosecco and a glass of Sauvignon Blanc please. "Sorry we're out of Merlot and Sauvingnon Blanc."

I was told they were not taking walk ins. So I made a reservation online and they turned us away as they had no chefs. They should have switched off the bookings or advised there were no chefs to begin with. Appalling really. No signs on the door or anything

Absolutely banging roast dinner!! Amazing value for money, and I’ll be honest probably one of the best roast dinners from a chain restaurant in Peterborough :) Will definitely return!!!!

The food was of good quality staff polite and very helpful and friendly.my lasagna was HOT all the way through.absolutly fantastic.2nd visit . very impressed.❤️❤️❤️

Had breakfast here. The selection is very good for a buffet style breakfast. Staff were valiantly trying replenish things as they ran out, due to the volume of people eating. We didnt wait too long dor anything. Staff were brilliant. Despite working hard and it being very busy, nothing seemed too difficult or a bother for them. Kids eat free too, which is a huge bonus.

Nice place with lots of free parking 🅿️ Staff were nice and you get served pretty quick. The food was very tasty my mixed grill was delicious however the 55 min wait for food was very disappointing and therefore reflects the 3/5 rating. Some tables got there meals after we had ordered and the table next to us 1 person got their meal then after he finished the other got theirs after 55 mins we were ready to leave but it eventually did come out and was tasty and hot but 55 mins waiting just was too long

Nice restaurant, good food. Clean. Helpful staff. I had breakfest and dinner. I recommand everything

Having tried other venues in Peterborough for Sunday breakfast and found them wanting in comparr

We have often eaten at the Hampton and never had a bad experience the staff are friendly and very helpful, especially the manager Kevin who always accommodates our large family. He always goes above and beyond. If I had a minor quibble it would be that some tables are too close and it can be difficult to push the chair in and out. Thank you to the staff of the Hampton.

Food was fair for the price, mixed grill was tiny tho and streak almost all gristle. not many people there, so the atmosphere was relaxed. Charlotte was very friendly and food was brought out promptly and a good gap before doing the sat check. Clearing was a bit slow. There are better places locally but not many. Generally happy with our visit.

Lovely meal, nice and hot. Service was very quick and the staff were super helpful.

Would definitely recommend the Sunday carvery here! There is a good selection of meat to chose from, and veggies too, even for the fussy kids like mine, they cater for it all. Normal menu is still open too which gives great choice. Service is always warm and friendly.