Based on 54 opinions finded in 2 websites
Based on 54 opinions finded in 2 websites
Nº 93 in 158 in Merthyr Tydfil
Nº 13 of 19 British in Merthyr Tydfil
Opinions
Woman that works there spends more time outside smoking than in the shop working , enough to put you off your grub before you enter the shop
Rhys Matheson . 2023-04-13
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Service slower than treacle in January.
Rhys Jdh . 2022-04-08
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Friendly staff and quick service. First time tried rissole💪 not exactly a fan of this meal however could not get better advice 😁
Antonin Kugler (Honest Guide) . 2021-11-24
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Very nice chips shop very very friendly staff very helpful fast service and in a prefect location
William Neal Evans . 2021-11-07
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Really enjoyed the food nice and tasty and you get good quality food
Diane Rees . 2021-08-03
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fantastic burger and chips from this place very very nice will be ordering again.....soon !!!
it is what it is . 2021-07-24
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Ordered via justeat and over 2 hours later it arrived, soaked in oil and very basic. Would never use again.
Zoe G . 2021-07-20
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Utterly brilliant staff food amazing
Stu Davies . 2021-05-13
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Didn't think ordering take away chips from a take away chip shop half an hour before closing would be an issue. The open signs still said open, the lights were all on, and there were two members of staff present chatting to each other. As soon as I walked in one of the staff members looked up and abruptly told me they were closed. I looked at the opening times before I left to make sure I'd read them correctly, but it seemed a pointless thing to complain, the staff clearly had no interest.
K Rae . 2021-04-22
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This place is filthy located in a local dive don't bother
Sam Elliott . 2021-03-19
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Would give more stars but can't, hot food on delivery everytime. Can't fault the service from the staff in the restaurant to the delivery driver. Would recommend to anyone
Neal Reid . 2021-01-15
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Love the food always hot and very polite staff and owner.
Sarah Simmonds . 2021-01-15
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Best chips in Merthyr and delivery service.
Martin White . 2020-12-05
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If I could give less stars I would. I ordered thru just eat not a problem and was giving a 45 minute wait for delivery. After 60 minutes I rang to ask about the food and told it would be another 15 minutes the guy seemed genuine so I said OK no bother. 30 minutes passed by, I rang again only to speak to a rude tramp of a woman who told me she was busy and hung up. 2 hours after the initial order the food arrived over cooked and cold.
henry gregg . 2020-07-15
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Just had two cod chips and mushy peas delivered. It was piping hot and tasty and the portions were huge. Regular chips one bag would have done for the two of us
Alison Kirby . 2020-04-15
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Had a Chinese meals from there tonight the fourth April and must give credit it was one of the best we have had for a long time and will use again complements to chef
ken eckley . 2020-04-04
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Always great food from here. Prompt and brilliant service
Ga Pearson . 2020-02-20
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Came in and ordered food, waited about 5 mins, a clear friend of the lady behind the counter came in and asked for some food similar to mine. The lady made her friends food then had the audacity to turn around and say mines just gonna take a bit longer as she has to wait for the food to cook, how about stick to an actual queue rather than your mates?
Brendon Plummer . 2019-10-28
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Always had nice food but last few times food have rubbish batter on fish was hard chips where hard and the curry was set thick couldn't pour it out of the carton. Plus today they were 50 minutes late think its time to take my money elsewhere what a waste
Grindaltash Grindal . 2019-09-17
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Would not recommend it personally
Jenna Louise . 2019-05-08
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Good food quick service and reasonably priced
Geraint Nicholls . 2019-04-27
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Food was lovely. Boiling hot & fresh. Fab delivery service! Well Worth the money! Delivery driver was great 5*
Hayleymorgan Mogs . 2019-04-17
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Ordered food took 1 hour 45 minutes to come and to be honest food was ok but not that amount of waiting time ok won’t be back
Chris Roberts . 2019-01-18
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Food cooked fresh while you wait
Neville Braithwaite . 2018-12-04
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Excellent chips, cooked in clean oil, massive portion. Proper vinegar too, will go again, didn't know it was there til now.
Andrew Phillips . 2018-11-05
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Foods always very nice. Delivery is sometimes late but the driver's always apologize.
Joanna Mcdermott . 2018-10-15
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Food is usually quite good when I order, I live quite close so always collect it, however they do occasionally forget your can of coke or any drink for that matter which means you have to run back to get it.
Matt2984 . 2018-10-06
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Lots of choice on the menu, staff were helpful, was quiet but still had to wait a while however food was lovely
Lorna Saffer . 2018-09-26
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Just had my delivery my food was pipping hot delicious given late delivery as asked I can recommend this place enuff xx
leanne williams . 2018-07-28
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Went for my son chips were lovely today lovely colour and always fresh
Beth Jones . 2018-05-19
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Food done for darts presentation night all delivered Very hot and lovely very generous portions. Every one Enjoyed.☺
Elaine Horrell . 2017-09-20
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First time I've ordered but will definitely order again. Amazing food and excellent service
Stacey Chisholm . 2016-12-24
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Ordered food through just eat, told us our food would arrive at 7.10pm. Waited 1 hour and 20 mins, then decides to cancel on us. Apparently too busy? Will be that last! You've lost a customer
Pearl Williams . 2016-11-21
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132 Opinions
I rarely write reviews, but after my recent experience at the Butchers Arms, I felt it was necessary to share what happened. Unfortunately, it was a huge letdown from start to finish, with poor service and some really unprofessional behaviour from both the staff and management. When we first arrived, we were told it would be at least 30 minutes before we'd be served because they were "too busy." When we asked if we could at least sit at our table and grab drinks from the bar in the meantime, we were told, "If you really want to, but it's too hectic at the moment." After sitting for 45 minutes with no service at all, we finally had to ask for menus, which took another 20 minutes to be brought to us. We understood that there would could have been a wait for food, but the issues kept piling up. Staff constantly stated how stressed, busy they were. Our starters arrived at different times, so two of us ate starters with our hands after asking for cutlery twice and they weren't given because they were in the wash. No napkins either, and when we asked for them twice, we were told they hadn't been folded yet. One of us had to go behind the bar to grab them ourselves. To top it off, we ordered drinks during our meal that were never written down, and they were completely forgotten. When we asked again after our food finished, we were told they didn't have any available glasses so we had to wait. So we ended up eating our meal without drinks, which was incredibly frustrating. When we finally spoke to the manager about the issues throughout the night not mentioning any waiters names, their response only made things worse. Instead of dealing with the complaint privately and professionally, the manager discussed it to the member of staff who was serving us when we were still in the restaurant, making the situation feel awkward. The staff member was really upset crying infront of us in the restaurant, and her mother was comforting her in front of everyone, which made us feel even more uncomfortable. No customer should have to go through something like this just for providing constructive feedback. The manager shared the details of our complaint and our names with other customers in the restaurant, including the mother of the staff member serving us. The next day, the staff member's mother has contacted me directly, asking me to call her about the complaint, stating how 'disrespectful' we have been to her daughter (when nothing but politeness was given to our server her daughter through-out the night) and to 'take it up with her and to blame the chef' about the constructive feedback given to the manager in confidentiality about the service we had (nothing to complain about the chef and did not wait too long for our food). This was completely inappropriate and has made me feel very uncomfortable and upset, especially since the issue was supposedly resolved the night before with the manager. We were just trying to express that the service was poor and that the whole experience was handled badly. It's disappointing that a simple complaint about bad service turned into such an uncomfortable situation and been escalated too far with Facebook status from the mother about my group of friends last night. The manager handled the complaint in a way that breached confidentiality and caused unnecessary distress.
45 Opinions
went to a wedding the buffet food run out half the guests didnt get to eat ..when mentioned to staff they did not seem to care ...and the disco was really bad the dj did not have a clue think they was just staff playing music avoid at all cost look elsewhere
117 Opinions