Based on 41 opinions finded in 1 websites
Based on 41 opinions finded in 1 websites
Nº 608 in 986 in Sefton
Opinions
Came here for my 30th birthday as we were staying in the hotel. Food was excellent - Sticky Toffee Pudding was the best I’ve ever had! But the real star was out waiter Liam! He couldn’t have done any more for us if he tried, great asset to the team! Can’t wait to return! :)
Amy Holland . 2024-02-15
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Massively over priced. Duck potato cake didn’t seem to have any duck in it. Halloumi just tasted burnt. Burger terrible. Restaurant was cold. Will not be back!
Zbigwy Jones . 2023-11-26
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Got rushed into ordering food at the till. Burger was burnt, all the bread was microwaved, soggy chewy calamari. Not great at all considering how much they charge. Plates and ramekins all chipped Didn’t get asked how we liked our food and plates weren’t cleared for over 45 minutes. Won’t be eating here again unfortunately
Rachel . 2023-11-06
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Food OK for price. Breakfast is a little tragic... Given the standard of their dinners I'm surprised they don't offer breakfast cooked to order. Instead it's powdered scrambled eggs... Bar staff are inexperienced. Service is much better at Sparrowhawk pub round the corner (grub is as good as and half the price!)
Rob Willmore . 2023-10-26
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Food and my glass of wine was brilliant didn't stay long as I was on my own
gail hall . 2023-10-14
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Food was decent, had better for the price. waited an awful long time to get service. Waited 15 min for a desert menu's only to be forgotten about for almost half an hour. Even though the staff were stood 10ft away from us. Ended having to go to the bar to pay as we couldn't even get the attention of the staff for the bill. Won't be going back as seeing other reviews being somewhat the same.
George Watson . 2023-08-28
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Food was alright, had the beef but it was dry and needed more gravy. Servers were nice but the service itself was poor. Sat waiting 15 minutes for drinks to arrive after ordering and 25 mins to order dessert after the meal and were basically forgotten about so got up, paid and left. Wouldn’t go again as I expected better considering the prices of the food
Shannon Barton Constable . 2023-08-28
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The food was fine. We came in on bank holiday Monday for a friends birthday celebration. We were 7 adults and two kids. The service was shockingly slow. We had to constantly chase someone for something. They forgot our friends drinks for the entire meal and we couldn’t ask anyone because they all disappeared to the back. We then ordered dessert and had informed them it was one of our friends birthday and they said they would bring a birthday plate but surprise surprise THEY FORGOT! We had to chase it up and then when the lady came with it it was alright. She didn’t mention anything about the chocolates having alcohol so the children at the table asked for a chocolate and we gave it to them. One of our friend had the other chocolate on the plate and that’s when we found out that there was Alcohol!!! We decided to just ask for the bill and go. We got our bill and we’re ready to pay but now the card machine were down and then they asked us to pay at the bar. Which we did but then then we were not able to pay separately. I don’t know if we went on a bad day but the service was bad and k wouldn’t recommend it! ESPECIALLY IF YOU HAVE KIDS or allergies/intolerances!!!
gail bare . 2023-05-31
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Sausage and Bacon barns are a must.
Gregory Callaghan . 2022-05-06
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Was a treat for my Mum's birthday. Awful service and even worse food, 3 dry tasteless sandwiches for £28! Total rip off. Won't be rushing back.
Michael Tully . 2021-07-28
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So long as you're prepared to wait ......
Mark B (Bocks) . 2021-07-27
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Birthday meal, tapas style menu, 3 plates for £15, with a few drinks right by the golf course. Very relaxed atmosphere in a covered outdoor patio area, shame Spring didn't show itself but staff offered blankets and there are some patio heaters to help keep you cosy, food was very good, I particularly enjoyed the camembert 🤩 would definitely return.
Linda Gaines . 2021-05-02
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LFC TEAM PARTY ALL NIGHT , DISGRACE , SHAME ON YOU !
tina hamilton . 2020-06-26
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its ok but to say this is a beautiful 4 star resort the menu is limited and the honey carved ham was rock hard real shame
Keely Kirby . 2019-07-14
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Food was lovely as always . Staff very helpful and polite 🥂 The hotel and spa also amazing reception guys big shout out to you all .
Diane Rendell . 2018-12-12
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Fabulous experience at this hotel, really enjoyed our Spa treatments. The restaurant was fab staff very helpful very pleasant. Rooms first class, really e noted this break and I would definitely go again.
Maureen Davies . 2018-08-09
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I can only speak for the spa, but I found it disappointing. On the occasions I went there I found it overcrowded with nice, but inexpert beauticians. Such a shame, it would be perfect it it could just deliver a better service. Not a patch on the Titanic Spa in Huddersfield!
Sunny Sunday . 2017-04-02
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1206 Opinions
1 member of Staff rude and not customer friendly on the bar. Pulled a face as she had to make a cocktail. Not sure where to begin with the food! Ordered 4 meals, staff member put 1 through incorrectly meaning that 1 person in my group then had to wait more than 20 mins for her correct order, which when arrived was still wrong, that is after waiting over 25 mins for food. 1 chicken was so badly overcooked couldn't cut through with the knife. Shepherds pie did not come with Roasted carrots as advertised and the veg with it, cabbage and peas not cooked as hard. Hence why I wouldn't recommend to anyone, we were treating a family member and we all ate at different times. Not an enjoyable experience for the money paid.
109 Opinions
I placed our order online, then rang them direct as I needed a gluten free base, but with Vegan cheese (due to wheat and dairy intolerance - NOT Allergy) online there was no option to change the cheese. I was put on hold whilst the girl on the phone spoke to the manager, she was courteous. I was then told this couldn't be done. I have ordered before from here and it has not been an issue before. I cancelled the whole order over the phone. Then went there in person to try and order and was told again they couldn't put Vegan cheese on gluten free base, with no explanation! Asked when my refund would be given and was told 3-5working days!!! Disgusting service! Won't be using them again
1975 Opinions
Ordered thinking it was from aintree order from from store. A little disappointed as food was a bit cold.