The Cake Box in Rushmoor

Shame as it use to do lovely cakes. My daughter got us a box of cupcakes for our wedding anniversary which looked great but sadly Tasted awful. Taste like they have gone off or have been frozen. Very odd. So upset as my lovely daughter paid good money for these and rushed home from work to Collect. Would avoid at all costs. Hugely Gone down hill

Save the embarrassment and avoid at all cost. Got a birthday cake last month and it was dry. 1. Went to collect and they spelt wrong. 2 dry 3. Not fresh at all. I complained next day to the store and online customer service and had no reply as it’s a franchise they will not refund you! It’s not about the money it’s more embarrassing when you get a poor quality cake to share with everyone and would of been worse if I didn’t check the spelling mistake! How can you spell it wrong when online you give them the name…never again! Aldershot branch you need customer service training as this is not the 1st bad review and I bet my house on it, will not be the last! Definitely not a 5* hygiene needs investigating!

Disgusted- expired yogurt smelling cake! Purchased off the shelf cake for Eid party, kept in fridge served the next morning and embarrassed to see all the guests complaining about the smell. My daughter and I tried a slice and ended up vomiting and upset stomach. Complained to Penny Reed at customer relations who wrote me a reply that I was basically a liar and their systems never let them down! Been a customer for 10 years and will ensure I never buy from this aweful place again!

Yesterday I ordered cakes online in the morning for an evening delivery to colleagues having to work over the Christmas period. I missed a call then couldn't call back, the person at the shop wasn't interested and my colleagues worked the night of Christmas eve without their treats.

Fantastic cakes - beautifully made and personalised - quickly! LOVE THIS STORE!! They also do huge individual slices for £3 which are amazing. You must try this place!! They have a huge selection.