The Cross Keys- JD Wetherspoon in East Riding of Yorkshire

Always huge queues at the bar. Always short staffed. And it’s always quicker to brew your own beer than to order from the app. Worst spoons I’ve ever been to.

Quick service despite being very busy, tables could do with a bit of a clean but for the price paid can’t expect too much from a spoons!

Appeared short staffed, so although food was slow when we visited sure it's normally faster. Food was good when received

Really bad service some nights. Staff are miserable and serve u with a disgusted look. Managers are the worst and don’t even manage to get ice in drinks most the time. Overall always poor service don’t recommend to anyone. worst Wetherspoons I have ever been to. Huge power trip from all the managers!

Dreadful brunch here today. 1 hour wait, two rashers of bacon that had been in the oven so long they were grey, dehydrated and rock hard. Asked where the drinks were told we had to go to the bar to get our cups? What's the point in table service using the app? Waited 10 minutes at the bar for 2 cups, then joined the queue for the coffee machine which by the time I got there was empty. Waited for the staff member to refill it. In the meantime my partner complained to staff about the bacon. Told to take the meals back to the bar for a refund. Then asked to see a manager. Rejected the now flat cold meals and asked for a refund.

EXCELLENT PIINT. OF. GUINNESS REAL. ALE. VERY. GOOD !

amazing service by a wonderful hard working girl ava. great night!

No music but great cheap booze, great starter place for a night out😝

Staff were busy but smiley and although it took a while for service the beer is good, the coffee bottomless and the breakfast we had did exactly what it needed to do…fill us up for the rest of the day. The smashing of bottles is a bit off putting, I feel sorry for staff who will be deaf before they are thirty!

went in for lunch after a shopping trip, served by lovely young lad called Alex, very helpful and sweet. food came quickly and was so good! 10/10

Fantastic Pub, Well organised, Staff are friendly and food is great. Lovely clean old building, Exactly what a pub should be!!! If you are in Beverley make sure you give it a try.

Excellant service, would recommend. The staff was busy but we where served in good time the lady was polite, happy and very friendly.

Always have a good time there and the staff are ace

Probably the best in East Yorkshire, almost definitely my favourite. Staff seemed helpful and friendly too, never had a bad experience in this one.

Staff really friendly, Great food, Great service and a fantastic Christmas atmosphere!!

Im 17 and i was denied my food and denied my refund after i couldnt prove my age. Was spoken to with zero respect. Do not come here as the service is extremely poor.

Great service, friendly bar staff, no problem!

was there today wednesday lunch time and was very busy and the 2 staff on behind the bar and serving food /drinks/and sorting tables and coffee machines plus having a problem of there delivery been late and no produce for certain meals they coped so well and very professional in all they did the length of the waiting que was some times long but was soon cleared with minimum fuss and no body getting irrate so i did mention to them how well they had done and how i admired there efforts sat enjoying my brew i hope they see this review as i did say i would put one on for them xx

We enjoy a drink in the Cross Keys,the beer is always spot on and and cheap at £1.79 a pint on a Wednesday it is a regular meeting place for us,friendly atmosphere,the staff are always friendly,but must give special credit to Kayleigh who is very pleasant and efficient and a credit to the company..Ken,Norman and Dave and the rest of the gang

Great place for a good value meal. Steak chips glass of wine £14. Steak cooked as l asked rare 😋 really tender what's not to like.

Went here recently for a friends birthday, as we went on a day out to Beverley, and had possibly the most vile experience i have ever had in an establishment. Upon sitting down (the restaurant was packed, signage to alternative seating areas was unclear and in order to get to the outside area we had to uncomfortably squeeze past people who were already seated and eating, for anyone with limited mobility, this would be impossible to navigate, not to mention the lack of an accessible entrance). We finally found a table and sat down, it is important to note that in a group of 5, 3 of us are 17 and 2 of us are 18. We placed our orders, and a very rude staff member came out demanding ID from everyone at the table, we were confused as no one ordered any alcohol or age restricted product, simply food such as chips, and drinks such as pepsi and juice. We were all told the staff member we did not order anything that warranted ID, she then stated that we all needed to be 18 to even enter the establishment, this was not signposted anywhere, and i checked as we entered, just to be sure, as some pubs do have such rules, and being a law student, i ensure i check such rules, and they need to be clearly signposted or told to you by staff upon entry, so not only was this unlawful, but a flagrant rejection of wetherspoons corporate policy, who's rules state that anyone over 16 can enter without parental supervision, and some wetherspoons establishments only turn into an 18+ venue after 9pm. We were in this venue at around 4-5pm, and there were young children at the table next to us, so this was clearly untrue. This was after we had ordered and this extremely rude staff member was subtly hinting at kicking us out, which would have resulted in a loss of our money, luckily, one friend who was 18 produced ID, and the rest of us stated we did not have any. The staff member said in a rude tone she would check if one ID was enough, and flounced away, she was not seen again, leaving us in horrible suspense for a while, not knowing if we would get what we paid for or be ejected illegally. Eventually another staff member came out with the (once again non alcoholic) drinks and demanded ID again, to which the same friend produced it, after a strange check (it seemed both staff members were trying to find any excuse to kick us out, as they seemed overly critical of his ID, despite it being a genuine provisional drivers licence), but he eventually handed them over. We were asked yet again that evening, but you can imagine the story now i have explained it twice. When the food came, we were shocked and appalled by the poor quality, obviously no one goes to wetherspoons for high quality or high class dining, but this took the mick. One friend ordered the nachos, and the portion was tiny. We have dined in several wetherspoons in various towns and cities, including being regular visitors to the one in our hometown, and this portion was nowhere near the standard, and the friend was finished in maybe 5 or 6 mouthfuls. Another member of our party ordered the "big cheesy chips" and a chicken burger. There was barely any cheese to be found on top of these chips, and was was present was dry and unpleasant to eat, the chips were extremely soggy and the cheese that had melted onto the plate was not just damp but wet, to levels that cannot be attributed to normal condensation. The chicken burger was extremely artificial and tasted of chemicals, the taste itself could be likened to lip balm. The chips also came with a blue cheese dip, which had the consistency of water, and a washed out, gone off colour, paired with a horrific taste. Another member of our party ordered a regular burger, which was also small and unpleasant, it was clear we had clearly been given sub-par food dye to the ID altercations. I will never dine here again due to the combination of rude staff, illegal and random "rule" inventions, and an overstimulating environment, and as a warning to anyone reading this, DO NOT DINE HERE

wanted to go out as a group for our friends birthdays however the customer service and the food served was terrible. Wetherspoons is a place were we all go to regularly in hull and it has never disappointed us but I can say for definite that we will never step foot into the Wetherspoons in beverly ever again. please sort out the customer service and the portions of the food served. the food was very small even the starters at other places are more filling. WHY WAS THE CHEESE ON MY CHIPS VERY DRY. not worth any money we have spent. staff came to ask for ID 3 times and they wasn't aware that other staff have asked us before. none of the staff are aware of what's happening. like I said before we will never be coming back. very disappointed.

wanted to go out as a group for our friends birthdays however the customer service and the food served was terrible. Wetherspoons is a place were we all go to regularly in hull and it has never disappointed us but I can say for definite that we will never step foot into the Wetherspoons in beverly ever again. please sort out the customer service and the portions of the food served. the food was very small even the starters at other places are more filling. WHY WAS THE CHEESE ON MY CHIPS VERY DRY. not worth any money we have spent. staff came to ask for ID 3 times and they wasn't aware that other staff have asked us before. none of the staff are aware of what's happening. like I said before we will never be coming back. very disappointed.

If you're looking for a decently priced meal and drinks in Beverley, then this is probably the place to go. You know what you're getting with wetherspoons, well it's cheap and cheerful or sometimes maybe not so cheerful. This place always seems very busy and sometimes the service is quite slow. Food is hit and miss but that's the same for most in the chain. There is an open fire in one of the rooms which is nice though! Also the toilets are fairly clean. Not the easiest place to navigate if you are disabled or have a buggy as it's quite cramped trying to get around tables, and there are lots of little steps to get into and out of different sections. Also it's not accessible from the front, you have to go down and alley way and ring a bell and wait for someone to let you in.

I am gluten intolerant. Kai was very helpful with finding menu choices for me. They have a tablet on the end of the bar that takes allergen information and shows available menu choices. That is the best method that I have seen. Very impressed with it and Kai's helpfulness

Visited on Wednesday for an early lunch and really enjoyed it. Easily my favourite in East Yorkshire so far. Multiple rooms, well presented and festive. You can choose your room to eat in based upon taste, ranging from quaint at the front, to modern by the bar. We were sat by the fire in armchairs, and it was good to keep placing logs on the fire. Really pleased with the service and the food was decent too. Had the 'Chicken, Stuffing, Bacon + Cranberry Panini' together with a 'Big Cheese Pizza'. Would certainly recommend a visit for an early lunch, as it wasn't too busy.

Visited on Wednesday for an early lunch and really enjoyed it. Easily my favourite in East Yorkshire so far. Multiple rooms, well presented and festive. You can choose your room to eat in based upon taste, ranging from quaint at the front, to modern by the bar. We were sat by the fire in armchairs, and it was good to keep placing logs on the fire. Really pleased with the service and the food was decent too. Had the 'Chicken, Stuffing, Bacon + Cranberry Panini' together with a 'Big Cheese Pizza'. Would certainly recommend a visit for an early lunch, as it wasn't too busy.

Decent food, good prices, great service, nice & clean

We popped in with a friend, the three of us had a late lunch and a drink for 28 pounds. The place is in good condition and was busy, the service was good and the food good for the price

Had a curry with rice was tasty didn't eat the poppadoms as they were so greasy,rest was okay, for what you pay with a drink it's good value

Fab 'spoons in the centre of Beverley £1.99 for a Bud Lite, brilliant!

I've always gone here growing up, something's have changed. But something's haven't. The drinks prices are very reasonable, the service is adequate, but I have never eaten here, that's not a judgement I just never have, so a review would be unfair.

When there and spent £25 but the app when down and they still took the £25 but the food and drinks did not go though. When we asked about this we was told the money will come back to us but I was taken out . We went in to ask how to get the money back and the manager was rude and didn’t listen and kicked us out for asking for our money back. DON’T GO useless you want to lose your money

Very helpful 👌 and the atmosphere was good 👍

Typical Wetherspoons. Quite busy, it was Saturday and the market was on. Lovely and warm inside

Every time we visit here they are short staffed , management must be a joke , long wait for food and drinks especially when ordered via app.worst spoons ever visited.

Nipped in for a beer whilst out shopping in Beverly. It's a little difficult to find as it's on the next street back from the market. It's a bit like Dr Who's Tardis, looks small from the outside, but it's not, its massive inside. Lots of the usual spoons drinks on offer, plus lots of real ales on the bear festival menu. Toilets were of course, upstairs!

We enjoyed our breakfasts on the 2 days we were in Beverley This is a nice pub with open fires and plenty of tables and seats On the occasions we visited, the pub was clean and we were served rather quickly I do think this pub is understaffed and credit goes out to those who were working on our visits Monday and Tuesday 28/29 Oct

Called in this morning for a quick small breakfast, we've been here lots of times so know what to expect,but today was the worst, the floors were sticky to walk on and we were there just gone 8 am so can't blame beer spillage. The tables were sticky,my husband picked up the menu and had something stuck to his fingers from it, Ordered an egg muffin and beans on toast. The beans on toast was disgusting. The toast was wet,like it had been in touch with water,it was soggy and cold,beans just slapped on,very unappetising.egg muffin was hard. Keep giving it a chance,but not anymore. Absolutely horrible

Very busy in here the staff were rushed of their feet but you might expect a wait if ordering food lots of people eating

The Cross Keys is a traditional pub, a typical Wetherspoon's. On this visit we both chose a traditional breakfast and coffee (which you get from a self service coffee machine). It was all very nice at a reasonable price. Update today's breakfast was poor; the toast was barely toasted, the bacon was underdone and everything was luke warm apart from the beans which were as cold as if served straight from the tin. Very disappointing compared to the usual standard. No one came to our table to ask if everything was okay so maybe they already knew!

The Cross Keys is a really good Wetherspoons and this pub is wonderful inside Food was good and absolutley great value, lots of cheap drinks, lots of drink choices and nice staff

Verty accommodating and swift service, thank you. Will come again 😀

Absolute dump! Would’ve given no stars if I could. The ‘Manager’ (I use the term lightly) is so rude and the place is filthy!

omg amazing food, lovely and fresh, better than any other spoons i’ve ever been in. lovely staff and bar service too, will deffo go again, thank you all

Enjoyed the meal. Beef and kidney pudding. Pastry a little hard on the top. Good chips and satisfying mushy peas. Loads of good coffee. Gary enjoying his Southern fried chicken strips. Looking forward to our free second cup.

Clean and tidy Wetherspoon's. Great location in the centre of Beverley

Great pub, brilliant service 10 out of 10

Amazing service from friendly helpful staff. We are a group who regularly visit for breakfast and lunches. All food is freshly cooked and always hot and delivered with a smile

Me and my friend Would recommend this place friendly staff (Emma) and polite and great value for your money

Food was ok. The service was terrible. The waitress was rude and argumentative to one of the people in our party. The other person ordered a dessert and waited almost an hour after ordering it on the app then also went to the bar to check in it. Not what I expected from a Weatherspoons. Tables were filthy and sticky. Never again will we go back there. Worst service ever

The food was absolutely delicious and very high quality. The beers were amazing and very affordable. The ambiance was amazing too and we really enjoyed ourselves. 100% review this pub restaurant and encourage everyone to go and give it a try.

The service in this place is like the weather you never know from day to day whether it's going to be good or bad.

Lovely place friendly staff,even an open fire,lovely little town

Not too busy on a Sunday around 1 pm but the Bar was busy so I tried to order on the Wetherspoons app but couldn't get a wifi signal to order ! and gave up after 10 mins. Plates left uncleared nr table 41 was poor, so with less than an hour to catch my bus back to Hull I had to forego my mixed grill and have it later in Hull. This pub could be 5 stars across the board and oozes character with better wifi and more staff

Not one of the better Spoon's,not many people in which is unusual.The service wasn't great,they brought the food before the drinks and the pub was lacking atmosphere,could do better !

Surprisingly nice with a friendly atmosphere and good service. Search out the original painting (photo attached) which is remarkable and read the description of it to fully understand what it’s truly about. Thanks to bar staff Jack and Ava for making the experience for us and on a couple of occasions turning complaints into compliments. Well done

Called in here on a lunchtime and it was fairly quiet which is unusual for a Spoon's.The food was OK but the service was indifferent, they brought the food before the drinks which it should have been the other way round,definitely room for improvement.

My waitresses (dianna) was amazing as always , she is polite , very lovely and really friendly, this made our experience so much better , she really deserves employee of the month , always see her running around always smiling , our food was delivered fast and hot , service with a smile is always pleasant.

The bad reviews must be from lunch and dinner, because every breakfast I’ve had here has been spot on. Perhaps the breakfast chef is different to the other mealtimes? It’s nice to be able to go somewhere which is clean, friendly, with lovely looking facilities - the toilets are really amazing!! Good breakfast prices and decent food and drinks. Breakfast always been nicely cooked, hot plates, good portion, friendly service, just great all round. Staff seem lovely. Hopefully the breakfasts will continue to meet/exceed my expectations as i will keep coming here with my family members for a nice meal that we can afford. Been to a number of Wetherspoons but Beverley one is definitely the best. Thank you.

Very bad, we had to wait a long time for our food to come after ordering. The hot drinks station was very dirty. When our food finally came the children’s meals were cold and ours slightly warm barely hot. Asked for the pizza remaking and it arrived back 10 minutes later soggy after being microwaved to death. We usually go to Driffield Wetherspoons which we cannot fault and have never had a bad meal. Will never come back to Beverley spoons again it was that poor.

It's a spoons, so cheap beer and average dinner ding. What kills this place is the unprofessional arrogant management. You only need to read local FB forums like Beverley Moan to appreciate how bad they are. Area management needs to jog them on and hire professional staff. One recent event was I attend the place with my two 22 year old daughters who had ID and my 27 year old son (who obviously didn't). The manager took his drink away and banned us from ordering again. Not politely, not willing to accept a photo of his passport, just no. My son doesn't normally drink, so was embarrassed and put off by this treatment. We went to Green Dragon afterwards ands he was welcomed.

Great pub , good selection of ales

Inadequate poorly served had to make my own burger back up ,chips was scraps my meal literally looked like it was dumped on my plate

Hard working staff, great atmosphere really good value food and drinks

Best pub in Beverley 😀 very clean and tidy with a great selection of ales and food all reasonably priced . Very poor real ale selection, duty manager NOT customer friendly, waiting far too long to be served.There is something fundamentally wrong with this pub, just can't put my finger on the problem.Have visited over a hundred of wetherspoon pubs but this one is one of the worst for service.

Chaotic. Food and drink doesn't arrive (because tables have been 'moved'). Handpull drinks are wrong (ipa comes out as stout). Rough as hell, too big for too few staff.

We were told that it was dog friendly and it was if you want to eat outside, luckily for us it was a rain free day so be warned its outside dog friendly and 30 minutes for a burger and chips when there was hardly any one there, think 3 stars is generous, shame...

Only popped in for a drink, charming staff.

Went in with two of my friends order our food only to get ID and for them to tell us we couldnt eat there. We had already paid for our food and there were no signs outside the wetherspoons explaining we couldnt eat there. They then proceeded to tell us we could get out food but wasnt allowed to eat inside and would have to get takeout boxes and leave.

Typical 'Spoons but also a friendly, welcoming place. Had the buttermilk chicken burger which was moist,tasty and hot with a pint of San Miguel, can't go wrong for just over £9.

Came with my teen for tea on the way home from a day out. Ordered on app so I could stay with my autistic teen. All drinks were quickly dumped in front of my teen and server disappeared before I got chance to say mine was wrong (totally different in appearance/colour but server announced it as correct drink). Went to bar to ask for it changing. The area was busy but there was only one other customer stood at the actual bar when I arrived so I stood to his right. The male bartender was taking his time chatting to him and by the time he'd finished two other men had arrived and stood on the left hand side of the customer stood next to me. The bartender clearly knew both men, started chatting to them and asked who was next out of the two men, I piped up that I'd been waiting longer, and the bartender disagreed and told me to wait my turn, while acting as a bystander as his customer was verbally abusive towards me. A female member of staff saw this, and as her colleague started serving the men agreed I was next, said she had made up my drink and said 'yeah, sorry, that's on me' and got me a new drink. Ordinarily I'd have left it at that but the male bartender wouldn't back down, made a show out of tasting my drink, in front of his other customers, was quite patronising, questioning whether this (totally different in colour to what I'd ordered) drink really was incorrect and then asked for my table number because 'I probably did it wrong on the app' (I hadn't). Thanking the female bartender I returned to my autistic son, who by this point was panicking about where I was. The food was also disappointing. My teen always orders the same as he needs consistency. He couldn't eat the mash as it was cold and chewy. I had the Korean chicken which I'd recently enjoyed at another Wetherspoon's but there was very little sauce it was effectively a bowl of chicken and chips. I used the app to complain about my experience at the bar. The manager did contact me and I was told that they were sorry if I 'felt' I was served the wrong drink. Which I thought was interesting use of language as it removes blame from his staff. I was also told that 'CCTV showed the bar was busy'. There was only one other customer there when I arrived and I had made that clear. They clearly need more staff, as far as I could see there was the lady doing the app orders and the young man.

It's a Wetherspoon's so no surprises. A good range of cask ales at cheap prices. Service was a bit slow - too many people queuing at the bar and not enough staff serving. Some of the tables hadn't been cleared or wiped down so I had to wander around to find a clean one. I didn't eat, but you know what to expect if you've been to a Wetherspoon's before.

Asked for a clean cup, was offered a paper one as none were clean. Told "you'll just have to wait 15 minutes" when I requested a none paper cup. Thought the male barman was rude and obviously could not be bothered to help. When I returned after 15 minutes, still no cups, on request they were deposited on an already dirty tray. On my return to my table the food had arrived and was bearly warm. I will avoid this place in the future.

The usual whetherspoons vibe, the food was lovely we were served relatively quickly. We were sat for a while and the tables around us were cleared away but we're not cleaned, the table we chose was so sticky the leaflets and menus were attached to the table we had to tear them off. The staff were friendly and helped us when we requested Toilets were emaculate and course up a flight of stairs!

Lovely outside seating area. Lots of choice on drinks and very good prices. Although very slow service. Understaffed I think. However, the lovely seating area is spoilt by the tables covered in dirty plates and glasses, which staff are either oblivious to, or unwilling to clear away. They just walked past the dirty tables whilst delivering food. It's a disgrace and certainly not the relaxing atmosphere it should be. So disappointing.

Service was slow, one person serving behind the bar We went at 5 30pm and the pub was very quiet. We sat outside , which used to be a joy , but this time the tables were full of plates and glasses. We sat outside for half an hour , three members of staff delivered food to tables and not one of them made any attempt to clear the tables of finished food or glasses. It was a mess and the staff seemed happy to ignore it. Not a place to sit and relax with a drink.

Today my daughter and her friend both visited Cross Keys Beverley for lunch (both almost 17) they ordered food & a soft drink each only to be told if they wasn’t with an adult or didn’t have ID they’ve have to eat outside (which is fair enough is this the pub’s policy) so they waited with their drinks for their food ,the manager then went and literally took the drinks off them ,grabbed the chairs and shouted at them to leave and wasn’t even allowed to wait for the food they paid for and refused to give them a refund . Abusive language towards teenage girls , the manager should be truly ashamed on how they treated these young girls . They were literally so embarrassed in front of many other people enjoying the sunshine with their food & drinks . If this is how you treat your customer I think you need to be retrained on customer service or perhaps look for a different role where you don’t need to interact with the public as your are clearly not suited to this role. Also seems like we are not the only ones to be treated like this by the so called manager.

My wife and i do many city breaks throughout the uk and visit many wetherspoons establishments. Beverley is one of our closest . Unfortunately it is one of the worst we visit . Staffing levels are very poor . Management are rude and unprofessional. We visited today 02/08 and spent three hours in the pub . Not once was the table cleared . Even before we sat down we had to clear glasses from previous customers . The bar is so confusing . The fussy manageress tells people not to queue at the bar but to stand along the bar so not to block off her app order corner . The bar person then has no idea who next to serve . Very rude manageress . Cheap drinks ate about the only positive thing about this pub .

As two 17 year olds visiting for soft drinks and a meal we was threatened, sworn at, and got kicked out by the manager, for not bringing ID to prove we was 18 after purchasing goods on the app. policy emphasises 16,17 year olds are allowed to enter the premises at 1pm when we arrived . She refused to serve us further than our soft drinks and refused to refund us for the food when politely asking, then proceeded to remove our drinks from the table and kick us out. We caused no issue here, and got treated horribly.

Another lovely Wetherspoons building just off town centre of Beverley ... With a good selection of craft beers. We visited for breakfast and sadly the food was nowhere near the usual standard... Lukewarm and the bloomer bread toast was so pale and cold it might not have shown the toaster for 10 seconds.... Our orange juice was not forthcoming and we found it left on the bar ...

Not enough staff at the bar to serve drinks. Table ordering took even longer. Otherwise ok

The steak was was covered in pepper both sides overpowering the flavour and the meat was chewy. I did complain when one of the staff came to ask if all was ok. And the reply was simply “sorry about that” and walked away. Shame for a usually good pub chain

Lovely curry an extras, an a quick pint

Fast, decent food and service, nice locals and staff very friendly, Mia lovely, good pub 👍

Good prices as you'd expect in 'Spoons'. Had a pint of Blue moon and a substantial mixed grill for £11. Smashing value.

Had our works do here service was belting and staff were incredibly helpful

Drinks outside in the sun quick service, outdoor seating available cheap for drinks, Pink Gin and Lemonade and Pint of Guinness £4.48.

No ingredients in for many meals. Unsure how with the small portions they give out. Presentation terrible I can’t recommend this place to anyone

Great value for money 💰 loved the beer garden.

Visited today with family Sunday 30 June Placed an order via the app for 3 drinks bacardi/coke. coke and pint shandy. We . waited 20 minutes surrounded by dirty tables covered in plates drinks etc. Not a member of staff in sight. Finally we t to the bar to enquire where our drinks were to be told there was no coke and the gas needed changing . I said ok i will sit and wait. Another 10 mins i went back to the bar. Still no drinks not resolved. No apology actually the staff were pretty unbothered and couldn't care less. We wasted nearly 40 minutes finally asked for a card refund and left. Never again. Dirty and Unprofessional.

I've visited the Cross Keys in Beverley countless times, and while I appreciate the affordability, the service has been consistently disappointing lately. As a driver, I often order coffee, but for the past few months, both the coffee and hot chocolate machines have been out of order. The staff seem uninterested in resolving the issue or offering any compensation. It's frustrating, especially for something as simple as a coffee. I hope management can address these concerns and improve the customer experience.

Vile experience, bar staff were serving intoxicated people yet when I ordered I was refused service due to a disability so couldn't get my words out. Had a chat with so called bar manager. Rather eat and drink out of a wheelie bin.

It's just that ever time I go there I have a good time , the foods great , prices are ok, and the locals will talk to anyone, the time just vanished.

Cut backs, only 1 black pudding and side order of beans was in very small gravy boat lol, however poached eggs very perfect

Went to races and visited for a few drinks beforehand and a meal afterwards and was extremely impressed with the Cross Keys. Staff very nice and food excellent. Even went back this morning for breakfast and once again the food was good and the staff very pleasant.

Had great time, staff very friendly and helpful

Tables are crammed in making it very difficult to get around, and I would say very unsafe in the event of an emergency.

Why do they insist on slamming glasses in to bottle bank it damages the ears of people around makes for dreadful atmosphere…just place them in the bottle bin. The staff are rude and bitchy and can clearly be heard swearing behind the bar abut customers and their hate for the job. The whole Place is disgustingly dirty and the food service is slow and food warm at best when it arrives.

A truly horrible experience. My order was taken incorrectly and the manager was rude, he nformed me that the customers were not priority to him. He refused to give me a refund and when the food did come it was dried out and tasteless. However the table service staff was very polite, maybe the "Manager" could learn some customer service skills from the table service staff. We all said we would never visit here again. I would not recommend this place to anyone.