The Grosvenor Arms in City of London, Westminster

Came here for Christmas with my family. Wouldn’t do it again. The staff were nice but the food was not up to scratch. The beef could have been slow cooked, was rather tough. Dessert was great though. I’m probably being quite harsh but on Christmas Day was expecting much better. Atmosphere was also strange with the news on a massive tv screen on the wall. Much room for improvement.

On checking for a vegan option was advised mushroom pie was vegan. It turned out the middle filling had to be taken out and poured over a selection of vegetables. It was OK and starter leek soup vegan but for 25 pounds for 2 courses thought they could have made an effort considering there was a group of seven people. Would not recommend to any vegans.Dissapointed

Ate dinner at the Arms as we were staying at the hotel. Food was good as was the service. Based on the hotel, I was afraid that the prices might be high but it was fairly reasonable for a restaurant near Buckingham Palace. Not sure that this is a place that you would seek out but we felt it was very good.

The menu is a little limited, but unfortunately the food is very poor. Could easily be mistaken for a ready meal and given that the service was very prompt I suspect it was. My Australian cousin asked for a steak and was asked how he wanted it cooked - medium rare - what came out was just a dry slab of beef - very dull. My linguine was awful and just a mash of mess and the shepherds pie looked as if it was a left over from an airline. The whole thing looked as if it was from economy class on a plane.

I twice ate at here, over three days. Both times the entire wait staff were very lovely to me, taking the time to discuss Wimbledon and the Cricket World Cup with, learning that I was passionate about both. The food and general atmosphere was good, but it's the personal service that matters most to me, and I liked the teams personal touches.

The service is great, the portions are large. We had breakfast twice (buffet) and dinner once. They were both good and not too expensive.

Rather than go out and search for somewhere to eat, we decided to have a late dinner in the Grosvenor Hotel. We ordered a vegetable casserole, a side of roasted carrots, and I had an 8-ounce glass of beer. The casserole had zucchini and red beans in it. The food was excellent, and the price seemed reasonable for dinner at an upscale hotel in London. The total came to 24.19 pounds. Great meal in a pleasant setting.

Just lower your expectations, folks. This is a casual hotel restaurant that’s quick and convenient for a decent full(ish) English breakfast or a reasonably priced and satisfying lunch/dinner. It’s neither fine dining with solicitous service, nor your atmospheric local gastropub where everybody knows your name. For what it really is, The Grosvenor Arms is actually pretty good. Service was just fine if not exceptional, but then I don’t need every server to be my BFF, and considering the context (a casual cafe/bar attached to a hotel) better than average. My hamburger actually WAS exceptional and so were my roast potatoes that I substituted for the flabby-looking chips. Quality beef, perfectly cooked (i.e. not to death) and well seasoned... what more could I ask for? Wine by the glass was also more than acceptable and well priced at £7. And yes, a modest service charge is added because, I suspect, many patrons are too tight-fisted or thoughtless to leave a tip! So please go to this pretty decent restaurant with these considerations in mind and you’ll be happy (if not ecstatic):)

Plastic was found in the starter and two of our group had a glass of red wine knocked over them by a waiter. To ‘compensate’ they took 1 starter off the bill which will not cover the cost of dry cleaning and they still maintained the service charge on the bill, despite their waiter spilling wine over 2 people. Combine that with slow service? I’ll not be going back.

The name suggests a nice,homely British Pub. This couldn’t be further from the truth though as this bar (situated in The Grosvenor Hotel) is cold & unwelcoming, a bit like a cafe. Whilst staying at The Grosvenor Hotel we visited & exited quickly. Would recommend The Victoria pub situated just opposite as a better option.

Convenient location and good chips. Appalling service. Couldn’t reverse a wrong charge to a debit card. Had to ask to be served. Staff do not approach you to take the order. Food and drink slow to arrive.

As I may have reported elsewhere, this once comfortable and finely presented room has been refitted to look like a cafe - which is about its new level, although even then, the service is lacking. The bar stools have gone. They don't serve "cocktails" (like a bloody Mary!) because "there is a cocktail bar upstairs". The drinks lists and menus they were using were so tatty and well thumbed that one customer complained they made her hands dirty. Happily, there is a proper bar, The Victoria, directly opposite the front door. A far better choice than this "four star" nonsense.

Wonderful Birthday Breakfast for my 50th Birthday. Our Waiter Roberto was a charm. His enthusiasm and friendly manner was greatly appreciated. Nothing was too much trouble. He served us personally to the table bringing fresh eggs, fish, fruit with a constant supply of fresh coffee. Thank you so much for making my day so special.

We frequent The Grosvenor Arms however the piped music is horrendous loud jazz. The management need to reconsider if they have to have piped music to something soft. Whilst trying to make conversation with the awful background music is not great!

Every year for the last few years, my Mum and I have visited this bar for a ‘quick’ post Christmas shopping drink or two. Each year, the standards seem to drop but it’s a handy location and until today we’ve always been happy to return year after year. Not anymore. Most people would expect in this area if London to pay a fair amount for two glasses of wine. So the bill for the wine didn’t concern me. What did bother me was the 2.5% service charge added to the bill. Now I have to add, I went to the bar myself to order the drinks, I was told the barman would bring the drinks over to our table - which was less than 1ft away from the bar. When the two glasses were brought over, I asked if we could also settle the bill since we didn’t have long before our lift arrived. The bill never arrived at our table, I had to return to the bar & chase the bill. When I queried the service charge, I was told the amount is split between all the waiting & serving staff at the end of the night...what serving staff? Someone brought two glasses of wines less than 1ft from the bar & charges 2.5% of the total bill for the privilege...are you kidding me Grosvenor??! We won’t be going there anymore, we’ll find somewhere else! ‘Service’ charge - are you seriously calling less than a 1ft walk with two wine glasses on a tray... a service? Especially since I had to walk to the bar to order & back again to pay?? Terrible customer service. I don’t like being ‘pressured’ into tipping at the best of times but it’s twice as bad when the service has been so terrible!

I have been coming to this restaurant at the Grosvenor Hotel for a couple of years as it was a great place to meet and chat with my friends. There are normally 5-7 of us. It was never crowded, we could hear each other speak,...

Service ok, several beers from menu card not available, food quality poor (never had worse caesar salad), prices high

Hotel is very finely situated just by side of London Victoria railway station. Entrance also directly from the station. But the restaurant is not at all likevthe hotel. It was noisy (music volyme) and mostly the menu was not interesting at all. Like some local...

Maten smakade mycket bra, och servicen var hjärtlig och högklassig av restaurangchef Dario med personal. Rekommenderas varmt!

Dinner for 3 in Restaurant 11 Oct. Only 5 tables occupied in large restaurant so staff under no pressure. Problems too numerous to record, so just a few: - main dish side order of potatoes and French fries served as starter. Lady asked for mashed...

Great Irish pub in south west London. Dart board and pool table, great Craik will defiantly come back again soon.

You get your drink and something pretty ok to eat, but the decor could be a bit more cozy. The service was not at the same great level as the rest of the hotel.

Situated in this dear old Victorian four star hotel, it's Tavern is a recent opening in what was previously an upscale Chinese restaurant (before that a branch of the now defunct Chez Gerard chain). Any restaurant placed here benefits from the grandure of what was...

I could not make any sense two days before the dinner with the switchboard so travelled to Victoria and made the booking in person. Was assured by the Manager that they did all the dishes Gluten free. .We arrived 5.20pm to find our table which...

Don't dine here unless you are prepared to waste an hour of your life watching the restaurant staff mill around and ignoring paying guests. They were not particularly busy; they just couldn't be bothered.

Please see my Hotel Review of the Grosvenor Hotel - Full English Breakfast with great service. Afternoon tea was a trip back in time - excellent!

Le meilleur d'abord : belle atmosphère, boiseries, et excellent fish and chips comme savent le faire les Anglais au mieux...

The breakfast buffet was good and we had dinner and the fish and chips were ok, we had alittle problem with service but that is european.

Went into the bar a couple of times and although staff served us pretty quickly, it took a while for our drinks to arrive. They even added 12.5% service charge to your bill which I dont mind paying if the service is excellent. We arrived...

Just returned from this hotel after a weekend stay. as the front of house staff could not do enough for you, the restaurant are less so, we had afternoon tea, after we had eat the scones we found we had not been given any jam,...

The hotel itself is historic, in a great location next to Victoria Train & tube & the front desk staff very nice. They held our bags when we arrived, as our room wasn’t ready. After a long flight (from US) the employee at front desk...

We were tired, hungry and fed up with tourist food so we tried our hotel and the Grosvenor Arms. What a treat! Fish and chips was fabulous - fresh, perfectly cooked, loved the chips and excellent tarter sauce. Wasn’t a fan of the minted mushy...

Table of 4 3 course meal. Nicely presented but everything was cold. Poached egg on top of smoked haddock fishcake cold! Lentils under lamb shank cold. Side orders didn’t arrive until end of meal!! Puddings freezing cold, freezing crumble freezing sticky toffee pudding freezing custard!...

Of course we had a few breakfasts here. You have the option to add breakfast to your hotel package. We choose not to add breakfast so we were unsure if we would be awake in time. We did try them for late night after dinner...

I needed somewhere near Victoria to meet my sister & her children. Thought the food would be suitable for them & some of the reviews were good. They were very happy with their burgers, but the service was dreadful. I'd booked a table as we...

This was a good offer - on paper! But you often get what you pay for. Pros: Nice lounge Scones were fresh Friendly staff, but seriously understaffed My dietary request was met (to a degree) and I received a prompt reply to my email Cons:...

Riktigt god pubmat i snygg miljö. Helt ok priser, bra service och möjlighet att få notan på hotellrummet om man...

This used to be a lovely hotel, but it now seems cold and soulless. The dining part of The Grosvenor Arms is big and pleasant enough, but it lacks warmth. There was only one waitress on duty and she quickly became rushed, serving food in...

We came here after our wedding the room was huge as was the bed. They gave us a bottle of prosecco to celebrate our big day and were generally lovely. Breakfast was great and much needed after our night out. All in all great place...

When this was known as The Brasserie at the Grosvenor Hotel it was a useful stopping off point for decent brasserie-style food while waiting for the train home from Victoria. However since it became "The Grosvenor Arms", presumably attempting to adopt "gastro pub" credentials, the...

It is an easy going place. My steak was good with a nice sauce. It is a good place for a quick bite.

We enjoyed a full English breakfast at The Grosvenor Arms. The food was hot- eggs, sausage, bacon, potatoes and fresh (fruit). In addition, there was a wide selection of breads each day and fresh juices. In addition, the service was prompt and professional.

I already knew the hotel, a beautiful hotel, I decided to take a friend for lunch (the service was not perfect, service slow, short staff...) However my friend and I opted for the soup, the sandwich and the delicious Cappuccino. The food was delicious. We...

Headed here while waiting for my room to be ready - try the Lamb Burger is was great. Service was quick and allowed me to get in and out as needed.

Updated rooms with old world charm right next to Victoria station. Front desk staff are fantastic. Breakfast room, breakfast and staff were also excellent.

Booked in advance with red letter day voucher. Had to wait outside in corridor to be seated Dry sandwiches, terribly slow and dis-organised service, everyone was complaining. Maybe it was an off day and very short staff? I would not return.

Met up with my brother and nephew for lunch here as I was in Victoria station. Asked how the prawns were cooked. Told in batter and they arrived unshelled in a glass. Returned for club sandwich. 2 sandwiches one natchoes and 3 drinks for 80...

Had lunch here. Was tasty but perhaps slightly overpriced! I had the Grosvenor salad with steak - nice but not over filling! Husband had the burger - chips were very tasty!

After a long excursion, we needed a place to eat dinner, but didn't feel like going out. We decided to eat inside the hotel and were pleased we did. We both had the club sandwich and chips. The sandwich was fresh, bread toasted perfectly and...

Over the course of a delightful 2 week stay at the Grosvenor Hotel, we took advantage of the convenience of the restaurant for breakfast, dinner, and afternoon tea on several occasions. We found the wait staff friendly and competent and the food delicious at every...

The staff were on the ball the afternoon we popped in for tea and the tea itself was very good, a good selection of sandwiches, cheesecake, cakes, and very delicious mini scones with fresh cream and jam, unlimited tea and coffee, very good value and...

Gastropub type cusine in very pleasant surroundings. There was a good choice of dishes on the menu. Service was acceptable with the place being very quiet.

Although there was piped music which I generally don't like in this instance the music was great and the staff warm and friendly and efficient

We stopped yesterday evening at The Grosvenor Arms bar for a cocktail or two. I just wanted to say how friendly and efficient the bar staff were. Thank goodness for Eastern European people - so pleasant!!!

The traditional afternoon tea experience in a decent central London hotel should be, in every sense, a luxury experience. The experience is, of course, as much about the intangibles, the welcome, the service and the ambiance as it is about the tea, the bubbles and...

My friend and I booked to have afternoon tea here. We were very much looking forward to it, to only find out they had booked us in on the wrong day. Luckily they said they would accommodate our booking. Upon arrival, I was left standing...

Hotel is in a beautiful building and the staff are very friendly and helpful however: Afternoon tea was served on stale white bread; the Chinese restaurant has a limited menu and is over priced. I had shredded crispy chicken that was extremely salty and dry...

We stayed at this hotel and added breakfast to our room. It included an English breakfast buffet and it was really great. Very filling and it kept us satisfied for a full day of sightseeing around London.

We had breakfast twice. Once from a menu and once from the buffet. The serving plates were cold so even though the hot food was excellent it was never hot. Apart from that their was a wonderful choice and the service was excellent

Trying to tie in tradition London eatery with a luxury hotel - seems to work. Food was good and pricing not too bad :)

Booked table for 17:00 as we were going to the theatre that evening. The table was waiting for us when we arrived and the waiting staff were very friendly and welcoming. We had quite a wait for our food but when it arrived it seemed...

The main positive of this resturant was the service interaction. Our waiter who I believe was named Kamil was fantastic, very friendly, helpful and made the night far more enjoyable. The food was also goid, with adequate serving sizes and for a not overly expensive...

Waiter Kamil was very helpful, friendly and accodating. Excellent service Food (Ribs) was well cooked, with plenty of sauce No complaints about the service or food, lovely atmosphere. As a hotel guest this restaurant is a very convenient location with good food for what you...

Tried here for lunch en route as the Grand Imperial (a decent reliable place in the same hotel was in use for a private function). Just a single course this time. Steak was cooked rare as ordered. Not bad, though a little under-seasoned and a...

The pasta arrabiata was made with veggie soup I think as the base sauce had dices of carrots and celery in it. It was not at all spicy and was served luke warm. The pizza too had the weird sauce on it as a base....

Having booked for four people one of whom has extreme allergy issues with eggs, fish and peanuts we were assured the dietary issues would not be a problem When we sat at our table, the waitress(should have been hostess, but alas she didn't host but...

Enjoyed the food there during my stay in London and in the hotel. the staff were friendly, must mention Mr. Mohammed who was friendly and spoke very nicely to all guests.

Why have I not found this place sooner?! A great place for a business meeting with a selection of lounge style rooms, the option of coffee or something stronger (too early for that on this visit!) and an attractive looking menu. Attentive staff. Pleasant, calm...

The upgrade to the decor makes a visit for afternoon tea feel luxurious. As we had made a reservation, we got a prime location next to a window- very nice. Service was average - we waited a little longer than expected to be served. The...

An eclectic choice of food styles and deals in posh pub surroundings within the beautiful Grosvenor Hotel. Friendly and helpful service. Only a 3 minute walk from the Appollo theatre, so ideal for pre show meals.

For a restaurant in a four star hotel, I would have expected more than we actually received. Having booked online for the set menu, we were disappointed to realise that we were in a pretend pub environment instead of the exquisite looking Grand Imperial. That...

We attended this restaurant on the 29.10.16. We had booked a table for 2 people at 17.30 as a pre theatre dinner. We arrived promptly at 17.30 and waited 5 minutes before the maitred' showed us to the table (this is after 3 waitresses ignored...

We have used the bar at The Grosvenor many times when passing through London as a welcome sanctuary to eat whilst waiting for a train. We have stayed in the main hotel a few times as well. On our last THREE visits, we have felt...