The Chapter House Restaurant in Wiltshire

Went for breakfast as non residents. Quality of food was excellent, staff were friendly and environment was very pleasant. If I had one criticism it would be the coffee, it tasted fine but was lukewarm and my flat white was more akin to a latte.

Sunday roast was amazing! Help yourself carvery and we opted for the 2 course meals for a very good price. Great with our young child who is coeliac, it’s very difficult eating out and finding a place that does a good selection of children’s GF foods. We had the food preparation explained to us so we knew she would be ok. Again can’t highly recommend enough, we will definitely be back! We have never had a bad experience here!

The best meal we have had out in a very long time. Excellent friendly service, delicious food, fantastic drinks would highly recommend

Absolutely fantastic meal from start to finish, staff were good and attentive, starters were large and fantastic on the main course was great we had steak which was beautiful and it did melt in the mouth, and then thought we'd squeeze in a dessert we had the sticky toffee pudding with ice cream oh it was divine. Can't praise this place enough

Extremely friendly family run hotel in the heart of Salisbury with an amazing restaurant. Fantastic service from all of the staff, nothing too much trouble

Fantastic, historic rooms. We had a lovely couple of days in Salisbury. Thanks

When I saw the entrance I was not able to appreciate the history and the beauty of the pub. Built in 1500 i think. The rooms were fantastic keeping the history but at the same time transforming the room into a modern and cozy bedroom. The food was delicious

Great value for overnight stay with a good breakfast. We'd booked a small double as it was only for one night but we were upgraded on arrival and the room was huge and very comfortable. We ate in the restaurant in the evening and the food was lovely. It was very close to town centre.

Had a meal there this lunchtime. Staff are friendly and helpful, my colleagues had the carvery which they enjoyed, the portions were a really good size. I had the vegan option which was roasted vegetable risotto. It was tasty but tiny! I could have eaten it twice. Maybe more vegan options would be good and larger portions please

Lovely overnight stay for The Darkness to Light Procession at the cathedral. The Chapter House is in a great location nearby - only 5 minutes on foot to the cathedral. Very comfy room and tasty breakfast

Old world charm and hospitality. Very close to the cathedral. Parking could be tricky as in any city centre, do your research beforehand and you'll be OK. If you're tall like me them be prepared to lower your head when walking around the corridors, but in the bedroom we had there's plenty of ceiling height. Lovey meal was had in the restaurant- booking advised as soon as you arrive of beforehand. Top notch breakfast. All in all would recommend for somewhere a little different.

Great food, friendly service, knowledgeable staff, speedy service, comfortable surroundings. Serves wine and beer. Great menu, with starters to suit all tastes. Would go back again. Everybody in out group of 10, thought it a great place

Place has a cozy vibe with warm lighting. Food came out promptly and was beautifully presented. Staff was very attentive that made the experience feel seamless. Definitely going back with friends and family.

We have been coming to the chapter house now for 5 Years we normaly bring our friends from surrey when visiting to I normaly always have the chicken curry which is really nice but on couple of occasions in the past iv always had the curry in a white deep bowl with the rice around the edge like a dinner plate down but the last couple of visits iv had the curry in two small bowls and the salad on a slate board im thinking do I mix them together on the slate board or so I did it was quite fiddley !my husband and our friends had the steaks very happy ! Also we used to bring our very small dog with us and eat in the tabled area nr the bar ... we lost our dog last December and still came for food when I booked the table for last evening I did not say about bringing our new little dog of 10 months we came in and waited at the bar for our table my husband was holding the dog she was no problem the girl who showed to our table then said oh can you come to another table nr the bar seating area ok no problem when paying the bill was asked just to say when booking next to add a note saying bring our dog with us she was so quiet 🤫.. other people whom were eating said how well behaved she was just went to sleep ... we will be returning again !

We came here for dinner and wasn’t disappointed. Food was amazing, we both had steaks and they were the best we’ve eaten in a long time. Staff were very attentive and friendly especially Joe. Will definitely go back when we’re in Salisbury again.

Disappointing ! Our 70z & 10oz fillet steaks were huge and cooked to absolute perfection.....but utterly ruined by the insanely hot peppercorn sauce ! We always have peppercorn sauce on our steaks and have never known one so hot that my husband, who really loves hot spicy food, had tears running down his face ! We couldnt taste the lovely steaks at all because our mouths were just on fire , which was such a shame . (l did mention to the waitress how dreadfully hot the peppercorn sauce was - she just said "oh but the steaks were ok, thats good" !!) We went especially for the steaks and they were worth every penny but sadly we didnt enjoy a single mouthful of them . And given that the whole meal felt rushed and the starters were mediocre , we wouldnt return or recommend Chapter House .

We were on our way home and wanted a roast for lunch. Luckily, I found this place. Lovely food with large portions and ay good prices. Thoroughly recommended.

Our 2nd visit to this beautiful hotel, stayed overnight and had an incredible meal yet again and a tasty full english breakfast, thanks to ALL the staff who are so vlfriendly and make you feel very welcome. Highly recommend the filet steak and the blue cheese sauce is out of this world....thanks guys 😋, we'll be back very soon

My wife and I had booked a table to celebrate our wedding anniversary. The staff were all very friendly and helpful and we enjoyed an excellent meal (rump steak) with one of the best blue cheese sauces I've eaten. Highly recommend adding a side of the Portobello mushrooms. Will eat there again next time we come to stay in Salisbury.

I love the Chapter House, it's a beautiful building, lovely decor, great atmosphere and good friendly service. So happy to change my review back to 5 stars again after this evening's visit. The update menu is great, good veggie options (not just vegan), the chocolate delice is back and a good selection of New Forest ice-creams. My parents really enjoyed their meal, the burger and the pork ribs which was HUGE! Another plus point, they are doggy friendly and made my boy's day by putting ice into the water bowl.

We had the carvery and it was really good.My 17yr old son would disagree but it wasn't on a play station?

Historical building with attractive spacious rooms. Extensive breakfast and a cozy bar with restaurant. Very friendly staff. Behind our room was the kitchen extractor fan. This was also mentioned and that he went out at 9.45 pm. This was indeed correct, but it did not disturb us.

Friendly efficient service brilliant staff

Beautiful enjoyable food and location

We did not stay at the hotel but we had an amazing dinner at the restaurant. Great service and food.

Brilliant place to stay , food in the restaurant was very good and all the staff were very friendly and helpful. Will definitely go back .

Amazing stay,fabulous restaurant and the best of all brilliant staff 👏

Lively. Really good service, staff are so friendly to everyone. Food is excellent 👌. Steaks cooked perfect to grade. Full Bar, from Shiraz to Cocktails 🍹. It's as simple as that ladies and gentlemen. Spot on! 😉

Stopped for a quick drink after the cathedral - lovely staff and very welcoming, great table in the corner - recommend as a stop to take a beat after a busy city day

I'm not reviewing the accommodation, just the food, we were here for dinner. The food was very good, completely different flavors than I know from the Czech Republic.

A lovely restaurant with an interesting menu. The food and drink were delicious. Very friendly staff. Opposite Cathedral Close.

Lovely restaurant. Super good and excellent friendly service. We went twice in our week in Salisbury because it was so good.

Hands down the best steak in Salisbury. Third time visiting and never leave disappointed. Quality food, friendly staff who genuinely care about giving a great experience. Highly recommended.

The people make the place and the hospitality here is second to none. Felt part of the family and dinner was a treat. The dry aged steak was perfect and plenty to share with someone. The salad was a stand out. Try the South African wine! The sav Blanc was some of the best I’ve had. Shout out to our Windsor friends for such a nice surprise. Cheers!

Probably one of the best steak in town. Kat, the chef, was fantastic. Definitely going again.

The guy at the bar was very rude

Very nice lunch, fish and chips was good and a good choice of alternative dishes available, Good service and seating in a central location

We only had lunch, which was very nice. Not your run of the mill menu, which is different but good.

We arrived and were surprised that the reception was the bar of a small but perfectly maintained restaurant with dishes that were inviting to try. At the top were the rooms with everything necessary to spend the night, impeccable cleanliness and enough space. In my case we had a room facing the main street and it was a little noisy. The included breakfast was complete, with variety and fast service. Good location. Totally recommended.

Excellent experience both from restaurant side and hotel. Excellence position near the cathedral. You have to taste their south African’s dishes before sleeping in an old style chamber

Staff are very friendly and polite.Very tasty breakfast.we got English breakfast and the bacon was amazing. They have also buffet in addition to the dish included in breakfast. Room was upstairs in the courtyard. Flooring was a bit squeaky but everything else was great! Shower was very pleasant.room was clean. No AC but night was cool.hotels is in great location and really recommend this place.

Lovely ambiance, excellent food, and good wine. We both had the fillet steak and it was one of the best we have had outside the US. A word of caution though as we went on a Saturday night we had a lengthy wait for our main. Well worth the wait though.

Fresh off a fantastic visit for Sunday Lunch and feel its only right to leave a review. The food portions were extremely generous and the food itself was delicious. However the service was exceptional and made the visit special for us all. Every team member was welcoming, warm and hospitable. This was not our first visit and certainly will not be our last either!

We ate lunch which was a little disappointing, the quality of the food wasn't as good as we would have liked.

A beautiful hotel with lots of history within the walls

Visited for lunch. There’s a nice 2 courses for £17 but we really wanted to try the fillet steak which wasn’t included. Fillet steak was so good! Incredibly well cooked for medium rare. So tender and very flavoursome. We tried the peppercorn and the blue cheese sauces which were both excellent. The staff are friendly and attentive. And the decor was clean and so comfy! We will definitely be back.

We stayed for three nights, had three breakfasts, and one very nice dinner. The room was spacious and very comfortable in all respects. The meals were all very good. We'd happily return, and will recommend it to friends.

This 800 year old building has sloped walls and crocked stairs steeped in history. We received a warm welcome and checked in quickly. We parked around the corner from the hotel. We had the most fabulous dinner in the restaurant. The room was en suite super didn’t bedding very nice room. Breakfast was good quality . We thoroughly enjoyed our stay.

Excellent full English. Not too much, as one sometimes gets. But the right amount with quality ingredients, cooked very well. Attractive surroundings. Friendly staff. Will return when next in Salisbur

Despite the excellent reviews in TripAdvisor, the hotel’s and its driver’s recommendation, this restaurant was a letdown. I have never seen a filet that thin before. It wasn’t bad, in fact it was pretty good, well cooked, too, but not top notch. It was also a bit small for a 10 ounce filet and was overpriced for the size and quality at 35 or 36 pounds. I would probably buy the cod or the chicken the next time, if I returned. They brought french fries, instead of salad and gave our dinner mate the salad we ordered, instead of the fries he did order. They also brought him a ribeye instead of the 10 ounce filet that we also ordered. The starter – mushrooms on sourdough bread was interesting and pretty good. We ordered onion rings that were not very good. The salad was acceptable, but nothing special. The french fries they delivered were not very good, but they weren’t bad. The service was very friendly and they took 30% off our bill to make up for the miscues. What we liked most was the atmosphere. It was very relaxed. There was no loud music to fight over to hear our conversations. And we had very nice ones. Our new friend, who we met at the hotel and began chatting in the hotel van, carried over to the meal. The bottom line is that this restaurant suffered from inflated expectations. We expected an excellent meal and we received an adequate meal. If you set your expectations appropriately, you may not be as disappointed as we were. I should say that our dinner mate seemed to have a much higher opinion of the meal than we did. His opinion was more in line with almost everyone else. In this case, our views are the outliers.

We loved this place, warm, smiling and welcoming staff. Succulent and generous dishes. Good advice from the waiters and waitresses. I recommend this unique and historic place.

Very good restaurant, food very well done 👍

A brilliant finale to a relaxing spa day at Longleet. Easy to book online, parking close by and an outstanding cosy venue. We all love a good steak and you did not disappoint. Every dietary requirement handled with ease and care. Thank you! We thoroughly recommend and shall return.

Our first visit for Sunday lunch carvery but will definitely be back!! The food was amazing- great choice of beautifully cooked meat and amazing vegetables including a gorgeous cauliflower cheese, easily the best Sunday lunch out in Salisbury I ve had for ages. Staff were really friendly and welcoming too. 10/10

Great food and service. Some very tasty and unique dishes you won’t find in any other restaurant in the area. Great atmosphere and setting.

As soon as we entered the restaurant, we could feel its ambience. It felt very comfortable but not pretentious. The staff were immediately welcoming and helpful. There are some interesting African meals on the menu but we were there for steaks. We weren't disappointed. They were cooked superbly and the accompaniments were excellent. We had the wonderful peppercorn sauce and the incredible garlic butter. If we wanted larger steaks, it was possible to order an individual cut. We saw our waitress lugging what looked like half a cow to one table. it was one of the best meals we have ever had. it was without doubt the best steak meal. As a bonus, there were liqueur coffees on offer - variations on Irish coffee. Something that seems so rare these days! We shall certainly return.

We had a cracking night out with family here,the service and the food was amazing, good prices as well to be honest

Had a great stay and experience at The Chapter House. Rooms were modern and clean. The food we had in the morning and evening were all great. Also multiple beers from the tap.

Fabulous Sunday carvery - meat cooked to perfection and great selection of all the trimmings - delicious! Friendly staff and a good selection of wines and beer

An amazing setting ,lovely staff ,attentive and the food was exceptional. Not very often can a chef get a steak to the customers living 5 times on one table . Hats off chef

This place has been a delight! Very friendly staff and our meals have been excellent! Strongly recommend the SA sharing platter and a good bottle of SA Pinotage. The rooms are charming and the linens and pillows are just like home. Well done and 😊

I had lunch with friends on a Sunday didn't even look at the menu as we were sitting right next to the carvery - there was no other option in my mind. And it did not disappoint! 3 roasts, potatoes, Yorkshire pudding and cauliflower cheese for me (of and some other veg). Perfect Sunday lunch. If I lived nearby I'd be there all the time.

Booked on Sunday (whilst there with family) to celebrate our wedding anniversary today. When we arrived we were shown to our table and given menus. Shortly after we were given a glass of bubbly each before we ordered food. During this time the member of staff who took our booking came to wish us a Happy Anniversary. The food was excellent and we were made to feel very special. This is our third visit and will certainly go back again. Would recommend them for the excellent food and friendly hospitality

Couldn't fault any part of the hotel.

We stayed here for 2 nights and it was an enjoyable stay. The Chapter House was built over 800 years ago, and as such it has its little quirks. The stairs and flooring are uneven, worn, and creaky, and the corridors are narrow and plenty of - but that is part of its wonderful charm, and I'm glad they haven't modernised it or tried to correct its "issues". It is located conveniently amongst everything - a short walk across the road and through a gateway leads you straight to the cathedral, and a short walk to the right takes you to the centre with the shops and other historical buildings. And despite being on a main road there was very little noise in the room. The mattresses were ultra soft, and you sank in comfortably. The pillows and duvet were equally soft and comfortable. The room was spacious and the bathroom had a beautifully big bath which made for a welcoming and relaxing soak after a long day exploring the city. We had breakfast on the morning after our first night; both opting for poached eggs, and the eggs were cooked to perfection. It's hard to find the perfect poached egg, but these guys nailed it. The buffet option looked small but substantial - as we didn't eat it from it I can't comment on the quality, but other guests were returning for more, so it must have been good! My only negative about breakfast is that we had to order it the night before and say a time roughly we would be down - as someone who is indecisive I do prefer to decide as I go along, but I can also understand why exactly the kitchen do this. We also had dinner there on our last night. The restaurant was packed all evening, which told me the food was going to be good. And it was. The menu had many South African inspired dishes on it, which all sounded lovely, however, we are those boring kind of people who went with what we know we like (and I regret now not trying some of the other dishes!) Opting for the mushrooms on sourdough, and scotch egg for starters; followed by rump steak, and the beef burger for mains; and topped off with puddings of waffle and caramel sauce, and apple & mixed berry crumble w/ homemade custard. Portion size was very generous, and every bite was utterly delicious - I was sad I couldn't finish my pudding due to be too full up, as it tasted divine! Hats off to the chef! Cons of the hotel: - There is no parking at the hotel, however you can park in the public car park just a couple of minutes walk away. The hotel provides parking passes that cover you for 24 hours. There is a charge of around £11-12 per 24 hours (We paid just over £20 in total for 2 nights iirc). - If you have trouble walking or climbing stairs then this hotel would not be suitable for you, due to the uneven floors and no lift. Besides the two cons which will make it unsuitable for some people, I highly recommend others stay here! It will be our go-to hotel when we visit Salisbury in the future.

We arrived for lunch at 12:20 on a Saturday, without a booking, but were told that they had a table available, but would need it back by 13:30, which suited us. Although this is predominantly a steakhouse there are a few vegetarian options on the menu. We ordered drinks (a pint of birra moretti & a very generous house white wine with soda) and while waiting for those, chose our food. DH had the rump burger & I had the goats cheese salad. The food took a while to arrive, but when it did the burger was huge! Served in a brioche bun, with chips. The goats cheese salad, had small pieces of beetroot and walnut, but the salad was just rocket leaves and the salad dressing was all in one place hidden under the cheese! Once we had finished, we were asked if we wanted dessert, but seeing as we had under 10 minutes before they "needed the table back" we declined. If we were to go again, and it was a very nice lunch, we would book a table!! The bill came to £45 and I liked the option of being able to leave a tip on a credit card, when we came to pay, with options of 10%, 12.5% etc.

Absolutely delicious food. I had the ribs and steak. Steak was cooked exactly as I requested, and the ribs were out of this world. My wife had the portobello mushroom and goats cheese burger, which she really enjoyed. Staff were very friendly and attentive. We come here every time we visit Salisbury. If you don't go, you will regret it. The only disappointment about our visit was................................... I couldn't eat all the ribs.

Had a family meal there last Saturday evening and the food was amazing. The staff was very friendly. From the time i booked the table the team was updating me, also great that we could pre book meals. I will be going back there soon.

The food was outstanding. Served my husbands favourite South African food. It will be a treasured memory that his last meal was something he really enjoyed. The room was comfortable and the breakfast was delicious. I would recommend this restaurant to everyone.

My Husband is all about portion sizes! And here you pay good money for a good amount of food. I was very impressed by everything! And my husband has a full belly for once! You can also have a box for left overs. Interior is lovely and fancy Toilets clean and fancy customer service was a 10 out of 10 we don't tip normally but we did this time. I'm very happy and will be coming back!

Stayed for the night, booked dinner early which was a good thing as it filled up very quickly. Fabulous dinner where we tried each other's food as we went along. Need the secret mutti recipe for the steaks which was great. Stayed the night which was comfy and warm with a decent shower

Really quirky and characterful hotel with exposed beams and rickety stairs. Great location near the cathedral opposite one of the medieval gates to the precinct. Comfortable room, huge TV, nice breakfast (although had to order what we wanted for a cooked breakfast in advance, and at what time roughly, which I hate). Had a tasty dinner too. Nice atmosphere.

Loved this restaurant! The prime rump steak and South African curry chicken were both absolutely amazing! Service was also fantastic.

Very quirky but comfortable hotel with original features. Friendly and attentive staff. Reasonable bar prices. Best vegetarian sausage ever for breakfast. Room excellent and well appointed. Parking permits available and the world's smallest door for after hours entrance. Very Alice in Wonderland!

Recently went here for a meal, truly delicious, excellent service and food is fantastic.

This restaurant is a must when visiting Salisbury but be sure to book in advance as it gets very busy. We had an excellent meal starting with chicken wings which were deliciously moist and the scotch egg which was on the small side followed by a caprese salad and pork ribs which were cooked to perfection the meat was falling off the bone. As a bonus the beer was good as well.

Excellent. Great service and brilliant food; we particularly enjoyed the caprese salad, terrine and wings. Followed by 3 steak frites - all such great quality. Very good lunch menu value as well

The food was unbelievable. Coming from Texas, San Antonio, the food capital; I experienced the most incredibly artesanal steak I had in years. Last time I remember eating such a good steak was at Carlo and Johnny in Cincinnati. The ribs were even better, melting in your mouth. They also have aged steaks, which I will be back to try. You have to try their food. What a fantastic place! 5 stars does not make it justice. So here is for a 5+, well deserved.

Evening meal was out of this world, a humble sea bass, green beans and new potatoes. My room was lovely and warm but also had a powerful fan if I needed one.wooden beams everywhere really nice staff and vibe.

Premium rump Burger The chapter house is one of the nicer pubs in Salisbury and has a warm feel, in a 400 year old building with a lot of character When ordering the server said they only can cook their burgers for health and safety reasons well done, this is always a flag for me. It signals either their burger patties are not the freshest or that they have been frozen and hence they would not have a bright red/pink colour if cooked anything less than well done. Also strange given Hixon do serve their burgers medium rare and they are only 100m away so it is not a bylaw, the server did not elaborate. As it was 241 I was not overly bothered for now, if i was paying full price £17.95 I would not be happy. Ratings The burger was good size slightly larger than Hixon by 20g I would guess and did look very tasty. Taste 8 it was charred on the outside, something I like as a bit of a crunch is always satisfying, the meat was a good beef taste lightly seasoned if anything. Texture 6 - a medium grind on the burger, as it was well done it was a little on the chewy side Juiciness 3 - one of the biggest faults burgers have these days is the lack of fat in them. The restaurants use great quality meat but that generally means it is on the lean side of the scale with a fat content below 20-25% that gives a good juicy burger. This burger was probably a 12-15% fat content together with being cooked well and made it very dry. Similar to Hixon, but Hixon cooked their burger better. The Bun 7 was a sesame seed brioche toasted bun not the freshest Toppings 6 Red Jam and blue cheese. I used to be a fan of blue cheese burgers but now I am of the opinion they distract away from the taste of the burger. The red onion jam was similar to Hixon again which is a good addition. My opinion is all burgers should come with salad on the side, lettuce onion, tomato so you can if needed Value 6.5 if full price 9 for 241 Overall 7 if full price 9 if 241 We enjoyed our burgers and they were substantial so came away full up, wine was £23 a bottle not too expensive and can be bought for £10 online so not a bad bottle for the price. Given the deal was 241 the bill for dinner was £47.75 including tip, 2 burgers, and a bottle of red wine. I was happy with the burger and it is one of the top 3 in Salisbury. In my opinion it has the ability to be number one if they cooked the burger medium rare but they don't so for now Hixon remains number one. This Tuesday night deal is worth doing though and is better value, on a non deal night I prefer Hixon for the way they cooked it and also the additional salad topping. The server should have told me there was a £1 charge for sweet potato fries rather than discovering it when paying.

We very much enjoyed our one night stay at this hotel. Really a restaurant with rooms! Lovely comfortable beds, large bathroom. Excellent breakfast and staff are friendly and efficient,

Price change on day of arrival would have resulted in the room £70 cheaper! No loyalty for booking early. No discount given.

We have always loved the standard of Roast dinners in this restaurant so we booked for Mother’s day. Great communication on the phone when we asked to increase the size of the table. This was the first time we had a carvery but the food was equal to previous visits, if not better. The chef cutting the meat at the Carvery was very friendly and the whole Carvery was exceptional. Plenty of fresh vegetables, delicious gravy and all the condiments available. All the staff were extremely friendly, attentive and professional. We think it’s the best Sunday roast in Salisbury and would highly recommend a visit.

1st point to note is BOOK A TABLE. They were kind enough to get us in with a 30 minute wait. (There was only 2 of us so we were lucky) Food was stunning and the staff were very attentive.

Great meat, good service, good value

Many thanks to Gary and the whole team for a lovely evening

Just had an amazing Sunday lunch. Honestly one of the best roast dinners I have ever had. Fabulous selection of meat and vegetables and all absolutely delicious. Would highly recommend. Staff very friendly and helpful.

The food is really enjoyable and filling however the service and general care from staff was slightly disappointing. Our table of seven couldn’t help but feel like a burden to the staff. Took around 45 minutes for two starters to arrive and over an hour for our mains to arrive. Had we been checked up on staff during this time it would have been understandable but we felt quite neglected. When offered extra bread for our table we weren’t pre warned that it would be an added charge and would have declined the offer had we known. We were here for over two hours and only checked on once. The food helped the experience as it was above average but the service and care for the staff really brings the rating down. A smile goes a long way and one of them would have been appreciated

Excellent Ford , starter, mains. Great steaks at variable cuts of choice. Wine very good and sweets are very good and nothing too much trouble..one of the best in Salisbury.

Great experience and the food to die for 1st class service & staff you want a steak one of the best I've eaten and tasted thanks again and will be back again soon to try more items on the menu

We had an amazing lunch of South African bobotie and boerewors. The atmosphere is so good, a gem in Salisbury. Parking is nearby at George's Mall

A strong 10/10!!! The meal was absolutely to die for, steak cooked to perfection. The gentleman who served us was kind and attentive also recommending a few pubs to try after our meal. Overall great experience and we’ll be back!

In my 61 years this is the first ever Trip Advisor review I have ever done. But it needs to be said that this was the worst hotel I have ever been to! We booked in for 3 nights. When you arrive you have to park on double yellow lines to unload then stand in the middle of the pub awaiting check in. 5 staff but only 1 checking in during busy restaurant service. Unlucky for us someone checked in 5 minutes before us so we were waiting a while but no apologies. I had a lovely member of staff show me the hotel and help with the bags whilst my husband went to park the car. A lovely room (no 16) until someone in another room ran water, the radiator in the hall, the radiator next to the bed and the bathroom radiator started to sing loudly. The bathroom window which we couldn't close joined in with a high pitch whistle, all lasting at least 30 mins each time. We wanted to watch England in the six nations however unlucky for us that was the channel we couldn't get on the tv. There were only 2 other channels we could get!! We mentioned this to Gary the manager and no apology just "no one has told me about this before, I will take a look". True to his word he did and offered to change us to room 7 . We asked to book a table in the restaurant but he could only fit us in at 6.30pm.Unlucky for us we had had an afternoon tea, mid day so that was too early, I suggested just a sharing platter sat at the bar, but he was adamant he couldn't squeeze us in they were fully booked. My husband went down for a small jug of milk at 8 o'clock to find the restaurant had 6 tables full out of about 25!!! The following day we had showers as usual and placed the towels in the bottom of the shower tray ready to be replaced as specified in the gust book. When we arrived back about 4ish the towels were draped over the radiators still damp and the bed half made. One side made the other not!!! How????? Took the towels downstairs to be met with "what do you want me to do about it!!" After I asked for 2 dry towels, dropping the wet towels on the floor and had a rant about the cost of their 4 star hotel but not getting value for money, he offered to look at the unmade bed. "It's obviously an oversight" he said with no apology!!! My husband asked him if he would pay £575 for an oversight,damp towels, singing radiators, broken tvs and lack of apologies when things went wrong. He told my husband to stop shouting. My husband is that loud he is deaf he wasn't shouting!!!! Overall the manager likes running a restaurant but is not bothered one iota about the hotel. It's tired, needs redecorating and needs a receptionist or manager to ensure rooms are upto standard. Was overpriced for the service it offers. Basil Fawlty would feel very at home here.

Valentines night is never a timed we choose to honour for dinner but travelling and needed somewhere for dinner. This place did not disappoint and we were delighted to get a table at short notice. Outstanding steak - had a rib eye and a filet...

Excellent food professional and friendly staff. We had the South African starter sharing platter between 3 which was more than enough. Then a mixture of steaks cooked perfectly.

The food was amazing. We had the South African sharing board for starters. I had the ox cheek as I'd never had it before, which was tender and tasty!! Husband had the trinchado which was well spiced with melt in the mouth beef. Service was...

The food was good with interesting varied options. The South African dishes are highly recommended, for carnivores! The meat was tasty and tender with fantastic flavours. The service is professional and friendly and the atmosphere of the restaurant is comfortable and relaxed.

Five of us went to chapter house to celebrate my birthday. The atmosphere was lovely. The staff were friendly,informative and welcoming. They brought me my desert with a birthday candle. The food was plentiful and delicious. We all said we would come back and my...

Staff were very friendly, there was a lot of choice on the menu, food quality was brilliant. Will definitely be returning! Thank you

Food was amazing, service very attentive and friendly! Special Ox cheek was very tasty. Steak was cooked to perfection!