The Gailes Hotel & Spa in North Ayrshire

Great service all round from check in to check out. Was shown up to my room at check in and explained everything, restaurant staff for friendly and chatty and food was amazing.

Afternoon tea with friends . Service with was good and friendly staff

We visited for the festive afternoon. Lovely atmosphere, lovely hot buffet, great entertainment. Only issue was some of the bar staff weren't very friendly. No smile, no eye contact, no please and no thankyou. Just not very professional.

Lovely time spent here with my heartrob. It was good value for money. Staff were friendly, professional, and helpful. The food was good ( We had dinner and breakfast). We also went to the spa, which was lovely. The atmosphere was nice with lots of picturesque scenery. My pictures don't do justice to the actual place.

Really nice hotel, well located. Excellent food, but service very slow on our second night.

Friend and I attended for a day spa package. Facilities were great ( would have enjoyed more than an hours use of the thermal spa) and I then had a BNS shoulder and facial done by Holly. Lovely treatments, one of my favourite facials, professional and friendly and a lovely big treatment bed. Lunch was a good sized portion and the smoothie was lovely. Thank you, will def be back

Lovely spa day and afternoon tea with friends at The Gailes. Staff all very friendly and polite, we were all very impressed with our therapists and our treatments. Afternoon tea in the hotel was lovely to - great value.

I had a fantastic day from start to finish with my daughter for her 30th birthday treat. So relaxing and the staff were fantastic. Special thanks to Leanne who gave me my massage

Came here for breakfast on Sunday absolutely first class food service great lassies can't do enough il be back.

All Style, No Substance The Gailes Hotel looks the part, and our room was clean thanks to the lovely housekeeping staff. But honestly, the staff in the restaurant and spa let the whole place down. It felt like they hadn't been trained properly and just didn't care about making our stay enjoyable. It started in the coffee shop where we were served raw sweet potato fries - twice! When we complained, the staff were rude about it. There were also other people beside us complaining about their food. Then at the spa, that's where the real issues began - we were made to feel like second class citizens. No robes and not allowed to purchase drinks or go outside. It felt like we weren't good enough to be there because we weren't having a treatment - the girl actually said, oh you are JUST hotel guests. The restaurant was no better. We weren't offered water, which is just basic stuff in any restaurant. They didn't even let us try the wine before pouring it when we bought a bottle. At breakfast, they made us wait whilst they prepared our table and then sat us at a dirty table. And to top it all off, they charged us for cappuccinos without telling us they weren't included in the breakfast. Honestly, the whole experience was a let-down. The hotel looks fancy, but the staff need to do a lot better. We won't be going back. We have visited a lot of hotels, if you visit a spa for a treat, special occasion and expect it to be luxury, this isn't the hotel for you.

Lovely stay at Gailes last night. we had booked dinner bed and breakfast but arrived early and went to GGs for lunch. All meals were delicious and cocktails were fab. The staff also sang happy birthday when they brought dessert to our friend which was a lovely gesture last night. Had a great time at the spa and thermal suite. A big thank you to all staff who were so lovely and friendly. I couldn't get our shower to turn off but it was dealt with efficiently. Would highly recommend and hopefully return. Thank you to all.

My visit was for a Spa Day with my daughters which was fantastic from start to finish. The venue and facilities were very clean and welcoming, the staff couldn’t have been nicer, so friendly and helpful and the light lunch and drinks we had as part of the spa package was delicious. I look forward to my next spa visit 🤩

Lovely lunch in the Coast restaurant

Rooms were perfect and clean, food was amazing, spa was fantastic, all staff friendly & polite

We came for a spa day and left feeling absolutely brilliant. The thermal room, outdoor whirlpool and rasul mud exfoliation experience were all brilliant, as was our lunch and cocktails. Special mention to Gracie who was super kind, incredibly attentive and thoroughly explained our treatments. We’ll be back!

I had an LED facial and it was terrific! I would highly recommend it. My therapist was attentive, through and thoughtful. Her down to earth sense of humour and postive attitude was refreshing and just the tonic I needed. I would definitely book again. It’s a little haven with beautiful tranquil facilities.

Fantastic stay, all service was exceptional from start to finish, only thing was the bed is a little too firm but didn't ruin our stay was a fantastic night away and dinner was exceptional

The hotel and facilities were excellent. I'd just have liked to have been able to access the beach by a walk rather than a drive.

Went for an afternoon spa as a birthday treat. Definitely one of the best spa experiences I've had. The facilities were first rate & my massage (by Holly) was one of the best I've ever had. I have a lot of neck & shoulder problems & she really helped to relieve these. All of the staff were friendly & approachable. Luckily, the weather was glorious so it was extra special to sit out on the terrace with my glass of prosecco, overlooking the lovely grounds. As a special treat it was well worth the price. Only slight criticism would be the signage as you enter the car park. I went into the wrong building & one of the workers outside said it happens all the time. Didn't spoil my overall experience though. Would definitely recommend.

Spa days it was great the massage back neck and shoulders exellent

Excellent stay for my dad who is 94. Friendly helpful staff and super room. Spotlessly clean and huge comfy bed. Lovely outlook to the back. Great meal in the Coast restaurant. Highly recommend to anyone. Will return for sure.

Beautiful hotel friendly staff and great food

Our stay at The Gailes Hotel in Irvine for my niece's wedding was such a wonderful experience. The staff were amazing 👏 and overall, I would give our whole stay a 5* rating. Definitely a 5* for the Reception staff. They went above and beyond the call of duty The rooms could do with the company putting a bit more thought into them. There were no walk in showers available, and for someone who has severe mobility issues this was a disappointment 😒 No fridge available and no USB power points If these issues were rectified, it would get a 5* rating for the hotel

Went for a spa day. The spa and outdoor area are absolutely stunning and the perfect location for a relaxing afternoon. Gracie did my treatments in the spa and she was fantastic. All the staff were lovely.

Lovely experience. Great room and delicious food but found it a bit pricey

Great meal, would eat again. Nobody died.

Brilliant stay. All staff friendly and go above and beyond to help. Treated exceptionally well from the cleaners to the management. Stayed here several times now and has always been brilliant. Would and do highly recommend the gailes to anyone.

Very pleasant welcome and great service. Lovely menu selection and delicious food.

Only in for the golf range but the hotel is lovely. Pity they have closed the golf course and more importantly, they had a beautiful little kids course, also closed, bit of a shame.

Food and service were excellent.

The hotel is really lovely and the food and service was wonderful. My only problem was the situation of my room which was on the first floor at the end of the corridor a long way from the lift . As I am disabled this was a disadvantage having to go through 2 fire doors before reaching my room . My wheelchair had to be used every-time I went out as it was too far for me to walk . The rest of my family were on the ground floor which would have been much better for me , as we were all there for my nieces wedding . The wedding was lovely and could not be faulted. But could not understand why myself daughter and granddaughter were on the floor above

Si Spa is one of thee best spa days I have had, so good in fact I have been a number of times without trying anywhere else. The staff are amazing, friendly and attentive at all times. The facilities are never anything but perfect. The treatment rooms and treatments themselves...woooaww! And the afternoon tea or spa lunches that I have had afterwards are always fantastic! If you're looking for total relaxation in top notch facilities then this is you're place. Considering the service, facilities and treatments, the prices are quite reasonable in my opinion!

Stayed here one night whilst in the area working.Friendly and efficient check in Lovely quiet room at rear of hotel Ate in the restaurant which was also very good Best breakfast Ive had in hotel for a long time I had the smoked haddock Good value hotel and very good staff throughout Would definitely return when next in area

Service for dinner was excellent, thank you Pyper

We went for an overnight stay to the Gailes for my husbands birthday. We were allocated Room 38,which had a nice view of the small wedding pavilion and pond/fountain. The room was very clean and comfortable. King sized bed,tv,tea and coffee facilities,modern bathroom with bath and shower, full wardrobe,iron,hairdryer,2 chairs,a small table,bedside tables,mood lighting,spotlessly. Very nice! There is a lift,but the hotel only has 1 floor anyway. We booked dinner within the hotel at Coast restaurant. Very nice little restaurant with plenty of different table capacities for couples or larger parties. There is a good range of starters,mains,desserts,drinks. We skipped starters,and both had the slow braised steak pie with mash and seasonal veg. This steak pie was heaven on a plate! Packed full of large chunks of tender beef in a rich gravy with lovely golden pastry on top,carrot,turnip,tenderstem broccoli and mash....out of this world in our opinion! We then had lemon meringue pie with poached fruits and drizzled sauce which also had ice cream and whipped cream...my husband had chocolate fudge square,also with ice cream and cream...again,heaven on a plate! We had 2 rum with coke and a lemonade,with a 7% tip I added,our bill was £75....it was a treat,and the food outstanding,so definitely worth it! The staff were all lovely,from the checking in staff to the restaurant staff,to the cleaning ladies. We were made to feel very welcome. Breakfast was included in the price. There is a continental range to start,cereal,fruit juice,yoghurt,fresh fruit,pastries etc....then your hot food is cooked to order....again,lots of choice. We opted for the Scottish cooked breakfast (without the haggis,mushrooms and black pudding!)...again,very nicely cooked,everything nice and hot. You have your choice of tea or coffee also. Check out time is 11am. A lovely stay with wonderful food and staff! For snacks etc,we used a nearby Sainsbury's. There is also a B& M store and a Farmfoods. We also did a walk along the harbour,which was lovely,as it was sunny. All in all,an enjoyable stay,and we will definitely return! (Hint for my husband for my birthday!! 😉

Very practical for golf courses in Gailes, Western Gailes, Kilmarnock, Irvine, Dundonald, Troon

Bar/Restaurant food service closes too early.

Update on another visit to coast restaurant. Very poor this time round, the bread on the prawn cocktail was old and hard and my main must have been a child's portion of steak and ale pie. One piece of beef took me 5 minutes to chew and the cabbage was also difficult to chew. Feel sorry for anyone with weak teeth, Left hungry, won't be back (until the chef comes back from holiday)

Been a couple of times service on both occasions poor

Amazing food! Spa was out of this world! And the staff were so attentive, friendly and helpful

Lovely hotel with friendly professional staff in perfect location for a golfing break in Ayrshire.

Have had a lovely few days at The Gailes. I thought I had ordered afternoon tea online for on our arrival but later discovered that I had not completed the request, but yet the staff arranged it for us without any fuss or bother for them. It was lovely and well presented. Room was spacious and clean. Bed very comfortable and had great night sleep.

I attended a wedding here and stayed overnight. It’s an ok hotel. The location is great but room is not that great. No air con and it was really hot. Nothing special as far as I can see. Staff were lovely and helpful. Breakfast was good and included in the room rate

I've stayed at this hotel a lot over the last 10 years when working in this area and am very happy with it. The staff are friendly, the rooms are comfortable, there's a nice selection of meals in the restaurant, the gym facilities are good, nice place to stay.

Great place to stay, we enjoyed hiring e-bikes for an afternoon and the spa treatment afterwards. Highly recommended!

Had a great spa day here with afternoon tea

Fantastic, lovely clean rooms, meal was amazing, Chris was a great host/manager credit to the company. Only small fault bar service was very slow, took far to long for drinks to arrive at table.

Just attended a funeral tea at the gables what a disgrace 70 people arrived to show their respect staff arrived with luke warm tea and coffee not one person had a tea spoon to stir their drink soup arrived it was very wattery again no salt or pepper on any table buffet was bought in cakes overcooked sausage rolls waited 15 min at bar for someone to turn up was charged 7pds for pint of lager and 4pds for a Fanta orange what a disgrace it would have cost the family hundreds of pounds would never recommend the gables for any function

Lovely spa hotel. Main hotel staff really nice, especially Lorraine Inglis who looked after us at lunch, dinner and breakfast, very friendly, accomodating and made us feel very welcome. Food and cocktails were great! Really recommend. Spa was really nice however would not have enjoyed it had we not booked the twilight experience. When we first visited the spa outwith the twilight experience we were not given robes, also the facility is shared with gym members and there didn't seem to be a maximum capacity, we couldn't use the thermal suite jacuzzi as it was so busy and full, also very noisy, not the most relaxing spa experience. Also, my bad for not checking first, but the spa is outwith the hotel so you have to go outside to get to the spa. The twilight experience was much more relaxed, quiet and limited capacity and we were given robes for this.

Had our family funeral tea here & found the room to be a perfect size for our party and the staff to be very attentive and considerate. Thanks so much.