Based on 1.374 opinions finded in 2 websites
Based on 1.374 opinions finded in 2 websites
Nº 611 in 732 in Pembrokeshire
Nº 200 of 235 British in Pembrokeshire
Opinions
Friendly staff and a nice breakfast
Katie Hannington . 2024-10-27
MORE AT Google
Food was well-presented and tasty and also reasonably priced. The drinks were fine. Ordering at the bar was easy and the staff were very helpful and out to please.
Ann Evans . 2024-10-24
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I would like to preface this by saying that I have been dining at The Grove for over a decade and used to love nothing more. Sadly, that is no longer the case. The food quality is now something you would expect in a Wetherspoons. The waiting staff look constantly bored and clearly haven’t been trained efficiently. In the past three months I have dined there as many times, and not once did someone come to ask if everything was okay with our meal – a very basic practice in the world of hospitality; and even when Derek was on his own with the bar and kitchen, he still made time to ensure everything was well with our service. Pride in appearance is clearly not encouraged anymore. Although judging by the ‘uniform’ of the manageress (scruffy jeans, trainers and a fleece that has definitely seen better days – she always seems to wear the same clothes), it is easy to see why the presentation bar is so low. Presentation and first impressions mean a lot in the hospitality trade – something I worked in for many years. The bar staff with unbrushed hair that should be tied back, scruffy trainers rather than shoes, leaning all over the bar when chatting to colleagues, again looking bored and as if they would rather be anywhere else - that may be the case, but that’s surely not how they are being paid to look or how they have been trained to carry themselves, if they have been trained at all. The standard has slipped tremendously – and as for the topics of conversation loudly discussed between staff members in the public areas …if I wanted to hear that, there are specific phone lines available. Maybe to be expected from the teenage waiting staff (a very large maybe) but certainly not from someone looking in their mid-forties (presumably management as they were not in the branded polo shirts). The Grove has lost its sparkle. Whilst marquees and event planning are wonderful, if you start to build on a crumbling foundation, you will surely fail. I genuinely hope that this wonderful building can regain what it has lost and that the current management don’t continue to run it further into the ground.
allyj1313 . 2024-10-21
MORE AT TripAdvisor
Great food reasonably priced and great service
Colin Baddeley . 2024-10-20
MORE AT Google
Stayed for two nights, room was nice size clean, staff were friendly and welcoming, food was good quality, service was excellent.
George Llanmai . 2024-10-20
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Popped in for breakfast. Good choice of food and freshly cooked. The only reason I've only given it 5 stars is that they don't serve plain toast, only toasted sandwiches. Toast is a must-have for us so we've had to mark them down for that
Pauline Thomas . 2024-10-20
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We ordered a mixed grill, rump steak, chicken burger with hash brown and chips and a child's chicken burger and chips. The food took half an hour which was okay, when the child's meal came out the plate was passed to his mum it was so hot she had white bubbles on her fingers thank God my 2 Yr old grandson didn't touch it. The server was lovely very apologetic and got a cold plate for us. All the chicken served was dry and over cooked the steaks weren't v nice my daughters egg on the mixed grill was hard. Not one member of staff asked if our meals were okay. When we left 3 members of staff were chatting at the bar not one acknowledged our existence. A bitterly disappointing experience.
Tracey Manning . 2024-10-19
MORE AT Google
Good food and great service in this relaxing Hotel in St David's.
David Rees . 2024-10-12
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Very welcoming, dog friendly and good food.
Tricia Edgar . 2024-10-11
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After attending a beautiful Harvest Service at the Cathedral thought would be nice to have Sunday lunch at The Grove where she and her husband had had a lovely meal a couple of years ago (recently bereaved). What a mistake the food was dire. My friend couldn't even cut her beef or Yorkshire pud and my vegetarian tart was black as were both our roast potatoes and the mash had the consistency of 'Smash' . We had pre-ordered pudding two apple crumbles where we played hunt the apple and which had the texture of wallpaper paste (left uneaten). We complained after the first course and the nice waitress came back with apologies from the chef he had probably set the oven too high! He never approached us himself. Spoke to a lady as we were leaving who said what a shame perhaps we could have a free meal when we came again (the meal cost us £40) . We went back to our rental cottage in Solva went to the amazing Bay View Stores for bread, cheese and salad (£7)and opened a bottle of wine (we could have saved ourselves quite a bit of cash had we done that in the first instance) . It was a lovely memory of my friend's time with her late husband spoiled)
Celia Porthouse . 2024-10-07
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Location great & freindly staff. Suprisingly quiet room. Dirty room & tired decor. Looked like the room not used for weeks. Luckily the spider living on the top window put a house fly out of its buzzing misery. Not dusted, cob webs, dirty glasses & mugs, floor not swept, bath grime. Thankfully clean sheets & towels. Cooked breakfast was low quality food. Thought about complaining about the room, but for one night, thought why bother. I went to another pub & spent £90 on an evening meal, rather than give any more money to the Grove.
Yakk P . 2024-09-30
MORE AT Google
Stayed for four days, very nice
Terry Wiggins . 2024-09-29
MORE AT Google
The hotel is nice and in a great location - 5 min walk from the centre and cathedral. Plenty of parking spaces and check in was simple. The room was nice, although there was a slight smell of dog in a corner and cobwebs in the ceiling and light fixtures. The main issue we had (not enough to complain - just a suggestion) was that we were in room 8, which as we found out had its window next to the side entrance of the hotel - used after 23:00hrs. We found the room hot, so slept with the window open. Because of this, we heard other guests returning to the hotel - using the side entrance and talking outside. We were then woken again at about 0500hrs by two men speaking directly outside of our window. In the morning, while checking out, we noticed a smoking bin next to the side entrance - possibly used as a smoking area. Maybe it would be a suggestion to move this bin to discourage people to stand directly outside of guest windows talking? The returning guests we accepted, but suspect that the two men talking outside the window at 0500hrs could be hotel staff. I don’t expect the side entrance to be moved, but I would hope by moving the smoking bin and moving it to another area may help guests get a better nights sleep. Other than this issue, we were happy with our stay.
Steven D . 2024-09-22
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House salad with chicken was great. Chicken masala was very average Service was efficient
Martin Hill . 2024-09-15
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I came to use the WiFi for some emails and stayed until late. I felt very welcome and looked after throughout. I had very nice coffee and tea. I then had the chicken and bacon salad which was delicious and too big for me to manage so the staff kindly gave me a cardboard box to take some home when I asked. Great to see there is still Brains beer on tap though it's now a Marston's hotel as you know a Rev. James is always good. The place was really well-looked after and everyone there seemed to enjoy their evenings. Thank you to Jeremy, Cariad and the other staff working whose names I don't know. Go to The Grove!
Mary Williams . 2024-09-11
MORE AT Google
We had breakfast there on our way from our campsite near St. David's to the Pembroke/Rosslare ferry. Good quality food at a competitive price, excellent accommodating service. Heartily recommend The Grove Hotel!
Kevin Hayes . 2024-09-03
MORE AT Google
Venue clean and presented nicely . Staff were friendly and tried their best but they all seemed quite inexperienced. Service slow. Food not so good. Gammon served in 3 small pieces and it was rather dry. Egg was solid. Portions small
Steve . 2024-09-03
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I've been down for the week, the staff are amazing,friendly the food is amazing tasty good portion size
jazza gaming . 2024-08-28
MORE AT Google
Really disappointed as we have eaten here several times before. We expected a wait as it was a busy bank holiday weekend, however over 1 hour 10 mins for our food. We were on a large table and as they had put the order through separately, all the food arrived at different times, which was fine. However, when it did arrive, probably half of the dishes were inedible. Things were missing, which tried to be rectified, however, the missing guacamole off the nachos came out warm, so obviously frozen and heated to serve!! Nobody came to check on us throughout the meal. Microwaved, pre packed hunters chicken, had to be returned. All of the dishes seemed pre packed and microwaved. Would not recommend, which is a shame as one member of staff, forget her name, really tried but couldn't do anything about the food unfortunately.
Rachel F . 2024-08-27
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Cheap at £17, but Probably the worst mixed grill I've ever had. Cremated every piece of poor quality meat on the plate.
Wayne . 2024-08-25
MORE AT Google
Very disappointed, went for a breakfast and after an hour and a half we still hadn't been served. Went to the bar a few times to ask about it but there was nobody there. Lots of people sat there with no food complaining. I eventually managed to catch someone at the bar and they said it would be at least another 10 minutes. So I asked for a refund, which I had but not apologies.
Andrew . 2024-08-25
MORE AT TripAdvisor
Be sure you’ve got time to spare if you order here. Honestly there were lots of people complaining about waiting too long. I’ve been here 3 hours now and I’m still waiting for my dessert. Wish I’d never ordered everything at the start. It’s like a combination of Fawlty Towers and Dads Army. With the MOST angry looking waitress I’ve ever seen. It was hilarious. I laughed all the way through the meal. 🤣🤣
Neil . 2024-08-25
MORE AT Google
A sublime spot. The food is extremely extraordinary. Ten out of ten. Abracadabra 🇬🇧💄💋
Johnny Niccolai . 2024-08-21
MORE AT Google
We went for lunch today 19 Aug 2024 and both the staff and the food were brilliant! It is lovely to see The Grove back to what is was originally - a pleasant place to go for a meal and/or a drink. Really helpful, friendly staff all round. Thank you very much indeed to everyone and thank you too to whoever it was who cooked such a lovely lunch for us both! Living locally, we are more than happy to recommend locals and visitors alike to visit The Grove.
Margaret Thomas . 2024-08-18
MORE AT Google
The hotel staff was incredibly warm and friendly. We faced some difficulties at midnight, and they were quick to assist us, for which we are very grateful. Eating on the first floor is very convenient and the food is delicious.
Sarah Wang . 2024-08-17
MORE AT Google
We booked the restaurant on the last day of our holiday for an evening meal. On arrival it was quite evident that both the bar and restaurant were understaffed and although the staff did their best it showed. We ordered our food and then waited an hour to get starters. At no point was there any engagement from any of the staff about delays. When the food arrived it was well below average. I don’t think we were the only ones who experienced issues. Thanks for the response, what do you propose or is this a throw away statement Alison Townsend, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
alison townsend . 2024-08-12
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Came here upon seeing the steak and drink offer and a discount that my party and I assumed would be valid, provided one member payed seperately. This was not true whatsoever as they had not only ran out of steak, but also fish, steak, and did not allow our discount. Moreover, the food itself was average at best for over the odds prices as my “ultimate” chicken burger came with minimal lettuce and a dry, crunchy bun. The service was disappointing and unprofessional as one party member received his meal over 15 minutes after the rest of us. The fact that after all of this, they had the audacity to refuse our discount is a complete joke given the service. Better off spending the extra money at the bishops or cooking some cheap steaks from the local CKs superstore.
Alex Collins . 2024-08-08
MORE AT Google
Having arrived to get the steak deal, it appeared there wasn’t a steak available or anything else for that matter. I opted for the ultimate chicken burger which had the consistency of a packet of crisps it was that crunchy, another member of the party was sat waiting for their meal 20 mins after the others had arrived (all the other meals took long enough anyway) if I could describe my experience I would say it was bang average and I would go elsewhere and stay clear. You’ll be better off getting a meal deal at the local CKs food store.
Ieuan Thomas . 2024-08-08
MORE AT Google
We've always visited The Grove when we've been holidaying in St David's, and have enjoyed some good meals there. This year however will be the last time. We were told on arrival that there was a 35 minute wait for food, which we decided reluctantly would be okay as our 2-year old could probably manage that but not much longer. It actually took an hour, during which time we watched every other table complain about waiting times and cold food (there were only about 5 tables eating). Apparently the chef was in hospital and the manager was cooking instead - but looking at other reviews this wasn't the only night they had issues, so was that just an excuse? The food is Wetherspoons quality. And most importantly, I don't think it was a coincidence that I was sat on the toilet for four days afterwards with the worst case of what I assume is food poisoning I've ever had, from the veggie chilli. That kind of took the shine off the second half of our holiday I can tell you. My husband visited the gents while we were there and they were so disgusting he had to tell the bar staff they might want to check on the toilets. The staff were overwhelmed and therefore unprofessional, despite there not being many customers - it's just that no customer was happy. Even discounting the understandable angry vibe in the room, the restaurant really lacks atmosphere and feels more like a cafe now. It's a real shame how this place has gone downhill since Marstons took over. It's in a good location, the beer garden is big and great place for kids to run around, and under Brains it was always nice. We shall not be visiting again now, if it even remains open that long, and my poor stomach will be all the better for it.
Victoria S . 2024-08-05
MORE AT TripAdvisor
Contrary to recent Tripadvisor reviews we found the hotel exactly as expected. All staff were friendly, reasonable dinner and breakfast menu, comfortable room, we enjoyed it
snowtime.summertime . 2024-08-04
MORE AT Google
Expensive drinks, dirty glasses and mediocre quality wine
Gary Marshall . 2024-08-04
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Just little painting and cleaning needed in room 9 everything else was fantastic if this was done I would have given 5
Mark Robinson . 2024-08-02
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Long queues at bar. Shown to table and warned there was a 30min to 45min wait for food. 1 hour and a half later, still no food. Watched several couples and families walk out after waiting for dinner. Mentioned and was told, staff hadn't turned up, and the manager was on cooking as chef was in hospital. The 2 gentleman on the 1 till, were stressing as customers complained. To be told that the manager was cooking and short of staff, I think if they had shut kitchen down and decided not to do food, then people would stay for drinks. This whole experience was disgusting. It was a comedy of errors full on. To watch staff stress with sweat, and run and I mean run, was completely unprofessional. To be told there was shortness of staff with staff not showing up, was unprofessional. Promises of 30mins to 45mins is bad enough to be promised.
Sarah T . 2024-08-01
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We ordered a pasta and a steak ale pie. Pasta was OK but steak not. It had been warmed in microwave and was super super hot! Unbeatable without spread the pie in the plate! Also steak served with fries but it should serve with puree. it was expensive (pasta+steak pie+a bottle of alcohol free bear=£30). I could get much better quality with this amount of money.
Benyamin Badreh . 2024-08-01
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We stayed on the ground floor: room number 9 smells so musty that it is difficult to sleep. The floor and the open box were completely dirty. But the highlight was the bathroom, the floor was full of white hair and dirt. The most uncomfortable room I have ever stayed in. Dinner: six people and all food well below average. The starter came at the same time as the main course. To mention something positive: the staff was very friendly.
Erika . 2024-07-30
MORE AT Google
Although the location is good and the staff very helpful, the state of the bedroom and in particular its cleanliness and presentation was poor. We stayed 2 nights and ate at the hotel on the second night. The restaurant area is set out a bit like a cafe and the food was okay. The biggest let down however was the poor state of the bedroom decor.
Bryn Smith . 2024-07-29
MORE AT Google
Lovely pub close to the middle of st David's town centre. We only stopped in for lunch which was reasonably priced and tasty
Emma Lofthouse . 2024-07-25
MORE AT Google
Got a table immediately after entering, must order food at the bar. They were out of food items, and was told it'd be atleast an hour for mains. Mozzarella balls for starter, was very nice. Main of cowboy burger arrived without its bacon or lettuce. Whilst eating that, my dessert arrived. No atmosphere in the dining area, wasn't even music playing for a large portion of being there. Food was adequate, it filled a hole and wasn't disgusting, nothing outstanding, my burger was overcooked, I had the sticky toffee pudding for dessert, it was barely warm, not much taste of toffee. Service was redeemed by fixing the mistake with my order, but again brought down by the mistake, at a time where it wasn't busy. Wouldn't eat here again unless I was stuck for something.
Kevmor . 2024-07-25
MORE AT Google
All fine apart from the wine. £24 for two glasses of wine. DON NOT GO. DO NOT GO. DO NOT GO.
Allison Owen-Jones . 2024-07-22
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Three stars as The Grove was the only place in St David's that was willing to be open at 3:30pm. We went to eat there as everything else was closed. It looked like a nice place but the service was not friendly or welcoming. The tables were sticky. The food was not very good at all and took a very long time. They were not very child friendly despite having a kids menu. It was ok but I wouldn't return.
Kate Neale-Hughes . 2024-07-18
MORE AT Google
After 45mins we left due to no chef and then change of menu. We didn't eat here. We booked online and were not informed before travelling that the chef had been off all week.
Angela White . 2024-07-16
MORE AT Google
We had lunch today at the Grove Hotel. We were received very kindly. There was a lot of choice on the menu. The food was very good. We are also very satisfied with the service.
Tine Pollaris . 2024-07-16
MORE AT Google
we went out for a meal on holiday, had visited before and been very please this time was no exception, the staff were very friendly and the food was good value for money
Adele W . 2024-07-14
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Beautiful gardens and lovely food
Tina Morgan . 2024-07-14
MORE AT Google
Hotel was in a great location, clean and the staff were very friendly and professional. The only downside was witnessing fellow customers being rude to staff, which was uncomfortable and unnecessary. We hope anyone reading this will take a second to think before they openly criticise and speak down to people, who are just trying to do their job. Thank you again to the team, and hopefully see you soon.
R K . 2024-07-13
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We pre booked to have an evening meal as we were a party of 7. Upon arrival, we were made to wait next to the bar, whilst the barman put 2 tables together and re arrange the chairs, so they were clearly not organised about who they had booked in for the evening, which was a red flag. We then waited for around 20 minutes standing at the bar for the 1 and only member of staff on duty to take our individual drinks orders and prepare them and pay. Having eventually sat down, we chose our meal choices and returned to the bar for another lengthy ordering and paying session. We waited for about half an hour before the barman also acting as the waiter came to our table to advise that 3 or 4 different meal choices weren't available. We quickly had to select alternative meals. The meals eventually arrived but in a very staggered way. My chicken burger was very dry with skinny fries, which I could have had at MacDonalds. The barman/waiter was so overstretched for time, at no point did he ask if we wanted any sauces or how our meals were and if everything was alright, which to me is a basic rule of good hospitality. Two of our party ordered a pudding, as they had only had a starter with no main meal. They had a 30 - 40 minute wait for their pudding's, they almost cancelled. One of the pudding was burnt, probably over heated in the microwave. I would never visit this place for a drink or food again.
Elizabeth Evans . 2024-07-11
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Ran out of a lot of dishes, nice serving staff. 😊
Susan Garvey . 2024-07-09
MORE AT Google
The tables chairs and menu were sticky. We ordered just as the place got really busy, it looked like the staff couldn't cope but our food came out on time. It was disgusting. I rarely complain about food but this was awful. Nachos were old crumbs with the cheapest products on, steak that looked and tasted like it had been microwaved, over cooked pies you needed a chainsaw to cut. The chips where covered in back specks and it wasn't pepper. I assume it was charcoaled bits from the uncleaned baking tray. We ate some of our meals and left the faulty towers experience behind. There are far better dining experiences to be had in St Davids
peterrj3 . 2024-07-06
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The restaurant is a shambles, would not recommend at all. On ordering waiting over 10 minutes to serve the 5 drinks. Ordered the drinks and had to remind them to actually do half of them. Reverend James was flat - told them and then proceeded to serve another that was also flat…. Clearly not realising the gas was out as other pints were coming into the restaurant flat. Ordered gammon- waited over 20 minutes with the gammon in front of my mother without chips and onion rings it was supposed to come with- with other tables food coming out. Told one member of staff within 5 minutes of the gammon arriving to not see from them again. When they finally did arrive the gammon was stone cold. At no point did they offer to take the plate in a recook it fresh or Atleast keep it warm. Members of staff sat outside every 5 minutes with the door wide open smoking with the restaurant constantly smelling of cigarettes. Not great with a baby of 5 weeks. Ultimate chicken burger first arrived without a bun and chips and then arrived with a bun and chips but without any sauce and salad, and cold. Ordered and paid for onion rings, they didn’t arrive. Told the server, confirmed the order that had gone to the kitchen, still didn’t arrive. Toilets had not toilet paper and told a member of staff and they looked genuinely more concerned about that than the cold gammon that had been sat in front of my mother for twenty minutes. Still wasn’t replenished 15 mins later. Couldn’t get out of there fast enough and went somewhere else for pudding. Honestly atrocious.
Ffion C . 2024-07-05
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The staff were good but the food was not good. You couldn't cut the beef. They run out of Yorkshire puds, pigs in blankets
robert mcnalty . 2024-07-04
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My husband's cooked breakfast was very good . I ordered porridge ( continental) when it arrived in a cardboard cup with too much liquid and lumps floating which I could not mix in even with a falk I was very disappointed. It was inedible. The fruit selection was poor while oranges, apples and grapes I had to cut bits off as they were on the turn . One cup of tea or coffee each
360sand2015 . 2024-07-01
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The first meal I had was Madras curry, quite nice , small amount of curry but enough for me, next time I had lasagna, this wasn't great, very runny, sloppy and myself and hubby struggled to find any beef, we went for breakfast the cooked breakfast looked very good, I want porridge, when it came in a cardboard cup with too much liquid and large lumps floating I was very disappointed I tried to mix it with a falk but it never thickened, it was inedible. I thought I would have a lovely bowl make in the kitchen. The fruit selection was whole oranges, apples and grapes on the turn . Disappointing for me but my husband enjoyed his £10 for cooked around £6 for continental . Only one cup of tea or coffee each
Sandra Davies . 2024-07-01
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Third visit over 6 years and probably not the best. Food OK when it used to be exemplary Service mistakes were made ie serving starter and main within two minutes. Lrg glass wine £9 ,main course average prices steak n ale pie 6yrs ago was outstanding this time was more pie than filling so not so pleased.
Ian Gregg . 2024-06-27
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Easy to reserve table online, fair range of main meals, reasonable price, service was quick, and we were not rushed from table once we had finished. Very satisfied with meal.
Lorraine H . 2024-06-15
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The beer garden was a lovely place to eat and enjoy the weather. The staff were very friendly and reasonable prices
Yovieta Andrew . 2024-06-01
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It was bank holiday weekend so as expected very busy. Food was fine...came out pretty quickly. Catered for 2 Coeliac which was great! I had a s/f chick burger really nice. Lasagne was a bit dry left under warmer I guess but ok. I just wanted to say well done to Jeremy. He was basically running food on his own and it was a bit too much for him. The Grove is a big place and there is a large garden. I thought he did an excellent job with the pressure he was under. Please pass this onto him! Also Connor kept a cool head and was helpful. The Grove has been very hot and miss for a few years but I must say it was very nice on Sunday night. Well done!
Katie Bolger . 2024-05-28
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Last here around 47 years ago for work. Quite a bit different now. Great staff, friendly, helpful, couldn't fault them. The stairs are not great. And food was adequate but not stunning.
Damian Cullinane . 2024-05-28
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The food was great,as a 3 person family we ordered 3 Hunter's Chicken meals which were very nice,well seasoned and cooked.The food arrived very fast and the service was great and we enjoyed every bite.The atmosphere was nice.I highly reccomed visiting here if you are in the area. 👍👍👍
Leo Veinsreider . 2024-05-27
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Ordered three steak's and one hunters chicken. We asked for two medium and one rare steak. All three steaks came well done and very fatty and no thicker than a slice of bacon and grey in colour. Mushrooms were so over cooked they very curled up on the edges and the peas were all wrinkled and over cooked. The hunters chicken had no bacon and very little bbq sauce . When the waiter came to collect our plates and asked us how was your food? We told him of our concerns and he said , we have a new italian chef and he's trying to get to grips with our menu. When we sat down another couple were sending there food back as the burger was cold. Very disappointed with the food. We won't be visiting again any time soon.
Koset Scorfield . 2024-05-18
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AVOID AT ALL COSTS! Pulled into what looked like a lovely pub for breakfast. Turned up at 11.03am to be told breakfast finished at 11am, absolutely understandable. We were told by the staff member, the cafe across the road sold breakfast until 11.30, so decided to pop over there to feed my pregnant wife's cravings. We had planned to go back into the pub for a drink after and was also going to even book an evening meal for that evening. I popped to my van to get a water bowl for my dog when I saw I large screw placed statistically under my wheel, perfectly placed so when I drove off it would puncture my tyre. We had only been parked up for half hour. I can imagine they get a lot of tourists parking in their car park without using their facilities which must be very frustrating. However to consciously sabotage someone's property and endanger my pregnant wife and child's life, I'm absolutely DISGUSTED!!!!! We were driving home that evening too, via the motorway, thank god I spotted it. Who knows what could have happened if my tyre had blown out!! I popped in after having a few hours to gather my thoughts and just explain how different the situation could have ended if i hadnt spotted it! I approached the staff member who couldn't apologise enough, who stated it was just them and the landlord in! They "couldn't believe the landlord would stoop that low". I rarely ever make a fuss, but some things need to be addressed and I hope this situation is dealt with in a SAFER way next time! Idiot!
Ashley Parfitt . 2024-04-02
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Stayed recently with a family member who has walking difficulties. We were given ground floor rooms with good access. Staff were lovely and extremely helpful, with nothing being too much trouble. We had breakfast and two evening meals which were really good.
Christine Thomas . 2024-03-28
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After a long walk on the coastal path we were so pleased we booked the Grove. Really warm welcome, lovely atmosphere. Nice rooms, comfy beds & dog friendly. Staff, facilities, everything was spot on. We will be back!
Caroline Orr . 2024-03-28
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Booked a table for two via the website at 17.45 and duly received a confirmation text and email. Within twenty-minutes the table was cancelled by text and email without any apologies. On phoning to ask if there was the possibility of an earlier table the rude voice on the phone said they were booked up all night and there was no way I could have a table - no sign of remorse at all. When I explained that I’d booked on the website earlier and asked if they knew the website was taking bookings he denied it was. When I explained I had the evidence in the form of the emails and bookings, he said “we’re short staffed, and I can’t help you” and hung up the phone. At every stage in the conversation I was reasonable, even-voiced and courteous. All I got in return was exasperation, no apology or “I’m sorry you were let down. On behalf of the Grove can I apologise, we hope that you come and visit us another night”. I am local to St Davids - visit often when I work in the area and will be sure to tell everyone I meet about the attitude. Of course computers make mistakes and tables get double booked. How we in the public facing positions (as I am) handle them are the mark of the establishment. First, phone to apologise don’t send an automated text or email - after all you want to draw in customers not drive them away. Second, if a customer contacts you after a mistake has been made then listen courteously and not with exasperation. Thirdly, apologise on behalf of the restaurant (good customers know it’s unlikely to be your personal fault). Fourthly, try to offer a solution (can I book you in for another night, would you like me to recommend some other local eateries you could try). Finally REMEMBER you are the ambassador for that business at that moment - future business rests in your hands!
GoPlaces48705123473 . 2024-03-14
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Stayed the night here. Lovely stay with our dog. Warm comfortable room. Lovely and rustic with a fire, stone wall. Comfy bed with soft white bedding. Really pleasant staff here who are so welcoming. We had dinner here on two nights with two friends and three dogs. Good food and good gluten free options. Would love to stay again. Great choices for a reasonably priced breakfast. Many thanks to the friendly staff
suep888 . 2024-03-12
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I haven't lived in South Wales for a while, so this was my first visit to a Brains pub post the Marstons takeover. I was aware that the Grove had been a flagship Brains hotel, so I was intrigued to see it. I have no idea what is going on there at the moment, but AVOID. There is mention of the pub closing after Easter for 'essential maintenance' and they're offering 30% off all main meals everyday. Despite the discount offer, I was the ONLY customer in the entire pub. The draught beer is all off because the "cellar is too far away from the bar". There is a very pleasant and professional eastern european guy there who appears to be the GM, and is desperately trying to hold it all together, but it has clearly lost it's way. There is a static caravan in the car park and a completely incongruous pool table in the middle of the restaurant. I felt that I would be asking for trouble if I tried the food, so I ate at the Premier Inn!
gj20152015 . 2024-03-07
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I brought a group of 30 people on a church outing I was reading to the Grove Hotel for an evening meal arranged in advance. Everything worked very well and nothing could’ve been too much trouble. The staff were very friendly and accommodating and our group had a very good time. Thank you!
Stephen Platt . 2024-02-14
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Lovely room, could do with an update Breakfast was cold and inedible Wouldn’t recommend
Nerys Williams . 2024-02-10
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A warm friendly welcome from bar staff. A great selection on the menu. We enjoyed a delicious meal. Would definitely go back the next time we’re in St David’s and recommend the hotel to others.
Joanne Harrison . 2024-01-21
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Absolutely magical they went above and beyond and santa couldn't have been any better with the kids fave them so much attention and made everything Absolutely magical thank you so much x
Z7198CQnp . 2023-12-16
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Really lovely hotel, very clean and our room was larger than expected. Super friendly and helpful staff who made us feel really welcome. Great location, excellent breakfast; I'd absolutely stay again
Elena Rohan . 2023-12-04
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This place has such potential but unfortunately the food was just not great, staff are lovely and really helpful, really is only the food that let them down.
Samantha Kelly . 2023-11-15
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Great welcome on our “late” arrival for an overnight stay, pleasant atmosphere & friendly banter from staff, awesome breakfast, staff really friendly. Looking forward to our 3 night stay over Christmas. Diolch yn Fawr.
David Evans . 2023-11-11
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Well what a beautiful place, Was greeted by a lovely Gentleman called Derek who went above and beyond to make us feel at home and he did it with bells and whistles,, Decided to stay for lunch and it was Gorgeous and dog friendly which is a bonus, highly recommend this place for food...A***..Thankyou Davies Family 😊
Mark Davies . 2023-10-18
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That Cauliflower salad was delicious! Nice place and dogs are allowed inside
Peaches . 2023-10-03
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We do not recommend this hotel. The first room stunk of wet rot, the second room, (newly decorated) had mould on the bathroom window, which had been there for weeks if not months.
Vivien Pascoe . 2023-09-23
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Excellent service from Kara very pleasant and helpful in discussiing our requirements
roger fowler . 2023-09-21
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I have never posted a poor review before but this hotel is under staffed, tired and dirty. The food was awful. I dont blame what staff there were, I blame the owners - Marstons. I am trying to be generous with my star rating. I have tried to call back twice as per the response but the phone just rang off - no staff, I guess!
Dave Snelson . 2023-09-21
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Great food. Great value. Friendly staff. Could do with the back door remaining closed for comfort but great after other customer closed it!
clare olsen . 2023-09-20
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We originally booked for 6pm but called in to rearrange for 5pm. No problem. We arrived just before 5. One other couple in front of us. Drinks served with a smile. Food ordered and came quite quickly. Delicious. Steak and cod both cooked very well. We would have had dessert but we were too full. Restaurant was quiet but that’s to be expected around that time. We thoroughly enjoyed our food and the peace.
Gail Ward . 2023-09-19
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The worst Sunday lunch I have had in a long time! We arrive early for lunch time, to be told no pigs in blankets and no half chickens. The decaf coffee is from a sachet but charged at premium price, my girlfriends vegetarian meal came out with meat gravy and the standard of the food was a disgrace no mashed potato even though it's advertised as part of the meal although the thimble amount of gravy would have made eating the microwave stodge unbearable .Frozen everything. Everything tasted like water. Absolute waste of money. SACK THE "CHEF" AND BIN THE MICROWAVE. JOKE OF A PLACE.
Joe Perrin . 2023-09-18
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Food was absolutely appalling. We were a group of four and all four meals were awful. Soggy scampi, cold hard peas and chips still frozen. Chilli portion was literally a tablespoon serving. Steak pies tepid. When complaining the waitress informed us that everything was brought in and nothing was made or prepared in the kitchen, basically just warmed up. Which a joke as our 'food' was cold. Food poisoning venue. I would not recommend eating there.
Donna Phipps . 2023-09-17
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The beef was so over cooked it was tastless and I think everything else on the plate was frozen from the veg to the roast potatoes. Staff nice but food was not good at all.
Richard W . 2023-09-17
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Such a shame to build up a good name for a company with your own hands to see it crumble back down to what it was.
Arron Walters . 2023-09-13
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Lovely hotel and restaurant, the owner was under a lot of pressure due to staffing issues but served us promptly. Food was good too
Claire Perkins . 2023-09-07
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Loved it here. The food, pur room and especially the staff. Fantastic and friendly people xx
Gail price . 2023-09-04
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Just had drinks, but other people food lookednice
Kevan Buckley . 2023-09-02
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The food was excellent and so was the service. We liked it that much we came back 4 days in a row , and as for the sticking toffee pudding was the best I've had in a long time so much so they made sure I could take some home with me . You guys are amazing
Val Partridge . 2023-09-01
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Very friendly staff, lovely garden.
Dawn Blackaby . 2023-08-28
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Booked in advance online - all good Staff were polite & friendly Food was cooked well & good value Service was quick & attentive
Terry Jones . 2023-08-27
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The staff was very helpful and friendly,food very 🔥,drinks perfect,there is seating areas inside and outside. Absolutely 💯 % give it a visit if you want somewhere else other than McDonald's!!!
Tony Smith . 2023-08-26
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I wouldn't recommend eating here
Daniel Thompson . 2023-08-26
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Tough steak Never had warm cheesecake with no biscuit base before.Not told of daily promotion and the display card for this was not visible on the bar Inattentive staff. Had to clear our own table! In the busiest time of the holiday season it was nearly empty in the Grove so there was no excuse for any of this. Wright is the name booked through your system
S W . 2023-08-23
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Bar service poor I gave up and went to the Cross Hotel. I only wanted a pint of lager.
Bob Harvey . 2023-08-22
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Booked for a friend's birthday, great steak reasonable priced.
Catherine Jackson . 2023-08-21
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The staff at the Grove did a fantastic job of catering for our large group at short notice. All we had to do was provide our food order 24 hours in advance. We were delighted to be served promptly and with a smile. Thank you!
Happy C . 2023-08-21
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Friendly and welcoming staff. Short staffed but waitress worked exceptionally hard and provided great service
Kathryn Williams . 2023-08-20
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Turned up windswept and soaked from the rain and was refused food service even though the kitchen was still open for another 10 minutes. Disappointing.
Rachel Bryant . 2023-08-19
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Lovely staff here, we were very well looked after
Polly Smith . 2023-08-18
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Spent one night at Grove hotel, room was lovely and clean, and the staff at the bar and restaurant were very friendly. Was a lovely relaxed atmosphere. We enjoyed our stay very much
Avril Rogers . 2023-08-17
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Called here on spec looking for a nice meal. Staff were really helpful and friendly and worked hard to accommodate us and my little dog! Food was excellent, we both had gammon and a sherry trifle cheesecake to follow, all very nicely served.
MargyH560 . 2023-08-16
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The Inn is very well located on The Pembrokeshire coastal path. We were there during our walking holiday for 3 nights. The rooms are big enough and have a spacious bathroom. It’s great to have a drink outside on the terrace after a good walk. The staff is very friendly and helpful. Dinner and breakfast are great
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Found this pub on second night in Tenby and so glad we did. Lovely welcome and service was good. Food was fantastic with generous portions and although place wasn't full there was still a good atmosphere. Will definitely pay a visit next time we visit Tenby
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We had a fantastic Sunday lunch at the lost coins, service was great and food was delicious, plenty of it and extra gravy if we wanted it! One of our party had a diary intolerance which was accommodated for. Matt behind the bar was really efficient and made sure we were well looked after. Will definitely be back for Sunday lunch.
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Had a Evening meal had a fish dish both very ill in the morning with cramps but did not complain. Rooms not very clean,very dusty. No atmosphere in bar ,and jacuzzi ,sauna and Pool cold.