The Channel View Hotel Shanklin in Isle of Wight

Lovely location overlooking Shanklin beach. 2 minutes walk to the sea, 10 minutes back up, this is hill not for the faint hearted. Great massage treatments and spa sessions. Lovely clean pool, jacuzzi and sauna. Well stocked bar and friendly staff.

Great location close to the sea and also to the center of Shanklin. Helpful and friendly staff!

Whole hotel is dated. Its a 70’s reto look. But the service and value for money more than makes up for it. The manager and her staff are all amazing. Very polite young servers. Would highly recommend.

Extremely Disappointing Stay with No Hot Water This was my second time staying at this hotel, and unfortunately, it was a major problem. I checked in at 7 pm but was never informed that there was no hot water for showers. When I returned to the hotel around 10 pm after dinner, there was no notice at reception or in my room about the lack of hot water. I discovered this issue only after getting ready for a shower and nake waiting for over 5 minutes without any hot water. My attempts to call reception were failure as no one answered. I went to the reception in person, the female receptionist avoided communication by dropping the blind. NO WILLING TO TAKE HELP TO GUESTS. I spoke to a man who seemed to be a staff member, and appreciated that he directed me to the pool shower, which also had no hot water. The entire hotel was without hot water. I asked if I could check out now, but the man informed me that the manager was not here and I would need to speak with them the next day. The following morning, I asked the receptionist if the hot water issue had been resolved, but the boiler was still not functional. We checked out feeling extremely frustrated and unclean due to the inability to shower. We sent an email to complain about the situation, and the hotel's response was to offer a 10% discount on my next stay, which I found insulting. With such poor service quality, why would there be a next time? Overall, this experience left me very angry and disappointed. I expected better communication, compensation and service from a hotel I had previously enjoyed.

Very nice hotel very dated though, we had a big family room with a great view. To get to the 5th floor the lift only went to the 4th floor so had to go up the stairs to the 5th with the luggage. Very friendly staff, lots of steps up to reception, food was okay.

A dated hotel but pleasant, breakfast was nice, an evening meal was £35 pounds per head, the meal price and the price of the room we're a little expensive, all in all a pleasant stay, ..

I asked of they allow dogs. £35 per night for first dog, £15 per night for second dof. Obviouslky they don';t want our custiom!

Lovely hotel. Very clean, rooms large, plenty of hot water, maid service brilliant, food very good. All the staff were amazing.

Great location. Sea view rooms. Staff are very friendly and professional. The breakfast service is very smooth. Rooms are spacious and tidy.

Brilliant Weekend here for the County Darts..

A warm welcome , rooms lovely and comfortable. Only problem was the water was far to hot and hard to mix fir a shower. Food excellent great, choice on menu. Staff very friendly and very helpful. The whole weekend was super.

I don't typically write reviews online, but I'm so dissatisfied that I felt obligated to post one through my grandson's account. I stayed here with my wife recently for a few nights. Carpets were absolutely vile, with great mounds of dog hair (my wife is allergic) all over the hotel, and a complete rainbow of stains, from green to yellow to purple! Particular members of the housekeeping team, I believe her name was Kirsty, used vulgar language and made my wife and I feel very unwelcome! We often heard loud swearing, and clean linen was left on the dirty, hairy floor which I presume was then used on another guest's bed. I'm horrified to think that the bedsheets my wife and I slept in were likely sat on the floor amongst the dog hair before we arrived. My wife and I have no problem with other dogs, and my wife is perfectly fine being in a hotel with dogs, however it's a different story when both our bed linen and carpet have traces of dog hair. Sorry to say we both certainly won't be returning!