Based on 2.984 opinions finded in 2 websites
Based on 2.984 opinions finded in 2 websites
Nº 179 in 365 in West Lothian
Nº 30 of 51 Other cuisines in West Lothian
Opinions
We had a carvery today. Meal was amazing. Barry was so friendly and helpful. We were made to feel welcome and not rushed to eat our meal then leave. Will be back again.
Jacqui Simpson . 2025-05-09
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Just tried to have lunch once again for the second time in the chain runner an again very disappointed with very slow service which did surprise me as it wasn't busy at all an yet still waiting to order our food, to slow for me, so I don't feel I'd be revising anytime soon 🙃 you really need to speed up your service or you could find yourself losing more customers
Linda Hudson . 2025-05-08
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Was here today and had fish & chips, omg the fish was more like a whale it was huge, and absolutely beautiful, Stephen was extremely helpful and very polite and courteous. The barman knew our drinks by heart lol, What a gem of a restaurant absolutely outstanding service, thank you very much to the team
Scott Outdoors . 2025-05-06
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Had a lovely pre birthday lunch with my friend for my birthday. Staff excellent really friendly , good sense of humour and nothing too much trouble. The sharing chicken wings with maple syrup so delicious could have quite easily eaten more of them, but left room for my lasagne which is a favourite of mine every time I eat there. The wine was one I had never heard off but was so delicious, a Californian white zinfandel. The Chain Runner is local to me and I've never been disappointed with standard of food and excellent staff.
Joyce Blondin . 2025-05-04
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Had a fantastic meal at the chain runner. Served by Barry who was super friendly and attentive. All meals came out quickly and were very tasty. Great value for money. Warm and welcoming environment, will definitely be back :)
Hilda Purvis . 2025-05-03
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Nice place,friendly staff,lovely food expensive soft drinks
moira mushet (Moi12rugby) . 2025-05-02
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Very good service loved every moment off it will be back. Food is Amazing and service from manager I believe Barry was outstanding
Vincent Robertson . 2025-05-01
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We turned up 5 mins before breakfast was closing (our error) and they opened everything up again for us, super kind of them and we are so grateful. The breakfast was awesome! Worth every penny!
Mark Lack . 2025-04-26
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Food is always good. Staff are friendly. The breakfasts (buffet) at the weekend are superb value, and we always enjoy a lunch whenever we visit. The place always seems tidy, well maintained and clean. The food is reasonably priced with good portion sizes. All in all there's not really anything to complain about.
Michelle Cains . 2025-04-26
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Very helpful staff and great service. All made it an enjoyable experience.
glynnis cannon . 2025-04-25
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We are here every week and usually have a breakfast. Decent food for decent prices and the staff are good too.
Barry Gray . 2025-04-24
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Shawn was great with guid service and excellent craic 😁
Stewart Kerr Brown . 2025-04-23
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Chelsea at chainrunner was so cheery and kind! Food was 10/10, will be back
Lara Munro . 2025-04-21
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Just awful ,food wasn't nice at all very poor,service with no smiles the staff looked miserable, paid £14.50 for small side plate of nachos with a tiny amount of pulled pork,burger was okay but the fries had been precooked they were brittle and greasy,just a dissapointed and waste of money.
Elaine Mcleod . 2025-04-20
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Just back from Easter lunch with the family of 7 adults and 2 children..had a fantastic time service by" nikki" was great and the food was excellent and plentiful .had bad experience last time (when it first opened)But OMG what a massive difference would recommend it to all .and most of all very reasonable prices. ..will DEFINITELY be going back soon
Jim Mole . 2025-04-20
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I had a fantastic lunch here today with my family and loved it. Barry our server looked after us so well from the moment we arrived. He helped with the menu, drink cakes everything and couldn't have done more for us. Looking forward to going back already.
Nicol Grant . 2025-04-18
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First time in The Chain Runner and I would highly recommend it to others and will certainly be back soon. Barry, the manager is such an amazing character and the food was lovely. See you soon Barry. Fleabag.
Elizabeth Lang . 2025-04-18
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Amazing food and great customer service
Amit More . 2025-04-18
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Great service by all the staff but a special thanks to Barry for looking after us
Agnes Hyslop . 2025-04-18
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Nice food, service and atmosphere for a great price and good steaks as well
oopa oopa . 2025-04-14
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Staff are excellent, attentive, efficient, friendky,kind and all round great at their jobs. Food is fresh, hot, and tasty.
Kate McKeown . 2025-04-13
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The staff are very friendly and efficient. The food was very hot and tasty. Service was quick and I couldn’t pick a fault with our experience.
Janet Coull . 2025-04-12
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We had a party of 5 food was great service was very punctual all enjoyed will be back.
michael davies . 2025-04-11
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As aways we enjoy the Chain Runner. The ambiance is great. We went again on April 10th and enjoyed the company and service. Many thanks to Barry for looking after us! 😊
Michael Baggott . 2025-04-11
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We arrived without booking after travelling for 8hrs. We needed a dog friendly table and the guy at front sorted straight away all the staff were friendly and approachable (we started asking about breakfast menu to a passing staff member) answered all our questions. The only down side was my wife ordered the leek and potato pie and got chicken and mushroom however as soon as we mentioned the mistake they apologised and rectified it. We left feeling happy
Dawn Watkinson . 2025-04-10
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I came into the Chain runner Livingston for a birthday meal with a friend and was greeted by Barry who showed us to a clean table. Barry was patient whilst we took our time to choose something from the menu.
Steve Walker . 2025-04-08
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Came with a few friends for a meal. Atmosphere, food, and service were outstanding. Barry looked after us and was very helpful, and kind. Nothing was an issue, and he went the extra mile with our food request. We will be going back!
leire lp . 2025-04-08
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Chelsea was so helpful, nothing a bother
Linda Matthew . 2025-04-07
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Chelsea was friendly and helpful. Food was good.
alison yule . 2025-04-06
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Lovely evening at The Chain Runner.
Torie . 2025-04-06
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Food excellent. Service very hospitable. Our compliments to Eleni!
Eric van der mark . 2025-04-04
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We were a party of 7 just setting off on holiday and came for lunch. The restaurant was very busy and the wait time was a little longer but no issue. Staff were friendly and welcoming and food was excellent and great value. We had 30 percent off mains and saved £34. Great deal.
Martin Bethell . 2025-04-03
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Visited late afternoon and had a lovely meal. One of the party is coeliac and was able to order from the purpose made menu. An excellent doggy bag was provided on request at the end of the meal. Service provided by Nikki and the barman was exemplary - friendly and accommodating.
Tom Noble . 2025-04-02
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always a lovely place, Ben our server was incredibly lovely and polite as were all staff. thankyou for a lovely evening
oscars channel . 2025-04-01
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Went here on 28th march 25 young waitress very nervous but good. Ordered hunter chicken, very over done and only the middle was edible. Think mine had been on the hot plate while my friends was being made as his came out roasting hot and mine was warm. But generally food ok for the money. Place always looks clean and well maintained.
Paula Tovey . 2025-03-30
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Fantastic service & lovely meal. The restaurant were more than capable of accommodating 10 of us & a dog on Mother’s Day. Main & deserts thoroughly enjoyed by all. Barrie welcomed us & looked after us throughout our visit. Nothing seemed to be too much. We were welcomed as friends & left feeling like family. Highly recommended for a good meal & fantastic atmosphere. Service is second to none.
Al G . 2025-03-30
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Had a lovely lunch service as always is great Barry was very helpful as was our other server
Grant Moir . 2025-03-30
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Staff very friendly, helpful and professional. They cater for all needs and dogs are also welcome. If there was anything wrong, the staff corrected it without hesitation. Great portions of food and good value for money.
Paul Forsyth . 2025-03-30
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Had to send steak back tasted of burning grill needed cleaning. Pie a little dry. All other food OK. Bill made right at the end staff very good and friendly
gregory samson . 2025-03-29
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Vicky was brilliant when she served us, friendly and relaxed with swift service.
David Campbell . 2025-03-29
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Meeting a friend,nice atmosphere,tables spaced so you don't feel hemmed in.
linda hope . 2025-03-29
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Food always good. Staff always friendly with good patter. Service often a bit slow.
Anne G . 2025-03-28
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Lovely meals reasonable price’s staff are amazing Definitely well trained nice atmosphere nice surroundings my friend and I go really often never disappointed
Margaret Wilson . 2025-03-27
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Nikki was very friendly and efficient
Alison Simons . 2025-03-27
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Great service from Nicky nice relaxed atmosphere.Food was really nice... good sized portions and wee discount code using taste card x
E McCann98 . 2025-03-27
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First time here very impressed,good choice on the menu service very good and good value. Will definitely be back .Bonus we had a 30% discount voucher.
Margaret Hislop . 2025-03-25
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Nicky has been extremely pleasant helpful every time Ive been here. Food has been very good value for money. As a result I stay here everytime Im working in the area. And so do my colleagues now.
Gavin Petrie . 2025-03-25
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Been staying in the hotel for the last few weeks for work which is a fantastic place. The pub itself is great! Very nice food, beer and staff! Special mention about one of the staff called Nikki who is such a lovely, polite person! Nothing is ever too much trouble and made us feel very welcome! Top marks from me!
Russ Tate . 2025-03-20
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Lovely food and great service by Chelsea.
Jacqui O . 2025-03-19
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Good option to sleep near the airport, clean rooms and good option to travel with children, it has a restaurant and pub, and a Starbucks next door, it also has gas stations and supermarkets nearby, as it is in an industrial estate.
Maria Nieves Suarez Martinez . 2025-03-17
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Lovely atmosphere, cosy and friendly. We sat next to the fire which was lovely on a cold day. It was nice to have a relaxing meal and have a good catch up with friends. The menu was extensive and very reasonably priced. Will definitely be back.
Fiona Mitchell . 2025-03-15
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Disappointed with the carvery. The Yorkshire puddings were as flat as a pancake. Roast potatoes were very hard and overcooked The meat was very good The jam role poly was hard and the custard was cold and was sent back Been before and it was better Service was good though
James Ure . 2025-03-14
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Staff were brilliant, we were well looked after
Claire Bisset . 2025-03-12
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Really nice place, food was good and service was great.
Paul Armstrong . 2025-03-09
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An unreasonable and unhealthy accommodation. Mold in the room!! After asking for a new room, this was not possible. We were not offered any other solution. Only after several discussions was the second night canceled for free, but we still had to pay for the first night even though we decided not to stay there so as not to endanger our health. The main thing is to make money at the expense of the guests' health.
Katharina P. . 2025-03-08
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Excellent overall staff was super friendly and helpful, good great and such a good choice. Would highly recommend
Paul Bradley . 2025-03-08
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Barry and the other staff were extremely efficient friendly and welcoming
mary donald . 2025-03-08
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Friendly, helpful and obliging we are both on crutches and from arrival to departing we were well looked after, nothing was a problem . Doors held open drinks brought to the table warm food etc it was a great day
gee mc . 2025-03-07
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Went to Chain Runner in Livingston, got the madras curry,it was lovely, the meat was melt in your mouth nice,my server Nikki was so nice and friendly, as was the other members of staff, would definitely recommend
Margaret . 2025-03-04
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Great place to have a noisy meal with family and friends. We have been there twice as a Men's group and had a gala time just hanging out, candid conversations, lots of food, fun times and great memories.
Anil Alexander 007 . 2025-03-04
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Relaxed environment. Had a birthday dinner there and I had the best decision to opt for "lower calorie" option for the main- katsu chicken burger without bun or chips but with a side salad. It was so good! I was very pleasantly surprised. The popcorn chicken and chick strips for starters were also great. Our server Shawn was fab! Great service - thank you 😊
Irene Mis . 2025-03-04
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Barry was a wonderful polite and very attentive member of staff, mum and I called on for a quick lunch while going for the weekly food shop and everything about our visit was first class a credit to your staff from kitchen to cleaners couldn’t have asked for more.
jacky birch . 2025-03-01
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Main course food was lovely. We had the gammon steak.Staff are lovely
Moira Jackson . 2025-02-27
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Food was lovely highly recommend thankyou 😊
Norma Wilson . 2025-02-27
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Got to say the Food is Fabulous and the atmosphere is Fabulous as well, Many thanks to one of The Managers ie Barry for looking after us, There is nothing Barry Cannot do, Excellent Customer Service Skills and I believe all Marsden Pubs should have a Barry. 👌
john mabon . 2025-02-26
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The food was lovely, we didn’t have long to wait for our meals, the staff were very pleasant and attentive, very good value for money.
Roberta Cooper . 2025-02-24
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Always pleasant staff, food is good and service quick. Dog friendly and even have a doggie food menu! Love it for a quick meal of good food and pleasant surroundings.
sunnydays3076 . 2025-02-24
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I love eating here reasonable prices
Katrina Brown . 2025-02-23
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Waiter was chelsea and was absolutely fantastic credit too the restaurant 👏
Scott7 Forsyth . 2025-02-20
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The food tasted much better than what it looked . Nikki was brilliant and a credit to her employers.
Mark Heron . 2025-02-17
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Vicky was an excellent host and we had a lovely impromptu lunch here with our three year old :)
Sarah . 2025-02-16
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We were disappointed that there was no carvery. One member of our party is on a therapeutic diet and a roast dinner is something he can manage to eat. He did manage to choose something else but we came specifically for the carvery. It would be helpful if somewhere on your website you mention it’s only open on a Sunday - I couldn’t see any info about that . Other Marstons pubs seem to have it every day! Anyway, the service was good and our waitress was lovely. For some reason we were seated in the children’s area - we did have an 11 yr old - however we’d have preferred somewhere quieter. Used a voucher that we’d had through the door and got 30% off our mains great value. The food we had was nice but not what we’d come for.
Helen Blackwell . 2025-02-16
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I was at the Chain Runner with my friend Irene & her grandson Duncan this is the first time that they both have been I have been on lots of occasions Irene & Duncan were very impressed by the menu & even more impressed by the quality of the food & presentation of the food & very impressed by the service
Janet Purdie . 2025-02-14
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Didn't eat there but stayed in the attached hotel. Nice and comfy room and would definitely use it again if in the area.
D M . 2025-02-11
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Convenient for our stay in Livingston to meet family and friends.
Lesley Catterall . 2025-02-09
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Great food and excellent service.
Ian Gollan . 2025-02-09
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Very busy day and servers never stopped for a second. However they remained excellent at their work. They checked for allergies on arrival and gave me a gluten free menu to choose from. I will happily return here again. The meals were well made (if I have a complaint I'd say portions are really large). I especially love the GF apple crumble.
Christina Kibble . 2025-02-06
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Your pub, great food and drinks. Lovely staff.
RI0T_ Hawk987 . 2025-02-04
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Very friendly pub with nice atmosphere. Good options on food and quick service. Nikki was very helpful and helped to make the place have a friendly feel.
Simon Downs . 2025-02-04
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Lovely, helpful and welcoming staff. Great food service, especially the breakfast - top class. The hotel room was very clean, bed comfortable and big. Convenient location. Highly recommended.
Kasia Pisarska . 2025-02-03
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Sean looked after us very well. Thank you
Jacqui Crosbie . 2025-02-02
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I liked being able to order from the table. The wait staff were very friendly and polite. The food was hot and tasty. We were able to get a dog friendly table and Lola even had her own menu!
Michael Glasgow . 2025-02-02
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Use this place every week for breakfast and networking. The coffee is great and the staff are so friendly and accommodating! Chelsea is always waiting with a big smile 😃
C Nelson . 2025-01-30
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had a lovely meal today.Staff were very attentive and polite. Will definitely be back
Sylvia Kocaba . 2025-01-27
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Visited tonight and was very impressed as we had to leave a venue before arriving here. Barry served very attentive and very friendly.
reece mcgrorty . 2025-01-23
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Did not enjoy our lunch at all, soup of the day was tomato, told there was none, sister ordered gammon steak, was told grill broken , they couldn't do a burger either , pork nachos ordered had to take back as they forgot the pork 😔😔
Marion Jackson . 2025-01-22
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Service was great very welcoming and seated quickly Enjoyed the food
James Anderson . 2025-01-19
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Ok'ish smash burger but nothing special. Lots of people at lunch.
Wojciech Surma . 2025-01-18
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The place was warm and inviting, staff friendly and courteous. The food was lovely and very reasonably priced as we had three courses and two rounds of drinks and only worked out about £30 a head
James McCann . 2025-01-11
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Came in today , two girls serving 3 of us and how nice they were . Definitely in the right job . Great service and good food, served quickly with a smile . Also gave us water to top up windscreen wash . Will definitely be back
Sue Miller . 2025-01-09
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Just love earing at this restaurant staff very friendly great service you can take your dogs in also bright and cheerful place also
Karen McLeod . 2025-01-08
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lovely place friendly staff food delicious
Gillian Stewart . 2025-01-08
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The fish was delicious. Perfect loved it .. The staff were very friendly and professional.. Would recommend this place ..
Wilma Halliday . 2025-01-04
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Great service from staff. Food arrived promptly and being able to take our dogs is a bonus.
Stuart Robinson . 2025-01-04
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Close to shopping centre. Not somewhere I'd go to often, it's expensive. Foods ok. Service is outstanding 👏
Evette McLeod . 2025-01-04
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Very happy and very friendly staff and the food was quick and very good! All my family had a great time and we will be back
William Watt . 2025-01-03
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We booked for the kids Hogmanay party. Although we booked seperately, staff very kindly managed to seat our 3 parties next to each other. The kids buffet was very well stocked with lots of choice and they all had a great time playing games and enjoying the disco, song requests were a great idea. While the kids were having fun we could enjoy a nice meal. Lovely atmosphere, friendly stuff, satisfied kids ✅✅✅ Will definitely book for next year!
alice2808 . 2025-01-01
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Excellent food in a relaxed atmosphere , very friendly staff ❤️
Janis Downie . 2024-12-29
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Great food and excellent service from Barry and all the staff today at the Chain Runner.
Daniel Banks . 2024-12-28
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Great food fast and friendly service highly recommend
Sandy Milne . 2024-12-28
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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After more than a year of going to this place, I finally made the best decision of my life: to never return. I experienced racism and arrogance from most of the staff. It was clear they don’t accept or respect people from different racial backgrounds. The environment was toxic, cold, and deeply uncomfortable. It’s sad that places like this still exist, but that’s life. I wish Ballencrieff and its staff all the best, even though my time there was one of the worst experiences I’ve ever had. All the best.