The Estuary Kitchen and Grill, in Liverpool

Am a regular traveller from Liverpool and have visited the bar quite a few times - but will not be coming back again. We have never had anything approaching reasonable service - tills don't seem to work half the time (or staff have not been trained properly to use them), half the time the food does not arrive unless you go hunting for it and then the staff don't know whose food is yours. Food quality is pretty basic anyway. There are other places to eat but many of them are not open in the morning....I think they know that here and take that as an excuse for poor service. The only good thing is that you can buy some sandwiches from Boots and eat them here and they don't bother you about it. It's a wasted opportunity to provide a service to tired and hungry travellers.

Was here in restraunt on Monday morning the 1st April I was hoping it was an April fools joke cause this is what it was , I had ordered 3 breakfast baps orange juice coffee and tea which came to £39.74, card machine had froze but money had been taking from my card we were told we could not have our food unless we paid again which we did not agree to we had showed the manager Leanne the that it came of our card but she assured us that it would go back onto the card as it had said pending we took her word and asked for a contact number incase that it hadn’t went back to our account , the transaction completed and the money NEVER went back to our card , Leanne has given us a number that it us saying but in use when we try to call and then we can’t find an email address we have now emailed the airport , it is not acceptable to take advantage of people like this , what if this was the last of our money on holidays travelling home with our 7 year old child and to be told we couldn have our food , in the end we wouldn but give any more money to tiur restraunt and Went to another restraunt in the airport , we go back regular to Liverpool and will not go back to this estuary restraunt again

Ten minutes late for breakfast so had to choose from the lunch menu. My wife ordered the cauliflower curry which came with a poppadum dropping in oil and no mango chutney or coriander. She had asked for chips instead of naan but was told no, she would have to pay £5 extra for chips. The food then arrived with no naan either. Run out. Would you like something else instead ? Too bloody right at £16. Comes back with a plate of chips. My chicken kebabs came with bullet like peas and coleslaw that had congealed into the plate. Vastly overpriced served by staff who just couldn't give a toss. Is it run.by the government by any chance ?

Before starting a week's holiday in Krakow my twin brother and I had hours to kill before catching our flight so we visited some of the bars in John Lennon Airport, The Estuary was one bar we visited. Been here before quite a few times, its a good looking bar, interior is light and airy, a cool looking serving bar dominates the main room ,great decor and furnishings including plenty of seating options. We ordered a coffee each, these were served steaming hot, we chilled out and looked forward to our upcoming holiday to the fascinating city of Krakow while we supped our coffee's. Coffee was really good but at airport prices it should be ,really enjoyed our visit here before we moved on and as on every other visit to here we had a positive experience.

Very poor experience here; a disappointing start to our holiday. Service was very slow, low-energy and lethargic. The staff member serving at the counter kept a couple of us queueing for quite a few moments, as she prised herself away from browsing her phone. She then abandoned serving the lady in front of me, to laboriously top up the milk which another customer complained had run out. I ordered a large Americano coffee which was £3.70. It had barely any taste and I took it back to ask how many shots were in it, as I’d noticed the server topping up what the machine had dispensed with water. I was told one shot in both large and medium sizes, so if you pay extra for a large cup, basically you get a weaker cup of coffee and pay the extra for hot water. We ordered a full breakfast, which was £16.99. The two sausages were practically charred, completely over cooked and burned. Could hardly get the knife through them. I was told they were all like that and it would take too long to cook replacements from fresh. I was offered more bacon, with the server remarking that that was over cooked as well. Honestly, could be so much better with the right management. I’ll avoid in future and try one of the other options.

Terrible food and service. First time in years I've returned food. Cheese burger and chips. Inedible. Cornered market. Really needs sorting out.

The girl serving with the tattoos, I think someone called her Rosy? She is not the person you want giving customers the first impression of the place. Moaning and swearing constantly, the service is shockingly slow. A till for cash and a till for card, big que waiting to pay cash. The pregnant member of staff didn’t stop running around, service with a smile, get rid of tattoo girl! We came here because it looked empty compared to other places. Expensive but given its at the airport, that expected, typical rip off britan.

This was very busy, and we were not sure about airport food... it was delicious and best of all the management team Owen/Tom brought our food out personally in the midst of the craziness. Really great food and thank you with much Namaste for the above and bounds of customer service. Camie D Lupinacci Retired Director of Sales and Marketing Hospitality

This is a spacious cafe situated in the departures at the airport. The menu included sandwiches, hot breakfast rolls and pastries along with hot and cold drinks. The pastry was good and the sausage breakfast roll average. Coffee was nice and the prices very expensive but it is and airport. There was one lady serving a long queue of people so took a long time to get our food and drink.

Food and pricing was what you would expect at an airport. They appeared to be short staffed as one lady was running around trying to do everything. The reason I gave it a poor review was the cleanliness, the floors were filthy with food from the previous day still on the floor - we were there as it opened. This was very off putting and made you think what the rest of the place was like.

Surly staff. Poor sevice. I went to the wrong counter. Man told me to go to bar. I hadn't heard him first time Walking away I heard him swear. Ordered & gave our table number. After 20 minutes I went to the serving bar & food sat there going cold. I took it myself after asking if it was ours. What was the point of taking table number?? They weren't busy so need for delays or attitude

The pizza was really, really thin and hardly any topping on it. Apart from that it did taste nice I suppose.

Never had such disgusting food bacon was grey on a flat dry brioche roll one bite and had to leave it never make that mistake again , girl behind counter totally disinterested in her job

Terrible place, no staff. Takes ages until order be prepared and bring to the table. Lots meals of menu card is not available.Never more..

Disgusting food. Absolutely robbing people. How this place is allowed to operate is beyond me. Terrible.

Before catching our flight to Salou my twin brother Stephen and I decided to drop into The Estuary Kitchen & Gril and what a nice time we had. A nice airport bar ,light and airy interior, great decor and furnishings, a cool looking serving bar and plenty of seating options spread throughout this bar. We got beers each,these were served in excellent condition being iced cold and sparkling and we just kicked back, chilled out and looked forward to our holiday in the sun . Beers served in here was spot on, it was just so good being in such a lovely bar enjoying a quality brew and sat with my twin brother Stephen ,best beer companion in the world. We really enjoyed our beers in here before we moved on to catch our flight and as on previous visits to here we had a great time.

Over £30 for 2 breakfasts which had items missing then to be told they didn't even have them, an not told when ordering, food cold an I give a better breakfast to the dog, don't waste your money

Paul was very helpful as I am disabled. Paul carried my cup of tea for me and helped me sort my money out as I am semi blind. Very polite and cheerful Lovely cup of tea and muffin.

Breakfast place of choice at Liverpool airport, mainly because the staff are friendly and the coffee comes in real mugs, not plastic like most others here and you can go up to the counter and just order, like in olden times, rather than have to...

This place is a joke. Faulty Towers comes to mind. 4 staff on which includes one chef, 2 staff go on break at same time leaving chef to serve tables. Waiting time for food was so slow & 4 dinner items not available. Not one...

Lovely restaurant I always visit here when at John Lennon airport, the staff are lovely, I was served by somebody named Kerry who was absolutely lovely. Food is always nice too. 10/10 would recommend 😊

Nice and quiet, I got lucky in beween busy periods. Friendly staff (Nikki) she was lovely. Place was clean and tidy

Wandered into The Estuary Cafe at the airport whilst waiting for a flight to Jersey on Saturday morning. Very impressed. There were just two young ladies working, that we could see, but they were so efficient and there was a lovely calm atmosphere. It was...

Ordered a vegan burger but for the price I wish we hadn’t bothered! Said comes with salad. The salad was a slap of lettuce in a bun with the burger and sauce. As a chef I would be embarrassed to even serve that to anyone...

Shocked!! and feeling ripped off!! Should’ve gone to Burger King. £14.50 for a tiny burger with a limp discoloured lettuce leaf in it, I actually feel angry…Strongly advise avoiding this place.

Just had a drink here whilst waiting for my flight. Such friendly, helpful staff. A special Thank You to Sam, a true gentleman!

Very clean for how busy it was, very friendly staff especially the lovely Kim, best place to wait in the airport when you’re early!

service at the hill was great, was speaking to young man didn’t get his name. but was very pleasant. karen got us our waffles which were delicious, lovely woman. great service overall defo recommend

Absolutely terrible Delayed at the airport so decided on eating here worst mistake. The woman assistant at the till you cannot order food here I will come to your table and I will take your order from there I won't be long but you can...

Exceptionally overpriced. Unfriendly staff who look like they csnt be bothered and ignore you for ages at the till, without so much as an acknowledgement. I'm a frequent flyer and it's not first experience and hey you have a big sign up asking for reviews...

Worst breakfast I have ever had. Bacon hard and inedible.The bread roll was sweet and not appealing at all.

Great experience came in whilst travelling back home with a group of friends staff were pleasant and helpful

Very friendly and welcoming staff who delivered our food to table after ordering through scan amp. Food came quickly. It was nice but quite expensive. The vegetarian sausages where delicious and coffee was good!

It's often not easy to find good value, great tasting food while waiting for a flight, but The Estuary at Liverpool John Lennon Airport didn't disappoint. The food was served quickly and was cheaper than its competitors. We had chicken and bacon caesar salad and...

Off on a 10 day holiday to the Costa Del Sol my twin brother Stephen and I dropped into The Estuary Kitchen & Grill as we were waiting for our flight and what a good visit. It's you're standard airport bar ,modern ,lots of seating...

Clean tables with prompt food service the young girl with pink lanyard extremely helpful and courteous made our visit here one to remember I highly recommend stopping off here before your flight

Early breakfast for 2 adults and 2 small kids £58.00 2 staff on, (very pleasant but rushed off their feet) massive queues. Breakfast food well over cooked and served cold. Bacon was as tough as beef jerky. Coffee like dish water. I’m amazed that in...

First time visiting Liverpool airport as I’m based nearer to Manchester and I can say I enjoyed my experience. The staff were lovely and friendly and were more than happy to help me with whatever I needed as I did ask a lot from them....

We have been here before and thought we would try again before our flight! What a shambles! We watched as a member of staff was cleaning the floor in front of us and then stopped and with out delay proceeded to the kitchen where she...

Very friendly & welcoming male staff member who took our order. Food came quickly. It was nice but quite expensive. No other complaints.

Sherry and Grace did great job this evening. It was very busy and they produced delicious food and excellent service!

Surprised the server kept a straight face serving that 🥴 Wasn’t expecting much but that was jokes 😂😂

Spent £35 on two breakfasts and two coffees. Sausages were rock hard, bacon had a funny smell on it. Couldn’t eat any of it. Tables were grubby when we arrived - should have taken that as the sign to immediacy leave. Ended up going to...

Appalling. It had just opened and was filthy. Obviously cleaned by people who dont care. More people walked out than stayed. Disgraceful dump

We were met on arrival by a nice chap and told to chose a table. We sat at the table and looked at the menus which were dirty. The tables were sticky and greasy. That was enough for us, if they can’t even clean the...

I have to say that I had a lovely experience. The two ladies who looked after me were friendly and welcoming; the food is being freshly prepared and I saw tables being cleaned constantly while I was eating. Nice comfortable seating, no crowing between tables....

Staff haven’t a clue what they are doing. Asked for a breakfast without beans. When meal was brought with beans - asked for it without. Staff member came back and said it wasn’t on their system without beans so tough. Took it up with the...

Greeted by a member of staff when came into the restaurant, was given a table and talked through how to order. Placed my order at the bar followed by a short wait my food arrived, I was sat close to the kitchen and could see...

Went for food on Sunday 22 June, absolutely horrible food, was freezing cold when we eventually were served by young lad who couldn’t have cared less!! Way understaffed, way overpriced!

Understaffed, no one in charge, not much food available as run out of most things. Ordering method unintelligible. Server had his thumb in my chips as he plonked them down in front of me. Strangely the chicken burger was quite tasty but overall a poor...

We got cappuccinos but when we sat down to drink them, they were cold. The lad who was serving told me to go to the kitchen to ask about changing them, really? The kitchen has a lock on it for staff use only. Another member...

Pre-Flight breakfast 2x breakfast buns, eggs not runny, more like McDs but greasy. Sausages ok, usual cheap ones with little taste. Worst thing is the buns are soggy like they've been defrosted in an oven. Poor quality for £6.99 each. As per other comments, staff...

Food was average at best coffee was ok but the staff need lessons on customer service literally just throw your food at you with not a care in the world I’ve never been anywhere with staff with a can’t be bothered attitude won’t be back...

Absolutely awful. Two cheeseburgers with chips and two pints over £40. Staff couldn’t care less when serving the food at your table. Food was Luke warm and tasted awful. Don’t waste your money. Go to Burger King instead.

Coffee tasteless. Staff idle and unfriendly. Coffee not brought to table as I was told - instead it was left sitti g on countergetting cold while 2 staff members chatted among themselves. Awful experience.

Absolutely disgraceful food. Had the ultimate breakfast and it was given to me cold. I told a member of staff who was lovely and she took it away. It was returned.. at the same temperature-cold. They changed the sausage and everything else was the same...

We travel for business VERY often through Liverpool Airport and found it a shame recently to see this place had to close , we ate there each visit and even worse how awful it is that a couple of great staff have gone , the...

Absolutely rancid food. Rats deserve better than this. Avoid like the plague. So horrendously overpriced too, then again even if it was £1 it wouldn’t be worth it. If I had pet pigs they would get a better breakfast than this place.

Hi my wife and myself went for some food in this place they hardly had anything left to eat my wife ordered the last burger with cheese on I ordered a pizza we waited 25 mins for our food the burger didn’t have any cheese...

After waiting over 25 mins for a meal , asked where it was - took several minutes to be told they gave it to someone else - how, when they use the numbered pagers? Took 10 mins from querying where meal was to receiving money...

Horrifically overpriced for what is basically a greasy spoon with the emphasis on greasy... £14.58 for a coffee, a tea (£2.90 for a cup of tea!!!) and bacon/sausage sandwich.. Staff are gobby and miserable and the tables are dirty. Giving Liverpool Airport a bad name,...

Just when I thought the Kissing Gate had won the prize for the worst restaurant in the UK, we have a new contender.. The management of the airport and of this restaurant should be ashamed. Friday September 6th. 6pm. FORTY FIVE tables piled with dirty...

El vuelo temprano a la Costa del Sol nos vio con horas para matar, nos detuvimos aquí para tomar un café, ya que los precios habituales estaban inflados, es un bar del aeropuerto, así que es una audiencia cautiva, supongo, el café estaba bien, nada especial, hacía calor , reviviendo, no es el mejor café que he probado pero, de nuevo, no es lo peor, el servicio es un poco lento a pesar de ser temprano en la mañana, tomamos un sorbo de nuestros cafés y esperamos nuestras vacaciones en la zona balnearia bañada por el sol La Costa del Sol, la visita a The Estuary Kitchen & Grill estuvo bien, nada especial.

A coffee and a pastry for nearly £5 is just excessive. Why in a place where they advertised duty free is food sooooo expensive and generally not great. I could have get the same pastry at Lidi for 30p.

Food and service very poor wouldn’t recommend to anyone staff very unhelpful and rude food rubbish Not worth the money far better value in macdonalds

Very quick service, food ok but warm rather hot, pleasant staff with good customer service. £29 for 2 standard breakfasts and coffee that is self service doesn’t represent great value, appreciate inflated airport prices, but really....

We got sucked in by the "bakery" aspect. Its not a bakery.At 11-odd the lunch menu wasn't underway yet so we were on the breakfast menu. The breakfast menu essentially involves giving you low quality and little quantities of breakfast staples and charging you through the nose for it.Prices here are ridiculous. Avoid.

Slow service and poor food. Needs to dramatically improve its offerings. Poor value too. Not worth a visit.

Lovely food, good quality and fresh. Very efficient service. Fairly reasonable prices for an airport.

Had the "ultimate" breakfast, lowest quality slop possible. Extortionate price. Absolute disgrace. Rather burn my money next time. These jokers should be ashamed robbing people like this. Cant even put in to words how bad it is. Avoid like the plague.

Food was extortionately priced and terrible quality. Sausages were mush and wouldn't swap out things on breakfast. Avoid at all costs

Overpriced - £29 for two drinks and breakfast with no toast. Waited in the que to order for ages.

This wasn’t just any breakfast......

Irredemantemente vil desayuno. Hash browns eran excrementos de conejo de goma, salchichas que antes se usaban como porras, recortes de tocino baratos y desagradables cocinados a la manera crujiente, los huevos parecían que el cocinero los había golpeado.

There is not one positive thing I could say about my experience here. We ordered to breakfasts before our flight, £9 for what I would consider a child’s portion which didn’t even include toast. Decided to pay the extra which ended up being £4 for four pieces of cremated toast.

Cost aside (nearly £15) it was probably the worst thing I’ve ever eaten. I don’t know what the sausages were made from but it certainly wasn’t pork. Foul.

Probably the worst breakfast I’ve ever had. Sausages made of pale mush, cold fatty bacon, vinegary beans, no toast or hot drink.... all for a bargain £12. Would have been happier getting mugged outside.

¿Qué puedo decir 12 para un inglés completo? ! ! ! ! Sin las tostadas y el té, no es un inglés completo, de todos modos, eso no es realmente, los ingredientes deben ser el fondo del barril. Patatas fritas en un desayuno ffs! ! Habían frijoles y huevos, el tocino tenía que ser el corte más barato, era horrible, solo una absoluta ayuda de Dios si los turistas extranjeros compran este shxt. . . realmente horrible

Seriously underwhelming. Very very quiet and you can see why. Indifferent service and very limited menu. No coffee available at all - just tea.

Very expensive, below average food served up by unwelcoming, disinterested staff.

With hours to kill before catching our flight to Wrocław we decided to go to a few bars in Liverpool departures lounge and visited The Estuary Kitchen & Bar and to be honest our visit was pretty average.

Not the best experience I’ve had. Ordered a traditional English breakfast and the tomato was barely cooked, it tasted cheap and like cardboard. Not worth the money at all.

Little tip to your staff...... you’re there to serve customers, not chat about your weekend to your work mates. I was there with my three young children , it took a good few minutes to even get acknowledged. The staff are very lazy and not bothered at all. Was planning on getting food but gave it a miss as it took too long to get served, and not due to it being busy .

£15 for a plateful of tepid, disgusting breakfast items and a cup of weak, tasteless tea. The food in this place is absolutely disgusting as well as being vastly overpriced. DO NOT EAT HERE.

Our local airport is a penny pinching, claustrophobic semi-dump in which you always end up carrying your luggage up or down staircases and it frequently has people queuing with their bags on the same grubby staircases.

Last friday we flew home & we eat in the kissing gate.. my girlfriend wanted wkd but they didnt have it. The helpful lady on the bar said they sell jt facing at yhe kitchen & grill. The member of staff was helpful & the way you order food is funky. Should try it in other places.

Had breakfast here before a flight and honestly one of the worst places ive ever eaten. Almost £15 quid for a breakfast and tea and they didnt even have cutlery to eat it with. Staff were disinterested and found a plastic fork so we could eat our overpriced horrible breakfast.

Had another poor visit at the airport last March, so avoided that restaurant, choose the Estuary for a tea and Danish, went to the counter, no staff there, looked around there was two which I presumed were staff at the back of the restaurant, I waited for a few minutes, then walked down their direction, one was on her mobile, she looked at me and turned away and continued her conversation, the other one was working on the remote control for the tv, I walked out and the girl on the phone watched me the whole way out, absolute disgrace, awful place to try and get some food, shame on you. Would have given no marks to this place but had to fill in 1

Avoid. High prices. Sausages that taste and look like wall paper paste. The worst coffee I’ve ever tasted. If you don’t want to feel sick before a flight, don’t eat here!

I'm sorry I couldn't give it a zero.

Unfortunately there is no view of the airport from this bar, but food and drink were reasonably priced and staff were pleasant.

Don't go to this restaurant. Doesn't matter how hungry you are. Came through at 4.30am. Both of us got sick after eating their breakfasts within the hour. Horrible food, dirty place. And expensive as hell. Awful awful awful.

If you want quick, easy food, then go here! Just what you need when you’re rushing around the airport (other places are too slow!). Breakfast is what you expect it to be-eat, enjoy, fly!

No podía creer que no tenían vino blanco. Había un gran cartel, vino tinto y blanco disponibles en el mostrador. Me alcanza con mis otras compras y no podía creer que tenía bastante no vino blanco. Yo había estado solo tengo entrar salir mis compras en la barra, pero como compañía no quería hacerles sentir incómodos. Ah, y era caro!

Elegimos este lugar al azar después de pasar por seguridad en 4. 30:00 am. ¡Qué error. La salchicha panecillos en 6 libras cada uno eran terribles. El café era de £3 y era lamentable. El azúcar para bebidas estaba en un shaker que utilizó para conseguir en los cafés de transporte. Me imagino que este lugar no hay nada repetir negocios.

£26 for two basic breakfast and teas. The breakfast was terrible, no taste, cold, cheap meats, fatty just avoid at all costs. Service was poor with staff disinterested.

£9 por 2, 2 salchichas incinerado grasos rodajas diminutas de tocino y huevos fritos 2 x pasable. 10 libras. 49 para el mejor desayuno que estaba lejos del nombre. Este vuelo de comprobar la comida era uno de los más decepcionante que he tenido. No hay opciones para los huevos fritos y bollería excepto rancio. Ahorra dinero y evita este lugar a toda costa.

The most disgusting breakfast ever. Expensive, cold and tasteless. I never complain about anything but was so appalled at the prices they charge for such poor quality food I had to.

Probably the worst breakfast I've ever had I've never wrote a review before but I feel this strongly that I have to I've just paid £23 for a rubbish breakfast piece of bacon one sausage few beans a little tomato and a few hash browns tasteless served on the wrong type of plate not even a round of toast this is a disgrace for Liverpool itself not just this Airport if tourists are getting this kind of breakfast God help us anyway off to complain to the manager now to see what they say.

I had the most expensive (£11.95) tasteless Caesar salad here, eaten at a dirty table,which none of the staff appeared to notice.