The Charcoal Hob in Liverpool

My food was good and delivered on time 👍

Food was cold so ended up in the bin

late delivery and no apologies given, all of the food was cold, Donner kebab was burnt and asked for no tomato but got only tomatoes, drink that we ordered was not delivered, garlic bread was like cardboard

Delivery time was changed from 17:20-17:40 to 17:35-1750 and still arrived at 18:20. Food was luke warm. Wont be ordering again.

Waited 2.5 hrs for delivery. Food was cold, had to warm it up. Disappointed

I don’t usually leave a review but I feel I need to for this place… ordered a boneless mixed grill kebab for 2 people. Such a weird taste as if the meat had been cooked in vinegar. I received 2 tubs of sauce and I have never seen a tub of sauce so small in my life one dip of meat and the sauce was gone. I appreciate that you do not like a negative review but plz take on board what customers are saying to help your business.

Words cannot describe how awful this food was it tasted like it was expired and the pizza was stone cold.. wouldn't recommend buying your food here it's a waste of money... The fries tasted like rubber!

Will never order from me again over an hour and a half for me to come order the lamb kebab got five pieces of salad absolutely vile

Go to LA PIZZA!!, other side of the road, 90yards left, TESCO direction, for £12.5 You will get 1.1kg of food, nearly 800G of meat! FLICKIN DELICIOUS! And card payment possible. Casa Pizza is a bit closer but cash only. i wil ltry them next time. But in Charocal: these two or three guys are nice, food is tasty but really small and flickin expensive. If it was twice like i had - i would be satisfied. Floor is sticky and slippery, like been cleaned with the oil from the kitchen. It seems no one takes care about that place, it is messy a bit. Overall, i think i will try to avoid them, there is few other places in the nearest area so i will use them instead.

Cold food arrivedd 40 minutes later than expected

To every mallus outhere the food stink. The kappa biriyani i ordered coudnt even smell it. Just be careful with what you eat.

food was OK, ordered the boneless mix grill. kofta came all broken up wich was abit strange, doner kebab was nice, tiny chicken bites and even smaller lamb bites wich were abit tough. came with the smallest tubs of sauce I have ever seen. would it realy break the bank to give out normal size tubs of sauce with the boneless mix grill? probably worth the money but just about.

The food was totally cold and freezing when it turned up foned them up to swap it for a fresh one and the fella on the fone fort he could get cheeky alls I wanted was my hot food that I payed for carnt even get that right sitting here no food now

food was fresh delivery driver apologised for delay. Got free cake for the wait

Haven’t received order but said delivered

A little bit late but worth the wait

I’ve lived this place since I came across it one night, not long back ordered and well i swore never again, in a sucker for a deal so anyway I order again same stuff as the norm and well 🙏🏻 amazing food cooked to perfection everything we ordered cannot fault a thing, who ever is cooking tonight needs to stay 👏🏼 well done compliments to the chef

Food was cold and chicken was more bones than chicken. Chocolate gateaux was dry and crumbled when using utensil. Won't be ordering here again.

great food again!! I tried the hash browns for something different and they didn't disappoint and then went with the kebab wrap..its the best wrap and so big I have to save half have a rest and the get back to it!! and a special shout out to the delivery guy, he was friendly and smiling which makes a huge difference when getting food delivered. I have stopped using other places as the delivery people either just grunt or act like I have ruined their day. But not Charcoal it's the best!!

I had a bad experience with my beef biriyani order. It was just plain rice mixed with beef, without any masala.

the food is lovely from here, they delivery people are real efficient and friendly. definitely recommend

The quality of all food I ordered were poor

Hasn’t arrived nearly an hour later

It was the first time I had ordered because my favel place was closed. And I am glad it was because the Charcoal hub is now my new fave place...the doner wrap is 10/10 and the size of a baby's arm!!

Nice food & reasonable delivery

No food had arrived ??? Best turn up soon haha starving

food was great but order was missing the salad

Food was cold and there was barely any chicken in my kebab. What was there was tough, very disappointed

not kept updated on delay, 2 hours from order to delivery & food was cold. very disappointing. ☹

Food took 1h 20m to arrive and was cold. I’m not happy at all about the order and won’t be ordering anything else in the future.

Waited 1 hour 30 minutes for my meal’ when it arrived it was pretty much cold! Lamb chops not great quality very disappointed

food freezing had to put in oven

I’ve ordered ricebox salat I’ve received to soggy chicken burgers

Delivery driver very polite & professional

Terrible. Do not order a large shish kebab. The large is smaller than a small.

Good food and friendly delivery driver. I like the grilled chicken, kebabs and burgers. I'm about 1 mile away and the food arrives hot.

i tink the meal was in the package on time just arived an hour late.food cold and soggy onld fit for the bin,

Scran was boss but delivery took a while and driver struggled to find my accommodation.

Took 1 hour and 50 mins to come then when it did it was all cold

I ordered pizza for 2nd time and again got disappointed because food is always test less..

Gorgeous food. Lamb chops was delicious best I’ve tasted! Also delivery driver was very kind and friendly xxx

On time and driver was polite, thumbs up from me.

Food hasn't arrived after 2 hours and when ringing the shop they hung up the call when asked where it was

the food was excellent and the service was excellent too everything was piping hot and tasty thank you

2 hours for a cold pizza an the fella won’t get out an look he dosent want to absolute joke

Food was hot, taste nice, one of my favourite places to go, never disappoint.

Waited 2 hours for a cold pizza terrible service told me he left then he hasn’t pizza made me feel sick and the guy was like I don’t know where he dosent have maps joke mate £20 on terrible pizza

Awful, waited 2 hours. Food was stone cold.

I ordered food 13.30 . The just eat write 14.45 I got the food but no just 16.30 when is comeing the delivery driver. We check the food is Cold. So we said bring back the food on the restaurant and give back the money . But never send back

Wouldn't recommend here ordered food at 12 o'clock Its now 5 past 4 n order hasn't been delivered and now being blanked by the takeaway

the food was delicious, when it finally arrived but having ordered at 2.18 and it arrived at 4am, it was far too late. had called aswell at 2.56 to see if it was going to be delivered soon and was told it was finishing being cooked...2 of the people ordering went to bed after waiting so long.

over priced, small portions, no flavour. chilli sauce taste like pizza sauce. chips, garlic sauce + naan was nice. kebab had no flavour, salt or spice. plus the £5 delivery charge was not worth it. I don't leave reviews but this one I had to.

Missing multiple items from order

Can i please add cheese and gRlic mYo Nd red sLt to my order please?z

Food was cold and chicken wasn’t cooked

French fries calzone didnt come with chill sauce or mayo as advertised

i was waiting for 2 hours i am verry unhappy because the food did not get delivered but the app said it has been delivered and the workers lied on the phone saying its still in the shop but even after another hour of waiting it did not get delivered verry disappointed.

From the time it said the driver was on the way to the point of delivery was more than 30mins. Hence the food was cold.

First time ordering from here and wont be ordering again. Whole meal was cold and the Donner meat tasted like feet.

ordered a combo kebab istanbul donna and chicken and it only come with 5 little pieces of chicken and no donna but a mountain of salad and chips was freezing cold

fantastic food at a good price and very friendly drivers. 10/10

I live 2 minutes from the shop took over 1 hour 40 to deliver on a quite lunch time food cam freezing cold went straight in the bin waste of money avoid ordering from here

Fast and arrived hot lovely quality food

Food was cold chips dried up tried warming it up but went in bin not worthy of eating

lovely food lovely and polite driver

It said it will come a 3:50 and it turned up at the door an hour later

Hi, please the the delivery guy know who delivered to this address he done a good job and how would I give him a tip? Thanks

The restaurant never sent the items we ordered, we then called and asked for the items to be sent, they lied and said they had been re-sent. When we called them back 45 minutes later, they again lied and said we had never called and that they had sent them again 10 minutes ago. Terrible customer service and will not be ordering from them again.

Food was very cold and soggy not right sauce , salad wasn’t fresh and my cheese and mushroom garlic calzone wasn’t what it said I was very disappointed never ate it would not order or recommend

Food was very late we was told food would arrive for 18:50 it arrived at 19:30, portions were tiny and bland

Worst place ever ordered food 2 hours ago hasn’t arrived no update

"All served with fresh naan bread, fresh salad & sauce" is not true as my kebab did not come with bread. Donner was overcooked.

2 hour an 40 minutes rhwy said they went the wrong place

Disgusting 2 and a half hours late - called and the guy was rude and kept putting the phone down

Food has arrived almost an hour later than estimated delivery time l, was ordered at 3.10pm and only delivered at 5.10pm and is freezing

Waited 2 and a half hours for a £11 meal - delivery that they’d charged £4 for. Called the restaurant countless times who advised there was a traffic issue. I live 3 miles from the place. I asked for my money back as I’m not eating cold food and he guy was rude and put the phone down on me twice. The food never turned up in the end - DO NOT ORDER FROM HERE

Lovely food and very clean inside staff very nice people

Nearly 2.20 qn fiods still not arrived even thonit says its been delivered it has not im absolutely appalled by this its so annoying having rhe expected delivery times change qn stull not be on time

dont order, the restaurant are really tardy and take over an hour to deliver. still not got my delivery yet, and waiting for an hour and half

The 'Go To' Kebab and Pizza house in the Swan area

chicken kebab was a small portion chips were a lil poor but all in all nice tasty

Food was cold and the naan bread from our order was missing

Absolutely atrocious! Avoid at all costs! The food arrived well over an hour late, with missing items and was stone cold. When we tried to contact them to resolve issues they were extremely rude and kept buttoning us! If I could put zero rating I would!!

Very nice food, cheap prices and good portions. Food came hot and was really tasty. Thank you :)

Lovely food never fails always arrives on time and nice and hot

Amazing food always arrives nice and hot

Donner meat under cooked chips barely warm small bits of chicken

Very bad experience from the first order itself..Have ordered chicken biriyani which we cant call it as a biriyani as we could not find any other ingredients needed for a biriyani..Just we can call it as rice with chicken curry and the taste was disgusting. .Not feel it as hygienic as we found chicken skin in that.. Ordered Chicken 65 as well ..If you buy never expect indian taste , also they gave us chicken neck .

Food was cold and crispy won’t be ordering again

Pizzas were dry, chicken was horrible, was cold… don’t bother

failed to send an item off order, when I called to let them know. they said they would check and call me back but had no intention as no call came nor did the item not delivered.

Second time I've ordered from here, should order more! Their doner meat is perfection and portion sizes are generous to say the least. Will definitely be ordering more. Just a little note, the mild chilli is definitely not mild but if you can handle it then I would recommend!

Look, the food itself is but the portion was small, once i grabbed the takeaway bag i felt it is very light so i paind more than £11 and, comparing to the other palces it is small portion even for one. other thing is: i asked without onion but i received with onion on it. I like onions so it is not a problem for me but it might be for You. My rate is high. maybe one star higher but just as an encourage for them.

2 pizzas were stuck to the roofs of the pizza boxes and a portion of chips was missing from the pizza meal deal. The kebabs were lovely as always.

My food was absolutely freezing

Food was stone cold person who answered was rude and spoke so disrespectful didn’t care the food was stone cold was out for delivery for hour never again don’t ever order from this place!

Missing food said he checked footage and he put food in that was missing but refused to send me footage

it was cold when it got here and I am a young woman and had to watch two men hooded walking over to me in the dark while i was alone, they was really intimidating walking over hooded and hands in there pockets, this is not a place I would go to agen as there only needs to be 1 delivery driver not two with one all hooded up, and cold food

I got an oreder that wasnt mine

My first time leaving a review coz it was a horrible experience meat was stinky and not cooked properly. Don’t waste your money