The Chiltern Firehouse in City of London, Westminster - Phone Number, Reservations, Reviews

Everything was great until they forgot my order and after a while they told that they don’t mind canceling my order.

The staff is rather unprofessional and rude, particularly those working in the yard and the hostess at the bar. Please teach them some manners..

Last Monday, we visited the Chiltern Firehouse and had an incredibly disappointing experience. We were seated at our table in the front garden area, and within a minute, we were pressured to order water by an impolite and unfriendly server. The server, a woman with glasses and an Italian accent, did not give us an opportunity to consider our choices, even though I was on the phone and my colleague was still deciding. She returned to our table and asked us again in a very aggressive manner. I informed her that her behaviour was rude, but she still would not stop. We were shocked and decided to leave. We have been regular customers of the Chiltern Firehouse for the past ten years and have never encountered such rude and unpleasant behaviour from any of the staff. It is regrettable that the standards of service have declined to this extent.

The food was good but overpriced for what you get. Service was decent. What ruined it? My sister and I went out to their courtyard after dinner and took one picture, but we were rudely scolded by what seemed like security—or maybe a manager—who said the area was closed and that they could have license issues if people sat there. I explained that we were only taking a picture after dining there and that you have to cross the courtyard to exit anyway. He rudely walked away without any further explanation. They also added an 'optional service fee' of 15%. Absolutely not. I wasn’t giving a cent to the managers or front-of-house staff who barely acknowledged me. I made them take it off and gave a tip directly to my server, who was actually kind. Owners—YOU should pay your staff a living wage or build it into the cost of the food instead of making customers awkwardly ask to remove the fee.

I recently dined at your restaurant and wanted to share some feedback regarding my visit. While I appreciate the effort put into the ambiance and the menu, the receptionist’s Floor/Manager behavior was quite disappointing and unwelcoming. This significantly impacted our overall experience.

Rude staff in the restaurant ( the receptionist) was talking in an inappropriate way! not worth the experience, not worth the food with this attitude.. (Less than a star)

There were four of us . My son, two daughters and I dined there last night and, as in our last visit, were delighted. We had the smashed chicken, pork, lobster, oysters Rockefeller and a selection of salads and vegetables. The service was impeccable and all entrees were delicious. We needed to vacate since our time was up and we were escorted to a an outdoor terrace with heat lamps. We ordered dessert ( incredible Eaton mess and “eat as much as you want” tiramisu. The outdoor seating was absolutely wonderful This is a place where you are free to “dress to impress” and a marvellous place to people watch. This restaurant is a must visit for us whenever we visit London.

I just go here for breakfast as it's quiet and very nice. Food is perfect. Service friendly. There's nothing bad to say.

Enjoyed a perfect birthday lunch in the courtyard with the most attentive and thoughtful service from Joe today. Always been a favourite spot and couldn’t fault the service, food or ambience today. Thank you Joe for a lovely birthday lunch x

Second time here. First time was much better. - Crab tagliatelle was served cold but overall taste is good - Trout was not fresh and strange texture - Chicken was pretty good - Tomato salad was normal

Let's face it, if you don't mind spending serious money in a beautiful location, and want to be seen, this is the place for you. Elegent surroundings, smart and snappy service with a smile, lovely food, a cocktail and wine list to make you wince. We had a thoroughly wonderful afternoon in the garden on a lovely summer day. We loved the Firehouse Caesar, the Pâté en Croûte, and the prawns. We shared the Pasta al Forno and it was too much for three, and coul have had more spice. We've enjoyed the oysters before. Hollywood stars are often seen (three on my visit) but don't ask for a selfie or try to take a sneeky shot unless you want to be back outside on Chiltern Street. You feel pretty special inside the Chiltern Firehouse, just make sure someone else is picking up the tab. Wine starts at £60/bottle.

Very average restaurant. It’s gone downhill. Food was poor cafe quality. Service pretty nonexistent. If you want a 10% chance of seeing a C list celebrity you might like it, otherwise London has way better restaurants.

Just had a quick bite to eat here which was expensive. The tartar was horrible and somehow tasted like flour, didn’t even come with any other lemon etc. The oysters, wine, and service were wonderful, but doubtful I’d ever eat here again outside of raw bar and drinks.

Rare have I so regretted a restaurant. Super overrated. Avoid!

Stopped for a quick coffee before leaving London. Sat in the outside terrace, sunny day, lovely setting. Staff were professional and polite and the coffee and pastries were very nice. Didn't use the main restaurant or hotel so can't comment on those but on a sunny day would highly recommend sitting on the terrace and enjoying some refreshments. The toilets were also incredibly clean and smelled like tom ford bizarrely.

We popped into the restaurant for a quick meal before going to the Regent’s Park Open Air Theatre; impeccable service, amazing food and great ambience.

I visited by accident, was warmly greeted by front of house who accommodated us. seated outside - very pleasant location. drinks were great but service by host was pleasant but left a sour taste after reflection. great negroni 26.00 (GBP) and gin and tonic (23.00 GBP) . not a fan of fever tree but that Is all they had. after receiving the bill, I asked (as I had never seen this reference) what was the reference "N/A Beverage" - after a long not very clear explanation, the entry on the receipt was scribbled out by the Host making it harder for me to question. So if I was given a calmer and clear explanation of the bill entries I would have given the place 5 stars.

My dad stayed here a week. He accidentally booked 6 nights instead of 7 and the staff accommodated him by allowing him to extend his room and not move. The housekeeping was so sweet. She was from Lithuania and left the room perfect. Then the front desk staff, this beautiful brunette girl with blue eyes couldn’t have been nicer. We had breakfast, lunch, dinner and drinks there and each place felt like a new experience. I loved the Belgium waiter who was beyond nice. Also the girl from the North (with a pro dad soccer player) made my dad feel so special. Shout out to Mo and Terence who were also so sweet. They went above and beyond. Not only did my dad fall in love with London, my new home, but he fell in love with this hotel. I am sure he will be back and will stay nowhere but here. These guys are professionals and you should stay nowhere but here when you come to London. If you are here for business everyone will want to come have meetings at your hotel because its amazing. 100/10 would recommend. If they had residency I am sure he would live here.

Excellent menu with the chicest of vibes! An absolute must when traveling to London. All picture perfect and fantastic service…and don’t forget to end the evening with tiramisu served tableside!

Gorgeous only minus one star for allowing smoking in the outdoor dining area. Way too much second hand smoke to accompany breakfast.

We went here for a celebration meal and we are fortunate enough to eat a fair bit. In my 42 years this has crowned itself the BEST meal out i’ve ever experienced. You can see why it’s so popular. From start to finish it was faultless. Thank you to all the staff for you dedication and making it such a fantastic experience. 10/10

We visited here upon recommendation from a couple of fellow Aussies and it exceeded expectations. Food was incredible (truffle baked gnocchi and tiramisu were a highlight), atmosphere amazing and service, excellent. Special shoutout to Ina who served our table and was simply a delight, making our experience what it was. A must for dinner if visiting London!

Unhappy with my experience at Chiltern Firehouse. I ordered the crab linguine, thinking it to be £35 as stated on the menu. I was not asked if I wanted this as a side or a main, and when the bill came, it was £60 because I had ordered the main, although nobody made me aware of this. The food itself was personally not tasty. The rain and chilly weather didn't ameliorate the situation but I can see the potential beauty when it's sunny. Great for instagram, but not my cup of tea!

From the moment entering the place a different feeling hits. From the interior to the service, everything is top notch. The food is great as well as the drinks.

Always a hit when I bring visitors here. The ambiance is like no other. The tiramisu comes in a massive portion and is delicious.

A perfect spot for summer lunching. Great seasonal food and even better cocktails. The courtyard is a must for the summer months and service is 10/10. You can always spot a few famous faces sitting around during a weekday.

Only dined here. Get why this might not be everyone’s fave scene/vibe, but we enjoyed it. There was a kids menu for our 7-year-old, had great cocktails, best oysters I have had in a long time, delicious starters and the citrus chicken was amazing. Will definitely go back next time we’re in London (though maybe without kids …)

I'm surprised this restaurant has any bad reviews! We loved it. We are a family of 4 (parents in our 40s and a 13 and 15 year old), visiting from California. I booked it because I was looking for a place with a lively/stylish atmosphere and good food that wasn't too stiff/fancy, since we are traveling with teens. This place was perfect. First, it was packed, in a good way. I saw a few families like ours (American couples with older kids, dressed nicely [not in touring clothes] who presumably had chosen it for the same reasons we had), but for the most part, everyone seemed to be local and very much enjoying themselves. The food was great, and we followed our waitress's recommendation to choose something woodfired since that is their specialty. As a result, I ordered the chicken and my husband the pork (when we would normally order fish), and the kids ordered steaks. I am not sure I've had better chicken ever, and my husband felt the same way about the pork. Our teens liked the steaks, too. The sommelier engaged us in a lively discussion of California v. French wines (we know far more about the former, coming from Northern California), and guided us to the correct choices. Both he and our waitress were fun and charming, and very attentive. My husband kept telling me this was a perfect choice for us. With the wine, it was certainly pricey, but we felt it was worth it. Would love to come back for breakfast sometime--the pancake photo on Tripadvisor keeps catching my eye.

Booked in advanced for dinner. Visiting the first time with friends, asked if we could sit in the terrace to which we were told there no availability. Unfortunately this was a lie as in fact there was space the whole time we were there. The lady at the front desk didn’t seem keen on a group of women. Additionally, there was a worm in the food, for which the staff measly apologised but didn’t seem too fussed about considering it was a serious problem, especially given all the attitude around sitting and dining there. On top of it the wait staff try to rush you, overall the whole experience was a let down, the place is overhyped. We had been to Scott’s night before where they were much more welcoming and ended up sitting and chatting for hours with friends without so much of a whisper for us to leave - and that too at full capacity that Chiltern Firehouse were claiming. Not worth the time or money.

Restaurant booked out months in advance. And don’t take reservations that far out. 👎🏻

The meal I had was absolutely dreadful. A hideous caesar salad that was nothing like a caesar salad followed by steak tartare. The steak tartare was blander than bland and there were no condiments or offer of condiments to try and cheer it up. The price was stupid. Don't even think about going there if you like good food.

Dependable but not spectacular food. Great service. Wonderful atmosphere.

**Restaurant’s review only** Went with my family for breakfast. Pancakes - very average, dry and not even good at all. I went because I am a pancake addict, but after all the reviews on instagram, in real life I was super disappointed. Never will come back for breakfast. Eggs on the croissant - had egg’s shell so this ruined the whole dish. 2 egg omelette was good. Porridge was good too. Service - our initial waitress was very nice, but other waitresses showed no pleasant hospitality. I had at least 2 who served us and no smiling, with faces as if I owe them money. I said thank you on several occasions and they did not even smile or say anything back. One of the waitresses who showed us the way to the restaurant was also unfriendly and quite rude.

Everything in this restaurant was wonderful, the place, the breakfast and the coffee. The waiter Bernardo was wonderful. I will leave you with the pictures

We went to the restaurant and this is only in regards to that. One day I'll spend over £260 (>$300!!) on a meal for my partner and I, and have a good meal. Tonight was not that night. Portion sizes were hilarious (I literally got one scallop as an appetizer... For almost £20, we were hoping to have at least more than one so my partner might have one) and the meals didn't even come with sides, which was surprising and not mentioned to us beforehand. Drinks were over £20 and less than mediocre. Stuff I'd expect to run maybe 8-10 bucks in the states, taste wise at least. The bill came and a 15% service charge had already been added, which seemed fair. Service was friendly but not overly attentive and we went long periods without any water.. So I added 0% for additional tip. Upon seeing that, our server who had previously been friendly/cordial tossed our receipt at us and turned away without another word. A little on the dramatic side but at least gave us a laugh at the end of an extremely underwhelming dining experience. Not sure if these guys used to be good and maybe they're just running on fumes or their previous reputation, but we would never recommend this place and will be passing such along to the travel company that booked us. Spend your hard earned money elsewhere folks!

Full of entitled, inconsiderate and pretentious staff who think they are doing some kind of favour by allowing people to reserve and eat at this former Firestation. Spend your hard earned money elsewhere; plenty of fine, heritage institutions in the local area.

Avoid this sad little establishment. Full of dreamers. Staff are idiotic and thinking they are in 1990's Met bar days. They have an open door policy and pretend they are private members. You can't get a little bit pregnant. Either private or open, not both. Staff have no idea what they are doing. Pretending they are somewhere exclusive. The place is trash and full of trash.

My wife and I dined at Chiltern Firehouse restaurant during our trip to London. All I say can is "wow"!!! The food (especially fish) was fantastic. Our server, James, was the most attentive person I have encountered in the hospitality business. He recommended dishes and got to know us personally. At the end of the meal, he surprised us with a special dessert in anticipation of the birth of our first child. I would recommend this place to all of my family and friends.

Epitome of cool in London, frequently used for exclusive events and launches. So many celebs hang out there is often impossible to get into the bar without an invitation. Great restaurant. Only drawback, there are so many models and ripped blokes around the place it makes the average Joe feel like a sack of spuds.

We had a celebratory brunch in the courtyard one Sunday - the food and drinks when they eventually arrived were fantastic. However service was slow and we had to witness what can only be described as tirade by one very rude customer who thought he was above everyone else as he revoked a £50 tip from a poor waiter. Overall was satisfied until I was going through my Amex bill a couple weeks later only to find they had, without warning, a phone call or any other contact, charged me a £150 no show fee. When I called them to ask about it, I spoke to man called Alexi who would not refund the money until I emailed him proof I had been there, despite me being able to give him clear account of where we had sat and the incident that had occurred. His response was ‘I have no idea who was working that day and it has been almost two weeks’. Wow. Safe to say I won’t be returning - there are plenty of hotspots in london that are run better than this place. There is a definite air of wealth and entitlement associated with this establishment and it doesn’t improve the experience in any way.

Great dining experience - excellent vibes outdoors, really good food (get the scallop crudo) and just really high quality but super friendly and down to earth service (shout out to Charlotte!)

Restaurant review Club sandwich was £24 and the price was unreasonable for the okay taste. Truffle fries and the pizza were good! Pancakes… dull and dry. Tuna was nice. Service on the other hand, was consistent and amazing.

Too pricey for the food portion and food itself, nice interior and good drinks

I love this place, I’ve been going for years now. The new bar manager Kyriakos is excellent !

The atmosphere and the whole street are beautiful, the cookies with ice cream are delicious, and the coffee is ordinary

Prefer to have a reservation specially during weekends. Excellent food with amazing staff. Ot was my 1st time visit and definitely will come again 👌🏻👌🏻

Love coming for meetings here. Food and drink is fantastic and the vibe is very relaxed and welcoming. Staff are always super friendly and helpful

Chilturn Firehouse in London offers a delightful dining experience with a perfect blend of chic ambiance and delicious cuisine. The menu features an impressive variety of dishes, all prepared with fresh ingredients and creative flair. The staff are attentive and friendly, enhancing the overall experience. The stylish decor and relaxed atmosphere make it an excellent choice for both casual meals and special occasions. Highly recommended for anyone looking to enjoy a memorable meal in the heart of London. I had the House Breakfast and it was awesome

Restaurant review only - very pleasant spot outside under the canopy. All the service we had was efficient and friendly. We just had a light lunch of pasta which was nothing special for the price, small in size and lacked any seasoning. I've had better for far less elsewhere. Having looked at the rest of the menu and the prices, not sure I'd come for dinner.

Went to Chiltern Firehouse a few days ago and was quite disappointed to say the least. We booked ~2 months in advance for 2 people. On arrival, they told us that we didn’t have a booking, even though we showed them the confirmation email. The staff appeared a bit frustrated (good start) and then sat us outside as there were no tables inside, reassuring us that it would be warm (which it wasn’t). After being sat down, we were told we need to order in 5 minutes as they will be closing the outside dining space in about an hour. Would have been great to know that before being sat down outside… Ordered food and wine - ridiculously expensive for the small portion sizes. Many other better restaurants with far better service for the same price or cheaper. We were also not given any napkins or water - despite asking for it twice. Will gladly not be returning.

This is my new place! Beautiful settings in the evening, good vibes. We had a lovely time and we are booking for the brunch very very soon!

The most rude and unfriendly reception staff in London! Even if the terrace is totally empty the lady refuses to let well dressed people have a quick coffee / breakfast. The reasons given were adapted as we spoke: firstly the reason given was that they had reached “service staff capacity to serve guests” when I pointed out that a group of people had just left so there should be capacity, she rudely said “now we reached walk in capacity”. The. She admitted she just doesn’t want to let us in…. Nasty

There is a very cool bar that looks like a garden!

This was my 2nd time at the restaurant. Beautiful setting. Was very please with my 1st experience. Meal, wine, ambiance, staff, all excellent. Sat outside. The last visit was in the evening. I sat inside. Was bringing an out of town guest their 1st time. We order the caviar. Wonderful. Main meal, not so much. The Beef tenderloin was unchewable. I had to literally remove 2 pieces from my mouth and tuck it under the watercress. Could not chew. The Crab Linguine was luke warm. I brought this to the waiters attention. There was no offer to replace the dish or remove from the bill. Waiter then asked us to top up the tip!! Apparently the automatic tip on the bill go to the team and not the waiter. Now if the waiter paid attention to my disappointment of the unchewable pieces of meat or luke warm pasta, maybe an extra tip would be warranted. The meal should match the grandeur and pomp. This experience did not. Catch them on a good night!! Send meal back if unchewable. My mistake.

This is a review of the restaurant only. The food was fantastic, the best chicken I’ve had in a while, and the most tender white meat marinated in citrus. Highlights were the steak and the chicken. If you are sensitive to smoke, be warned that sitting outside may expose you to other costumers smoking. We sat outside and it was otherwise very comfortable with blankets and heat lamps.

Had lovely birthday dinner. Food was good, service was attentive and the place had alovely vibe. Crab linguini was very good, quinoa avocado salad was well made and even the pizza was slightly cold but nice.

The comments are from the restaurant, highly recommended. Delicious everything we ordered with great atmosphere, great pizza, meat and the artichoke with brie!

We were impeccably attended by Gabrielle at the bar. Our seats and table were far from comfortable or too inviting, but we were happy to find a spot at a busy time.

Had lovely birthday dinner. Food was good, service was attentive and the place had alovely vibe. Crab linguini was very good, quinoa avocado salad was well made and even the pizza was slightly cold but nice.

What a treat this was! We had a lovely lunch here, food was outstanding, so is the location! It was on my friends bucket list to visit and I’m so glad we did!

Dined at the restaurant and it’s very good and would definitely recommend to visit here. My family and I was seated inside the main dining room and the restaurant atmosphere is excellent however, there is an outside courtyard which looks amazing to dine in. The menu is quite simple, but I like that and the flavours were fantastic. There is a child menu and the staff made my son of 7 years old feel very special. Service was top level and the main reason I want to come back, the French 🇫🇷 waitress was so nice to speak with as well as the rest of the staff. In summary, just a great place to dine with friends and family.

Poor overpriced food and that's the second time I have eaten there for Sunday 'brunch' Never again if I can help it!

I am extremely disappointed with the behavior of the staff at this establishment. They were incredibly rude and disrespectful towards me, making me feel unwelcome and uncomfortable. This kind of behavior is unacceptable and completely unprofessional. I had high expectations when I came here, but I left feeling frustrated and upset. I demand that the management address this issue and ensure that all staff members treat customers with respect and courtesy.

Dreadfully arrogant and unfriendly service. Food okay.

Waited 35 minutes for a bottled beer

I had a wonderful lunch here but unfortunately the process of booking is tedious and the staff in reception are not well coming. I guess it's a place busy with "celebrities" and I was made to feel that i am definitely not one of them!

Very nice place nice terrasse and the inside is charming too with a cute fire place Wonderful service and nice people going there Cocktails are very nice and food too

Went for brunch and must say, it exceeded expectations. All dishes were lovely and service fantastic, will put it on rotation!

The atmosphere is super! Decoration and service very good. It is well worth stopping by and trying the brunch.

The lobster thermodor was undressed and The Devil Pizza was cool and of a standard similiar to Dominos. Staff we very keen we moved on as clearly there were keen to clear our table dor the next sitting. Not hurrying back for sure. Disappointing.

Second visit here. First time I didn’t see what the fuss was about, it was quite average to be honest. Last night however was one of the best meals I’ve had in many years. Scallops and octopus to start followed by a Barnsley chop and iberico pork. The pork was absolutely incredible and takes the mantle from The Hairy Pig in Stockholm as the best pork I’ve ever tasted. If I had one minor criticism, the Barnsley chop was a little tough. Our waitress was absolutely fantastic, very knowledgeable, very attentive and we both commented it was possibly the best service we have had in London. The sommelier, likewise. Not pushy, understood our price point and recommended a fantastic Chablis which was thoroughly enjoyed. The after dinner cocktails were a perfect end to a perfect night on a special occasion for us. Thank you team CFH and if you can share the secret of the dark brown sauce on the side of the iberico pork we’d be most grateful!

Saturday dinner for four costed us over £700, which I think is insane. £100 of that was just for service, which is ludicrous (15% service charge. This is not NYC, guys, to pay big money for a very average service. Our waiter managed to speak to just one of the four guests, completely ignored women at the table, was speaking really fast when describing menu recommendations like he just had to do it but didn’t care whether it was helpful or not; he also hadn’t managed to smile once - if you are in a hospitality business, maybe you should consider being hospitable. If you can’t, then don’t charge 15% SC!). Food was great quality, very tasty, although portions are on the smaller side. The best two dishes for me were pork and crab linguine. We also had a venison steak, men loved that one, pizza was very average so wouldn’t order that again. The restaurant was busy on a Saturday night, but there was no good vibe

I am not sure if the waitresses work for us or we work for them. When you say “excuse me” one of them didn’t bother to turn her body toward our table. You need to order same drink to 3 different waiters. Funny service team don’t know who works for who at a restaurant. Lastly if you want to change table; the rude and funny waitress asked me to speak to the manager. Then, I asked her to speak to her manager as I am supposed to be a customer. Such nice ambiance on the highway to the bottom with worst service team.

We went to the restaurant and the food was delicious. We sat at the chef counter and loved. The wine list great and they serve some extremely great wines by the glass so if you are with a partner that doesn’t drink you can still order a decent wine by the glass. We had octopus which was 5 stars then we shared a place of pork ribeye on the bone again delicious. They also have 48hrs marinated chicken which is special. My wife had some virgin cocktails and it was very impressive! Price is £££££ but it’s worth the experience on a special occasion I will certainly come back.

What an extremely disappointing experience it was ! 244 £ bill for two persons. (Including 15% tip, meaning 31£ that were arbitrarily added by the waiter). My avocado and quinoa salad was absolutely tasteless (no sauce, no condiment … I imagine no passion by the chef). The octopus was minuscule. Pasta was so badly presented and looked like a mess in the plate ! I had to ask twice the waiter about ketchup and mayonnaise for the fries we ordered. And he kept forgetting… In spite of the 31£ tip, the waiter still came over with the credit card machine display indicating if we wanted to add an extra 5/10/15% and when I said that I am fine with the 31£ he put on the bill, he clearly snobbed me and turned his face the other way when I said “thank you and good night”. Honestly? Horrible experience (not forgetting the smell coming out of the open kitchen … check the aspiration system my friends …) Not at all the 5* level I expected

Myself and two daughters booked this restaurant for a Mother’s Day meal. We arrived early so asked if we could have a drink first. The hostess at the door was friendly but tried to tell my daughter how to pronounce her own name!! We were then ping ponged back and forth between the bar and restaurant and met by numerous rude front of house staff who said we couldn’t sit here or they couldn’t find our name on the booking. Eventually we were taken back to the bar and met by a rude and arrogant tall blonde host and told we couldn’t sit at a free table, the way she spoke and acted towards us was laughable, by this point I was ready to walk out. I have ate at lots of excellent bars and restaurants all over the world, and have never been treated in this manner before. The restaurant itself was very mediocre, expensive for what you get and very pompous. This place needs to read the reviews on here and do something about their staff, mainly front of house management (the girls in black dresses). Safe to say I will definitely not be going back to this establishment.

Very nice, albeit expensive, hotel. The service is extremely courteous. The location is ideal for activities directly in the city. The rooms are sufficiently large. The bar is awesome and the outside area is also very nice! So overall 2 thumbs up!

Every day a different decisions one day the last order for breakfast is on 10:30 the next day i came at 10:00!!!!

Wow, reading all the negative reviews I can’t believe this is the same place we went to ! Great staff, really good food, fantastic atmosphere and Tiramsui to die for !! I would agree that it’s on the expensive side but then of my £320 bill nearly half was drinks which was my choice, so no more expensive than any where else in London ( mind you got charged for 2 waters and only got one, but the very large helping of Tiramisu made up for that ! ) we loved the place and we will be back but please CF if the neg reviews are true ( there are a lot of people out there who will just give a crap review for a minor infraction or to boost their own inflated ego ) make sure you make it the same as it was yesterday for us !! PS. On the table next to us a couple had there main course delayed for what ever reason, waiter very apologetic when it was served, and a manger came by 2 minutes later to apologise again, very professional . Strange.

Wanted to check out the hotel because of the fame associated with it. Sat at the hotel bar and had a few drinks. Our bartender was Jon, he was friendly, made brilliant cocktails and told us some great stories about the hotel and his life. Great atmosphere, and a fair price point. Will definitely eat here next time (there was a private party the next day so I was unable to make a reservation).

Very rude and arrogant waitress who was today in the patio. She behaves like she is a queen and the clients are her servants. I never seen the waitress in high end place or in any other place with such attitude. I don’t know the name of the person (she is quite corpulent). I liked this place before and I was a frequent guest but I will never come again.

Chiltern has gone from bad to worse. The staff changed too many times, getting more rude at each iteration. There has been a pre-covid and after-covid stage as well. Place has become much more aggressive on pricing and you can tell in the way you get treated they're after objectives. Luxury experience is far away with a management that only relies on the legacy of the adress. No more hype vibes. No more personalisation of the experience. Just a four season staff in a pretty building.

First time to stay there .. the vibes and design of the rooms is more than amazing .. friendly staff .. definitely would me my always lobdon hotel

We were here with my friend for the lunch. Visit was totally spoiled from the beginning . We have been waiting table for 20 minutes, our table was at 14:30 and we were seated at14:50. Hostess Marta was very rude, didn't offer drinks while we were waiting and her behavior was disrespectful to us. When I have asked her name to complain to the manager, she said that she wouldn’t tell (I found out the name from the waiter). I thought that professionals are working in such a high-end place, but it turned out to be ordinary rude people. I highly do not recommend visiting this restaurant !!!

The gentleman at the bar with the thin black tie who chose not to give me his name is unbelievably rude (presumably the manager or equivalent) . Considering we have spent years coming to this establishment, to be spoken to with such tone is simply unacceptable.

The hoster of the cafe outside was rude to us

What a spot ! Delicious food, amazing atmosphere. Bar was packed and outside terrace area was beautifully lit. We’ll most certainly be back.

Excellent attentive service and fabulous fare! Bobby’s freshly shucked oysters are to die for! Tartare with chipotle is a must try - totally inspired. Clever take on firm fave affogato. Highly recommend :)

Food was okay, vibes were lovely

Probably one of my favorite place in London.

Valentines Day dinner treat for us on February 14th. Beautiful restaurant atmosphere and attention to detail. However, we did have a pushy waiter that kept urging us to order table water, it isn't complimentary so I said no more than once. He took the glasses and said he liked to tease people that didn't have table water as if it would make us suddenly order. Didn't like that. We ordered the steak, lamb chops and two sides. With a Virgin cocktail and a coke. Cocktail was amazing. Food however average for the price tag! 16% Gratuity tax also was a shocker as its stated to be 12.5% on the menu. The venu is definitely full of Z list wannabe clientelle and we felt out of place and the staff I feel treated us as such. I wouldn't come again as the food was average for £150 price tag. Also I'm a Celiac and they weren't knowledgeable.

I tried the hotel café, it was very nice and the outdoor area was beautiful I tried the latte coffee and the pancakes, which were excellent and delicious The beauty of the place and the session was not complete without the service of Harold, who added the atmosphere of wonderful service and hospitality to the place. Yes, I will repeat the experience and the prices were excellent. The hotel cafe, it was very wonderful, and the outdoors setting was beautiful And I ordered latte coffee and pancakes, which were excellent and delicious The beauty of the place and the session was not complete except with the service of (Harold), who added the atmosphere of great service and hospitality to the place. Yes, I will repeat the experience and the prices were excellent.

rude table manager at the Laddershead bar

I’ve been advised by many to try their breakfast. Seeing the menu, i have to admit that I wasn’t excited but still did. Though there isn’t anything special in the menu, the classics were prepared to perfection. The pancakes was crispy from outside soft from inside. Perfection. The egg Florentine with jalapeño Hollandaise had a nice spiciness towards the end of the bite. Everything was made to perfection and I’m very much happy to have visited.

Arrived on time, but had to wait 1/2 hour for our table. while we were waiting, we were shuffled between several rooms by extremely rude staff who seemed to have completely forgotten about customer service. Waited for ages for our drinks order. At the end of the meal, we tried to leave through the main entrance but were told we weren’t allowed to leave that way, and we were shuffled downstairs to the back kitchen entrance, with no explanation why. Food was good, which made it a real pity the staff was so unforgivably horrible.

The rudest staff. Such fake and pretentious hostess/waitress. The waiter (male, don’t remember his name) was the only decent person in the entire place. Never going back or recommending.

So.. we didn’t start off well (rude customer service at restaurant front desk) but Charlotte, manager on shift at the time, was wonderful. Thank you Charlotte for turning our evening around.

Restaurant and bar is disappointing 😕 The hostesses have awful attitude for nothing. It was two of us last night and after inspecting quite obviously (we were dressed quite classy not that it should matter) they did not give us table outside even though 95% of tables were not occupied. We are members of higher tier member clubs so not sure why we are not good enough for Chiltern 😄 Would not recommend this place even if they pay you money to go 😇

We came here last week for Sunday Brunch! It was very busy so definitely book in advance. It has a very chill and homely feel to it. There was an abundance of staff which is always good! We highly recommend the pancakes 🥞

I was intimidated by the reviews about the staff here and hesitant because I always demand a good treatment and would never risk having anything else. TBH the staff was so polite and friendly. What I didn’t like is that I normally enjoy taking photos in such places especially that London is going to be a memory to me as a tourist but while I was taking pictures the waitress told me that it is prohibited ! Coffee is too strong so if you like light to good coffee you will not like it . Ambiance is nice but I would prefer if they allowed coffee to be taken outdoors which is so nice. I just tried the coffee because it was mainly for taking pictures and visit the place but maybe I will try the food later.