The Black Swan in Broadland

Rarely have I found such a jem of an Inn. My family and I stayed here at the end of October, and we could not have asked for more. The country pub and restaurant were both warm and inviting with lovely character. The food was delicious and the staff were accommodating. Our room was comfortable and spacious. I don't know if it had been recently refurbished but it looked as though it might be as it was spotless. As good as the room and food was they almost pale in comparison to the staff, and one in particular, Natalie, who could not have done more for us.

We just stopped off on our way to a funeral as it was close to the Crematorium where we were going. It was lovely and friendly. Very clean

We had a lovely meal in the restaurant. Staff were great.

Lovely meal, absolutely one of the best roasts I’ve had. Nice service, didn’t feel rushed and staff all pleasant. Great place for food and highly recommend!

Stayed for 5 days. Room was nice and food was good. Staff were really attentive. Well worth and visit and especially a stay if you're needing somewhere in the area.

Excellent roast, so much choice of vegetables and well presented. We didn’t book. we ended up on a lovely table and comfortable seating . This is a very attractive restaurant/bar . We have been several times before and never disappointed.

Didn't stay here, but soooo expensive for drinks. Nice restaurant and bar but eye-watering prices. Good service, friendly staff.

Came here for Sunday lunch with a party of 7. Food was piping hot and such a great selection of vegetables. The menu was good for those that didn't want a roast dinner. Atmosphere was lovely. Waiting staff were efficient and polite. Dessert was superb! Particularly the waffle! We will be back again. Thank you Black Swan!

Don’t waste your time or money! Should be called the Narcissist Arms! The fact you cant recall our visit says it all. Absolute rubbish pub, terrible customer service! We hadn’t booked but there were plenty of free tables. They said there would be a wait on food due to a large table but a 1 hour wait felt a little excessive! They refused to even take our order which was merely burgers and fish and chips. The chap behind the bar didn’t even apologise, he seemed thrilled to refuse a customer. The waitress also took orders from a table of two and four after refusing to take our order, they were perhaps happy to wait that long. Don’t bother, food isn’t even that great if you can get served!

Absolute rubbish pub, terrible customer service! We hadn’t booked but there were plenty of free tables. They said there would be a wait on food due to a large table but a 1 hour wait felt a little excessive! They refused to even take our order which was merely burgers and fish and chips. The chap behind the bar didn’t even apologise, he seemed thrilled to refuse a customer. The waitress also took order from a table of two and four after refusing our order, perhaps they were perhaps happy to wait that long. Don’t bother, food isn’t even that great if you can get served!

Lovely and clean.. The staff very friendly and helpful.

Went there for lunch in the Bar. Lovely place. Enjoyed the Fish and Chips.

We were total of 15 friends and family who had booked almost all the rooms available there. The staff was super helpful. Special mention to Tony and Gemma for assisting us all and making the stay memorable. A big shoutout to their wholesome and scrumptious breakfast. This has been the 1st time for many of us out of the many stays, where croissants and danish pastries were served hot, fresh, straight out of the oven. Other items of the breakfast i.e. English breakfast, toast, tea and coffee were all served piping hot. Kudos to the chef and the kitchen staff. Must visit for their hospitality and enjoy the wonderful location in a village if you are around Norwich.

The black Swan is a great village pub.the food is excellent, good selection of beers larger wines and spirits. Large undercover seating area outside, plus tables out the front. Friendly staff, who always take time to say hello and a warm welcome.

Visited for a birthday celebration for a meal. Unfortunately, I had quality issues with 1 starter and 1 main course. Our food wasn't checked on by the staff until they came to clear the plates. With hindsight, we could have gone to the bar to report the issues, so I'd encourage any other guests to do the same. I constructively suggested to the waiting staff that they do the same with future customers. In the defence of the Black Swan, they removed all the items from our bill and apologised. I would return again to give them another chance and would be happy to provide a better review next time if warranted. A local business is trying its best. On this occasion, they didn't get it quite right. Hopefully, next time, it will be better.

A really delicious roast dinner, lovely staff and a very relaxed atmosphere. Thank you for having us - we look forward to returning!

We are new to the area and decided to treat my in laws to Sunday lunch at our new "local". We had booked ahead and were greeted warmly on arrival and shown to a lovely table overlooking the village green. The service was prompt, friendly and professional. We all opted for the Sunday roast which arrived freshly cooked and beautifully presented. The nut roast was delicious and my in laws enjoyed their beef and turkey. Highly recommended also are the puddings - divine. A gorgeous little gem on our doorstep.

Was recommended this wonderful pub by someone on Twitter, of all places. Had a couple of pints and some food , both of which were great. Friendly welcome and efficient service. Would happily recommend to others.

Booked a couple of nights at the black swan our room was lovely breakfast which was excellent .we also had an evening meal which was delicious staff were all friendly and helpful Also they catered for a family wake in one of the function rooms with refreshments which again was excellent. Would high recommend and we will be coming back thank you

Excellent service and food. Perfect for a weekend break

Dropped in here on a whim and loved it.

We stayed at the black swan in a while ago we had a one night stay. We had evening meal and breakfast which was all awesome.why so many negative reviews.we will be coming back and can’t wait . So come on please stay you will not be disappointed we had a baby with how stay too .

We stayed at the hotel from June 15th until June 19th and I had some dietary issues to deal with. We didn't need to have any concerns at all, as the whole crew is so well tuned and everyone had done their homework before we even arrived to make us feel welcome and adjusted everything so that I was able to enjoy food again with no worries. That was a very special break and everyone takes pride in looking after the guests to an exceptional level. The rooms are amazing; modern, large, clean, airy and the bed incredibly comfortable. As it's only 30 mins to Norwich/Cromer/ the broads it was subtly central in a very beautiful, quiet village. Also being only 800m from St. Faiths crematorium meant it was a very short walk every morning to visit my mum's grave. We shall definitely be coming back. Thank you for making our stay so memorable ❤️

Thank you very much for a lovely stay. Your staff are a credit to the business. Evening meal and breakfast highly recommend I differently return

We stayed for two nights at this delightful pub. Very clean, extremely comfortable bed, excellent food and the staff could not have been more helpful. A very pleasant break. Would highly recommend.

We took a chance and followed the signs off the bypass and were so pleased that we did. This pub was lovely - food was excellent (I had Katsu Curry and my husband had Fish & Chips), with a varied and extensive menu. The ambience was traditional English pup with a cosmopolitan vibe. Service was excellent and to top it all they welcomed our two Dachshunds with open arms. Can’t recommend it highly enough - particularly if you want a dog-friendly environment and a good meal.

I was shocked today after attending my great niece's christening party at the Black Swan. We arrived from the church across the road at 11.00 am only to not be allowed in til 11.30 (luckily it wasn't raining) we would have been happy to pay for coffees and provide extra vevenue. Then we were only given the exact number of plates for those booked for the buffet and were told we would need to pay extra for addt plates. The same for serviettes none were provided unless we paid extra. Then scones were brought out but no jam or butter so dry then told there wasn't any butter or jam anyway. (Who wants to eat dry scones) the attitude was very poor when challenged our music was asked to go on many times but it took ages then hardly any volume. Then for the big cake moment we tried to eat without any serviettes after paying 100 s of pounds this was such a dissapoiment on such a special day. I would not book another event there unless these petty things are put right.

last minute booking but the staff were just lovely and food was great.would recommend, went with family,very welcoming

Lovely pub, beer is great. Attended a wedding last year and the food was lovely, however, this time we were disappointed. Service times were good, but staff seemed disinterested in our comments. One of party had fish and chips, the batter was very overcooked and chips were too, when she told waitress it seemed to go over her head. Two of our party were still midway through their meals, two of us had finished and the waitress took our plates and asked if we wanted desserts. We said we’d wait until all the party had finished. Basic stuff really.

Absolutely a alittle Gem… we stayed here for a wedding locally and can’t recommend it enough. Greeted with smiles, room immaculate, high power shower and a great breakfast choice, hope to return one day Thank you

Went for a wake food very poor.

Great atmosphere, comfortable rooms and good food

Had delicious meal there today, good friendly staff. Definitely worth a look if you want a good meal

This was booked for a wake. Very clean, staff helpful and pleasant

Pleasant staff for a freinds wake

Just off the NDR and not far from the city’s airport, so easy access and a good location. Lovely village and proud to call it home. The black swan has a reasonable selection of drinks, something to keep everyone happy but if you fancy a specific drink such as a premium vodka or a particular cider/beer the options are a little limited. Something for everyone though! Food is good, price wise allow £30 per head for a meal and couple of drinks. I rate the garlic bread.

We have been several times for a roast dinner and it was always hit & miss some Sundays it would be the best I have ever had & others it was standard, however just recently it is very poor & I won't be returning on a Sunday for a roast, also bad atmosphere with staff, seemed like they had all had a argument & were talking about each other behind backs, such a shame this place deserves better staff & customers should not feel uncomfortable due to staff fall outs, hopefully a change of staff will help the place

Delightful staff and delicious food.

I was served by a young guy (orange hair) he was very polite and super friendly but you could tell and sense an atomosphere, he seemed to have had an argument with someone as he was going on about some other gentlemen who worked there and telling other customers about something that had gone on, when you come out for food you dont want to here bitchy young people going on about their drama, it all sounded rather pathetic and quite unprofessional. That said the food was great, it was served piping hot, presented lovely and you could tell all the food was fresh and very well prepared. The atmosphere in the dining area was a much needed change from the bar area, it was confortable and decorated lovely. I would visit again but I will go straight through to eat if I can next time.

Excellent location for meeting friends from the internet. No problems finding the place of parking. Honestly, no excuse not to come and have a lovely time. Great WiFi too to help me post pictures and film of my visit.

Great food as always, great service.

We had lunch here today which was very good. The place is spotless and the staff were welcoming and very professional. I'd definitely recommend eating here.

My wife and I stayed at the Black Swan last weekend as it's location was central to our trip requirements. I have to to say, what a lovely establishment it is. We could not fault the cleanliness of the room that we stayed in (No 5), which was well appointed, functional, had all of the room facilities that we required and was visited by housekeeping each day for a freshen up. All of the staff that we interacted with were polite, competent and very friendly. We had a meal in the restaurant on Saturday night with some family members. All of our party enjoyed the food and atmosphere, and could not find fault. Breakfast was included in the room price and both my wife and chose the full English breakfast, which came piping hot, well presented and beautifully cooked. The bar is pleasant with a wood burning stove, a good selection of beers and adequate seating. It has it's fair share of locals that frequent the bar, who are all friendly and engaging if you take the trouble interact. All in all, we would highly recommend the Black Swan and will be staying again when visiting family in the area.

We stayed overnight at this lovely hotel. The staff were friendly and welcoming - the breakfast was delicious. The hotel room was spacious and very well appointed. Can thoroughly recommend.

Stayed here for 1 night (last night) for work. Had the best sleep, the bed was so comfy and the room was quiet and pitch black. Tea coffee hot chocolate biscuits shower gel in the room, lovely shower. Had an evening meal and I’m just now having breakfast, food is great and service too. Really lovely team of staff. I wish I was working over here for another night tonight!

We had a wake to attend at the Black Swann recently. The carpark is a nightmare, there are no lines to designate parking spaces, so of course people park stupidly taking up much more room than needed. It is also gravel, so it is not accessible. We ended up parking on the road, with my husband struggling with my wheelchair across the gravel carpark to enter. The door is nice and wide, but there is a side table placed in the tiny entrance way which makes entering with a wheelchair really difficult, especially since the doors are so heavy. The disabled toilet is also really hard to get in and out of because of the side table blocking the hallway. The toilet was also dirty. Everyone seemed to enjoy the food but it was covered in cling film, and the staff didn't seem inclined to uncover it themselves. We brought our own food as the function menu doesn't cater for vegans. I'm sure we could have requested something but last time we did that, we were supplied with something different to what we had asked for. Unfortunately I went hungry that time. There wasn't anything vegan on the regular menu, or the specials menu that I could see. I was surprised by this because the website boasts vegan options. The decor is nice and homely, whilst being tasteful, and the staff all seemed welcoming and polite. Although the Black Swan is a lovely looking pub, I can't help but note they are really missing out on some essentials to providing a great wake.

Went to another funeral wake here,and as usual the buffet was excellent. Friendly staff and clean room .Only drawback was not able to park in car park so had to park on road.Will have to get there earlier next time.

Lovely food and staff, whether you are having a snack or dinner.

Excellent Sunday lunch. Attentive staff.

One of the best hotels I've stayed in for work. Rooms were excellent food was to die for. Staff friendly and service was fantastic. Will be back again with family.

Very welcoming staff. Good grub. Reasonable prices

Excellent food. Friendly staff. Lovely atmosphere. Will be there again tonight, and again next Sunday. More in the future also. Highly recommended

Here for a funeral wake and the staff looked after the party very well. Lovley room, buffet was spot on.

Was visiting for a wake here, food was great and the staff attentive. Would like to visit again when it's not such a sad occasion.

I had the pleasure of staying here for two nights ahead of a family funeral. I couldn't fault anything - the room was lovely and had been recently refurbished. All of the staff were friendly and accomodating for me and my relatives who were also staying. The food was good quality and the portions wre generous. I highly recoomend the Black Swan.

If you travel to Norfolk for work or pleasure, this hotel is absolutely lovely!! Very comfy bed and room, great shower, tasty food and the staff are amazing 🤩 This is my 5th stay and I will be back 💞

We stopped off at the Black Swan for dinner with friends, and had a lovely evening. The food was great, and the portions were very generous. The staff were very helpful and friendly, and overall the atmosphere was great. Would definitely recommend!

Great pub for a pint and a delicious meal. Great atmosphere. Very friendly staff. Would definitely recommend and we will return on future trips to Norfolk.

Visited for a wake, so perhaps not the best circumstances. However, good food and service, pleasant and helpful staff. Only downside is limited parking. Will definitely be going again to check out the full menu.

Food was really good, staff were all very friendly , polite and well presented, overall very good would definitely go there again in the new year.

This pub grub, bed and breakfast location is great. Due to my travels for business, the only place I could get a room was here and I'm very glad I found this place as I'll be recommending it to other colleagues instead of our usual premier inn booking. Service was quick and very friendly. I was welcomed and dealt with professionally. The food is very well presented and tasted up to my standards. I had the steak burger with garlic bread on the side. The burger was very juicy and cooked to perfection. Couldn't fault it to be honest. If I HAD to be picky...I would say the fries should be homemade and that would be 10/10! I was looking around and noticed the special for the day was a pie of some sort and the portion size was extremely generous, massive in a good way 🤣!! I love it. Oh...I can't forget to mention the lovely wood burning stove which kept us all warm!! I also had a room here and that too was just very clean, spacious and homey feeling. I can't really say much more other than I am happy with my experience. I would recommend this place for your pit stop next time 👍🏻👍🏻👍🏻

Lovely room clean and comfortable also great breakfast

Really pleasant to visit busy pub at lunch time. Table was reserved as promised. Bar staff very friendly and approachable. Food order taken promptly and the arrived quickly. Portion sizes are really good and food was as good as anticipated. Has a nice Christmas atmosphere would definitely visit again very soon. Compliments to Richard the chef !!

Great food and great customer service, well recommended.

Ideal for a short break and to explore Norwich. We meet up with friends and had a wonderful time. Friendly, professional staff. Lovely food. The best profiteroles I have ever had. Cosy, clean room and the homemade cookies were delicious. Thank you for a lovely stay🎄❤

A complete disaster, booked the table in advance and had email conformation of our booking, when we arrived they told us they cancelled our booking that morning via email. The certainly had not sent us an email and I went to the bar to prove this and show the conformation email I had received. Delightful lady said I don’t know what you want me to do about it I found you a table in the bar!!! Yes we had a table but we booked for restaurant!! Food looked nice but was only Luke warm , one little dish of veg for 5 people however they did bring us another one when we asked. We had our food before cutlery ( we had to ask for it!! ) Pudding were nice!! The bill , well 3rd time lucky they charged us the right amount!! Could have been a lovely meal had it not have been for these issues ! Tried to speak to the lady behind the bar but she didn’t want to know also sent an email but no reply !!

I enjoyed a wonderful meal with two friends last Thursday. Service and food excellent. Highly recommended 👌

My husband and I visited the Black Swan with close friend for Sunday roast late afternoon yesterday. We all had various starters all of which were excellent, followed by the roast beef. The meat was tender and cooked to perfection. The selection of vegetables was good and again all perfectly cooked. Servings were very generous and my husband had to help me finish my large portion of beef! Some of our party were able to manage desserts which again were superb! Best Sunday roast we have ever had in a restaurant. Highly recommended.

Food very good. Staff pleasant and helpful. Lovely atmosphere.

Had a very recent Wake only this Monday for my Nanny's funeral. Nice Room very private. Well presented.

Fantastic service nothing is two much trouble for the staff

We only stopped by for drinks but the food looked and the pub was lovely. Lots of parking and good sign on A140.

Lovely location. Excellent service Atmosphere very relaxing and friendly. Staff very professional, friendly and helpful. Very clean and tidy throughout. Food was excellent.

I think that pretty much every cremation wake is held here. Its a convenient venue but more than that , good food! The fare we had was a buffet of sandwiches, sausage rolls etc but all well filled and tasty

Lovely food and presentation, friendly staff!

I was very impressed, I rang to let them know my visit for work would be brief and I would be arriving late and leaving early. They took my breakfast order there and then over the phone and said it would be served at 7am. It was there at exactly 7am and was a better standard than usual. It allowed me to be on my way swiftly and without an empty stomach! Many thanks

I ordered the special of the pork chop with apple cider and cream sauce. Not once was I advised that this was changed when it arrived it came with mint sauce. When I escalated to wait staff I was offered apple sauce from a jar and a fresh plate, which I was very thankful for as I find mint sauce not only overpowering but extremely disgusting to my palette. It appeared that the wait staff were also not made aware of this change. Had I know it would come with mint sauce I would NOT have ordered this meal! Made what was shaping up to a lovely meal sour!

came in for dinner and i had hunters chicken, chicken was chewy and bacon was under, bbq sauce was also very sharp and salty i don’t know if this is bought or made in house? my partner had a mixed grill, the steak was under to his liking - he asked for it medium and it was blue-rare, i informed a member of staff (a young girl) and she apologised and didn’t do much about it.

We stop in many hotels throughout the country, but found to black swan absolutely fantastic. In fact I normally find a fault with something. On this occasion I was not able to find a problem. We will most definitely be visiting again. Staff, food, service where all fantastic and a wonderful homely feel. Spot on, well done folks.

We have been here so many times and never disappoints. Love the food, atmosphere and friendly staff. Have stayed here many times also in the family room. Unfortunately, was fully booked this summer so couldn’t stay. Decided to come for an evening meal though. So glad we did. Can’t wait to return.

We had a very pleasant evening, the ambience was very good and the staff were very pleasant and nothing was too much trouble. The meals were excellent , very well presented and piping hot. On the whole a very enjoyable experience.

We enjoyed a lovely meal for a birthday Celebration - yet again the Black Swan delivered - a delicious meal enjoyed by the table including a very tasty Surf and Turf

We were disappointed to find out that there was only one vegetarian main and starter option. There was no vegan options, despite a vegan menu being advertised on the website. Otherwise, the food was fine, however, the buttermilk chicken burger was burnt.

Had an excellent Sunday roast, very generous portions, tasted so good. Staff very friendly and welcoming would definitely recommend. Gay Soukal

The Black Swan is a lovely country pub situated just outside Norwich. It is a pub/B&B with a very good restaurant. I went there for a Sunday dinner with my wife. The Sunday fixed price menu was very good value. It had a good choice...

Very poor meal, had mixed grill and the steak was as tuff as old boots, everything was under cooked.. egg white still runny, chip’s crispy on the outside but raw in the middle. My steak was meant to be medium/well but it was still bleeding...

I’ve been visiting this place for many years, the improvements made over the last few years have been a huge transformation and it’s a lovely welcoming environment and is a comfortable and classy place to be, lovely position with views over the village Green, love...

Having never been to the Black Swan before, my partner and I didn't know what to expect. Our stay though (including drinks in the garden, dinner in the restaurant, a room for the night then breakfast) was exceptional in all aspects and couldn't be faulted....

Lovely quiet location. The food was excellent albeit not a hugely extensive choice, BUT something for everyone. The staff were excellent and attentive. The venue, as a hearing aid user, perfect. The floor was carpeted and there were fabric curtains which makes a huge difference...

We stayed for 3 nights in this modernised, wonderful country pub superbly located for our visit to Norwich and the broads. Particularly good was the fact that the bus stop into Norwich was virtually outside the pub. The room was modern, clean and comfortable with...

Not necessarily the best driver for a visit but we stayed for one night, in Room 11, and returned the following day for a function in the room below for its locale. Room was spotless and fitted the bill perfectly for myself, wife and youngest...

Wow, we booked with friends and had a total of 3 rooms for an overnight stay and I must say it was fantastic. We arrived earlier than expected, which wasn’t a problem, the rooms were ready and there was no issues around checking in early....

Wow i had a fantasist lunch with a friend. He had the Lasanaiga I had the the Lemon sole . excently cooked and presented. Absolutely cooked to perfection. the fish was so fresh as if just caught. Absoulty 100 per cent. Will certainly be going...

We thoroughly enjoyed 2 dinners in a week at The Black Swan. The food was so delicious it would have been rude not to have 3 courses each time!! We can't wait until our next visit to try some more of the full and varied...

We tried the Sunday lunch having been pretty disappointed recently at other restaurants in and around Norwich. I have to say that the meal we had was excellent, turkey and a nut roast. Veggies cooked to perfection with special mention for cauliflower cheese! Yorkies also...

Poor food, disgusting starter ice cold. Dinner was ok nothing to shout about. Could hear staff discuss us in back which is totally unacceptable. If I could pay what I thought it was worth they should of paid me. Won't be returning

Had a wonderful evening for our anniversary. The sea bass was absolutely delicious. Lovely atmosphere, great food and wine. Thank you

We joined friends (who were residents) for Saturday night dinner. The food was served promptly and was nice but portion sizes were very poor for at least one person who complained and was brought some additional food. Waiting staff were lovely however there was a...

Perfect dinner and stay for weekend. Friendly staff and landlord. Beautiful rooms cozy and comfy. Food was great and breakfast amazing. A classy place with a warm friendly atmosphere! Definitely a good stay for a relaxing weekend or stay. 10 out of 10!

Food Awful, Portions Meagre, Customer service Dreadful, Judging by the response to any negative reviews..............Lesson Learnt