The Grumpy Foxx in South Somerset

was told 56 mins for delivery and it was 2 hours In the end not happy

Ordered at 7.20pm Friday night, with a delivery time of 8.15-8.30. Fair enough, it's Friday night. When our good was delivered it was the totally wrong order. Nothing was what we had ordered. My partner brought it in not realising, and we tried running out the door to let the driver know, who had ridiculously swiftly driven away. Called PPM up to (I assume) fairly new employee who had no idea what to do, and asked if we would be happy to keep the food? After a few minutes of back and forth with the girl and a guy in the background on the phone, they begrudgingly asked if I wanted my order to be remade and sent out; well yes obviously. They said they'd like the food back that was the wrong order, i kinda get it but also dont? Offer it up as an apology for totally messing up our order? Told it would be there in 20 minutes and they'd call when it was on the way. Well after 40 minutes it arrived, soggy and cold. So 2 hours from the original order we finally got out food, cold, soggy and bland. Hugely disappointed. No real apology or offer of refund. Won't be ordering or going here again. Dismal.

Thankyou so much to the wonderful staff at Pizza Hut who worked so hard today to make my son’s 6th birthday a memorable one. Our main server, a dark haired lad (didn’t get your name, sorry) was brilliant from start to finish and thrived in a busy environment by being polite, efficient and agreeing to take our cake and put candle in to bring out to him. Was so lovely that other staff members joined him to sing! Very impressed as I work in hospitality myself and know how chaotic it gets but everyone was so smiley and positive. I really wish I’d left a tip now!!! I will come back and leave one soon I promise. You’re all stars!

Always so polite, food is hot and fresh. Quick to serve

We order regularly from the Yeovil Dominos. It’s a rarity we have any issues but when we do they always rectify with a solution for same day or next time we order. Can’t ask for more than that.