The Dial House in Broadland

We stopped for lunch on a lovely sunny day so we were able to sit outside overlooking the attractive town centre. We both ordered rolls, a Ham and Salad roll and a Goats Cheese with Red Onion Marmalade roll, both served in Brioche rolls. Both rolls were delicious along with good Cappuccinos. There was also a tempting selection of cakes to which we succumbed. A chocolate brownie and a cinnamon doughnut ring, which frankly was probably the best doughnut ever tasted and bought couple more to take away. Staff very friendly and helpful. A delightful place to sit whilst enjoying lunch. Only downside was pricy at over £4 per roll and doughnuts were almost £2 each. Still bought 2 to take away though as were so delicious.

Visited with a friend who specifically asked the ingredients of a product as she has a severe nut allergy. The person at the till looked at the ingredients and said ‘no allergens listed’ then proceeded to read out the ingredients … including flour (GLUTEN), EGGS, MILK… All obvious allergens, not an issue in this case, but nonetheless, this is a serious issue. The main cause for concern here is that I had already ordered a NUT flapjack for someone else in the party and even after being made aware of the nut allergy, the server used the SAME tongs for a nut free item. This is a serious incident and the management need to take this very matter in hand before someone is made very ill. I shall not visit again or recommend.

Diabolical customer care. Having bought and sold businesses myself, I have always made sure that existing customers were cared for and handed over, or cancelled and refunded. I booked Mother's day this year and I just called to check if I could add one more person and was asked if it was with the Dial House, I said yes and she said, 'no we don't do that anymore. They previous owner sold the businesses and it is just a cafe now'. How can you be that short sighted to take over a business and not honour the bookings or cancel them? It was all on a booking system, so I would imagine a pretty easy process by email. Or at least insist that the previous owners cancelled bookings as part of the sales process. That does nothing for your reputation and tells me that this new business cares very little about customer service.

Attended for a wedding. Strange atmosphere as the place has been sold and due to be renovated but bookings were being honoured by staff who had been made redundant! Lots of bare walls and unwanted items lying about. BUT food was excellent, the staff were friendly and helpful and the espresso martinis were good!

We’ve eaten here before quite a while ago so our expectations were high. The greeting greeting and place seemed to have something missing. No atmosphere and sticky tables, thr menu was sparse and then to be told two of the remaining dishes weren’t available really narrowed the choice down. The excuse was the place was being refitted and basically the owners were running everything down, not our words but the staff ! The food served was quite poor for taste quality and value, chicken dry fish over cooked. The bill had the tip added on which we paid because we thought at least the staff tried their best in strange circumstances. We certainly won’t be back who ever takes over or refits the place !

We booked, turned up a little early and had to wait a while for someone to seat us. There was one other table occupied so not sure why it took so long. The eclectic style was interesting if a bit chaotic. We sat at an old wooden table with feature chairs but I had to swap mine as it was really uncomfortable and not very well upholstered. We waited quite a while for service for each course, surprising as there was a max of 3 tables occupied at any one time. The food was good. Not exceptional but good quality, tasty, well cooked and presented. My partner's favourite course was his very good steak (locally sourced), mine was the fabulous cheese at the end - the cheese itself was very good but all the extras were really interesting and different. The waitress was pleasant but we did feel as if the whole place was running without enthusiasm. No attempt at any personal touch or chat. No rudeness either. But given that so much effort has gone into the decor and fittings being so different and the food and reputation are so good, it felt a bit flat.

Had Lunch here with my mum and it was absolutely lovely, the food was so tasty and the staff were very friendly. Would highly recommend.

Really disappointed. After a wonderful experience last summer, I booked it for my mum’s birthday. Despite it not being busy, everything took forever. It took over 3 hours to have a roast and desert. It took ages to have our order taken and it felt like we’d been forgotten about. When the food came it was all ok, but the wait was infuriating. And, when it was time to pay, all the staff had already got their coats on or sitting down eating themselves. We felt like an inconvenience. After recommending the place to so many people as my last visit was so lovely due to the quality of food and service, I’m a little embarrassed if this is now the norm.

I'm always happy to give a restaurant the benefit of the doubt after a poor experience and try them again. Sadly nothing has changed apart from the restaurant was warm. Poor service, long wait for the starters (we had all pre-ordered) and the most miniscule piece of venison I have ever been served. Don't waste your money here, eat at the Kings Arms or The Crown!

Having read good things about the Dial House we were looking forward to our Sunday lunch here but it proved to be very disappointing with us walking out after waiting an hour for our main course (which never did arrive!). We were on time , the order was taken promptly and the starter came quickly. There was then a long wait for mains and in spite of reminding staff nothing arrived. Frustrated we upped sticks , paid for our starters and drinks , received a half hearted sorry from a young lady at the front desk and headed off in search of a farm shop with our day’s plans ruined. I guess we won’t be going back.

You know when you want it to be good , you really do and it isn’t and that disappointment sets in because you know on a different day it could have been ? Sigh. . Tbf the room was lovely, but the whole thing came crashing down like a house of cards when the old stale food (terrine, and rubber leather overcooked beef wellington) and a narrative that carried through to breakfast too happened. Never have I seen an over promise of 3 rosette stars and an under delivery so apparent, especially at the price point. This is our experience. I don’t want to diss them too much because they were polite ( far more than me now I’ve calmed down after speaking to their kitchen in the bluntest terms) . I think they are low on motivation, cash flow and low on guests this time of year anyway , as most places are. But we were told they are up for sale ,so they are trying to muddle through and it sadly showed. Nice rooms and my advice is go to the pub over the road for food, which is lovely.

Birthday Sunday lunch with my family, there were 7 of us. On arrival the dining area was not exactly warm and unfortunately as the temperature dropped outside so did the temperature inside. We normally would have finished lunch with a coffee but decided to go home for coffee and to warm up. There was a woodburner in the dining area but no-one was looking after this and it had gone out The food and service was great but the cold restaurant did spoil what should have been a nice Sunday lunch. My advice is only go when the weather is warmer!

Most of the restaurants in Norfolk have good food and this is no exception. Not a big menu, the food is nicely presented. Well done chef. Three course dinner for 2 will set you back about £90 sans booze and service charge.

First off the positives of which there are several. Lovely room in a quirky old building situated right in the middle of a picturesque market square. The food was very good and they obviously have a great chef. However overall we left feeling somewhat disappointed. The staff and organisation are somewhat chaotic, everything is a problem and you are left feeling like you’re an imposition. Unacceptable when they are charging the money which they are. From the moment we walked in and the lady completely ignored us despite there being not one customer in the place to the other staff who have very little cue what’s going on. It’s lacking a manager or leader that should be on top of it. The downstairs communal areas are also very cold and minor things like missing/broken light bulbs let it down. Generally an unwelcoming experience which is a shame as it could easily be so much better. Sadly the customer service falls sort of the competition at this level.

We had a lovely family Sunday lunch. Couldn’t fault the meal in anyway and the staff were friendly. The decor and atmosphere is really good and looking forward to going again.

Inventive, "modern" food - look before you book? Friendly, informal service. Relaxed large dining room. Will return.

we had a great welcome Sunday, taking advantage of the sunny lunch/stay deal. what can i say? the room was gorgeous, the friendly welcoming attentive staff and although it was a hot day, the best Sunday Roast we have ever eaten and that's saying something! coming back in three weeks!!!

I haven't actually eaten here because, although on May 28th we made a reservation on-line for Wednesday June 8th, which was confirmed by email from the Dial House on the same day May 28th, today Sunday 5th June at 8.43 am, three days before our expected reservation they rang to cancel it. Their excuse was that they no longer serve lunch on Wednesdays. This is obviously untrue and they were not honest with the reason for blowing us out at such short notice, we checked on-line and nearly every Wednesday this month is booked for lunch. They then sent an email confirming the cancellation, with no apology, proper explanation or anything. We feel badly let down as we were having lunch with friends visiting from Singapore and are now having to find somewhere else to lunch. The reviews on-line praise their food and accommodation, such a shame it's not backed by excellent Customer Service.

We picked this hotel for a special meal to complete our week on holiday in Norfolk. We were not disappointed. The menu was modern, a little different and the food good and beautifully presented. Service was attentive and polite and we were made to feel...

We booked this hotel on two criteria, its AA rosettes and being dog friendly. Hotel lovely, but I doubt the AA would be handing out plaudits if they had eaten when we did. The slow roasted pork belly was extremely fatty with no crackling. The...

My wife has treated me to a night away along with an evening meal. The hotel is quite quirky and definitely an experience. Room has been lovely, beautiful bedding and incredibly peaceful Our evening meal was excellent. The cod I had was up there with...

We recently visited the Dial house for lunch with our 2 young kids and had the most amazing meal. When it comes to food my husband is hard to please, we both had lamb with a few sides and it was all delicious. The actual...

Some friends who live nearby treated us to Sunday lunch. We thought the situation was beautiful and the outside area lovely. As it was unseasonably warm we had drinks outside. Perfect! The inside was wonderfully quirky and our young waiter was a delight, efficient but...

We dined a la carte. Not good value for money apart from the Cote de boeuf [enough for 4]. Service was poor.

Our first visit and wow! The staff are so friendly and helpful, also had excellent knowledge of menu. The food was superb

First but definitely not the last visit… great atmosphere and superb food. Good value and service. If you want a gastro experience then try this place!!!

My Hake was cooked to perfection as was my wife’s steak. Excellent selection of freshly prepared vegetables to accompany the dishes. The braised cabbage, along with carrots poached in orange and star anise and triple cooked chips were delicious, not to mention my mussels in...

Beautiful building.When you enter you will be amazed so much to look at.We stayed in the Natural History room and it was fantastic with a nice enclosed balcony.The food was excellent and George went above and beyond to help nothing was to much trouble.Will definitely...

We have just been served the most amazing meal. Food was incredible; tasty and superbly presented and the service by Hatty was first class. Hatty was helpful, polite, friendly and inevasive. Couldn’t recommend enough.

First visit to The Dial House. Firstly the building is beautiful. The dining rooms and there are a few were all individually styled. The service was so good. We had a roast each I had pork and my husband had the chicken. These were both...

We can honestly say that this was the best restaurant meal we have had in a very long time. All three courses were superb,the service was impeccable and the staff welcoming and friendly. We highly recommend this beautiful restaurant.

stayed for drinks dinner , bed and breakfast and it was amazing , we stayed in the china room which was breathtaking , the service the food and accommodation was outstanding , a place you must visit

We were in Reepham today looking for lunch so rang the doorbell as the door would not open. We waited for some time but nothing happened so we walked away

Visited for Sunday lunch for her birthday and we had a really good time. I had the pumpkin veloute for starters and my wife had the duck. Both were very tasty, well presented and at a reasonable price. For mains we had the roast chicken...

We visited last Sunday for a roast as it was my birthday. We thoroughly enjoyed our meal. The Swannington beef was especially tasty. Staff were polite and helpful. I loved the eclectic items for sale and hope plan to return when the vintage shop upstairs...

This place has a jolly, relaxed, chatty atmosphere and the food is excellent. I can't remember what my husband ate because I was so focused on my extraordinarily light, delicious and complex broccoli tempura, followed by plaice, generously topped with prawns and samphire. Good chips....

A friend and I were staying locally for a few days, so thought we would try here on Monday, mistake as we were told “We are closed to non residents and will reopen on Wednesday dinner”. Booked for Thursday lunchtime, now this was our first...

If your looking for that special place somewhere new? A hip cool place in Norfolk to relax and chill with a extensive menu of some of the finest drinks and eats you will find east of the country then you need not look any further....

We were drawn here because of the good reviews, and our room was indeed very attractive and comfortable. Also the staff were welcoming and efficient. BUT, the experience in the restaurant was not good. The dining areas are filled with second hand brown furniture and...

We loved the Dial House. Ironically were recommended it by a local friend to meet for coffee and cake. Have a better understanding now of some of the 1* reviews. The food was exceptional, fairly priced, and interesting. Service friendly, professional and just at the...

We visited here as a group of 6 last Saturday. My husband booked the table last minute the evening before and when we arrived we were seated in a private room through a secret door. This made the dining experience feel more special. We all...

We stayed in Reapham on holiday and our visit to The Dial House was definitely the highlight! Food and service were different class and it can not be long before they get a well deserved Michelin star. Only regret is it is so far away...

Well what can I say about The Dial House in Reepham. It was the perfect setting for my son's wedding. The ambience was perfect! The rooms are all individually decorated and all tastefully done. The whole day went extremely well. The staff are excellent! Food...

An interesting ,idiosyncratic building with tasty food served by cheerful, helpful, efficient staff what a treat.

This was our first visit to the Dial House and it was a great experience. The setting is fun and it felt COVID-19 safe. The menu seems limited but actually there’s a good choice and everyone in our party found something that they really enjoyed....

Four of us visited on a warm Saturday evening. We were initially impressed by the quirkiness of the place - in a good way. The staff were delightful and we were well separated (due to Covid regulations). The menu was fascinating and we appreciated the...

A big disappointment as quality was very variable. Starters good but mains not so. Crumbly dry burger and bland hake. Service slow and quite pricey.

Visited here after seeing a fair amount of hype about it! We sat down in the restaurant and it felt really uncomfortable, it was an echoey room (expected from a older building) but a little background music wouldn’t go a miss. We were sat near...

Staying in Reepham and tried the Dial House for lunch. Nice looking venue, centrally located with public parking outside (but busy parking). Seated quickly but felt like we were in a corridor with a lot of other diners walking past us. Menu was small but...

Went for Sunday lunch , had table booked for 3.30 , drinks outside prior to being shown our table . Ordered food and drinks , drinks arrived but the food took quite a while to come . Food was very tasty and presented well. The...

We had a wonderful meal mixing from the al a cart and set menus. Wine was very good and not expensive. Staff were excellent, polite and knowledgeable. We were served our started (crab) arrived piping hot in just a few minutes. Very tasty! My wagu...

Great that you are open again after lockdown. We were super excited to be able to book after so long and delighted that familiar faces and food were still there. And of course the quality of the food and service were, as always, right on...

This was supposed to be a real opportunity to give some friends a lunch out after 18 months of not going anywhere. This was in fact a huge disappointment, terrible service, long waits for drinks, giving orders , receiving food and quality of food. I...

First of all, I'm aware of the problems faced by restaurants at the present time, but that doesn't excuse a really poor all round lunch experience. Arriving 10 minutes early for our booked reservation, we chose to sit outside. A bottle of water was offered...

Stayed in the Natural History room for 2 nights and it was beautiful. Had delicious in room dining with cocktails as we were staying on a night that the restaurant was closed. Food was sublime, surroundings gorgeous and the staff so kind and helpful.

Stayed at this unique hotel with friends. All of the staff were friendly and helpful. The rooms are all individually themed which was a breath of fresh air. We had a meal in the restaurant which used locally sourced ingredients and tasted great. We will...

Four of us visited the Dial House for early supper. Everything was lovely from drinks on the warm sunny terrace to delicious dinner indoors. Staff were very professional and friendly, food was superb and the traditional and quirky furnishings keep the whole experience informal and...

We went this evening for a meal, and what can I say, I'm speechless, staff were so friendly, nothing was to much trouble, we got offered a choice of table's, and then decided to go straight to mains, my husband had the pork wrapped in...

Wow! Wow! Wow! Thank you incredible amounts Dial House!! Your insanely wonderful team and your perfectly quirky house made our ‘covid wedding’ the most magical and special day! We cannot fault you in any way! It’s not often you find somewhere that has the whole...

We had the Christmas menu on 2nd December, first day out of the national lockdown. We had not visited before. Staff were very welcoming and great throughout. We were sat by a roaring fire. Cocktails were nice, quite expensive though. Decor in the restaurant is...

arrived at 5pm to enjoy tasty food beautifully presented. Staff polite and helpful, loos clean with black sparkly walls like a nightclub. Idiosyncratic decor very tastefully done and lots of antiques on offer to peruse or buy. Well done to all.

I visited on the 25th October 2020,3 course meal for 2 plus pot of tea, at a very acceptable price, especially for the quality of food and service. The staff carried great manors, and humor- Chris. Unfortunately I could experience their draft beer at the...

Just had Sunday lunch at the Dial House Reepham - food was fine, and very nicely cooked, but hygiene measures were poor - dirty glass, dirty condiments and waitresses’ aprons downright grubby. Given the extra COVID cleaning precautions one expects at the moment, this was...

My second visit and yet again out done themselves You won’t be disappointed staff very friendly and attentive food out of this world definitely worth the visit for what you get it’s worth every penny Thank you dial house

Fabulous visit with my daughter - everything was first class. The food was amazing, atmosphere lovely, the staff super friendly and the whole experience - including browsing every room for treasures (which are for sale) - plus REAL top-end designer gear. Don’t miss it. Go there right now. Oh. Did I mention the food? If you aren’t interested in designer gear and innumerable treasures, just go there for the food. I’m taking my husband next, then my friend, my other friend, my mum, my neighbour ...... just go!

What can one say, this is a great experience with good stay, outstanding food and a quirky setting.We found Dial House through the Good Food Guide, and we planned a stop for Sunday Lunch here on a trip to the North Norfolk Coast. Good parking in the town square,easy accessible.Shown straight to a table and given menus, whilst considering what to eat, you can take in the setting and the quirky eclectic group or art and crafts which are set around you.The Sunday menu is fairly simple roasts, beef chicken pork belly along with a burger and three vegetarian options. We went for thicken, this when it arrived was really attractively presented and extremely tasty, but the vegetables with meal included whole carrot which had been cooked orange juice and star anise this was frankly joyful!Portions are fairly generous and tasty We encounter a slight hick up with the service over desert, this clearly upset the staff, but provided us with time to digest the main before attacking the deserts.This is a great place to eat, and we will arrange to stop here again, and may even try the rooms so that we can enjoy the food with no rush.Well worth a try

The rooms are beautiful, immaculate, we didn't have any smellies for the bath but have mentioned this to the hotel and am told they have a new range coming and we were in the crossover! The food was delicious. We felt a little forgot about and in the way if I am totally honest, noone cleared our food or asked if our dinner was ok, also forgot hubbies birthday board which I had requested in email and in person, I complained and was told there was a wedding on the same night, which I appreciate makes staff busy however for the amount we paid for Dbb you expect better service.

Such tasty food!We had a three course Sunday lunch - absolutely faultless.The place itself is delightfully quirky, with all the items you see available for sale. Plenty of seating nooks and private dining rooms tucked away.The staff were friendly and attentive, and the food was incredible. Each of the vegetables was perfectly cooked and seasoned; the meat was just right - and the salty pork crackling was sublime! Desserts were equally ideal - not so huge as to be unmanageable, but a fantastic light end to a great lunch, and all very reasonably priced.I'll be back, for sure!

What a wonderful time we had, I cannot fault the food, hospitality or rooms. We stayed in Africa which was gorgeous and very comfortable. Rooms include lovely toiletries and coffee for the cafetiere. The breakfast was delicious and there was a good choice of options. From check in and check out we were welcomed by lovely staff. We also enjoyed a Sunday roast which was amazing - everything was cooked well and generously seasoned. The menus mention that all produce is local, and it was great quality. The cauliflower cheese was delicious. The staff were helpful, friendly and attentive and nothing was too much trouble.

Followed the sign from roundabout - 3 minutes it said. More like 8 minutes. Lovely outdoor tables, sun shining, cafe across the road crowded so thought we could enjoy a morning coffee and cake at The Dial House at 10.50. Doorway blocked by someone moving furniture, so waited patiently. Turned away - breakfasts only!!?

First visit and it didn’t disappoint.Lovely venue, very quirky with good and prompt service, read some reviews complaining about covid -19 measures but we thought their one way system was spot on.The food was the highlight of the evening, it’s brilliant! From presentation to beautiful combined flavours, It just takes the whole experience to another level!We were a party of 6 and everyone was amazed with every single dish served! Keep up the great work, we’ll all be returning soon

Food was poor and no proper covid safety measures implemented. Only good thing was the place was very quirky especially the bathrooms.Disappointing experience so won’t be returning here.

Had a brilliant time at this brilliant hotel. So much to explore in the building, it’s full of character, beautiful Antiques, beautiful decor. Staff were so helpful and friendly and the food was simply divine. Extremely good Value, mega comfy rooms And will most definitely be coming back.

Booked the Orient room. They have many more rooms with different themes. Our room had a lovely comfortable bed, soft pillows, many items of china in the room and bathroom. Very large bath, my wife felt she could do the breast stroke in it, well, not that long, but stretched out and went underwater. Amazing waterfall separate shower.They normally have a vinyll record player, but again due to the current situation, this facility was not available. They do have a small selection of vinyll avalable in a library.This place is very querky, as everything, furniture, crockery, paintings etc is for sale. They had an old school, revolving blackboard with all their events posted. Brillaint idea. There was a mock up of an old kitchen, which over looked the open plan main kitchen.We booked DBB with a £23 allowance for dinner, which we didn't need to use, as the set menu was more than adequate. Well presented dishes, very tasty. Shame that the waitress wasn't aware of what one of the starters was, 'oh they are having it on the next table'. A bit of training required. As a resident, you do get a complimentary night cap, which was appreciated., however, not offered. The whiskey selection was limited, with no proprietory brands available, ie, Grouse etc. So if you ordered a whiskey and ginger, there was only malt style available.Breakfast was pre-booked due to the current situation. We were not disappointed. Local ingredients for all meals. Well presented, lovely poached eggs. I did hear from another table that they had run out of tomato ketchup, what?Staff are very friendly and helpful. Great location, parking is now on the Market Place. There are a few shops in Reepham with Kerry's Pine shop at the old Railway Station. Great place to start a bike ride to Norwich or Aylsham.Would totaly recommend the Dial House for staying or just eating, will be back.

We have just returned back home after a 3 night stay at The Dial House, having had a wonderful ‘staycation’. It was our first venture into a hotel or restaurant since March of this year and I was relieved to feel in such good hands. Every consideration had been taken in terms of hygiene and social distancing and I was surprised at how natural everything felt (I had been worried that it would ruin the experience of dining out etc). We had amazing dinners and breakfasts and even managed to enjoy a spot of retail therapy in the onsite Vegas Vintage! A really welcome break for me and my children after a challenging few months of home schooling...I will be back soon to take further advantage of the roll top baths!!

We dined at the Dial House in Reepham on the 18th July and honestly apalled by the lack of Covid safety awareness. I wrote to the proprietor Mr Jones a couple of days later asking for his comments but sadly to date have had no response. My letter to him is below.... please read and if you value your health please don't dine here. Please not that since I wrote, their website has now been updated with some 'woolly' Covid info...Dear Mr JonesI do subscribe to your newsletter Dial House Lifestyle and so when I received the most recent edition (15), I saw that you were due to re-open on the 4th July and outlined in that email were the measures you were going to employ to keep your customers safe.I booked on line for dinner at 7:00PM on Saturday 18th July – 5 people. On my booking I had stated that if possible we would like a quiet area as we wanted to keep an elderly relative as safe as possible. We arrived promptly and used the hand sanitizer and were show to the room to the right. There are four tables in that space and whilst we dined three were occupied. This was a little disconcerting if trying to observe social distancing.The young lady who took our order was pleasant but by her own admission was new – we do all have to start somewhere!The table was sticky so I did ask for a cloth, which arrived quickly. However it gave me a first impression of you being less than vigilant about sanitisationFood was good.Distanced, safe service was non-existent. Service was not to a trolley (even though there was one right next to our table) or the empty table next to us, but by standing at the end of the table and leaning across – which in itself is not considered good practice.We were served by our new young lady plus her ‘shadow’ – so instead of trying to keep risk to a minimum it was being doubled, and why you would have a new person showing someone else ‘the ropes’ is beyond me?Attitude of managers was flippant, bordering on facetious. One of our party did speak to the female manager about the lack of social distancing who then came to our table, pulled the redundant trolley across with the phrase... “Is that better for you?”When paying, the service again was discussed, and the female manager did try and defend the serving process by saying that quite a lot of guests ask to be served ‘normally’. She was also indignant about the lack of tip.Observing what I did on Saturday it is crystal clear that no training what so ever has been undertaken with the waiting staff on how best to operate under the current climate and you are putting not only your customers, but your staff at extreme risk.Whilst your news letter did outline what you would be doing to keep customers safe, having looked on your website I see there is not one single reference to Covid-19. I am absolutely astonished by this, surely that is the new normal for all businesses who have an on line presence??You and your management team should have tighter control on how you operate. When restaurant guests arrive spend one minute (and that would be all it takes) showing the hand sanitiser, the directional arrows, telling them how the meal will be served – to a trolley or table for them to help themselves, one dedicated server. If people prefer normal service it should be re-iterated why you are serving ‘safely’Your newsletter mentions many times that you need people to keep supporting you – you will lose that support very quickly if you don’t support them by keeping them as safe as possible.Consistent training is key to a successful business and also professional, experienced managers. At the moment I don’t think you have either.I would appreciate your thoughts on the matter as I feel it is too important to be ignored

Had an amazing 3 course lunch in this quirky restaurant. Excellent social distancing measures in place and you need to look in all the toilet cubicles. Our favourite was no3! The service was friendly and timely. Would definitely recommend.

Great service from pre booking, safety measures, delicious food and gorgeous surroundings. Call in advance to book and treat yourself to a bit of heaven! Staff were lovely

Enjoyed a tasty Sunday lunch catching up with friends who live in the area. Coped admirably with my dietary requirements (gluten free & I had a good choice) plus they had a children’s menu. Good system for social distancing too.

Went for a birthday weekend treat and was delighted from the moment we walked in to the moment we left. The food was amazing, the service from everyone was of a very hight standard. Nothing was too much trouble for them.

We visited for dinner as a couple very recently. The restaurant is quirky and interesting with a great atmosphere. The staff were enjoying themselves and the service was impeccable. The dishes were interesting, varied, well sized and tasty. We had a great evening and would highly recommend to others. We will definitely be returning soon.

My partner and 3 children were so excited to leave the house and have a meal out for the first time in months and the Dial House did not disappoint. We all had either the chicken or pork belly roasts which came with enormous helpings of delicious veggies cooked to perfection. The portions were generous so we had to share the chocolate torte which was divine! We have always enjoyed our visits to the Dial house in the last 2 years, but were slightly apprehensive of dinning out under COVID restrictions, especially with children. But as soon as we arrived the staff made us feel welcome and at ease with the new social distancing rules. I’m pleased to say the Dial House has been able to maintain its individual charm throughout the major shift in the restaurant industry. We had a thoroughly tasty, filling and relaxing meal, can’t wait to come back!

After who knows how many weeks of what seemed like working constantly, home schooling, cleaning, DIY, this was a well needed and earned break! The first evening we could ship the kids off to the Grandparents, we did! We booked a table at the Dial house first of all, then thought screw it, we’ll book a room too! We stayed in the Africa room, clean, lovely decor, comfy bed and amazing bath! We were welcomed with a smile and enthusiastic energy! Before dinner we enjoyed a drink and nibbles on the terrace and then went through to the Aga room for our dinner! We enjoyed a 3 course meal including the cote de boeuf (friggin insane!). We had Tom serving us, who was great and a good laugh! In the morning we enjoyed way too much of the breakfast (eyes bigger than our bellies). It was all delicious! What was lovely is that, yes safety measure for Covid were in place like hand sanitising, a slight change in the way good was served and different seating arrangement, but it was OTT, didn’t feel clinical. It was the same chilled and comfortable atmosphere we have come to know and love about the Dial house.We will be returning, very soon!

Booked a table online, super easy no fuss. Visited with family on way back from beach for Sunday roast. Absolutely perfect for us. Lots of space, big tables and good service. Food perfect again, staff really accomodating for my daughter's allergies and plenty of food to go round with everything you want in a roast. Yes I want to buy most of the furniture and heaps to look at from the kooky cellar to the Vintage clothes shop. Very relaxed atmosphere, fine to go with small kids. Will definitely go again.

This was our first takeaway from the Dial House, on the eve of their restaurant reopening. Pick up was easy, all the elements well labelled and careful instructions for the food preparation (essentially stick it in the oven !). Our starters were ham hock and potted smoked haddock, delicious, and we both had the slow cooked shoulder of Swannington lamb, which was wonderfully tender and tasty; the new potatoes and greens were also local, and portions were generous. We only just managed to finish the legendary Farmyard chocolate bar and white chocolate cheesecake.That this can all be provided for £22 per head is nothing short of amazing.....can't wait !.We're already booked to enjoy another meal, but this time in the reopened restaurant

We attended a birthday gathering at The Dial House and booked a room. The room was delightful. The hospitality welcoming and dinner delicious. I only wish it was closer to my home as I would, for sure love to make it my local for date nights. Sam & Ryan

We have been going here for coffee and scones regularly over the years and enjoyed doing so, however things have changed under the new management. I have reviewed this place under the old management as excellent but the last time we visited we felt very much an inconvenience. When we said we would like coffee and cakes the waiter looked put out and was trying his best to find a reason to say no. Eventually we was told if you aren't too long you can have coffee and a cake, which was ok but all the time we was there we felt like they couldn't wait to get rid of us. I have since been told that the owners have decided to stop supplying coffee and cakes and concentrate on full meals which seems an odd choice. The price they have been charging for coffee and a scone must have been a cracking profit margin product which we have been willing to pay for because the setting was nice. I hope the new venture of dropping the regulars who like a coffee and cake in favour of higher profit margins for full meals work out for them as we won't be returning after being made to feel unwelcome.

Myself and a couple of friends decided to book on the day (in the morning) to go for afternoon that day as a treat. Booked via the website on the afternoon page at the time we wanted and included ‘afternoon tea’ in the comment section as there was no confirmation it was for afternoon tea.Received a snotty voice message to say ‘the dial house requires 48hours notice - 24hours at a push and to cancel the booking or come for lunch instead as they don’t have the stock for afternoon tea’. I was shocked at the attitude of the lady who rang me and shocked at how much notice is required for afternoon tea.I know that recently the Dial house has stopped doing afternoon tea during the week and only at the weekend. I think this is terrible and something you would not expect of a nice place like the dial house.You would expect somewhere like the dial house to have the ‘stock’ for afternoon tea for someone to ring up on the day and book. They are missing out big time for potential customers and money as we would have loved to have come for afternoon tea. Will not be booking again. Very disappointed.

We had an excellent dinner in this lovely hotel/restaurant.The front dining room has a warm & intimate atmosphere, coupled with superb, professional front of house service.We ate mussels, followed by bavette steak, and then finished with a gorgeous chocolate pudding (for my husband) and a strawberry/almond tart for me. A really enjoyable dining experience - we will be back!

We arrived at the Dial House and were greeted very warmly. The hotel is lovely with stunning rooms so thoughtfully put together. Nothing was too much trouble. We were with friends and booked two rooms Raj and Parisienne . When I booked the person on reception was very helpful and suggested these two rooms as they are next to each other. They were the perfect choice. Beautiful bathrooms, very spacious and comfortable. We ate dinner in the restaurant which was lovely and we were looked after extremely well. Bed so comfortable and breakfast delicious. The team there were very friendly and we had a fabulous night away. We will be back!

As usual the dial house was brilliant, room was lovely food was great and the staff were more than helpful and attentive, cant recommend this place enough, go you wont be disappointed

This is the coolest place, the interior is so quirky and the rooms totally luxurious. The food is amazing too! Fully recommend. :-)

We had a dinner on Saturday night in the AGA room.Warm welcome,quick service and tasty food.The manager was really helpful he helped us to decide what to eat and explained us everything what we wanted to know because I have gluten intolerance.Our waiter was also great and the food is just excellent!Thank you folks we will be back soon!

We have stayed before at the dial house in the China room but this time chose the Raj, an amazing room beautifully decorated, plenty of space, chairs and a table, large bed and large bathroom with a lovely free standing bath tub and large shower. Some steep steps the the room so probably not practical for some. Tea and coffee facilities and we loved playing some old vinyls on the record player. The dinner and breakfast were amazing, the best food we have had at a hotel in a very long time! The staff are all very friendly and helpful. Everything is for sale at the dial house from ornaments to furniture and many antiques. We bought a beautiful vintage sink which we can’t wait to have installed. Reepham is a quaint little village with some lovely walks too.

We stayed for 2 nights at The Dial House in the African Room where we had our wedding reception lunch. Great size room and beautifully decorated. Superb shower room and fluffy towels. The food was top notch and chef Andrew and his team made a wonderful Feasting Banquet for us. Manager Sharon and her team could not do enough for us and our guests.

We have been going to the Dial House for morning coffee for years. This morning we turned up as usual to find that the House no longer serves coffee preferring to concentrate on meals only. In addition this wonderful old building has been turned into a second rate antique shop with all the furniture up for sale - most is mid century and sixties, completely out of the style of the building. The wonderful places where we used to sit for coffee (for example in front of the log burning fire) have been taken over by the "for sale" furniture. The Dial House used to be a gem in the crown of North Norfolk - now it might be good for meals, but this lovely meeting place, where the coffee was excellent for locals and visitors alike, has lost its soul. Great shame. I urge the owners to revisit the decision not to serve morning coffee (and its splendid cake and scones!)and to give Reepham a focal point once again.

Little Valentines treat for us, even if only half an hours drive away.

Quirky hotel and restaurant, toilet on court 4 worth a visit ! Slow service , soiled wine glass and poor food both in temperature and taste which was not reflected in the price

I surprised my other half to a stay here overnight and we both enjoyed a 3 course meal and breakfast during our stay, needless to say she was blown away. The rooms were just as picture perfect as the photos on the website and the staff went out of their way to make our stay welcoming and intimate. Reepham itself is a lovely village and we enjoyed visiting the pub opposite for a pint and browsing the local farm shop/butcher. The food at Dial House was very tasty, my other half had pie for main and I had the hake which was delicious albeit a little light for my large appetite. Breakfast was a particular highlight for me which finished off our stay perfectly! We will certainly be back and may even visit your other establishment in Norwich for for an evening meal.

This beautiful heritage property in the historic market town of Reepham is definitely worth a stay! The bedroom product is excellent and our room (the Chinese Room) was done extremely well; great linens, v high quality bathroom, very spacious, extremely well designed and decorated, and lastly thought it good value for money. The ground floor bar/restaurant/tea area is a little, umm how shall we say, different... Some lovely object d’art and antique things, and some random nasty 50s or 60s furniture (but, then it’s down to taste...). The service is genuine and wanting to please, even if a little lacking in experience... I would definitely return, and highly recommend a stay!