Based on 357 opinions finded in 1 websites
Based on 357 opinions finded in 1 websites
Nº 103 in 432 in South Ayrshire
Nº 22 of 91 British in South Ayrshire
Opinions
Went on a small adventure to Coylton Arms Inn. I have to say we will be back, the food is very good, a well seasoned lasagna with plenty of herbs, nice béchamel sauce and a good salad and french fries. The only small criticism was the lack of staff which made the wait slightly longer than necessary. The staff themselves were extremely welcoming and the ambiance was charming without being twee. Portion size was good without being excessive. All in all an enjoyable experience that I would recommend for a pub lunch.
Andrew Y . 2024-11-03
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We ate here on a Saturday evening. The food was delicious. We had starters and main courses. Huge portion's and such great value! Would highly recommend.
M.E . 2024-10-21
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1st visit here after buying holiday home nearby. This restaurant was warm and cosy. We had starters which were huge and the main courses ad per pictures with couple of drinks each. The food was of a high standard cooked fresh and careful attention taken with dietary requirements. Would loved to have tried desserts but no room left in our stuffed tummy’s. Definitely be back. The young waitress working was very quiet but extremely professional and attentive to our needs
Rosie01032016 . 2024-10-03
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Had some time to kill while in the area and ended up here. Was absolutely fantastic. Great portion sizes, well presented , delicious food and lovely decor.
David W . 2024-08-24
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First time visiting today after staying only a village away for the last 18 years and what a lovely surprise! They’ve really got the formula right here as delicious food, excellently priced and a lovely cosy, clean modern restaurant. Everything was spot on for nice wee chilled Sunday dinner. Loving the no dogs policy as well as so many eating places pander to this these days. Keep up the good work folks we’ll definitely be back!
Arlene M . 2024-08-18
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This is one of the best eating places in Ayrshire.The food is fantastic, great portions,presentation, and prices. I am amazed at the huge choice on the Menu and have to say I have never been dissapointed .I have tried so many different tasty dishes. We have held so many celebrations here as the staff and service is 1st class and they cater for children which is.a bonus.Lovey surroundings too.This place is definitely a winner. Give it a try!!!
Linda C . 2024-08-09
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Ate here last night, that’s twice in the last six weeks. The food, the service and the cost is really hard to beat. Ok, it’s maybe pub grub but there’s not been a single thing to complain about in both visits. Would love to visit on a summer’s day (if we ever get one 🥴) and sit outside as the restaurant has a beautiful, countryside setting. Hopefully get another visit in soon.
Franmaz . 2024-07-19
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Simply superb. We had a fantastic meal in lovely surroundings with polite and efficient staff. The food was exceptional and I recommend the Tempura King Prawn followed by the Beef Medallions. As for value for money this restaurant rates 10 out of 10 if you like a desert I suggest you miss the starter as the portions are superb. Great little place but make sure you book in advance
Martin C . 2024-07-14
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Comfortable surroundings, friendly helpful staff. Fairly extensive menu with something for everyone. Reasonable prices with decent sized portions. Food was well presented and taty. Service was quick. On the down side ( personal gripe with resturants) no decent beer. Even a bottled IPA would have been preferable. Would certainly recommend and would return.
dwotherspoon . 2024-05-31
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Not great today made feel unwelcome, ignored by one member of staff while trying to mention both starter were missing items. Then again when a hair was found in the chips we were made to feel as if we shouldn’t have been complaining about it with no apology and a roll of the eyes for having to take this back then sure they just brought this back out once they removed the hair.
katy p . 2024-05-16
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Nice country pub serving great food and drinks. The staff are always friendly and helpful. Prices are great and the food is well prepared and presented. I always enjoy visiting here for food as it maintains high standards and is just very friendly and relaxing.
John J . 2024-04-08
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New starter on menu Tacos absolutely tasty would recommend you must try Simply delicious Get down here and test it out people
James C . 2024-02-15
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Absolutely fantastic meal in this place today! Absolutely delicious food, fantastic waitresses! Will defo be back soon
Nicola R . 2024-02-10
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All I can say about this place is OUTSTANDING LITTLE GEM worth every mouthful fantastic will go again
helen c . 2021-08-21
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Absolutely amazing food, amazing service and the best cocktails around, we wish we found this place at the beginning of our holiday. Will definitely be coming back.
E5873YPjamesh . 2021-08-06
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My family were staying at nearby sundrum and decided to go out in the local area for a meal we booked and arrived to a beautiful restaurant. Staff were all lovely and made sure we were happy with the service. Food was amazing and big portions even on the kids meals. 4 happy kids who are quite fussy all loved their food and it was great prices. Cannot recommend enough. Will definitely be returning.
F9sarahp . 2021-07-25
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Arrived and went inside to tell the staff had a reservation. Said it was so nice a we were eating outside. Initially greeted by a lovely girl who was so friendly and until this absolute growler snatches the clip board of her and goes on a tirade. Now bare in mind as you walk into the resturant by the little bar area were this let's call her anything but charming was stood there are 2 tables of people eating. Was immediately berated that she had a table for us in the resturant and she had to turn customers away because we want to sit outside. She was informed I had rang the day before and whoever took the booking was told it was to be a lovely day and we would be wanting to sit outside to eat. Nope that didn't pacify her she kept on and on. She was told go take it up with the person who made the booking I'm sure you can tell from the writing. Now can I have some menus. Nope she still couldn't let it go. Its now bwcomg tedious and not only embarrassing for me but for the people trying to eat their meal.. She was told think 4 times that it was told to however took the booking. Her attifute stank. She is the front for people coming to your resturant so I think you need to do a wee refresher customer service induction with this person. All the other staff are so lovely but first impressions last. Think you also need to have a chat with your staff re communication also. Regardless of that not being relayed to this less than charming individual who is representation of your business she should not have reacted the way she did. Food wise it was average last time we were there the menu had scallops etc now its average choice but was lovely and the portions are huge so much we all struggled to finish then. We also always leave a good tip because we know that lots of servers etc are students and knowing our teenagers work similar jobs also but we couldn't this time knowing that it would be shared with the not so lovely individual we had to deal with. Now reading other more negative reviews we have noticed the management responses are anything but constructive and lean towards berating the individual leaving the review. Hope management take a look at this review it is a true and balanced review. I could easily have said your food was terrible that the overall service was terrible but chose to tell the truth. Careful who you have as the face of your resturant as they can and they do cost you custom.
Summer1972sky . 2021-06-07
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Arrived at the Coyolton Arms for our reservation,shown to our table right away,no waiting.The service was quick and efficient,all the staff were really friendly and helpful,can't praise them enough.4 of us all had different meals,and every one of them were superb.Again I will praise the staff,everyone of them very smart,efficient and like the Coyolton Arms,spotless.Can't praise this place highly enough,would thoroughly recommend the Coyolton Arms.
Bert N . 2021-06-01
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I looked on trip advisor for somewhere nearby a d the closest was the Coylton Arms.We went for a meal on Saturday 23rd May at 7.30pm my partner and I were seated by the front door so that when the front door opened a gale blowing on us, we ordered our meals mine was chicken and black pudding with a cream sauce with mash and vegetables, I ordered and said that could I have just the chicken black pudding and sauce with chips please, but that was not what arrived I was brought a plate full of vegetables, mash small chicken breast and one round slice of black pudding, I said to the waitress this is not what I ordered she said oh just push the vegetables and mash to one side of the plate and I'll get you a bowl of chips, I was hungry so I just excepted this when the so called chips arrived which were skin on fries this is not what the menu says, misrepresentation I think, I asked for some vinegar she brought me one little plastic packet, the sauce that came with the meal was very watery.My partner had sea bass which was ok but again the sauce was watery I paid my bill and said about the problems but the waitress oh I'm sorry and took our money, I was very disappointed with the whole experience, but I was staying in the area for a full week and there is no other pubs serving food for miles, captive customers I think, but my partner said I might have just been a chef might have been missing and to give them another chance, so we will go back again in the next few days and see if it was just a one off. Very disappointed but give them a last chance.
189anthonyr . 2021-05-23
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Menu was great, lots of choices. Service was quick and efficient. Dining in area was spotless. My partner and I would happily go there again.
Layla253 . 2020-11-09
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This is a fabulous restaurant food is great choice is too and not overpriced. My son and family myself and husband ordered one of their carry out menus during the Lockdown and were not disappointed. I have visited this restaurant on a number of occasions for lunch and dinner and it is always been excellent.It is very tastefully decorated and modern.Well worth a visit to this friendly country restaurant
Linda C . 2020-08-16
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First take away tonight. Pick up was arranged and dealt with in a timely manner, food was hot, portions generous and all very delicious. Would highly recommend.
Emkdy2020 . 2020-06-21
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Just had our 1st carry out meal and the quality of food and service was excellent. Menu choice covered all tastes. Although I didn't have one I have been reliably informed from my wife & daughter the cheesecake was amazing. So if you don't fancy the normal take away give Low Coylton Arms a go.
cruicky68 . 2020-04-25
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What a disappointment. Decided to try here after a 2 year gap since our last visit. We were a table of 3 adults. When we arrived we were shown a table near the entrance and the bar. Experience has told us that this area is draughty whenever anyone enters or leaves and also is where parties of people wait to announce their arrival, so I asked if we could move into the main restaurant. We were told ‘no’ because they had a number of large parties coming in. Our table was really for a couple - good job we didn’t have side dishes because we wouldn’t have fitted them on! As predicted on this extremely windy night we were caught by the cold draughts as each party entered and exited. The waiting staff were efficient.I ordered lamb shank which arrived barely warm with COLD vegetables. I didn’t want to reorder because my husband and sister both had their meals already in front of them. Their fish and chips were hot, but my husband found his batter soggy inside. We decided to risk desserts. The topping on the apple crumble was soggy - I think it had been reheated in the microwave but looked as if it might have had a crunchy topping when it was first baked judging by the colour of it - though I did enjoy my custard and my sister enjoyed her banoffee meringue. Needless to say we didn’t stop for coffee!
gemrock2017 . 2020-02-22
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My wife and I have lived in the village for a few months now and decided it would be nice to try a local place for lunch. Whilst it was quiet today, probably due to some bad weather, we were quickly welcomed and seated, no booking required!We both settled on the chicken Maryland for our main, opting to have the two courses for £12.95 and eyeing up the enticing sweet menu in anticipation......The main was very nice and came with a side bowl of fries. This course was enjoyed by both of us and we indulged in the lemon cheesecake with white chocolate for my wife and the banoffee meringue for me... both excellent!We only had a Coke Zero for our drinks but enjoyed the meal and the pleasant decor.This will definitely feature as a place to go for us and we may need to give steak night a try!Staff were friendly and helpful and service was quite acceptable, I don’t like being rushed when eating out... preferring to relax and enjoy chatting with my wife.All round good experience, well done to the owners and compliments to the chef,especially on the sweets!
lesbishop56 . 2020-02-15
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Different friends and once again excellent service, excellent food and genuinely lovely staff! Cannot praise/recommend highly enough. Had to forego the tempting starters this time so I could manage a pudding but worth it!! Sticky toffee pudding was heaven!!! Spoilt for choice.
MojoAyr . 2020-01-06
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Visited here for the first time in ages but must say it won’t be as long until the next time. Food was plentiful and of great quality. I had cheese and pepper bites ( which is a wee bit different) and it was great. For the main I had roast turkey which once again was really tasty. A wee note on the service which was prompt and very polite. Well done all round.
billyt702 . 2019-12-31
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Having heard great things we thought we would try this restaurant when our friends came to stay. We were not disappointed. The food was excellent, in particular scallops and black pudding starter!!! Although every dish brought out from the kitchen looked as good as the next. One of group are coeliac but there was no problem, as there was still plenty to choose from on the menu. Only down side.......no room for pudding :( AND they looked amazing!!!! Definitely coming back soon.
MojoAyr . 2019-10-31
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Love it here, good food at a great price and selection to suit all the family. We visit quite often, kids love it.
ClaireL2518 . 2019-10-06
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Unless you know it's there the Coylton Arms might not jump out at you. Just off the A70 it's a nice traditional pub. The restaurant area is nicely decorated and comfortable. Staff are friendly and helpful.
dwotherspoon . 2019-09-30
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Ate here the other night with friends who we dine out with during the year. We all picked from the £12.95 for two courses menu which is available at certain times during the week.
Franmaz . 2019-09-26
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Called in on Thursday night. Had the 2 courses fir £12.95. I had the burger and my wife the steak pie.
davidfU4144GS . 2019-09-20
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On arrival we were given a menu which included a selection of 2 courses for £12.95. We all chose from this section. Food was nice, good portions. When the bill arrived it was a lot more than we were expecting. We questioned this and were then told the 2 course deal had finished at 3pm. When we asked the girl serving us why she had taken our order from this section the look we got from her was priceless! We weren't able to check the menu to see if there were any times on it, but if there was not one of us had noticed them.
PBow01 . 2019-09-15
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not as good as it used to be and a blaring television all day,chips were frozen, soup meant to be homemade but i detected a hint of Heinz tomato in it.
sheilae437 . 2019-09-15
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went here for lunch with my wife yesterday two courses for 12.95 food was good and plentiful my wife had prawn cocktail then steak burger enjoyed both. i had chicken tempura then lasagne also good. lasagne not best ive had but was nice and would return.
stuart k . 2019-09-01
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Just a pleasure from start to finish. we were welcomed and ushered to a table as soon as we walked into the restaurant, which is really in two parts the first area is close to the bar and kitchen, then up one step into the main restaurant area which I think would seat around 50 customers, with a walkway down the centre. The menu is very varied with starters mains and sweets making you find it rather hard to decide which dish is just what you want
332jackc . 2019-08-30
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Had lunch at the coylton arms today. Varied choice on the Sunday lunch menu. Restaurant was very quiet which was nice. We didn't have a starter but all 5 of us thoroughly enjoyed our main course. Staff were very friendly. Myself and my grandpa had steak pie which was lush. Cubes of steak were so tender and just melted in the mouth. Cajun chicken salad was out of this world. Also the chicken breast with black pudding. Sirloin steak was cooked to perfection. Desserts were stunning. I would very much recommend to come here for food and a lovely friendly welcome with nice atmosphere
Mhairi H . 2019-08-25
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What a lovely Gastro Pub. We found it via Google whilst visiting the Ayr Show. It's off the beaten track but we'll worth a visit. We didn't realise it was the day of the local agricultural show so the bar was overwhelmed but you wouldn't have known it in the restaurant which was very calm and peaceful. Hubby had Macaroni Cheese and I had a Rib eye steak, cooked to perfection. We were too full to enjoy the excellent range of deserts but given an hour to allow the food to digest would have enjoyed something. If you're in the area make the detour it's well worth it.
B6705DGsandraj . 2019-08-17
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This is our 3rd or 4th visit to this place & we have to say we have never been dissapointed with the food.
Pat B . 2019-08-17
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The meal was first class we had three courses each ,the total price was under £30.00. the staff were vary nice, very smartly dressed and mannerly will go back and tell others about it.
bob m . 2019-08-07
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My husband and I go to The Coylton Arms regularly as it is our local restaurant. Always 5 star service. The portions are great, food always perfect and the cocktails are fab! Never any complaints
CBee14 . 2019-07-31
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My friend and I visited this place at lunch time one day and it was lovely inside.
ShirlC . 2019-07-25
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Very friendly and helpful staff but was a little let down by the quality of food this time. Enjoyed previous visit but this time found chicken curry was an overcooked breast of chicken that had a dried outer skin and my two partners both left the batter from their fish and the strawberry tart dessert was well presented but made with too much synthetic cream that made it sickly.
David T . 2019-07-16
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We thought we would try this restaurant as we have passed by a lot. The staff were very nice & the food was brilliant,we would definately go back again.
Pat B . 2019-07-10
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We ate here twice as the food was so good. Although they had big parties there on both occasions we didn't have to wait long for our food. Good choices on the menu and special offers too. Lovely place, nicely decorated with plenty of car parking. Give it a try.
Banananose24 . 2019-07-08
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What has happened to this place, it used to be full every night and a booking must if you wanted a table, we booked for Saturday night, place was pretty empty, food was plentiful but lacked any taste, main gripe was the service, three young girls not a smile between them, training required, Ayrshire has too many good places to eat so will give this one a miss in the future,
AnneS4 . 2019-07-07
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Well - I've eaten in the best restaurants - best over the world - Dubai - London - Paris
Voyager75099 . 2019-07-07
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Lovely countryside pub/restaurant, the meals we had were superbly presented and even tastier to taste. The staff were all attentive and eager to please and very courteous when both taking our order and Servis to table. Very reasonably priced and the menu showcased meal deals on particular times and days with such a variety to accommodate even “a picky eater” thank you to all staff for a most enjoyable experience
257drewa . 2019-07-03
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Visited for lunch with my family, food was okay, the menu had a range of choices and the meals themselves were okay, nothing spectacular. The customer service however is where we were let down, felt like an inconvenience to staff who seemed like they really couldn't be bothered being there or doing their job, totally lacked enthusiasm and didn't come across very friendly. Even had one member of staff eye roll when stopped to ask for something for our table.
Dex22014 . 2019-06-25
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Our meal was delicious service was pretty good only complaint is waitresses were bonnie girls well dressed but please smile and interact with your clients that’s what makes a good place an excellent place.
eunicesloan . 2019-06-24
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1st time eating here and cant fault it in anyway at all .. made to feel welcome from the moment we entered . Waitress was polite and cheery took our orders and took time out to speak to the kids .. starter was very good chicken tempura. Main course I had my old fave steak pie chips n veg and it was excellent and good sized portion .. everyone else said there main course was delicious. I had the trio steam pudding with custard what a treat will definitely be back . Excellent
J10nbe . 2019-06-19
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Hi used to go a lot and used to be great. Yesterday along with my daughter and her friend we thought we would go as we go out once a week to different places x well what can I say the food was cold as was the atmosphere and staff we tried to eat it as its a waste and when you are paying money didn't want to say anything so we paid and left no one asked how our meal was or anything just put down the bill and card machine x my daughter Facebook their page only for well she said shd was manageress to say that they went over and above by providing my daughters friend with toast instead of oatcakes for her pate and she also said that the provided her with mayo and tomato sauce at no extra cost so please if you go dont ask them for anything extra not happy at all
Jac C . 2019-06-14
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Absolutely shocking service from this place! Booked a table for 12 for a hen. They did not advice us that we had to leave the table for 7 when booked. Originally was told 8 then it was half 7 and then 7...when we had a limo picking us up as a surprise. They moved us into a private function room after the meal which had people also eating and I don’t understand why we couldn’t have went into that room on the first place. The management did not tell us about anything but instead had their young staff members approach us all while knowing we were going to say something back and the poor girl didn’t know what to say! The chef then appeared and shouted your limo is waiting outside and spoiled the surprise for the bride to be!! Shocking service from a place and definitely won’t be back. Food was ok. Felt like the hen party was an inconvenience to them (we were not loud and were respectful to those eating around us) ...if they didn’t want a hen party they could have told us at the beginning when we booked as we honest about how it was a hen party.
ambermcb1 . 2019-05-26
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This evening was our first visit to this place having read good reviews on trip advisor. Menu, food and service were good up until the end of our meal. We indicated we would have coffee with the birthday cake we had brought with us. The cake was cut and brought to us on a plate. We did not get side plates nor did anyone come back to take our order for coffees. The waitresses were all very busy. We.eventually asked for the bill and left without having it. A disappointing end to a birthday meal. Would like to have given a better overall rating as the food was good but it was let down by the service at the end of the meal. We feel that the restaurant would benefit from more staff on a Saturday night.
Glenbucklass . 2019-05-11
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Went for family birthday. Place looked lovely. Service was good and food was amazing. Really well presented on the plate. Price was good as portions were of a good size. Will be back 👍
party-madness . 2019-05-02
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This restaurant is making progress but during 3 visits within the month it is apparent where this restaurant lacks.
KeyContributor . 2019-04-15
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My husband and son were out for a walk with our dogs and dropped off at the coylton arms for a drink and some lunch.
juliehannah2016 . 2019-04-13
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Went with a friend for dinner. This is the first time I've been here for dinner and it won't be the last. The meal was delicious. Staff very welcoming. Place is spotless.
LizzieAD . 2019-04-03
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food is absolutely fantastic as is the service and staff. The chef goes beyond the norm. Place is spotless
marionmginn . 2019-03-20
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Went here for a family meal and it was great! Would highly recommend as the atmosphere, staff and food was lovely.
braelynmoore93 . 2019-03-17
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Food was good but had problem with table booked we ended sitting in aisle with back too patio doors and ordered glass of wine for myself when finishing white wine could see mark of red wine at bottom of glass and to add insult to injury they charged for 2 wines we did not notice mistake until home phones them they said they would phone back needless to say they did not
davidandjuliemcm2017 . 2019-03-03
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Had a family meal tonight.Food was good.I would agree with one of the reviews saying steak not well rested as blood juice all over the plate.Steaks were tasty and a good price.
. 2019-02-22
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A family outing and no complaints. We have dined here on a few occasions and the food is good at reasonable prices , hence we keep returning. We enjoy Friday Steak Nights but to be fair there lots of other excellent choices which makes
. 2019-02-12
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I was told this was a place to visit due to Facebook picture posts etc. so booked a table. arrived at a reception area(clip board) which was the bar. The girl pointed across the bar "that's your table there".. mmm i thought i was in the reception....OK fair enough.
. 2019-02-11
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We visited without a reservation and were welcomed into the restaurant
. 2018-12-20
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Don’t judge this place by the outside, that’s work in progress.
. 2018-11-23
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On Sunday had booked for my 60th a family meal, firstly food was perfect would certainly be back for that, every course was definitely perfect.
carol5630 . 2018-10-30
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Went for our evening meal here and I must say the Lamb Shank was cooked to perfection. My partner had the steak pie which he said was lovely too and it had plenty of tender chunks of beef. All was freshly cooked with fresh seasonal vegetables.
SuziandMick . 2018-10-20
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My wife, son and I recently had dinner at the Coylton Arms and thoroughly enjoyed the experience. The food was very good and the portions generous. The surroundings were pleasant and comfortable and the service was excellent.
David M . 2018-10-03
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Our family organised family meal at Coylton Arms to celebrate our 40th wedding anniversary. The service was outstanding as was the food and location. Six of us chose the bueno waffle dessert and it was soooooooo good The evening was a huge success. Special thanks to Rachel and all the others for helping to make our night the wonderful success that it was.
joan592017 . 2018-09-30
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Meal was excellent fresh and warm staff very helpful nothing was too much trouble really nice place for meal
davidandjuliemcm2017 . 2018-09-20
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I was totally disgusted as I went to restaurant bar to buy 3 cokes for myself, niece and nephew only to find it was £7.50 for 3 cans which the barmaid opened before telling me the price, as it was my brother-in-law's wake and it was his children standing next to me waiting on a drink I said nothing, only to find out later for the same size of can of coke in the bar, I might add is probably 10 steps away, was £1.25, so i called the manager and queried it , her response was the prices are different in the bar to the restaurant and on that particular day they had probably ran out of the glass bottles of coke so they served the cans instead I am totally disgusted, I was told the manager that I had called was going to check the prices and get back to me ( STILL WAITING ) total rip off please be aware of prices before you buy.......
Myra K . 2018-09-13
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My family booked for a celebration. The restaurant is beautiful with a really nice ambience. The starters and deserts were really good. However I ordered a steak ( medium done) but when it arrived it was more well done. I am able to cope with a well done steak however it was as so tough I was unable to east most of it. I don’t think that it was because of the way it was cooked but because off poor quality butcher meat. This is the second time I have ordered a steak and was disappointed. Also it was advertised as ’steak night’!
Margaret D . 2018-09-09
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What a hidden gem this place is! Myself,my husband&kids; went for a meal Thursday night and it was outstanding! I had battered fish and it was excellent. My kids had desserts after there mains, they looked amazing and went down a treat! Lovely meal and I defo will return! The staff working were very friendly and catered to our every need, spoke away and made us feel very welcome. Lovely place
roserennolds . 2018-09-02
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excellent food great service cost ok. friendly staff very clean. A delight to eat here. hve enjoyed evrything
marionmginn . 2018-08-29
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We visited on Sunday as a family for lunch. We always visit when we stay at the haven site in Ayr so it was our third visit. Myself and my hubby had the steak pie which was lovely, it wasn’t a problem to get a larger portion of a kids meal for my older son and he enjoyed the chicken goujons very much, the jumbo fish fingers for my nephew and my 2 year old looked lovely also. The girls serving where very nice and attentive and now for the best part of the visit....the cheesecake, wow, lemon and white chocolate, it was gorgeous, my nephew had a kinder bueno waffle which I also tried as he left some of it. We will definitely visit again on our next visit to haven.
Donna K . 2018-08-27
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Used to visit here regularly, hadn’t been for a while & what a difference. The whole place had been refurbished & it is looking great. The service is excellent, friendly & efficient. The food is superb, The best chicken tempura I have tasted! Cannot wait for our next visit!!
JM75x . 2018-08-21
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The food is absolutely delicious & great value for money. The service is fantastic & nothing is ever a problem for the staff.
gmmuirx . 2018-08-19
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Organised a surprise party for my parents to be told the night before that we had to leave the room by 7.30 as they had double booked if that was not bad enough the staff had no manners of any kind.My parents arrived there hadent even sat down when the starters were being sat down on the table. I went to the bar to buy a drink I brought it back and sat it on the table my 17 year old son was sitting opposite the drink was no sooner on the table when one of the staff was sent up to ask my son for idea this happened twice and he was not drinking a perfect example of no manners what so ever.From start to finish we were all made unwelcome my family and I drove from Northern Ireland that morning will certainly won’t be back only positive point was the food.A lot of people skills training needed especially the bar staff
jonnyboy989 . 2018-08-18
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Review in pictures below as written review did not save. Please read review before attending this restaurant.
lm07700 . 2018-08-18
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Booked this venue for our grandparents surprise 50th wedding anniversary. Went down to enquire about a private room, paid £40 deposit to then get a phone call saying room was double booked but we could get a section of the restaurant and there would be no rush. Corresponding during the week we were sent the menu and everybody had to choose which was fair enough as it would save time on the night so the only people who didn’t have their order placed was my grandparents as obviously this was a surpise dinner. When my auntie went down the night before to finialise everything she was told we had to be out for half 7 as they were booked up. The table was booked for half 5, there was 20 of us who were having a 3 course meal and there was cake afterwards to cut so 2 hours for this was not possible. My auntie was reduced to tears as we had not been told this to the last minute, knowing this we could have found somewhere else. The girl with the dark hair and glasses came out to the car after seeing her in tears and said we could get the table from half 4 but this was not possible as some family members were working and some travelled from Northern Ireland. We then got told on the day that everything was sorted apart from at 8oclock they were booked so they would have to take a table of 2 off us which was absolutely fine as we would have just been about finished so we were happy that everything was sorted (even though on the night they did not take this table). However on the night it just went downhill rapid. I have been regularly to this place and have loved it but I will never be back after last night. We were barely sat down and settled when the starters came out, even though my grandparents were talking to people, there was drinks ordered which never appeared and when queried was told ‘they forgot’, mains were brought out with sides missing even though on the menu it stated they came with fries and when we asked were they coming the response was ‘how many more you wanting like’. My uncle bought himself a beer and the bar staff continuously stared up at us to see who was drinking it. My cousin who is 17 was refused a beer even though my uncle had ordered it even though my law a 16/17 year can have a beer, cider or wine with a meal accompanied by an adult who purchases it. My uncle got his beer and then the blonde hair girl came up, leaned over my uncle and asked my cousin for his I.D which he did not need. The bar staff stared at us the whole night making us feel so uneasy and as if they did not want us there. All our meals had to be paid altogher which we all sat down and worked out, only thing we had to pay for was drinks bought. Members had been going to the bar and buying their drinks and paying for them at the time, others were put on the bill to be paid. On the bill a coke was £2.50 but when buying straight from the bar was £1.70. Obviously you’s think people wont notice this. We paid you’s a good amount of money last night and the service we received was so bad I will never step foot back in your premises. My grandparents first time and will not be back. Was meant to be a memorable night for them them but thanks to your terrible staff and their shocking manners it will be memotable for all the wrong reasons. Oh and not to mention my 5 year old nephew was left in tears and the blonde waitress who was the older one out of them clipped him on the head with a plate. So unprofessional in every way possible. So thank you very much for ruining our night! Oh and just to let you’s know my cousin drank his beer before we left
kimmi123456789 . 2018-08-18
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Were there for lunch on Saturday 11th August and my husband had gluten free fish and chips and I had Swiss chicken for around £8 each
Helen S . 2018-08-17
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Visited on Sunday 5th August with 8 other family members to celebrate Grans 95th birthday. We enjoyed our food and the service was great. Large selection of meals to choose from although perhaps a few too many. None the less is was a good restaurant with attentive staff but no too much so. Overall it was a pleasant place but nothing out of the ordinary pub menu and food.
ginag20072000 . 2018-08-06
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Really busy place food great and staff friendly and efficient! The only problem I had was as it is a popular and good eating place I and my wife found it a bit noisy and also felt a bit crammed in! But this is a small matter and we will certainly return thoroughly enjoyable! I had Scallops and Black Pudding Crispy Bacon and a Rib eye steak it was superb! Lynn my wife had Thai Fishcakes and Chicken and Black Pudding she loved it well done to all concerned with the Coyolton Arms
rabbwell2015 . 2018-08-05
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Realy nice place to take family and friends warm friendly and great food. Great service and nice atmosphere
stevie8889 . 2018-07-22
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The food overall was standard, but not great honestly. The staff made me feel uncomfortable, particularly the manager who i felt was staring at me throughout my meal. The waitresses were obviously undertrained as they were all quite young and clueless, and the staff behind the bar looked very young to be pouring alcoholic drinks. The manager also came across as very ill mannered. The food was mediocre at best, and was not worth visiting again. As someone who has worked in the food industry for most of my life, I feel that the service could’ve been much better, especially since this is a small restaurant.
maureenhalliday . 2018-07-21
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Excellent meal, locally resourced food, freshly cooked. Friendly staff,in excellent surroundings.. Lasagne is excellent.. puddings are amazing...
kirsteenmitchell1971 . 2018-07-13
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Very disappointing lunch. Had a recommendation from friends who had a great evening meal. We found many of the reviewers right in their criticism of the staff. Low quality frozen food. Not good
CarolineAmcDonald . 2018-07-12
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Absolutely delicious prawns cooked to perfection meal ordered exactly on time first class chef cant say anymore service first class
James C . 2018-07-05
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Lovely restaurant with a wide variety of food and drink .always best to book a table. Can accommodate groups although don't know how many but quite a lot . Always busy so popular eatery. Would recommend to family and friends. Lovely surroundings.
LMT61 . 2018-07-04
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The girls serving were really nice. On ordering a fillet steak for my and myself it turned up bleeding in the middle when we asked for very well done. Also charged for 2 pepper sauce when only wanted one. £5.80 for a strawberry tart that you can buy for £1 and a small bit of cream and 1 tiny scoop of ice cream. Very disappointed so never be back.
Ayrman999 . 2018-07-01
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Called in for a meal one evening while staying at a local cottage, good food at a reasonable price, will call again when in the area.
Pete Stargazer X . 2018-05-19
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Very disappointing visit. Unwelcoming staff and parts of the meal were cold. Overpriced and would neither return nor recommend.
tammymcculloch . 2018-05-12
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Went here for a meal on a Sunday evening, pre booked table. Arrived at door and greeted by pleasant staff who showed us to table. Very attentive waitress and obtained our order in quick time. Meal arrived well presented and hot. There is a good choice on the menu and it was all good
Harry M . 2018-04-02
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Thought we’d try the Coylton Arms for a change and left with a taste of disappointment.
Kieron S . 2018-04-02
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My husband, my son and I had gone here a few years back on someones recommendation while we were on holiday at Sundrum Castle. The food and service was lovely and when we decided to go back for a family get together I was wondering if it would have the same chef etc. you always worry when you recommend a place.
Gillian H . 2018-03-19
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Excellent Food lovely well laid out restaurant with welcoming well groomed staff. Good value for money with a well stocked cocktail bar.We dined on the Friday steak night which proved to be very popular. The sweet menu was the highlight of our guests and the venue has an excellent choice of fine wines. We finished our evening with a special cocktail. My guests and ourselves will certainly be returning to the
bigwheel2018 . 2018-03-12
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Great place for a meal - Really friendly workers who are very helpful. My wife and I went with our 1 year old daughter and we couldn’t be happier with the food and service.
moore1314 . 2018-03-05
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The food is sloppy and basic. The owners are rude and I feel sorry for the staff as moral looks low. No wonder when the man in the kitchen uses a foul and abusive language - shame on you given the small and friendly community you serve!
Graham M . 2018-02-14
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Been here a few times now and the food is good for what you pay for it. Reasonable menu and well priced. Portions are very good and service was ok too. I will be back as it was a relaxed atmosphere
Druffer . 2018-02-05
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Go there often the high tea is great value ,the staff are all very pleasant,the manager is very professional,the come round to make sure everything is ok . Hilly recommend the restaurant
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Have stopped here for coffee a few times after meetings with a local business. Really friendly service and good coffee.
261 Opinions
This was a masterclass from the second we walked through the door. Young guy at the counter was just the right level of friendly and was so welcoming. I'm picky with food and coffee but this was outstandingly perfect.
37 Opinions
This is a terrific place to eat. I have been many times with friends and family and the food is always of a high standard and delicious as is the presentation.It is a lovely bright inviting place and the staff are so friendly and cheery.Cakes are delicious too.Top class a must to visit!
803 Opinions
Excellent meal. Very busy. We just dropped in for lunch as we were passing, no reservation. Food presented well by good staff. If we were to be passing again I would book. Reasonable price if not a touch on the expensive side. Choices in the area are slightly limited if you are driving through, but we made a good choice going to Souters. I would recommend a visit but also that you book.