The Chiltern Firehouse in City of London, Westminster

The place is very nice, especially the outdoor seating. The food is delicious and the service is excellent.

We tried the breakfast there and it was awesome

Much more than a hotel, a home away from home.

One of my favorite restaurants—fantastic atmosphere and excellent food. However, I took off one star due to a sneaky tipping setup. Our lunch for two was already £250 with the 15% service charge included, yet the card machine still asked for an additional 10-20% tip. When I questioned it, the waitress argued that the service charge was shared with the kitchen, and tips were just for her. This feels like a tactic to pressure customers into tipping twice. Great place, but this practice needs to change.

Food: decent at best Service: good, but front of house is acting as if she’s guarding the gates to heaven?? Calm down love. Vibe: nice, dimly lit, cozy courtyard. Price: doesn’t make sense for the small portions. Overall: I’d recommend you only come for drinks at night and coffee dates lol.

The food is delicious and the place is amazing

The food was great but the service was terrible

I recently stayed at the Chiltern Firehouse in London, and it was an absolutely unforgettable experience! From the moment I walked in, the atmosphere was warm, inviting, and effortlessly chic. The staff were incredibly attentive, making sure every detail of my stay was perfect. The food was outstanding! Every dish was crafted with such care and creativity. We started with some amazing appetisers, and the mains—wow! The cocktails were also top-notch, crafted with precision and flair. The stay itself was equally as impressive. The room was stylish and comfortable, offering a cozy yet luxurious vibe. The service was impeccable, and we felt well taken care of the entire time. It’s clear that every part of the experience at Chiltern Firehouse is designed to exceed expectations. If you’re looking for an unforgettable dining experience or a luxury stay in London, Chiltern Firehouse is the place to be. I can’t wait to return!

It was the best Sunday roast that I’ve ever had.

Unrealistically overhyped. And nothing can justify spending almost £30 per negroni. The food is nothing groundbreaking.

Stayed in Chiltren Firehouse and ate in the restaurant few times, service is fantastic, food is great but ambient is better, definitely a fun place to stay and hang in London.

Very pretty venue but food is massively overpriced for what they provide.

I was expecting the food to be mediocre and overpriced, with an amazing atmosphere. Actually, the food was delicious and I thought fairly priced for the vibes. Loved the crudo, pancakes, and eggs Benedict very much! The tea options were nothing special. Had to complain about the service. The attitude we got from our server Davide was so over the top and rude from the moment we asked if we had any recommendations (how dare we?).

I had the most amazing Sunday roast here yesterday the chef did a fantastic job wow it was beautiful better that any local boozer around the area and the service was amazing The courteous of the staff was phenomenal. I commend all of them thank you. It was the most beautiful Sunday roast I’ve had since my mother cooked one it was lovely.

Ate at 3 of the best restaurants in the previous nights and this isn’t even close. 3 martinis, 4 oysters, octopus and spaghetti… $394. Sent two dishes back for being cold and the waiter almost quit because he was understaffed. Well done.

Wonderful food, great service, friendly and gorgeous decor

Visited the bar over the Xmas period. It was nice and cosy inside but a bit cramped for space. OTT in terms of prices for drinks, friendly service.

Never tried the rooms but they have one of the best breakfasts in London highly recommend

The coziest lounge ever. Love love love the decorations in the bar - the fireplace, the Xmas tree, the plants the dim lights. AND cappuccino is incredible . So is the service. Food in the restaurant is great too

We had a disappointing experience during our visit. Despite the restaurant being empty, the maître d' refused to let us sit outside, which seemed unreasonable given the circumstances. Unfortunately, the situation left us feeling uncomfortable and wondering if bias played a role in the decision. We hope the establishment takes a closer look at its policies to ensure all guests feel welcome and treated fairly.

Those who have long receptions are not cooperative, and I do not advise Gulf Arabs to go to the place. Those who work in isolation and are not cooperative, and those who have dignity should not come to the place. The outdoor sessions that come because they are closed are called for maintenance, and those sitting inside are silent and free. I don't recommend anything 👎👎

very unfriendly, not hospitable, a shame despite the beautiful location

A very good breakfast, quick service and a lovely atmosphere! Will definitely come again.

Food is nice although downgraded from years back when i went. The hosts weren’t very friendly though which is a shame

My daughter picked this place based on a ticktock review. We went for lunch (13:30) the service was great and the food was good, not enough to return again. The hot chocolate is too dense for me. However the cream brulee was to die for, and a small portion. I ordered the crab pasta, it was good. But not for the buzz

One of my favourite places to stay, drink and eat in London 🫶🏽

Best restaurant in London hands down. Not sure what all of these bad reviews are but the food was excellent as was the service and atmosphere. Highly recommend and top of my list when we come back. They were so kind to our children and courteous to us. Exactly the place we like to be.

This restaurant with excellent quality food, attractive presentation and friendly service, moderate prices, is always full, limited places have to book several weeks before visiting.

Food is OK, definitely eaten better and it is terribly overpriced!! I can handle that, but what I hated was paying through the nose for being treated with distain and disinterest by rude and pompous staff who act like you’re a massive inconvenience to their day. Who ever the host is needs to think his career choice in hospitality because he hasn’t a hospitable bone in his body. Atmosphere is beautiful, Pinot was nice, they were the few highlights of an exorbitantly overpriced and average lunch. Could be incredible, what a terrible shame!!!

Restaurant review - of course it's outrageously staffed, priced and populated. Mind the lips as you enter through the terrace. It's also well-made food, not particularly inventive but high-grade ingredients in everything we tasted. Genius touch is all-you-can-eat tiramisu.

We only experienced the restaurant. The atmosphere was nice, the cocktails were not bad. Considering the pizzas and what we ate, we were not very impressed in terms of price performance. It's quite expensive.

Great food, ambience. Loved every moment. Just a bit rushed for the table turnaround, but this was still done with grace.

Came here because the hot chocolate was highly recommended. Was met with unorganized and poor service. Came with a party of 6 to which we were told that they could accommodate us at the bar area. A waiter gave us two tables next to each other to which another waiter came to tell us that we had to squeeze into a tiny table for 4 which we obviously could not fit. They were insistent we couldn’t have two tables but were eventually given two tables farther apart from each other. When we ordered, we were met with another rude staff member who wouldn’t take our orders together. She looked absolutely annoyed that we were ordering and was not helpful at all. There is a sense of arrogance and entitlement among the service staff and not a hospitable experience at all. Drinks were average at best and had nothing special to it.

The most backwards place I have ever been to in London. Backwards service, backwards technology (you can't combine orders from 2 tables next to each other).

Delicious tea & British berry juice! Very friendly (& Belgian) waiter!

rude waitresses, below expectations. We told them we don’t need water but they still insisted on bringing it.

My experience with this restaurant was below average as I had a reservation but I decided to come the day before, some of the staff's attitude was unfriendly which made my experience unpleasant. Moreover, one of the staff told me that there is a no photography policy which was pretty upsetting since I'm a tourist. In addition, food was good but it grabbed my attention one of the chefs is not wearing gloves. Also, I have sent a complain to the restaurant and did not receive even an apology. Would not repeat this again.

The staff in the restaurant and bar is terrible. They are very rude. They don’t deserve any single worth of the money. Do not go there.

I just want to say a huge thank you to Anna who helped us reorganise a reservation for my friend Ina at short notice. You are a credit to the team!

I had chosen the Chiltern Firehouse instead of the Wolseley as I loved the Californian look of the restaurant. What a mistake and waste of money. We had booked a table for three in the restaurant. This was the first issue, we were led past the nice booths to a basic wooden table and chairs in the back that looked like a grotty garden centre cafe. Our waiter was very good and snacks of fried chicken and crab donuts were nice , however main courses of sirloin and a day boat fish,while technically well cooked, were hugely over priced for the size and arrived on the plate with no accompaniment . So one small piece of fish arrives on a small plate with nothing else for £45!!! Not even a garnish. There was nothing to make it special so a small boring dish which was hugely expensive. £12 for a side of creamed spinach is robbery. It’s the sort of place that if you have an unlimited in budget and but are restricted in taste, you might think is fantastic. We wish we’d gone to the Wolsey, budget would have been the same but a far better experience and a better sense of value. One last thing. When presented with the machine to pay the bill - service charge already included -you get asked to leave a further tip just for the waiter. Too late to knock off the service charge - at the prices charged can’t the hotel pay a professional wage…

Dining only (not hotel stay). I’m so over these kinds of overhyped and overpriced places in London. Hosts were not very welcoming, rather curt. Wait staff constantly pressuring us to order food/drinks every few mins. Food was basic. Teams work in silos (terrace, lounge, bar), and make no attempt to accommodate guests even with drinks left, after area closure. Sent to smoking area lounge which made our clothes reek.

A Disastrous Christmas Dinner Experience at the Children’s Firehouse Our Christmas dinner at the Children’s Firehouse in London was nothing short of a complete disaster. From start to finish, the entire experience was embarrassing, frustrating, and utterly disappointing. To begin, the hostess at the entrance couldn’t locate our table reservation. After some awkward back-and-forth, we were sent into the restaurant to inquire. Inside, the staff were just as clueless and directed us back to the entrance. It was a chaotic and humiliating start to the evening. When we were finally seated, the service was shocking. Our waiter—a young Italian man—was incredibly rude and unprofessional. He behaved more like a casual acquaintance than someone providing service at a supposedly upscale establishment. It wasn’t just him; the entire staff seemed to have an air of entitlement, acting as though they owned the place. Their attitudes were condescending, judgmental, and downright unpleasant. The food itself was mediocre at best. We ordered a variety of sharing dishes, but everything was brought out all at once, leaving our table overcrowded and chaotic. With no pacing or organization, dishes like steak and other hot items went cold before we could enjoy them. For the price we paid, the quality was nowhere near comparable to other good restaurants in London. As if the meal wasn’t bad enough, we were abruptly told to vacate the terrace at 9 PM. Despite still working on our drinks and desserts, we were made to feel rushed and unwelcome. When we asked to move indoors, we were curtly informed it was fully booked and were instead directed to the smoking room downstairs. The smoking room was an absolute nightmare. It was poorly ventilated, leaving us to endure thick, suffocating cigarette smoke. By the time we left, our clothes reeked, and it was hard to breathe—completely unacceptable for a supposedly high-end establishment. Adding to the overall discomfort, the atmosphere in the restaurant was far from warm or festive. The crowd came off as pretentious, and the staff seemed to judge customers based on appearance and attire. It was as though they determined how to treat you based on how “worthy” you looked. This was, without exaggeration, one of the worst dining experiences I’ve ever had. The service was abysmal, the food was average and poorly handled, and the entire evening was a letdown. I would not recommend the Children’s Firehouse to anyone—not for dinner, drinks, or even a quick visit. Save your time, money, and dignity by choosing a better venue.

Table service was nice, but the managers act interesting and arrogant because apparently a famous person comes there every now and then. Downright pathetic. 32 pound chicken was served cold and after reporting we got the same chicken back heated under a heat lamp! Too expensive tent for the value. Location and history of the building very beautiful. The atmosphere of the restaurant/bar is very special. It is recommended to have drinks instead of food.

Went here for the hot chocolate which was very average. Not only that, but it was initially served to me in a dirty cup. Not great since I was filming for work. Some staff were great but some were very unhelpful and stuck up! Wouldn’t come back here or recommend. No halal-friendly dishes aside from desserts/ seafood. Ended up costing me £10 for ONE MUG of hot chocolate. Which was not good at all!

Staff sent us around looking for a table when it really should be their job to know if they have a table available. Other than that, drinks are really nice!

I wish I could give a negative score… worst experience ever in London. The lobby receptionist staff are so rude and unprofessional! While I was taking pics of the interior, the cocktail guy stopped me and said no pics because of their policy. I asked why there is a policy for not taking pics, especially I’m just taking pics of the interiors not any guests and I’ve never heard such rules in other hotels. He asked me in a very offensive way about which hotels I have been to… I mean this is so unprofessional. I’m paying money to chill and enjoy service at your place not to be challenged about which hotels I’ve been to. Then another receptionist came to serve and then told me no laptop again….. I came to this place for food and then coffee because I got work to do. Why don’t they tell people in the first place? Nowadays cafes with roles of no laptop on weekend clearly put a sign at their door. How dare you kick someone out who paid at your place?! This place is outrageous… I’ve never seen such ridiculous place in London before! By the way the food is also not worth the price! You definitely have other tasty options elsewhere

Hot chocolate was nice but very rude stuff!

The staff at the hotel is very unfriendly to guests, talking in a very passive aggressive way. Also, the lobby doesn’t allow guests to take pictures and doesn’t have any sign suggesting so. The staff just came and talked to me in a rude manner. As a 5-star hotel, very poor in customer service. I would not recommend it to anyone.

I loved this place till my visit yesterday on the 8th of December 2024 for brunch at 1:30 pm. We used come here every year and the food was very good. But unfortunately lately the food is becoming worse every time, till yesterday were I had to write something. 1- We ordered the white truffle spaghetti and it was a bland butter flavour.( very BAD) 2- ordered the steak and eggs and I requested a runny boiled eggs, and received a dry hard boiled eggs. 3- a new thing that restaurant does, which chiltren picked up. They added one dollar donation without you knowing, which was for the street smart donation. Why do you add something without informing the client. It is disrespectful. So I requested it to be removed. It was a bad experience, expensive bill, waiters are not very helpful as they used to.

I recently visited Chiltern Firehouse restaurant and unfortunately had a very disappointing experience with their wardrobe service. After entrusting them with my coat and scarf, my scarf was lost. When I approached the staff about this, the lady at the wardrobe admitted they had misplaced it. I was assured they would contact me if it was found, but one day later, I have yet to receive a call or any update. The lack of follow-up and assistance in resolving this issue has been frustrating. For a venue of this reputation, I expected much better service and accountability. Losing personal belongings and not taking immediate steps to rectify the situation is simply unacceptable. I hope they improve their customer service and wardrobe management to avoid such incidents in the future.

Kindest staff and I love organizing for my friends to have breakfast or lunch here when they visit. Sydney and Lucy were very helpful and kind, they consistently demonstrate great hospitality and organization.

Quite literally the worst experience I've ever had in a venue. First of all the bar is crammed with the snobbiest, rudest halfwits imaginable, so it takes approximately 30 minutes to get a drink (a simple G&T and an Old Fashioned cost £56, absurd. Also, it was only Bulliet, Tanqueray & Fever Tree so not exactly screaming sophistication... base level spirits you'd find anywhere). When we asked to sit outside every member of staff hadn't a single clue where anything was... Unbelievable... it gets better though... You have to walk through the toilets to get outside... You spend £56 on two very basic drinks and then have to navigate maze of drunk, cocaine induced numbskulls through toilets to get to an outside area that is equally rammed. You actually have to get through a crowd of people through the toilets to get outside... people peeing everywhere, shouting, drunk noise... disgusting. That's what a 5 star venue deems acceptable? We left quickly... but not before trying to have a conversation with the manager about the experience.... He was embarrassingly smug and denser than a 2x4. He told us he felt threatened at the mere mention of a negative experience and argued that if we didn't have anything constructive or positive to say he wasn't going to listen. I don't think he understands how feedback works? I don't think he understands much of anything, to be honest. Quite pathetic. We then tried to leave, but of course, they close the front doors and now you have to re-navigate the maze to find an exit. If I could give less than 1 star, I would. All in all, an awful experience. Avoid at all costs.

Extremely rude and unprofessional personnel, especially the waitresses.

First port of call for every London trip. 5 star service, 10/10 food & drinks. This place has a level of opulence and ambience that is unparalleled. The 48 hour chicken is worth the hype!!

This place is probably one of the biggest scams in London. The food is overrated and ridiculously expensive. When you pay 50 pounds per person for breakfast you expect nothing but the best. Yet they manage to disappoint in all aspects ( portion, price, quality, service). All in all this place is an outrageous fraud that should be avoided at all costs.

Had Sunday lunch. Delicious. It’s an impressive place.

Worst restaurant ever, the waitress is rude, the food is bad and the only good thing there is the seating area. I got sick after eating there I wouldn't recommend it to my wors enemy

came for a breakfast and the service was not good and i feel unwelcomed all the time, food was average. Overall, it was a disappointing experience.

Beautiful place to socialise and have a nice meal.

Used to be a lovely place really gone downhill. The door women are so full of themselves it's laughable. Management need a serious rethink.

Incredibly disappointing experience. Staff were outrageously rude. The french sommelier there had an attitude all evening and then when he incorrectly poured red wine for a member of our party who had just said she is only drinking white, he looked at us as if it was our fault and starting blaming us for not saying anything, instead of just apologising. When I then tried to help him by moving the wine glass to someone who wanted red wine, he glared at me and very rudely said (bearing in mind I am 7 months pregnant) 'just let me do it, you are not a mother yet'. Won't be coming back.

Critical but Fair Review of Chiltern Firehouse I recently had the opportunity to dine at Chiltern Firehouse with my wife, and while the overall experience had its positive moments, there were several significant issues with the food and service that I feel need to be addressed. To start with the positives, the atmosphere at Chiltern Firehouse was undeniably appealing, and the service from our waitress was attentive and professional. However, despite these strengths, the quality of the food left much to be desired. We began our meal with the tuna tartare and trout crudo. Unfortunately, the tuna tartare was disappointingly mushy, lacking the expected texture, and was served without any complementary accompaniments that might have added balance to the dish. The trout crudo, though flavorful, felt undersized for the price, leaving us feeling that the dish did not offer good value for money. The main courses were another area of concern. After a 35-minute wait, the dishes arrived cold. When we informed the staff, they promptly took the meals back, but it took an additional 20 minutes for the corrected dishes to be returned. While we didn’t raise this issue at the time because we were enjoying the atmosphere and our date night, the cold main courses and delayed service were not in line with the standard one might expect at a restaurant of Chiltern Firehouse’s caliber, especially given the price point of £150 per head. As a gesture of goodwill, the staff brought us a small dessert from the chef, which was a kind touch. However, in my view, it would have been more appropriate for the manager to personally acknowledge the issues and offer a more meaningful gesture, such as a complimentary drink or dessert, to help offset the extended wait and the lackluster food experience. While we do not dine with the expectation of free meals or discounts, we do believe that restaurants of this calibre should make an effort to make things right when issues arise. However, what has been most disappointing about this experience was the complete lack of response from the restaurant after I took the time to write to them and share my feedback. I emailed Chiltern Firehouse twice, yet I never received any acknowledgment or response to my concerns. In my opinion, this is a far more telling issue than the food quality itself. The failure to engage with a customer after a formal complaint is not just a lapse in customer service but a significant oversight in how to handle feedback—especially from patrons who are giving constructive criticism with the intention of helping the establishment improve. In conclusion, while the ambiance and some elements of service were commendable, my overall experience at Chiltern Firehouse was disappointing. The food did not meet expectations, and the lack of response to my complaint is a clear reflection of the restaurant’s disregard for customer feedback. Unfortunately, this has led me to question whether Chiltern Firehouse is truly living up to its reputation. Given the quality of the food and the complete lack of engagement with customers, I cannot recommend the restaurant based on my experience and will not be returning.

It was a nice iftar experience The place is beautiful...and the outdoor seating is nice and quiet The food...it was nice... Prices...a little high The service was sweet .. But unfortunately, the people at the reception... were grimacing and without a smile An experience...worth repeating

I came here for lunch at the courtyard last week. Although the weather was cold, there were heaters around, and the atmosphere was nice. Food was good, and contrary to the other reviews, I found the service to be excellent. Our server, Megan, was so lovely, and when my order was mixed up due to a small misunderstanding, the employees did not hesitate to rectify the mistake although they didn't need to. Would recommend coming here and I will definitely return again.

A great place to head for a bit of Celebrity spotting, great atmosphere not too intense.

Very good. Food, Environment, service!

Chicken was amazing So was the pork

Had table of 10 for set menu for birthday. Food was exceptional and really good wine list with very knowledgeable staff to inform choice. Food highlights included crab donuts, chicken and tiramisu

Poor service with unfriendly staff. Thoroughly disappointed

Great spot for a leisurely lunch on the weekend.

Let's no comment the snobbish behavior of waiters with mogul toupees because they work in 5 star establishments. But to see the same rude girl openly and blatantly flirting with customers, smiling and stroking her hair while waiting to be paid by the son of that table's customer is on another level. The hotel should take seriously the fact that its employees in all positions (I'm talking about those in the entrance and restaurant service) constitute its public image and shape its evaluations! Food for thought

Wonderful place BUT extremely rude, snob and unfriendly personel! The gentleman in the entrance and the ladys in the restaurant/cafe everyone made sure you felt uncomfortable even for being there...and believe me, I ve been to places! So sad that these group of people speaks volumes of an entire business while I am quite sure there are honest and hard working people in the same team!

Please don’t waste your time. I’ve been here a few times now and wowee do they know how to make you feel unwelcome. The restaurant staff are lovely and the food is fine but get over yourselves it’s not 2010 anymore you’re not cool. If you want to spend £700 on a meal for 2 and get chucked out, there’s much cooler places to do it 😉

The receptionist was rude, and the service was inattentive. After two hours, they rushed us out without providing cutlery to finish our dishes.

Staff at bar entrance were downright rude and unhelpful as we made our way to the restaurant completely killing any chance of a welcoming atmosphere. Dinner was a letdown — tiny portions, mediocre quality, and utterly overpriced. A standard g&t costs £28.80, service charge included. Absolutely not worth it.

Staff was absolutely terrible, never experienced anything like this.

As a loyal guest for five years, I have consistently recommended this hotel to friends due to its convenient location near my home. However, my last two visits have been so disappointing that I’ve decided last Saturday was my final visit. During my penultimate visit, I was initially denied entry to the hotel bar when I tried to meet a friend who was staying there at my recommdation, simply because I didn't know their room number. To make matters worse, the staff member at the back entrance falsely claimed that my friend was already having several guests, which was untrue. I ended up standing in the cold at the back entrance in the alley for about 10min until they came to pick me up. On my visit to the restaurant last Saturday, I wanted to show visiting friends the bar after dinner, but I was told to ask again after the meal. When I did, I was met with a completely disrespectful and dismissive response from the female staff member at the bar entrance, which was entirely unwarranted. The lack of professionalism and courtesy is appalling, and it’s clear that regular customers are not valued. This treatment is unacceptable, and I will not be returning.

Brunch is amazing. Always coming in for a girls catch up day. Warm environment friendly staff as always. Will be returning..

Dined here on 30/10/24 - solo. The vibe made me a little nervous to be on my own- it didn’t seem like the place to break out a book to keep me company. But oh my heavens the insecurity I had soon disappeared when I was seated by a member of staff. I sat at a counter facing the kitchen and the people who attended me were kind and friendly - they checked on me often enough that I didn’t feel ignored but also not so much that I felt annoyed. I chatted with my one server about novels we both read - it was nice to have something to connect over! The food was great, cocktails delish. I would definitely come back if it was a special occasion.

I have never stayed in a hotel but really like the bar, terrace and restaurant is good .

I have been going to Chiltern Firehouse for drinks with friends for the past 7 years - the past months and especially the last 3 times over the past 3 weeks I have been at Chiltern were horrible. The staff are extremely rude, including the waitresses at the outdoor space which I used to love going to, and also the bartenders at the bar inside and the security guards inside for the club. They barely acknowledge you, talk to you like you are below them and the overall experience is awful. This place is overpriced for the service you get. I have never experienced this anywhere before especially for consecutive times. They need to teach and train the staff some manners. Chiltern has lost the classiness it used to have. Will avoid from now on.

This is a dining review: The restaurant is located on the ground floor of what used to be a Firestation, the entrance is via the courtyard with nice lighting then into the restaurant which was very cramped and overcrowded. Music was too loud and got louder at 9pm with a DJ. Wine was overpriced! Food was good but overpriced. Steak tartare for £38 for a starter. The grilled octopus tentacle was good. The mains of chicken tasted like a better version of Nando’s for £69 for 2 persons. The seating was uncomfortable, we felt cramped, people walking passed us all the time. It was worse if you sat at the bar as it was extremely cramped, was bumped into multiple times- suggest to avoid. Service disappeared after a while, so took a while to get the bill. Good food, overpriced, over crowded and too noisy- get far better ambience, value for money and service in so many places in London!

Went to Chiltern Firehouse today looking for a table of four outside, for late afternoon drinks. Greeted one of the hostesses (white female in her mid 20s) with a warm smile. She refused to greet us back in any way, checked out all our outfits from top to bottom and left without saying a single word. Note that we were all aware of the restaurant’s dresscode. Another polite hostess then came to let us know that they were fully booked for the whole day. Very disappointing and unprofessional behaviour for such a good place.

Waitresses service really bad and unprofessional.

I had a delightful breakfast at Chiltern Firehouse, and the experience was truly memorable. The food was delicious, and the beautiful crockery added a touch of elegance to the meal. The atmosphere was both cozy and vibrant, making it the perfect spot for a relaxed yet refined start to the day. I’m already looking forward to returning in the summer to enjoy their lovely outdoor terrace, which I’m sure will elevate the experience even further. Highly recommend for anyone seeking a chic and welcoming dining spot in London.

Unfortunately, our experience was disappointing. We called ahead and were told it would be fine to arrive at 7:00 PM to the bar. However, when we arrived at 6:55 PM, the staff rudely refused to let us in. They are calling themselves ‘manager’ and they think that acting people in a rude way is acceptable.

Still the OG party restaurant. Reliable for a fun vibe and good food.

Outstanding service, food and ambience.

personally found it too crowded, service took a long time, and food only average. was shocked to pay 18 pounds for a single normal scallop...

I recently visited the restaurant and completely understand the hype! The service was incredibly friendly. The place was spotless. Aesthetically, it’s absolutely beautiful, creating a perfect atmosphere for dining. And the food is Simply amazing!Highly recommend!

Nice decor great bar warm atmosphere food is good but over price

We went here for breakfast ,having just flown in that morning .We had booked in advance and we had a lovely experience . We found the staff delightful ,the service was excellent and we will come back again.

Great spot to grab a bite to eat. They were fully committed and made room for us near the bar. We had the Tuna Tartar and the Steak Tartar which were fresh and delicious. We shared the chicken which was again a big hit for the two of us. Service was impeccable.

Had weekend brunch here the courtyard was nice enough but nothing exceptional. Crab doughnuts were tasteless and doughy. Pancakes was average but expected much more given how famous they are. Croque monsieur was a disaster with no béchamel sauce, basically no difference to a ham and cheese toastie.

Impeccable service. Interesting venue. Great atmosphere. Food and drinks very expensive but the food was some of the best food I’ve ever tasted.

I visited Chiltern Firehouse yesterday and was, unfortunately, met with a very disappointing experience. Having heard so much about the restaurant, I was excited to dine there, but my expectations were completely let down by a combination of poor service and undercooked food. Upon arrival, the receptionist immediately informed me that there was no availability, even though I could clearly see numerous empty tables. What made this worse was that the couple ahead of me, who also didn’t have a reservation, were seated without issue. When I asked if I could wait for a table, she dismissively told me to “try my luck” inside without giving me any direction or assistance. This left me wandering around the hotel for 20 minutes, feeling incredibly out of place while other guests gave me strange looks. Frustrated, I returned to the reception, and thankfully a much more helpful lady named Oy found me a table. Unfortunately, that was the only positive part of the experience. Once seated, it felt as though my friend and I were completely invisible. We were ignored for a good 40 minutes before anyone bothered to take our order, and this was after repeatedly trying to flag down a waiter. When our food finally arrived, it was another disappointment. The fried chicken was shockingly undercooked—so much so that the fat was still clearly visible, and parts of the meat looked raw. When I pointed this out, I was told dismissively that “this is how the chicken comes,” which was concerning, to say the least. No one should be served undercooked chicken. As for the pasta, while the sauce was flavorful, the pasta itself was severely undercooked—hard and not even close to being al dente. At the end of the meal, I asked for the bill and requested the service charge be removed, as I strongly felt it wasn’t deserved in this case. The overall experience left me disappointed, uncomfortable, and frustrated, and I truly regret visiting. Chiltern Firehouse is known for its exclusivity and reputation, but based on this experience, the quality of service and food did not match the hype at all. I wouldn’t recommend it on a Friday hopefully my next visit will be on a Saturday and Sunday when I can get a reservation.

Visit the restaurant and coffee.

We celebrated our anniversary here, and it was an unforgettable experience. Great attention to detail, wonderful food, and a warm atmosphere. Can’t wait to return.

We went here for brunch on a Saturday… decor lovely… we found the staff to be friendly and helpful…. But what an overhyped venue… the food was average , small portions ,underwhelming and ridiculously priced…

I came today to have my breakfast for two persons The man was very rude waring white jacket. By the way this is not my first time in this place to have my breakfast, last time I came the staff was very welcoming.