Based on 23 opinions finded in 1 websites
Opinions
nice food, maybe a bit overpriced but overall we enjoyed it
eleni afiontzi . 2025-04-14
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I really loved the ambiance of the garden bar and we enjoyed dinner there. The chips were so good we ordered another portion of them! The service was decent but unfortunately the cappuccino I had might be the worst I’ve ever been served, although I suspect that may be due to the almond milk that was used and not the fault of the person who made it.
Jasmine Lee . 2024-10-04
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Fast service and always good food
don . 2024-07-02
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We did get the 39.5£ steak which was very fatty and unenjoyable. I’d say very expensive and overpriced. The service was good though and the atmosphere was nice.
George Chalhoub . 2024-02-22
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Came for a work dinner with supplier and the food was of an exceptional quality. Would definately return with my partner. The food was full of flavour and arranged beautifully. Servive was great. I marked down on atmosphere because it was so quiet, I would recommend this place to others.
Adrian Haughton . 2024-01-28
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Expensive but delicious food, impeccable service, and nice, conservatory surroundings.
Steve Webb . 2023-11-20
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We booked in dinner for 2 at 19:30 and to put it short, this was so disappointing. The wine selection was fine but there was no actual drinks menu, and we didn’t even know what cocktails were available. The food was passable, very small portions though and extremely fatty cuts. The worst part of our experience was the service. The host was friendly but it seemed like he didn’t know what was going on, there were a lot of rude waitresses who were annoyed at our presence, and any simple request seemed like a huge inconvenience to them. The way they spoke to us felt condescending, as if we were kids or mentally disadvantaged people. We were even asked if we wanted two straws for one drink to share, which was very insulting. I suspect this was because we looked a lot younger than the rest of the other guests, hence why we felt so looked down upon. We felt unsettled and on edge and it was like this for the whole dinner. I would only recommend this restaurant to my worst enemies.
Jak Chilton . 2023-08-14
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Had a lovely meal tonight and staff were lovely, will definitely be visiting again
Annette Bates . 2023-07-11
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We had lively afternoon tea for my mums birthday. Service was fast and all staff was great and friendly. Place got his historical abbey vibes, especially inside. Really good place for special occasions and treat!
Evita Grant . 2023-05-08
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Amazing hotel lots of history The cream tea was lush The atmosphere was lovely and the team were quick and service was friendly too felt comfortable and will come back the grounds are beautiful too what a treasure
Amanda Dell . 2023-04-30
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Sadly as previously stated it has gone down hill. Staff are not what they use to be, food wasn’t a good as previously been and the price has gone up and was too expensive for the quality of the food. A real shame as we use to love coming here and won’t be back anytime soon. Also the hotel needs a good lock of paint and new carpets as I popped for a quick walk and noticed that it is staring to look a little shabby. If you don’t sort it out soon it’ll be too late!
Mr Dee . 2023-02-01
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This place has really gone downhill. The service is terrible and the food is hugely overpriced and not very good. Disappointing visit, I won't be going again.
Sheena Kocherhans . 2023-01-14
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I visited the Garden on 14/05/22. The staff were all incredibly friendly and the setting was faultless. The pricey menu was explained by the great quality of all the food. The afternoon tea comes with a lot, but we could take away what we didn't eat. I will definitely be back again!
Dominic Hanbury-Smith . 2022-05-16
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First I'd like to qualify this review by saying we have had good meals and afternoon teas here in the past. The food at our sons wedding reception was exceptional. They definitely had an off night last night. I love bread, so I ordered the mini loaf for a starter. It turned up quite quickly and it was huge – not far off a small loaf size. We both started it while waiting for my wife's starter to appear. About fifteen minutes later the main courses arrived. Waiter was apologetic. He'd taken the order for the starter and the kitchen staff missed it. Neither of us has a big appetite. As we intended to have three courses we decided not to have any side dishes. That was a mistake as the portions were small and the bits the main courses came with were stingy to say the least. The food was warm, certainly not hot. Vegetarianism isn't exactly a new thing in Britain. Like it or not there are millions of us and the only veggie dish on the menu was pea risotto. It annoys me when they charge through the nose for something made with very cheap ingredients and that is the only option on offer. There were no vegan main courses and the only vegan starter I can remember (a tomato salad) wasn't available that evening. God help you if you're a veggie and staying in the hotel as you're going to get seriously bored with the food. Anyway, the main courses were okay, although I've had food which tasted better for a fraction of the price elsewhere. When the floor manager came over to collect the plates I mentioned we weren't happy about the missing starter. He knew about it but hadn't offered an apology until I mentioned it. Then he implied that we were at fault for not chasing up the order! I said we assumed the bread came first because it was cold and the hot starter would follow. Your bread was cold? He said. That was when we found that the bread should have been warm. There was no apology offered for that, just as there was no offer of reducing the bill, or free drinks, or a complimentary desert. We paid the bill and left without leaving a tip. Bloody awful experience. It occurred to me later. We went to a posh restaurant expecting a treat and the only reason we didn't feel hungry when we left was because we ate bread.
Mark Gould . 2021-12-06
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It was good, not great for the price
Sean Goldsmith . 2018-11-11
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What a terrible experience! I was bought an afternoon tea for two voucher as a birthday gift and we chose to use it here - what a mistake! We arrived early which seemed to be a massive inconvenience to the waitress, we were seated in the garden room which was lovely! Very light and airy. However the tables either side of us were within touching distance from us, it was very crammed in. The waitress then came over and was more interested in our gift voucher than explaining the menu to us and asked four times if we have forwarded it to the hotel email(which we did the first time she asked) then whilst waiting for our food to arrive we watch two poor ladies get swarmed by wasps, they we're all over the food and flying round them, staff just walked past, no offer to sit indoors. We then requested to sit indoors away from the wasps but we were told there are no tables, I asked a different waitress when our food arrived and she happily sat us indoor on one of the MANY empty tables. What a disappointing experience.
Abi Sweeney . 2018-08-04
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Quick in and out. Will take my own next time. Pull your pants down on price.
The Monkey . 2018-06-10
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Excellent food and service. Lovely setting, house and gardens.... 😁
Tony Russell . 2018-05-18
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152 Opinions
Never ever go to this Costa, it is beyond appalling; it is so disgusting, I'm struggling to put into words, my experience today. My husband and I popped along with my wheelchair-bound 91-year-old mother, for a little light lunch. We arrived at around 1:30 pm on Sunday 23rd of March 2025, to find the place surprisingly quiet. Given that it was a Sunday lunchtime, I would have expected the place to be alive with families and couples. We had in fact tried to find a table at the Lutterworth Costa, but it was so full, with no sitting room, we came along to this branch, hoping they would be able to squeeze us in. There were 3 members of staff on duty (2 young ladies and a young man), and only about 6 or 7 occupied tables, including us. We ordered 3 drinks and 2 toasted sandwiches and a toasted croissant. The food came quickly enough and was pleasant. After my mother had eaten half of her sandwich, she indicated she needed to go to the lavatory, and as she is in a wheelchair, I have to help her out with these things. We got up, and as I was heading towards the lavatories, the young man on duty, jumped ahead of us and said sheepishly, "I just need to check if they are clean". As it was so quiet, and there were 3 members of staff on duty, I was a bit surprised that this needed checking on first, but I just assumed he was being super-diligent. He turned back to us looking embarrassed, and I said "is it dirty?", to which he responded "yes" and then "lucky me". He walked to a nearby cupboard, collected a dustpan and brush, went ahead of us again, spent literally 10 seconds sweeping something from the floor, and then moved back to allow us to access. I pushed my mother's wheelchair in to, what can only be described as, the most disgusting public lavatory I've seen, in my 60 years of living. It sounds like it must be exaggerating doesn't it (so dramatic!) - but not only were the scraps of paper all over the floor, so much worse than that, there was urine everywhere. I don't just mean a little drop or two on the seat where somebody had not been careful, I mean the floor was literally swimming in urine, the toilet seat was covered in urine, the lavatory bowl had urine in it with no toilet paper, it was quite literally, like somebody had embarked on a highly successful 'dirty protest'. Now, as if this was not enough, the fact that this young man had seen the appalling mess, he clearly must've known what it was like, which is why he jumped ahead of me to "check", but then to think that it was acceptable for me to not only to walk into that disgusting room, but allow my 91-year-old disabled mother to sit on a toilet seat covered in urine, almost left me speechless with outrage. How dare you treat your paying customers with such disrespect, moreover, how dare you treat any other human being with such disrespect? It is unforgivable. There is no world in which I would allow anybody to be subjected to such a monstrous, nauseating experience, and the management at this specific Costa, should be either, immediately dismissed, or sent away on a course, to teach them the fundamental rights of human beings, and particularly how that relates in a hospitality setting. Surely, it is simple? Would you sit on a toilet covered in urine, while your feet sat in puddles of urine? Would you allow your 91-year-old disabled mother, or grandmother, to sit her behind on a urine covered toilet seat, while the wheels of her wheelchair wallowed in urine? You were not busy. When you opened up that morning, either, nobody bothered to look at the lavatories (not acceptable), or worse, looked at the lavatories, and could not be bothered to do anything about them (disgraceful). I would like to be charitable and think you just hadn't been aware of it, but you absolutely had, and had CHOSEN not to remedy this... otherwise, why did the young man jump in front of me, to ostensibly "check" the lavatories? We could not even use an alternative lavatory, because the only other available facilities had a huge hole in the door, and you could see right through to the toilet itself; making it "out of use". How can you think this is acceptable? I will be telling everybody I know, to avoid this abysmal excuse for a Costa, like the plague - lest they literally, catch some ungodly disease. Not only that, but why should ANYBODY come to visit you, when you, clearly, care nothing for your customers comfort, dignity and well-being? I don't imagine anything will be done about this, because your management cares nothing for the appalling experiences you subject your customers to; looking through your reviews, the disgusting state of your lavatories has been mentioned more than once, so you clearly read our comments and cheerfully ignore them; nobody takes it seriously, nobody remedies it, and there is nobody in 'management' who understands or cares one iota, about your guests' comfort. So I say again, why would anybody visit you, when there are so many other Costas, that do a great job? Rugby has a few Costas if I recall correctly, doesn't it? This place should be closed down, and the staff should find jobs elsewhere, not in hospitality! This is not a complex subject, even in the grottiest motorway service station, there's a piece of A4 paper stuck to the wall with times and 'checked' signatures... this is not beyond the wit of anybody with an IQ >50, so why can't you do this, bare minimum? I will not leave it here, I will contact your CEO and upper management, somebody needs to address this, otherwise you will absolutely have close, because customers are simply not going accept these abysmal standards, ad infinitum. Shame on you all, what an utterly disgraceful job you're doing. Next time you go and see a loved one, particularly a frail, elderly one, ask yourself if you would be perfectly happy for them to have to sit in somebody else's urine.
438 Opinions
Unless your a regular don't bother , came at Christmas, noticed for the kids entertainment regulars n main characters made sure regular children won prizes, did not help a local woman who was half drunk made it obviously clear while choosing the best 🙄. Was angry at time but was not worth arguing over a toy , but unless your face is regular will not bother , food was small but ok
2241 Opinions
Great choice of garden furniture with good prices, huge plant choice. Returned on the 11th of May for some ornamental grass, more selection
257 Opinions
New management, brilliant brilliant brilliant!!! Fish is coated with the best thin and crispy batter!! The kebabs are the best, doner chicken or lamb all are great.