Harvester Merthyr Tydfil in Merthyr Tydfil

Was not a good experience. Was told at the door there was over an hour wait for food and that they run out of chicken. We were seated and had to wait over 30 minutes to be asked for our order! There were 2 tables that came in after us and got served before us! We only got served when we did because i had to go to the manager! Then when we started our order we were then told the mac n cheese was sold out too which was very frustrating as 2 members of our party were wanting that. We were really wanting to leave but as we waited over 30 minutes to get served our 3 children were very hungry so we stayed. We will not be eating at Harvester again in a hurry!

Came for a birthday meal. Service took 2:30 in total. They didn't warn us about the wait. After we told them how long it took, they offered no apology. Terrible customer service. Avoid.

Great for family's love the salad. Always consistently good food and friendly staff.

Always eat here when visiting family and have always had good service and good food.

Food was great and service from Frankie was simply amazing, will 100% come again

Amazing service from Frankie today. Lovely service and very polite. Food was fab and salad bar lovely. Would definitely recommend

Wayne was amazing so glad to see his friendly face back , he deserves a pay rise … good amazing will be back … thank you Wayne 😊

Lovely service, made our experience better

Delicious breakfast and our server Wayne’s back was in pain but his table service was insane!!! Thanks Wayne!

My first time to visit harvester in merthyr.. the food was stunning.. the 2 girls that served us was so friendly & helpful.. Will definitely go again

Lovely food and amazing service by Katy 😊

Brilliant service By Wayne, such a pleasant member of staff with amazing customer service skills. Always happy, smiling and made our stay that much more pleasant. Will always come back and ask to be steated in Wayne’s section Food was lovely cooked by Geraint and Guyl.

I would like to thank Wayne for his excellent service he was polite and very attentive to our needs and I would also to Derek the chef the food was on point and lovely

Visited here today for lunch with friends had an amazing experience, our server wayne was fantastic he really couldn’t do enough for us and he is so friendly! Also the chef geraint the salmon was beautiful would definitely recommend and guyl in the kitchen aswel all done an amazing job! Will definitely return.

Wayne was fantastic really made our visit

We eat at harvester at least twice a month all over south wales and I have to say that Wayne at Merthyr Rhydycar gave us the best service that we’ve EVER had at any harvester anywhere..thank you for a lovely lunchtime welcome

Travelled from Grimsby to visit family for a night and stayed in the nearby Travelodge. Decided to try the Harvester breakfast options in the morning. Lovely food, awesome service from Wayne. Wayne was very courteous, polite and happily engaged us in conversation and took the time to ask us how we were all doing and if we were enjoying our time down in Merthyr. Highly recommend this place and highly commend Wayne for the service he provided to me and my family.

Just had breakfast in Harvester, Merthyr Tydfil, absolutely fantastic, 5 star, our server Wayne went above and beyond to make our dining experience 5 star, nothing was too much trouble for him,what a lovley guy and a credit to your company, will definitely be returning, big thumbs up.

Really nice food. I went for breakfast, and the variety was good.

Had Wayne as my waiter and all I can say is that he was the most pleasant, polite, and caring man I have ever met! Service was brilliant with him..made sure everything was good with the food and us as customers in general. Very happy overall with harvester and Wayne. From Cherry, Selina, Sandy, and joely. Much love.

I was wanting 1 hour for steak. I ordered medium. It was well done dry and cold. Cold steak (!) 8oz for £17

used this restaurant lots over the last 6 months the food quality restaurant cleanliness and sever quality has gone down so much before xmas i would give 5 stars now 1 star at the best last time i went there it was that bad i complained and all i had back was sorry you had a bad experience we will have a chat with the staff i will never go again

Luke warm and slightly tough chicken. Not presented very well on skewer with shrivelled whole peppers. Would be more appealing with sliced peppers and perhaps a tomato slice to brighten the meal. Peas very dry. Waitress did not know that hot honey dip was spicy. Bread rolls so dry they fell in crumbs when trying to butter. Not the usual. standard we have experienced and definitely not value for money.

The service was lovely. Chips wasn't to great on all 4 meals. I had yhe tripple chicken was lovely. My friend had the steak she said it was very chewy. Kids enjoyed the burgers and pizza. Kids was very excited about all the flavours of pop on the refills. Puddings were absolutely beautiful! Great service

Had food here for first time recently with my lady and the service was shocking. It was so slow it took quarter of an hour to be served all staff seemed to be on break at the time and i get it as it was midday and only 3 tables were there but still took ages to be seen. The food was lovely, only marking down for slow service.

The restaurant was dirty, food on the floor and toilets stinking. Cutlery and glasses were dirty too. Food was actually OK, but amazed that we didn't catch anything!

Food was good but cleanliness and customer service was not anywhere near good enough

This is the 3rd or 4th time we've visited Harvester in Merthyr. Every time we have been totally impressed with all the staff, but in particular, the younger members of staff. Staff are welcoming, engaging, make eye contact, smile and are able to answer questions without having to ask a more senior member of staff for the answer. It is totally refreshing as more and more, we experience hospitality staff lacking enthusiasm, knowledge and pride in their work. Well done Merthyr team! You should be proud of how the restaurant is run and celebrate your staff. In fact, I was surprised that this survey isn't promoted more, and more accessible - eg, using a QR code on the receipt (possibly with an incentive to carry out the survey) as a URL amongst all the other receipt text is easily overlooked. In addition, the menu always keeps us wanting to try more. I don't think we've eaten the same meals twice. The choice is brilliant and takes into consideration lots of styles of diet. It's certainly not the Harvester I remember in the late 80s, or the Harvester I recall reluctantly going to with friends in the late 90s. However, I'm pleased to say that the nostalgia of 'bacon bits' lives on! A taste of childhood - thank you! I shouldn't forget to mention the older members of staff either. Equally as helpful, friendly and welcoming, it's just that the younger members seem to do more of the serving and which is why our interactions with them are more memorable. Thank you.

Great staff, very friendly atmosphere and the grub was top notch

Toilets could be cleaner. Food has been better. Server was great.

Chicken and burgers were well done. Very very well done and tooth destroying. Service was extremely slow and painful. I assume understaffed rather than blame those staff members available. Expensive family meal for the quality. This will be our last visit which is a shame.

Half of salad bar was empty, and what they did have was soggy, and unpleasant. Main food was ok. Screaming kids running around the restaurant in and out the main door the whole time

The food was poor and some of the staf rude.

Nice place but extremely expensive beer!

Lovely food well pleased again lovely

Food was not very nice and had to be sent back Then we were overcharged when given the bill, spoke to Manager who was very rude, and blamed us for ordering the wrong item from lunch menu, which we did not. Will not be returning. The Manager needs to be taught some customer service skills!

Food was overcooked and dry. Short staffed, restaurant was freezing cold. Very disappointing.

Love the salad, however it wasn’t restocked/filled. So limited to what was available

Staff are alway kind and friendly food is normally good but the menu seams to be getting smaller each year.

Disgusting, the food I and my family was served yesterday was extremely poor standards even the waitress said they’ve had numerous complaints today. Not one thing nice I could write about the food

Our onion rings were rock solid but another portion was provided. We was sat by the door which was freezing and as the restaurant was empty I should have asked to move. I had the bird surf and turf. My chicken was very over cooked and hard to eat but my steak was lovely and cooked just right. We didn’t have starters or dessert so can’t comment on them. Friendly staff and salad bar is always my fav :)

Ordered child’s meatless meatballs pasta and the meatballs were just thrown ontop they were very dry and inedible, I expected like any meatball dish that they would be cooked within the pasta, I had the 1983 combo which I normally love but this was also very dry both the chicken and ribs were not enjoyable at all

The staff were brilliant but unfortunately the place was really grubby and the food wasn't very good.

My chicken was red inside and wasn’t cooked properly, there was no staff around to even try and complain to and had to pay full price for a full meal I could not eat. When arriving I was told there was no tables or reservations and sent away and when I got in the car I managed to book a table within seconds and when going back in was said “what do you want” which was rude enough. Probably wouldn’t return to this branch again so my birthday meal out was ruined

I used the app to book and asked for a booth as I always do due to auditory issues, but wasn't given one and wasn't told when we arrived that there wasn't a booth available. Table service was very slow, despite it being quiet and plenty of staff available. Glasses were dirty so we had to ask for replacements. No cutlery on table. Salad bar was messy, no labels on dressings/sauces, only one clean plate and one dirty plate available for bread roles, several items needed replenishing. Food was ok, but all the dishes were smaller than last time we visited, apart from one. And the food wasn't as tasty as it used to be.

Nothing was Great, or even good. Welcome was unimpressive. Table was far too small for 4 people, asked to move, told we couldn’t due to lack of staff. Returned to table to be greeted to a wall of noise from the table behind us, 1 mother, 1 child, 1 toddler. All had electronic devices playing with loud noise. In addition to the music being played in the restaurant, it was an appalling environment. Spoke to the manager and insisted on moving tables. He moved us. All tables then filled, breaking the myth about a lack of staff. Food arrived, 1 order incorrect (although partially refunded). Food was warm at best, overcooked and utterly uninspiring. Salad bar was bare, no lettuce and may other options had also run out.

Ignored while waiting to be seated, half of the menu was not available, left before ordering..

Salad bar was average -- needed topping up with FRESH produce, main meal again was average - chicken burger -- bit bland and tastless. Harvesters never seem to have consistency in a standard.

Had breakfast at Harvester Merthyr for the past 3 weeks on a Thursday. Excellent friendly service with a delicious brekkie. Sean was very attentive and welcoming. We will be back next week

Lost a star due host/front manager was a little rude, very direct,as if he was doing you a favou. That said we have been to a few Harvesters. This is not a bad little1. Staff sometimes rushed off there feet due to how busy they are, but if you are just a little patient they will go out their way to help you. Great service and great food. Did hear a rumour Harvesters maybe getting rid of the salad bar..Such a shame if they do. As a rule this Harvester never disapoints, great with kids and very family friendly.

Been to this restaurant a few times before. This harvester is ok. It's not one of the better ones but its not the worst. Food was ok and came out fairly quick, staff are pretty friendly. We did have a issue when we left the restaurant. As my wife fell over outside on the paving, and my 7 year old daughter also tripped on the paving as it's uneven. This really didn't help as none of the outside lights around the restaurant except 1 on the far side of the carpark were not on. It's was actually quite dark. I wanted to go in and complain to the manager and staff, But my wife wanted no fuss made. This to me is totally unacceptable. We are only in our 40's, but there was older customers in the restaurant , and some with Zimmer frames as I seen them. This could and will cause a nasty fall.

It was my birthday. I ordered the veggie burger. I didn’t like it and I found hair on my plate. I informed the waitress who said she will feedback to the kitchen staff and apologised. I was still expected to pay for my meal which cost £40 for 2 people. To add I saw one of the male chefs come out the kitchen take off his hat and have a good scratch of his head and hands up his apron and scratch his stomach! Never again worst service I’ve ever experienced. I won’t be going back a disappointed birthday meal!

I couldn't fault the service, cleanliness and food, we thoroughly enjoyed our meals.

Rapid service. I had the 1/2 chicken which was cooked to perfection Fair portion size

Good value over all and more often than not well cooked food. Staff always nice and always polite.

Emily was absolutely amazing, amazing customer service. Was very busy but still had a positive attitude and made sure we were all okay. Thank you 😊

I'll be honest we were looking forward to the buffet the harvester used to provide for breakfast, this has now been scrapped. We turned up ordered food and drinks at 9 in the morning on a Saturday. We had a cinema showing at 10.20. This place had 1 staff member working and the place was busy as was first game of the six nations. The chap serving was really nice and worked hard. Anyways our drinks turned up and we were waiting on food i looked up at the hot plates and saw our food sitting there for a good 20 minutes before serving. My food came out it was cold, I sent it back to be told they would make a new one. This was 10.10 didn't have time left hungry. When I paid the bill I found out they charge 4.20 for a small glass of lemonade because it's refill. Ridiculous.

Coped well as it was busy. I rarely give a 5 star review as this would imply there is no need for improvement, however The salad bar needs to be regular monitored as sometimes the food spills into others. The tongs are not always used correctly so they will be contaminated by the items next to one another. Salad sauces can run empty quickly so again monitor these regularly. Salad bowls could be bigger and offer new cutlery when main meals arrive, not use your salad cutlery. Main meals always been very good. Hope this review helps you reach your 5 ⭐.

Really nice breakfast, enough food and the coffee is so good. However, as always the star is the staff and the excellent service they provide. Our server, Lindsey was lovely and went out of her way to make sure we had a good meal.

Lindsey was really friendly and helpful amazing service

Staff were friendly and food was lovely

We visited today and despite ongoing work, the whole restaurant was clean and quiet. We were able to enjoy breakfast in peace and we were met with such a fabulous welcome from Sean/Shaun/Sion who couldn't be more helpful. He is a real credit to the place and couldn't do enough for us! ☺️👏🏻

Had a very disappointing experience, limited options as most food items were not available. Food came out cold, requested fresh items but this came with a fuss. On second occasion refused the onion rings as they were burned and saturated in oil. Accompaniments were not available with the meals, and those that came were unedible, the rice and beans were dried out and stuck together in clumps. Service was extremely poor, the waiter kept coughing over us. Hygiene was an issue as he was playing with his hair and observed handling people's plates with meals on straight away. Was told the manager would give a 10 pound discount on food, however the side items remained on the bill so not really a discount provided!! Definitely a miss for us moving forward!

Nice food but very busy and had to call back

Service was awfull, basically the lad who has our side of the restaurant was more interested sniffing, leaning on tables and walls then playing on his phone, he got on the other servers nerves so much she had to come and serve us. He was scruffy, and put me off my food with his constant sniffing. We won't return to this harvester again, never

Food was cold and service was slow

Food has gone terrible waste of money better off spending a bit more and going to a better place

Good food for price . Helpful staff.

We had a lovely experience at harvester Merthyr , Lyndsey made the experience with 3 children so much easier. Providing them with colouring and chocolate. Fantastic service! Thank you ☺️

Lyndsey at Harvester merthyr made this experience a breathe of fresh air, during the half term taking our kids out and she went above and beyond to make our experience relaxed and enjoyable! Making sure our kids were happy and entertained, Thank you

Not so good this time at Harvester compared to other times we've attended

Another great meal with loads on the plate cooked very well, delivered in good time & with care by a cheerful young lady. What more could you ask? Tasty meats & great to get chicken that hasn't dried out. 2 mains, endless salad, endless pepsi or similar & 2 coffees around £54. For what we had, a real bargain. definitely happy to visit any harvester again.

Emyr was polite and very attentive. A lovely young man.

"Pricey but worth it" this was my initial review based on a pleasant experience. I have since been recently and had a disappointing experience. The food was cool as if it had been stood a while prior to being brought to the table. Cold peas, chips, onion rings , steak and mushrooms. Very disappointed.

Cold food and the ribs are all fat no meat

Great breakfast and service..excellent

On arrival, I’m assuming the manager was very abrupt and stern looking (older man in floral shirt) wasn’t very welcoming. Our waitress said she was new but she did an excellent job, took her time repeating our order and was very friendly. Food was great, hot and plenty of it. If I was to say one thing, the build your own sundae has almost completed melted when the girls received it. Could you possibly put it in plastic sundae glasses to make it easier to build to actually build a sundae, because it’s just a bowl of melted ice cream with a cone stuck on top. We had a different manager who came and asked us how things were and he was friendly and much happier than the previous one. All in all a great experience and would definitely return

When you tell the server you are freezing because of the air con above you do something about it. Sell steak that you can actually eat, not full of gristle and too hard to chew.

Lovely meal yesterday, staff were very helpful

Restaurant being run by youngsters and food quality is not the best. Service is non existent. Won't be returning

Booking was easy, service was swift and friendly, food and drinks was excellent.

We booked a table for 4 but a fifth person joined us at the last minute. The door staff/manager refused to admit us as he said they didn't have any tables for 5 people. There were several empty tables visible to us including tables that could sit up to 6. When we pointed this out to him he then said that he didn't have enough staff to serve us. We pointed out it was just 1 more. My wife is disabled and our daughter who was with us was 39 weeks pregnant. We left and ate elsewhere.

Expensive for not alot of food..

For 6 people we have small table

Went to the pictures and went to harvester had food but could of gone somewhere else for nicer food

Libby our waitress was excellent a huge smile and great service. Enjoyed the meal and the restaurant was bright and airy.

Great service and very friendly staff

I was greeted at the door by Libby who from the moment she first greeted us until the second we left the building, was very attentive and smiley. She had very quick service! I ordered the bird surf and turf, which was cooked to perfection by Kyle!! By far one of the best steaks I’ve ever had. Overall the experience was amazing and I will definitely be coming back.

The server libby was amazing, I have am autistic daughter and part of her autism is she is overally social and chatty but this didn't deter libby like most she was very patient with her and engaged with her which made my daughter happy. Not many people are able to do this and this employee needs a pat on the back for her fabulous customer service.

Went this week had lovely food and the service of you waitress Lyndsey was next to nothing she made are visit very welcoming and could do enough for us well recommend the food as well 5 stars all day will be back again

The place it's self was lovely and clean very inviting, the service was good, the salad bar was plenty full but OMG what happened to the mains? I had a large mixed grill chicken leg , black pudding,,sausage like a brick, tiny amount of gammon and steak actually smaller than my sausage, egg ,,few peas, mushroom, onion rings 3 small ones and a very dry jacket potato, nowhere near the food for the price, my friend had a simply chicken it was a flat piece of chicken NOT a chicken breast as stated. .i have had this meal in other harvesters and it did not look like today's .

Went to Harvester this morning for breakfast. The place looked clean but a very cold temperature inside, making it uncomfortable. Both me and my son left our coats on. The waiting staff were welcoming and polite. There seemed to be a big wait for the actual breakfasts from the kitchen, although they did not seem that busy customer wise. The actual breakfast was not particularly appetising and was tasteless. Filter coffee was okay with various options on sugar, sweetners. No lactose free milk was available. Only oat milk or normal.

Ribs were fatty and was not nice so we left them Burger was swimming in grease and way too much sauce. Not the best experience was had

The portions of food were pretty good. The servers were nice. Salad bar was missing items and very untidy. Felt a bit rushed as we were told they were short staffed and would have to close at 8. We had arrived at 6:30. Not sure if we’d go there again.

Very nice harvester and food was great. No complaints here.

What is going on? Salad bar empty, sauces empty, no bread rolls, salad cart stinking, ordered jalapeño poppers… came back and said not in stock! Ordered chicken wings, not in stock!! It’s filthy over here! You need more experienced staff as all the staff are all young!! Terrible experience and won’t come back! Shame as we live close! Will take our business next door to Franky and Bennys!!

The service (waitress) was good however the food wasn’t great. I had the mixed grill and the rump steak was as tough as an old boot, completely inedible. the sausage was over cooked and dry as was the gammon. The chicken however was actually nice.

Best meal we have had out for a long time. Amazing table service from Kai and Fiona, my family will definitely be going again!

Cutlery dirty, not just once but 3 times. Looked like it had been dipped in water but not actually washed. The spoons we had for our desserts were disgusting, I went looking for a member of staff & asked could we have clean please as there were dirty. We were given fresh spoons but they were also dirty & felt grubby. There were silver jugs on the counter by the kitchen so I went to grab more but every spoon I took out was dirty. I found the manager and explained to him that this was the 3rd set of dirty cutlery we had been given, he apologised and went to get us more. He returned with fresh clean cutlery.

Visited harvester yesterday. Waitress was extremely busy given way to much work load for one person. Didn’t seem to get any help from other staff. The other waitress was in the kitchen and looked to be just chatting to the kitchen staff while Lyndsey our server was running around the restaurant. She made our time there a great experience but was very much alone. The manager was rude and no where to be seen most of the time we was there. We could hear other guests saying how lyndsey seemed to be alone. But no one blamed her for this. If anything felt for her. Food was ok but the work load was way to much for one person. We tipped Lyndsey well as she deserved it the amount she had to do by herself.