The Dragonfly in Merthyr Tydfil

Well what can I say. It was really busy but it was Mother’s Day weekend. We had issues about the food. But the manager and staff who dealt with us was really nice and dealt with the issue there and then she was so helpful and very polite and would not let us leave until we were happy. I would definitely recommend this restaurant the staff are really nice and will do anything for you. Thank you

lovely , welcoming very attentive staff , good price and nice food, nice seating layout, cozy atmosphere! food didn’t take too long, a shout out to amanda who was lovely !

Don't normally have a calvary but wow it was absolutely lush,go try it Honestly thinking of booking christmas day 2024

This spot is fab my fiancé and myself love the food here and the atmosphere was fantastic and the food was brilliant, next time I will upload photos but this is a must ❤️

A hearty pub, with good staff. Amanda has made sure my 2 week stay has been cheerful, very customer focused , and has gone out of her way to make my experience a pleasurable one. I have eaten here every night & The food has been good and the warm welcome very refreshing. Amanda has gone out of her way to assist me with other matters relating to local knowledge & was very grateful fo her help. The staff are all hard working & very accommodating.

Had a meal today and found it appauling no staff asked was the food ok, when leaving i informed a member of staff while having left almost two full plates i got an appologie and that was it! NO offer to put things right no refund, do not use there are mostly youngsters serving who all bar one male bar staff dident seem to care, asked for Tartar sauce to go with the scampi informed they had run out two days earlier really well go to the shop and get some. What a very poor restaraunt, will not be back.

myself and my 2 sister ate here today,we choose the carvery.eventhough there was a good choice of vegetables,the fact you only get 2 very thin slices of meat was very mean(at the upper boat you get more)after dishing up our food and adding the very thin gravy we started to eat our food to find it was all luke warm mostly cold,the server asked if our food was ok and i said it was tasty but very cold,then a young girl asked the same question then i thk it was the manager came and addressed our comment,she just said she would inform the kitchen and did we want her to warm it up,,, no thx we had nearly finished but then a very polite young man came and offered us a free desert or a free drink,fair play to him,we weren't arsey of unfriendly with our comments,we were asked if everythg was ok and the 3 of all said the same,our fopd was cold,tasty but cold.i must give the staff a big high 5,they were grt

We just popped in for a light lunch. I had Mexican Nachos and my partner had Chicken Bacon Melt Baguette and they were both absolutely delicious, compliments to the chef. The front of house staff were very professional and polite and we will definitely be back soon to sample more delights from the menu. Thank you to all.

Went as a family for a birthday meal was lovely food & drink would highly recommend.And above all staff were lovely

ok so we had our drinks order, waiter said he'd be back to take our order and totally forgot. so waited an hour for our food. I also heard him apologising to another table for forgetting them to. Spoke to the manager about it and she did'nt care 1 bit. It seems as though this is the case now in most Marstons establishments and Brains which is also Marstons. I won't be eating or drinking in either anymore.

Visited on a Tuesday lunchtime so it was very quiet! Staff were lovely and helpful. I ordered the carvery and drinks at the bar and so we had food almost instantly, however in busier times I think they would struggle with menu meals and could be a wait. The food was good, not piping hot but warm. The chef was polite and helpful. The only downside was the roast potatoes were very tough and had probably been under the heating lamps a while. Nice clean friendly well priced place to eat, would definitely go again.

12 months ago I walked out of this pub after waiting with my family for over an hour to get our meals only to be told another 15 minutes.... this time friendly colleagues, prompt service and the food was good . Big well done to the new team there

Food below average burgers used to be the only thing I liked on their menu but not anymore the wife had to send her fish back

Had a lovely day today with great food and fantastic service. Our server was a girl named Kyrah and she had done a fantastic job of looking after me and my friends and especially our food.

Terrible food and staff very rude. Will never eat here again. When I go out as a family I expect to eat the same time not wait 20 min after each meal to come out. When I cancelled not to be eating after everyone else the waitress told me I could cook it myself if it would be quicker. Extremely rude and arrogant!

Stayed at the Travelodge next door for a few nights and ate and/or drank in here both nights. Food was pretty normal pub grub (avoid the carvery later on - the veggies are cold and rubbery and meat drying out) and there was a reasonable selection of beers, spirits and(of course) gins! Wine list wasn't up to much but, if you like Rose, there were 4 or 5 to choose from. What made it was the staff - just so nice, pleasant and helpful - really lovely.

This place was great when it was the dragon fly but since new ownership it's terrible, food was vile, the carvery run out of food so only my partner and daughter could eat, myself and daughter had to wait 15 minutes for ours, badly run. Just avoid not worth the hassle.

The food was absolutely disgusting plus we waited 45 minutes for our food the drinks felt like they were watered down

I never write a review but after seeing some reviews which drag down this place was not fair as we had amazing food. The King Brychan needs to be known. We originally went to Merthyr for the harvester but saw that the place was very over crowded and then the King Brychan caught our eye! We were very pleased to have gone there because the food was delicious. I think we waited 15min max for our food and the waiter who served us was very helpful and friendly. We recommended my boyfriends auntie and they went the following day and enjoyed the cavery. We both had bbq burger and extra bacon and would have it again 100%. The chocolate brownie Sunday and was delicious.

Popped in for a drink before deciding wear to eat on the leisure village and decide to eat at The Dragonfly. This was partly because when we walked in you could see some of the puddings on display in a glass case and the flake chocolate cheesecake looked good. 3 starters for £10 were good (breaded mushrooms, black pudding balls and one other. Mains we had were lasagna, lamb shank and pie. All were good for the price including extra chips and coleslaw. Staff bringing out the food were nice and polite and friendly. Only disappointment though was the pudding. Went for the Flake chocolate cheesecake with cream. Didn't taste of much really and the flake was not a Cadburys flake and the chocolate shavings weren't that chocolaty. To make matters worse the cream was on the turn. Look this place is not a top of the ladder Michelin restaurant. Its cheap food that on the day we visited was cooked, tasted good and we were all happy with.

The fish and chips were superb my wife said the nicest fish she had eaten for a long time. I had the Carvery the vegetables were beautifully prepared and cooked to perfection and the turkey melted in the mouth. I can thoroughly recommend The King Brychan, well done everyone in the kitchen and special thanks to our attentive server Kim. Many thanks to you all we shall return.

Excellent service, really friendly staff, and lovely food! Realy fast service and welcoming staff, thankyou

Took family to the Dragonfly Sunday and what a change; Pub was rammed with orders out in record time.

Visited as a family for a treat on the way home from a day out. Not from the area. No one greeting guest at the sign that stated please wait to be seated. Stood a while with other customers also waiting behind us to be seated. When a lady at the Bar leaned over and pointed to an area we could find a seat. So we found a table. Area was very cold. Order was taken fairly quickly. Waitress pleasant. The place has a pizza kitchen and this was the main reason we visited as three of the group fancied pizza, only to be told it wasn't being served. So alternative food ordered. Food took ages. The place wasn't busy. Saw two staff the whole visit. One male and the female waitress. Food arrived and one meal sent back as cold. Rest of the meals were warm. Almost like they had been sat under a hot plate. And with minimal staff to serve it wouldn't surprise me that they had. Quality of the food and puddings were poor. Would not recommend or visit again if in the area.

My partner and I called in here for food after a day out. We pick this place over the harvester......big mistake! Had to wait about 5 minutes for a table which was ok, but then had to wait an hour for our food, which was only a veggie lasagne and burger which I am sure doesn't take 1+ hours to cook, especially as there were quite a few empty tables. The waitress finally noticed we were still waiting for our food and politely apologised and our food arrive straight away. However my partner's burger was missing half the stuff it stated on the menu. My lasagne look as if it had either been cooked in a microwave or quickly reheated in it and was stuck to the plate. If the food was top quality the wait wouldn't have been so bad but it was poor and definitely not worthing waiting on re-order even though me we hungry. We left and went to another restaurant.

Second and final time to come here ! Last time was average today dire .terrible ,dreadful what more can I say ? !!! The most misleading menu ever in the history of menus Sunday lunch a photo of a chicken breast potatoes veg roast potatoes roast parsnips. It says see the special board waiter approached said we have chicken beef lamb and pork we both opted for the lamb well when this arrived it was lamb with a hefty bone mashed potato carrots and peas swimming in gravy I asked the waitress where was Yorkshire pudding and roast potatoes? This doesn't come with the meal .spoke to the manager who apologised that we weren't happy but pointed out its two meals for the price of one well thank the Lord for small mercies !!! £15.45 for instant mash hard carrots and a bone with some lamb attached to it !! Apologies are nice actions speak louder than words !!!! Avoid here like the plague unless you enjoy tragic food at expensive prices with inept staff !!!!!

Third time I've tried the Dragonfly with the attitude of "okay, let's give it another go".This time I went with a friend. Despite a near empty restaurant at 5:00pm on a weekday service was slow, restaurant cold.Food was boring and rubbery. Will not be eating here again.

Went here on a Sunday afternoon with family. When we arrived the place was busy and we had a slight wait for a table. Ordered quickly and then had an acceptable wait time for our food. Food was piping hot and freshly cooked except for the chips which appeared to have been cooked then reheated and possibly even reheated again. By the time food was finished the pub was relatively quiet. Desserts were ordered and we waited and waited and waited for them. After waiting over 20 minutes we decided enough was enough. We cancelled the dessert order explained why and paid the bill. Even though the manager was told of the situation and the totally unacceptable wait time for desserts no apology was given. Overall a disappointing meal.

Although I visited on my own it offers a 2 for 1 menu which works out good value for money. The staff were friendly and helpful , good selection of beers etc. Good pub food with a great service with table service which was first class.

Avoid like the plague if you'd rather not have your lunch served with a side order of screaming kids running around like their parents haven't ever left them out of the house before. Food awful too.

Ok lets do positives- food in general good- staff pleasant- The Blonde 30 something server (no name badge) Pleasant and attentive. She had her break while we were here and we could not wait for her to come back. Have her train everyone else!Negatives- Albino pepercorn sauce (unsure if that is just how it comes out of the bag)- Ordered drinks and seen the server input them. For the next 10 minutes the manager (Owain) who was working on the bar spent the time talking to a waitress (large older lady with pony tail not dressed in black so possibly an assistant manger?). I am sure we could have had our drinks...it was quiet enough for chats- My steak took about 50mins. I would expect half an hour for a well done steak in a place that is not busy.......- Heard several guests complaining about not being served and long waits for food although there were only 3 other tables in the section. This was not helped by the larger older lady with the Ponytail apologising to one table for the delay in food with the most condescending tone (if she doesnt want to work at The Dragonfly, I suggest you help this happen for her)- ignored whilst our server was on lunch. No excuse! Counted 5 staff that is more than the amount of tables seated in our section.CommentsLook. This isnt difficult. Put the customer first and spend time with them throughout thier experience with you. Dont huddle around the bar and chat, chat to the customers instead you never know you might enjoy it and even better, they might as well!Food is passable and the buy 1 get 1 free make it competative with Harvester on the same site.

Been twice and wont return. Simply not to my taste or liking. Microwaved food at its worst. Everything seems to much trouble for the staff

Been here 3 times this week with different people for lunch and can't fault the food or the staff who are so friendly and helpful - will be back

Good food ,good sized portions, warm atmosphere and resonably priced. Staff very friendly and helpful. One to return too.

Just had a lovely Sunday lunch at the Dragonfly - our waiter Owain couldn't have been more helpful - excellent service

Was told never to visit this restaurant as a lot of people have had bad experiences here, but I thought I'd try it out and give my own opinion based on my experience. There was a 30 minute wait to be seated as it was a busy Friday night, but once sat we was seen to promptly. Had a few issues with a lot of meals being out of stock, but once we ordered it was all done and dusted. The staff was clearly rushed off their feet as it was jam ram packed there, but a 45 minute wait for onion rings and some chicken bites starter? I wish they had advised us that the starters themselves was going to take that long. Greece proof paper was absolutely soaking where they had just pulled the onion rings out of the frying pan and chucked them into the bowl, then food arrived and didn't come with what I had asked for, but never the less I continued to eat. Found a big black hair in with my chips, neither me or my partner has dark hair, so that instantly turned me off. We was not once checked on, so therefore I felt left down. The poor waitress was obviously struggling with the amount of tables she had, and how busy it was. So instead of kicking up a fuss, we just paid and left. I can assure you, I will not be returning anytime soon.

Beautifull so far afters to come banana n butterscotch sundae just eaten steak n chips kelly had BBC ribs and chicken loved it

We arrived about 8pm to be told that there were no prawns, mushrooms, coleslaw or jacket potatoes left. My partner ordered steak which "tasted like water" and my gammon tasted burnt. Asked if we could order dessert but they weren't taking any more orders as lights in the kitchen had gone off. I understand this is a one off but I think they should've offered us a discount or something as we did go there for a meal and most if what we wanted was unavailable and then we were unable to have a dessert. Service was a bit slow and I had to go looking for a waitress to order drinks and to ask for the desserts.

Had late lunch here why is it every time we come to dragon fly you have to wait bout 20minutes for a drink to be brought to you after ordering it, then the meal well it has improved slightly but always something missing ie onion rings corn on cob etc nit good

First time visit to the Dragonfly, we went for lunch around 1pm and the restaurant was a little busy. Took quite a while for the waitress to come to our table and take our order, our drinks order took some time to come and our food took around 30 minutes after we ordered. The food, however, when it did arrive was very nice. A good selection of different meals to suit most tastes on the menu. Plus the offer of 2 for 1 meals is a big positive. The desert menu looked very good but unfortunately due to the wait to be served and for the food to arrive we did not have times to sample the deserts due to prior plans.

The dragonfly has a warm and friendly atmosphere. The staff were professional, friendly without being over attentive.We ordered from the two for one deal, from the specials board... fabulous.

Terrible service at this place. Ordered our food waiting a hour for food plus there was people cuming in after us and ordered food they even had their food before we had ours time was going on plus we had bby who was fed up of waiting so in the end we decided to just walk out of there. A really terrible service would never go back there for food again.

Likes:+ There were some vegetarian or vegan dishes listed on the menu but it was clear from the outset that the staff had no idea how to prepare and cook the so-called vegan pizzas.Dislikes:- At around 7pm, there was a 45 minute wait for a table.- At 8pm, there was a claimed wait time of 40 minutes for food orders.- We ordered 2 vegan pizzas and 2 standard meals from the menu. The waiter told us there would be a 40 minute wait. After 60 minutes we asked him for some news of where our meals were. He went to the kitchen and came back and said it would be another 10 minutes. 30 minutes later we called him over and explained that things were now getting silly as we had been waiting 90 minutes for something as trivial as a pizza. A sub-manager duly appeared with the waiter, apologised and explained that our original food order had "been lost".but that we would not be charged for the food. when it was eventually delivered. - It was not possible to make one of the indian vegan pizzas as they had it seems run out of pizza bases and sauce!- Once the pizzas were delivered, the bases had been cooked but the vegetables were raw, as if they had just been dumped on top of the base.- Inattentive staff- A terrible experience from start to finish!

Not sure what is going on here but on 2 occasions in the last year i have sat down to order food here and both times walked out after 45 mins of waiting to have an order taken.

Cannot believe this place this evening! Myself and my parter came in this evening around 8 o'clock with 2 children and could not wait to leave! Absolutely shocking! When ordering food i was told I was unable to have fish as there was none left; this was fine so I order the sausage and mash. My partner had the smothered chicken and the 1 child had a kids meal with a garlic bread starter. My partner and I also order a side of garlic bread. After waiting around a hour we were then told there was no garlic bread left! So we then ordered onion rings and popcorn chicken instead. We was then told there was no corn on the cobs there either. Then the "meals" came. My food was completely freezing and had a thick layer of gravy skin as though it had been put in the microwave but must of been on the defrost setting! My partners smothered chicken was disgraceful also as the cheese tasted like egg and had the smallest amount of bbq sauce imaginable and uneadable chips! The childs meal was mediocre with again uneadable chips but was then told there was no tomato sauce in the building and that they had run out about 6pm! Now elsewhere would have gone to the shop to get a few bottles until more arrived. The child was then not able to eat her food as she wanted "red sauce"! Whilst waiting for food we ordered 2 glasses of Pepsi and this took an additional 30 minutes to land on the table would have been quicker to go the shop to get them and get some tomato sauce the same time! Might I add there were 2 maybe 3 other tables there so not busy atall! I spoke to the staff members who were fine and agreed it was awful and gave a measly 20% discount from the manager whilst also saying she was on the verge of burning the place down herself! Whilst our waiter actually said it was a complete embarressment! Completely unacceptable!!! How you can call it a restaurant without the bare essentials is unbelievable!

20 min wait before table..eventually had our table waited another 20 min before placing order waited another 15 min asked how much longer and we were told all food 45 min late ...when the meals arrived they were cold and poor quality ...disgusting

Visited with my wife and 3 year old. Were seated quickly, food order taken after a little wait. After an hour and a couple of chases our food arrived and was lukewarm at best. It was colder than what we normally serve our 3year old.By this time our child was hungry and very grumpy. I sent meals back and had to wait a further 15 mins for the manager to see me. Was made to feel he was doing me a favour by not charging us for the cold food we couldn't eat! We won't be returning!

We were staying in the TL nearby and decided to eat here for convenience. We arrived about 7pm to be told there was a 45 minute wait for food which we accepted. However, our food and drinks order was taken but drinks took 10 minutes to arrive. Food arrived in an hour and was good but sadly the restaurant seemed to be very under staffed as it was not full.

Have been visiting The Dragonfly on a regular basis since it opened, with some meals being great and others, extremely poor. This weeks visit has left us feeling that we will no longer be visiting. After a 12 hour shift, my husband came home and we decided to eat out. We were told there was a 25 minute wait for a table and 45 minute wait for food. It became obvious, that yet again, there was a lack of staff. Loads of tables full of dirty plates and glasses waiting to be cleared. This is a regular observation. When we were shown our table, we made our order quickly. The waitress "Jill" seemed totally fed up and uninterested. I ordered curry and was told that there was no rice. HOW CAN YOU RUN OUT OF RICE?? My husband ordered gammon and asked for extra eggs instead of pineapple, which Jill showed her total disproval at his choice. 55 minutes later, we had to ask where our food was, when we noticed that at least two tables who came in after us were already served. Jill tried to explain, that different foods take longer to cook than others!!!!! Whilst waiting for our food, we sat with empty glasses and had to go to the bar to get extra drinks. When the food eventually came, my husbands food was cold and all the eggs were hard and burnt underneath.The manager did not charge us, but that doesn't deal with the issue. I would rather pay and have edible food and a nice experience. I cannot understand why more staff are not taken on , if only to help clear tables. I have seen lots of people leaving because of the waiting times. It is a real shame that this pub/restaurant is not run better as it is a really lovely establishment.

Came here stood at the "please wait to be seated sign" for a good 5 minutes and still had no acknowledgement. So i approached the bar where no staff were to be seen and there were other customers waiting. Had to find someone to take our order. When the waitress came she said "what do you want?" My face dropped and i replyed "sorry?" Again.."what do you want?" Not impressed with the service at all.

Very long wait for food, did not have a lot of food. They had put all the Sunday Specials on the board but did not have any on them in and also had no pizza or rump steak. Very disappointed! A waiter passed me a stupidly hot plate that was too hot for someone to handle and therefore i burnt myself.The waiter also put all the plates on one side of the table and asked us to pass them down even though they were very hot! Overall it was a bad experience!

The name Dragonfly .....one thinks of something swift and elegant. Sadly none of these words described the experience of this restaurant. The food was ok, although we waited over an hour. Swift? No. There was an evident lack of simple etiquette in terms of staff knowing how to lay a table- more like throwing cutlery at you. Staff communication- seemed non existent - staff were seen being left to deal with several queries whilst paying customers remained waiting patiently for their food. Simple communication is required to ensure sure efficiency of service.Food was average but ok- i would eat here again but please please please! Train your staff in simple measures around etiquette - laying a table isn't a challenge - nor is communication.

Very long wait for food, around 45 minutes. Our started came out before our drinks came to the table. They ran out of a lot of food, and it was only 7pm. Others and myself were left disappointed. The food we had was ok though, but there is a lot more choice around this which you can go to if it's too busy here. Good value though as it's 2 for 1 main meals.

Called in at the Dragonfly for lunch on Thursday afternoon whilst in the area for a training event. I wasn't sure what to expect as the food on offer at this sort of place is normally not very good. I was surprised to find that our food was very good indeed. We ate 2 x 16oz gammon and 2 x ribeye steak from the two 2 for 1 menu. Quality of the meat was excellent. All food cooked well and hot. I have much worse steaks at places costing triple the price at posh restaurants! Will use again when in the area after walking in the beacons etc. Judging by the other reviews this place is best used when it is quiet. We had a wait of around an hour for our food which was a long wait considering it was not busy! Would have been 5 stars if not for the wait for food to arrive.

Staff friendly helpful It's busy but always find you a table. Food is always amazing. Great placeBeen a few times over last few weeks

Arrived about 11.45, been many times and used to be pretty good but recently gone downhill fast but thought we'd try once more. Staff were outside knocking on the door so what chance would we have had of getting in, and getting served in any reasonable timescale. Voted with our feet and went to the harvester.

It's a Saturday night and a group of about 8 of us went in to the Dragonfly to get a drink afer a slightly overcooked meal at a nearby chain restaraunte. We are sat there drinking and the manager walks past, not even making eye contact and shouts "drink up" at this point we have alot of drink left, he again, told us to drink up and puts the light off!!!!! Whilst we are still there sat drinking!!! At this point we felt all staff members were staring at us so we left our drinks and went outside to wait for our taxi! The manager should have come up to us politely and stated what time they actually close... maybee something along the line of "hey guys, look we are closing in 10mins, if you could finish up by then that would be great" awful awful people skills and awfull manners! Never visiting here again not even for a drink.

hubby and myself were two of a party of 16 people booked at this restaurant, on arrival we were taken to our table and as with all other reviews on this restaurant we were told there would be a 45 minute wait for meals, an hour and 3/4 mins later just as we were about to leave disgusted our meals started to arrive but what we were served I would not give to my dogs, also we had to pay a good deposit to reserve our table which we were in fact put on two separate tables, surely when a deposit is paid customers should expect a meal to be serve a lot sooner than 45 mins never mind 1hr 3/4 mins, this was a first visit for us and surely the last, on complaining a male member of our party was told to shut up, disgusting way to deal with customers, so no recommendation for this restaurant.

2 meals for price of one sounded good, but I was totally wrong. Told on entrance to pick a table but there would be a 45 minute wait for food, even tho place was practically empty. My wife and myself had steak, mine was cold, chips like cardboard, my wife's steak was undercooked so was sent back and replaced but again was cold. People now being turned away after being told there's a 20min wait for table and 45min wait for food but place is still practically empty.

Called to try the Twoforone Specials with a friend and was not disappointed. We both had Gammon, Chips and the Salad option, although my friend's chips were luke warm, the staff replaced them speedily without any problems. Afterwards I decided to try the Millionaires Gateaux - it was delicious, a really big portion and I couldn't finish it and what I found good was it offers on the Menu that just let the staff know and they provide a box so you can take it home, brilliant. Kim our waitress was really friendly and helpful. Prices were good too.

I had steak, was on my own so didn't benefit from two for one deal. Service slow. Floor was littered with food droppings from previous diners and was not cleaned while I was present.Steak was good and cooked to my satisfaction.Chips tasted acceptable, I often enjoyed better elsewhere. Sauces were limited to tomato ketchup.

I visited this lunchtime with my grandmother. When we arrived everything was fine, the place had a nice atmosphere and we helped ourselves to a table. Once seated our drink and food order was taken. Unfortunatly it didnt start great as my glass had a very visable lipstick mark on it. Simon, our waitor did quickly change it however it didnt end there...When our steaks arrived ny grandmothers plate was swimming in water from where the peas had been plated without being properly drained. Simon again apologised and took the plate and re plated it. Sadly my grandmothers steak was over cooked. She didnt change it because she didnt want to cause a fuss however i did make simon aware that we werent happy about it. Our plated were cleared by some other member of staff who seemed to be rushing around and not actually giving any type of service to anyone ( i dont know her name as she wasnt wearing a namebadge.I ordered dessert and was very dissapointed because it was 90% squirty cream and hardly any ice cream. Put it this way, i doubt i will come back here in a hurry

My wife and I took our granddaughter a couple of weeks ago. The restaurant was about half full so there was no reason we had two wait 30 minutes, when the meals came they were quite small and steak under cooked we didn't complain because our granddaughter was getting fed up we won't be going back.

Recently came into this Marston pub (a rare occasion because me and my partner always find the service slow) but this time was a different level. Walked in to a relatively empty restaurant (i literally counted 7 tables in service, me and my partner being the 7th) where we were told by the man behind the bar to just find a seat in the right hand section (we are usually taken to a table the last few times we've been) and that there was a wait of about 45 minutes... aside from a lack of a smile and quite a stressed/miserable disposition, because it was so quiet we found it easy to find a seat and we were quite looking forward to some quick food due to so few customers. How wrong we were. We waited 15 minutes to be served by a waitress only for her to come another 5 minutes later after my boyfriend went to the bar to ask the man if he orders food at the bar where he was told rather ubruptly "no, someone will come and see us.".I asked the waitress once she'd finally taken our food and drink order how long does she think it will take for food where she said that she couldnt imagine it would be long, probably 15/20 minutes which we thought was going to be perfect so we ordered 2 pepsi's and waited for our food and drinks to arrive. We waited 15 minutes for drinks where i literally went to the bar to get them myself because they had taken so long. We then waited a further 30 minutes for our pizzas to arrive. After, may i mention a mother and daughter who came in 5/10 minutes after my boyfriend and I who had already had their order taken, drinks delivered and food on their table where they were already eating it about 5/10 minutes before ours. I simply had a cheese and tomato pizza without tomato slices, but i didnt realise that meant practically no tomato sauce either. My boyfriend's pizza which in his words was presented horribly, tasteless/flavourless, smothered in cheese, not filling at all and expensive, left a very bitter taste in our mouths. We had contemplated having dessert but we both decided that we didn't want to spend another 30 minutes waiting for dessert so we decided to go to McDonalds instead. Me and my boyfriend were highly dissatisfied with the service (and being a waitress myself i deal with much busier shifts every single day and my customers are never left waiting that long!) And we have decided that we will probably not go there for food again.

We visit this pub twice a year during our band contest and usually we are satisfied customers. However, this time was different. Firstly I asked for water twice and then gave up and went straight to the bar for it. Then there had been a mix up with my friend's meal which meant she had to wait even longer while we ate, and even when it did come the scampi was very well done with hardly any scampi inside. Disappointed to say the least.

We went over to the Dragon fly last night. We were told to say close to the door it was freezing. My partner had to wear his coat, I had my coat over my legs. Our food took over an hour and a quarter to arrive no apology from the waitress. Our order consisted of two steak and chips and a pizza. They must have gone to kill the cow and travelled to Italy for the pizza.We eventually moved tables because sitting in artic conditions when your waiting for your food to arrive is not much fun.Once the food eventually arrived there was no apology from the waitress, the steak was well done not medium as requested, but the pizza was really nice. We did not send the steak back because the thought of sitting in artic conditions for over an hour again was to much to bear and we were STARVING.The waitress was friendly when she fetched the bill and was chatting, no doubt waiting for a tip. Not once did she apologise for the wait on the food.I'd rather pay extra for a meal than go through that again.

Food was poor. First of all there was hardly any food available. Food arrived in dribbs and drabs. Very poor. Next had to remind waiters to bring our drinks Although the staff were ok, food terrible.

The front part of the pub was deemed drinks only. They had proper full size tables that they could use for food service but had arbitrarily deemed it to be drinks only. Food was only served right at the back of the pub or to the far right hand side. This was not good when 3 of the party were disabled and unable to walk far. In addition it meant lots of people were crammed into 2 cramped areas and a third to a half of the pub was empty. Poor use of space and management was not flexible with the seating given the customer's disability.They have a specials board on the wall which gives a change to the standard menu. We asked if they had a list of the specials on a piece of paper to make it easier for the disabled amongst us as a lot of the tables had no view of the specials board once seated. We were pleased and surprised to get a yes and were given a list of specials. However, we then realised that although they had gone to the effort to type up a list and attach to a clip board, they could only be bothered to put about half of the specials on it.Only 2 beers on tap which were hobgoblin and pedigree. Little choice in bottled beer. When trying to order non alcoholic drinks, there were few choices and a couple of the items listed on the drinks menu were not available.Food took ages to arrive and when the starters did arrive, one of them was stone cold.When the mains arrived 3 were good sized portions but the gnocchi special which cost £12.95 was tiny in size and came with 2 very small pieces of garlic toast. In addition the burger that arrived was different to the one we ordered. The waitress asked us if we wanted any condiments and we asked for mustard. The mustard never arrived. When we complained, we were faced with a sullen lady who snootily asked if we had asked for mustard in the first place. She eventually brought us some mustard but was huffy and snooty the whole time. Really poor customer service the entire time we were there and the management didn't care when we tried to complain. Very disappointed in what as supposed to be a big family treat after recent serious family illness. Would really not recommend this restaurant.

I ordered a rare steak - it came medium to well done. My husband ordered medium to well done - his was dry. I was very tired and could not be bothered sending it back (I know, my own fault!). I ate most of it but it was definitely NOT the good. Chips and peas were OK but the tomato was cold (cooked). Also the onion rings were soggy - not good. Guy at table near us sent his meal back to the kitchen. Two pluses: the wine Shiraz was excellent and the beer was very well kept. Even though they had an off of 2 for 1 and the cheaper main was free, this did not make up for what was for us a bad meal at the end of a very long drive (6 hours) and working all day.

They give it to u on a plate There no dressing it up U get what u ordered nothing else. But it was tasty. The mushrooms were bad over cooked they put them in a fryer I've been a chef all my life they were deep fried and awfulThe waitress was lovely they all were The chef cooks nice food but cant be bothered to go over and above

Not a fan of this place . Food is poor. Drinks are over priced. Sat on an outside table on my last visit and there was food wedges to the table and fag nips around the table . It was a bank holiday so was busy.... you get what you pay for

The food was delicious, there was a choice all different types of food. You could visit for breakfast, lunch and dinner. We only waited for 15-20 minutes for our food. The staff were really kind.

We had drinks here as a large group .. the service was slow but there were only 2 bar staff on .. which contributed to the service .. nice atmosphere and a good variety of beer etc and quite good prices ..

At here once, burger was over cooked. Restaurant was very busy with lots of young families. Lots of buy one get on free meals deals so I suppose if I had this deal it would have been value for money.

To be honest if i could i wouldnt even give it a rating as the food was not appetising. The wrong burger arrived and when we mention it to the waitress she seemed as though she didn't want to be there. It was very quickly corrected (too quick for burger to be re-cooked etc). When arrived was very dry and unedible.My food had a blue bit of plastic in the salad. Again spoke to waitress who appeared as though she didn't want to be there. The manager gave us his apologies and a discount but we will not be going back there.

Me and my partner came here on Wednesday for a meal, as my partners food came out his chips were cold and they give him peas when he clearly asked for salad. Mine also came out I had to send mine back because it's was cold. I ordered chicken, chorizo and seafood paella I had half of a cut single bite of chorizo in my paella! When I told the waitress about the chorizo she turned around and told me 'its how it comes in the packet' when it clearly states on the specials bored that it's 'HOME MADE' my partners 10oz steak was more of a 6oz, service was absolutely terrible with no one seeming to care, shame really.. waited also another 40 minutes for our plates to be cleared from the table, there was plates on the table which hadn't even been cleared on three tables around us that were there before we got into the restaurant 'if you could call it that'.. disgraceful. I wouldn't even let my dog eat here, let alone my family. this establishment could have a good reputation, shame..

My experience of these chains is not usually that good but this one really did surprise us. We popped in on the off chance on Sunday to get lunch. It was busy and we were advised that we may have up to half hour wait for a table. Ten minutes later we were seated and order taken. We had a roast lunch. For what it was and what we paid we were happy with our meal. The only sight criticism is that the beef was a little tough. A bit of a wait for dessert which was really overpriced and was essentially a bit of cake slapped on a plate. Over four quid for a cold slab of brownie - not good. They could have warmed it a bit and then maybe it would not have had the consistency of a house brick but it tasted fine. The waitress was pleasant.

Me and my work colleagues decided to have dinner at the dragonfly as we had worked late that day and it was next to our hotel. The service was very slow and very disappointing. The person who was looking after our table had no interest in us or any one else. When we finally got our food it looked as if my 6 year old nephew had plated it up while practicing on his skateboard. This is only a cheep an cheerful place so I was not expecting great things but I was still paying cold hard cash for a meal and in the end all we got was the cold hard shoulder.I would not recommend going.Dan

We arrived at 1pm. it was fairly quiet. The restaurant is spotless. tables and chairs really clean.very friendly staff.Kelly was our waitress and she made sure everything was ok during our visit. the food arrived and it was all lovely and hot. I had the wild boar and chorizo burger from the specials board which was very tasty. my partners Gammon was a little overcooked but otherwise everything was good. we will definitely visit again

Staff very freindly food great had steak son had bbq ribs and chicken would definite recomend too come here i will definte come back here again was quiet when came here just right not too packed

Been here many times with family. Really friendly and helpful staff. Dislike the chips though. Thats my only concern. But other than that the food tastes great. And 2 for 1 offer on all food is very very good deal! Love it here.

We saw this had three stars and mixed reviews but not fancying other options nearby we decided to try it for ourselves. It deserved the three stars. Plenty of choice and menu was good. We were warned of a 45 min wait for food on arrival which we felt was polite even though it only took 30 mins in reality. On arrival food was only warm, waitress was friendly and offered to get us fresh which we opted to decline. Food tasted ok, nothing that special. All this said, it was 2 for 1, and we paid less than £30 for meals and drinks, so it kinda 'is what it is'.

Took an hour and 20 minutes for food and apparently this was rare! If they hadn't taken so long it might have been cooked correctly

Called here on a saturday about 5:30 , we hadn,t booked but were greeted and seated in minutes, friendly staff took our drinks order straight away and gave us time to choose our meal options .It was a Two for One offer and i had a lovely sirloin steak and my wife chose a lemon and chilli chicken off the specials board . Everything was delicious and the waitress was attentive and very friendly , we didn,t have desserts because we just called for a quick bite , very reasonably priced and we would deffinately call again .

We visited twice in 2 days . Located next to the travel Lodge where we stayed and so it was very convenient.Great offers . Basic pub food at a very reasonable price . Friendly staff .Good selection of drinks . Spacious dining area. Our starter was very late on the second night . Staff were very apologetic and provided it free of charge .

I cane here last saturday as wanted to try somewhere new and i was extremely disappinted !! Service was ok but tgat was as good as it got. I ordered burger and chips. The burger roll was stale and dry the bacon in the burger was full of fat and the chips tasted like cheap frozen chips considering the meal was 11.99 i thought i was very overpriced and the quality and presentation was dreadful.also my coleslaw was stale and looked like it had been in the fridge for days the salad in the slaw was starting to discolour and the mayonaise was like water. My partner had fish and chips with mushy peas the fish was bland and greasy and the chips again were hidious !! The mushy peas had no flavour at all.i would never use this place again and would recomend that others use the other restaurants near by instead.

Waited 20 minutes to be served,after asking to be served waited a further 10minutes. had no jacket potatoes, had no sandwiches, no chips on side. Walked out. Shocking. Don't bother going.

Recently ate here with my family. The manager behind the bar was extremely unfriendly and pointed towards the family seating area. The young waitress who served us was nice enough but lacked any knowledge of what food and beverages were available. Tables were left eith dirty plates with plenty of staff walking past but no one bothering to clean tables. Overall advice would be avoid and try elsewhere.

Where to start ! the service is awful to begin with the staff (not all but most ) seem like they just don't want to be there . Then when you do order your food half the time you are told "sorry we don't have that today" . When you do get your food it is usually luke warm or undercooked . Give this place a miss .

Second time I have been in the last two months, my curry I had the first time was luke warm and bland. The second time, I had the vegetarian burger and it was very hard. The chips were scabby and the plate was dirty so was put off eating anymore. It also took half an hour for the bill at the end even though it was very quiet at the time! I appreciate the 2 for 1 deal your restaurant offer and don't expect high range quality. However, it should be better for what it is.

Had a lovely tasty and inexpensive meal at this resteraunt with friendly service and reasonable prices.and not too crowded Everything was just right..Worth a visit

Will never go back food was terrible, mash was like sawdust with an added fly and my onions rings were missing when i asked for them i got them very under cooked and inedible

Really friendly service, tasty food and a nice relaxed atmosphere with all ages there. Excellent value as we were offered a takeaway pizza as we were a party of three. Definitely recommend.

Been to this place when I've visited friends and it never lets me down.Good efficient service. Shame that the menu has changed since my ladt visit and pizza now being pushed. Loved the old offeting re. Food.Still like to visit for a drink as find it to be efficient and not cliquey, unlike other pubs, some of which aren't friendly or welcoming to visitors.

Restuarant was very busy, staff worked very hard to sit us as quickly as they could. We had a two for one meal that was very well cooked and presented - though the rocket was a bit limp as it lay on the steak!! Staff were attentive and friendly but running ragged - while what I presume was the manager spent a long time talking to an ex employee - we were sitting next to them and over heard the conversations.However we will be eating there again because of the quality of the meal and the value for money.

This restaurant is a Two 4 One type restaurant. The meals are not cheap and you could get two meals for the price they charge elsewhere.I ordered the steak, medium, when it arrived the steak was grey and it was really well done and certainly not medium. The food was very cold. They did offer to change it but I was afraid of doing that due to all the bad publicity that happens when a customer returns food. It was totally inedible and I left with just eating two cold chips and a small piece of steak.We have eaten there a few times and I made a similar complaint once previously, this time it was really awful. They took £5 off our meals but I would have rather eaten.

Good choice of menu, 2 for 1 prices making it a bargain meal. Nice friendly staff, served by Amanda who was very attentive. Will def recommend and return here.

Marvellous food, good service, nothing too much trouble , child friendly and disabled access is very good .

It's Friday night so it's date night. We have been to the Dragonfly quite a few times. Sometimes the food is very ordinary, sometimes it's mind blowing! On this occasion the food was excellent, The staff were very accommodating. I had the 10 ounce Gammon and my wife had the Lamb chops, they were all cooked to perfection, we didn't have to wait very long for the food to arrive, we had the sticky toffee pudding as a sweet. Special mention to our waitress Chelsie, she was very good and very attentive. All in all a great experience and hope to see you all soon.

Amanda was very helpful and polite recommended us on what to order & Dan was very helpful getting us a table for us to sit together. Both couldn't do enough for us