Based on 4 opinions finded in 1 websites
Based on 4 opinions finded in 1 websites
Nº 215 in 682 in Sunderland
Nº 4 of 4 Mediterranean in Sunderland
Opinions
We visited for the first time yesterday just by chance as we were out walking. What a find! The deli sandwiches we ordered were absolutely divine. Great choice of toasties, bagels, sandwiches - was hard to choose! The homemade soup was delicious too! Didn’t have room for anything sweet so we’ll try another time. Lovely decor, attentive service - overall a lovely little place. We will most definitely be back for more!!
GeeCee29 . 2024-02-24
MORE AT TripAdvisor
My daughter booked afternoon tea as a treat. I am coeliac so everything was safe for me to eat and was absolutely delicious! It was nice being able to eat out knowing I didn't have to worry. My daughter had a 'muggle' afternoon and she said it tasted beautiful. Staff were lovely. I definitely will return.
Kitten69 . 2024-02-23
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After discovering this place on instagram and seeing all of the amazing colourful photos of the food and coffees we decided to try it out for lunch on a Sunday. Unfortunately we were left a little disappointed with the food, presentation, service and pricing. Small and cosy, nicely decorated and a warm welcome we had high hopes. The pistachio latte was just a normal coffee, not green in colour or with latte art as shown on their instagram. The soup was tasty but served in the same mug as coffee was in, so a small portion and the toastie was average flattened down breaking apart with not a lot of filling. It was presented very basic just on a round white plate, again nothing like their ig photos. It was just not what we were expecting hence cannot highly recommend or return. No basic condiments on tables or even offered ie salt/pepper. Cake selection on the day was poor with only a few odd ones in the cabinet, so we chose not to have a sweet. Staff were friendly, but appeared stressed as if shortstaffed or not in usual roles. We were asked twice what our order was, advised of a 15minute wait which actually was more around 25-30mins and there was only 2 other tables of customers in. The lady seemed flustered, shouting for another member to go out and 'get a tin of tuna' and whilst behind the counter making a racket of cutlery and cups. For what we paid, it didn't feel value for money either as there are alot of independent cafes that we regularly visit.
Compass44115931923 . 2024-01-07
MORE AT TripAdvisor
We love this place ! Such a gem in our area! The owners Kate & Emilia are fantastic, friendly, accommodating and you're always made to feel so welcome and valued! The place is beautifully decorated and has a wonderful welcomg feel .. All food is beautifully presented & so tasty , from the toasties, to the cakes ,scones and afternoon teas it's all such great quality and taste . Just what the area has needed, and long may its succes continue. Try it you will not be dissapointed .you can also take your dog !x
happytimes23 . 2023-10-31
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100 Opinions
We ordered a take away for delivery, and ordered it to be delivered at 8pm as we were due home just before then. Just eat then said it was was delayed until 9:20pm so we knew we had plenty of time. I received a call at 6:20pm saying they were outside. I apologised and said it was ordered for 8pm, we are not there to collect it. The driver apologised and said he would sort it. At around 8:15pm I rang up just to confirm that the food was still coming and a young girl answered and said she would find out. Suddenly a very rude and angry man came on the phone, he did not say who he was, and started actually shouting at me down the phone for refusing the order. I tried to explain the problem but he would not let me get a word in. He said on his end it did not say 8pm but I had the app open and it said 8pm on my end. I even tried to say it may be a just eat error but he would not listen. He was extremely aggressive. I asked to speak to someone less unpleasant so he put the young girl back on the phone, who was full of apologies and incredibly helpful. So I would like to thank her and point out how good she was considering how aggressive and unprofessional her colleague was. When the food was delivered the driver was lovely, and he did show the ticket that said 6:55pm (still later than they actually tried the first time) but I explained that I had triple checked and the app said 8pm. I absolutely think this was a just eat error and did not bother me in the slightest, these things happen. This review is based on the vile behaviour of one of the staff. This is the first time I've ever left a negative review for anything because I was so appalled by the way in which he spoke to me. We order from here regularly and enjoy the food, so I really hope the establishment get rid of this awful employee.
10 Opinions
Lovely afternoon meeting old friends & one special friend from Australia. This is a hidden gem but could be improved greatly and 'COULD BE A UNIQUE' place for Sunderland. Firstly they need to get the phone line working. Three of us had tried to get through to pre order food but phone line does not work. Two lovely happy girls on service but they were overworked and looked stressed, they need a pat on the back . Couple of jacket potato orders were missed from one order so it was an extra half hr wait. Then 2 sandwiches came out with wrong fillings then they ran out of bread so no more sandwiches could be ordered. Not the waiting staffs fault but they got the flack. Then we were told there was no white wine left. Such a shame as we loved the place but it needs these things addressing. would still recommend as we need some unusual attractions in our city. With a telephone system that works.
47 Opinions
Attended a party here last night, Terrible service and drinks. The staff were miserable definitely no service with smiles in this place. I do agree with the last review, the staff need customer service training. Gin with a warm bottle of cheap lemonade for my first drink, Then I got a glass of Warm Prosecco (which I was advised by the staff that the party guests were drinking far to quick so can’t chill quick enough)🥴 Then I received a flat dreg from a different kind of Prosecco bottle which I had to send back. Then I noticed each round of the same drinks I was being charged different prices. When questioned I was told I should be lucky that I have been undercharged the previous time🥴 Good job this place is at the bottom end of the town so it was a 1 off visit, I’ll not have to visit again.
631 Opinions
This is a wonderful venue to have at the heart of our community. I particularly like the art exhibitions which are very professionally displayed; make it a visit, you won't be disappointed. The Courtyard bar is the icing on the cake for laid back food and drink. For CAMRA drinkers, it's a must.